Total 3 job vacancies by 4fingers Singapore Pte. Ltd.

The Head of Operation position is a crucial function to ensure operational efficiency and profitability for all restaurants in Singapore. The role will be responsible for overseeing many different areas of the business including ensuring the excellence of operational activities and manpower productivity, planning and executing business expansion, monitoring and overseeing the business and employees, analyzing, gathering crucial information, enhancing brand visibility and overall sales, while managing the profit and loss aspects of the business.

Core Responsibilities

• Fully responsible for the P&L for the restaurant operations – managing the restaurant operations to meet desired sales and profit
• Driving operations excellence through various initiatives to improve operations standards, productivity and efficiency – analyze productivity data and optimising staffing and production capacity
• Ensuring consistently high standards of hygiene, cleanliness and food safety to deliver excellent customer experience
• Driving service excellence through various initiatives
• Collaborating with various departments to unify teams and foster a work environment that aligns with company strategic direction and improve efficiency – this include coordinating for new project development, marketing campaigns, new product development, digital initiatives, manpower initiatives, cost management initiatives and etc
• Coordinating with the management for strategic business expansion - assisting with the sourcing and analysis of potential new locations
• Engaging with government authorities and ensure adherence to regulatory standards.
• Any ad-hoc projects/initiatives assigned by management from time to time
• Carry out scheduled and unscheduled visits to stores to ensure operations are running smoothly.
• Explore new trade areas as part of the process for opening future stores.

Requirements:

• Preferably a degree or diploma holder in Hospitality field.
• Possess strong analytical and problem solving skill.
• Strong negotiation skills.
• Strong written and verbal communication skills.
• Strong planning and organizational skills.
• At least 10 years experience in management role in F&B or retail operations
• Proven ability to manage profitable businesses.
• Proven ability to build and lead strong teams.
• Proven ability to have an ‘Attention to Detail” mind-set.
• Stable work history to date, i.e., have a record of staying with previous employers for significant periods.

The Assistant Restaurant Manager is responsible for managing all day-to-day elements of running a restaurant. The incumbent has partial operational and P&L accountability for a high-turnover business. They are expected to proactively manage, motivate and lead a team from varying backgrounds and cultures. He / She is required to assist the Restaurant Manager in executing and delivering the business plan.

Role and Responsibilities:

1. Drives & Delivers Results

• Cascades KPIs at team and individual levels.
• Analyses information to identify cause-and-effect relationships and correlations.
• Identifies critical elements and assesses consequences of different courses of action and proposes solutions.

2. Demonstrates Personal Excellence

• Provides guidance and advice in his/her area of expertise/knowledge and applies them in his/her area of responsibility.
• Actively seeks learning opportunities and actively shares knowledge and information with others. Shares specialized knowledge, skills and learning from experience across different situations and contexts effectively.

3. Focuses on Customers

• Examines Customer interests, needs, wants and experience to propose and develop solutions that add value.

4. Drives Innovation & Improvement

• Adapts changing circumstances, including emergencies and other unexpected situations.
• Implements initiatives related to the improvements of processes and systems.

5. Communicates Effectively

• Develops consensus on ideas and recommendations affecting own team. Facilitates discussions and gives consideration to a range of interests, options and possibilities.

6. Collaborates to Win

• Identifies and builds partnerships. Develops and maintains long-lasting partnerships to strengthen relationships. Delivers priorities and initiatives outputs.

7. Builds Diverse Team (Employees)

• Takes initiative in supervising staff members under his/her responsibility.
• Ensures that roles and responsibilities within the team are clear. Plans and reviews work, and assess staff performance.
• Remains alert to emerging issues and trends that might benefit or otherwise impact individual and team's work.
• Creates regular opportunities for team members to contribute toward enhancing service quality.

Requirements:

• Min 2 years experience supervising Crew in F&B industry.
• Passionate about food industry and customer experience.
• Experience in store operations, staff scheduling
• Able to manage both Back and Front of House.
• Familiar with food industry local laws, certifications and compliance
• Ability to communicate effectively with both internal and external parties.

Overview of Position:

To assist Restaurant Manager in creating and maintaining a culture of customer service, employee recruitment and development, and business profitability, while upholding the brand standards as set by 4Fingers.

Assist the Restaurant Manager in delivering Service Commitment Responsibilities:

• Consistently delivers our 4Fingers customer program
• Conveys passion about his/her work, the products we serve, and the 4Fingers brand
• Maintains a comprehensive knowledge of all 4Fingers products
• Manages the customer environment
• Handles customer requests and complaints in a positive, professional manner.
• Create a customer experience that delivers the promise of the 4Fingers brand. This includes a genuinely friendly service that generates regular customers return; accurate orders; hot & fresh food.

Assist the Restaurant Manager in delivering Talent Management Responsibilities:

• Responsible for the recruitment and selection process in the restaurant.
• Maintains a positive working environment to promote a culture of passion, teamwork and respect.
• Maintains communication within the shop.
• Creates shop objectives and action plans to achieve the target
• Utilizes retention and rewards tools to motivate restaurant staff. Manage the crew which includes rostering, regular coaching, communications.

Assist the Restaurant Manager in delivering Business Responsibilities:

• Maintains highest standards of ethics and integrity.
• Maintains highest standards of personal conduct and appearance
• Identifies, establishes, and implements local promotions designed to maximize sales for the operation, with the agreement of 4Fingers.
• Implements brand promotions.
• Manage day to day operations that includes the highest safety and hygiene standards compliant with regulations.
• Develops sales, cost, profit targets
• Responsible for the completion of daily, weekly, and monthly restaurant reports.
• To keep and implement 4Fingers standards, policies, and procedures.
• Manage raw materials, supplies, equipment and IT systems.
• Control operational costs and identify measures to cut waste

Assist the Restaurant Manager in delivering Leadership Responsibilities:

• Delivers outstanding results through goals and clear priorities
• Makes timely and high-quality decisions and adds value through their knowledge and expertise.
• Inspires and motivates with a high level of commitment and performance
• Develops people and self
• Values diversity through people

Requirements:

• Have minimum 3 to 5 years of relevant experience, supporting Restaurant operations listed.
• Handson person at all times.
• One with great passion, to operate like a business owner, people orientated, driven and hungry.
• Able to drive, manage people and takes pride in delivering the best to the customer
• Consistent, persistent, independant
• Great problem solver, with excellent communication skills