Total 37 job vacancies by Intercontinental Singapore

What’s the job?

Under the general direction of the Front Office Manager and Director of Rooms, and within the limited of established IHG and local hotel policies and procedures, provides supportive functional assistance to all departments; interact with guests and members of the community. They will also coordinate with all other departments within the hotel.

This job is the Managerial Role at a full-service hotel or at a regional extended-stay hotel. Report to Front Office Manager.
Typically supervises overall operations under Hotel’s Butler Team, in support and partnership with Front Office, Club InterContinental and Uniformed Services Teams.

Promote the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand.

YOUR DAY TO DAY

Financial Returns

• Assists in coordinating the preparation of the departmental annual budget.
• Controls and monitors departmental costs on an ongoing basis to ensure performance against budget
• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control labor costs and expenses with a focus on rate strategy, building initiatives and inventory management.
• Develop plans to increase occupancy and ADR through walk-ins and up selling at the reception desk.
• Supervise Club InterContinental & Butler team to ensure optimum occupancy and average room rate for the purpose of maximizing revenue.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
• May also serve as Manager on Duty and supervises the Uniformed Services Team in the absence of Chef Concierge.

People

• Assists in planning for future staffing needs and recruiting in line with company guidelines.
• Prepares and administers detailed on boarding program for new staff.
• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Provides input for probation and formal performance appraisal discussions in line with company guidelines.
• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.
• Regularly communicates with staff and maintains good relations.
• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation.
• Ensure training needs analysis of Club InterContinental & Butler staff carried out and training programmes are designed and implemented to meet needs.
• Conducts probation and formal performance appraisal in line with company guidelines.
• Maintain up to date staff record and approves leave requests etc.
• Lead and develops Club InterContinental & Butler team in executing upon key butler responsibilities across all facets of the guest experience; performed with an intuitive and anticipative service sequence with flair.
• Management of and development of leadership within Club InterContinental & Butler team, in driving and creation of strategic action plans for team’s performance in accordance with Guest Love index, Quality Audits and pre-determined Key Performance Indicators.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Assists in planning for future staffing needs and recruiting in line with company guidelines; including preparation of detailed onboarding program for new Colleagues.

Guest Experience

• Builds, delivers and maintains a high level of Club InterContinental & Butler experience across the guest journey
• Knows and understands all Club InterContinental guests to deliver intuitive and At Your Side service.
• Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.
• Take action to address these needs in order to exceed their expectations.
• Create a positive hotel image in every interaction with internal and external customers.
• Adhere to hotel brand standards and ensure the team are delivering up-to-date service standards.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.
• Maintain current Hotel information to be able to provide information to guests.
• Consistently review the hotel performance and ensure the team are delivering recognition to our loyal guests within the IHG Rewards Club and InterContinental Ambassador membership.
• Monitor the Club InterContinental & Butler team performance and ensure guests receive prompt, cordial attention
• All issue faced by guests should be promptly resolved, ensuring guest leaves the hotel satisfied.
• Key point of contact for Guests across guest journey (pre arrival, during stay and post departure).
• Works closely with all Head of Departments in ensuring a most seamless delivery of all guest experiences across the Hotel.
• Prides upon the curation of bespoke experiences to the requests of our Guests, and delivery of experiences with renowned partners in the delivery of most memorable experiences for esteemed Guests of InterContinental Singapore.
• Ensures complete resolution of guest feedback and thoroughness in recording of feedback and preferences of all guests.

Responsible Business

• Reports directly to and communicates with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations.
• Maintain inter-departmental relationships to ensure seamless customer service.
• Assume overall responsibility for maintaining standards to ensure furnishings facilities and equipment are clean, in good repair and well maintained.
• Schedule and regularly conducts routine inspections of area under his/her control.
• Maintain knowledge of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.
• Know system recovery procedures
• Interpret computer reports
• Compile statistics for front office and provide reports relating to that area
• Continually check the accuracy of room count
• Approve upgrades and special amenities
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees
• Conduct comprehensive monthly departmental meetings to include a review of procedures and events which warrants special handling and detailed information.
• Communicate to the General Manager of his/her guests and updates all information likely to be of interest to them such as the expected arrival and departure of VIPs and all other pertinent information.
• Maintain all procedures and adheres to them within the IHG guidelines; in particular with emphasis on hotel credit policy.
• In conjunction with the Emergency Response Team prepare emergency procedures upon advice from relevant authority that cover such emergencies as Fire, Power Outrage, Bomb Threat, Cyclone Warnings, etc
• Prepares efficient work schedule for Club InterContinental Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures
• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner.
• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel.
• Perform other duties as assigned or when required to support operations
• May also serve as Manager on Duty.

Job Responsibilities:

 1. Internal / External Communications:

• Develop and implement internal communication strategies to keep employees informed and engaged.
• Create and distribute internal newsletters, emails, and other communication materials to ensure employees are updated on company news, policies, and events.
• Organize and manage internal events such as town halls, employee engagement activities, and leadership meetings.
• Maintain the intranet and other internal communication channels to ensure relevant and up-to-date information is accessible to employees.
• Develop and execute external communication plans to enhance the company’s public image and reputation.
• Manage media relations by drafting press releases, responding to media inquiries, and building relationships with journalists and media outlets.
• Coordinate the company’s presence at industry events, conferences, and public engagements, ensuring the company’s brand is positively represented.
• Assist in managing the company’s social media presence, including creating and scheduling posts, monitoring engagement, and responding to comments and inquiries.

2. Branding and Corporate Identity:

• Support the development and implementation of branding strategies to ensure a consistent and strong corporate identity across all communication channels.
• Ensure all communication materials adhere to the company’s brand guidelines and convey the desired corporate image.

3. Content Creation and Management:

• Create, edit, and proofread communication materials such as press releases, speeches, articles, and reports to ensure clarity, accuracy, and alignment with the company’s messaging.
• Monitor and analyze media coverage to measure the effectiveness of communication strategies and identify areas for improvement.

4. Stakeholder Communication:

• Manage communication with various stakeholders including investors, customers, partners, and government agencies to maintain positive relationships.
• Prepare communication materials for annual reports, investor presentations, and other stakeholder engagements.

5. PA for CEO

· Schedule and manage CEO appointments, meeting, travel booking (flights, accommodations and itineraries.

· Prepare meeting agendas, take minutes during meetings and follow up on action points.

· Assist in organizing company events, workshops and team meeting.

Qualification

• Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a related field.
• 2-4 years of experience in corporate communications, public relations, or a similar role.
• Excellent written and verbal communication skills with the ability to create compelling content.
• Strong interpersonal skills and the ability to build relationships with internal and external stakeholders.
• Proficiency in using communication tools and platforms such as social media management tools, content management systems (CMS), and email marketing software.
• Experience in media relations and knowledge of the local media landscape is a plus.
• Creative thinking and problem-solving skills with the ability to work independently and as part of a team.

Job Responsibilities:



Market and Industry Analysis:

• Conduct in-depth research on target markets and industries, analyzing market trends, customer needs, competitive landscape, and other relevant factors to support corporate strategic decision-making.
• Track and analyze macroeconomic indicators, policy changes, technological developments, and other external factors impacting the industry.
• Prepare market analysis reports and research briefs to provide management with actionable insights.

 Internal Company Analysis:

• Analyze internal operational data to identify key drivers of business performance and potential risks.
• Collaborate with various departments to understand their strategic needs and provide data support and strategic recommendations.
• Participate in the strategic planning process, providing data-driven insights and research findings.

 Strategy Development and Evaluation:

• Assist in the development and evaluation of the company’s long-term strategic plans, including market entry strategies, product development strategies, and partnership strategies.
• Monitor and evaluate the implementation of strategic initiatives, providing recommendations for adjustments to ensure the achievement of strategic objectives.
• Contribute to the formulation and optimization of business strategies to align with the overall corporate strategy.

 Project Management and Implementation:

• Support and drive the execution of strategic research projects, ensuring timely completion and achievement of project objectives.
• Collaborate with cross-functional teams to implement strategic plans, ensuring effective translation of strategy into operational activities.
• Regularly report on project progress and propose solutions to address any challenges encountered.

 Innovation and Strategic Thinking:

• Introduce and apply advanced research tools and methodologies to enhance the depth and breadth of strategic research.
• Identify and explore new business opportunities, providing recommendations to drive company growth.
• Promote the application of innovative thinking in corporate strategy, encouraging continuous improvement and change.

Qualification

• Bachelor’s degree or higher in Business, Economics, Management, Finance, or a related field.
• 2-5 years of experience in strategy research, market research, management consulting, or a related field.
• Strong data analysis skills with proficiency in Excel, SPSS, SAS, Tableau, or other data analysis tools.
• Excellent communication and report-writing skills, with the ability to present complex analysis clearly and concisely.
• Strong logical thinking and problem-solving abilities, capable of developing effective strategies in a complex and dynamic environment.
• Self-motivated, with strong teamwork skills and the ability to collaborate effectively in cross-functional teams.
• Keen insight into industry trends, competitive dynamics, and market developments.

WHAT’S THE JOB?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Experience Ambassador, you will not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You will also create the warm atmosphere that makes our guest feel at home in any location.

YOUR DAY-TO-DAY

• Be the warm welcome that kicks off a memorable guest experience
• Multi-Faceted Duties - Trained to be able to carry out multiple roles within the hotel such as Front Desk, Club InterContinental and Concierge
• Front Desk Tasks - Start every stay right by swiftly checking guests in and out – take Passports, IDs, hand out room keys, and control and release safety deposit boxes; Handle cash and credit card transactions; Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay; Follow up/Action on Traces and room changes; Attending to pre-payments of future reservations
• Club InterContinental - Assists in delivering the Club InterContinental stay and dining experience with the guidance of Club InterContinental Manager and Guest Experience Executives. Working Better Together with Culinary team in ensuring that Club InterContinental dining experiences are delivered as per Brand standards.
• Uniformed Services – Working Better Together with Uniformed Services Team in providing guests with prompt service, professional attention and personal recognition with excellent local knowledge. Provide information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of the interest to guests
• Elevating Guest Experience – Deliver our Loyalty Experience by acknowledging our IHG Reward Club and InterContinental Ambassadors; tailoring our Club InterContinental guests experience in person, emails, or on the phone. Stay one step ahead of guests’ needs – record and act on preferences, handle messages, requests, questions and concerns proactively. Be a trusted contact for all guests. Assist Guests with all requests; from accommodation billing to local knowledge, and basic problem handling to take care of their stay.
• Driving Results – Supports Department in delivering to departmental targets of upselling revenue and Loyalty enrolment. Delivers genuine guest experiences with True Hospitality.
• Upholding of safety and security of our Guests and Colleagues at the Workplace in line with Hotel’s Emergency Response procedures and security guidelines.

WHAT WE NEED FROM YOU

• Communication skills - guests will need to come to you with concerns as well as compliments, so you will be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You will have a tertiary or a diploma qualification. A college or university degree would be a bonus, but not essential
• Experience – Some experience in a Front Desk or Guest Services position will be a bonus.
• Strength - sometimes you will need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Your day-to-day

• Direct, guide and manage room attendants and public area attendants to ensure all guestrooms, public areas and heart-of-house locations are maintained to the highest standard of cleanliness and tidiness for safety and comfort for all guest at all times.
• Alert, well informed about the Hotel and able to organize their work during peak hours rapidly by maintaining a constant standard of performance regardless of volumes of business in operations.
• Assist in job training, grooming standard, conduct of colleagues and ensures Housekeeping colleagues act according to Hotel rules and regulations as well as the established policies and procedures
• Maintains the highest standard of personal hygiene and appearance at all times by him/her and colleagues assigned to him/her.
• Supervise, train & retain existing and new Colleagues with a standardized method-on the job training to ensure exceptional cleaning standards are met.
• Attends and represents his/her colleagues at Housekeeping meetings, maintaining effective communication within the department.
• Ensures all colleagues assigned to him/her, starts on time, in clean uniforms, shoes and name badges, understanding they represent the Hotel.
• Ensure that assigned hours of work are maintained and report any misconduct immediately to the direct manager.
• Is responsible for proper room and/or public area attendant assignments, full accomplishment of tasks, allocation of extra duties to the number of rooms credited upon.
• Ensures room and public area attendants are following room cleaning priorities strictly.
• Ensures VIP rooms are correctly supplied, checked and released on time to Front Office.
• Inspects each room on his assigned floor, whether Vacant, Occupied, Check Out or Out Of Service as well as corridors, service areas and emergency staircases.
• Report maintenance issues within their assigned area to Housekeeping office immediately and follows up upon completion.
• Notifies Executive/Assistant Executive Housekeeper when damage or theft to the Hotel property has occurred, whether caused by guests or colleagues.
• Ensures lost & found property is handed into Housekeeping immediately without any delay.
• Ensures all fire staircases, services areas and fire exits remain obstruction free.
• Supervisors to communicate with Coordinator/supervisor in Housekeeping office and peer on room issues such as maintenance defects, cleanliness not up to standard, whereby the room is not ready to release as vacant clean/inspected.
• Floor Supervisor at all time to communicate directly with coordinator, Supervisor or Assistant Executive Housekeeper.
• Advises Assistant Executive Housekeeper/Executive Housekeeper if colleague performance is not satisfactory for coaching and performance management.
• Flexible to work different shifts and assumes other duties assigned by the Assistant Housekeeper from time to time.

What we need from you

• Great communication and interpersonal skills.
• Great understanding in Housekeeping operations.
• Relevant experience as a Room Attendant.
• Carrying or lifting items weighing up to 50 pounds
• Computer literate (excel, word, office)

Job Summary:

Assist CEO with helping client to set up the new entity in Singapore, manage & oversee the corporate secretarial duties for multiple client companies. The role involves ensuring that each client complies with statutory regulations and governance requirements are expected to adhere to high professional standards by ensure that companies operate smoothly, avoid legal pitfalls, and maintain good standing with regulatory authorities.

Job Responsibilities:

 Client Management:

• Serve as the Corporate Secretary for multiple client companies, ensuring compliance with the Singapore Companies Act and other relevant regulations.
• Build and maintain strong relationships with clients, acting as their primary point of contact for corporate secretarial matters.
• Understand clients’ business structures and provide tailored advice on corporate governance and compliance issues.

 Regulatory Compliance:

• Ensure that each client company complies with statutory obligations, including the filing of annual returns, maintenance of statutory registers, and submission of necessary documents to the Accounting and Corporate Regulatory Authority (ACRA).
• Keep up-to-date with changes in relevant legislation and regulations, advising clients accordingly.

 Board and Shareholder Meetings:

• Coordinate, schedule, and attend board meetings, annual general meetings (AGMs), and extraordinary general meetings (EGMs) for clients.
• Prepare and circulate agendas, board papers, and minutes of meetings.
• Draft and circulate resolutions, ensuring that they are properly documented and signed.

 Corporate Governance Advisory:

• Provide expert advice on corporate governance practices, helping clients adhere to best practices and meet their statutory responsibilities.
• Assist clients in establishing and implementing corporate governance policies.

 Documentation and Record Keeping:

• Maintain and update statutory registers, including Registers of Members, Directors, Secretaries, and Charges for each client company.
• Safeguard clients' corporate documents, such as certificates of incorporation, share certificates, and company seals.
• Ensure that all statutory records are maintained accurately and are readily available for inspection.

 Shareholder Services:

• Manage the issuance and transfer of shares, and handle shareholder communications and queries.
• Administer dividend distributions and ensure compliance with all legal requirements related to shareholder matters.

 Risk Management and Compliance:

• Identify potential risks associated with clients’ corporate governance and compliance practices.
• Assist clients in mitigating risks by advising on best practices and compliance strategies.

 Immigration-related matters:

• Application of clients EP/DP/STVP and related pass application.
• Oversee clients onboarding related passes application

 Liaison and Coordination:

• Liaise with external regulatory bodies, auditors, lawyers, and other stakeholders on behalf of clients.
• Coordinate with internal teams to ensure that client needs are met efficiently and effectively.

 Business Development Support:

• Support business development initiatives by identifying opportunities for additional services and cross-selling other services offered by the firm.
• Assist in onboarding new clients and providing them with a seamless transition into the firm’s services.

 Training and Development:

• Stay updated on changes in corporate laws, regulations, and governance practices.
• Participate in professional development activities to enhance skills and knowledge.

Qualification

• Diploma or Degree in Law, Business Administration, or a related field.
• Qualified Chartered Secretary, with membership in the Singapore Association of the Institute of Chartered Secretaries and Administrators (SAICSA) or equivalent.
• Candidates are RFA (Registered Filling Agent) Under ACCRA.
• 5-8 years of experience in corporate secretarial services, preferably in a corporate secretarial services firm.
• In-depth knowledge of the Singapore Companies Act and ACRA regulations.
• Experience handling a diverse portfolio of clients is a plus.

Key Skills:

• Strong understanding of corporate governance, compliance, and statutory requirements.
• Excellent organizational, time-management, and multitasking skills.
• Strong client management and interpersonal abilities.
• High attention to detail and the ability to handle confidential information with discretion.
• Proficiency in using corporate secretarial software and tools.
• Strong written and verbal communication skills.

What’s the job?

Develop new sales opportunities, build a robust sales platform and manage assigned account base in order to generate revenue and maximise performance both for the short and long term in line with sales target. Conducts active market research and intelligence for the hotel to provide feedback on competitors, market trends and identifying new business potentials. To support Director of Sales by driving performance of Corporate Sales team.

YOUR DAY TO DAY

• Research market place and pursue opportunities for potential new accounts
• Manage assigned account base for self and that of Corporate Sales team to exceed targets for total revenue
• Develop and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers closely aligned to each business unit
• Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans
• Development of sales strategies and action plans to ensure plans are implemented, results are monitored and goals are achieved – launch tactical promotions if required
• Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
• Planning and preparation for overseas sales visit, trade fairs, educational or familiarization groups to promote the hotel and develop potential business
• Minimum of 20 sales-related activities (such as sales calls, site inspections and in-house entertainments) per week
• Principles are being communicated and implemented.
• Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools in order to understand competitor trends
• Ensure that all stakeholders are made aware of systems, procedures, and information relating to the delivery of all revenue from sales market segments
• Develop and maintain strong relations with stakeholders whose support, cooperation, and services are critical to the success of sales
• Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network
• Ensure active management of individual GAPs and personal development plan.
• Other duties as assigned by Director of Sales or the management

What we need from you

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 3 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development.
• Strong presentation, commercial and communication skills
• Strong influencer and persuader
• A self-driven personality
• Resourceful and goal oriented
• Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time
• Pay attention to forecast revenue shortfalls and communicate these in a timely fashion to all stakeholders to ensure that action is taken to combat any deficit
• Work closely with Revenue Management to ensure that pricing and yield management
• In-depth knowledge of sales principles and techniques
• Proactive approach to developing and maintaining strong relations with clients and stakeholders including customers’ senior management
• Comprehension of Hotel systems and revenue management principles
• Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities
• Flexible work approach

WHAT'S THE JOB

Responsible for supporting the Junior Sous Chef / Sous Chef / Chef de Cuisine and prepare the daily productions and presentation of the Italian Cuisine restaurant, monitor and delegating job duties for junior colleagues. Control food costing while ensuring quality is maintained or improved.

YOUR DAY-TO-DAY

• Adhere HACCP policies and procedures within the hotel
• Maintain cleanliness and hygiene of your work stations and maintenance of equipments
• Ensure the consistency in the preparation of all food items according to hotel recipes and standards
• Take responsibility for the receiving and safe storage of food ingredients, checking stock are correct and of good quality and resolve any discrepancies
• Provide directives to junior colleagues in accordance with hotel brand standards to foster productivity
• Establish and maintain effective employee working relationships
• Assist in all kitchen activities and briefings to ensure guests receive high quality food in a timely manner
• Prepare salad, fruits, seafood, poultry, farinaceous dishes and sauce for all meal periods
• Attend and participate in training sessions as scheduled
• Liaise daily with service staffs to keep effective communications regarding guests’ feedbacks
• Able to provide professional, friendly and proactive guest service while supporting fellow colleagues

WHAT WE NEED FROM YOU

• Diploma / Vocational certificate in Culinary Skills or related field
• Minimum 3 years’ related experience in full service restaurants/ local or international hotels in high volume kitchen
• Good knowledge in Italian food & beverage and the preparation.
• Commitment to work rotating shifts, weekends and public holidays
• Great communication skills
• Oral and written fluency in English
• Valid Food Hygiene/ Food Handler certificate as required by local government
• Outgoing and people oriented
• Able to multi-tasks and ability to handle stressful situations
• Proficient in Excel and Microsoft word
• Look smart – wear your uniform with pride

Job Summary:

This is the role that requires in-depth market research and strategic analysis, focusing on supporting corporate decision-making and driving success in a competitive market environment.

Job Responsibilities:

 Market and Industry Analysis:

• Conduct in-depth research on target markets and industries, analyzing market trends, customer needs, competitive landscape, and other relevant factors to support corporate strategic decision-making.
• Track and analyze macroeconomic indicators, policy changes, technological developments, and other external factors impacting the industry.
• Prepare market analysis reports and research briefs to provide management with actionable insights.



 Internal Company Analysis:

• Analyze internal operational data to identify key drivers of business performance and potential risks.
• Collaborate with various departments to understand their strategic needs and provide data support and strategic recommendations.
• Participate in the strategic planning process, providing data-driven insights and research findings.

 Strategy Development and Evaluation:

• Assist in the development and evaluation of the company’s long-term strategic plans, including market entry strategies, product development strategies, and partnership strategies.
• Monitor and evaluate the implementation of strategic initiatives, providing recommendations for adjustments to ensure the achievement of strategic objectives.
• Contribute to the formulation and optimization of business strategies to align with the overall corporate strategy.

 Innovation and Strategic Thinking:

• Introduce and apply advanced research tools and methodologies to enhance the depth and breadth of strategic research.
• Identify and explore new business opportunities, providing recommendations to drive company growth.
• Promote the application of innovative thinking in corporate strategy, encouraging continuous improvement and change.

Qualification

• Bachelor’s degree or higher in Business, Economics, Management, Finance, or a related field.
• 2-3 years of experience in strategy research, market research, management consulting, or a related field.
• Strong data analysis skills with proficiency in Excel, SPSS, SAS, Tableau, or other data analysis tools.
• Excellent communication and report-writing skills, with the ability to present complex analysis clearly and concisely.
• Strong logical thinking and problem-solving abilities, capable of developing effective strategies in a complex and dynamic environment.
• Self-motivated, with strong teamwork skills and the ability to collaborate effectively in cross-functional teams.
• Keen insight into industry trends, competitive dynamics, and market developments.

Key Skills:

• Strategic analysis and business acumen
• Data collection and analysis techniques
• Report writing and presentation skills
• Project management capabilities
• Innovative thinking and problem-solving skills
• High level of professionalism and responsibility.

Job Summary:

As a Junior Personal Assistant, you will provide support to management teams in day-to-day tasks, ensuring smooth office operations. You will assist with administrative duties, scheduling, communication, and various organizational tasks. This role is ideal for someone who is highly organized, proactive, and can manage multiple tasks efficiently in a dynamic environment.

Job Responsibilities:

- Calendar Management: Schedule and manage appointments, meetings, and conferences for executives, ensuring effective time management.

- Communication Handling: Act as a point of contact between executives and internal/external parties, handling emails, calls, and correspondence.

- Create, edit, and proofread communication materials such as press releases, speeches, articles, and reports to ensure clarity, accuracy, and alignment with the company’s messaging.

- Travel Coordination: Arrange travel bookings, including flights, accommodations, and itineraries, while ensuring cost-effectiveness and efficiency.

- Meeting Preparation: Prepare meeting agendas, take minutes during meetings, and follow up on action points.

- Document Management: Organize, maintain, and update documents, files, and records.

- Event Coordination: Assist in organizing company events, workshops, and team meetings.

- Administrative Support: Handle office tasks such as managing supplies, processing invoices, and maintaining office equipment.

- Project Assistance: Provide support in managing projects, conducting research, and preparing presentations or reports as needed.

Qualification

Required Skills and Qualifications:

• Education: Diploma or equivalent; a diploma or degree in business administration or related field is a plus.
• Experience: 1-2 years of experience in an administrative or personal assistant role.
• Communication Skills: Strong verbal and written communication skills, with the ability to interact professionally.
• Organizational Skills: Excellent time management and organizational abilities, with a keen eye for detail.
• Tech Proficiency: Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Problem Solving: Ability to multitask and prioritize tasks in a fast-paced environment.
• Confidentiality: High level of discretion and ability to maintain confidentiality.
• Flexibility: Willingness to adapt and assist with both professional and personal tasks.

This is an excellent opportunity for a motivated individual who wants to build a career in administrative support, with the potential to grow within a dynamic organization.

What’s the job?

This position is accountable for soliciting, booking and servicing Wedding & Social segment booking business through both an established base of key accounts, key prospects as well as other new accounts.

To anticipate and exceed guests expectation and needs in planning and executing each event while ensuring the best return value for the hotel.

Additionally this position is active in the execution of the departmental marketing plan through the participation in both the planning and hosting the sales activities outlined below.

Responsibilities included:

1. Ensure all IHG Catering standards are adhered for all event activity
2. Solicit business through execution of actions outlined in the departmental marketing plan as well as solicitation practices.
3. Generate pipelines by Wedding InBox enquiries and through Wedding Showcases.
4. Source for venues to engage hotel as official caterer and actively promote these venues to our guest
5. Create packages to help promote awareness in order to gain more market share
6. Prompt response (within 24 hours) to all forms of inquiries in an effort to capture additional market share
7. Gathered all information pertaining to the event they are planning and to organize information for accurate handover to Service Manager once the account goes definite.
8. Negotiate prices, prepare accurate quotes and then confirm by written contracts.
9. Compulsory site inspection on venues for events including back & front of the venues.
10. Upon confirming of a booking, coordinate and follow up with Chef, Stewarding & Banquet and other department to ensure smooth delivery of hotel’s promised services.
11. Organize and disseminate information to all departments through e-mails, memos, banquet event orders in a professional and timely manner.
12. Responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue.
13. Liaise with Chef for developing and revising menus and overall costing.
14. Collect Deposit/s after signed contract. Adhere to schedule listed in contract.
15. Active enrolment of members to IHG Business Rewards by promoting the benefits.
16. Organizing Wedding Show with Director of Events
17. Active involvement and participate in Adhoc Catering Sales Initiative projects for Catering Sales Team.
18. Actively with the compilation of competitive intelligence information.
19. Initiate billing procedures, ensuring client credibility and that deposit and/or Pre-Authorization are being received with adequate information and within an acceptable time frame.
20. Submission of required reports by department in a timely manner.
21. Compliance to Hotel’s standards at all times.
22. Active participation in Departmental meetings, team building efforts and other like activities.
23. Mandatory attendance in appropriate Catering & Events training.
24. Maintain high quality of service standards required by the hotel and by the company.
25. All other reasonable requests that are made by Director of Events.

What we need from you

1. High School Diploma or Hospitality Management Degree
2. Minimum of 1 Year of experience in hotel catering & planning or related F&B industry.
3. Excellent Customer Skills, Interpersonal Skills, Results-Oriented & Highly Motivated
4. Independent and able to make good decision.
5. Proven ability to plan & execute events effectively with a strong attention to details.
6. Good understanding of all hotel departments particularly accounts, stewarding, banquet & kitchen.
7. Strong written and verbal communication skills.
8. Working knowledge of Microsoft Word, Excel, Meeting Matrix, opera PMS program and Delphi

What’s the job?

Develop new sales opportunities, build a robust sales platform and manage assigned account base in order to generate revenue and maximise performance both for the short and long term in line with sales target. Conducts active market research and intelligence for the hotel to provide feedback on competitors, market trends and identifying new business potentials. To maintain flexibility to perform other duties and projects as required and as directed by leadership team as deemed necessary to support Hotel’s overall business objectives.

Your day to day

• Research market place and pursue opportunities for potential new accounts
• Manage assigned account base to exceed targets for total revenue
• Develop and maintain contact with key decision makers, influencers, meeting planners, event organisers, associations and other producers closely aligned to each business unit
• Monitor and report on sales activity undertaken and measurement of results through maintaining of accurate records in the sales tools and action plans
• Act as a trusted business advisor by clients; ensure that commitments are met and value is delivered
• Planning and preparation for overseas sales visit, trade fairs, educational or familiarization groups to promote the hotel and develop potential business
• Minimum of XX sales-related activities (such as sales calls, site inspections and in-house entertainments) per week
• Work closely with Revenue Management to ensure that pricing and yield management principles are being communicated and implemented.
• Monitor competitor practices and accounts, monthly RGI scorecards and diagnostic tools in order to understand competitor trends
• Ensure that all stakeholders are made aware of systems, procedures, and information relating to the delivery of all revenue from sales market segments
• Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network
• Ensure active management of individual GAPs and personal development plan.
• Other duties as assigned by Director of Sales or the management

What we need from you

• Diploma/Degree in Business or Hospitality management or related disciplines
• Minimum 2 years’ experience in a sales capacity or equivalent work experience including development of account portfolio and business development.
• Strong presentation, commercial and communication skills
• Strong influencer and persuader
• A self-driven personality
• Resourceful and goal oriented
• Strategic and tactical thinker - ability to develop strategic sales plans, establish goals and objectives, set performance targets and deliver projects on time
• In-depth knowledge of sales principles and techniques
• Proactive approach to developing and maintaining strong relations with clients and stakeholders including customers’ senior management
• Comprehension of Hotel systems and revenue management principles
• Keeps abreast of changes and assesses trends in market conditions and consumer buying behaviour to create strategies that drive business opportunities
• Flexible work approach

What’s the job?

Prepare pastry, dessert and sweet related dishes in accordance with portion and quality standards specified in recipes of all day dining restaurant operation, banquet functions, Club Lounge and Lobby Lounge Afternoon Tea (inclusive of cake sales and guests’ special / VIP amenities, outside catering and Christmas festive takeaways) under the directive of Sous Chef / Pastry Chef / Executive Pastry Chef, through adherence to hotel policies and procedures.

Your day-to-day

• Adhere HACCP policies and procedures within the hotel
• Maintain cleanliness and hygiene of your work stations and maintenance of equipments
• Communicate with team member of hazardous situation and notify supervisors of potiential dangers
• Prepare production for daily usage
• Ensure the consistency in the preparation of all dessert items for Banquet / Buffet/ Club Lounge/ Afternoon Tea / Festive menus according to hotel recipes and standards
• Adhere hotel brand standards
• Establish and maintain effective employee working relationships
• Attend and participates in all kitchen briefings and meetings
• Attend and participate in training sessions as scheduled
• Communicate politely and display courtesy to guests and internal customers

What we need from you

• Diploma / Vocational certificate in Culinary Skills or related field
• Minimum 1 years’ related experience in full service restaurants/ local or international hotels in high volume kitchen
• Commitment to work rotating shifts, weekends and public holidays
• Great communication skills
• Oral and written fluency in English
• Valid Food Hygiene/ Food Handler certificate as required by local government
• Humble and willing to learn new things, able to accept feedback and criticism
• Able to multi-tasks and ability to handle stressful situations
• Proficient in Excel and Microsoft word (optional)
• Look smart – wear your uniform with pride

What’s the job?

Responsible for supporting the Sous Chef / Pastry Chef / Executive Pastry Chef in managing the daily productions, preparation and presentation of pastry, dessert and sweet related dishes for all day dining restaurant, banquet functions, Club Lounge, Lobby Lounge Afternoon Tea (inclusive of cake sales and guests’ special / VIP amenities, outside catering and Christmas festive takeaways), monitor and delegating job duties for junior colleagues. Control food costing while ensuring quality is maintained or improved.

Your day-to-day

• Administers and adhere HACCP policies and procedures within the hotel
• Supervises and maintain cleanliness and hygiene of your kitchen and all work stations
• Ensure the consistency in the preparation of all dessert items for Banquet / Buffet/ Club Lounge/ Afternoon Tea / Festive menus according to hotel recipes and standards
• Take responsibility for the receiving and safe storage of food ingredients, checking stock are correct and of good quality and resolve any discrepancies
• Educate and train junior colleagues in accordance with hotel brand standards to foster productivity
• Work with your superiors and plan appropriate manning level, ensuring effective utilization of manpower and labour cost
• Actively share with superiors the conduct and work performances of junior colleagues; ideas and opinions
• Ensure new colleagues/ trainees are properly trained, provide guidance and support when needed
• Liaise daily with outlet chefs to keep effective communications regarding guests’ feedbacks
• Able to provide professional, friendly and proactive guest service while supporting fellow colleagues

What we need from you

• Diploma / Vocational certificate in Culinary Skills or related field
• Minimum 3 years’ related experience as a chef including in 1 year in supervisory capacity in full service restaurants/ local or international hotels in high volume kitchen
• Oral and written fluency in English
• Aid in menu planning and costing, organising special events, develop new dishes with comprehensive product and equipment knowledge
• Commitment to work rotating shifts, weekends and public holidays
• Valid Food Hygiene/ Food Handler certificate as required by local government
• Outgoing and people oriented
• Motivator and confident in problem handling
• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company
• Proficient in Excel and Microsoft word
• Look smart – wear your uniform with pride

WHAT’S THE JOB?

Responsible for managing the daily productions, preparation and presentation of all barbeque and roasted items of Chinese restaurant operation. (inclusive of in room-dining and banquet functions), monitor and delegating job duties for junior colleagues. Control food costing while ensuring quality is maintained or improved

YOUR DAY-TO-DAY

• Administers and adhere HACCP policies and procedures within the hotel
• Supervises and maintain cleanliness and hygiene of your kitchen and all work stations
• Ensure the consistency in the preparation of all barbeque and roasted items for A La Carte/ Buffet/ Festive menus according to hotel recipes and standards
• Take responsibility for the receiving and safe storage of food ingredients, checking stock are correct and of good quality and resolve any discrepancies
• Educate and train junior colleagues in accordance with hotel brand standards to foster productivity
• Work with your superiors and plan appropriate manning level, ensuring effective utilization of manpower
• Actively share with superiors the conduct and work performances of junior colleagues; ideas and opinions
• Ensure new colleagues are properly trained, provide guidance and support when needed
• Liaise daily with colleagues to keep effective communications regarding guests’ feedbacks
• Able to provide professional, friendly and proactive guest service while supporting fellow colleagues

WHAT WE NEED FROM YOU

• Diploma / Vocational certificate in Culinary Skills or related field
• Minimum 3 years’ related experience as a chef including in 1 year in supervisory capacity in full service restaurants/ local or international hotels in high volume kitchen
• Skilled in roasting techniques for meat and poultry
• Oral and written fluency in English and Chinese, Cantonese (optional)
• Menu planning and costing, organising special events, develop new dishes with comprehensive product and equipment knowledge
• Commitment to work rotating shifts, weekends and public holidays
• Valid Food Hygiene/ Food Handler certificate as required by local government
• Outgoing and people oriented
• Motivator and confident in problem handling
• Great communication skills
• Proficient in Excel and Microsoft word (optional)
• Look smart – wear your uniform with pride