Total 20 job vacancies by Ikano-Retail

• Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
• Attend to all complaints and claims in a friendly and professional manner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
• Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
• Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
• Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
• Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
• Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
• Actively work together with other departments to continuously improve the shopping experience for customers.
• To optimise the relationship with the customers to strive for sales growth and sustained long-term profitability for the company.

• To support in recovery to fulfil and optimise the recovery operations. Strive towards making a positive experience for our customers, so they will return and shop with us again over time. Use the IKEA tools and expertise of my colleagues to support you in achieving this.
• Support the handling and administration of returned and transferred products with the objective being to minimise loss and maximise profit.
• Carry out some IT data entry works documenting the returned products into appropriate bins.
• Strive to minimise the financial loss and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
• Assist Exchange & Return in sourcing of replacement part or missing parts.
• To re-pack products meant for Back-To-Stock (BTS).
• To assemble products for store themes in the store.
• To handle quality claims of quality issues furniture.
• To scrap quality claim furniture following strictly the procedures.
• To print and stick As-Is price tags on the furniture for sale in As-Is shop.
• To contribute to vitality and take part in in-store activities that are set with my manager.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

You will ensure the timely posting of staffing schedules that deliver to the needs of the store while continuously seeking and coordinating business opportunities through optimised staff planning focused on our co-worker, customer and business. IKEA Sukhumvit will be part of the Emsphere retail development on Sukhumvit Road and is due to open in December 2023.

• Be aware of the people strategy and ensuring the regional and local principles/guidelines are reflected in our co-workers schedules by providing expertise, support and training of end-users in scheduling.
• Be responsible for the utilization of scheduling solutions, and ensuring they reflect optimized staff planning practices.
• Play a leading role in the store’s administrative elements associated with schedule creation and management.
• Contribute to the safeguarding of the store’s complete staff planning process from forecasting to execution of the schedule, by timely posting draft schedules, ensuring scheduled hours include planned absences, liaising on development of final schedules with department managers sustaining co-worker, customer and business needs.
• Support department managers on a frequent basis to develop, adapt and improve quality schedules that are within the forecasted hours, considering the most up-to-date co-worker availability and competence levels.
• Be responsible for incorporating any commercial influences that are to be considered into the staff planning process, while at the same time complying with all labour rules and internal requirements.
• Identify and escalate any impairment or areas of improvement of the staff planning process, such as but not limited to when the scheduled or actual hours exceed the agreed financial framework, to the Business Navigation & Operations Manager.
• Continuously monitor staff planning related KPIs and produce schedule-related reports.
• Work with the Business Navigation & Operations Manager to identify potential successors in the staff planning specialist function.

• Assist in the opening and closing of the check-out counters, which includes and but not limited to cash handling and deposit.
• Support customers with their enquiries and help resolve escalated issues with customers.
• Assist customers to scan products, operate scanning equipment and fix transaction technical issues.
• Handles cash transactions and receive and process all payments according to standard operating procedures.
• Completes, process and maintain applicable paperwork and records to maintain cash registry accuracy.
• Support the administration process in cash office in accordance to the standard operating procedures and compliance.
• Understand the department standard operation procedures and conforms to ensure compliance to department audits.
• Support the department in achieving its KPIs and main actions.
• Ensure that you contribute towards actions that will secure “First Time Right” for our customers.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

• You ensure that our customers are always in focus and strive to make them smile by supporting them with an attitude based on the IKEA values;
• You are a good ambassador for the IKEA store in all contact with our customers and gives them a good reason to return again and again;
• You see your area through the eyes of our customers and have a daily dialogue with them to get continuous feedback about their experiences and to learn more about their needs and wants;
• You are passionate about our products and actively learn about their content, origins, and other benefits and you are willing to share this knowledge with your customers and colleagues;
• You ensure that you work to optimize sales by knowing the top-selling products, support the range changes, prepare the readiness of your area, contributes to the department’s action plan as well with in-store activities, and you have an active interest in our local competition and provide relevant input to your manager regarding range and pricing;
• You comply with and follow internal rules, policies, and daily operational routines set by the management;
• You are responsible for the delivery of orders to customers;
• You ensure that all orders are delivered in an efficient and timely manner;
• You maintain inventory levels at warehouse level according to company standards (using inventory Management System/SMS or other approved processes);
• You ensure proper handling of goods on site using appropriate tools and software systems;
• You execute IKEA store operations and do your part to make sure that our operations are in line with the Functional Commercial Review standards.

• Support the store and Service Office (SO) team with analysis and intimate knowledge of people’s life at home and local market conditions to identify growth, positioning and segmentation strategies with a view to increase visitation and repeat visitation, penetrate more households and overall expand our PMA home furnishing market share.
• Based on the country and store commercial priorities, create the store’s annual marketing plan and strategy (including corporate and internal communication). Manage the store local marketing budget, secure alignment between internal and external communication activities, measure all marketing metrics on PMA/store level, identify cost efficiencies and follow up all marketing investments.
• Support Country Marketing team onground to recruit, activate and retain IKEA Family members through an intimate understanding of the store’s PMA and members (i.e. Brand Capital, membership profile, purchase behavior, relevant KPIs) and execute actions that increase penetration, member engagement and return on investment for the member programs.
• Lead the work to create, implement and evaluate all local marketing activities in store and (if relevant) in the adjacent shopping centre based on directions provided by Country Marketing. This includes regional/local competitions, kids’ activities and workshops in order to make the store a fun day out for the family as well as supporting the More Sustainable Life at Home improvement by driving integration of sustainability into the store commercial activities to inspire and enable our customers to live a more sustainable life.
• Execute store PR events, media launches and interviews and other media engagement to communicate our total offer - online and offline - in ways that secure IKEA Brand values, visual and copy identity and concept guidelines. Work closely with SO Marketing and Corporate Communication to align on external communication when required.
• Accountable for internal communication materials and channels, supporting and/or driving coworker engagement activities and securing a steady flow of information in channels – from digital signage and Yammer to notice boards and newsletter. Keeps co-workers well informed and connected to store priorities, KPIs and management.
• Working with HR and L&D to creatively communicate all benefits that make IKEA a Great Place to Work. Amplify externally as needed to support recruitment and build our employer brand. Support in the preparation of the sustainability L&D programme with local relevance and responsible for the execution with store HR.
• Deliver local communication support during operational or reputational crisis situations, working with matrix with SO Corporate Communication & Marketing and your management team to deliver aligned internal communication.

• Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
• Attend to all complaints and claims in a friendly and professional manner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
• Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
• Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
• Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
• Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
• Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
• Actively work together with other departments to continuously improve the shopping experience for customers.
• To optimise the relationship with the customers to strive for sales growth and sustained long-term profitability for the company.

• Handle all Exchange & Return and Refund transactions efficiently and accurately whilst providing the highest standards of Customer Service.
• Attend to all complaints and claims in a friendly and professional manner, creating a positive experience for our customers, to ensure customers leave with a positive impression of the IKEA store and that they want to return and shop with us.
• Ensure the Exchange & Return Desk is always equipped with necessary tools and documents, and ultimately always available to serve customers throughout the day.
• Follow Cash Handling Procedures to ensure accuracy whilst dealing with transactions.
• Utilize information from Exchange & Refund System to detect, act upon and/or escalate any product faults and sales-related issues; involve the management team if needed.
• Contribute to the Exchange and Return action plan and take ownership for allocated deliverables.
• Communicate to customers the generous IKEA Refund Policy and explain all related details in a clear and informative manner.
• Actively work together with other departments to continuously improve the shopping experience for customers.
• To optimise the relationship with the customers to strive for sales growth and sustained long-term profitability for the company.

You will optimise the IKEA shopping experience in your area of responsibility to secure satisfied customers and increase sales through your knowledge of the IKEA range, life at home, and the local market competition in all sales channels. You support in maximising the sales potential, turnover, volume and profit by securing the easy buying experience of the customer (“first time right”) and by highlighting opportunities for growth. IKEA Sukhumvit is a be part of the Emsphere retail development on Sukhumvit Road, recently opened in December 2023.

• Work together with the Market Hall Manager/Shopkeeper to secure commercial opportunities and priorities in a multichannel environment through sales steering of top articles, range presentation, execution of the service offer, local relevance and knowledge on competition to maximise growth.
• Work together with the Market Hall Manager/Shopkeeper to analyse and follow-up on both qualitative and quantitative performance. Together we identify gaps, and continuously focus on improving the mechanical sales system and easy buying & easy selling process in the store together with the team.
• Work together with the Market Hall Manager/Shopkeeper to secure an effective range management process together with the team by securing an efficient & consistent range change process, range efficiency with a high return per m2, solid forecasting & ordering process and consistent sales space management.
• Secure that your team understands their contribution towards improving the customer experience in the store (“first time right” mindset) and that they maintain a high level of service standard.
• Ensure the right number of co-workers are in the right place at the right time to run your store area successfully and ensure that the co-workers are ready and available to serve customers and help them buy.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

You will optimise the IKEA shopping experience in your area of responsibility to secure satisfied customers and increase sales through your knowledge of the IKEA range, life at home, and the local market competition in all sales channels. You support in maximising the sales potential, turnover, volume and profit by securing the easy buying experience of the customer (“first time right”) and by highlighting opportunities for growth.

• Actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.
• Support the customer in the end to end shopping experience and ensure that you apply your good home furnishing knowledge to provide relevant solutions.
• Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
• Ensure that you contribute towards actions that will secure “First Time Right” for our customers.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

You will be part of a full-service Planning Studio, helping customers to make their dream home come true while securing a convenient customer experience from end to end.  You have a strong customer focused mindset and are able to transform the customer needs, dreams & frustrations into relevant and smart home solutions.

• You share your knowledge and learning with other co-workers to create a constant learning environment and increase their product knowledge.
• You have a strong customer focused mindset and are able to transform the customer needs, dreams & frustrations into relevant and smart home solutions.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock).
• Together with your manager and the team you ensure that the planning studio is a highly efficient operation and that you serve all customers while minimising waiting times. You also maintain the planning studio in excellent shape, welcoming, clean and tidy.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

You will be part of a full-service planning studio, helping customers to make their dream home come true while securing a convenient customer experience from end to end.

• You have a strong customer focused mindset and are able to transform the customer needs, dreams & frustrations into relevant and smart home solutions.
• You convey passion about IKEA products and actively learn about their features and benefits, and you share this knowledge with customers and colleagues.
• You actively offer all the services available in the IKEA store to help customers make informed choices, which results in a better shopping experience for them.
• You ensure you maximise sales whilst maintaining profitability by knowing and actively steering towards the top selling and prioritised products (e.g. overstock).
• Together with your manager and the team you ensure that the planning studio is a highly efficient operation and that you serve all customers while minimising waiting times. You also maintain the planning studio in excellent shape, welcoming, clean and tidy.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

1. Supporting warehouse & logistics partner by providing necessary documents and certificates (from iFood or Projectplace) needed for them to apply for the necessary permit and approval.
2. Be familiar with local legislation regarding import of IKEA Food products.
3. Work closely with Warehouse & Logistics partner as well as our Kitchen Production Manager and Commercial Food Manager on updating legislation regarding import of IKEA Food product.  
4. Update IFSAG (PID group) on any new or changes to import legislation for food products.
5. Always look at my store through the eyes of our customers and walk the store regularly. A daily dialogue with our customers to get continuous feedback about their experiences and to learn more about their needs and wants. Take action based on their input.
6. Lead by example and support and coach colleagues on the job they can meet the needs of our customers and grow professionally.

You will optimise the IKEA shopping experience in your area of responsibility to secure satisfied customers and increase sales through your knowledge of the IKEA range, life at home, and the local market competition in all sales channels. You support in maximising the sales potential, turnover, volume and profit by securing the easy buying experience of the customer (“first time right”) and by highlighting opportunities for growth.

• Actively approach customers who you see require additional help. You identify their needs by asking the right questions and advise them on the best solutions for their homes in order to exceed their expectations.
• Understand how to use the different IKEA sales and communication channels and know-how for the different customers you meet.
• Keep your area of responsibility clean, tidy, priced and fully stocked, and ensure that the IKEA basic merchandising standards are in place at all times to give customers a positive shopping experience.
• Support a customer-friendly and efficient execution of the payments, exchange & returns and click and collect process.
• Support the customer in the end to end shopping experience and ensure that you apply your good home furnishing knowledge to provide relevant solutions.
• Optimise the IKEA shopping experience to secure satisfied customers and increase sales.
• Ensure that you contribute towards actions that will secure “First Time Right” for our customers.
• Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

To support in recovery to fulfill and optimise the recovery operations. Strive towards making a positive experience for our customers, so they will return and shop with us again over time. Use the IKEA tools and expertise of my colleagues to support you in achieving this.

• Support the handling and administration of returned and transferred products with the objective being to minimise loss and maximise profit.
• Carry out some IT data entry works documenting the returned products into appropriate bins.
• Strive to minimise the financial loss of damaged in the store and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
• Assist Exchange & Return in sourcing of replacement part or missing parts.
• To re-pack products meant for Back-To-Stock (BTS).
• To assemble products for store themes in the store.
• To handle quality claims of quality issues furniture.
• To scrap quality claim furniture following strictly the procedures.
• To print and stick As-Is price tags on the furniture for sale in As-Is shop.
• To contribute to vitality and take part in in-store activities that are set with my manager.