Total 4 job vacancies by CEVA Logistics

ABOUT THE ROLES: Responsible for the day-to-day operations of the Control Tower, assuring accuracy of documentation and reporting, monitoring of import and export shipments, acting as a key point of contact for company's Network Operations, Key Account Management and Customer. Develop company's activities in the reporting area in order to achieve and demonstrate the Service Level committed to Customers. This role consists in directing and coordinating the operations, the customer services in Asia Pacific.

WHAT YOU WILL BE DOING

Scheduling

• Plans activities within the assigned scope of work.

• Develop and implement new traffic routes/projects granted by client.

• Execute and control the implementation of activities in line with the validated Sales plan from Key Account.

• Ensure that plans are aligned at all times with Customers expectations

Monitoring

• Consistently monitor emails, respond in a timely and professional manner to Customers and company's Network.

• Responsible for utilizing T&T systems.

• Update continually the systems with current statuses from company's Network, Airlines, Shipping Lines, and Subcontractors.

• Alert company's network and customer when required (transport mapping deviation).

• Research, interpret and analyze data received from various sources and escalate any irregularities to appropriate Management.

• Manage Claims (if any).

Communications

• Maintains relationships with company's network (Operations and Customer Services) and customers to assure compliance with expectations and established procedures.

• Responsible for the preparation, delivery and confirmation of all assigned reports that pertain to the Control Tower.

• Research and provide information to Carriers, Customers, company's network (Operations and Customer Services).

• Conduct daily (test phase), weekly (day to day) conference calls/meetings and serve as liaison between Operations and Account Management.

• Act as a point person to relay Carriers concerns and/or issues with company's network and Customers. 

• Manage and Update SOP, contact matrix, transport mapping

Others:

• Work closely with KAM/RAM and produce KPIs on weekly, monthly basis according to periodic reviews with the Customer.

• Conduct freight invoice compliance on regular basis to ensure billing accuracy from BLX Network to Customer.

• Communicate with IS/IT support groups to ensure system functionality and request enhancements.

THE SUCCESSFUL CANDIDATE

Essential:

• Bachelor degree or above;

• 5 years of experience in Freight Forwarding operations, coordination, customer service or other related experience managing both Air and Ocean

• Computer Skills. Intermediate/Advanced knowledge of Excel required.

• Must have PC knowledge and skills and ability to learn and use company and customer system(s).

• Possess good communication skills and influence skill

• Excellent English skill both written and verbal communication

Desirable:

• Previous customer service experience

• Prior experience using transport management systems preferred.

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

WHAT YOU WILL BE DOING

Management Support

• Contact customer to get details of goods & clarify/correct customs tariff and import duty rate.
• Provide consulting to customer for import customs clearance.
• Keep customer informed for shipment status and confirm delivery date / time.
• If any, give notice to customer about damaged goods.
• Supervise Paperless staff in arranging import customs clearance & delivery both routing shipment and local shipment.
• Supervise Paperless staff to process import customs clearance on time without problem.
• Communicate with Customer, Sales & C/S regarding Importation documents, Customs procedure, rate for invoicing and cost from local supplier.

Prepare import entry & others documents

• Prepare import entry by sending data to customs through paperless system correctly and timely.
• Prepare documents to apply for import licenses when required from customer.

Cooperation with shipping staff 

• Join meeting with customer when required from sales & customer service or instruction from management.
• Advisement to Sales & Operation and overseas agent.

Contract to sub-contract

• Monitoring truck booking.
• Monitoring trucing to pick up cargo and delivery on time with subordinates

THE SUCCESSFUL CANDIDATE

• At least Bachelor’s degree in any related discipline (Business Administration, Logistics, Law, etc…)
• Worked in Shipping line, Customs broker, International Multi Module Transportation Company at least 5 years
• Knowledge of Thai Customs rule & law relevant to the procedure of Importation & Exportation goods into / from Thailand
• Hold customs specialist would be advantage
• Good Computer Literate
• Good command in English

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

WHAT YOU WILL BEE DOING

Customer Service

• Be in direct contact with customers and oversea teams regard sea import shipments.
• Obtain shipment greenlight from customers.
• Check documents accuracy and send pre-alert to customers.
• Update status to customers in any case of plan change.
• Manage daily assigned tasks and solve problems regard sea import shipments.
• Maintain good relationship and focus on customer’s satisfaction.

Operation Support

• Sending an arrival notice to consignee.

• Following up MB/L, HB/L and all concerned document from network as well as sales team

• Submitting a customs manifest to shipping line in due time

• Receiving or creating job file in Pegasus system.

THE SUCCESSFUL CANDIDATE

• Working experience related in Sea Import Operation process.
• Good command of writing & speaking English
• Service minded, self- motivated
• Confidentiality, organized and detail-conscious
• Able to work hard under pressure and time limit and teamwork
• Computer literate

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year

WHAT YOU WILL BE DOING

Operation

• Coordinate with customer, sales, overseas offices and suppliers to manage sea export bookings as per company working instructions and guideline in timely manner

• Verify buying & selling at the time of bookings

• Response to customer’s enquiry and problem solving

• Ensure services provided as per customer’s KPI and company guideline

Documentation

• Sending shipping instruction to carrier/co-loader                       

• Process and complete MB/L & HB/L pick up & release

• Issue credit note/debit note/Invoice to customer and overseas office in timely manner

• Checking all expense and cost accrual

• Complete data in system in timely manner

• Pre-alert to overseas office

THE SUCCESSFUL CANDIDATE

• Bachelor’s Degree in any related fields or
• At least 1-3 year experience in freight forwarding business or shipping line
• Good command of English
• Knowledge of computer PC and Microsoft Office
• Positive attitude and willing to work hard
• Service-mind, good interpersonal and communication skills
• Willingness to learn new things
• Honest, hardworking, able to work under pressure and tight deadlines
• Self-motivation and teamwork

Benefits

• Provident Fund
• Group Insurance: Health (IPD&OPD), Accident, and Dental
• Fixed & Performance Bonus
• Annual Leave start from 12 days/year