Total 3 job vacancies by 001 Brown & Brown, Inc

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Personal Lines Account Executive is responsible for direct sales as well as providing service to the agency’s clients on their personal insurance program, including marketing/remarketing of new accounts in accordance with Brown & Brown procedures and quality control standards. The placement and management of new and renewal business is expected to be conducted through prompt and courteous service while maintaining a strong emphasis on retention and growth. Additionally, they are responsible for the administrative supervision of the Personal Lines Service Team, working closely with the Account Managers and Account Technicians on day-to-day workflow.

Essential Duties and Responsibilities:

• Manage and retain an existing book of business and pursue new opportunities for the book where appropriate.
• Work closely with Personal Lines Producers for presentations, proposals, processing, quoting, and client communications.
• Provide direct customer support and product advisement.
• Prepare customer renewal and new business strategy, including proposals and presentations.
• Develop a full understanding of the regulations governing Personal Lines insurance in the state of Washington.
• Review accounts handled for adequate coverage and identify opportunities to cross-sell and round out coverage.
• Issue appropriate documentation as needed including binders, auto insurance ID cards, etc., in collaboration with the Personal Lines Service Team.
• Develop and oversee customer service plans for each client and know their individual needs.
• Compose or assist in the composition of highly technical or sensitive correspondence.
• Translate highly technical information for the client’s understanding.
• Complete applications and prepare proposals for new and renewal business proposals/offerings.
• Contact clients and/or underwriters to obtain additional information or answer questions.
• Resolve policy and coverage-related concerns for clients, insurance carriers, and Producers.
• Check policy coverage and endorsements for accuracy.
• Courteously communicate negative actions to the client, while offering a solution to remedy the situation.
• Bind or place coverage with acceptable carriers, adhering to the appropriate carrier's binding authority.
• Maintain accurate and timely documentation of communication pertaining to the client’s insurance program.
• Review accounts handled for adequate coverage, as well as educate, cross-sell, and up-sell coverage.
• Recommend changes to insured for enhanced protection, ensuring Profit Center standards are met.
• Process change requests and other coverage research issues in collaboration with the Personal Lines Service Team
• Respond to all FRQs received within 5 days of receipt and process any changes requested within 30 days of receipt.

RELEVANT SKILLS:

• Ability to read and interpret technical and other complex documents.
• Excellent interpersonal communication skills
• Consistent dependability / availability; excellent attendance record
• Highly organized, with the ability to report the status of items on an immediate basis.
• Excellent work habits - detail-oriented, works accurately, follows specific instructions.

EDUCATION AND EXPERIENCE REQUIRED:

• Current State Insurance License and appropriate Non-Resident Licenses
• Three or more years of agency experience managing the service of a High Net Worth personal lines book of business.
• Working knowledge of MS Office – Word, Excel, Outlook
• Experience with Agency Management System preferred.
• Working knowledge of Carrier websites preferred.
• This position requires routine or periodic travel which may require the teammate to drive their personally owned vehicle or a rental vehicle.  Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position.

Compensation:

• $75,000-$80,000 DOE

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We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Summary:

The Select Business Unit (SBU) Account Manager is responsible for providing service to the agency’s clients on their commercial insurance program through various means of communication with strong emphasis on retention and growth through prompt and courteous service. Assists Producers in the placement of new and renewal business.

Essential Duties and Responsibilities:

• Prepare and send Future ACORD applications to market for Renewal indications, per Producer instructions
• Assists with the marketing of New Business
• Provide direct customer service support for commercial lines clients
• Issue appropriate documentation, as needed including certificates of insurance, auto insurance ID cards, etc.
• Compose or assist in composition of highly technical or sensitive correspondence
• Ability to translate highly technical information for the client’s understanding
• Compile applications, negotiating with underwriters and preparing proposals for new and renewal business proposals
• Contact clients and/or underwriters to obtain additional information or answer questions
• Resolve policy and coverage related concerns for clients, insurance carriers, and Producers
• Ability to communicate negative actions to the client, while offering a solution to remedy the situation
• Bind, or place coverage with acceptable carriers adhering to appropriate carriers binding authority
• Stay current on company insurance products and offerings.
• Be cognoscente of developments in the marketplace, including product line offerings, changing insurance consumer trends and needs when advising clients
• Set up and maintain electronic file information in the Agency Management System including data entry and client & policy database maintenance
• Maintain accurate and timely documentation of communication pertaining to client’s insurance program
• Review accounts handled for adequate coverage
• Educate, cross sell, and up-sell coverage, recommending changes to insured for enhanced protection, ensuring Profit Center Minimum Standards are being met
• Process change requests and other coverage research issues
• Check policy coverage and endorsements for accuracy
• Assume full responsibility for service and administration of client accounts
• Assist with training of Select Business Unit Teammates and new Producers
• Transact Agency Billed Policy in timely fashion adhering to Brown & Brown protocol
• Review Aged Receivables, follow up on collection of premium payments, and assist the accounting department in reconciliation of company and client accounts

Follow established guidelines for workflow and system documentation

• Consistently meet all Brown & Brown established Quality Control Practices and Timelines
• Manage & maintain individual Washington Producer’s License by attending appropriate CE classes
• Other duties as assigned

Relevant Skills:

• Ability to read and interpret technical and other complex documents
• Ability to write routine correspondence such as letters and memos
• Excellent interpersonal communication and telephone skills
• Ability to de-escalate customers when upset, empathy in situations where claims are reported by clien
• Consistent dependability / availability; excellent attendance record
• Highly organized, with ability to report the status of items on immediate basis
• Excellent work habits - detail oriented, works accurately, follows specific instructions
• Excellent prioritization skills - sense of urgency
• Ability to focus and complete task at hand, despite frequent interruptions
• Team player with ability to take diverse directions from multiple individuals
• Ability to analyze coverage and forms
• Ability to operate basic office equipment, such as photocopier, scanner and fax

Education and Experience Required:

• Current Washington State Insurance License and appropriate Non-Resident Licenses
• 2-5+ years of recent agency experience handling the service of SBU/middle market multi-line commercial lines book of business 
• Working knowledge of MS Office (Word, Excel, & Outlook)
• Working knowledge of carrier websites (Preferred)
• Professional designations (ACSR, CIC, CPCU, CISR, CRIS, AAI) (Preferred)
• Experience with both Vertafore AMS and ImageRight (Preferred)

Compensation Range - $28-$30 an hour depending on experience

#LI-JE1

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Claims Representative Litigation Specialist for our team in Ephrata, Washington.

Claims Representative Litigation Specialist primary responsibility involves managing claim files on behalf of clients for claims service business operations, requiring independent decision making, and high level of judgment and knowledge in regards to the claim handling function.

WHAT YOU’LL DO:

• The Litigation Specialist will make themselves familiar with the Clear Risk Solutions’ Guidelines for Attorneys, enforce these guidelines, and report to the LCM when they are not complied with.

• Receive lawsuits and formulate a plan of action with the assigned attorney.  Monitor progress and keep the insured informed.  Make sure all information is documented in the claim file.

• Report to excess carrier, in accordance with Clear Risk Solutions’ policy, as to the status of the claim and mandatory exposure.

• Attend mediation hearings, present insurance company’s position, and defend insured.

• Attend depositions, mediations, and hearings.

• Meet with clients to discuss claims, recommend strategies to reduce overall exposure.

• Present clear and concise file presentation using the computer diary system in Origami, in order to track work flow.

• Other job related projects or assignments as delegated.

WHAT YOU’LL NEED:

• Four years general claims experience OR eight years general insurance experience.

• Willingness to obtain AIC Designation or State License.

• Knowledge of Clear Risk Solutions’ Guidelines for Attorneys. 

• General knowledge pertaining to the legal process and procedures.

• Ability to navigate through Outlook, Origami, Word Merge, ISO Search, and the Internet.

• Excellent oral and written communication skills and ability to work in teams.

• Possess a positive attitude, strong interpersonal skills, organizational skills, and computer skills.

WHAT WE OFFER:

• Excellent growth and advancement opportunities
• Competitive pay based on experience
• Discretionary Time Off (DTO)
• Generous benefits package: health, dental, vision, 401(k), etc.
• Employee Stock Purchase Plan

Annual Salary Range: $50,000 - $85,000 DOE

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.