Total 259 job vacancies by Minor International

As IT Manager, the implementation and upkeep of the Property Management System will be your main responsibility. You will need to ensure that the PMS is up to date with the most current version as instructed by Corporate IT, then assist authorized users in relation to hotel operations and support team members with their personal computers. You are responsible for the coordination and timely handling of any software fault reports or enhancement requests as well as to provide technical assistance to internal and external audit staff.

You will support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction by taking reservations (phone and email), greeting guests and accopamy them to thier table and monitor the table rotation. You may be asked to

Period: August onwards 

• Coordinating with hotels to actively push, follow up and ensure timely business case and RFP submissions in Lanyon.
• Assisting B2B DIGITAL SALES OPERATIONS MANAGER to answer hotel inquiries related to Global Sales operations, provide possible solutions and resolve issues.
• Assisting B2B DIGITAL SALES OPERATIONS MANAGER to proceed Global Distribution System (GDS) rate loading for consortia and corporate hotel programs and ensure business visibility, credibility and continuity on GDS.
• Assisting B2B DIGITAL SALES OPERATIONS MANAGER to produce reports and refine B2B Digital Sales database and analytics to support Global and local sales operations as well as management’s strategy development.
• Managing access of sales team member to commercial systems (e.g. create, update, retrieve and disable user login)
• Creating, updating and modifying B2B profiles in Opera and other platforms to maintain the most up-to-date B2B partner information and production accuracy in Property Management System.
• Continually monitoring and reviewing Duplicate and Suspended profiles for Travel Agent and Company Profiles to maintain the B2B profile database unity and cleanliness in Opera system.
• Providing support to B2B Digital Sales team in relevant team projects (e.g. project researching, cross-department coordination, report generation, data collection etc.)

The Director Guest Experience Delivery will support the execution of Minor Hotels rooms’ division business objectives.  Working with corporate support, General Managers and on-property front-line teams, the position will review, improve and deploy new technology, operating procedures, update job descriptions and standards where required, engage/train teams and manage operational change programmes.  The role will advance current systems and deploy best practices ensuring teams are motivated by the importance of adapting to change, driving efficiencies with new technology, ensuring accurate and complete guest profiles, and continuously enhancing the guest experience.  The Director Guest Experience Delivery will ensure a culture of collecting and recording relevant guest information is embedded into Minor Hotels globally.  The role will define how guest information is to be used in the design and delivery of personalised, unique and innovative experiences.

Scope

Continuous improvement of Minor Hotels' rooms division systems at property level for Minor Hotels & Resorts.  Successful stabilisation and embedding of operating procedures and standards.  Knowledge sharing where applicable to aid in for deployment of new technology within and across brands.

Leadership

• Provide end-to-end leadership of regional/global rooms division initiatives at property level from requirements’ definition to deployment and performance analysis
• Determine property level requirements and translate them into project & operational plans
• Assess resources and budget requirements for successful deployment
• Establish and lead front line hotel teams and champions, working collaboratively to improve or reengineer existing rooms processes
• Define and execute change management and training initiatives and material where required
• Control milestones, timelines, program scope and project documentation
• Regularly assesses whether rooms technology continues to meet business objectives
• Capture lessons learnt to benefit other properties and programs in the future

Guest centricity

• Understand Minor Hotels brands' DNA and the differences
• Develop brand specific strategies to ensure customer expectations are exceeded
• Develop and deploy approaches to ensure personalised quality services (by brand) in every customer touch point at any time
• Understand guest value drivers by brand and requirements as well as the ways in which hotels contribute or fail to create customer value
• Understand guests needs / preferences by brand and remain abreast of changing trends
• Identify opportunities to create additional value to guest experiences and property processes

New technology integration, operational deployment & training

• Plan, direct and coordinate activities pertaining to rooms division system deployments at property level including but not limited to guest profiles, guest preferences, Opera and Opera Cloud, Message Box, technology to improve productivity and to enhance guest experience
• Continuously develop rooms technology expertise in alignment with an understanding of business goals
• Educate and engage GMs and their hotel teams on room technology system benefits
• Gain necessary stakeholder buy-in to ensure stable and smooth implementation/operation of rooms technology systems
• Collaborate with corporate teams (marketing, revenue, e-commerce, IT etc) to define the quality gates and success criteria. Execute necessary steps and actions to meet the same
• Determine a resource plan and timeline in alignment with overall implementation release schedule, scope, and budget requirements for the rollout of any new technology
• Define interplay between Property Management System(s) and CRM or other technology tools responding to requirements for new front line processes and procedures
• Ensure analysis, test and learn principles are conducted in a systematic way
• Ensure rooms technology tools are well integrated into hotel operation processes and synced across departments (front office, food & beverage, spa, sports & leisure etc)
• Stayed informed of any technical issues and monitor (and encourage) progress toward resolution

Data quality

• Assess current compliance with data capture standards, identify areas for improvement and drive change.  Ensure highest level of data quality in CRM and rooms systems, identify errors, communicate to stakeholders and manage follow-up
• Coordinate with front line operations to meet brand standards, industry best practice and legal compliance

Knowledge management

• Review existing processes, standards and procedures related to the acquisition, storage, retrieval, analysis and dissemination of data
• Ensure new and improved operating processes, standards and procedures support:
  • information acquisition, sharing and utilisation
  • development of personalized customer experiences
  • efficient sharing of guest knowledge across the organization
  • consistent service delivery (anytime, anyplace anywhere, any platform)
  • management of privacy and data protection issues
  • development and gathering of metrics for measuring rooms system successes
• Manage and share document revisions and new articles (ie. in MH Flow / Sharepoint)
• Ensure accuracy, quality and integrity of information, providing consistency in content and deployment standards
• Develop, document and deliver improvements in existing practices
• Support the development and sharing of best practices and service innovations
• Contribute to the development of delivery tools and resources, thought leadership, through personal experience and perspective
• Update Front Office or other functional job descriptions, where required, to reflect changes in standards, processes and business objectives

Change management

• Understand Minor Hotel's business strategies and associated organization and change management issues.  Develop and execute culturally appropriate change strategies that enable successful deployment of rooms systems and any new technology
• Approach organizational change as both an art and a science, leveraging proven change methodologies as well as a strong understanding of individual and organizational psychological factors that influence and drive behavior change

Internal relationship management

• Identify and develop relationships with cross-functional deployment teams to ensure positive experience for internal and external stakeholders, ensuring buy-in and support for change
• Work with hotel leaders, corporate management and project teams where applicable to ensure successful deployment and project management
• Maintain regular, proactive dialogue with hotel leaders through formal and informal channels (eg. trainings, webinars etc)
• Develop strong trust-based hotel and corporate relationships through goal-setting, execution, expertise, and follow-through
• Develop motivational strategies to support deployment (eg. idea contests, bonuses, benchmarks, training and knowledge circles)

Reporting

• Report on progress and provide feedback on deployment roadmaps where relevant.  Troubleshoot issues blocking progress
• Track and report on customer KPI metrics
• Stay abreast and provide updates to the leadership teams on global competitive activity, trends and industry best practice
• Conduct annual in-depth system evaluations to drive performance, remove wastage and improve customer experience

As the Director of Luxury Hotel and Residences Sales for Minor Hotel, you will play a pivotal role in driving sales and revenue growth for the luxury segment across all Minor Hotels properties. Reporting to the Regional Director of Sales for Asia, you will be responsible for developing and implementing strategic sales initiatives, leading a team of sales professionals, and leveraging partnerships with luxury agent consortia to achieve revenue targets and enhance the brand’s presence in the luxury market.

Key Responsibilities:

1. Strategic Sales Development:

• Develop and implement comprehensive sales strategies to meet and exceed revenue targets for the luxury segment across all Minor Hotels properties.
• Identify key market opportunities and create targeted sales plans to capture high-end clientele.
• Regularly review and refine sales strategies to ensure alignment with market trends and business objectives.

2. Relationship Building:

• Build and maintain strong relationships with high-end clients, including individual travelers, travel agencies, corporate accounts, and luxury agent consortia.
• Engage with key partners such as Virtuoso, AMEX Fine Hotels and Resorts, and Serendipian (Traveler Made) to enhance brand visibility and offer exclusive benefits to clients.
• Conduct regular meetings and presentations with partners and clients to showcase Minor Hotels' luxury offerings.

3. Team Leadership:

• Lead, mentor, and motivate a team of sales professionals to effectively promote and sell luxury hotel properties.
• Set clear performance objectives, provide ongoing training, and conduct regular performance evaluations to ensure team success.
• Foster a collaborative and high-performance sales culture within the team.

4. Market Analysis and Competitor Monitoring:

• Analyze market trends, competitor activities, and customer preferences to identify new business opportunities and areas for growth.
• Provide insights and recommendations to senior management based on market analysis.
• Stay updated with industry developments and luxury travel trends to maintain a competitive edge.

5. Collaboration with Internal Teams:

• Work closely with marketing and revenue management teams to develop compelling sales promotions, pricing strategies, and marketing campaigns.
• Ensure alignment between sales initiatives and overall business objectives.
• Coordinate with the operations team to ensure exceptional customer service standards are met, enhancing guest satisfaction and loyalty.

6. Performance Monitoring and Reporting:

• Monitor sales performance metrics and provide regular reports to the Regional Director of Sales for Asia and other senior management.
• Analyze sales data to identify trends, measure success, and make informed decisions.
• Implement corrective actions as needed to achieve sales targets and improve performance.

7. Customer Service Excellence:

• Ensure that all interactions with clients and partners reflect the high standards of luxury and service associated with the Minor Hotels brand.
• Address and resolve any client issues or concerns promptly and effectively to maintain high levels of customer satisfaction and loyalty.
• Continuously seek ways to enhance the guest experience through personalized services and exclusive offerings.

8. Representation at Industry Events:

• Represent Minor Hotels at luxury travel events, industry conferences, and trade shows to promote the brand and build relationships with potential clients and partners.
• Network with industry professionals and stay informed about the latest trends and opportunities in the luxury travel market.

Additional Responsibilities:

• Global Coordination: Collaborate with regional sales leaders to ensure a cohesive global sales strategy for the luxury segment.
• Budget Management: Manage the budget for the luxury sales department, ensuring efficient allocation of resources to maximize ROI.
• Innovation: Identify and implement innovative sales techniques and technologies to enhance the effectiveness of the sales team.

By leveraging your expertise in luxury sales, strong relationship-building skills, and strategic mindset, you will contribute significantly to the growth and success of Minor Hotels' luxury segment, positioning the brand as a leader in the luxury hospitality market.

• Create, develop, and manage content across multiple Chinese Social Media platforms such as Weibo, Red (Xiaohongshu), Douyin etc. to maximize brand exposure.
• Conduct content analysis and optimize performance.
• Engage and interact with customers across different Chinese social media platforms, collaborating with various teams to ensure timely responses and effective communication.
• Support the new Social Media Channel entries such as organizing processes, documentation, content plan, and others.
• Work closely with internal and external teams to ensure the smooth and timely execution of Social Media Campaigns.
• Remain updated with social media trends in China.
• Any other tasks assigned.

The Marketing Manager is responsible for assisting in the management of global marketing activities for all brands that fall under Minor Hotels, as well as assisting in driving brand marketing strategies for the hotels within the group.

She is also responsible for assisting with day-to-day business and commercial requirements for special projects, including planning, development, and implementation of anything related to business and projects beyond the brand and hotel operations.

An essential element of the role is the day-to-day management of the MHZone multi-brand digital assets management platform as well as our image library platform – ICE Portal.

The Marketing Manager will need to ensure all communications are in line with the relevant brand standards.

Corporate/Brand Marketing. Support the development of brand messaging via advertising, collateral and other marketing pieces (consumer and property) for use by hotel and regional sales teams, development, human resources and other corporate departments. Assist the department in managing all creative, including design, copy and images for advertising and promotional campaigns and initiatives. Provide support/guidance when required for brand and property photo/video shoots. Review and manage the approval process for all image/video assets submitted by properties (including the images for websites and MHZone). Provide support in managing any corporate-/brand-related initiatives.

MHZone/ICE Portal Management. Responsibility for managing, overseeing and developing our extensive global image libraries, the MHZone digital assets management platform and ICE Portal, OTAs Distribution Channels. Oversee day-to-day operation of all platforms. Support suppliers and properties with correct use of all libraries and systems. Provide guidance and support to ensure assets always comply with brand standards. Provide support and guidance on required image formats, sizes and other requirements. Work with IT troubleshoot any technical issues that might arise.

Pre-Opening Hotel Support. Work closely with the Assistant Director of Marketing on pre-opening requirements for the properties. Manage the development of pre-opening materials and OPE lists, liaising with the pre-opening team members and corporate graphics/or outsourced suppliers and agencies. Assist with website and online requirements. Manage the workflow of pre-opening lists within the Marketing team. Manage and execute photo shoots and video shoots when required.

Hotel Marketing Support. Provide marketing support and guidance on all relevant marketing communications materials when required. Review any regional/hotel work that is not based on existing, pre-approved brand templates to ensure it is on brand. Provide support, guidance and input on property photo shoots and video shoots to ensure all shoots are in accordance with relevant brand guidelines. Support and manage marketing services and design requests received from internal stakeholders. Liaise with individual stakeholders regularly to ensure that all specific requirements for marketing related work are managed.

Relationship Management. Manage relationships with relevant external creative and media agencies, as well as internal departments.  Supervision of any work completed by third party agencies to ensure creative executive fits within brand guidelines and messaging.

Project Management. Act as Project Manager and take full ownership for specified projects as determined.

Brand and Marketing Tools. Assist in the development and updating of all marketing communications and brand identity guidelines when applicable. Ensure that brand collaterals / materials and property templates are regularly updated and distributed to key stakeholders in collaboration with the Marcoms and Graphics team. Make sure documents on MHZone and MH Flow are regularly updated. Answer and action all offline marketing related inquires on MH Flow. Challenge existing templates and processes to maximise efficiency and push the boundaries in relation to how we deliver tools and investigate new mediums for delivery. Share best practice with on-property Marketing Communications and Graphics teams.

Reporting and General Office. Provide regular analysis and reporting for all key marketing activities. Be aware of changing trends within the industry and provide recommendations to react and / or counteract these changes. Manage and maintain workflow within the department. Provide leadership and guidance to team members and relevant property associates. Track performance against agreed KPIs. Oversee purchase orders and agency related invoices to ensure they are prepared in line with policy.

The Accounting Officer is part of a team which administers the efficient and effective operation of all financial aspects of the Anantara Vacation Club’s development, sales and marketing operations. The focus of this role is to handle the day to day processing of procurement transactions (purchases of goods and services) from suppliers and expenses claims from employees.

Key Responsibilities:
• Learn, develop and maintain expertise in the operation of the relevant elements of the Oracle procurement and expenses processing systems.
• Gain understanding of all relevant policies, procedures and internal controls for procurement and expenses and comply with these at all times.
• Set up new vendor (supplier) accounts.
• Process purchase requisitions, invoices, expenses claims and other expenditure source documents including appropriate coding of transactions to the chart of accounts.
• Liaise with vendors (suppliers) and employees in relation to queries concerning invoices and expenses claims to ensure that AVC receives all necessary documentation and explanations to support expenditure transactions.
• Liaise with transaction approvers to ensure there are no delays in obtaining approvals for purchase requisitions.
• Liaise with colleagues at all locations to answer queries in relation to the status of procurement and expenses transactions.
• Liaise with the shared Accounts Payable team to ensure that vendors and employees are paid in accordance with policy and agreed terms.
• Share information with accounting colleagues to ensure that accruals and prepayments are properly recorded at the end of each month.
• Ensures month-end closing timelines are followed and managed effectively.
• Performs regular ad hoc report as requested by Assistant financial controller

Job Purpose:

• As a Specialist in digital Growth & Insights, E-Commerce, you will be responsible for developing and implementing digital strategies to drive digital growth and increase brand awareness, customer acquisition, e-commerce conversion, and revenue generation. You will leverage your expertise in digital marketing channels, data analysis, and optimization techniques to achieve measurable results and fuel the company's growth.

Main Duties:

• Develop and execute comprehensive digital growth strategies to drive customer acquisition, engagement, conversion, and retention across various digital platforms including website, application, Kiosk, loyalty, and advertising.
• Monitor and analyze digital marketing campaign performance, including SEO/SEM, advertising, and other channels.
• Conduct in-depth analysis of digital growth performance metrics including e-commerce funnels, and loyalty funnels, and provide actionable insights to enhance campaign effectiveness.
• Collaborate with cross-functional teams to align digital marketing initiatives and digital product initiatives with overall business objectives and strategies.
• Stay abreast of industry trends, emerging technologies, and best practices in digital marketing, and recommend innovative approaches to drive continuous improvement.
• Utilize data-driven decision-making processes to identify growth opportunities and develop strategies to capitalize on them.

Job Purpose:

As an Executive - Digital Operation Experience, you will collaborate with teams to address Digital platform issues and support brand campaigns. Manage cases, handle meetings, and prepare reports for all brands' sales performance and ad-hoc tasks.

Main Duties:

• Collaborate with the Call Center team and all marketing agencies associated with the brands to address issues on the Digital platform.
• Provide support to brands for both website and application-related issues and campaigns.
• Manage and follow up on cases with the relevant parties, both internal and external teams, to resolve issues within the Service Level Agreement.
• Coordinate with brands and internal teams for the successful launch of campaigns on Digital channels (Web and applications).
• Take meeting minutes and summarize important information to be sent to the relevant team.
• Handle privacy-sensitive emails to collect data for information and coordinate with the related team for completion.
• Prepare and summarize monthly case reports or as assigned and present them to all brands.
• Prepare weekly and monthly sales performance reports for all brands.
• Perform other ad-hoc tasks as assigned.

Other Duties:

• Adhere to the company’s employee rules & regulations.
• Attend and contribute to all training sessions, meetings and activities as required.
• Exercise responsible behaviour at all time, positively representing the Minor Food.
• Maintains strong, professional relationship with relevant business partners.
• Ensure high standards of personal presentation and grooming.
• Keep the office and working areas clean and tidy at all times.
• Carry out any other reasonable duties and responsibilities as assigned.

The Graphic Designer is responsible for ensuring that all the graphic design, layout and artwork including forms, brochures, leaflets, flyers, posters, menu inserts, business cards, and digital photos are develop and archive with correct file names and reference number. High ethical standards are necessary to maintain both competitive advantage and the pride and confidence of our associates, and to provide quality products and services to customers and clients.

As a UX/UI developer, you are responsible for developing design concepts for websites and web apps. Reporting to the Director of Digital Development, you will work with the development team to understand user needs, design wireframes and prototypes and iterate based on feedback to deliver exceptional user experiences including optimize the website performance to increase/maintain the web vital score of the website for Minor Hotel Group brands – Anantara.com, AvaniHotels.com, OaksHotelsResorts.com, TivoliHotels.com, World.NH-Hotels.com, and ElewanaCollection.com

• Developing design concepts through to front end coding for website to align with the brand identity to make it user-friendly and visually appealing by focusing on user experience
• Building prototypes and wireframes to visualize the design and layout of a product before full-scale development.
• Collaborating closely with developers to ensure designs are feasible and implemented as intended.
• Undertaking research activities to understand user needs, behaviors, and demographics.
• Utilizing research insights to inform design decisions, ensuring they meet real user requirements.
• Implementing various user testing methods, such as A/B testing, usability testing, and user interviews, to gather feedback on designs and website performance.
• Using user feedback to iteratively improve and refine the product’s design and functionality.
• Work with the team to align website performance metrics, particularly focusing on Core Web Vitals.
• Implement an optimisation roadmap that formalises a process where frequent and data driven changes are implemented and tested.
• Proactively find and test ways to improve website performance.
• Stay on top of trends and new technologies that could help in delivering the optimisation roadmap.

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, diplomat, salesperson, hotel representative, and public relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

You are a bar professional which is in an artistic and creative role, and as such the management team will look to you to develop original and exciting beverages using the best of local ingredients and traditions. You are responsible for ensuring that guests are delighted by the quality, creativity and variety of our beverage offerings. Your key duties and responsibilities are to serve the guests in accordance with our standards and quality in a gracious and courteous manner, to make sure that the bar is professionally set up at all times, and to process drink orders quickly and efficiently. You will be expected to take pride in all facets of service, quality, appearance, and cleanliness of yourself and your area of responsibility, and you must understand and adhere to the Beverage Department Standard Operating Procedures, and Beverage Manual.

To develop and strengthen the capacity of individuals and organization through a comprehensive learning and development package, leadership development, talent development that aligns with business plan and priorities. The deliverables are expected to increase employee engagement, their motivation, knowledge and skill and ultimately to fulfil the needs of the organization.

Main Responsibilities

Learning and Development

• Lead the development and execution of a comprehensive learning and development strategy aligned with business goals.
• Partner with business leaders across the organization to identify skill gaps and training needs.
• Design, develop, and implement a variety of learning programs, including instructor-led training, e-learning modules, coaching, and mentoring programs.
• Manage and develop the Learning and Development team.
• Stay current on industry best practices and learning technologies.
• Develop and maintain strong relationships with internal and external learning vendors.
• Track and measure the effectiveness of learning programs and demonstrate the impact on employee performance and business results.
• Manage the Learning and Development budget.
• Oversee learning technology platforms and ensure their effectiveness.
• Advocate for a culture of continuous learning within the organization.

Talent Development

• Identify current and future competencies / capabilities needed for successful performance in leadership positions that aligns with business needs.
• Adopt assessment strategy to understand future leader's strengths, developmental opportunities, and succession readiness.
• Execute comprehensive IDP for selected talent for each position that identify key strengths and areas of development.
• Work closely with line managers to coach and develop a follow-up program to ensure the development goals are achieved