Total 4 job vacancies by Belk, Inc.

The Operations Team Associate is part of the operations team that performs merchandise processing duties to support the merchandising function of the store. The Operations Team Associate position is non-exempt, and schedules include nights and occasionally weekends.

• Receiving: Performs the process of unloading and sorting merchandise cartons received on trailers. Moves new merchandise to the appropriate processing drop zone in a safe and timely manner utilizing equipment such as rolling flats, carts and z-racks.

• Processing and product Placement: Performs merchandise unpacking and unwrapping to ensure readiness for merchandising on the sales floor.

• Applies sensor tags per company standard.

• Maintenance & Housekeeping

• Removes packing materials from processing zones. Bails cardboard and prepares plastic for recycling.

• Ensures the cleanliness of the receiving area following processing on truck days.

• Housekeeping includes being responsible for the cleanliness of the facility specifically the restrooms, associate lounge, fitting rooms and office areas. (Not the case in all stores)

• Maintains a safe shopping and working environment

• Exhibits a warm and friendly demeanor when helping customers.

• Greets all customers and insures that their needs are met.

• Adheres to Belk’s dress code policy.

• Assist with floor tasks to the overall benefit of the store, particularly during times of peak demand periods, including but not limited to:

• Seasonal sets

• Floor moves

• Daily maintenance

• Fill Ins

• Daily Standards

• Recovery

• Supports the store’s focus on Relentless Customer Care

• Ability to ring the register

Minimum Education & Experience:

• Must be 18 or rising senior in high school

• High school diploma or GED preferred

Physical Requirements:

• Ability to use computer keyboard, standard telephone and other related business equipment

• Ability to lift between 10 and 72 lbs at floor level and/or team lift when necessary

• Ability to push / pull receiving equipment weighing up to 500 lbs such as rolling flats, z-racks and pallet jacks

• Ability to stand for long periods of time

• Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place items on floor, shelves, racks and hooks

• Ability to work at a safe and steady pace

At Belk we have a vision to reimagine the department store. As a Sales Associate, you will drive store sales and metrics through providing excellent customer service to each customer. Drive sales through the execution of customer facing merchandising standards throughout the store. Ensure new receipts are merchandised in a way that aligns with our brand, appeals to our customer, and encourages her to buy. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together. Positions available on our sales team consists of Sales Associates and Guest Experience* or Guest Services* Associate roles (*select stores).

• Providing Excellent Customer Service:

• Proactive greeting and engaging customers warmly and with a smile.

• Demonstrating Initiative:

• Meet or exceed solicitation goal for Belk credit Rewards program.
• Meet or exceed clientele goals, where applicable.
• Understand Store Assortment (for assigned department), in addition to inventory available at other stores and on belk.com.

• Focusing on Results:

• Meet or exceed personal sales per hour goals.
• Increase units sold per transaction by recommending products to customers.
• Identify and reduce shrinkage in area.
• Work professionally and pleasantly with co-workers, customers, and managers to accomplish defined tasks.
• Maintain floor and stock areas consistent with store standards.
• Follow procedures for all systems including counts, markdowns, maintain and inventory control.
• Comply with policies & procedures in the associate handbook.
• Accept additional duties or sharing responsibilities as requested by Sales Team Manager.
• Assist Operations teams with all non-sell duties as assigned by Sales Team Manager.

Minimum Education & Experience:

• No education requirement.

• Experience in retail preferred

Knowledge / Skills Requirements:

• Excellent communication skills.

• Ability to use and learn industry technology preferred.

Physical Requirements:

• Ability to use computer keyboard, touchscreen monitor, handheld devices, standard telephone and other related business equipment.

• Hand manipulation to remove sensor tags

• Ability to push / pull 100-500 pounds when moving stock carts

• Task demands vary in each department because of the different types of merchandise. Stocking requirements can involve reaching above & below shoulder level and lifting 25-50 pound boxes.

As a Fine Jewelry Associate, you will drive store sales and metrics by outfitting each client with uniquely special jewelry pieces that symbolize intimate moments and create memories for years to come. Through excellent customer service and in-depth product knowledge you’ll develop customer relationships than span generations of family. Because of their interaction with you clients will know that when it comes to fine jewelry purchases, they can count on Belk every time. You’ll explore our selection of brand and products with the client, work to understand their needs while building the purchase. Most importantly, you will work closely on a team that cares for our customers in an environment where we thrive by winning together.

• Meet/exceed personal weekly, monthly, and annual sales goals

• Meet/exceed personal Elite Service Plan attachment rate goals

• Meet/exceed personal presale goals for specified presale events

• Meet/exceed personal repair sales dollar goals

• Meet/exceed Belk Rewards credit card solicitation goals

• Meet/exceed trunk show sales and appointment goals

• Meet/exceed Item Locator sales goals

• Develop clientele/customer base by asking each customer to complete a client profile card. Use customer cards to send thank you notes, notify customers of sales and special events and place telephone calls to drive Fine Jewelry sales and special events

• Assist customers in the selection of Fine Jewelry merchandise and offer complimentary items with each customer purchase

• Handle each customer transaction professionally, efficiently and accurately

• Complete minor repairs on Fine Jewelry to include removing watch links, changing watch batteries

• Maintain Fine Jewelry merchandising and visual standards, including departmental signing

• Maintain Fine Jewelry security standards to include keeping keys on or about person, showing only one piece of merchandise at a time, not leaving merchandise unattended and locking all showcases and safes behind you

• Complete diamond testing as required

• Check-in and replenish merchandise inside case lines. Pieces must be placed in same merchandise stories

• Prepare merchandise transfers and repairs to the RPC as scheduled

• Complete customer repair envelopes and follow-up with the Repair department to ensure customer estimates and repairs are completed in a timely manner

• Refer to Fine Jewelry Weekly Priorities and execute sale sets and operational tasks in a timely manner

• Follow all procedures for inventory counts, move to Clearance projects and re-ticketing

• Maintain Belk professional standards for dress attire and appearance

• Cooperate and collaborate with fellow associates, management and business partners

• Comply with all company policies and procedures, to include the Absenteeism and Tardiness policy

• Accept additional responsibilities and execute tasks as assigned by the Fine Jewelry Counter Manager, the Sales Team Manager and/or Store Management

• Must complete all required Fine Jewelry Training and pass quizzes with a minimum score of 8

Minimum Education & Experience:

• High School Diploma

• Strong interpersonal communication skills

• Fine Jewelry experience preferred/ retail or sales experience required

Physical Requirements:

• Ability to use keyboard, telephone, computer and other business related equipment

• Knowledge of diamonds: 4 C’s and the ability to discuss diamond product knowledge (features and benefits) during the sales presentation

• Physically stand during duration of shift

• Be able to bend and stoop as well as lift up to 30 lbs.

• Hand manipulation to complete watch and fine jewelry repairs

• Ability to distinguish between types of gemstones and gold/ sterling silver/ tungsten/ platinum.

• Must be able to work a flexible schedule including nights and weekends due to the needs of the Fine Jewelry Department