Total 6 call center job vacancies in Malaysia

Data Center Manager is responsible for support, maintenance, performance and uptime of the customer’s Data Centers. Ensure compliance of Access Control, property coordination and accountability, equipment installation/removal, Power Space and Cooling oversight and general daily operation. 

Primary Responsibilities

• Advise the Installations and Logistics Office of power, space, and cooling requirements and/or concerns,

• Manage physical access to customer datacenters and it the racks in the datacenters

• Liaise with datacenters customers/users

• Plan and schedule work to be perform in the Data Center during non-business hours on a weekly basis

• Liaise with the datacenters support staff

• Design and manage the cable infrastructure and ensure compliance with all applicable regulations

• Design and manage rack layouts and ensure compliance with all applicable regulations

• Follow customer datacenters procedures and processes and with Government approval establish new and/or modify existing procedures and processes for efficiency.

• Manage the Datacenters Service Level Agreements

• Refer customer request for system health/status monitoring to IT Operations

• Track the completion of all service and access requested for the Data Center

• Plan and schedule work to perform in the Data Center during Monday through Friday business hours on a weekly basis

• Ensure all Data Center security and escort policies are followed

• Provide equipment accountability and coordination of Data Center equipment installations/removal

• Provide Data Center weekly status reports to Contractor Program Manager and government representatives.

Basic Qualifications

• 10 years of experience , of which a desired three (3) years within the Intelligence Community, with the management of large IT computer rooms daily activities such managing room access, planning and scheduling equipment installation and facility work, accountability of equipment being installed or removed, documenting room floor layouts and rack elevations, and maintaining the accuracy of all documentation and databases.

• Must currently possess the following certification:

  • Data Center Technology Professional

Preferred Qualifications

• 3+ years supporting programs within the Intelligence Community

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

The Enterprise and Cyber Solutions (E&CS) Operation within Leidos’ Defense Group is seeking a Network Operations Center (NOC) Administrator to provide coverage monitor tools and availability of the Compartmented Enterprise Services Office (CESO) NOC.  

With the CESO program, the Defense Information System Agency (DISA) is looking to transform the existing Secure Web Services (SWS) environment, which provides secure information sharing to the community, into a more mature service offering to meet the DoD and intelligence communities.  As part of this task order, Leidos will manage the commercial cloud migration and disestablishment of legacy systems, fully automate the continuous development & continuous integration environment, fourth estate consolidation, professionalize services – ITIL/DevSecOps based processes, improve the customer experience 1st call resolution, and achieve development of a service catalog for Defense Working Capital Fund (DWCF) Model.

This position is based in Arlington, VA 100% on-site, and supports second shift 1200-2000 (12pm-8pm).

Primary Responsibilities

• Create, maintain, and implement detailed documentation for standard systems operating procedures to be used across the enterprise.
• Work to resolve end user issues and communicate on a regular basis the status of their tickets and issues.
• Perform review of Daily Check list to ensure services are running as expected.
• Monitor environment for system anomalies and performed root cause analysis as required.
• Document all changes to the test, operational and cloud environments in compliance with customer and DOD practices.
• Implement Engineering Implementation Plans (EIPs) in support of change control process and system enhancements.
• Work both independently as well as in coordination with Systems administrators to maintain the smooth operation of a multi-user computer system.
• Perform data backups and disaster recovery operations.
• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Plan, coordinate, and implement network security measures in order to protect data, software, and hardware.
• Perform routine network startup and shutdown procedures and maintain control records.
• Review user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements.

Basic Qualifications

• BS in computer science or IT and 4+ years of experience. Add'l experience may be considered in lieu of degree.
• IAT Level II Baseline Certification (e.g. CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
• Candidate must possess an active DOD TS/SCI level security clearance, and be eligible to obtain and maintain a CI Poly
• Hands-on experience troubleshooting and fault isolation of IT business systems.
• Have skills on the following areas:
  • Experience in configuring Cisco switches and routers.
  • Dynamic routing protocols (BGP, OSPF)
  • Spanning tree Protocol.
  • 802.1x
  • TCPDUMP / WireShark
  • Troubleshooting of S2S/ DMVPN / IPSEC tunnels connection.
  • VLAN configurations and VLAN Trunking.
  • Network troubleshooting.
  • Basic Firewall troubleshooting and configuration
  • Basic ISE/TACACs troubleshooting and configuration.
  • AWS Cloud service

Preferred Qualifications

• Prior experienced with DISA and DISA’s support to mission partners
• TS/SCI w/CI Poly Preferred

gsmo

#tn15

CESO

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is seeking a Licensed Child Therapist to support F.E. Warren Air Force Base Child Development Center, Wyoming.

Leidos is hiring licensed behavioral health professionals to join our Child and Youth Behavioral, Military and Family Life Counselor (MFLC) team to support the Child Development Center near F.E. Warren Air Force Base.

Join the mission to support U.S. military service members and their families as they work through important military life adjustments while serving their country. The Child and Youth Behavioral Military and Family Life Counselor (CYB-MFLC) position offers a unique opportunity to serve a vital role, in providing non-medical support, which includes counseling, consultation, and outreach, to eligible faculty, staff, parents, children, and youth. Non-medical counseling is preventive in nature and aims to address and provide solution focused approaches to issues before they become greater challenges.

Military children face unique emotional and environmental challenges due to the stress of military life. This is an opportunity for you to reach them where and when you are most needed.

CYB-MFLC responsibilities include:

• Work at installation Child Development Centers (CDCs) with children 0-5, before or after-school care centers for school-aged children, youth and teens on educational activities and appropriate developmental focus.

• Observe, participate, and engage in activities with children and youth; provide coaching, guidance and support to staff and parents; and model behavior management techniques for staff and parents.

• Offer presentations to address social skills development and social emotional learning that is crucial for childhood early development.

• Promote creativity and positivity through approved materials.

• Build rapport with parents and families by attending installation and community events.

• Help children with transition adjustments, such as a new school and a new home.

• Participate in regular in-service training or other contract activities as assigned.

• Communicate information regarding trends and issues at assigned installation to Team Leads.

CYB-MFLC will also benefit from:

• No insurance to file.

• No progress notes required.

• No treatment plans to develop.

• iPad provided for easy digital reporting, with no PII or PHI.

• Paid federal holidays.

• Free and unlimited behavioral healthcare training.

• Reimbursement for job-related license renewal fees.

• Eligibility to participate in 401K retirement plan.

• Centralized support through a Counseling Center of Excellence that provides best practices, expert speakers, and state-of-the-art resources.

Additional Job Duties May Include:

• Responding to emergent situations in any physical location on a military installation

• Traversing long distances to both indoor and outdoor locations, to maneuver through rugged, outdoor, or uneven locations (ascend/descend), and work in outdoor weather.

• Travelling to locations outside of a military base in a variety of physical environments.

• Due to the nature of working on military installations or related worksites, counselors may need to comply with various site-specific requirements to work at designated locations.

Minimum Requirements:

• A master’s degree or higher in the Behavioral Health Professions (MS/MSW/MA/PhD).

• Licensure to practice at the independent practice level (LCSW, MFT, LPCC, Psychologist) in the state where you provide services.

• Must be a U.S. citizen.

• Must be able to pass a basic background check for employment, a Child National Agency Check, and Inquiries (NACI/CNACI) clearance, commonly called a Public Trust clearance.

Original Posting Date:

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

The Integrated Solutions Division at Leidos is seeking an experienced, focused professional to serve as a Data Center Systems Engineer in Alice Springs, AUS. This is an exciting opportunity to apply your experience to support our customer’s mission. The successful candidate will be responsible for supporting best-in-class Data Center Systems Engineering operations in a dynamic enterprise environment for a variety of customer driven emphasis items.

Qualified applicants must be self-motivated and able to perform expertly given consistently evolving priorities. The candidate will be required to work independently to collaboratively and constructively influence both internal and external organizations for strategic and operational decisions for program entities, Directorate Customers, and Industry Partners to achieve positive results.

Primary Responsibilities:

• Lead and facilitate Data Center Systems Engineering support
• Provide Systems Engineering and Project Management expertise ensuring exceptional performance with a focus on service delivery improvements across the Customer’s mission IT ecosphere
• Develop highly innovative Systems Engineering solutions to resolve complex problems involving limited and disparate information through application of technical knowledge, conceptualizing, reasoning and interpretation, and integration of best practices
• Ability to provide and support data center Systems Engineering activities
• Serve as a Systems Engineer interfacing with PM and division leadership to make comprehensive recommendations and develop executable strategies
• Advise and support System Engineering transition requirements of large-scale systems, major system elements, and interfacing systems that are part of complex network environments with geographically distributed components
• Implement community policies and guidance consistent with information system requirement analysis, transition planning, and research and assistance
• Maintain data storage requirements within the data center and cloud to meet or exceed customer requirements
• Coordinate, facilitate, and verify Data Center Management and Control/Facility Management/Electrical and Mechanical Systems
• Leads and facilitate Data Center Systems Engineering support
• Support business process improvement and proposal development activities
• Ensure mission operations and baseline stability throughout transition activities
• Provide systems engineering technical support to special projects as needed
• Other related supporting duties as required

Basic Qualifications:

• U.S. citizen with Current TS/SCI access and Polygraph
• Experience with Enterprise Data Center Management and Operations
• Knowledge of data center standards and best practices.
• Requires BS degree and 8-12 years of prior relevant experience or Masters with 6-10 years of prior relevant experience.
• Mission-specific technical knowledge and operations experience
• 3 or more years of Data Center experience managing large and complex projects in the customer environment
• Ability to communicate effectively in technical and non-technical verbal and written correspondence with internal team members, customers, and external stake holders

Preferred Qualifications:

• Expert knowledge of and ability to apply advanced technical principles, theories, and concepts in support of the ITIL Framework Service Transition process
• Ability to work independently or under generalized supervision with strong interpersonal and analytical skills
• Must be comfortable working on multiple systems and components simultaneously in various configurations.
• Possess a solid understanding of systems engineering and development.
• Be able to effectively plan and prioritize tasking and communicate clearly regarding technical options and trade-offs.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is hiring licensed behavioral health professionals to join our Child and Youth Behavioral, Military and Family Life Counselor (MFLC) team to support Camp Pendleton, CA.

Join the mission to support U.S. military service members and their families as they work through important military life adjustments while serving their country. The Child and Youth Behavioral Military and Family Life Counselor (CYB-MFLC) position offers a unique opportunity to serve a vital role, in providing non-medical support, which includes counseling, consultation, and outreach, to eligible faculty, staff, parents, children, and youth. Non-medical counseling is preventive in nature and aims to address and provide solution focused approaches to issues before they become greater challenges.

Military children face unique emotional and environmental challenges due to the stress of military life. This is an opportunity for you to reach them where and when you are most needed.

CYB-MFLC responsibilities include:

• Work at installation Child Development Centers (CDCs) with children 0-5, before or after-school care centers for school-aged children, youth and teens on educational activities and appropriate developmental focus.
• Observe, participate, and engage in activities with children and youth; provide coaching, guidance and support to staff and parents; and model behavior management techniques for staff and parents.
• Offer presentations to address social skills development and social emotional learning that is crucial for childhood early development.
• Promote creativity and positivity through approved materials.
• Build rapport with parents and families by attending installation and community events.
• Help children with transition adjustments, such as a new school and a new home.
• Participate in regular in-service training or other contract activities as assigned.
• Communicate information regarding trends and issues at assigned installation to Team Leads.

CYB-MFLC will also benefit from:

• No insurance to file.
• No progress notes required.
• No treatment plans to develop.
• iPad provided for easy digital reporting, with no PII or PHI.
• Paid federal holidays.
• Free and unlimited behavioral healthcare training.
• Reimbursement for job-related license renewal fees.
• Eligibility to participate in 401K retirement plan.
• Centralized support through a Counseling Center of Excellence that provides best practices, expert speakers, and state-of-the-art resources.

Additional Job Duties May Include:

• Responding to emergent situations in any physical location on a military installation
• Traversing long distances to both indoor and outdoor locations, to maneuver through rugged, outdoor, or uneven locations (ascend/descend), and work in outdoor weather.
• Travelling to locations outside of a military base in a variety of physical environments.
• Due to the nature of working on military installations or related worksites, counselors may need to comply with various site-specific requirements to work at designated locations.

Environment:

At the direction of the Department of Defense, duties are performed in multiple indoor locations (approximately 60%) and outdoor locations (approximately 40%). The indoor locations are located within a child development center (CDC) controlled by the Department of Defense. The outdoor locations frequently involve traversing over uneven grassy, gravel, and/or dirt areas, ascending/descending stairs, and exposure to the weather. CDC settings frequently involve sitting on the floor to interact with children for up to 2 hours at a time.

Minimum Requirements:

• A master’s degree or higher in the Behavioral Health Professions (MS/MSW/MA/PhD).
• Licensure to practice at the independent practice level (LCSW, MFT, LPCC, Psychologist) in the state where you provide services.
• Must be a U.S. citizen.
• Must be able to pass a basic background check for employment, a Child National Agency Check, and Inquiries (NACI/CNACI) clearance, commonly called a Public Trust clearance.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is hiring licensed behavioral health professionals to join our Child and Youth Behavioral, Military and Family Life Counselor (MFLC) team to support Vandenberg Space Force CDC/ Youth Center.

Join the mission to support U.S. military service members and their families as they work through important military life adjustments while serving their country. The Child and Youth Behavioral Military and Family Life Counselor (CYB-MFLC) position offers a unique opportunity to serve a vital role, in providing non-medical support, which includes counseling, consultation, and outreach, to eligible faculty, staff, parents, children, and youth. Non-medical counseling is preventive in nature and aims to address and provide solution focused approaches to issues before they become greater challenges.

Military children face unique emotional and environmental challenges due to the stress of military life. This is an opportunity for you to reach them where and when you are most needed.

CYB-MFLC responsibilities include:

• Work at installation Child Development Centers (CDCs) with children 0-5, before or after-school care centers for school-aged children, youth and teens on educational activities and appropriate developmental focus.
• Observe, participate, and engage in activities with children and youth; provide coaching, guidance and support to staff and parents; and model behavior management techniques for staff and parents.
• Offer presentations to address social skills development and social emotional learning that is crucial for childhood early development.
• Promote creativity and positivity through approved materials.
• Build rapport with parents and families by attending installation and community events.
• Help children with transition adjustments, such as a new school and a new home.
• Participate in regular in-service training or other contract activities as assigned.
• Communicate information regarding trends and issues at assigned installation to Team Leads.

CYB-MFLC will also benefit from:

• No insurance to file.
• No progress notes required.
• No treatment plans to develop.
• iPad provided for easy digital reporting, with no PII or PHI.
• Paid federal holidays.
• Free and unlimited behavioral healthcare training.
• Reimbursement for job-related license renewal fees.
• Eligibility to participate in 401K retirement plan.
• Centralized support through a Counseling Center of Excellence that provides best practices, expert speakers, and state-of-the-art resources.

Additional Job Duties May Include:

• Responding to emergent situations in any physical location on a military installation
• Traversing long distances to both indoor and outdoor locations, to maneuver through rugged, outdoor, or uneven locations (ascend/descend), and work in outdoor weather.
• Travelling to locations outside of a military base in a variety of physical environments.
• Due to the nature of working on military installations or related worksites, counselors may need to comply with various site-specific requirements to work at designated locations.

Environment:

At the direction of the Department of Defense, duties are performed in multiple indoor locations (approximately 60%) and outdoor locations (approximately 40%). The indoor locations are located within a child development center (CDC) controlled by the Department of Defense. The outdoor locations frequently involve traversing over uneven grassy, gravel, and/or dirt areas, ascending/descending stairs, and exposure to the weather. CDC settings frequently involve sitting on the floor to interact with children for up to 2 hours at a time.

Minimum Requirements:

• A master’s degree or higher in the Behavioral Health Professions (MS/MSW/MA/PhD).
• Licensure to practice at the independent practice level (LCSW, MFT, LPCC, Psychologist) in the state where you provide services.
• Must be a U.S. citizen.
• Must be able to pass a basic background check for employment, a Child National Agency Check, and Inquiries (NACI/CNACI) clearance, commonly called a Public Trust clearance.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.