Total 99 job vacancies by AccorHotel

• Prepare guests' orders promptly according to standards and ensure they are served in a timely manner.
• Ensures bar maintenance and inventories are up to Fairmont Standards during the entire dining experience.
• Prepares the beverage, food, and supplies requisition and monitors inventory levels, shortages and supplies.

• Makes requests, monitors and tracks departmental supplies, and chemical amenities of the hotel.
• Prepares monthly reports, inventory of items, accruals, and expenses of the department.
• Provision of admin work including but not limited to updating bulletin boards, coordinating departmental activities, filing of documents and managing department. schedules

We are seeking a skilled and dedicated Duty Engineer to join our team in Lapu-Lapu City, Philippines. As a Duty Engineer, you will play a crucial role in maintaining the efficient operation of our facility's engineering systems and equipment. Your key responsibilities will include:

• Coordinate daily engineering operations, including staff briefings and work assignments
• Manage planned and unplanned maintenance programs for various systems, including air-conditioning, electrical, refrigeration, and fire & life safety equipment
• Supervise team members, ensuring safe work practices and efficient operations
• Monitor and manage contractor work, ensuring compliance with health and safety policies
• Prepare consumption reports on power, water, steam, and gas
• Develop and maintain staff training programs, including induction for new employees
• Create weekly staff schedules and conduct performance reviews
• Ensure compliance with hotel fire & life safety and emergency procedures
• Maintain high standards of personal appearance and adhere to hotel policies

• Conducts negotiations with suppliers and contractors to obtain the best possible price.
• Coordinates with the requesting department all product specifications, lead time and other details pertaining to the requested product.
• Ensures quotation and supplier accreditation files are complete and accurate and all food deliveries are compliant with the food safety standards of the Hotel.

• Introduces stringent cost control measures and ensures that all inventory movements within the hotel are accounted for and properly supported with appropriate documentation.
• Performs the physical count of all storeroom stocks and month-end inventory with final balances to be reconciled, also witnesses the physical count of operating equipment.
• Assists in analyzing expenses as well as on the allocation of other expenses of all departments.

Essential Duties and Responsibilities – (Key Activities of the role)

Brand

• Be fully conversant with the brand, its standards and its DNA (visual and written communication, product, service, distribution e.g. brand Packages)

• Manage brand compliance for the hotel to grow the equity of the hotel and outlet brands and the brand equity across all channels

• Manage all marketing/promotional/sales collateral development/production both on and off line

• Monitor all printed materials to ensure adherence to corporate identity standards

• Serve as hotel spokesperson, when appointed by General Manager, to make all official statements for hotel to media, especially during crisis situations

Communications/Public Relations

• Manage a fully integrated communications calendar for the Hotel around events, food and beverage, public holidays, need periods

• Establish and maintain a relationship with Key local press and local media

• Liaise with the regional Communications team to maximize communications exposure

• Ensure all visual and written communication (internal/external, offline/online) is fully aligned with the hotels positioning and brand

Sponsorship:

• To identify opportunities to further expose the hotel and maximize revenue opportunities through sponsoring local sport/cultural/art events that are aligned with the hotel positioning and are sound in delivering a strong ROI

• Drive the marketing and communication (internal and external) of the Hotels CSR commitments

Loyalty & Partnerships

• Ensure that ALL is robustly promoted in the hotel and champion a loyalty culture

• Ensure the hotel ALL recognition program is followed and according to the brand promise

• Drive the revenue potential across both rooms and food and beverage from Accor Advantage Plus members with timely offers and account management of the Accor Advantage Plus offices

• To identify complimentary Partnership opportunities to grow the hotel equity (always ensuring our own Loyalty and Subscription programs are protected)

• In conjunction with the Director of Revenue manage country, regional and global partnership opportunities with airlines and financial institutions

Digital Marketing:

• Effectively manage the hotel’s content and images through conducting regular website audits

• Proactively explore all online opportunities for the hotels including but not limited to; local business opportunities, city/regional tourism organizations

• Manage the hotels’ website – traffic and revenue generation, promotional content display

• Manage the hotel email database and e communication activity

• Manage online advertising for the hotel (display banners, SEM/PPC etc.)

• Manage the online promotion for conference and catering and food and beverage activity at the hotel

• Set-up, manage social media accounts and sharing sites as relevant to the hotels markets (Facebook, Twitter, You Tube, Flickr etc.) and develop social networks

• Monitor various media for positive and negative comments and discussions about the Hotel (Trip advisor, Blogs, and Forums). Take part in conversations and answer comments as a mediator

• Maintain photo/electronic library of hotel Executive Committee and all other aspects of hotel

• Establish PR & Communications programs that will benefit and support sales and F&B strategies and initiatives

• Report to appropriate party’s negative comments and discussions

• Identify threats and opportunities in user generated content surrounding our hotel

• Recommend new alternatives or ideas to develop the Hotel’s online marketing strategies

Team Management

• Interview, select and recruit team members

• Identify and develop team members with potential

• Conduct performance review with the team

• Constantly monitor team members’ appearance, attitude and degree of professionalism

• Develop, conduct and maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business

Other Responsibilities

• Attend all briefings, meetings and trainings as assigned by management

• Maintain a high standard of personal appearance and hygiene at all times

• Be aware of the hotel fire & life safety/emergency procedures

• Perform other reasonable duties assigned by the assigned by the Management

We are seeking a talented and creative Graphic Artist to join our dynamic team in Lapu-Lapu City, Philippines. As a Graphic Artist, you will:

• Create innovative designs for print and digital media, including marketing campaigns, social media, and promotional materials
• Collaborate with cross-functional teams to understand project requirements and generate creative concepts
• Develop and maintain brand consistency across all design materials
• Design layouts for various marketing collateral, including brochures, flyers, and presentations
• Manage multiple projects simultaneously while meeting tight deadlines and staying current with design trends
• Retouch and manipulate images to enhance visual appeal

• Knowledge in bar drinks and menu creation
• Manages the stocks and setup for the bar in line with brand standards
• Can handle bar operations and people management
• Promotes the bar's full range of products

As a Sales Executive, you will:

• Develop and maintain extensive product knowledge to effectively present our offerings to potential clients
• Conduct market research, identify trends, and generate quality leads
• Proactively reach out to businesses, build relationships, and provide exceptional customer service
• Negotiate and close deals, ensuring mutually beneficial outcomes
• Develop and implement effective sales strategies to meet and exceed targets
• Monitor market conditions and competitor activities to identify new opportunities
• Provide regular updates on sales activities, pipeline, and forecasts to management

• Maintains quality and consistency levels of production and presentation and consistently monitors expenses.
• Ensures waste is minimized through accurate ordering, adhering to established par levels, production and maintains and sets sanitation, hygiene and safety standards.
• Ensures team productivity through training, coaching and mentoring.

• Promotes and sells customized spa programs, and ensures effective communication amongst all departments within the hotel.
• Utilizes revenue management to maximize revenue generation based on data.
• Ensures Guest or Member satisfaction at all times by ensuring that safety and service are always the spa's priority.

OBJECTIVES

Reporting directly to Director of Rooms, the Assistant Front Office Manager is responsible for assisting Front Office team in the overall day to day operations of the hotel whilst on duty.  At all times the Assistant Front Office Manager is expected to lead by example - their behaviours, speech and appearance must be without fault.  Their treatment of staff must be courteous and discretionary.  Their guest service standards must be the benchmark that sets the levels to be attained by all hotel staff.

KEY RESPONSABILITIES

Front Office Operation

• Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
• Check that all Front Office employees report to work punctually and are well groomed before each of their shift
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
• Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
• Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Liaise with Finance Department to ensure that credit procedures are properly carried out
• Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
• Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
• Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
• Handle all guest correspondences and ensure prompt follow-ups
• Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times

Team Management

• Interview, select and recruit Front Office employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Prepare payroll and gratuity reports
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

This position is responsible in ensuring a safe environment for the hotel employees and guests, and safeguards the assets of the hotel. The Security Manager assists the Management, employees and guests in every way that is consistent with the protection and prevention objectives. He/she also supervises and trains the security team.

Operation

• Manage and supervise the day-to-day security force to ensure the safety and security of all guests, employees and hotel property
• Design, implement and train employees on preventive security programs
• Conduct patrols and regular checks on all Security Officers to assure that they are alert and discharging their duties efficiently and effectively
• Conduct all criminal investigations, put up investigation papers /documents and report cases in connection with crime, subversions, potential liabilities and insurance requirements
• Assist colleagues in handling of unusual guests or employees’ issues, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbances, power or elevator failures, medical assistance and natural disasters
• Keep abreast of developments within the hotel and community as they relate to security as well as act as a liaison with local law-enforcement agencies
• Be fully conversant of current local laws and regulations as they relate to the hotel, particularly in the area of guests, patrons and employees’ rights
• Provide security coverage for VIP guests
• Oversee and ensure expenditures are within the budget
• Cultivate Informers with the intention of obtaining information of security interest that may be of immediate or future use to the Department for prevention and detection purposes
• Ensure that all pertinent information is documented in the Daily Security Report
• Always be on-call, including off-duty hours, for any emergency that may arise
• Comply with hotel and department policies and procedures at all times

Team Management

• Interview, select and recruit team members
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Prepare detailed induction programs for new employees
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Ensure payroll and payroll forecasts are submitted promptly and accurately
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Comply with hotel and department policies and procedures at all times
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

• The Job Description will be discussed in the interview

Our sophisticated Cuvee Lounge Bar, located in the heart of Brisbane City, is seeking a skilled and charismatic Bartender to join our team on a Full Time basis. Create memorable mixology whilst indulging your curiosity and passion for different flavours and ingredients. Extending your knowledge of cocktails, spirits and beers, you can delight guests with new taste experiences. Take the pride in serving the drinks they know, just the way they love them and with every perfect serve, the more you can enjoy each day.

• Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including signature cocktails, wines, and spirits
• Engage with customers in a friendly and professional manner, providing recommendations and answering questions about our menu offerings
• Maintain a clean and organised bar area, ensuring compliance with health and safety regulations
• Accurately process customer orders and handle cash and credit card transactions using our POS system
• Collaborate with the kitchen to ensure timely and efficient food service
• Monitor and maintain bar inventory, placing orders for supplies as needed
• Assist in creating new cocktail recipes and seasonal drink specials
• Ensure adherence to responsible alcohol service practices and local regulations.