Total 4 job vacancies by AMADEUS IT PACIFIC PTY LTD

Summary: The team is composed of a mix of business analysts and software developers integrated in the APAC Passenger Service train, and delivers product increments as per the train backlog with a specific specialization:
- Onload functionality (the Sydney team is owning this product and fully accountable for its evolution)
- Community developement on the DCS application
- Support for APAC carriers and projects (JAL, NH...)
The team manager is responsible for developing team members in line with business needs, anchoring the team in APAC context and supporting the Passenger Service train in the region as individual contributor.

The successful candidate will be a servant leader, responsible for ensuring the team is performing optimally:
- High level of engagement, team building
- Skills aligned with business needs
- Individual follow up: job mentoring and coaching, performance review
- Supporting recruitment

S/he also participates to the Passenger Service train as individual contributor, within the following fields:
- Technical or functional component expert, contributing as a component owner or supporting the transversal team on specific topics
- Epic owner: follow a topic, end to end, through the portfolio Kanban (Funnel, Analyzing, Backlog, Implementation, Done) – particularly on projects involving APAC customers or Community Projects"

Main Responsibilities:
Team Management (General duties)
Individual Team Member Management
Individual contributor to SaFE trains
Management of ICT Security for the service
Direct ICT operations and establish priorities between system developments, maintenance and operations
Analyse information needs and identify technologies to address such needs

Jobholder profile:
Education: Post-secondary degree in Computer Science or related technical field or equivalent experience
Bachelors or Master's degree in IT/Computer Science related fields
Experience: At least two years of relevant experience including:
Experience with Agile methodologies (ideally SAFe)
Airline Industry
Large scale project in an operational context
Business Understanding: Extensive experience as a Manager, Business Analyst or Software Developer for DCS or another Altea product.
Computing skills: Jira, Incident Management Tool, Software Development Life Cycle, C++/ Java/ Python

Implementation Principal Engineer

PURPOSE OF THE ROLE

Working with the Project Manager as the technical Lead during project implementations the Implementation Manager will demonstrate advanced leadership, problem solving and customer service and relationship management skills. 

Provide advanced product knowledge, installation and infrastructure skills in the implementations of Amadeus Airport IT self service products.
The Implementation Manager will be responsible for large project implementations and advising our customers of product usability. 

The Implementation Manager must be knowledgeable with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment. 
The role will be required to take accountability of the end-to-end delivery of Customer Facing projects, software and hardware, testing and go-live. 

This is a customer facing role that interacts within all levels of the client's organisation from C Level to technical SMEs. The Implementation Manager will build very strong relationships in the customer organisation to ensure high levels of customer satisfaction and nurtures future business opportunties. 

Main Responsibilities:

- Leadership Responsibilities

Technical manager for large project implementations, with overall responsibility for all installation and configuration activities:

• Creation of implementation plan, working with project manager. 

• Provide weekly status report to project manager on progress of implementation.

• Owner of any identified technical issue until resolution.

• Provide timely advice, recommendations and status to project manager.

• Attend and report status at both internal and external project management meetings. 

• Attend and report status at both internal and external steering committees. 

• Reporting project status back to head of implementation.

• Work directly with our customers to advise on upgrades, installations and architectural related topics as they relate to our products.

• Work with head of implementaiton to allocate and schedule implementation engineers to projects.

• Lead and manage implementation engineers and commisioning engineers while they perform their duties.

• Participate in pre-sales presentations to our customers to demonstrate our product capabilities.

- Technical responsibilities

• Facilitate customer testing phases such as Airline Acceptance Testing, UAT, SAT, OAT etc. 

• Collect and document specific Customer data/ functional/ technical implementation requirements

• Understanding of airport IT systems, peripherals and software development lifecycles or other relevant experiences.

• Conduct analysis and contributes to joint product design efforts.

• Support the other teams involved in the SDLC: Business Analyst, QAs, etc.

• Expert Knowledge of Common Use products or other relevant experiences.

• Expert knowledge of Amadeus Biometrics, working with product managers and Enginering SME's to implement Biometric solutions.

• Expert knowledge of Amadeus Self Service products, working with product managers and Enginering SME's to implement solutions.

Relevant Work Experience:

• Experience working on Airports and/or Airlines Projects is mandatory

• Experience in Airport Automation, Airport IT, Baggage Handling is is mandatory.

• Experience with Self-service equipment development is is mandatory.

• Some practical experience with Airport devices such as printers and scanners.

• Strong understanding of airport self service, biometrics and common use solutions and airline DCS.

• Works effectively with people from different backgrounds / cultures to accomplish business objectives, valuing and gaining benefit from the diversity of ideas / perspectives in a multi-cultural environment.

• Initiates and leads new approaches without needing to be told to do so and proactively addresses risks. 

• Discusses needed change with a view to the future, creates commitment and enthusiasm towards the goal and actively anticipates / manages resistance.  

• Good communication skills

• Must have the ability to obtain a relevant passport and agree to travel domestically and internationally as required to support the job requirements.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Principal Software Engineer

PURPOSE OF THE ROLE:

As an accomplished Principal Software Engineer within our dynamic Platform Engineering team, you bring a wealth of experience in software development and a mastery of engineering practices spanning the entire software product life-cycle. Your pivotal role involves steering the evolution of cross-functional platforms, encompassing service chassis, global observability, automation, infrastructure as code, and continuous integration and delivery.

In your enabling capacity, you empower product feature development teams by championing consistent high standards and fostering platform-compatible design, effectively minimizing cross-team friction. As a collaborative leader, you seamlessly engage with members from diverse teams, proactively addressing underlying technical challenges to enhance our engineering productivity continually.

Your strategic insights and hands-on approach position you at the forefront of our platform's innovation, ensuring a robust and streamlined development environment for sustained success.

Main Responsibilities:

- Internal Developer Platform (IDP)

•   Evaluate and architect IDP solutions, providing automation support throughout the product lifecycle, including interfacing with existing tools.

•  Lead the evolution of IDP in collaboration with the Product Owner (PO).

•  Continuously design and refine IDP to streamline our SAFe release train.

- IDP Integrations

• Integrate IDP with infrastructure management tools, ensuring efficient control over infrastructure provisioning, upgrades, and recovery using Infrastructure as Code (IaC) and other relevant technologies.

• Lead the integration between IDP and the Continuous Integration/Continuous Deployment (CICD) pipeline, encompassing source code repository automation, centralized and aggregated solution-level CICD, and governance of CICD practices to eliminate frictions.

• Lead integrations between IDP and the Test Automation framework (Touchstone).

• Lead integration efforts between IDP and Operation Automation, ensuring automated commissioning, monitoring, alerting, and recovery beyond service deployment in the CICD pipeline.

- Piloting and Enabling

• Continuously explore new tools and technologies for application development teams.

• Empower application development teams post Proof of Concept (POC) of new tools or technologies through training and guidance, enabling them to efficiently acquire the necessary skills for future work.

• Collaborate with feature teams on internal application architecture to ensure seamless integration with the overall platform. 

- Team growth

• Mentor junior team members in design and development skills.

• Supervise juniors to ensure proper and timely completion of tasks.

Relevant Work Experience:

• Software Development: 10+ years of professional software development experience

• Software Architecture: Architect, design, and develop sophisticated software solutions.

• Extensive expertise in designing and constructing microservices-based and distributed software architectures.

• Code debugging & troubleshooting :Proficient in advanced code debugging and troubleshooting skills, enabling the diagnosis of issues in code structure and platform architecture.

• System and Infrastructure: Hands-on experience with databases, including MySQL, Mongo, and Elasticsearch.

• Working knowledge of TCP/IP, DNS, and HTTP protocols for understanding data transmission over networks.

• Experience with cloud infrastructure platforms like AWS, Azure.

• Excellent scripting skills in scripting languages.

• Familiarity with Infrastructure as Code frameworks such as Terraform, CloudFormation, or Pulumi.

• Proficiency in monitoring and logging tools like Splunk, ELK stack, and Datadog would be advantageous.

• CI/CD pipeline concepts: Experience with continuous integration/delivery tools such as Jenkins, TeamCity, Octopus Deploy, ArgoCD would be advantageous.

• Container Orchestrator expertise: Kubernetes/OpenShift experience and knowledge would be advantageous.

Nice to have Skills

• Experience with C# and .Net 

• Experience with airline DCS relative development

• Experience implementing TDD, CI/CD

• Experience developing infrastructure for complex solution

• Experience with system monitoring tools and services

• Keen interest in staying up-to-date with the latest technologies.

#LI-APAC24

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Product Manager (Self-Service)

PURPOSE OF THE ROLE

Within Airport IT, Self-service and automation technology is slated for exponential growth with wider self-service and biometric adoption expected in the coming years. Industry reports suggest that Self check-in kiosk will grow by 27.8% between 2020-2025 and self-service Bag drop market is forecast to grow by 421% by 2030. Biometric adoption is forecast to ramp up over the next five years, averaging 140.3% growth across the market (Valour Consultancy Ltd, 2021).

You will be part of the Passenger processing - Self-Service product management team responsible for a portfolio including Self-service airport kiosks, bag drops and biometric solutions. Our end to end solutions include both software and hardware.

Your core product management team and main engineering counterparts will be based in Australia. Your responsibility and reach will be global; collaborating with customers, engineering teams, accounts team in all geographical markets & locations.

As a Product Manager, you will drive product success and development:

• Build a deep understanding of the industry, the market segmentation as well as main the players, competitors, and potential partners

• Be responsible for a subset of the Airport IT Product and solution portfolio (scope will vary depending on Product Management & industry experience as well as core competencies) including

• Building a deep product & portfolio knowledge

• Defining Product vision, strategy and Roadmap

• Pilot product design, build, delivery & implementation with engineering and project teams

• Monitor your product success.

• Opportunity Management: value hypothesis definition & validation

• Building or keeping up-to-date financial business cases

• Driving innovation with Engineering teams

• Contribute to building and strengthening a local product management practice

• Build relationship with Key internal & external stakeholders (industry, partner, customers)

Main Responsibilities:

- Product Management

• Building a deep product & portfolio knowledge

• Defining strategic vision, strategy & roadmap for the product: the product manager contributes to the definition and evolution of the Self-service and Biometrics portfolio by defining and communicating a vision on where the product, area or market could realistically go.

• Communication/evangelization: the Product Manager needs to be able to effectively communicate to users, senior customers (up to VP level) and present at conferences with large audiences (200 +) about the product, the vision and roadmap and its benefits through presentations, documentation and demos.

• Setting product objectives and monitoring Product performance: value hypothesis definition & validation, track product performance/revenue against the Business Case and report on significant deviations.

• Support sales and solution design teams oping for key strategic opportunities

- Requirements Management

• Roadmap: essential in a community environment.

• The Product Manager leads the product from the roadmap in order to serve the customers and implementation projects rather than being led by the project. Key elements for success here revolve around having the right vision. The Product Manager works closely with the development teams to secure and maintain the product roadmap.

• Build his/her own vision from the various sources, for a community product the product manager is exposed to varying requirements around the same area from different customers, regions etc.. This means that the product manager is in a unique position to extract the best approach.

• For product construction and gap analysis the Product Manager needs exhibits strong listening skills, with a good understanding of market and customer needs: understanding where the customer comes from, demonstrate to customer the need has been understood (and not just documented).

• Challenging customer requirements (convincing customer of alternatives, influencing, …)

• Driving innovation with Engineering teams and identifying opportunities for new feature or product to be validated

- Financials and opportunity Management

• Value analysis: the Product Manager builds a view on the key elements of our solutions or potential solution to bring value to the targeted market and the ability to quantifying using a variety of techniques. This will require the ability to create estimation using informed assumptions as often the detailed data analysis is not really possible.

• Understanding of the market (various segments and rough view on the sizes) and potential pipeline and targets. As a result the Product Manager will also maintain the product packaging for optimum performance based on the markets. Perform competitive analysis of other market solutions potential 3rd party solutions available on the market.

• Pricing: especially with new products this can prove an uneasy activity if not handled structurally and combined with the fact that there is a significant amount of subjectivity. The key aspect is to show how pricing/revenue can be maximized. Pricing is driven by the value generated and/or the willingness to pay. A product manager is key to help drive this willingness to pay by demonstrating the value of the product and convincing the customers and markets. The construction costs only come as a last measure and mostly as part of a business case validation.

• Business Case: The Product Manager prepares and maintains the business case for products, evolution and packaging.

- Act as an advocate for product management practice

• Create product awareness across the different internal teams and help build a product management practice

• Ensure close co-ordination with the other Airport IT Product Management teams at all times.

• Evaluate feasibility and viability for new products and large feature development - following a stage gate process

• Support product marketing and strategy (business opportunities, competitive analysis, product launch and go to market strategies)

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.