Total 4 Senior Executive level Science / R&D / Research job vacancies in Roppongi, Tokyo

NIQ GFK CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

Responsibilities

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.    

You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.

NIQ GFK CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy.

Customer Success is NIQ GFK’s key department which is instrumental for the company’s success.

A successful candidate for this role will be someone who can establish strong relationships with both our clients and our colleagues. You will quickly become a trusted partner, working with many of our clients’ teams, including marketing, sales, category, and many more.

You will be expected to understand our clients’ needs and then create and present solutions that help achieve their strategic and tactical goals.  

If telling stories through data excites you but you’re uncertain whether you have the data knowledge: get in touch. We have an excellent training program, ensuring you understand all our products and how we create analyses.  

Responsibilities

• Be responsible for delivering analytics & insights services and conducting tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper and Qualitative research.
• Entrusted to deliver flawless research and analytics to our clients. 
• Be responsible for identifying opportunities through day-to-day engagements with our clients, handing off opportunities to Account Development to pursue 
• Have a strong working knowledge of the client business priorities and the role we can play in supporting these goals
• Be a confident and capable crafter of compelling insights, deliver clear and actionable recommendations to our clients helping them grow their business.    

You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships.  Awareness of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow.

A series of operations serving pharmaceuticals and medical device manufacturers as clients, from research planning to output creation to meet client issues 

Responsibilities

• Act as the client's window for research operations in general, such as research planning, questionnaire/ interview flow creation, tabulation specification, analysis/reporting, etc. 
• Work with the department in charge of the fieldwork, the department that performs tabulation, etc., and acquire necessary data accurately and smoothly 
• Assist senior staffs with sales activities such as presentations for clients 
• Assist senior staff through secondary data collection and business support 

Job Description

• Key accountability

  ・専門家として、市場調査（特定されたビジネス課題の解決、顧客が意識していないニーズの特定）の実施や外部データ（処方箋データ、シンジケート調査の結果など）の分析を通して、ビジネス課題を解決するための価値あるインサイトを提供する責任がある

  ・アジャイル組織におけるスクワッドメンバーの一人として、プライマリ―リサーチ以外の業務を積極的に実施する責任がある

  Major responsibilities of role:

  ・新薬のロンチ準備のための市場調査をリードする

  ・外部データ分析を通して、タイムリー且つ役立つ情報を提供する

  ・リサーチデザインや外部データ分析のベストプラクティスをチームメンバーと共有する

  ・グローバルの同僚と一緒に、日本におけるグローバルリサーチを主導する

  ・顧客にフォーカスした市場調査をリードする

  ・顧客ニーズや顧客のペイン/ディライトポイントを引き出すためのイノベイティブな手法を探す

  ・スクワッドメンバーとして仕事をする

  MUST Experience

  ・医療用医薬品のリサーチ経験（製薬会社のリサーチ担当者/市場調査に関わっていたマーケター、調査会社の経験が5年以上、医療用医薬品の市場調査の経験があるコンサルティング）

  ・英語スキル（英語の調査票を理解し、内容を英語で修正し、英語でメールを返信できる）

  WANT Experience

  ・製薬業界の外部データに対する豊富な知識がある。例えば、IQVIAの売上データ、IQVIA やIntageの宣伝数データ、レセプトデータ(JMDC, MDV, Jmiri, NPA) など

  Optional Experiences

  ・デザインリサーチの経験は必要ない。デザインリサーチの手法などは入社後に習得が可能である

  ・医療用医薬品の営業経験

  Competencies

  ・期待されるマインドセットと行動（オープンマインド、シェアリング、コラボレーション、チャレンジ、目的重視、高い倫理観と誠実さ、患者さん中心、多様性の尊重）

  ・チームメンバーとの良好なコミュニケーション

  ・英語：問題なくメールができるレベル

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

Job Family Description

• Influence systematic brand/franchise decision making by developing and implement implementing appropriate market research plan, timeline, and budget in a compliant manner
• Effectively partner with multiple internal stakeholders to understand business issues and design appropriate market research and develop actionable insights
• Leverage relevant insights, including primary research, secondary data, competitive intelligence, syndicated reports and databases to present a wholistic view of business situation and performance

Key Responsibilities

• Collaborates proactively with extended marketing team to understand and address key business decisions including strategy development, forecast assumptions, execution choices and performance measurement
• Develops and implements market research plan, timeline, and budget in a compliant manner in collaboration with marketing teams and other stakeholders as aligned to business & strategic priorities
• Engage with external market research agencies to ensure appropriate methodologies are incorporated, Including the use of innovative approaches and integration with secondary data as appropriate
• Leverages relevant insights, including primary research, secondary data, syndicated reports and databases, and integrates these into a compelling story to guide business decisions
• Identifies specific metrics and mechanisms to measure benefits and plans to activate these mechanisms at the required time. Monitors benefits against what was predicted in the business case. (KPI tracking and management)
• Sometimes specific roles include incremental skills within market-specific domains (oncology, vaccine, etc.)

Skills

• Research
• User Research
• Stakeholder Relationship Management
• Marketing
• Project Management
• Supplier Management
• Business Situation Analysis

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Preferred Skills: