Total 294 Quality Assurance / Control job vacancies in NTU Novena Campus, Singapore

Job description

ID: 767702

Working hours: Mon-Fri 9am - 6pm

Responsibilities

• Production of daily P&L reports and consolidation of all trade book reports, ensuring its precision, consistency, and integrity
• Resolving queries from traders or other departments relating to P&L-impacting topics
• Raising queries to traders when proposed booking changes or business practices are unclear and bringing awareness and understanding to the impacts of deal changes or bookings to different departments, considering how it will impact them
• Validation of physical LNG and derivative deal entries ensure an accurate valuation within our ETRM
• Understanding the different funding requirements for futures and forwards and how it impacts various responsibilities of the relationship with clearing brokers and clearing banks
• Understanding and ability to calculate the impacts of IR and FX on P&L, working with the Treasury team to ensure the impacts are expected and hedges are correct or executed when required
• Supporting Finance in month-end financial closing processes explaining any provision requirements for the business
• Proposing and implementing innovative, more accurate, and more efficient processes and calculation methods
• Ownership of the Contract and confirmation management for financial trades
• Any other ad-hoc duties as assigned

Requirements

• Candidate must have at least a Degree in Business (Economic & Finance)
• Candidate must have Minimum 3 years of risk management experience, ideally with commodities trading companies
• Candidate must Have knowledge and good understanding about commodity trading industry
• Candidate must be Familiar with Power BI, Tableau, Altery, Python or equivalent, Data Analytics, Data Visualization

Candidate with Commodities industry experience will have added advantage

To Apply, please kindly email your updated resume to cv_ray(a)goodjobcreations.com.sg

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EA Personnel Name: Ray Loh Run Ting

EA Personnel Reg. no.: R1550214

EA License no.: 07C5771

Control Risks is seeking an Associate Director to play a key role in growing the crisis and security consulting practice across Southeast Asia (SEA). This position will focus on developing deep and profitable client relationships, driving the growth of the crisis and security consulting practice in SEA, and ensuring quality service delivery across our range of consulting engagements, including crisis management, crisis response, business continuity, and security risk management issues.

Building and maintaining successful relationships with existing Control Risks clients will be important for this role and identifying and pursuing new clients and business development opportunities to expand the crisis management, business continuity and security risk management opportunities in the region is crucial.

Role tasks and responsibilities:

• Cultivate, grow and deepen Control Risks’ relationships with security and risk buyers in our Client organisations, being seen as their “go to” person within Control Risks.
• Identify, nurture and help win new business development opportunities.
• Actively lead on business continuity and crisis management projects from first client enquiry to proposal development, task servicing, quality assurance and project closure
• Project manage and, utilising a regional team of consultants and experts, deliver the full range of security consulting and services engagements in Southeast Asia and across Asia broadly, when required.
• Deliver consultancy services to clients by developing innovative solutions to complex risks. You will be responsible for scoping and delivering across a broad range of business risk activities, including crisis management and business continuity workshops, audits, gap analyses and risk assessments
• Provide mentorship to junior staff, maximising use of resources. Ensure continuous skills transfer, coaching and planning is provided.
• Work collaboratively with country management, marketing teams and other practises to develop a consistent, credible and highly visible brand.
• Represent Control Risks as a thought leader through market engagement via channels such as social media, professional organizations and industry events.
• Seek innovative ways to improve services we offer to clients.
• Ensure that practices, polices, strategy and services represent the client best interest.

Essential:

• Experience in a corporate/consulting environment working with multinational companies in Singapore specifically, and across SEA generally
• Strong commercial expertise, analytical (financial management, legal and contractual skills), leadership
• Ability to build relationships with senior-level clients and other consultants globally
• Experience in a multi-cultural environment and demonstrated cross-cultural awareness
• In depth knowledge of commercial/operational conditions across South Asia

Preferred:

• Experience in one or more of the following: business continuity, crisis management, risk assessment following recognized international standards, security planning and framework development
• Experience working in multi-disciplinary teams
• Experience managing crises and/or complex problems
• Demonstrable experience in applying risk management methodology such as (ISO 22301, ISO31000, SOC 2, ISO 27001, etc.)

Qualifications and specialist skills:

• Educated Bachelor’s degree or equivalent
• Strong commercial expertise, analytical (financial management, legal and contractual skills), leadership
• Good client (internal and external) management and consulting skills
• Effective decision making and judgement
• Excellent planning and organizational skills
• Assertiveness and drive with strong influencing skills
• Strong interpersonal skills-building trust and rapport
• Excellent communication skills – written and oral (informal and presentation)
• IT literacy – MS office packages, advanced Excel
• Strong management and communication skills (including concise and accurate written skills)
• Project management skills

• Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
• We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
• Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
• As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.

Responsibilities:

· Develop and implement quality management systems and processes
· Conduct audits and inspections to ensure compliance with quality standards
· Identify and address quality issues, implementing corrective actions
· Collaborate with cross-functional teams to drive continuous improvement
· Analyze data and metrics to measure quality performance
· Develop and deliver training programs to enhance quality awareness
· Stay up-to-date with industry developments and best practices

Requirements:

· Higher NITEC / NITEC in Mechanical Technology or equivalent

· Minimum 3 years' experience in NDT works

· Possess NDT Level 2 Certificate in MPT Those with NDT Level 2 Certificate in UT and PT or welding experience will have an added advantage

Queenie Chua

R24125459

Local focused

• Develop, implement, and maintain comprehensive compliance program in line with regional and international regulations such as MAS regulation, anti-money laundering (AML), counter-terrorism financing (CTF), data protection, Sanctions and industry-specific regulations.

• Monitor and interpret regulatory changes and ensure the organization’s policies and procedures are updated accordingly.

• Conduct regular risk assessments to identify potential compliance risks and develop strategies to mitigate them and ensure compliance with applicable laws, regulations, and policies.

• Act as a point of contact for regulatory authorities and external auditors.

• Liaise and maintain relationships with regulatory bodies and manage any regulatory inquiries and reporting obligations for the organization in the region.

• Monitor and report on compliance risks and issues to regulatory authorities, senior management and the board of directors.

Local & Group

• Coordinate with group compliance teams to align compliance objectives, processes, and goals, ensuring consistent practices across the organization.

• Maintain accurate and up-to-date records of compliance activities, audits, and investigations.

• Provide training and guidance to staff on compliance-related matters, promoting a culture of integrity, compliance, and transparency throughout the organization.

• Work closely with team members (developers, product manager, customer support and partners) to develop, test and deliver high quality products
• Create detailed, comprehensive and well-structured test plans and test cases
• Prevent, report, analyze and track issues in an effective and efficient manner
• Root cause analysis of existing script failures or product issues, propose and drive enhancement for minimizing project issues or risks
• Design, develop and execute automation scripts or implement quality tools to continuously increase efficiency

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetic centres in Singapore, Shanghai and Hangzhou China. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the maximum potential.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills

Job Responsibilities:

· Report to Financial Controller who is a qualified CPA / Chartered Accountant

· Execute the company’s inventory policy

· Manage the company’s inventory system including stock profiles and locations

· Churning of necessary daily and weekly Inventory/Purchasing reports

· Ensure incoming goods are receipted and managed appropriately in Finance aspect

· Review historical data to build timely forecasts for assigned markets

· Responsible for planning periodic stock checks via audit work and stock takes

· Perform reconciliation or audit after physical counts and liaise with business units to rectify variance

· Monitor inventory stock -cards and systems to maintain safety stock level to avoid ‘’out-of-stock’’ situations

· Audit check on stock flow accuracy

· Timely update stock movement in physical stock-card and inventory system

· Check on supplier invoices

· Assist in other financial matters

Requirements:

· Minimum Diploma or Degree in Finance, Accounting or Business fields

· 2 years of relevant experience preferably from service / hospitality / healthcare / retail industry

· Recent university or polytechnic graduates in relevant fields without work experience but with good attitude and academic records are welcome to apply.

· Candidate who are undergoing CPA training program are welcome to apply

· Experience working in fast-growing SMEs will be an advantage

· Good in planning and organising work flow, with strong in numeracy, analytical and good interpersonal skills

· Proficient in English communication and writing.

· Ability to read, write, and converse in Chinese will be an added advantage as liaising with our counterparts in China and Chinese customers.

· Enjoy working in fast-paced and dynamic environment

· A multi-tasker and learner with self-motivation and integrity

· Strong proficiency in Excel and proficient in Office applications such as Word, PowerPoint and IT systems

Rewards & Benefits

5-day work week

Medical Benefits

Opportunity to embark on Management Trainee Program

Reward and recognition program that appreciate the most competent and brightest

Promotion based on performance

Exclusive staff discounts on our products and services

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

Join Control Risks as a Regional Threat Intelligence Specialist supporting a Fortune 500 technology client! The Regional Threat Intelligence Specialist will work within the Global Security Intelligence function, supporting the collection, analysis, and dissemination of threat intelligence to stakeholders across the organization. This position will focus on a specific region, providing in-depth analysis and assessments of regional threats and trends, as well as actionable recommendations to mitigate risks. The Regional Threat Intelligence Specialist will be a key contributor to the development and maintenance of the organization's threat intelligence program.

Role tasks and responsibilities:

• Provide daily threat monitoring analysis to the client through monitoring of OSINT resources as it relates to the client’s data centers. 
• Identify, monitor, research, analyze and provide warnings regarding emerging threats and trends worldwide that may impact the client’s security planning and potentially impact the stability of its operations.
• Serve as a center point for the collection of information necessary for the analysis of the client’s security incident reports and suspicious activity logs on a global basis. 
• Produce well-informed, concise and relevant briefings/presentations tailored to varied stakeholders and business needs. 
• Perform content and copy editing on threat monitoring and intelligence analysis products.  

• Bachelor’s Degree with 3-5 years of experience in threat intelligence and intelligence gathering.
• Superior writing skills with a keen attention to detail. Strong written and verbal interpersonal and communication skills.
• Demonstrated knowledge of security analysis and risk assessments for physical security or security operations and planning.
• Superior research and Open-Source Intelligence (OSINT) skills. Quick-thinking and responsive during crisis events.
• Familiarity with or ability to quickly become expert in Seerist platform.
• Willingness to travel to locations in the APAC region.

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

Main Duties & Responsibilities:

·       Conduct thorough security assessments to identify vulnerabilities in products, systems, networks, and applications. Mainly

Products.

·       Simulate real-world attacks to test the security of systems.

·       Use both automated tools and manual techniques to exploit vulnerabilities and assess their potential impact.

·       Communicate findings to both technical and non-technical stakeholders in a clear and actionable manner.

·       Guidance on best practices for improving overall security posture.

·       Stay updated with the latest security threats, tools, and techniques

·       Participate in ongoing training and certification to keep skills sharp and knowledge current.

Qualifications:

·       Proficiency in various programming languages (e.g., Python, Bash, PowerShell).

·       Deep understanding of networking, operating systems (Windows, Linux), and web technologies.

·       Familiarity with tools such as Metasploit, Nmap, Burp Suite, and Wireshark.

·       Strong analytical skills to diagnose and exploit vulnerabilities.

·       Creative thinking to devise and execute attack scenarios.

·       Attention to detail and the ability to work independently or as part of a team.

** At least 1 year full pen testing experience. Also, preferably some Blue Team experience.

• Performance Bonus: Our company recognizes and rewards high performance with competitive bonuses tied to your results.
• Restricted Stock Units (RSUs): We issue RSUs to contributors, offering you a stake in the company's success and aligning your interests with our long-term growth.
• Career Advancement Opportunities: We provide clear career progression pathways and support your development to help you reach your full potential.
• Collaborative Work Environment: Join a team that values innovation, collaboration, and continuous improvement.

Salary Range: SGD 126K - 151.5K + RSUs

Your mission: 

Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking, and they can spend every day using our Wise debit card. 

The Spend OPS team is part of Spend squad whose mission is: reliable, convenient & eventually free to spend anywhere in the world;  

By now, we have a well organised operational team, who work very closely with our dedicated engineering and product teams, across offices in three continents. We partner with the card schemes and other relevant product, engineering and operational teams in Wise, to get things done. 

As a Card Compliance & Monitoring Senior Team Lead, you will focus on overseeing compliance with regulatory and industry standards for card payment transactions, ensuring health and performance of transaction processes, and leading initiatives to improve transactional efficiency and regulatory alignment. 

 Here’s how you’ll be contributing:

• Oversee the health of card transactions to ensure seamless customer experience and minimal disruptions.

• Monitor transaction processing metrics such as decline rates, authorization speeds, and transaction volumes.

• Understand compliance requirements with all card network (e.g., Visa, Mastercard,) regulations and scheme requirements.

• Engage with card networks, staying ahead of upcoming changes and requirements, be able to stand the grounds from the issuance perspective;

• Collaborate with the card risk and fraud teams to set up systems that detect and mitigate abuse activity within card transactions.

• Implement controls that protect the company from reputational and financial risks associated with non-compliance.

• Develop and maintain key performance indicators (KPIs) for transaction health and scheme compliance.

• Report on transactional health and compliance metrics to executive leadership, identifying areas for improvement.

• Implement action plans for any identified gaps or risks in transaction health or compliance adherence.

• Lead efforts to improve transaction quality and compliance processes, such as optimization of authorization rates and decline mitigation.

• Work closely with product and engineering teams to implement new systems or modify existing ones to meet compliance needs.

• Develop and implement a strategy for continuous improvement in transactional health and scheme compliance, aligning with broader business goals.

• Manage and develop a team responsible for monitoring and reporting on transactional health and compliance.

ClearSK Healthcare Pte Ltd manages the award-winning ClearSK® chain of medi-aesthetic centres in Singapore, Shanghai and Hangzhou China. As a Singapore leading aesthetics chain, it will be a great opportunity for you to grow and learn in a multi-disciplinary environment with medical and management professionals. You will find yourself working in a challenging environment, where your capabilities will be developed to the maximum potential.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills

Job Responsibilities:

· Report to Financial Controller who is a qualified CPA / Chartered Accountant

· Execute the company’s inventory policy

· Manage the company’s inventory system including stock profiles and locations

· Churning of necessary daily and weekly Inventory/Purchasing reports

· Ensure incoming goods are receipted and managed appropriately in Finance aspect

· Review historical data to build timely forecasts for assigned markets

· Responsible for planning periodic stock checks via audit work and stock takes

· Perform reconciliation or audit after physical counts and liaise with business units to rectify variance

· Monitor inventory stock -cards and systems to maintain safety stock level to avoid ‘’out-of-stock’’ situations

· Audit check on stock flow accuracy

· Timely update stock movement in physical stock-card and inventory system

· Check on supplier invoices

· Assist in other financial matters

Requirements:

· Minimum Diploma or Degree in Finance, Accounting or Business fields

· 2 years of relevant experience preferably from service / hospitality / healthcare / retail industry

· Recent university or polytechnic graduates in relevant fields without work experience but with good attitude and academic records are welcome to apply.

· Candidate who are undergoing CPA training program are welcome to apply

· Experience working in fast-growing SMEs will be an advantage

· Good in planning and organising work flow, with strong in numeracy, analytical and good interpersonal skills

· Proficient in English communication and writing.

· Ability to read, write, and converse in Chinese will be an added advantage as liaising with our counterparts in China and Chinese customers.

· Enjoy working in fast-paced and dynamic environment

· A multi-tasker and learner with self-motivation and integrity

· Strong proficiency in Excel and proficient in Office applications such as Word, PowerPoint and IT systems

Rewards & Benefits

5-day work week

Medical Benefits

Opportunity to embark on Management Trainee Program

Reward and recognition program that appreciate the most competent and brightest

Promotion based on performance

Exclusive staff discounts on our products and services

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

ClearSK is an equal opportunity employer and we encourage all qualified candidates to apply.

ClearSK Healthcare Pte Ltd An international aesthetics clinic chain headquartered in Singapore, with presence in Shanghai, Hangzhou and now Kuala Lumper, is looking for suitable candidates for the above positions. In your role you will have opportunities to work alongside doctors, para-medical and finance professionals. For the motivated candidates, this is opportunity to earn high income but also a chance to learn and grow in your career.

To fit in with our culture of excellence, we look for only the F.I.T.: Fast, Innovative and Trainable as well as commitment, integrity and professional skills

Job Responsibilities:

· Report to Financial Controller who is a qualified CPA / Chartered Accountant

· Execute the company’s inventory policy

· Manage the company’s inventory system including stock profiles and locations

· Churning of necessary daily and weekly Inventory/Purchasing reports

· Ensure incoming goods are receipted and managed appropriately in Finance aspect

· Review historical data to build timely forecasts for assigned markets

· Responsible for planning periodic stock checks via audit work and stock takes

· Perform reconciliation or audit after physical counts and liaise with business units to rectify variance

· Monitor inventory stock -cards and systems to maintain safety stock level to avoid ‘’out-of-stock’’ situations

· Audit check on stock flow accuracy

· Timely update stock movement in physical stock-card and inventory system

· Check on supplier invoices

· Assist in other financial matters

Qualifications and Requirements:

• Minimum Bachelor's degree in Business, Analytics, Accounting, Finance, or a related field
• Good in planning and organizing work flow, with strong in numeracy, analytical and good interpersonal and communication skills
• Enjoy working in fast-paced and dynamic environment independently
• Diligent in checking work to ensure no errors before submitting to superiors for review
• A multi-tasker and learner with self-motivation and sensitive with figures
• Comfortable with computerized data processing and able to comprehend tables and spreadsheet templates
• Diligent in checking work to ensure no errors before submitting to superiors for review
• Familiarity with accounts payable processes and administration
• Exceptional attention to detail and commitment to accuracy

Application process:

Should you wish to be considered for shortlisting, please complete the attached Google Form at the link below prior to submitting your application on MyCareersFuture:

https://forms.gle/ZdnDCJYqZ916n8iQ7

Please be advised that only candidates who have completed the form and are subsequently shortlisted will be notified.

About the Role:
We are seeking an experienced Anti-Money Laundering (AML) Compliance Officer to join a prominent bank on an 8-month contract. In this role, you’ll be a key contributor to the bank’s compliance team, ensuring adherence to AML policies, identifying suspicious activities, and supporting anti-financial crime initiatives. This position is ideal for a detail-oriented professional who thrives in a regulatory environment and is passionate about financial integrity.

Key Responsibilities:

• Conduct AML monitoring and assessments to detect suspicious activities, ensuring compliance with regulatory requirements.
• Review and investigate flagged transactions, working closely with internal teams to document findings.
• Support KYC (Know Your Customer) processes and enhance onboarding procedures for high-risk clients.
• Prepare reports on AML activities, findings, and recommendations for senior compliance management.
• Stay up-to-date on industry regulations, ensuring the bank’s AML policies align with the latest standards.

Qualifications:

• Bachelor’s degree in Finance, Law, Business, or a related field. Certification in AML/CFT (such as CAMS or ICA) is highly preferred.
• Minimum 3-5 years of experience in AML compliance within the Singapore banking or financial services sector.
• Strong understanding of MAS regulatory guidelines, particularly AML Notice 626, KYC/CDD requirements, and transaction monitoring best practices.
• Proficiency in using AML transaction monitoring tools (such as Actimize or Verafin) and conducting risk assessments.
• Excellent analytical, investigative, and reporting skills, with a keen attention to detail.
• Strong communication skills and the ability to work effectively with compliance teams and other stakeholders.

EA License No: 05C3451

EA Personnel Name: Izz Lokman
EA Personnel No: R24124828

Supports inspectors and other staff with day-to-day operations by performing a mixture of routine, multiple, and
varying assignments under the limited direction of a Supervisory Hazardous Materials Aviation Safety Inspector (HM ASI) or similar manager in AXH. May assist with the planning and completion of certification, surveillance, investigation, stakeholder engagement, policy development, systems and analytical services, and program administration duties. This work requires assisting with planning logistics, performing research, and data reporting.

Applies experience and advanced knowledge to plan and perform assignments for the Office of Security and Hazardous Materials Safety Organization (ASH) mission. Completes assignments and assists with developing plans and techniques to improve hazardous materials safety programs, policies, and procedures.

Assists with conducting hazardous materials compliance inspections, investigations, stakeholder engagement and/or other program related support activities involving regulated parties that introduce or transport hazardous materials into air transportation. Assists with investigating incidents, discrepancies, and regulatory compliance violations related to hazardous material air transportation and conduct research on technical issues.

Under the direction of a Supervisory Hazardous Materials Safety Inspector, the technician supports AXH personnel in researching air carrier manuals, pre-inspection planning, technical research, analysis of previous inspection/investigation findings, data reporting, post inspection analysis, drafting correspondence, developing presentations, and other oversight-related activities.

Prepares written reports and findings and enters required data into automated systems, ensuring the quality and integrity of entered data. Receives assignments and guidance from a Supervisory Hazardous Materials Safety Inspector or similar AXH manager to complete work activities in accordance with AXH policies, procedures, and established deadlines under supervision.

Demonstrates considerable independence in planning time and coordinating as needed with managers, program/program managers, team leader, or more experienced employee to prioritize assignments and used assigned resources. Provides administrative support for day-to-day Branch operations. Utilizes FAA databases, tools, and internal processes to handle critical administrative support functions that may include processing correspondence, time and attendance reporting, tracking travel, reporting organizational unit milestones, monitoring training completion, and procuring/managing equipment. Work activities may support multiple projects/programs and contribute to the objectives of one or more organizational units.

Performs other duties as assigned.

Supports inspectors and other staff with day-to-day operations by performing a mixture of routine, multiple, and
varying assignments under the limited direction of a Supervisory Hazardous Materials Aviation Safety Inspector (HM ASI) or similar manager in AXH. May assist with the planning and completion of certification, surveillance, investigation, stakeholder engagement, policy development, systems and analytical services, and program administration duties. This work requires assisting with planning logistics, performing research, and data reporting.

Applies experience and advanced knowledge to plan and perform assignments for the Office of Security and Hazardous Materials Safety Organization (ASH) mission. Completes assignments and assists with developing plans and techniques to improve hazardous materials safety programs, policies, and procedures.

Assists with conducting hazardous materials compliance inspections, investigations, stakeholder engagement and/or other program related support activities involving regulated parties that introduce or transport hazardous materials into air transportation. Assists with investigating incidents, discrepancies, and regulatory compliance violations related to hazardous material air transportation and conduct research on technical issues.

Under the direction of a Supervisory Hazardous Materials Safety Inspector, the technician supports AXH personnel in researching air carrier manuals, pre-inspection planning, technical research, analysis of previous inspection/investigation findings, data reporting, post inspection analysis, drafting correspondence, developing presentations, and other oversight-related activities.

Prepares written reports and findings and enters required data into automated systems, ensuring the quality and integrity of entered data. Receives assignments and guidance from a Supervisory Hazardous Materials Safety Inspector or similar AXH manager to complete work activities in accordance with AXH policies, procedures, and established deadlines under supervision.

Demonstrates considerable independence in planning time and coordinating as needed with managers, program/program managers, team leader, or more experienced employee to prioritize assignments and used assigned resources. Provides administrative support for day-to-day Branch operations. Utilizes FAA databases, tools, and internal processes to handle critical administrative support functions that may include processing correspondence, time and attendance reporting, tracking travel, reporting organizational unit milestones, monitoring training completion, and procuring/managing equipment. Work activities may support multiple projects/programs and contribute to the objectives of one or more organizational units.

Performs other duties as assigned.

Key Responsibilities:

• Conduct regular quality checks on processes and claims to ensure adherence to company standards.
• Develop and implement quality assurance guidelines and best practices for operational procedures.
• Monitor and evaluate customer interactions and claims to ensure compliance with internal and regulatory standards.
• Identify areas for improvement and work collaboratively with teams to enhance quality and operational efficiency.
• Prepare and present reports on quality performance, highlighting trends and actionable insights.

Qualifications:

• Prior experience in quality assurance within the insurance industry is preferred.
• BCP and PGI Certs will be advantageous
• Strong analytical skills and attention to detail.
• Excellent communication skills and ability to work collaboratively across teams.

EA Personnel Name: Izz Bin Lokman
EA Personnel No: R24124828
EA License No: 05C3451