Total 259 job vacancies by Minor International

The Digital Marketing Manager will execute content strategy for Minor’s Spa & Wellness brands, developing compelling content for spa & wellness brand.com sites/pages and social media platforms to build brand recognition, attract website traffic, increase social media engagement, and promote lead generation. This role will manage brand.com sites/pages for medical wellness brands, social media outlets, and marketing automation tools. He/she will liaise with internal teams for content development and monitor and report on the online performance of the medical wellness clinics’ channels.

Key Responsibilities

• Content Creation – Collaborate with corporate spa, wellness clinic, and property teams to develop a wide range of content to support marketing and sales initiatives, engagement including blog and social media posts, videos and presentations.

• Social Media Management – Build, manage with social media calendar post, and execute content/editorial calendar, grow social media engagement.
• Website Management - Manage brand.com sites for medical wellness clinics, creating and posting content to drive organic traffic growth, monitor PPC performance together with digital ads, increase brand awareness, and promote lead generation.
• Marketing Automation – Develop and execute monthly EDMs for medical wellness clinics, provide monthly reporting on campaign performance.
• LINE communication - set up with guideline support providing to the spa & wellness to perform actively such board casting with business manning communication etiquette .

Job Purpose:

• As a Specialist in digital Growth & Insights, you will be responsible for developing and implementing digital strategies to drive digital growth and increase brand awareness, customer acquisition, e-commerce conversion, and revenue generation across all digital platform. You will leverage your expertise in digital marketing channels, data analysis, and optimization techniques to achieve measurable results and fuel the company's growth.

Main Duties:

• Develop and execute comprehensive digital growth strategies to drive customer acquisition, engagement, conversion, and retention across various digital platforms including website, application, Kiosk, loyalty, and advertising.
• Monitor and analyze digital marketing campaign performance, including SEO/SEM, advertising, and other channels.
• Conduct in-depth analysis of digital growth performance metrics including e-commerce funnels, and loyalty funnels, and provide actionable insights to enhance campaign effectiveness.
• Collaborate with cross-functional teams to align digital marketing initiatives and digital product initiatives with overall business objectives and strategies.
• Stay abreast of industry trends, emerging technologies, and best practices in digital marketing, and recommend innovative approaches to drive continuous improvement.
• Develop business scope requirements and conduct thorough business case analysis to support project objectives.
• Collaborate with cross-functional teams to identify and evaluate solution options.
• Provide strategic recommendations based on analysis to drive informed decision-making. 
• Utilize data-driven decision-making processes to identify growth opportunities and develop strategies to capitalize on them.

A F&B Attendant is on the front line of guest interactions, and as a Hospitality Ambassador for the resort should always provide prompt and courteous service delivery to all guests. You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility to ensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe & hygienic work area, and uphold the privacy rights of the guests.

Position Overview:
Manager - People & Culture is a pivotal role responsible for supporting the business by overseeing and executing all P&C activities. This role ensures that P&C operations are aligned with company objectives, maintaining high levels of team member satisfaction while ensuring compliance with company policies and legal requirements. Ensuring that all company tasks, policies and procedures are strictly adhered when conducting business on behalf of the company.

The Manager - People & Culture will work closely with team members, line managers, and corporate office, providing critical support in all areas of people & culture, including recruitment, employee relations, performance management, and office operations & administration.

Key Responsibilities:
Please note that this is not an exhaustive list of the day-to-day activities required for this position. AVC’s team members always find new ways to look after the business, their guests and their team members. Within this, the key responsibilities for this position are:

• Ensure efficient processing of monthly payroll, ensuring accuracy and compliance with corporate policies and procedures.
• Ensure that practices related to compensation and benefits are aligned with and comply with corporate policies.
• Maintain comprehensive records of each team member’s history, ensuring confidentiality and accuracy in both online and paper formats.
• Ensure that filing systems are organized and maintained according to agreed standards, including the archiving of old records.
• Provide P&C data as required for reporting purposes, including organization charts, monthly P&C reports, and manpower statistics.
• Assist in the management of performance appraisals, tracking Key Performance Indicators (KPIs), and developing Individual Development Plans (IDPs).
• Support the communication of key messages to all team members, promoting team member engagement and facilitating feedback channels.
• Support office administrative functions, including purchasing, reimbursements, and organizing team events such as engagement, CSR activities etc.
• Advise line managers on matters related to Thai Labour Law and other relevant regulations.
• Act as the liaison between the company and government agencies, ensuring all legal requirements are met, including expatriate visa and work permit applications.
• Assist in obtaining necessary work permits, visas, and government registrations for expatriate employees.
• Support talent management activities, including succession planning and the identification of key leaders within the organization.
• Oversee all activities related to the sourcing and recruitment of staff, including job postings, candidate screening, and interview coordination.
• Manage the preparation and administration of employment contracts, ensuring compliance with company standards and legal requirements.
• Coordinate the orientation and onboarding of new hires, ensuring a smooth and consistent process across all locations.
• Handle basic P&C inquiries and perform other duties as assigned by supervisors or management.
• Work closely with P&C team in both the corporate office and Preview Centre locations to ensure a cohesive and consistent approach to all P&C functions.

As Reservations Agent you will directly support team in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximizing revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems.

You will support the overall Food & Beverage operation of the hotel to maximize guest satisfaction, team member performance and business results. Your key duties and responsibilities are to promote and ensure guest satisfaction by taking reservations (phone and email), greeting guests and accompanying them to their table and monitoring the table rotation. You may be asked to

A F&B Attendant is on the front line of guest interactions, and as a Hospitality Ambassador for the resort should always provide prompt and courteous service delivery to all guests. You will be one of the key influencing factors in guest satisfaction, and as such it is your responsibility to ensure that guests are delighted by the quality of service and comfort in our food and beverage outlets. Your main duties and responsibilities are to work as a team within all departments, ensuring the timely and efficient operation of the food and beverage outlets. You will have complete knowledge of the menus, beverages, services and facilities provided by the resort, and continuously develop your professional skills to further increase guest satisfaction. You will ensure a safe & hygienic work area, and uphold the privacy rights of the guests.

Like all members of the kitchen team, the Commis Chef must maintain high standards of health and safety, including personal hygiene. You will be responsible for producing the most creative and excellent dishes, ensuring that the guests expectations are exceeded and fully satisfied. The person in this position must be able to effectively communicate with other members of the kitchen team, this includes being able to gracefully receive constructive criticism as well as effectively carry out orders. Additionally, a Commis Chef also needs to be able to remain calm while multi-tasking, as they are often called upon to carry out many different orders simultaneously in a brief amount of time. The Commis Chef is a part of the kitchen team, and as such must be able and willing to perform the basic tasks of food preparation and organization in the kitchen. This ability to create excellence in your own area of responsibility and to support others as they do the same is vital to the successful operation of the kitchen and to ensure the enjoyment of guests.

As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team memebrs. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will drive the communication to other relevant departments, all realistic expectations of guests are met, and reservations are honoured. You will assist Revenue Management with inventory management, including maintenance of allotments, group blocks, and rate codes in all applicable systems. You will take personal responsibility for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.

-Solution Success Executive, you will play a crucial role in supporting the Solution Success Manager and ensuring the smooth operation of our systems.

-This is a junior-level position ideal for individuals looking to grow their career in hospitality solutions and support.

• Assist in the management and troubleshooting of hospitality systems.
• Provide first-level support to end-users, ensuring timely resolution of issues.
• Coordinate with IT and other relevant departments to escalate and resolve complex issues.
• Assist in the implementation of new solutions and system upgrades.
• Ensure all solutions are integrated seamlessly into existing operations.
• Develop and update user manuals, training materials, and system documentation.
• Conduct training sessions for staff on new systems and processes.

The Cash Management Officer is part of a team which administers the efficient and effective operations of all financial aspects of the Anantara Vacation Club’s Consumer Finance operations. The focus of this role is the timely processing of monthly or lump sum instalments from customers of timeshare receivables arising from instalment sales contracts.

Key Responsibilities:

• To ensure that the database of timeshare receivables is up-to-date and accurate.
• Learn, develop and maintain expertise in the operation of the Loan Servicing module of the SPI timeshare computer system.
• Process monthly installments using the processes provided by Mauritius Commercial Bank and other financial institutions with whom the business may develop operating relationships.
• Process all annual Club Fees billed and collected using the processes provided by Mauritius Commercial Bank and other financial institutions with whom the business may develop operating relationships.
• Learn, develop and maintain cash management data bases such as excel in relation to maintenance of all cash transactions process and the efficient reconciliation of these monies
• Follow up on queries from customer in the form of email and/or incoming phone calls.
• Persuasiveness telephone manner when dealing with customers over the phone
• Initiate and proactive work to encourage customers to cash out their installment loans.
• Taking responsible to ensure high cash levels are maintained with loan portfolio at all times.
• Enforce company policies in relation to cash management procedures
• Communicate in a timely manner with colleagues in Contract processing, sales and Club Operations as appropriate in relation to any problems arising in relation to specific installment accounts.

As the Executive Chef, your main responsibility will be to oversee the operations of all kitchen/food production related of the hotel. This includes managing and training the kitchen team members, coordinating culinary activities, estimating food consumption and purchasing food, as well as developing and selecting recipes. Additionally, you will need to ensure that the production of the dishes is standardized to maintain consistent quality and establish presentation, technique, and quality standards. You will also be responsible for planning and pricing menus, ensuring proper equipment maintenance, and maintaining safety and sanitation in the kitchen. You may also be required to cook certain dishes for special occasions and oversee special catering events. As the Executive Chef, you will be responsible for hiring, people development, and performance reviews of the kitchen team members, and report to EAM-F&B or Hotel Manager or General Manager. Furthermore, you will also be responsible for driving revenue and ensuring profitable kitchen operations.

Exciting opportunity to join the Revenue Management team in Bangkok, located at Minor Hotels headquarters, this leadership position will lead Revenue Management functions for multiply countries in SEA including Vietnam, Malaysia, Indonesia, Laos, Cambodia and India.  

As Area Director of Revenue Management, Minor Hotels you will be responsible to maximize revenue, market share and profits for multiple hotels, across multiple brands through the strategic coordination of revenue management processes and procedures. This role will drive the continued development and growth of customer service standards, revenue and profits from multiple hotels and brands and to deliver Minor’s Core Value relating to result, customer, people, innovative and partnership.

Please note that this is not an exhaustive list of everything that needs to be done. Minor Hotels  employees always find new ways to look after the business, their guests, and their colleagues.   Within this, the key responsibilities for this position are:

• To partner closely with key stakeholders to drive Total Hotel Profit Optimization (THPO) across Rooms, F&B, Spa, Activities, and other revenues.  Explicitly quantify and weigh key drivers of contribution margin when formulating, explaining, and executing strategies across the Hotel / Resort.
• To discuss regularly with Commercial and Operational Leaders of F&B, Spa, Activities, and other revenues to support strategies and analyses of products, marketing, pricing, and packaging.  Activities include, but are not limited to, competitive analysis, modelling, menu engineering and promotional activity.
• To collaborate with stakeholders from all hotels to ensure optimal business outcomes for all hotels in the sub-region
• To participate in all weekly revenue, group and other meetings, as appropriate, to ensure optimal business outcomes for all hotels in sub-region.
• To support all hotels as needed in the planning and execution of daily pricing and availability strategies, as required.
• Be responsible, with the support of the other Revenue Directors for all recruitment & selection into the shared Revenue support functions.
• To prepare weekly accurate 3 months forecast for hotel rooms revenue by Market Segment/Day.
• To prepare monthly accurate 12 months forecast for hotel rooms revenue by Market Segment.
• To actively participate in the production of the hotel’s annual budget and to assist in the creation, update and evaluation of the hotel Sales and Marketing plan.
• To set and effectively communicate the hotels pricing strategy by market segment with reference to market intelligence, buying patterns and pre-determined seasonality.
• To prepare and chair a weekly Revenue Meeting. Collate and distribute meeting minutes of notes on forecast and strategy changes, including weekly action plan.
• To ensure compliance with brands, regional and owning company Processes and Procedures pertaining to Revenue Management.
• To continuously manipulate availability & rates while ensuring parity across all distribution channels.  This allows maximum flexibility to capture all market buying patterns while optimizing REVPAR.
• To introduce incremental revenue generators to maximize overall hotels revenue.
• To provide the sales team with performance analysis of top producing accounts, thus providing required analysis to support pricing and re-contracting.
• Set monthly targets of upselling revenue for front office and reservations department.
• Monitor competitor availability and pricing on a daily basis, using all available tools such as Industry Reports, Internet, Ring Around, Dummy Bookings etc, and subsequently analyze & report actual performance versus competitive set.
• Ensure available technology (PMS & RMS) is fully utilized and understood according to property specific business mix and requirements.
• Ensure optimal use, and measure performance on all distribution channels, to ensure that fair market share is achieved if not surpassed, e.g. iHotelier, GDS, Anantara.com, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
• Assist the Sales & Marketing Team in devising marketing campaigns, to ensure that the Hotel reaches the right people, at the right time, in the right place.
• Maintaining high standards of data quality through system maintenance.
• Responsible to drive maximum revenues through preferred brand booking channels by applying relevant pricing and inventory management.
• Ensure weekly/monthly reporting to the regional/corporate office is adhered to in a timely manner.
• Implement a database of historical data and supervise its continuous daily capture, and subsequently produce a calendar of events required for revenue and pricing decisions.
• Carry out analysis of Booking Patterns & Market Trends and ensure that these are recorded to facilitate future decisions.
• Liaise with Corporate Marketing to ensure all promotion / programmes are fully understood and right for the business.
• Understand the dynamics of the Global, National, Regional & Local Political and Economic Market, local Competitors and all demand generators for the destination.
• Ensure an effective Training & Development Calendar is in place & adhered to, that all Team members have a Personal Development Plan and clearly defined objectives, and that a Succession Plan exists within the department.

Job Purpose:

Develop, implement, and maintain Human Resources Management Systems (HRMS) to ensure that all people management policies and procedures in line with the Company’s philosophies and all relevant legal requirements, as well as to support organic business growth and align with organization strategies.

Main Responsibilities:

Human Resources Planning 

• Initiate, implement, and maintain all HRM policies relating to recruitment, C&B, and employee relations. 
• Ability to control and manage manpower and headcount planning to meet the budget, with the purpose of organization effectiveness. 
• Make an impact by playing a role of business partner. To Work closely and support stakeholders by providing facts, required information that matters in making decision and able to convince them to make the right decision. 
• Other duties as assigned by HR Director.

Recruitment 

• Manages the entire staffing process recruits, screens, interviews, tests and select Department Head and Manager Level to fill vacant positions throughout organization.

Compensation & Benefit

• Maintain employee benefits programs and informs employees of benefits by studying and assessing benefit needs and trends 
• Recommend benefit programs to management; directing the processing of benefit claims
• Monitor salary and wage administration including the conducting of salary surveys on a regular basis to determine position in the market place.
• Administer HR payroll and related procedures.

Employee Relations & Engagement

• To lead and work with other stakeholders in organizing Employee Relations Activities, including a routine meetings and activities i.e monthly meeting, staff party, CSRs etc., 
• To advise stakeholders on labor legal issues related, and mitigate the risk of lawsuit filing.

Organization Development & Design 

• Ensure that On-boarding is in place for all new Management Hires and work closely with Direct-line of new Hires to equip them as Job Responsibility.
• To advise stakeholders on their team’s career development planning, IDP, succession planning. 
• Work strategically with stakeholders to facilitate and lead Strategic Performance Management System (SPMS) to instill the “High Performance Organization” culture.  

HR Information System (HRIS)

• Develop and manage all Minor’s HRIS (such as Humatrix, SmartRecruiter, Successfactors and SharePoint, etc.) and effectively utilize information and provide Management concerned with HR up-to-date data and information.

Job Purpose:

To support both management and team decision, by providing useful financial analysis information on timely and accurate manner. Has direct responsible for financial department in term of leading and guide to ensure the daily operation and closing reflect the correct performance and in line with accounting policy. In addition, responsible for on-time and accurate financial reports including effective budget preparation that can be used for guidance of operation throughout the year.

Key Responsibilities:

1. Business Financial Management

• Give and seek advice to improve financial returns. Direct deal with GM and support the brand based on analytical of timely and accurate financial information and also make recommendation for further improvement.
• Monitor and control business performance by comparison of actual results versus budget on a continuous basis and also propose for area improvement.
• Help to manage selling price trends and issues including promotion and discount. Relate external economic factors to marketing planning.

2. Management Reporting

• To take full responsibility for timely, accurate, and appropriate management information, including preparation of a monthly management financial report. To ensure reporting procedures are clearly defined and updated to reflect the business needs currently and in the future. To take part in regular reviews with the operational management Team. Budgeting process

3. Budgeting Process

• To be responsible for the preparation of annual budget, which will involve in reviewing of future business plans to develop the budget.

4. Financial Planning

• To provide input of financial planning e.g. loss stores management from loss to break-even and profit, allocation of resources among various projects, renovation generate more returns, etc

5. Risk Management

• To reduce risk which may occur to the brand. To ensure the operation is complied with tax regulation and the financial statements reflect all related transactions in each period.
• Run Feasibility study for New Outlet and control CAPEX of New Outlet and Renovate.

6. Management Information Systems

• To take an active and constructive part in the selection and implementation of financial and operational systems.

7. Manage Balance Sheet Items

• To improve working capital, return on assets and CAPEX management.
• Supervise day to day operations within the department and stimulate teamwork.

8. Perform other duties as assigned by supervisors