Total 4 job vacancies by Dupont Specialty Materials Singapore Pte. Ltd.

INTRODUCTION

This is an exciting and challenging opportunity within our Electronics and Industrial Finishing (EIF) business for an Applications Technology Leader Leader, to be located at our Innovation Lab in Singapore.

The EIF Business develops novel Connector, IC Substrate/Lead Frame, Passives, and Plastic metallization solutions serving automotive, telecom, data center, consumer, and other electronics end markets.

As a Leader, you will focus on the development and commercialization of novel metallization chemistries and processes. You must demonstrate excellent technical and application expertise related to metallization processes. You are an experienced leader with strong technical, communication, project, and team management skills. You may also serve as site leader, responsible for the seamless operation of our labs.

ROLES & RESPONSIBILITIES:

You will be responsible for leading a group of talented Scientists and Engineers focused on the development and successful implementation of our advanced metallization solutions. You will have close collaboration with Commercial, Marketing, EHS and project management functions to successfully deliver market-leading technology solutions. You are expected to have strong customer engagement and product promotion to secure successful product installations and confirm critical to market technical requirements.

A candidate for this role must have the potential to:

• Lead and motivate a team of scientists and engineers, establish a culture of safety, trust and accountability while meeting the speed to market demands
• Set the highest safety standards for all operations
• Research and develop new products, processes and evaluate new opportunities
• Lead a project team through product ideation to successful commercialization
• Gather insight from customers and end users on emerging industry technology trends to validate product development priorities
• Recognize emerging trends by close collaboration with customers to validate new market opportunities and define critical deliverables for new products
• Assess new applications for our existing product portfolio
• Provide technical support to existing and future customers by assisting with processing and product selection
• Represent the business at technical trade shows and conferences and effectively promote new products, DuPont capability, and identify emerging technology synergies
• Be motivated to learn new technology and communicate their understanding effectively to the organization and their team
• Actively manage multiple value chain customer engagements, while working alongside technical, marketing, and commercial partners
• Support product development and customer troubleshooting as part of maintaining portfolio health
• Analyze competitor & market landscape and incorporate information to maintain expert understanding of a technology/market area
• Promote a strong safety culture required for a safe working environment

ROLE REQUIREMENTS:

• Five (5) years working experience in the field of electronic materials
• MS or PhD in chemistry, electrochemistry, chemical engineering, materials science, or related field
• Master’s degree with relevant industry experience would be considered
• Strong background in problem solving, using multiple analytical procedures to identify and characterize product development barriers
• Previous people leadership experience is highly desirable
• Effective verbal and written communication to team members and management on all aspects of program activity. Demonstrated ability to make clear, persuasive, concise, and well-organized oral presentations
• Highly motivated and self-directed individual with excellent interpersonal skills and the ability to interact with employees at all levels in the organization
• Knowledge of metallization, electronic component manufacture, or experience in the design, fabrication, specification, or reliability of electronic components is preferred
• Experience with product commercialization framework (PCF) or other product development stage gate processes is highly desirable
• Travel Expectations: up to 30% travel to customer facilities and international locations.

INTRODUCTION
This is a Research & Development (R&D) Application Engineer/ Chemist position within the Electronic and Industrial Finishing (EIF) Group. This role is located in our Innovation Lab, Kallang Singapore.

Your role will be highly involve in development and improvement of metallization products for telecom, data center, consumer, and other electronics end markets. You will work in partnership with our global team of scientists and engineers to develop and commercialize industry-leading metallization products that deliver enhanced performance for the diverse electronics markets we serve. You will focus on the development and improvement of chemistries and processes within the metallization research platform.

YOUR KEY RESPONSIBILITIES:

• Evaluate and refine new metallization products via routine testing and analysis
• Compliance with environmental health and safety best practices
• Produce and provide samples of existing and early-stage products to customers for evaluation, feedback, and iteration
• Provide on-site technical assistance to customers during early installations of new products
• Conduct experiments and evaluations independently and as part of a team while exhibiting a strong commitment to safety at all levels
• Participate in team approach to product development by sharing knowledge, ideas, and creativity
• Evaluate and communicate customer’s critical requirements for successful product implementation
• Collaborate with R&D and other functions to successfully meet commercialization requirements

EDUCATION, EXPERIENCE & QUALIFICATIONS:

• Experience with applied electrochemistry and electroplating techniques, inorganic chemistry, corrosion science, surface science and/or metallization techniques is required
• A Bachelor’s or Master’s degree in Chemistry or a relevant applied science is required
• Experience with a wide range of analytical techniques including SEM/EDS, XRF, XRD, wet chemical techniques, or surface analysis methods
• Background in formulating new products, track record of innovation, and excellent practical laboratory skills is preferred
• Good problem-solving skills and ability to quickly become competent in an unfamiliar area of work
• Effective verbal and written communication on all aspects of program activity, including demonstrated ability to make clear, persuasive, concise, and well-organized oral presentations
• Excellent time management skills and strong bias for action
• Must be able to work well in teams and to work independently with limited supervision
• Strong commitment to core safety values and best practices for safety including review of risk assessments, job safety analyses, standard operating procedures and MSDS
• Position may require some travel to international locations and customer facilities
• Travel Expectations: may require up to 20% travel to customer facilities and international locations.

Position Summary:

The Customer Service Leader for Electronics & Industrial (E&I) will lead a team of Customer Service Representatives (CSRs). This role is pivotal in driving business growth, enhancing customer experience, improving productivity, and fostering team development. Responsibilities include managing day-to-day operations, implementing customer service strategies, and leading transformative initiatives towards a technology-driven, customer-focused service approach. This position reports to the Asia Pacific Customer Service Leader and is a member of the Asia Pacific Customer Service Leadership Team.

Position Responsibilities:

• As part of the Asia Pacific regional customer service leadership team, set regional priorities and objectives in alignment with Global Customer Service, Business, and corporate goals. Plan and facilitate meetings and key spearhead initiatives.
• Set and achieve team objectives in line with regional priorities and be accountable for team results.
• Plan and manage day-to-day operations and key order-to-cash processes.
• Serve as an escalation point for customer service, customers, business, and adjacent functions concerns and issues.
• Coach and develop CSRs, enhancing their skills and capabilities.
• Advance business and product knowledge within the team.
• Develop succession and career progression plans in line with individual development plans.
• Plan and manage key processes including hiring, recruiting, rewards and recognition, performance partnership, budget control, governance, and approvals.
• Balance workload distribution among CSRs based on expertise, customer needs, and employee wellbeing.
• Build and manage efficient schedules and backup processes to meet commitments and ensure business continuity. Ensure adequate training for backups.
• Establish, monitor, and analyze key performance indicators, identifying and addressing gaps. Sponsor improvement projects and mentor improvement teams.
• Collaborate with regional and global workstreams to facilitate the use of the latest technologies, tools, systems, and processes for capability enhancement and process improvement.
• Collaborate with regional and global training teams to facilitate training and assess its impact on productivity and contribution.
• Ensure seamless coordination with adjacent functions for a superior customer experience.
• Collaborate with local businesses to understand issues and initiatives and incorporate insights into team decisions, policies, and practices.
• Participate in commercial and customer activities (e.g. customer visits, meetings, leadership engagements, etc.) to gain customer and market insights (service agreements, strategies, policies, practices, etc.)
• Design and manage processes and tools for consistent and efficient decision-making (e.g., supply constraints, product substitutions, customer expediting, etc.). Engage global and regional resources as needed.
• Ensure SOX compliance and adherence to internal controls in team activities and documentation. Execute Controls, Compliance, and Risk (CC&R) sign-offs.
• Coordinate with Audit on CC&R Reports, conducting checks and reviews as needed.

Organizational Relationships:

• Reports to the Asia Pacific Customer Service Regional Leader.
• Part of the Asia Pacific Leadership Team.
• Regular interaction with Supply Chain, Order Fulfillment, Customers and Commercial Teams.
• Collaborates with Customer Service Leaders across the region and globally.

Competencies and Skill Requirements:

• Proven ability to drive results through accountability, teamwork, and collaboration.
• Strong data analysis skills for informed decision-making.
• Effective engagement and negotiation skills with diverse business and customer groups.
• Commitment to building customer-centric relationships and solutions.
• Flexibility and resilience in achieving goals.
• Leadership in team building, coaching, and development.
• Quick adaptation to new technologies and processes.
• Resilience in managing ambiguity and innovative problem-solving.
• Strong change management leadership.
• Proficiency in Microsoft Office and related software.
• Excellent organizational and time management skills.
• Can thrive in a dynamic fast-paced environment.
• Preferred international business experience.
• Willingness to travel internationally.

Education and Work Experience Requirements:

• Bachelor's Degree required.
• Green or Black Belt Certification or equivalent preferred.
• At least 5 years’ experience in a Customer Service or related role
• Additional experience in supply chain or logistics

Why DuPont?

At DuPont, our purpose is to empower the world with essential innovations to thrive. We work on things that matter!

Get to know our Purpose and make it yours by bringing innovations to market and give back to communities in which we work and live. Get to Experience a collaborative environment where teamwork is celebrated with flexibility and inclusivity. Have the Opportunity to build a rewarding and fulfilling career.

About the Role

You will be responsible for the the Regional Integrated Operations Supply Chain functions and subsequent performance of the Asia Pacific Supply Chain team in support of the Business. You will need to drive growth and footprint strategy in the Asia Pacific CMPT Operations, Revenue & Earnings performance, Integrated Operations KPI tracking & improvement, Automation Strategy & Execution.

You will be accountable for planning and scheduling of raw materials, intermediates and finished goods for the global business. Be a major facilitator of the Integrated Business Process meetings and maintains close communications with several different teams within the business.

You will be trusted for the Operational Excellence in response time and service to external and internal customers, growth and continuous improvement including communication with Sales, Customer Service, and Product teams. Assist sites with efficient collaboration and mutual support with leveraged groups including EHS, Quality, Logistics and Procurement.

You will also be responsible for Core Values performance including Safety, Environmental, Health, recordable and reportable injuries, incidents and deviations for the Asia Pacific CMPT facilities.

KEY RESPONSIBILITIES

• Define strategic directions and design of the Asia Pacific region CMPT end-to-end supply chain to achieve the customer service level objectives of the business.
• Accountable for receiving the unconstrained demand plan, translating it into a supply plan and identifying constraints and communicating the plan to the manufacturing organization for execution.
• Accountable for raw materials ordering as well as managing risk associated with raw materials suppliers.
• Responsible for mitigating risk of inventory obsolescence by evaluating aging and blocked inventory and performing a root cause analysis in cases of expired inventory to prevent similar issues from happening in future.
• Responsible for consistently monitoring performance metrics and identifying opportunities to deliver an improved competitive advantage.
• Provide oversight to the Master Planners, Master Schedulers, Asset Schedulers, Material Planners at the Asia Pacific Region plants and Site Leaders of the Asia Pacific Region CMPT business.
• Assessing material information flows across the supply chain at tactical and/or strategic levels.
• Facilitating black belts projects to make the end-to-end supply chain processes more efficient.
• Managing the rules for abnormal demand, supply issues, and customers' requirements outside the capability of the supply chain to deliver.
• Providing inputs in the demand planning process and representing the Asia Pacific Region manufacturing facilities in that supply constraints.
• Accountable to the overall Core Value performance of the end-to-end supply chain organization within the Asia Pacific regional footprint.

EDUCATION, EXPERIENCE, QUALIFICATION

• Minimum of 12 years of relevant experience
• At least 6 years in an operational leadership role and ideally 6 years of supply chain experience
• Certified and active Six Sigma practitioner
• University degree in Engineering or a related discipline
• APICS CPIM Certified
• Large Project/Program Leadership
• Customer Focus/Market Responsive Awareness
• Driving results through personal accountability, especially through the use of teamwork, partnerships and collaborations
• Sensitivity to and the ability to work and lead effectively in an international and culturally diverse environment. Astute in the ability to lead virtual teams
• Proven track record in effective implementation of strategic plans