Total 9 job vacancies by CXG

CXG là một công ty cung cấp trải nghiệm khách hàng toàn cầu cho các thương hiệu cao cấp và xa xỉ. Chúng tôi giúp các thương hiệu đạt được mức tăng trưởng lợi nhuận bằng cách biến những khoảnh khắc giao dịch thành mối quan hệ và trải nghiệm cảm xúc.

Với mạng lưới hơn 170 chuyên gia về trải nghiệm khách hàng trên 70 quốc gia, chúng tôi giúp các thương hiệu đánh giá những trải nghiệm mà họ cung cấp và hợp tác với họ để phát triển các chương trình hỗ trợ trải nghiệm và văn hóa kinh doanh mạnh mẽ.

Description

Nâng cao trải nghiệm của bạn: Bắt đầu hành trình thú vị với tư cách là Trải nghiệm của khách hàng. Người đánh giá (CXE) với CXG! Bước vào thế giới trải nghiệm khách hàng và tạo ra tác động đến dịch vụ khách hàng. Khám phá những hiểu biết sâu sắc, cung cấp phản hồi có giá trị và định hình bối cảnh bán lẻ cùng chúng tôi.

Chúng tôi đang tìm kiếm những Người đam mê và sưu tập đồng hồ để tham gia vào các dự án của chúng tôi tại Thành phố Hồ Chí Minh, Việt Nam.

Bạn sẽ sử dụng con mắt tinh tường của mình để đánh giá hành trình trải nghiệm khách hàng và chia sẻ ý kiến ​​của mình một cách ẩn danh bằng cách điền vào các bảng khảo sát trực tuyến của chúng tôi. Tận hưởng các dự án thú vị, lịch trình linh hoạt, mức phí cạnh tranh và cơ hội nâng cao hoạt động kinh doanh trong nhiều ngành khác nhau.

Hãy tham gia cùng chúng tôi và trở thành một phần thiết yếu trong việc cải thiện trải nghiệm khách hàng với cộng đồng CXG!

• Hiểu biết sâu sắc về ngành Đồng hồ.
• Đam mê Đồng hồ và cải thiện dịch vụ khách hàng cũng như môi trường bán lẻ.
• Thích giao lưu với mọi người.
• Có con mắt tinh tường để quan sát và ghi nhận một cách kín đáo các khía cạnh khác nhau trong trải nghiệm mua sắm của bạn.
• Sẵn sàng thích nghi với nhiều loại nhiệm vụ và ngành khác nhau.
• Khả năng cung cấp phản hồi khách quan, trung thực mà không có thành kiến ​​cá nhân và nhanh chóng điền vào các bảng khảo sát trực tuyến.
• Bạn sẽ ở tại Thành phố Hồ Chí Minh, Việt Nam và có thể đi đến Trung tâm thành phố.

• Đây là vị trí làm việc tự do, theo dự án
• Giờ làm việc linh hoạt
• Bạn sẽ được khen thưởng và sẽ có một khoản tiền thưởng một lần nếu bạn hoàn thành nhiệm vụ đầu tiên với chúng tôi.

We are growing! We are currently looking to hire an experienced Operations Lead for our office in Japa

Who we are:

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

This is both an exciting and a key role in this key Luxury market.

You will be working on the Japanese market leading the Operations & Community team.

In this role, you are responsible for the complete, successful, timely, and cost-effective execution of the local fieldwork for all practices of CXG. Our first clients are our evaluators; their onboarding, and engagement are a core focus of your role, as it supports qualitative operations.

We consider our Operations Lead as a bridge between multiple teams in the market and globally.

The role is split into three core functions:

• People: Managing and developing the local team (8-10 people across Operations and Quality functions) in your designated Markets, resources allocation and deployment, business planning, business model, etc.
• Partnership: Evaluator Community Journey as a whole, supporting our transformation from a technical standpoint, but also piloting new segments. You will be the key partner of Executives and departments locally and worldwide, on the Operations topics.
• Impact: Strategic development through pilots, engagement strategies, compensation strategies, etc.
• Simplicity: Share your experience, business acumen and technical knowledge to benefit regional or global programs, innovations and more.
• Quality: Control, reporting and improvement of survey quality, on the whole chain of value (from survey, screening, validation and translation)

KEY RESPONSIBILITIES

1- People

• As a manager of a hybrid team, you will be training, managing, coaching and leading your direct reports (full time employees, freelancers, locally or remotely) to grow them sustainably.
• Engage internal and external resources, in line with the Market’s policies and forecasts.
• You will be responsible for the employee/Hub journey: recruitment, onboarding, management.

2- Partnership

• Proactively and consistently engage the Evaluators over the course of the year, maintaining positive relationships via an array of online and offline actions.
• Ensure the Evaluator database is verified, qualitative and sufficient to operate successful missions, respecting our rotations guidelines and quality engagements.

3- Impact

• In charge of the Market Operations budget, margin and profitability of the Operations.
• Communicate proactively with the Customer Success teams and leaders in program planning, tracking, and calibration.
• Support local, regional, or global Strategic development: pilots, market research, etc.

4- Simplicity

• Accompany and lead the global / local upgrade of our operating system in 2025.
• Proactively share initiatives to simplify our day to day, with a short-, mid- or long-term effect. 
• Report on your core market metrics on a frequent basis, to measure and improve your market metrics.

5- Quality

• Monitor the whole chain of value of questionnaires: set checks and balances on your internal process to control survey quality, quality of operations, efficiency within your team, etc.
• Strictly own the Objectivity metrics, to ensure that our insights quality remains true to reality.
• Track Evaluator grading and set corrective or rewarding measures to foster high quality of insights.
• Ensure the quality of the field surveys: timely collection and submission, including follow-ups. 

What you will bring along:

You bring to this position Engagement, Leadership and Collaboration that you support by:

• Positive and outgoing personality, leading by example,
• Excellent communication skills as you will be a pilar between the Market and Global teams.
• Organization skills, time management and juggling multiple priorities,
• Business planning experience 
• Being resourceful, proactive, and having a problem-solving mindset
• Degree in Administration, Business, Management, or related field
• At least 5 years of proven Management / Operations / Client Service Management experience.
• Microsoft Office skills required; other software knowledge is appreciated!
• Native Japanese
• Excellent command in English as it is a must in our organization. 

KEY COMPETENCES

• Initiative spirit
• Interpersonal skills,
• Customer-service orientation
• Rigorous organization and ability to multitask.
• Time management: ability to work under pressure and to manage stress and multiple priorities.
• Team leader, inspiring people to give their best output, leading by example.
• Integrity: compliance and ethics at the core of your values
• Reliability: dependable leader, balancing short term goals with long term investments.

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

To know more about us, please visit our website: https://www.cxg.com

We are growing! We are currently looking to hire an Operations Coordinator - Luxury to join our team in Japan!

Who we are:

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones.

Reports to: Operations & Community Manager

What you will be doing:

• Handle the process of Evaluators acquisition for the forecasted missions in operating areas
• Ensure proper scheduling and execution of the fieldwork projects as per company standards
• Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality)
• Conduct surveys screening and validation
• Set appropriate pay rate to evaluations while making sure operation margin target is reached
• Contribute to the Evaluators Database optimization and make sure data are updated
• Maintain healthy relationship with Evaluators.
• Make sure the finance team has all their payment details of evaluators to receive their payments on time.

• Diploma in Administration, Business, Management, or relevant field.
• At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
• Native Japanese, excellent communication skills in English as you will be the contact person for the Evaluators.
• Social media/Tech savvy (personal or professional)
• Microsoft Office skills required; other software knowledge is appreciated!
• Interest/ experience in social media outreach and community management
• Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well.
• Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues.
• Passionate, positive, and outgoing personality. Ability to work as part of a team.
• Ability to work under pressure and to manage stress.
• Customer-service orientation

We are looking for Freelance Merchandising Auditors based in 12 cities in Indonesia who are keen on evaluating store & device conditions for a world-renowned tech company. See below the cities in which we are looking for auditors. If you know someone in the city who may be suited for this opportunity, please keep in touch and there will be a referral fee for every successful candidate.

As a merchandising auditor, you will visit retail stores of the tech brand and assess the store conditions (store overall cleanliness and device functionality). There will be a detailed online questionnaire to fill in while conducting the store visit, and you will need to take a lot of photos around the store. The audit usually takes around 45-60 minutes per store.

Available locations in Indonesia:

1. Buton / Bau-Bau
2. Tegal
3. Sumedang
4. Madiun
5. Rantau Parapat / Labuhanbatu
6. Garut
7. Gorontalo
8. Lampung
9. Makassar
10. Bengkulu
11. Samarinda
12. Tarakan

• Organized, prompt, and meticulous
• Tech-savvy
• Own a smartphone which can take good quality photos
• Good knowledge & experience with iOS devices is a plus point
• English comprehension is a plus point

• This is a freelance, project-based position. The project is recurring 3-4 times a year.
• Flexible working hours

We are looking for Freelance Merchandising Auditors based in 11 cities in Indonesia who are keen on evaluating store & device conditions for a world-renowned tech company. See below the cities in which we are looking for auditors. If you know someone in the city who may be suited for this opportunity, please keep in touch and there will be a referral fee for every successful candidate.

As a merchandising auditor, you will visit retail stores of the tech brand and assess the store conditions (store overall cleanliness and device functionality). There will be a detailed online questionnaire to fill in while conducting the store visit, and you will need to take a lot of photos around the store. The audit usually takes around 45-60 minutes per store.

Available locations in Indonesia:

1. Buton / Bau-Bau
2. Tegal
3. Sumedang
4. Madiun
5. Rantau Parapat / Labuhanbatu
6. Garut
7. Gorontalo
8. Dumai
9. Makassar
10. Bengkulu
11. Bontang

• Organized, prompt, and meticulous
• Tech-savvy
• Own a smartphone which can take good quality photos
• Good knowledge & experience with iOS devices is a plus point
• English comprehension is a plus point

• This is a freelance, project-based position. The project is recurring 3-4 times a year.
• Flexible working hours

We are growing! We are currently looking to hire an experienced Customer Success Manager for our office in Tokyo where you will be based.

Who we are

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve:

• Partnering with luxury and premium brands to help them transform and drive business impact through customer experience.
• Maintaining and nurturing your client portfolio by offering white glove service and added value.
• Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients.
• Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables.
• Project Management- proposal, execution and delivery of projects.
• Delivering insightful and engaging face-to-face presentations to C-level executives.

What you will bring along

This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experience in a client-facing role. You should also have the below:

• Bachelor’s/ Master’s Degree in Administration, Business, Management or related field.
• Previous work experience preferably in retail and / or in a client-facing role (B2B).
• Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing).
• Fluent in Japanese & English (verbal and written).
• Analytical aptitude- ability to examine data to make meaningful inferences and analysis.
• Leadership skills (externally – ability to lead a meeting and internally – ability to take lead on a project).
• Consulting skills- ability to challenge a client brief and to ask meaningful questions.
• Excellent interpersonal skills.
• Time management- ability to manage time and resources effectively in a deadline-driven environment.

If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps.

To know more about us, please visit our website: https://www.cxg.com

日本で一緒に働いてくれるオペレーションコーディネーターを募集しています！

私たちについて：

当社は2006年に創業し、物語は2人の起業家から始まりました。今日、私たちは誇りを持ってグローバルなビジネスとなっています。上海からパリまで、12のオフィスを持ち、85カ国で4大陸にわたって事業を展開しています。世界中から集まった160人以上のプロフェッショナルが一堂に会し、200以上の高級ブランドの顧客にサービスを提供しています。

 私たちCXGは進化し、向上し、経験を変革することが大好きです。世界でも有名なプレミアムおよび高級ブランドの顧客体験を向上させる戦略的なソリューションを提供しています。

 この役職では、コミュニティ＆オペレーションマネージャーの監督下で、自身のエリアのプロジェクトを成功裏に、かつ効率的に実行することが求められます。さらに、評価者データベースを拡充し、アクティブな評価者を維持することも重要です。

仕事内容：

・評価者との円滑なコミュニケーションを図り、案件をスムーズに案内する。

・評価者のプロファイルを把握し、調査にあった評価者のリクルート、案内、トレーニング等の基本業務。

・締め切りに間に合うようプロジェクトをコーディネート、スケジュール調整をする。

・評価票（評価者が結果を記入する質問票）の提出を評価者に促し、内容のクオリティを保つ。

・必要に応じて国内外のカスタマーサクセスマネージャーと積極的にコミュニケーションを取り、プロジェクトの内容把握・問題報告などへの対応をする。

・評価者への謝礼・交通費の設定のための予算作成し、オペレーションのマージン目標に達する。

・メインワークに加え、評価者データベースを拡充するため、ソーシャルメディアの利用とコンテンツ作成などの業務にも携わる。

・その他オフィスワーク業務

◎研修は基本的に全てリモートで行いますが、必要であれば社員交流や研修で出張の可能性もあり。

必要なスキル：

・少なくとも1-2年の事務経験（オペレーションワークやカスタマーサービス業の経験があれば尚良し）

・ネイティブ日本語と、中級の英語力（社内での英会話、メールの読み書き、迅速なチャットでのコミュニケーションができる方）

・Microsoft Officeのスキルが必要であり、他のソフトウェアの知識もあれば歓迎。

・複数のプロジェクトの細かい内容を把握しマネジメント・スケジューリングできる力。

・マルチタスク力

・柔軟かつ自発的で、問題解決力を持っていること。詳細と時間厳守の問題に対処できる能力。

・情熱的で前向きで外向的な性格。チームの一員として働く能力。

・プレッシャーの下で働き、ストレスを管理できる能力。

・カスタマーサービス志向。

・ソーシャルメディアの展開やコミュニティマネジメントに興味があること。またそれを学ぶ向上心がある方。

歓迎するスキル：

・ソーシャルメディアやテクノロジーに精通している方（個人的または職業的な経験）。

・ソーシャルメディアの展開やコミュニティマネジメントの経験がすでにある方。

＜年間休日120日以上＞

■完全週休2日制（土・日）

■祝日

■有給休暇　※消化率は高めです

■産前・産後・育児休暇　

■慶弔休暇

■バースデー休暇　※平日のみ

■クリスマス休暇　※平日の場合のみ

 ■昇給年1回

■賞与年1回　※業績や個人査定により変動あり

■交通費（上限月2万円）

■社会保険完備（雇用・労災・健康・厚生年金）

■時間外手当（全額支給）※繰り越し調整あり

■私服可（オフィスカジュアル、ネイル可）

■社内禁煙

■歓送迎会、忘年会あり

日本で一緒に働いてくれるオペレーションコーディネーターを募集しています！

私たちについて：

当社は2006年に創業し、物語は2人の起業家から始まりました。今日、私たちは誇りを持ってグローバルなビジネスとなっています。上海からパリまで、12のオフィスを持ち、85カ国で4大陸にわたって事業を展開しています。世界中から集まった160人以上のプロフェッショナルが一堂に会し、200以上の高級ブランドの顧客にサービスを提供しています。

私たちCXGは進化し、向上し、経験を変革することが大好きです。世界でも有名なプレミアムおよび高級ブランドの顧客体験を向上させる戦略的なソリューションを提供しています。

この役職では、コミュニティ＆オペレーションマネージャーの監督下で、自身のエリアのプロジェクトを成功裏に、かつ効率的に実行することが求められます。さらに、評価者データベースを拡充し、アクティブな評価者を維持することも重要です。

仕事内容：

・評価者との円滑なコミュニケーションを図り、案件をスムーズに案内する。

・評価者のプロファイルを把握し、調査にあった評価者のリクルート、案内、トレーニング等の基本業務。

・締め切りに間に合うようプロジェクトをコーディネート、スケジュール調整をする。

・評価票（評価者が結果を記入する質問票）の提出を評価者に促し、内容のクオリティを保つ。

・必要に応じて国内外のカスタマーサクセスマネージャーと積極的にコミュニケーションを取り、プロジェクトの内容把握・問題報告などへの対応をする。

・評価者への謝礼・交通費の設定のための予算作成し、オペレーションのマージン目標に達する。

・メインワークに加え、評価者データベースを拡充するため、ソーシャルメディアの利用とコンテンツ作成などの業務にも携わる。

・その他オフィスワーク業務

・少なくとも1-2年の事務経験（オペレーションワークやカスタマーサービス業の経験があれば尚良し）

・ネイティブ日本語と、中級の英語力（社内での英会話、メールの読み書き、迅速なチャットでのコミュニケーションができる方）

・Microsoft Officeのスキルが必要であり、他のソフトウェアの知識もあれば歓迎。

・複数のプロジェクトの細かい内容を把握しマネジメント・スケジューリングできる力。

・マルチタスク力

・柔軟かつ自発的で、問題解決力を持っていること。詳細と時間厳守の問題に対処できる能力。

・情熱的で前向きで外向的な性格。チームの一員として働く能力。

・プレッシャーの下で働き、ストレスを管理できる能力。

・カスタマーサービス志向。

・ソーシャルメディアの展開やコミュニティマネジメントに興味があること。またそれを学ぶ向上心がある方。

歓迎するスキル：

・ソーシャルメディアやテクノロジーに精通している方（個人的または職業的な経験）。

・ソーシャルメディアの展開やコミュニティマネジメントの経験がすでにある方。

＜年間休日120日以上＞

■完全週休2日制（土・日・祝日）

■有給休暇　※消化率は高めです

■産前・産後・育児休暇　

■慶弔休暇

■バースデー休暇　※平日の場合のみ

■クリスマス休暇　※平日の場合のみ

■昇給年1回

■賞与年1回　※業績や個人査定により変動あり

■交通費（上限月2万円）

■社会保険完備（雇用・労災・健康・厚生年金）

■時間外手当（全額支給）※繰り越し調整あり

■私服可（オフィスカジュアル、ネイル可）

■社内禁煙

■歓送迎会、忘年会あり

日本で一緒に働いてくれるオペレーションコーディネーターを募集しています！

私たちについて：

当社は2006年に創業し、物語は2人の起業家から始まりました。今日、私たちは誇りを持ってグローバルなビジネスとなっています。上海からパリまで、12のオフィスを持ち、85カ国で4大陸にわたって事業を展開しています。世界中から集まった160人以上のプロフェッショナルが一堂に会し、200以上の高級ブランドの顧客にサービスを提供しています。

 私たちCXGは進化し、向上し、経験を変革することが大好きです。世界でも有名なプレミアムおよび高級ブランドの顧客体験を向上させる戦略的なソリューションを提供しています。

 この役職では、コミュニティ＆オペレーションマネージャーの監督下で、自身のエリアのプロジェクトを成功裏に、かつ効率的に実行することが求められます。さらに、評価者データベースを拡充し、アクティブな評価者を維持することも重要です。

仕事内容：

・評価者との円滑なコミュニケーションを図り、案件をスムーズに案内する。

・評価者のプロファイルを把握し、調査にあった評価者のリクルート、案内、トレーニング等の基本業務。

・締め切りに間に合うようプロジェクトをコーディネート、スケジュール調整をする。

・評価票（評価者が結果を記入する質問票）の提出を評価者に促し、内容のクオリティを保つ。

・必要に応じて国内外のカスタマーサクセスマネージャーと積極的にコミュニケーションを取り、プロジェクトの内容把握・問題報告などへの対応をする。

・評価者への謝礼・交通費の設定のための予算作成し、オペレーションのマージン目標に達する。

・メインワークに加え、評価者データベースを拡充するため、ソーシャルメディアの利用とコンテンツ作成などの業務にも携わる。

・その他オフィスワーク業務

必要なスキル：

・少なくとも1-2年の事務経験（オペレーションワークやカスタマーサービス業の経験があれば尚良し）

・ネイティブ日本語と、中級の英語力（社内での英会話、メールの読み書き、迅速なチャットでのコミュニケーションができる方）

・Microsoft Officeのスキルが必要であり、他のソフトウェアの知識もあれば歓迎。

・複数のプロジェクトの細かい内容を把握しマネジメント・スケジューリングできる力。

・マルチタスク力

・柔軟かつ自発的で、問題解決力を持っていること。詳細と時間厳守の問題に対処できる能力。

・情熱的で前向きで外向的な性格。チームの一員として働く能力。

・プレッシャーの下で働き、ストレスを管理できる能力。

・カスタマーサービス志向。

・ソーシャルメディアの展開やコミュニティマネジメントに興味があること。またそれを学ぶ向上心がある方。

歓迎するスキル：

・ソーシャルメディアやテクノロジーに精通している方（個人的または職業的な経験）。

・ソーシャルメディアの展開やコミュニティマネジメントの経験がすでにある方。

＜年間休日120日以上＞

■完全週休2日制（土・日）

■祝日

■有給休暇　※消化率は高めです

■産前・産後・育児休暇　

■慶弔休暇

■バースデー休暇　※平日のみ

■クリスマス休暇　※平日の場合のみ

 ■昇給年1回

■賞与年1回　※業績や個人査定により変動あり

■交通費（上限月2万円）

■社会保険完備（雇用・労災・健康・厚生年金）

■時間外手当（全額支給）※繰り越し調整あり

■私服可（オフィスカジュアル、ネイル可）

■社内禁煙

■歓送迎会、忘年会あり