Total 39 job vacancies by Acoustic

Our Engineering Support team is an elite group of ~10 people located all over the globe. The team resolves about 200 tickets per month for clients and internal users.

Your Role:

• You’ll provide product and backend technical support using your proven technical expertise to analyze, troubleshoot, and resolve issues.
• Collaborate with teammates and other teams when needed to find solutions to externally and internally reported cases.
• Utilize email, chat, and other support channels to communicate
• Respond to, resolve and document all incoming cases via ticketing system. 
• Escalate cases promptly to internal teams as required.

Key Responsibilities:

• Review/Read log and engage in action required
• Troubleshoot the Production Environment in order to find solutions to externally and internally reported cases pertaining to our software product and our infrastructure. (Databases, application, memory usage, processing, etc).
• Develop deep technical understanding and become certified on Acoustic software products, including Connect, Tealeaf, Campaign, and Insights.
• Write and run moderately complex queries
• Document software defects and escalate to the appropriate Engineering Squad.
• Document all solutions or update existing solutions with new information in Team Confluence room.
• Assist with other reasonable duties as may be required being adaptable to ever-changing business needs.

In general, you will work regular business hours, Monday through Friday. However, we provide customer support 24x7, so you will be expected, from time to time, to participate in an on-call rotation that will include holidays, after-hours and weekends.

• 4+ years of technical support experience in an enterprise software company; supporting external customers; web applications or analytics software strongly preferred.
• 5+ years of SQL experience and proficiency
• Knowledge of and/or background in HTML, APIs, Java, XML, basic networking, and database concepts (such as Oracle and/or AWS).
• Knowledge of and/or background with databases, preferably Oracle and/or AWS with the ability to write SQL queries.
• Understanding of how web systems work (physical, logical, hardware, software) and how to support them
• Understanding of how the different components in a web system fit together and affect each other
• Basic understanding of UNIX commands for searching logs and configuration files on the server
• Experience with Redis, Kafka, Mongo, JIRA, Logstash, Confluence and Data Dog.
• Experience with environment configuration.
• Infrastructure troubleshooting experience.
• Well developed ability to research and troubleshoot technical issues timely
• Extremely proactive and takes ownership for producing positive results
• Very good communication skills.
• Self-reliance and the ability to work independently with minimal supervision.
• Ability to take initiative autonomously to search out solutions
• A team-player
• Creatively solve problems

Strong Plus:

• A bachelor’s degree in Mathematics, Computer Science, Electrical Engineering or equivalent related field.
• Coding skills in any language, ideally Java.
• Experience (and/or interest) in mobile technologies and concepts, such as Android/iOS applications, push notifications, SMS.
• Experience with AWS, Kubernetes
• Experience (and/or interest) in email and online marketing technologies.
• Second or third-line (tier 2 or 3) support experience.
• Experience in digital marketing and web analytics.

Acoustic is a quickly growing marketing technology company. We just launched Acoustic Connect℠, a next-generation platform that equips marketers with unparalleled behavioral insights, offering total visibility from campaign launch to conversion to elevate customer experiences and enhance customer engagement. With Acoustic Connect, marketers will gain unprecedented visibility from campaign to conversion, empowering them to leverage real-time behavioral insights for enhanced customer engagement and data-driven, intent-based strategies.

In Engineering, we work in dynamic squads that specialize in different aspects of Acoustic products. Each squad is made up of a diverse group of talented professionals - including QA engineers, front- and back-end engineers, a designer, and a product manager. By fostering collaboration and diverse perspectives, our squads empower team members to shape and enhance the overall vision of our products, ensuring their success throughout the entire life cycle.

Your Role:

• Use Java, Apache Flink, AWS, Spring Boot, Hibernate, relational and NoSQL databases, and scripting languages to design and test software applications.
• Collaborate with team members on design alignment and decisions.
• Provide feedback for product quality and development efficiency.
• Conduct code and design reviews.
• Handle basic DevOps tasks if needed (Jenkins, Terraform).
• Work with AWS, using services like Lambdas, Step Functions, Dynamo DB, Kinesis, and ECS/EKS.

Key Responsibilities:

• Use a variety of backend technologies to define, design, implement, and test software applications.
• Align designs with larger architectural objectives.
• Provide feedback to cross-functional teams to continuously improve product quality and development efficiency.
• Collaborate with other team members to conduct code and design reviews.
• Resolve customer concerns in collaboration with the support team.
• Identify and solve problems.

• 3+ years of Java development experience.
• Knowledge of Apache Flink.
• Knowledge of Spring framework or JEE.
• Experience in building web services (REST, security, etc.).
• Proficiency in designing databases, especially relational databases.
• Familiarity with testing methodologies and frameworks (TDD, TestNG, JUnit, Mockito).
• Ability to work collaboratively and a passion for learning new technologies.
• Effective English communication skills (written and spoken).

Strong Plus:

• Experience with messaging technologies, building SaaS web apps in a cloud environment, and knowledge of automated integration testing frameworks, NoSQL databases, and microservices.

Cloud Operations Specialist

Job Summary

The Position Cloud Operations Specialist will provide technical support for the Acoustic Saas Product Suite using IT skills to maintain overall service and system uptime.  This role will focus on responding to internal customer service requests, monitoring production infrastructure, and resolving production incidents by following documented runbook procedures. A successful candidate will leverage their technical enterprise cloud infrastructure skills to contribute to overall service availability for the Acoustic Customer-facing Cloud Products.   

Acoustic offers the opportunity to work withing a growing global business and the chance to develop deep skills and experience working on state-of-the-art public cloud solutions.

Responsibilities

·      Monitor and analyze system performance, identify and resolve issues, and make recommendations for improvements.

·      Resolve and Prevent production incidents and other service disruptions with close adherence to documented processes.

·      Perform software installation, upgrades, and patching to servers.

·      Assist in major Incident resolution to restore services in a timely and reliable manner.

·      Communicate status of issues to stakeholders and document follow up actions. 

·      Triage potential and actual incidents according to established resolution procedures in the application Run Books/Knowledge Base. 

·      Manage user accounts and system access. 

·      Support Customer Service as they engage with external clients and partners.

·      Collaborate with other members of the team to identify and implement new technologies and best practices.

·      Participate in on-call rotations to provide 24/7 support for the application.

Requirements

·      At least 1 years’ experience within a SaaS operational or engineering role with proven hands-on experience with Public Cloud platforms such as AWS, Azure, or similar Cloud computing platforms

• Must have a strong working knowledge of Cloud Infrastructure, Networking and Web Fundamentals. 

Preferred

·       Bachelor’s degree in information technology or equivalent experience.  

·       Formal AWS or Azure Certifications

Job Description:

DemandTec team, part of Acoustic, is looking for a dynamic Quality Assurance Engineer.  This position is responsible for collaborating with cross-functional Software Engineering teams to deliver quality solutions. The candidate should possess strong communication and collaboration skills in agile methodologies. The ideal candidate will have a solid foundation built on modern development methodologies (TDD, BDD, Kanban/Agile). The DemandTec Engineering team is a highly innovative Agile / DevOps team working on an exclusively Cloud / SAAS Platform.

Responsibilities:

·       Collaborate with engineers to fully define test specifications and test scenarios

·       Understand user stories and produce appropriate test scenarios using modern development methodology that could be translated into automated specifications

·       Monitoring of daily automated test results and triaging failures

·       Design and execute exploratory tests (manual verification)

·       Automate tests cases

·       Maintain existing automation frameworks and find ways to improve

·       Prioritize and execute test cases in a timely fashion, despite changing priorities

·       Communicate status at the team and management level

·       Advocate and support quality assurance practices within cross-functional team

·       Participate in standardization activities for Quality Engineering team

·      Candidate should have atleast 5 years relevant experience

·       Experience working in cross-functional Agile engineering teams

·       Ability to solve complex challenges/problems and rapidly deliver innovative solutions

·       Familiarity with standard concepts and technologies used in web-based applications

·       Knowledge and hands-on experience working with SQL, Database (understanding of table, relations, schema) preferred.  

·       Working knowledge on Jenkins preferred

·       Experience with using Git, GitHub, and an IDE for development work

·       Experience with UI automation frameworks and testing business APIs (SOAP/REST)

·       Experience creating/executing test plans and documenting test outcomes

·       Familiarity with CI/CD and DevOps concepts, tools, and practices

·       Experience with Cloud Technologies is preferred

·       Experience working on products related to the Retail/ Analytics domain is a plus.

·       Excellent written and verbal communication skills

Education:

Bachelor’s degree in computer science, Information Systems or another related technical field with three (5) years of experience preferred. 

The Position Cloud Operations Specialist will provide technical support for the Acoustic Saas Product Suite using IT skills to maintain overall service and system uptime.  This role will focus on responding to internal customer service requests, monitoring production infrastructure, and resolving production incidents by following documented runbook procedures. A successful candidate will leverage their technical enterprise cloud infrastructure skills to contribute to overall service availability for the Acoustic Customer-facing Cloud Products.  

Acoustic offers the opportunity to work withing a growing global business and the chance to develop deep skills and experience working on state-of-the-art public cloud solutions.

·      Monitor and analyze system performance, identify and resolve issues, and make recommendations for improvements.

·      Resolve and Prevent production incidents and other service disruptions with close adherence to documented processes.

·      Perform software installation, upgrades, and patching to servers.

·      Assist in major Incident resolution to restore services in a timely and reliable manner.

·      Communicate status of issues to stakeholders and document follow up actions.

·      Triage potential and actual incidents according to established resolution procedures in the application Run Books/Knowledge Base.

·      Manage user accounts and system access.

·      Support Customer Service as they engage with external clients and partners.

·      Collaborate with other members of the team to identify and implement new technologies and best practices.

·      Participate in on-call rotations to provide 24/7 support for the application.

·      At least 1 years’ experience within a SaaS operational or engineering role with proven hands-on experience with Public Cloud platforms such as AWS, Azure, or similar Cloud computing platforms

• Must have a strong working knowledge of Cloud Infrastructure, Networking and Web Fundamentals.

Preferred

·       Bachelor’s degree in information technology or equivalent experience. 

·       Formal AWS or Azure Certifications

We are seeking a motivated, creative and innovative full-time Finance Specialist to join our fast-paced Finance shared service team.  The successful candidate should be having prior experience working in shared service centre and having global accounting experience in North America, EMEA and APAC regions for Accounts receivable and O2C.  The candidate should be comfortable working directly with other teams but also be an independent self-starter capable of meeting high output expectations. 

What you’ll Do

Ø   Responsible for to maintain the billing system up to date, generate and send the customer invoices accurately and timely 

Ø   Collection follow up with customer and cash application

Ø   Responsible for keeping the AR Aging in good status and resolving all the complicate customer issues with relevant team for timely resolution

Ø   Responsible for month end close activities, like deferred revenue, bank reconciliation, journal postings

Ø   Monitor customer account details for non-payments, delayed payments, other irregularities and research and resolve payment discrepancies

Ø   Responsible to managing the customer queries with specified ETA

Ø   Responsible for AR month end close on time

Ø   Preparation of various aging reports and cash forecast on weekly basis 

Ø   NetSuite and Salesforce CRM will be an added advantage 

Ø    Qualified MBA/B.com with Oracle NetSuite experience only

Ø    Minimum 2-5 years of experience in Global accounting for GL, AR, AP process is preferred

Ø    Readiness to support international team as per different time zones

Ø    Proficiency in Microsoft Office.

Ø    Knowledge of ERP Package, preferably NetSuite.

Ø    Excellent communication skills, attention to detail, and coordination skills.

Ø    Strong problem-solving and decision-making skills.

Ø    Ability to handle a high-pressure, fast-paced environment.

Ø    Flexibility and ability to multi-task are a must

Are you a high-energy, motivated, smart individual who thrives in a dynamic environment? As a member of a talented and progressive security team, your contributions will immediately affect the organization's success.

The Acoustic Security team is looking for an experienced Security Analyst to join a team focused on threat detection, incident response, and cloud security, securing the next-generation digital marketing platform.

Work alongside passionate security professionals in a complex environment.

This position protects Acoustic products and platforms, to be used by thousands of customers worldwide. This role protects scalable systems to manage our customers’ data consisting of hundreds of millions of contacts and associated attributes. You will research innovative security technologies and processes and work with fresh solutions that can be used to improve security within a cloud environment.

What will you do:

·       Monitor incoming event queues for potential security incidents; identify and act on anomalous network activity.

·       Perform analysis and correlation of logs/alerts from security instrumentation.

·       Detailed analysis and strong understanding of attack vectors, persistence mechanisms, and detection avoidance tactics

·       Perform proficient forensic analysis using security tools and monitoring systems to discover the source of anomalous security events.

·       Manage security incidents following documented Incident Response plans and playbooks.

·       Identify and onboard necessary log sources to ensure visibility across the enterprise.

·       Identify and implement security use cases and correlation rules.

·       Create dashboards, reports, and metrics.

·       Using tools such as EDR, AV, SIEM, IPS/IDS, HIDS, and other security systems as necessary

·       Recommend implementation of countermeasures or mitigating controls

·       Assist in vulnerability scanning and remediation management.

·       Assist in cloud security compliance scans and remediation management.

·       Regularly check the work queue for incoming assignments and complete all work daily and respond to work queue items utilizing pre-defined procedures.

·       Participate in on-call rotation One weekend per month.

·       Participate in a weekly team meetings to share updates and discuss projects.

• 3 years of experience as a SOC Analyst, Security Content Developer and/or Security Engineer
• Ability to understand systems quickly and translate understanding into logic to detect anomalies within the systems.
• Deep understanding of Incident Response framework, root cause analysis
• Understanding of Linux, Windows, and Mac security concepts
• Knowledge of networking protocols and OSI model
• Working knowledge of security best practices for Amazon Web Services (AWS) and Azure
• Packet analysis tools (tcpdump, Wireshark, ngrep, etc.)
• Working knowledge of vulnerability management processes and tools (e.g. Rapid7)
• Must understand exploits, vulnerabilities, network attacks.
• Bachelor's degree in STEM fields or equivalent work experience

What will set you apart?

• Experience with Palo Alto Prisma Cloud, Zscaler or other similar remote access and secure internet solutions
• Experience with Rapid7 InsightsVM
• Experience with Crowdstrike Falcon and Horizon
• Experience with deploying security infrastructure as code in AWS and Azure
• A guardrail, not gates, mentality
• The ability to thrive in a fast-paced work environment that requires independent self-direction, strong attention to detail, and an aptitude for team collaboration and open communication.
• Excellent troubleshooting and problem-solving skills.
• Strong Communication Skills and ability to communicate ideas effectively.
• Demonstrated passion for technology with an “always learning” mode mentality.
• Not afraid of failure and willing to fail fast so you can move onto new ways of doing things.

Willing to have flexible hours, on occasion the need the change shift hours temporarily with another team member.

Provisioning Managers report to the Provisioning Director and are committed to leading a top-class team who provides timely and accurate provisioning of global client environments and components for Acoustic Connect. Acoustic Connect is the next-gen one of kind solution which has come together in a singular platform built from decades of innovation that provides a critical set of communication, marketing, AI and analytics tools. The Provisioning Manager must be able to adjust, adapt, and execute all responsibilities in a fast-paced environment. 

Responsibilities:  
 

• Oversee delivery of client product provisioning and configuration.  
• Ensure Provisioning Specialists meet objectives and maintain a positive client experience. 
• Manage a skilled team of entry level (Provisioning Specialists) and subject matter experts (Provisioning Tech Leads/Architects). 
• Understand client requirements and ensure team members deliver effective and efficient completion of client provisioning projects. 
• Closely collaborate and communicate across leadership from Onboarding, Account Management, Services, Sales, Development, Support and Finance on business objectives, planning, and process. 
• Provide oversite management of critical client situations to ensure positive, timely outcomes through to resolution, including executive communications and ensuring proper client responses   
• Share in the creation and deployment of internal and client documentation encompassing process, procedures, and best practices. 
• Shared team on-call coverage for escalations outside of business hours. 

• Minimum of two (2) years of relevant management experience in software provisioning, support or services. 3-5 years desired. 
• Experience in agile environments with strong understanding of project management with emphasis on timed delivery. 
• Experience managing distributed teams across time zones. 
• Ability to hold technical conversations in client and internal meetings. 
• Experience in Incident and Change Management processes. 
• Ability to oversee the work of a team including the development and coaching team members. 
• Experience with support ticketing and case processing software. 
• Impeccable organizational skills and ability to multitask. 

• Strong communication skills - written and verbal. 
• Interactive marketing, sales or customer support background a plus. 
• Email Deliverability experience desired.  
• Experience with SQL is desired. 
• Experience with SMS and/or Email Domain configurations desired. 
• Ability and proven experience with strategic thinking and complex decision-making a plus. Highly desirable knowledge or skills include:  email systems, internet technologies and security, cloud based applications, data manipulation, database operations, DNS, and Deliverability. 

Okta Professionals possess knowledge about secure identity management and mobility concepts. They have hands-on experience completing day-to-day operational tasks to support users of the Okta service. Professionals have familiarity with Okta technology and processes related to simple directory integration, single-sign on federation, and application provisioning aspects of User Life Cycle Management

Responsibilities

• The Okta Administrator will manage the Okta service through the Okta Console
• Enables advanced User Lifecycle Management scenarios involving mobile devices, security policy frameworks.
• Support SSO options, and advanced directory integration for SaaS applications and the creation and access of ID’s.
• Use the Okta Policy framework to control user access, understand how to map identity attributes and data transformations using Universal Directory
• Troubleshoot any access, application, and ID issues with the Okta service

• Okta Certified Consultants are technically proficient at implementing the Okta service in a variety of configurations.
• Must have experience integrating common applications, such as, Office 365, SLACK, ADP, Coupa, Netsuite, Confluence, JIRA and Salesforce with Okta.
• Have extensive knowledge and experience scoping and implementing complex Okta integrations involving multi-forest and multi-domain environments, advanced single sign-on (SSO), and inbound federation.
• Working knowledge of Okta APIs and custom configuration options.
• Must be proficient with Windows and MAC hardware in a SaaS environment
• Experience with AWS and AZURE
• Must have strong English speaking and written communication skills
• Atleast 5 years of experience as an OKTA Administrator

Preferred

• Bachelor’s Degree in Computer Science
• Certifications, a plus

The position will provide hands-on, on-site, systems support spanning a diverse computing infrastructure that includes a variety of applications, hardware, and databases. The position manages systems that support the operation and mission of the entire business, including Windows and MAC devices, networks, SaaS applications, and AZURE and AWS envirionments

Responsibilities

• Installation, configuration, onsite support, and administration of mission critical applications and Windows and MAC devices
• Serves as escalation point for any IT issues unresolvable by level 1 support.
• Develop, publish, and maintain technical system documentation.
• Knowledge of IT change management methodologies and independent verification and validation processes for IT systems.
• Evaluate engineering change proposals against baselines and processes.
• Implementation and maintenance of system security configurations in accordance with industry standards.
• Installation of application upgrades and patches in test and production environments.
• Conduct vendor evaluations and make recommendations to management.
• Experience with relational databases and applications in a SaaS environment.
• Engages with Executive Leadership Team (ELT) on IT support, security and preventative maintenance issues.
• Experience with JIRA Service Desk
• Administer networking equipment including VPN, switches, firewalls, DNS, DHCP servers.
• Knowledge of the functions and capabilities of IT hardware and software in multiple layers of the technology stack.
• Understanding of Cloud Computing environments, services, capabilities, architectures, and integration methods.
• Understanding of hardware lifeycyle process. Laptop imgaging (staging), end user configuration, secure wiping of machines, end of life disposal, and legal or litigation hold.
• Monitor hardware and supporting software for the purpose of ensuring that resources are available and utilized effectively
• Coordinate work assignments with other subject-matter experts.
• Provide technical support and customer service directly to end users through the use of a ticketing system, telephone, electronic communication, and remote screen sharing.
• Troubleshooting, diagnosis and timely resolution of system problems and issues engaging vendor support when appropriate.

• Able to function in an on-call capacity during and after regular business hours

• 5+ Years of working experience
• Understanding of Windows and MAC Hardware architectures
• Working knowledge of JIRA and SLACK, JAMF, InTune
• Proficient in the O365 Suite
• Experience with cloud computing platforms including Microsoft Azure, Amazon Web Services.
• Microsoft Active Directory, Group Policy Objects
• Demonstrable diagnostic and troubleshooting skills.
• Ability to simultaneously manage and organize several projects and regular duties.
• Excellent English speaking and written communications skills.
• Ability to work independently and be a “self-starter”
• Experience providing IT support to C-Suite exectutives.
• Shift work required. Must be accessible to Pune office

We are seeking a highly skilled and motivated Microsoft O365 Administrator to join our dynamic IT team. The ideal candidate will be responsible for managing and maintaining our organization's Microsoft Office 365 environment, ensuring its optimal performance, security, and functionality. The successful candidate will possess a deep understanding of Microsoft 365 applications, security best practices, and excellent problem-solving skills.

Responsibilities:

Microsoft 365 Administration

• Oversee the day-to-day administration and management of Microsoft 365 applications and services.
• Configure and maintain user accounts, groups, and permissions within the Microsoft 365 environment.
• Implement and manage SharePoint Online and OneDrive for Business to ensure seamless collaboration and document management.

Email and Communication:

• Administer Exchange Online, including mailbox management, email security, and distribution lists.
• Monitor and troubleshoot email-related issues, ensuring high availability and performance of the messaging infrastructure.

Security and Compliance:

• Implement and enforce security best practices to protect against cyber threats and data breaches.
• Monitor and audit Microsoft 365 security features, such as Azure AD Identity Protection and Microsoft Defender for Office 365.
• Collaborate with the security team to ensure compliance with data protection and privacy regulations.

Collaboration Tools:

• Manage Teams and other collaboration tools to enhance internal communication and collaboration.
• Provide support and training to end-users on collaboration tools and best practices

Troubleshooting and Issue Resolution:

• Investigate and resolve incidents related to Microsoft 365 applications and services.
• Work closely with end-users to address and resolve technical issues in a timely manner.

Upgrades and Enhancements:

• Stay abreast of new Microsoft 365 features and updates, evaluating their applicability to the organization.
• Plan and execute upgrades and enhancements to the Microsoft 365 environment to ensure optimal performance and feature utilization.

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Proven experience as a Microsoft O365 Administrator or similar role.
• In-depth knowledge of Microsoft 365 applications, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams.
• Strong understanding of security best practices and experience implementing security measures within the Microsoft 365 environment.
• Familiarity with compliance standards and regulations, such as GDPR and HIPAA.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with cross-functional teams.
• Certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Microsoft Certified: Messaging Administrator Associate are a plus.

As a Sr. Deliverability Analyst, TechOps, you will use your proven Email Deliverability, subject matter and technical expertise to troubleshoot and resolve complex and escalated email deliverability, ISP, and technical infrastructure issues across our Acoustic product suite - which includes components such as SMS, email, web, mobile push, and analytics. Acoustic is bringing cutting-edge technology to the marketing technology space, leveraging AI to bring human-centered solutions to our customer's biggest marketing challenges.

This role provides an exciting opportunity to leverage your technical expertise and customer service skills to analyze, troubleshoot, and resolve issues pertaining to the Acoustic ecosystem of products.

• Provide second line deliverability support for Acoustic products, including:

• Diagnosing and troubleshooting email delivery and ISP deliverability issues.
• Working with ISPs, email blacklists, and anti-spam technology providers to remediate Acoustic customer issues.

• Providing internal and customer guidance & best practice recommendations on product related issues
• Responding and managing customer escalations and critical issues
• Serve as subject matter expert on email deliverability to internal teams and Acoustic customers.
• Provide analysis and advise customers on topics such as email reputation, ramp up, throttling, related metrics/bounces, authentication, and MTA configuration.
• Analyze, investigate, troubleshoot, document, and track deliverability support cases and service engagements from initial response through resolution.

• Identify trends across the industry, clients, cases and/or teams to initiate proactive measures/processes combatting potential problems.
• Participating in industry discussions and staying current on trends, policies and regulatory issues in the email landscape.

• The role includes additional responsibilities, such as:

• Developing deep technical understanding and become certified on Acoustic software products, including Connect, Campaign, Tealeaf, Content, and Exchange.
• Conducting root cause analysis for issues

• Managing outages and production incidents
• Preparing FAQs, upgrade notes, knowledge base articles
• Collaborating with internal Acoustic teams (engineering, DevOps, customer success) as needed

• Assisting with other reasonable duties as may be required being adaptable to ever changing business needs.

Rotating shift work is required. General requirement is to provide coverage for European business hours. Also includes weekend and holiday on-call rotation.

Qualifications

• 3+ years of experience in an email deliverability role for an enterprise software company, driving resolution of email delivery issues and deliverability services for senders.
• Understanding of email delivery processes including IP addresses, DNS, SMTP, authentication, reputation, and email headers

• Understanding of email best practices for sending marketing and transactional email
• Understanding of standard email remediation processes, such as working with ISP abuse desks and third-party anti-spam groups.
• Experience with email server configuration
• Experience with HTML, APIs, SQL, XML, and database concepts (such as Oracle and/or AWS).
• Formal training in web technology and academic understanding of applications and code.

• Strong analytical and problem-solving skills.
• Service-minded and customer-focused attitude.
• Ability to achieve performance targets with minimal supervision.
• A collaborative, teamwork and learning mind-set.
• Very good communication skills in English, both spoken and written.

• Experience with environment configuration and troubleshooting. 
• Bachelor’s degree. 
• This role is remote.

As a Sr. Deliverability Analyst, TechOps, you will use your proven Email Deliverability, subject matter and technical expertise to troubleshoot and resolve complex and escalated email deliverability, ISP, and technical infrastructure issues across our Acoustic product suite - which includes components such as SMS, email, web, mobile push, and analytics. Acoustic is bringing cutting-edge technology to the marketing technology space, leveraging AI to bring human-centered solutions to our customer's biggest marketing challenges.

This role provides an exciting opportunity to leverage your technical expertise and customer service skills to analyze, troubleshoot, and resolve issues pertaining to the Acoustic ecosystem of products.

What you will do:

• Provide second line deliverability support for Acoustic products, including:
• Diagnosing and troubleshooting email delivery and ISP deliverability issues.
• Working with ISPs, email blacklists, and anti-spam technology providers to remediate Acoustic customer issues.
• Providing internal and customer guidance & best practice recommendations on product related issues.
• Responding and managing customer escalations and critical issues
• Serve as subject matter expert on email deliverability to internal teams and Acoustic customers.
• Provide analysis and advise customers on topics such as email reputation, ramp up, throttling, related metrics/bounces, authentication, and MTA configuration.
• Analyze, investigate, troubleshoot, document, and track deliverability support cases and service engagements from initial response through resolution.
• Identify trends across the industry, clients, cases and/or teams to initiate proactive measures/processes combatting potential problems.
• Participating in industry discussions and staying current on trends, policies and regulatory issues in the email landscape.

The role includes additional responsibilities, such as:

• Developing deep technical understanding and become certified on Acoustic software products, including Connect, Campaign, Tealeaf, Content, and Exchange.
• Conducting root cause analysis for issues
• Managing outages and production incidents
• Preparing FAQs, upgrade notes, knowledge base articles
• Collaborating with internal Acoustic teams (engineering, DevOps, customer success) as needed
• Assisting with other reasonable duties as may be required being adaptable to ever changing business needs.
• Rotating shift work is required. General requirement is to provide coverage for European business hours. Also includes weekend and holiday on-call rotation.

• 3+ years of experience in an email deliverability role for an enterprise software company, driving resolution of email delivery issues and deliverability services for senders.
• Understanding of email delivery processes including IP addresses, DNS, SMTP, authentication, reputation, and email headers
• Understanding of email best practices for sending marketing and transactional email
• Understanding of standard email remediation processes, such as working with ISP abuse desks and third-party anti-spam groups
• Experience with email server configuration
• Experience with HTML, APIs, SQL, XML, and database concepts (such as Oracle and/or AWS).
• Formal training in web technology and academic understanding of applications and code.
• Strong analytical and problem-solving skills.
• Service-minded and customer-focused attitude.
• Ability to achieve performance targets with minimal supervision.
• A collaborative, teamwork and learning mind-set.
• Very good communication skills in English, both spoken and written.
• Experience with environment configuration and troubleshooting. 
• Bachelor’s degree. 

Acoustic is an independent marketing cloud with the open platform needed for success in a dynamic world. We’re reimagining marketing technology by lessening the burdens of repetitive tasks and equipping marketers with powerful technology that is simple and easy to use. We give marketers more time to do what really matters—to think bigger and put themselves back into the work. We help marketers aim higher, bringing humanity back into marketing. Acoustic serves an international client base of more than 3,500 brands, including Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing, and marketing automation solutions. For more information, visit www.acoustic.com.

Acoustic is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for everyone. All employment is decided based on qualifications, merit, and business need.

About Corporate Applications & Consulting

Join Acoustic’s Corporate Applications and consulting team. The team collaborates with internal stakeholders and external vendors to develop a trusted application ecosystem and be a trusted expert developer in the Salesforce ecosystem. The team transforms business challenges, pain points and current state application limitations into cross functional solutions.

Roles & Responsibilities

Acoustic is an independent marketing cloud with the open platform needed for success in a dynamic world. We’re reimagining marketing technology by lessening the burdens of repetitive tasks and equipping marketers with powerful technology that is simple and easy to use. We give marketers more time to do what really matters—to think bigger and put themselves back into the work. We help marketers aim higher, bringing humanity back into marketing. Acoustic serves an international client base of more than 3,500 brands, including Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing, and marketing automation solutions. For more information, visit www.acoustic.com.

Acoustic is proud to be an equal opportunity employer. We value diversity and are committed to providing an inclusive environment for everyone. All employment is decided based on qualifications, merit, and business need.

RESPONSIBILITIES

Development Skillsets

• Create custom objects, workflows, triggers, theForce.com IDE, migration tools, SOQL, SOSL, and web services
• Design and develop solutions for tuheSalesforce.com platform, using Apex programming language
• Design and write automated tests
• Develop custom applications and perform testing using Salesforce Apex and Visualforce. Writes, tests, analyzes, and implements high-quality code according to specifications.
• Follow development best practices and guidelines in implementing solutions, without creating technical debt or compromising security
• Hands on configuration of new and existing Salesforce.com features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed Packages.
• Identify performance bottlenecks in data ingestion workflows
• Implement new features based on provided technical and user experience design
• Optimize SQL generation for slow performing queries
• Perform independent code reviews and certify code developed by yourself and other team members
• Perform root cause analysis to efficiently identify and resolve problems and data loads
• Understanding of other related but not limited to the following web technologies: SQL, SOAP, HTML and Salesforce.com Web Services APIs

Project / Team Skillset

• Ability to take the initiative and work following company processes
• Be a trusted advisor to business relationship managers, administrators, and Salesforce super user stakeholders by providing best practice expert guidance and direction for technical design and implementations in Salesforce.
• Be an internal subject matter expert on technical aspects of salesforce in Lightning, Apex, Visual Force, triggers, working with Admins and architects.
• Experience with functional processes across HR, Finance, Marketing, Sales, Sales Operations, Services and Support.
• Experience working in a fast-paced, high change environment
• Excellent verbal and written communication skills are a must
• Focus on user efficiency, solving business/customer issues, inventing creative solutions, and ensuring data accuracy across the system. Keep up to date with Salesforce releases, features and best practices.
• Manage projects throughout the entire software development life cycle (including design, coding, testing, deployment, documentation, and support)
• Responsible for adhering DevOps best practices and working in a professional manner as part of a team, respecting source controls and releases.
• Understand Object Oriented concepts and the ability to implement them

• Bachelor's degree in computer science or related field

• 4+ years of hands-on experience as a Salesforce Developer

• 2+ years of Salesforce CPQ development experience
• Excellent understanding of Visualforce, Apex, JavaScript, and CSS
• Extensive knowledge of Salesforce integration patterns, best practices, and capabilities including APIs, security, authentication, etc.
• Salesforce Certifications (Administrator, Advance Administrator, Developer) preferred

DemandTec team, part of Acoustic, is looking for a dynamic Data Integration Engineer

with end-to-end vision of what and how data would be processed and used by Merchandising applications hosted in SaaS environment. This candidate would work with a team of talented Engineers in delivering quality features using agile development methodology. Candidate should be proficient in ETL technologies with modern Big Data technologies to efficiently process ever increasing data volumes in near real-time to support merchandising apps and analytics. Ideal candidate would have performance and scalability front and center in design decisions and implementation. To succeed in this role, you need to be versatile, smart and have innate desire to build product features the right way. Finally you should be able to collaborate and communicate with major stakeholders - product manager, other application teams,

support and operations.

Responsibilities:

·       Design and develop high performance data integration jobs using IBM DataStage and Java

·       Work with product managers to understand customer data requirements 

·       Understand impact of various types of Retailer data on Merchandising applications

·       Build SaaS based enterprise web applications using latest web technologies

·       Collaborate with QA team to ensure data integration enhancements meet functional and performance criteria

·       Work with Technical Services and Support to promptly address customer issues

·       Champion Agile development practices with frequent releases to Production

·       Conduct design & code reviews

·       5+ yrs of experience designing ETL jobs to process large data volumes - preferably using IBM DataStage

·       2+ yrs of experience with database stored procedures and SQL Queries - preferably in DB2.

·       Strong analytical and problem solving skills

·       2+ yrs of experience in Java- and Web-based application development.

·       2+ yrs of Linux with strong scripting experience - such as Shell, Perl, Python or Ruby.

·       Ability to set priorities and undertake complex tasks with minimal supervision 

·       Good written and verbal communication skills 

·       SaaS and Cloud Experience a plus

Education:

   Bachelor's degree in Computer Science or equivalent