Total 12 job vacancies by GTE Financial

Come join our GTE Financial team!

We are looking for a customer-focused individual to join our team.  The Member Relationship Officer will ensure members’ needs are achieved by conducting a thorough financial assessment and recommending the most appropriate products and services fulfilling the member’s immediate and future financial goals. They will assist in generating leads, building new and maintaining existing member relationships while providing a great member experience.

What does GTE look for in a Member Relationship Officer?

Business Development/Sales:

• Effective negotiation, sales, and relationship-building skills are a must.
• Proven success prospecting, building a pipeline, and closing on sales opportunities.
• Identify, recommend, and sell appropriate GTE Financial products and services to create fully engaged financial relationships.
• Originate new members through various sources to ensure continued growth for the credit union.
• Work within a teamwork environment to develop a retention strategy for new and existing members.
• Generate referrals for credit union services:
  • Investment
  • Insurance
  • Business Services
  • Mortgages

Experience:

• Effective negotiation, sales, and relationship-building skills are a must.
• Proven success prospecting, building a pipeline, and moving sales opportunities.
• Professional demeanor with co-workers to build a proactive team environment.

Operational:

• Salesfloor management, by greeting members, directing them to the appropriate areas and ensuring that the member’s needs are met.
• Gather information, analyze facts and educate members on appropriate products/services to provide one-point resolution.
• Demonstrate sound judgment when deciding on loan applications by reviewing and underwriting in a clear and detailed authorization.
• Adhere to audit/compliance procedures of the Community Financial Center, while maintaining the highest level of service to our members.
• Identify risk for credit union losses through observations of transactions involving potentially fraudulent activity.
• Work in union with the respective Community Development Officers to develop and strengthen relationships within the community and with the community partners (Select Employee Groups).
• Conduct member financial transactions; including  Originate, process, and closing any consumer loan products. 
• Mortgages: identifying the right product for the member needs; initializing the process; gathering information for the processors and underwriters; establishing follow-up with internal partners and member(s); providing a good member experience throughout the process.
• Observe Credit Union guidelines, policies, and procedures to adhere to compliance regulations, and security standards.
• Ensure the completion of regulatory compliance and training specific to sales and service responsibilities for staff.
• Exhibit a desire for continuous education to ensure personal growth and achievement to better serve our members.
• Participate in meetings, conference calls, and events as assigned
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
• Qualify for NMLS registration according to the Safe Act.

Position Details:

• Location:          Community Financial Center
• Hours:              Monday – Friday (9:00 am to 6:00 pm)

Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Required Qualifications: 

• High school diploma or equivalent from an accredited institution.  Some college preferred.
• 1-2 years of previous experience in the financial industry or related field or a combination of education and experience.
• Bilingual preferred (English/Spanish).

Come and join our award-winning team.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the employer.

Come join our GTE Financial team!

We are looking for a leader to ensure an exceptional member and employee experience.  The Assistant Manager is responsible for running the day-to-day operational excellence of the branch, people managing (3 FTE on average), and is always expected to be present at the Community Financial Center for consistent support and guidance. The “Go to person” for the Community Financial Center.

The Assistant Manager will ensure members’ needs are satisfied by conducting a thorough financial assessment and recommending the most appropriate products and services, fulfilling the member’s immediate and future financial goals. They will assist in generating leads from the Community Financial Center and building new and maintaining existing member relationships while providing a great member experience.  The Assistant CFC Manager will also generate leads for their internal partners, Mortgage, Business Services, Investments, and Insurance Services. 

The “Assistant Community Financial Center Manager” is the gatherer, in the branch cross-selling walk-in traffic, managing the day-to-day employee activities, and making sure operational excellence is achieved.

What does GTE look for in an Assistant Center Manager?

Leadership:

• Coach and empower the sales team to achieve the highest performance and meet objectives set forth by leadership.
• Coach, train, and manage assigned staff, ensuring adherence to Credit Union and departmental standards. Prepare timely evaluations that accurately measure employee performance and provide direction for future growth and development. Practice Integrity coaching principles.
• Demonstrates and supports key behavior models to drive community financial center success.
• Work in conjunction with the CFC Manager on succession planning to support future advancement and promotions.
• Assists in the recruitment and retention of maintaining a qualified team of sales and service professional employees.
• Monitor and address performance issues on a timely basis.
• Provide leadership support to the center and address employee concerns reasonably and fairly, consistent with the values expected by the credit union.
• Demonstrates and supports key behavior models to drive community financial center success.
• Lead team to support giving back to the local community by helping to create a stronger and healthier place to live and work.
• Strong leadership, business acumen, and strategic agility to be able to plan, lead, and drive change in the organization while meeting or exceeding business objectives.
• Review and analyze sales activity and forecast data to support strategic initiatives to achieve goals and objectives.
• Strong partnership with the Branch Manager ensuring that they are debriefed frequently (daily touch base/morning huddle) on the overall activities and sales & service progress of the branch.

Experience:

• Leads employees to consistently deliver a value-added (The Member Advantage) experience resulting in high member engagement.
• Maintain high member readiness standards as a member of the leadership team; deliver a clean, neat, and accommodating environment
• Effectively use lobby leadership to manage member traffic by integrating the use of virtual channels such as Interactive Teller Machines (ITMs), tablets, smartphones, and ATMs.
• Ensure employees provide quality member service by identifying and recommending GTE Financial products and services that meet member expectations and financial objectives.

Operational:

• Work closely with the Operation Support Managers on adhering to GTE’s Branding “Brandtastic” standards.
• Work in conjunction with the Operations Support Team to focus on quality control and process improvements.
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
• Bilingual preferred (English/Spanish).
• Qualify for NMLS registration according to Safe Act.

Required Qualifications:

• Associate degree preferred or a combination of education and experience.
• Min. 3 - 5 years experience in a financial institution or related field with at least 1 year of supervisory experience.
• Knowledge of lending practices regarding the interpretation of credit bureau reports, underwriting criteria, and basic lending philosophy.
• Qualify for or hold Level II lending authority as prescribed by GTE Financial Consumer Lending.

Position Details:

• Location:                      Community Financial Center
• Department Hours:      Monday– Friday (8:00 am to 6:00 pm) // Saturday (9:00 am to 1:00 pm)
• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Come join our GTE Financial team!

We are looking for an individual who is a problem solver that is customer-focused for a Member Experience Advocate I.  The Member Care Team is an empowered group of employees actively engaged in their growth and development, their department, their organization, and their community. The team takes ownership and accountability for creating an environment that drives innovation to deliver a remarkable member experience. Each employee is an owner of this experience and is committed to its success.

What does GTE look for in a Member Experience Advocate?

Experience:

• Manages inbound calls and/or virtual teller sessions.
• Resolves fundamental member inquiries about checking and savings accounts, transaction research, and balance inquiries. 
• Gather information, analyze facts, and educate members on appropriate products/services to provide a one-point resolution.
• Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.
• Ability to effectively present information in one-on-one and small group situations to members and other employees of the organization.
• Demonstrate proficiency and be knowledgeable about technology with the ability to quickly learn and access products through virtual banking.

Operational:

• Adheres and remains updated on all Member Care and credit union procedures and policies.
• Ability to learn additional tasks through training and/or knowledgebase to advance to Member Experience Advocate II.
• Commit to achieving individual, team, and organizational goals.
• Communicate with the leadership team on a consistent basis.
• Engages in the team, organizational, and community initiatives.
• Responsible for completing all required training in a timely manner.
• Maintains current knowledge of all applicable compliance rules and regulations through assigned training.
• Working knowledge of Word, Excel, and Explorer; 10 key skills.
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, and Right to Financial Privacy Act, and the Bank Bribery Act.
• Bilingual preferred (English/Spanish).

Required Qualifications:

• High school diploma or equivalent from an accredited institution.  Some college preferred.
• Minimum 1-3 years experience or combination of education and experience. Previous customer service, banking, and/or call center experience required.

Position Details:

• Location:                       Downtown Tampa – GTE Headquarters
• Department Hours:        Sunday – Saturday (7:00 am to 8:00 pm)

Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Required for Remote Work:

• A quiet workplace so you can focus on delivering excellent service to our members.
• Must live in a location that can leverage an existing high-speed internet service.
• Minimum upload speed 10 MB/s, preferred upload speed 25 MB/s.
• Minimum download speed 50 MB/s, preferred 100 MB/s.
• Candidates must provide and meet all technical requirements prior to the first day of training.
• Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.

****Department Hours and location: Please place the correct hours and department in the above Department hours/location and delete the remainder.

Arizona- All positions (onsite and remote)

Monday through Friday

• 9 am to 6 pm (when the time changes in November until the time changes in March)
• 8 am to 5 pm (when the time changes in March until the time changes in November)

HQ and North Lakeland-

Onscreen- (onsite)

• Monday through Saturday (Saturdays are scheduled at HQ)
  • 9 am to 6 pm- Monday through Friday
  • 9 am to 1 pm- Saturday

Call Center-

• Onsite - Monday through Friday 9 am – 6 pm
• Onsite – Saturday 9 am to 6 pm (all onsite Advocates work from our HQ site)
• Remote – 7 am to 6 pm or 9 am to 8 pm (shifts can start anywhere within this timeframe. 

Come and join our award-winning team.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Come join our GTE Financial team!

We are looking for a customer-focused individual to join our team.  The Member Relationship Officer will ensure members’ needs are achieved by conducting a thorough financial assessment and recommending the most appropriate products and services fulfilling the member’s immediate and future financial goals. They will assist in generating leads, building new and maintaining existing member relationships while providing a great member experience.

What does GTE look for in a Member Relationship Officer?

Business Development/Sales:

• Effective negotiation, sales, and relationship-building skills are a must.
• Proven success prospecting, building a pipeline, and closing on sales opportunities.
• Identify, recommend, and sell appropriate GTE Financial products and services to create fully engaged financial relationships.
• Originate new members through various sources to ensure continued growth for the credit union.
• Work within a teamwork environment to develop a retention strategy for new and existing members.
• Generate referrals for credit union services:
  • Investment
  • Insurance
  • Business Services
  • Mortgages

Experience:

• Effective negotiation, sales, and relationship-building skills are a must.
• Proven success prospecting, building a pipeline, and moving sales opportunities.
• Professional demeanor with co-workers to build a proactive team environment.

Operational:

• Salesfloor management, by greeting members, directing them to the appropriate areas and ensuring that the member’s needs are met.
• Gather information, analyze facts and educate members on appropriate products/services to provide one-point resolution.
• Demonstrate sound judgment when deciding on loan applications by reviewing and underwriting in a clear and detailed authorization.
• Adhere to audit/compliance procedures of the Community Financial Center, while maintaining the highest level of service to our members.
• Identify risk for credit union losses through observations of transactions involving potentially fraudulent activity.
• Work in union with the respective Community Development Officers to develop and strengthen relationships within the community and with the community partners (Select Employee Groups).
• Conduct member financial transactions; including  Originate, process, and closing any consumer loan products. 
• Mortgages: identifying the right product for the member needs; initializing the process; gathering information for the processors and underwriters; establishing follow-up with internal partners and member(s); providing a good member experience throughout the process.
• Observe Credit Union guidelines, policies, and procedures to adhere to compliance regulations, and security standards.
• Ensure the completion of regulatory compliance and training specific to sales and service responsibilities for staff.
• Exhibit a desire for continuous education to ensure personal growth and achievement to better serve our members.
• Participate in meetings, conference calls, and events as assigned
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
• Qualify for NMLS registration according to the Safe Act.

Position Details:

• Location:          Community Financial Center
• Hours:              Monday – Friday (9:00 am to 6:00 pm)

Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Required Qualifications: 

• High school diploma or equivalent from an accredited institution.  Some college preferred.
• 1-2 years of previous experience in the financial industry or related field or a combination of education and experience.
• Bilingual preferred (English/Spanish).

Come and join our award-winning team.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the employer.

Come join our GTE Financial team!

We are looking for a customer-focused individual to join our team.  The Member Relationship Officer will ensure members’ needs are achieved by conducting a thorough financial assessment and recommending the most appropriate products and services fulfilling the member’s immediate and future financial goals. They will assist in generating leads, building new and maintaining existing member relationships while providing a great member experience.

What does GTE look for in a Member Relationship Officer?

Business Development/Sales:

• Effective negotiation, sales, and relationship-building skills are a must.
• Proven success prospecting, building a pipeline, and closing on sales opportunities.
• Identify, recommend, and sell appropriate GTE Financial products and services to create fully engaged financial relationships.
• Originate new members through various sources to ensure continued growth for the credit union.
• Work within a teamwork environment to develop a retention strategy for new and existing members.
• Generate referrals for credit union services:
  • Investment
  • Insurance
  • Business Services
  • Mortgages

Experience:

• Effective negotiation, sales, and relationship-building skills are a must.
• Proven success prospecting, building a pipeline, and moving sales opportunities.
• Professional demeanor with co-workers to build a proactive team environment.

Operational:

• Salesfloor management, by greeting members, directing them to the appropriate areas and ensuring that the member’s needs are met.
• Gather information, analyze facts and educate members on appropriate products/services to provide one-point resolution.
• Demonstrate sound judgment when deciding on loan applications by reviewing and underwriting in a clear and detailed authorization.
• Adhere to audit/compliance procedures of the Community Financial Center, while maintaining the highest level of service to our members.
• Identify risk for credit union losses through observations of transactions involving potentially fraudulent activity.
• Work in union with the respective Community Development Officers to develop and strengthen relationships within the community and with the community partners (Select Employee Groups).
• Conduct member financial transactions; including  Originate, process, and closing any consumer loan products. 
• Mortgages: identifying the right product for the member needs; initializing the process; gathering information for the processors and underwriters; establishing follow-up with internal partners and member(s); providing a good member experience throughout the process.
• Observe Credit Union guidelines, policies, and procedures to adhere to compliance regulations, and security standards.
• Ensure the completion of regulatory compliance and training specific to sales and service responsibilities for staff.
• Exhibit a desire for continuous education to ensure personal growth and achievement to better serve our members.
• Participate in meetings, conference calls, and events as assigned
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
• Qualify for NMLS registration according to the Safe Act.

Position Details:

• Location:          Community Financial Center
• Hours:              Monday – Friday (9:00 am to 6:00 pm)

Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Required Qualifications: 

• High school diploma or equivalent from an accredited institution.  Some college preferred.
• 1-2 years of previous experience in the financial industry or related field or a combination of education and experience.
• Bilingual preferred (English/Spanish).

Come and join our award-winning team.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the employer.

Looking for an opportunity to join GTE Financial in an Insurance Specialist role?

The Insurance Specialist operates in a customer service & support role for GTE Financial working in a call center environment. The Insurance Specialist (IS) position is an integral link in the business relationship that is created by our insurance department between our clients and the insurance companies and/or vendors we represent. This position meets the insurance needs of our clients by educating, quoting, selling, and servicing policies within insurance state law guidelines.

What does GTE Financial look for in an Insurance Specialist?

• Provide superior service to our members and internal customers by promptly responding to their inquiries and recommending the appropriate insurance products and services to address their individual needs. 
• Communicates with clients, insurance companies, and other financial institutions.
• Handles member inquiries, cancellations, reinstatements, and member billing questions.
• Maintain individual client files and process routine correspondence between our agency and the member or company, including preparing policy documents. 
• Building relationships with existing clients, servicing their accounts, asking for referrals, and cross-selling to fulfill all their insurance needs.
• Comfortable with working with over 50 different insurance companies, their guidelines, websites, procedures, and processes.
• Participates and contributes to a positive teamwork environment which encourages team commitment to corporate, division, and departmental goals.
• Provides training to Credit Union staff as needed regarding products and referrals.
• Ensures the confidentiality of all information and transactions regarding GTE
  Financial Insurance, the Credit Union, its members, and its employees are held to the highest level of business ethics.

Successful candidates should possess:

• Strong negotiation skills.
• World-class people skills.
• Ability to work independently, as well as with a team.

Operations:

• Must be knowledgeable and confident to answer questions relating to rating, billing, policy, and coverage.
• Maintain and update our CRM, AMS, and other management software.
• Support sales agents with renewal reviews, underwriting requests, and anything else needed to solidify the sale.
• Must demonstrate functional knowledge of The Bank Secrecy Act in addition to other Federal laws, including but not limited to: The U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and The Bank Bribery Act.
• Perform additional functions at the direction of Agency Management. 
• Bilingual preferred (English/Spanish).

Required Qualifications:

• High school graduate or equivalent.
• Two years’ P&C experience.
• FL 20-44 or 2-20 license.
• Banking Experience a plus.

Position Details:

• Location:                       Downtown Tampa – GTE Financial Headquarters
• Department Hours:       Monday– Friday (8:00 am to 5:00 pm)
• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

Work arrangements (in-office, hybrid, or remote) may be changed at any time by management with appropriate notice, if possible.

Required for Remote Work:

• A quiet workplace so you can focus on delivering excellent service to our members.
• Must live in a location that can leverage an existing high-speed internet service.
• Minimum upload speed 5 MB/s, preferred upload speed 25 MB/s.
• Minimum download speed 25 MB/s, preferred download speed 50 MB/s.
• Candidates must provide and meet all technical requirements before the first day of training.
• Hybrids - Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.

Come and join our award-winning team.

GTE Financial is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Come join our GTE Financial team!

(Bilingual - English-Spanish)

We seek an organized, professional, strategic individual to join as a Business Lending Processor/Closer.  The Business Lending Processor/Closer will be responsible for managing the process of business loans while providing exceptional service to all applicants and our business partners.  Business Lending Processor/Closers analyze loan information to determine if the decision is within the lending guidelines and review loan documentation for accuracy/completeness. They educate and inform necessary parties of counter-offers, loan stipulations, and reasons for the denial. 

 What does GTE look for in a Business Lending Processor/Closer?

Processor/Closer:

• Processor/closer shall assist closers and underwriters in gathering documents and coordinating and closing with all third-party vendors (e.g., appraisal, environmental reports, title company, etc.).
• Processor/closer shall handle ordering due diligence for approved loans.
• Ensuring loans are imaged after closing.
• Process rate reductions, re-price changes, extensions, and modifications for commercial real estate loans.
• Process release of mortgages, assignment of rents and leases, UCCs, and vehicle liens for paid commercial loans.
• Audit booked loans in OSI to ensure that billing is correct.
• Manage ongoing loan monitoring and tracking of UCC filings, insurance, mortgage recordings, title liens, possessory collateral, and financial information for each active loan, per loan and policy guidelines.
• Assisted with auditing depository account documents, as received, for new account openings, and supported Member Care and Community Financial Centers on business services and products.

Skills:

• Promote and professionally represent the credit union philosophy within the organization and in the local communities.

• Good interpersonal and presentation skills to effectively communicate with management, co-workers, and business partners.
• Solid written and verbal communication skills.

Operations:

• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
• Bilingual (English/Spanish) is preferred.
• Qualify for NMLS registration according to the Safe Act.

Required Qualifications:

• High school diploma or equivalent. Some college preferred.
• Minimum 1-3 years experience or a combination of education and experience
• Familiarity with banking and credit union regulations is strongly desired.

Position Details:

• Location:                      Downtown Tampa – GTE Headquarters
• Department Hours:      Monday– Friday (8:00 am to 6:00 pm) // Saturday (9:00 am to 1:00 pm)
• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

Work arrangements (in-office, hybrid, or remote) may be changed at any time by management with appropriate notice if possible.

 Required for Hybrid and Remote Work:

• A quiet workplace so you can focus on delivering excellent service to our members.
• Must live in a location that can leverage an existing high-speed internet service.
• Minimum upload speed 5 MB/s, preferred upload speed 25 MB/s.
• Minimum download speed 25 MB/s, preferred download speed 50 MB/s.
• Candidates must provide and meet all technical requirements before the first day of training.
• Hybrids - Candidates must live within driving distance of the office location and be able to commute to and from the office location as needed regularly.

GTE was named one of Tampa’s Top Workplaces!

Come and join our award-winning team.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Come join our GTE Financial team!

We are looking for proactive, detailed-oriented, analytical individual to join as Member Resolution Representative (Hybrid). Member Resolution Representative is responsible in providing evaluation of delinquency/loss of loans and credit cards to determine/implement appropriate action needed to rectify the loans.  The Member Resolution Representative is responsible for the collection of delinquent accounts through all recovery channels. Collection methods include voluntary payment through transferring and posting payments based on department guidelines.

What does GTE look for in a Member Resolution Representative?

Collections:

• Collect on multiple products simultaneously to control delinquency and loan loss on assigned portfolio.
• Make outbound and take inbound calls based on department needs.
• Perform skip trace techniques.
• Transfer and post payments based on department guidelines. Make decision to utilize right of offset when necessary. Balance cash drawer on a regular (daily) basis.
• Have a general knowledge of the Credit Union policies and state/federal regulations regarding all products.
• Apply the concepts/philosophy of The Member Advantage (AID INC) during member interactions, and utilize strong communication and negotiation skills, with the ability to communicate a sense of urgency to resolve delinquency.
• Ability to work independently, and as a team member, while using discretion in making decisions and sound judgment in solving problems.
• Ability to change within working responsibilities, be it internal, market or regulatory driven.
• Effective negotiation skills.

Customer Support:

• Consistently communicates in a positive and professional manner under all circumstances. Treats others with courtesy and respect. Demonstrates effective listening and negotiation skills. Consistently seeks positive and mutually beneficial solutions.
• Maintain effective communication with all Credit Union employees (internal customers) to ensure coordination and exchange of information for accomplishing Credit Union goals.
• Always provides prompt, courteous, and exceptional member service.
• Ready to support members and team by being timely, prepared, and ready to assist members by delivering a great experience with a positive attitude.

Operations:

• Demonstrates accuracy and thoroughness and looks for ways to improve and promote quality.
• Working knowledge of Microsoft Office Suite products.
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
• Bilingual preferred (English/Spanish).

Required Qualifications:

• High school diploma or equivalent
• Minimum 1 - 3 years’ experience in collections, preferably with a financial institution or combination of education/experience.

Position Details:

• Location:                       Downtown Tampa – GTE Headquarters
• Department Hours:        Monday– Friday (8:00 am to 6:00 pm) // Saturday (9:00 am to 1:00 pm)
• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

Required for Remote/Hybrid Work:

• A quiet workplace so you can focus on delivering excellent service to our members.
• Must live in a location that can leverage an existing high-speed internet service.
• Minimum upload speed 5 MB/s, preferred upload speed 25 MB/s.
• Minimum download speed 25 MB/s, preferred download speed 50 MB/s.
• Candidates must provide and meet all technical requirements prior to the first day of training.
• Candidates must live within driving distance of the office location and be able to regularly commute to and from the office location as needed.

Come and join our award- winning team.

GTE Financial is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Come join our GTE Financial team!

We are looking for an organized, professional, strategic individual to join as a BSA AML Analyst I. The BSA AML Analyst I is responsible for analysis, investigation, reporting and resolution of various types of activity including, but not limited to: money laundering, structuring, fraud/forgery, identity theft, loan fraud, check fraud, plastic card fraud and other types of suspicious activity.  The BSA/AML Analyst I is expected to make informed decisions within his or her scope of authority that reflect mature judgment and practical reasoning with emphasis placed on regulatory compliance, risk mitigation and fraud / loss prevention. The BSA/AML Analyst I is expected to possess thorough and practical knowledge of the Bank Secrecy Act, the FACT Act, the USA Patriot Act, Federal Regulation CC, Federal Regulation E and applicable VISA/MasterCard Rules. The BSA/AML Analyst I is expected to take appropriate actions to file required reports within specified time frames, mitigate risk, minimize loss and protect the interests of the credit union and its members.

What does GTE look for in a BSA AML Analyst I?

BSA AML and OFAC DUTIES:

• Analyzes account activity for the purposes of identifying and reporting Suspicious Activity. Alerts may come from a variety of sources including (but not limited to) AML software, credit union employees, law enforcement, and third-party service providers.
• Creates and files Suspicious Activity Reports (SARs), as necessary. Performs analysis on all accounts reviewed, including those cases which do not result in a SAR filing, and documents findings.
• Monitors and reviews account activity for the purposes of identifying and reporting cash transactions that exceed $10,000 within a single business day and/or that would otherwise require a Currency Transaction Report (CTR).  Creates and files CTRs, as necessary. Monitors account activity to determine when/if a CTR filing exemption would be warranted.  At least once bi-annually reviews and evaluates exempted accounts to determine whether the exemption remains warranted.
• Reviews and responds to requests from government and law enforcement agencies as permissible under USA Patriot Act, Section 314a; ensures that responses are completed and delivered within prescribed deadlines.
• Reviews and responds to requests from participating financial institution or other eligible agencies as permissible under USA Patriot Act, Section 314b.
• Responds to law enforcement requests for SAR documentation, as permissible.
• Responds to third party and regulator requests for information related to audits or independent testing.
• Ensures applicable member and other name records are screened against government (OFAC) watch lists periodically and as required by law. Acts to resolve potential and confirmed true matches when and if these should occur.
• Performs review and risk rating of member accounts bi-annually; factors such as occupation, geographic location, and account type are considered.
• Participates at least once annually in a BSA/AML and OFAC training/educational opportunity for both personal and professional development with emphasis placed on new and emerging trends and changes in statutory and/or regulatory requirements.
• Monthly, collects and maintains a listing of monetary instruments purchased with cash in amounts between $3,000 & $10,000.
• Performs review of member accounts and relationships for potentially reportable suspicious activity following receipt of a Grand Jury subpoena; notice of subpoena is provided by the Legal/Compliance team. When applicable, cases are created, and decisions are documented in AML software.
• Performs daily audit on a sampling of new accounts (may also include loan applications and changes made to existing accounts) for Customer Identification Program / Know Your Customer (CIP/KYC) compliance. Audit also includes review of customer due diligence and enhanced due diligence responses. Sample accounts include consumer, business and organizational accounts.
• Periodically reviews and makes updates to BSA/AML and OFAC Risk Assessment.

• Independently performs in-depth analysis and investigation of member account activity, automated reports and or third-party software for the purposes of detecting and reporting suspicious activity.
• Provide guidance on BSA/AML, OFAC and related matters to both internal and external customers.

• Supports all investigations by adding thorough and detailed case notes. Notes must reflect a professional tone and must be factual statements.
• Supports efforts to detect, prevent and/or minimize fraud losses by collecting and retaining data / analytics related to any / all investigations performed. 

• Periodically (and at least once annually) conducts a review of BSA/AML and OFAC procedures; recommends and/or makes changes to procedures and presents to management for review and approval.
• Periodically (and at least once annually) conducts a review of BSA Policy #10000 – Bank Secrecy Act and recommends changes and/or updates to management.

Skills:

• Consistently demonstrates excellent and professional communication, interpersonal and organizational skills.  Consistently communicates effectively with business partners, staff and members. Consistently demonstrates a commitment to supporting a team environment that is effective, efficient, positive and professional.
• Maintains ongoing communication with supervisor/manager informing him/her of all pertinent problems, irregularities, developments and / or other important information that may have an impact upon the supervisor/manager’s area of responsibility.
• Ensures and maintains the highest level of confidentiality in all matters related to his or her job function(s).

Operational:

• Ensures compliance with and the ability to effectively apply knowledge of the Bank Secrecy Act, USA Patriot Act, FACT Act, and all other applicable federal, state or local laws and regulatory requirements. Thoroughly understands credit union and departmental policies and procedures.
• Prepares monthly GL reconciliations, as applicable
• Performs all other related duties as directed or assigned. Assists in special projects as requested.
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.
• Bilingual preferred (English/Spanish).

Required Qualifications:

• 2 years BSA/AML experience (specific to suspicious activity reporting) required.
• 2 years fraud prevention experience required.
• BSA/AML and fraud experience may have been earned simultaneously.
• Undergraduate Degree from an accredited college or university or a High School Diploma (or equivalent) with 4 years of applicable work experience in BSA/AML or Fraud Prevention
• Project management experience desired

Position Details:

• Location:                       Downtown Tampa – GTE Headquarters
• Department Hours:        Monday– Friday (8:00 am to 6:00 pm) // Saturday (9:00 am to 1:00 pm)
• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
• Work arrangement (in-office, hybrid, or remote) may be changed at any time by management with appropriate notice if possible.

GTE was named as one of Tampa’s Top Workplaces!

Come and join our award- winning team.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Come join our GTE Financial team!

We are looking for a customer-focused individual to join our team.  The Member Relationship Officer will ensure members’ needs are achieved by conducting a thorough financial assessment and recommending the most appropriate products and services fulfilling the member’s immediate and future financial goals. They will assist in generating leads, building new and maintaining existing member relationships while providing a great member experience.

What does GTE look for in a Member Relationship Officer?

Business Development/Sales:

• Effective negotiation, sales, and relationship-building skills are a must.
• Proven success prospecting, building a pipeline, and closing on sales opportunities.
• Identify, recommend, and sell appropriate GTE Financial products and services to create fully engaged financial relationships.
• Originate new members through various sources to ensure continued growth for the credit union.
• Work within a teamwork environment to develop a retention strategy for new and existing members.
• Generate referrals for credit union services:
  • Investment
  • Insurance
  • Business Services
  • Mortgages

Experience:

• Effective negotiation, sales, and relationship-building skills are a must.
• Proven success prospecting, building a pipeline, and moving sales opportunities.
• Professional demeanor with co-workers to build a proactive team environment.

Operational:

• Salesfloor management, by greeting members, directing them to the appropriate areas and ensuring that the member’s needs are met.
• Gather information, analyze facts and educate members on appropriate products/services to provide one-point resolution.
• Demonstrate sound judgment when deciding on loan applications by reviewing and underwriting in a clear and detailed authorization.
• Adhere to audit/compliance procedures of the Community Financial Center, while maintaining the highest level of service to our members.
• Identify risk for credit union losses through observations of transactions involving potentially fraudulent activity.
• Work in union with the respective Community Development Officers to develop and strengthen relationships within the community and with the community partners (Select Employee Groups).
• Conduct member financial transactions; including  Originate, process, and closing any consumer loan products. 
• Mortgages: identifying the right product for the member needs; initializing the process; gathering information for the processors and underwriters; establishing follow-up with internal partners and member(s); providing a good member experience throughout the process.
• Observe Credit Union guidelines, policies, and procedures to adhere to compliance regulations, and security standards.
• Ensure the completion of regulatory compliance and training specific to sales and service responsibilities for staff.
• Exhibit a desire for continuous education to ensure personal growth and achievement to better serve our members.
• Participate in meetings, conference calls, and events as assigned
• Must demonstrate functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
• Qualify for NMLS registration according to the Safe Act.

Position Details:

• Location:          Community Financial Center
• Hours:              Monday – Friday (9:00 am to 6:00 pm)

Full-time hours are required, with additional hours as necessary to accomplish objectives, goals, and projects.

Required Qualifications: 

• High school diploma or equivalent from an accredited institution.  Some college preferred.
• 1-2 years of previous experience in the financial industry or related field or a combination of education and experience.
• Bilingual preferred (English/Spanish).

Come and join our award-winning team.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the employer.

Join our GTE Financial team!

We are looking for an organized, professional, analytical individual to join as a Staff Accountant/Loan Servicing.  The Staff Accountant performs complex reconciliations of balance sheet accounts and Fannie Mae forms each month and prepares various reports for both internal and external use.  The Staff Accountant is also responsible for completing a wide variety of accounting tasks and reports, ranging from routine to variability, on an as-needed basis.  The Staff Accountant must be able to work independently to gather information, solve complex problems, and create meaningful reports for use by executive management.

What does GTE look for in a Mortgage Servicing Staff Accountant?

• Design and perform general ledger account reconciliations.

• Design and perform Fannie Mae reconciliations.

• Design, gather information for, and prepare ad hoc reports on an as-needed basis.

• Seeks ways to improve existing processes to enhance the value and efficiency of accounting functions and reports.

• Works closely with GTE Accounting Department on final reconciliation reporting and corrections for discrepancies

• Works closely with auditors and examiners during audits, preparing schedules and researching questions.

Mortgage Loan Servicing and Investor Reporting:

• Responsible for review of all servicing-related General Ledgers, working alongside Mortgage Servicers to monitor the daily and monthly activities, including reporting, remittances, disbursements of escrow payments, and reconciliation resolution.

• Prepare monthly recap and performance reporting to assist in identifying trends.

• Working collaboratively with Loan Servicers and other departments as needed to ensure processes align with investor guidelines, activities are reported accurately, and continually identifying opportunities for process improvement and efficiencies.

• Strong knowledge of mortgage accounting, investor reporting, and/or cash management procedures in the mortgage lending and servicing field.

• Knowledge of Ginnie Mae, Fannie Mae, or Freddie Mac servicing guidelines.

• Work closely with all operational groups to communicate, research, and resolve data transmission issues.

• Perform other duties as needed/assigned.

Lending Operational:

• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to the U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.

Experience:

• Excellent interpersonal and presentation skills to effectively communicate with the Leadership Team, management, staff, and outside contacts.

• Work is varied and requires the interpretation of technical guidelines, policies, and procedures.

• Analytic ability is needed to gather and interpret data.

• Strong knowledge of general accounting concepts.

• Ability to present a professional image when dealing with members, co-workers, management, and outside contacts.

• Proficient math skills.

• Excellent analytical and project management skills.

• Adaptable to change within working responsibilities, be it internal, market, or regulatory-driven.

Required Qualifications:

• Undergraduate degree.

• 2+ years of experience in mortgage loan accounting, investor accounting, or investor reporting functions strongly preferred  

• Min 3 years of experience or a combination of education and experience

• Knowledge of Monarch

• Proficient in the use of Microsoft Office Applications

Position Details: Hybrid

• Location:                       Downtown Tampa – GTE Headquarters

• Department Hours:        Monday– Friday (8:00 am to 6:00 pm) // Saturday (9:00 am to 1:00 pm)

• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.

Management may change work arrangements (in-office, hybrid, or remote) at any time with appropriate notice if possible.

GTE was named one of Tampa’s Top Workplaces!

Come and join our award-winning team.

GTE Financial is an Equal Opportunity Employer.

Note: The above statements describe the general nature and level of the work being performed and are not an exhaustive list of all responsibilities of an employee in this job. GTE Reserves the right to revise or change job duties at any time as directed by management. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

Come join our GTE Financial team! 

If you are an exceptional listener and a genuine relationship builder. You take pleasure in interacting with people and assisting them, while building lasting relationships and love helping individuals home ownership dreams come true! 

Mortgage Loan Executive will be managing the day-to-day sales and support with applications coming from our community financial centers, web, external referral sources and in-bound phone inquiries. The Loan Executive will ensure that member loan requests meet member needs, review credit, review automated underwriting decisions, make, and follow up on initial document request from the borrowers and prepare loans for underwriting review.

What does GTE look for in a Loan Executive?

Business Development/ Sales:

• Meeting with and counseling members on new mortgage loan options as determined by the current product guidelines.
• Engage with Community Financial Center teammates to develop quality referral strategies through product training and sales technique.
• Engagement with community organizations to develop a circle of influence for referrals. Including but not limited to participation in realtor events and activities, lead groups and local chamber membership.
• Proactively solicits new residential mortgage business and represent GTE in the market.
• Develop and maintain referral contacts and professional relationships with realtors, builders, etc.
• Engaged in campus activities and community involvement

Customer Internal and External Experience:

• Effective negotiation, sales and relationship building skills is a must.
• Proven success prospecting, building a pipeline and moving sales opportunities.
• Professional demeanor with co-workers to build a proactive team environment.
• Strategic in maintaining defined service level expectations.
• Provide exceptional member experience and provide needs-based selling.
• Desire to provide exceptional member experience and provide needs-based selling.
• Good interpersonal skills to work effectively with management and staff.

Operational:

• Analyze all loan file documentation to begin prequalification process, moving into full loan application entered Loan Operating System (LOS).
• Working knowledge secondary market, FHA, VA and CU Portfolio loans and the documentation that goes with those loan products.
• Working knowledge of GTE’s full suite of lending products but also any other product offered to our members (i.e.: Checking, Commercial, Investments & Insurance Services).
• Strategic in maintaining defined service level expectations.
• Communicate lending decisions with regards to denials or counter-offers upfront.
• Retain and enhance mortgage acumen and maintain knowledge of mortgage products/services offered by the credit union. 
• Reinforce the selling points of our loan types, rates, payments, and terms of mortgage products.
• Qualify for NMLS registration according to the Safe Act.
• Ensure compliance with all Federal regulations and disclose correct information to members as required by law.
• All work responsibilities are subject to performance goals and/or targets established as part of the annual performance planning process or as the result of organizational goal/production planning. 
• Engage in weekly or bi-weekly team meetings, conference calls, and events as assigned.
• Must demonstrate a functional knowledge of the necessary federal laws and regulation.
• Ability to handle multiple job responsibilities and tasks to accomplish goals and objectives
• Implement actions plans to focus on areas of opportunity with all lending products.
• Must demonstrate a functional knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to: U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act
• Bilingual preferred (English/Spanish).

Required Qualifications: 

• High school diploma or equivalent.  Some college preferred
• Min 1 -3 years’ experience or combination of education and experience.
• Knowledge of secondary market is preferred.

Position Details:

• Location:                 Downtown Tampa – GTE Headquarters
• Department Hours:  Monday– Friday (8:00 am to 6:00 pm) // Saturday (9:00 am to 1:00 pm)
• Full-time hours required, with additional hours as necessary to accomplish objectives, goals, and projects.
• Work arrangement (in-office, hybrid, or remote) may be changed at any time by management with appropriate notice if possible.

GTE was named as one of Tampa’s Top Workplaces!

GTE Financial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

The safety of our employees and members is our utmost priority. GTE Financial has implemented a policy requiring Covid-19 vaccination as a condition of employment. GTE is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact TalentAdmin@gtefinancial.org