Total 34 job vacancies by Agensi Pekerjaan ASK Resources Sdn. Bhd.

Background on the role:

Our Contact Centre Sales and Service Representatives play a critical role in our organization, acting as the primary point of contact for our customers. As a Customer Service Representative, you will be responsible for delivering exceptional service by assisting customers with their questions, concerns, and requests. This includes resolving issues efficiently, providing accurate product information and ensuring positive overall experience. Your ability to listen and understand customer needs will be key in ensuring customer satisfaction and support with revenue generation via Sales through Service.

Why join us?

Build your career with an ever-growing, fast paced, dynamic team. A team which lives by “Speak Up” culture, who “works hard and plays hard”, who values diversity, who wants you to not just to stay but want to come to work, whose leaders will spend time with you, invest in your development, and promotes work – life balance.

What you’ll do:

Impact on the Business:

Competent in handling a range of banking enquiries to successfully support a customer in their banking needs. Handling inbound and outbound (where appropriate) customer interactions. Delivering a strong customer experience through each interaction, demonstrating ownership to drive first call resolution.

Customers / Stakeholders:

Adheres and drives HSBC’s values and behaviors in every customer interaction, always doing what is right. Focusing on our customer’s current requirements, while anticipating their changing future needs and priorities. Working hard to meet these needs, which could include supporting them with access to online facilities, banking products and services to helping them manage their accounts. Always delivering open and honest communication through the conveying of information in a simple and understandable ways to build customer relations. Taking personal responsibility for driving the right customer outcomes in a fast paced and changing environment.

Leadership & Teamwork:

A genuine interest in customers and a passion for the service you provide. Able to adapt to innovation and technological change to work smarter, improve service and connect with our customers more sustainably. Embraces and implements change that will improve our business performance. Ability to follow established procedures and use personal judgement to support customers. Demonstrates resilience to pressure and the challenges this brings while adapting to critical work demands with flexibility. Able to demonstrate an understating of the risks associated with role and responsibilities and the impact these have. Proactive desire for self-development in skills required to further support our customers and better their banking experience.

Operational Effectiveness & Control:

Suggests ideas and contributes to implementing of change to better support our customers. Responsible for own development and actively seeks ways to better their own skills and capabilities. Adherence to documented policies and procedures, whilst maintaining quality and compliance standards through use of various support tools and escalation points. Promotes and encourages the highest level of customer service in every interaction. Ability to effectively manage work schedules well, by being ready and available to handle customers’ enquiries efficiently. 

Qualifications

What you will need to succeed in the role:

• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
• Takes pride in delivering what is promised in line with the customer and service expectations taking ownership and helping to drive first contact resolution whiles catering to need-based solutions.
• Ability to work in a high-volume, fast paced changing environment as required.
• Proficiency with personal computers and basic software packages and specialised applications.
• Excellent communication skills and is polite and friendly at all times.
• Equipped to deal with customer conversations by displaying patience and empathy.
• Ability to follow process and procedures to mitigate risk/errors.
• Must be competent to handle a set of core skills required for the role which includes general banking and credit card queries.

What additional skills will be good to have?

• Resilience in role will support the role holders in working in a busy work environment irrelevant of location.
• Regular changes to procedures and advances in technology will regularly impact the role holder. Therefore, pro-activeness and ability to embrace change will ensure success.
• A passion for continued learning will also support the role holder in their ability to gain stronger and better skills and capabilities.
• Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 
• As per business demand, candidates with immediate right to work locally and no relocation need will be prioritised. 
• The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role. 

Perks & Benefits

• Employee equity
• Central location

### Job Scope:

- *Outbound Calls*: Notify customers of delinquent accounts regarding outstanding and overdue payments.

- *Repayment Arrangements*: Assist customers in making workable repayment arrangements.

- *Issue Clarification*: Explain and clarify non-payment issues with customers.

- *Follow-Up*: Conduct follow-up calls with customers.

- *Record Keeping*: Maintain records of collections and account statuses.

### Working Days & Hours:

- *Monday to Thursday*: 8:45 AM – 5:45 PM

- *Friday*: 8:45 AM – 4:45 PM

- *Alternate Saturday*: Half day (claimable as overtime, depending on workload)

- *Sunday*: Off

### Employment Details:

- *Contract*: 1-year contract under ASK agency, renewable based on performance.

- *Salary*: Basic salary of RM2000, with additional earnings based on overtime allowances.

### Intake and Locations:

- *Intake*: Twice a month

- *Work Locations*:

 - Mercu Maybank, I-City, 40000 Shah Alam, Selangor

 - Etiqa Twin Towers, No. 11, Jalan Pinang, Kuala Lumpur, 50450 Kuala Lumpur

 - Menara Maybank, 100, Jalan Tun Perak, 50050, Kuala Lumpur (nearby Masjid Jamek LRT Station)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

角色背景：

我們的聯絡中心銷售和服務代表在我們的組織中發揮關鍵作用，是客戶的主要聯絡點。作為客戶服務代表，您將負責透過協助客戶解決問題、疑慮和請求來提供卓越的服務。這包括有效解決問題、提供準確的產品資訊以及確保積極的整體體驗。您傾聽和理解客戶需求的能力將是確保客戶滿意度和支持透過銷售服務創造收入的關鍵。

為什麼加入我們？

與不斷成長、快節奏、充滿活力的團隊一起打造您的職業生涯。一個以“大聲說出來”文化為生的團隊，他們“努力工作，努力玩耍”，重視多樣性，希望你不僅留下來，而且願意來工作，他們的領導者會花時間和你在一起，投資於你的工作。

你會做什麼：

對業務的影響：

能夠處理一系列銀行查詢，成功支援客戶的銀行業務需求。處理入站和出站（如果適用）客戶互動。透過每次互動提供強大的客戶體驗，展示推動首次呼叫解決的所有權。

客戶/利害關係人：

在每次客戶互動中堅持並推動匯豐銀行的價值觀和行為，始終做正確的事。專注於客戶當前的需求，同時預測他們未來不斷變化的需求和優先事項。努力滿足這些需求，其中可能包括支援他們存取線上設施、銀行產品和服務，以幫助他們管理帳戶。始終透過以簡單易懂的方式傳達訊息來進行開放和誠實的溝通，以建立客戶關係。承擔個人責任，在快節奏和不斷變化的環境中推動正確的客戶成果。

領導力與團隊合作：

對客戶的真正興趣和對您提供的服務的熱情。能夠適應創新和技術變革，更聰明地工作、改善服務並更永續地與客戶建立聯繫。擁抱並實施變革，以提高我們的業務績效。能夠遵循既定程序並利用個人判斷來支持客戶。表現出對壓力及其帶來的挑戰的適應能力，同時靈活地適應關鍵的工作需求。能夠證明對與角色和責任相關的風險及其影響的理解。積極渴望自我發展所需的技能，以進一步支持我們的客戶並改善他們的銀行體驗。

營運效率與控制：

提出想法並幫助實施變革，以更好地支持我們的客戶。對自身發展負責，並積極尋求提高自身技能和能力的方法。遵守書面政策和程序，同時透過使用各種支援工具和升級點來維持品質和合規標準。在每次互動中促進和鼓勵最高水準的客戶服務。能夠有效地管理工作日程，並做好準備並有效地處理客戶的詢問。

資格

要在這個職位上取得成功，您需要具備以下條件：

• 必須靈活、以客戶為中心，並有能力在尋求回饋和開放發展的團隊環境中蓬勃發展。
• 自豪地交付符合客戶和服務期望的承諾，並在滿足基於需求的解決方案的同時幫助推動首次聯繫解決。
• 能夠根據需要在大批量、快節奏變化的環境中工作。
• 熟練使用個人電腦和基本軟體包以及專業應用程式。
• 出色的溝通技巧，並且始終保持禮貌和友好。
• 能夠透過表現出耐心和同理心來處理客戶對話。
• 能夠遵循流程和程序來降低風險/錯誤。
• 必須有能力處理該職位所需的一系列核心技能，其中包括一般銀行業務和信用卡查詢。

擁有哪些額外技能會比較好？

• 角色彈性將支援角色持有者在與地點無關的繁忙工作環境中工作。
• 程序的定期變更和技術的進步將定期影響角色持有者。因此，積極主動和擁抱變革的能力將確保成功。
• 對持續學習的熱情也將支持角色持有者獲得更強更好的技能和能力。
• 相關經驗或技能較少的候選人可能會獲得比上述更低的全球職業等級。
• 根據業務需求，優先考慮可立即在當地工作且無需搬遷的候選人。
• 該職位的選定候選人將需要接受更嚴格的審查。根據當地法律，這將要求個人在招聘過程中令人滿意地通過一系列額外檢查，並且如果被任命擔任該職位，則需要持續進行。對於最初完成檢查時和/或持續進行檢查時出現的任何重大不利結果，匯豐集團保留其可能採取的任何措施的立場。有關該職位強化審查的更多信息，請聯繫該職位的招聘人員。

津貼和福利

• 員工股權
• 中心位置

### 工作範圍：

- *外撥電話*：通知客戶有關未付款項和逾期付款的拖欠帳戶。

- *還款安排*：協助客戶做出可行的還款安排。

- *問題澄清*：向客戶解釋並澄清未付款問題。

- *跟進*：與客戶進行電話跟進。

- *記錄保存*：維護收款和帳戶狀態的記錄。

### 工作日和時間：

- *週一至週四*：上午 8:45 至下午 5:45

- *週五*：上午 8:45 – 下午 4:45

- *隔週六*：半天（依工作量可申請加班）

- *週日*：關閉

### 就業詳情：

- *合約*：ASK 代理商簽訂的為期 1 年的合同，可根據績效續約。

- *薪水*：基本薪水 RM2000，還有基於加班津貼的額外收入。

### 入學時間和地點：

- *攝取量*：每月兩次

- *工作地點*：

- Mercu Maybank, I-City, 40000 Shah Alam, Selangor

- Etiqa Twin Towers, No. 11, Jalan Pinang, Kuala Lumpur, 50450 吉隆坡

- Menara Maybank, 100, Jalan Tun Perak, 50050, Kuala Lumpur（靠近 Masjid Jamek 輕軌站）

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通

Company Background: Banking industry 

Job highlights:

• Office accessible by public transport
• Permanent role with full training provided
• Attractive allowances and incentives (refer below)

Main responsibilities:

• ️Handle inbound calls (Average 80 calls/daily)
• ️Resolving customer's enquiries or complaints in timely manner
• ️Promotes and verbally share latest promotion campaign information to the call-in customers (when chance arise)

Remunerations:

• Basic salary up to RM4000 (subjects to experiences)
• Shift allowance RM350 fixed
• Quarterly KPI incentives RM800 - RM1800
• Other allowance: transport allowance, meal allowance, language allowance, OT claims and etc
• Staff benefits: Insurance coverage, Optical + Dental claim

Requirements:

• Fresh graduate Degree holders are welcome!
• SPM and Diploma holders with call center experiences are encouraged to apply!
• Open race and gender.
• Mandarin proficiency is added advantage

Employer questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a Banking Customer Service Advisor?
• Which of the following languages are you fluent in?
• Have you worked in a call centre before?
• How would you rate your English language skills?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?
• Are you available for shift work?

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Medical insurance
• Dental insurance
• Vision insurance
• Paid training and development

Requirements:

• Minimum SPM holder
• At least 1 year experience in call center (inbound/outbound)
• Ability to work in shifts
• Excellent communication in English & Bahasa.

Jobscope:

• Handle incoming customer calls and resolve inquiries in a professional manner
• Provide accurate information about products, services, and policies
• Address customer complaints, follow up on issues, and ensure customer satisfaction
• Document interactions and update customer records

Benefits:

• OT Claim
• EPF
• SOCSO
• Medical Coverage

Objective of the position

Will be responsible for transport operations for Australia and New Zealand. Will also take ownership of all transport management processes for the company's operation.

Main Task

• Manage transport operation (inbound, outbound) for bulk and packaged with different modes of transportation.
• Evaluate, monitor and improve the performance of 3rd party service providers, handle non-conformance service issues; participate and support 3rd party service provider selection.
• Optimize transportation processes based on market surveys and business feedback to meet customer and company requirements.
• Coordination and management of service provider for vehicle placement.
• Tracking delivery of products to customer (monitoring of transit vehicles, shipments)
• Ensure transportation safely.
• Evaluate service provider performance on monthly basis in line with company's standards.
• Coordination and management of order management.
• Ensuring timely delivery of goods to customer.
• Coordination with environment, Health Safety, insurance and service provider in a case of accidents.
• Ensuring utilization of dedicated vehicles.
• Insurance management (raising insurance claim and recovery) incl. management of recovery from service provider.

Minimum Education and Qualification:

• Graduate, Post Graduate Diploma or Supply Chain is preferred
• 2 - 6 years experience in supply chain

Technical & Professional Knowledge:

• Hands on experience in SAP (Order To Cash/ Transport Management) processes would be advantage
• Experience in Chemical industry is preferred.
• Extensive knowledge of transportation market working of 3rd Party Logistics (3PL) service providers etc. required.
• Good understanding of the products/services of relevant business segments and functions at sub-regional level
• Service excellence competencies.
• Core skills including; Act with entrepreneurial drive, develop self and others, demonstrate customer focus, and collaborate for achievement.
• Job related preferred skills; Team work, Market awareness, and Attention to detail.

Perks & Benefits

• Employee equity

Retail Store Managers/Leaders often work in fast-paced and demanding environments, regularly engaging with customers, employees, and suppliers. Strong leadership and communication abilities are required to successfully lead diverse teams, delegate tasks efficiently, provide guidance and support, and effectively oversee customer interactions.

Responsibilities:

• Managing overall store operations, including sales, inventory, customer service, and employee management.
• Developing and implementing strategies to drive sales, achieve targets, and increase profitability.
• Training and supervising staff, ensuring excellent customer service and adherence to store policies and procedures.
• Maintaining proper inventory levels, monitoring stock movement, and implementing effective inventory control measures.
• Analyzing sales data and trends to identify opportunities for growth and improvement.
• Overseeing visual merchandising and store layout to enhance the shopping experience and drive sales.
• Building and maintaining positive relationships with customers, resolving complaints, and ensuring customer satisfaction.
• Ensuring compliance with company standards, policies, and local regulations.

Requirements:

• Proven successful experience as a retail Store Leader/Manager
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills
• Willing to travel

Employer questions

Your application will include the following questions:

• What's your expected monthly basic salary?
• How many years' experience do you have as a store manager?
• Do you have experience in a sales role?
• How many years of people management experience do you have?
• Do you have customer service experience?
• Are you willing to travel for this role when required?
• How far are you willing to travel for work?
• Do you possess or have access to your own transportation?

Perks & Benefits

• Employee equity

Financial Perspective:

• To achieve the objective to be a sustainable entity with steady increase in revenue of 5% annually.

• To implement cost control measure on Opex and Direct Cost to achieve sustainable targets.

• To support in delivering quality QRP and non-QRP programs for Talent Development of the

Banking industry workforce.

• To maximize the use of internal resources above 60%.

• Ability to achieve financial sustainability agenda both revenue focus and cost control

Main Job tasks:

• management, human resource management and the general administration to achieve business

goals and support the company’s strategic objectives.

• Spearhead and drive the formulation of a long-term sustainable business model that streamlines

the operations, optimizes resources, and enables adaption to the changing market environment in

a timely and effective manner.

• Steer and oversee continuous improvement initiatives for the company on its role as an industry’s

preferred partner in learning and development by developing quality training programmes in the

ASEAN region.

• Oversee the Company’s financial structure and identify opportunities for revenue growth and cost

optimization to achieve effective and sustainable financial performance.

• Establish, build and foster strong network and alliance with internal and external stakeholders to

foster sharing of information/views, identifying new development and best practices to facilitate

greater collaboration and cooperation.

• Provide strategic leadership and direction to the team by creating a positive work environment and

culture, promote ethical behaviour, develop and nurture leadership capabilities with the

organisation, encouraging innovation and creativity that will contribute to the overall success of the

organisation.

• Public Relations and Advocacy: Serve as the spokesperson for the ABS, building credibility in the

industry and the public, via traditional and digital media, and affiliation with international partners.

• Drive the strategic planning in ABS Singapore office and accountable for the entities financial and

compliance in accordance to Singapore regulations.

• Performs other related duties to meet the vision of the Company.

EXPERIENCE:

• At least 20 years of working experience with a minimum of 10 years working experience in Banking

and or Education/ Training industry and 10 years in Senior Management role.

• Proven track record of strategic planning, organizational growth, and successfully driving initiatives

in a fast-paced, evolving industry.

• Strong business acumen and financial management skills, with the ability to develop and execute

budget plans and drive revenue growth.

• Excellent communication, negotiation and relationship-building skills, with the ability to collaborate

with diverse stakeholders and advocate for industry standards.

• Demonstrate leadership abilities, including team management, mentoring, and fostering a culture

of innovation and excellence.

QUALIFICATION:

• Bachelor’s degree in Accountancy, Finance, Economics, Business Administration, or equivalent.

• Master of Science (M.Sc.), Master of Business Administration (MBA) or any related professional

qualification is an additional advantage.

• Preferably a Chartered Banker with a broad range of experience

Perks & Benefits

• Employee equity

財務角度：

• 實現成為永續發展實體的目標，營收每年穩定成長5%。

• 對營運支出和直接成本實施成本控制措施，以實現永續目標。

• 支持提供高品質的 QRP 和非 QRP 計劃，以促進人才發展

銀行業勞動力。

• 最大限度地利用內部資源60%以上。

• 能夠實現財務永續發展議程，既關注收入又控製成本

主要工作任務：

• 管理、人力資源管理和一般行政以實現業務

目標並支持公司的策略目標。

• 帶頭並推動制定長期可持續的商業模式，以簡化流程

運營，優化資源，適應不斷變化的市場環境

及時有效。

• 指導和監督公司作為行業領導者的角色的持續改進舉措

透過在以下領域制定優質培訓計劃，成為學習和發展的首選合作夥伴

東協地區。

• 監督公司的財務結構並確定收入成長和成本的機會

優化以實現有效且可持續的財務績效。

• 與內部和外部利害關係人建立、建立和培養強大的網絡和聯盟，

促進資訊/觀點的分享，確定新的發展和最佳實踐，以促進

加強協作與合作。

• 透過創造正向的工作環境和為團隊提供策略領導和指導

文化，促進道德行為，發展和培養領導能力

組織，鼓勵創新和創造力，這將有助於整體成功

組織。

• 公共關係與宣傳：作為 ABS 的發言人，在業界建立信譽

透過傳統和數位媒體以及與國際合作夥伴的聯繫，與產業和公眾進行交流。

• 推動 ABS 新加坡辦事處的策略規劃，並對實體的財務和財務負責

符合新加坡法規。

• 履行其他相關職責以實現公司的願景。

經驗：

• 至少20年工作經驗，其中至少10年銀行工作經驗

和/或教育/培訓行業並擔任高階管理職務 10 年。

• 策略規劃、組織發展和成功推動措施的良好記錄

在一個快節奏、不斷發展的行業中。

• 較強的商業頭腦和財務管理能力，具備開發和執行能力

預算計劃並推動收入成長。

• 優秀的溝通、協商和建立關係的能力，以及協作能力

與不同的利害關係人合作並倡導行業標準。

• 展現領導能力，包括團隊管理、指導和培養文化

創新和卓越。

資質：

• 會計、金融、經濟、工商管理或同等學歷學士學位。

• 理學碩士 (M.Sc.)、工商管理碩士 (MBA) 或任何相關專業

資格是一個額外的優勢。

• 最好是具有廣泛經驗的特許銀行家

津貼和福利

• 員工股權

Responsibilities:

• Staff Management:
  • Ensure Employee arrive on time.
  • Oversee daily housekeeping tasks by employee

• Inventory Management:
  • Verify and finalize stock counts conducted by employee
  • Submit a completed stock report to the checker after verification.

• Sales & Profitability:
  • Develop and implement strategic sales plans to achieve monthly and annual sales targets across all assigned outlets.
  • Set individual outlet sales targets and gross profit margins.
  • Monitor and analyse sales performance, identify trends, and implement corrective actions.
  • Develop strategies to increase customer retention and upsell services.

• Team Leadership & Development:
  • Recruit, hire, train, and mentor outlet supervisors, technicians, and cashier/admins.
  • Motivate and coach the team to achieve individual and outlet performance goals.
  • Conduct performance reviews and provide feedback to improve employee skills and productivity.
  • Foster a positive and collaborative work environment with low employee turnover.
  • Ensure adherence to company policies, safety regulations, and customer service standards.

• Operations & Inventory Management:
  • Oversee daily operations and ensure efficient workflow across all outlets.
  • Monitor inventory levels and implement cost-effective ordering procedures.

• Customer Satisfaction:
  • Conduct regular customer satisfaction surveys and address any concerns promptly.
  • Ensure a positive customer experience by implementing effective communication and service protocols.

Key Performance Indicators (KPIs):

• • Achievement of monthly and annual sales targets across all outlets.
  • Gross profit margin for the area.
  • Customer satisfaction ratings.
  • Employee turnover rate.
  • Time to hire for open positions.
  • Sales growth compared to previous periods.
  • Number of new customer acquisitions.

Perks & Benefits

• Commission and bonus

Main Tasks: 

• To deliver Business reporting services, by ensuring delivery quality in terms of accuracy, completeness and timeliness: 
• To maintain and ensure master data regarding material ledger, inventory valuation, production planning budget, intra-company transfer pricing, cost center accounting, fixed assets and project accounting are performed timely and accurately. 
• To maintain and ensure monthly standard and actual price calculation for all material included in material ledger are performed timely and accurately with correct stock valuation. 
• To maintain and ensure estimation and year-end inventory valuation are performed timely and accurately follow Company's group guideline. 
• To maintain and ensure the revision and year-end production planning budget are performed timely and accurately follow Company's group guideline. 
• To maintain, review and ensure monthly cost center, cycle allocation and FICO reconciliation analysis are performed timely and accurately. 
• Review and analyze of fixed assets, project accounting transactions and Non-Trade Business transactions 
• To perform Month end closing and Year End closing activities timely and accurately. 
• To perform analysis with comment on cost variations, non-distributed price differences for all material included in material ledger timely and accurately. 
• To perform analysis with comment for Plan & Actual comparison for Fixed and Variable manufacturing cost and capacity utilization.
• To perform business analysis and provide advice to customer and controlling units on all matters regarding material ledger, inventory valuation, production planning budget, intra-company transfer pricing, cost center accounting. 
• To trouble shoot and resolve issues related to Business reporting process by working with relevant stakeholders on the queries and issues. 
• To act as business partner for Company's internal customer to suggest and discuss workable solution with customers. 
• To act as backup for Manager on daily task as and when required, and to perform other duties as and when assigned. 
• To participate in any compliance audits and respond to audit queries. 
• To ensure all work documentation and process are updated to meet the Internal Control Framework on timely basis. 
• To ensure compliance to Company's guidelines and policies, Financial Reporting Compliance requirements, local regulation and statutory requirements.
• To contribute and support Business reporting Senior Manager, Manager, Regional Process Expert and Subject Matter Expert Lead in the implementation of project initiatives. 
• To support Global Finance Transformation (GFT) initiatives in Business reporting team. 
• To collaborate and support local counterpart team, service management team, regional and country controllers, plant personnel and other Finance service work streams. 
• To drive in transition and migration projects, and support team strategic plan. 

Requirements: 

• University degree in finance and accounting or business studies
• Chartered or Certified Professional Accountant or equivalent. 
• Minimum 2-5 years’ experience in finance and accounting functions preferably in Business Reporting. Competent candidates with lesser years of experiences are considerable. 
• Experience working in a MNC, shared service center or Malaysian Public listed company will be an advantage.
• Knowledge and understanding of Business Reporting and other accounting functions. 
• Knowledge and understanding of SAP S4 Hana is a MUST. 
• Knowledge and experience of MS office tools.
• Proficiency in English and other languages as required with good communication skills.
• This is a 1 year contract position, convertible.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location

Job Objectives

The role is responsible for the overall design, implementation, and delivery of the Workforce Management (WFM) practice and business continuity plan to support strategic business objectives. The position provides leadership and expertise in all aspects of WFM, including strategic workforce planning, forecasting, capacity planning, reporting, analytics, and change management.

Key Responsibilities

• Review and execute WFM processes, practices, and methodologies to meet or exceed critical business needs.
• Implement workforce demand planning and drive workforce transformation to enhance the culture of the Group Contact Centre.
• Focus on risk and issue resolution for the business, establishing baseline performance metrics for operational stabilization while complying with local labor laws.
• Collaborate with local leadership to confirm the operating model and validate the proposed business case.
•  

Key Requirements

Must have:

• A recognized degree.
• At least 10 years of experience in the industry, with a minimum of 5 years managing a workforce team, including demonstrated competency in data gathering, analysis, and modeling to test hypotheses and quantify opportunities.
• Strong interpersonal skills and the ability to work effectively across cultures.
• Capability to thrive in a fast-paced environment with tight deadlines.
• Ability to prioritize and multitask with strong attention to detail.
• Proactive approach with strong problem-solving and analytical skills.
• Excellent leadership skills with a passion for driving teams towards high performance.
• Familiarity with CMS and Avaya tools is an advantage.
•  

Essential Technical Skills:

• Proficiency in Microsoft Office (Word and Excel).

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Head of Workforce Management?
• Which of the following languages are you fluent in?
• Are you willing to undergo a pre-employment background check?
• How much notice are you required to give your current employer?

Perks & Benefits

• Employee equity
• Nearby public transport

Are you detail-oriented and passionate about software quality? Join our team as a Test Analyst! Fresh graduate accepted!

Key Responsibilities:

• Perform requirement analysis and develop traceability matrices
• Create test scripts and scenarios for SIT, UAT, and regression testing
• Execute tests and manage defects efficiently
• Coordinate with UAT users and business stakeholders
• Identify and communicate risks to stakeholders
• Participate in daily stand-ups and project meetings
• Produce status reports as required

Required Skills:

• Strong test management abilities
• Self-motivated with excellent communication skills
• Proficient in managing upward and providing timely updates
• Experience with JIRA and Confluence
• Fundamental business knowledge

Preferred Qualifications:

• ISTQB and/or ISEB Certification

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Manual Tester?
• Which of the following issue and bug tracking software do you have experience with?
• Which of the following programming languages are you experienced in?
• How many years' experience do you have using SQL queries?

Perks & Benefits

• Employee equity

Basic: RM 1,500 till RM2,500

• Location: Level 11 & 12, Bangunan AICB, 10, Jalan Dato Onn, Kuala Lumpur, 50480 Kuala Lumpur

• Duration: 4+2 months contract

• Working hours: normal hours 9am to 6pm (Mon to fri)

• Join date: ASAP (by September or early October)

Telemarketer role 4months + 2months contract under ASK.

Mainly to do outbound call to existing members (all bankers) for membership renewal & personal data update into system.

Perks & Benefits

• Employee equity