Total 403 Quality Assurance / Control job vacancies in D02 Anson, Tanjong Pagar

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Mon to Fri 8.30am - 5.30pm

Job Summary

Responsible for management of Asia Quality System, Policies, Programs and Initiatives. Part of the Global Quality Team to maintain global quality system and drive global initiative.

Role and Responsibilities

Quality Systems

1. Supports overall maintenance of quality systems

2. Monitor and reports on the quality performance for Asia Operations such as product quality performance, supplier performance and gaps for continuous improvement to the management team

3. Maintains the Master control and ISO document control system

4. Maintains customer related documents such as Quality Agreement, PPAP

5. Part of the Global Quality Team, to design and implementation of global policies and systems

Quality Policies

6. Ensures effective implementation of all company quality policies

7. Implements ISO and other recognized standards

8. Implements and monitors statistical techniques such as R&R’s to identify opportunities for improvement.

9. Sets, communicates, and implements quality objectives in line with business goals

10. Manage supplier and customer programs (CCAR, ICAR and SCARs) to ensure that complaints are handled effectively and timely.

11. Support and work with different stakeholders on reporting, monitoring and resolution on customer complaints.

12. Support and work with Supply Chain and Operation on supplier quality issues.

Auditing

13. Leads ISO quality standards implementation as Management Representative.

14. Conducts and leads quality audits to specific quality standards.

15. Leads customer related audits

16. Conducts supplier audits

17. Conducts internal audit investigations for product quality and process issues

18. Responsible for ensuring timely resolution to audit findings

Training

19. Provides training for all employees on basic quality and statistical concepts

20. Provides training to appropriate personnel for updates and changes to quality policy

21. Attends relevant external training sessions/courses and shares learning internally

Job Requirements:

• Degree or equivalent experience in a field of study such as chemistry, business, accounting, engineering, etc.

• Certificate in Quality Engineering is preferred.

• Position requires 3-6 years of quality management experience.

• Good experience into customer & supplier audit and able to conduct training

• ISO 13845 experience will be added advantage.

• Demonstrates introductory understanding and ability and with guidance, applies competency in typical situations.

• Able to design quality systems to meet customer expectations and internal needs. New approaches and continuous improvement must be ongoing

• Good interpersonal skills to be able to communicate and collaborate with all stakeholders and deal with situation proactively

• Junior with 1-2 experience in related field can also apply

• Occasionally overseas travel and weekly conference call is required for the role

• This position required to communicate closely with vendors in China.

Mon to Fri 8.30am - 5.30pm

Objectives of the position:

This role is for the validation of Customer technical requirements by means of inspection of In-coming goods and release lots in SAP with defined usage decisions. Testing of ISIR samples (type test) for product approval process (power, control & data cable) with compliance to company standards and verify compliance to the international cable standards e.g. EN / IEC requirements. Understanding of each testing standards and be able to communicate the requirements to respective parties including suppliers. Establish test specification to be followed by suppliers. To be able to operate all laboratory equipment in the process of cable type testing. Keep track of product approvals and Company's approved suppliers’ performance monitoring to ensure continuous product compliance to the intended specification. Corrective and preventive action process with supplier with CAR logging and follow-up for effective closure of complaints and issues related to product quality.

Knowledge in product testing and certification will be an added advantage.

Key Responsibilities:

1. Validate product quality conformance by conducting In-coming inspection and type testing for cable & accessories, include updating into SAP.

2. To be able to operate Laboratory test equipment for cable testing and accessories inspection

3. Understand international cable testing standards and inspection requirements with compliance to internal ISO procedures. Prepare test specification with detailed inspection requirement to be followed by the supplier.

4. Prepare and issue Customer test reports, certificates & COC

5. Track supplier quality by means of in-coming inspection or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined.

6. To generate supplier CAR and track for corrective action and effective closure of CARs by liaising with the supplier.

7. Liaising with relevant departments including suppliers to effectively close the CAR issued for Customer complaints or CAR’s which arise from internal findings (Z2 & Z8).

8. Maintain inspection records in SAP, determine skip lot and setup inspection requirements in SAP.

9. Assist Customer’s Technical enquiries e.g. Customer letter, RoHS, REACH & CE

10. Understand and comply with relevant ISO procedures, work instructions and corporate directives

11. Assist in other day to day activities related to QA department as assigned by superior.

12. Contribute to achieving company, department and personal KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification.

▪ Knowledge in ISO 9001:2015 QMS standard will be added advantage.

▪ To be able to operate lab equipment e.g. calliper, visual scope, resistance checker, High voltage tester etc.

▪ Prior experience in SAP system and knowledge of cable product testing is an added advantage

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

My Client is a leading Brokerage Firm and we are looking for a Regulatory Compliance professional to join the team in Singapore. They are a global business and you will be given the opportunity to oversee all Regulatory Compliance related work and work with senior leaders in the Industry.

Responsibilities:

• Implement and spearhead new Regulatory Compliance framework within the business
• Identify Compliance gaps and implement framework to mitigate gaps and risks
• Ensure that policies are in line with Regulatory requirements and provide advisory to the business.
• Any other adhoc Regulatory Compliance duties across the Group level
• Maintain and build a Compliance culture in the firm

You must:

• A bachelors degree in a reputable university
• 10 years of experience in a Regulatory Compliance role – ideally from the Brokerage or Financial Services industry.
• Strong understanding of MAS regulations – SFA and FAA
• Be able to work independently, while also being a strong team player

Take charge of this opportunity to welcome a new career challenge in 2024.

EA Personnel No R1985201
BeathChapman Pte Ltd
Licence No 16S8112

JOB DESCRIPTION:

-Works well with team members in performing audit assignments

-Prepare working papers to document audit files and reports for review

-Be responsible for planning, executing and documentation of audit fieldwork

-Document purpose, procedures and conclusion for all audit procedures performance

-Follow up on outstanding matters and findings independently.

REQUIREMENTS:

-Degree in Accountancy (ACCA, CPA)

-Proficient in Microsoft Especially Excel

-Sound Knowledge of Audit standards

-Meticulous, resourceful, independent as well as great team player

-Proficient in the English language

**Experience with Big Four accounting firms is a major advantage.

Mon to Fri 8.30am - 6pm

Position Summary

This position play a critical role in driving compliance and quality programs for Healthcare Transportation & Facilities and supporting the Healthcare Quality Management System to ensure processes and systems are compliant with regional and local regulations and customer requirements.

Job Scope

1. Quality Policies & Procedures: Determine, implement & promote policies and procedures for company’s Network and facilities (hubs & stations) to ensure compliance to standards such as GDP, GCP and others.

2. Quality Assessment & Standards: Write & review SOPs and Work Instructions for transportation & fulfilment solutions pertaining to the healthcare industry.

3. Compliance & Quality Program Management: Implement compliance and quality programs to support local Quality teams to ensure they are kept up-to-date and prepared.

4. CAPA Process Management: Lead in process creation and review of documentation on the implementation and responses to corrective and preventive actions (CAPAs) and monitor action progress until closure.

5. Healthcare Quality Management System: Develop, implement & support the system and processes, develop corresponding training programs, and acts as Super User for eQMS system.

6. Internal Audit Programs: Design & implement robust internal audit processes to ensure readiness of various functions & processes when meeting regulatory agencies & customer audits.

7. Certification Audits: Lead various certification audits with relevant regulatory agencies and certification providers across the region.

8. Operations & Customer Audit Programs: Lead & prepare for regular audit programs / random checks / regulatory activities to achieve successful audit outcomes and proper post audit follow up actions.

9. Healthcare Customer Liaison: Liaise with customers to understand quality requirements / issues / underlying concerns to advise on the way forward, provide advice based on interpretations as applicable to 3PL and resolve issues via conducting root cause analysis.

10. Healthcare Quality Feedback: Liaise, consolidate feedback from different functions to update and prepare final copy for Quality Questionnaires, Agreements and RFQ Proposals for customers.

11. Validation Programs: Lead the validation of transportation lanes and critical equipment like cold chain facilities, and packaging systems.

12. Depot Support: Provide secondary / backup support to healthcare specialists for market depots.

Requirements :

1. Hold local pharmacist license

2. Have at least five (5) years of relevant experience in warehouse, quality + QMS for pharmaceutical / healthcare industry

3. Have competencies in quality assurance / regulatory affairs, customer relationship management and root cause analysis

4. Have working experience ensuring compliance in accordance to Goods Manufacturing Practise cGMP,)/, Good Clinical Practises cGCP, Goods Distribution Practice (GDP) & ISO13485 for Medical Devices, IATA CEIV and other local certifications in a warehouse and transportation business.

5. Experience in conducting external and internal audits for regions

6. Must hold at least Bachelor’s degree in Pharmacy from a reputable local or Australia’s institute.

7. This position require to communicate with counter part in China

8. Occasionally travel is required to sites and region warehouses.

Competency

1. Accuracy & attention to detail which is crucial to proper compliance to regulatory and standards

2. Problem-solving skills to support customer issue resolution

3. Planning & organization skills to ensure proper audit programs are managed effectively

4. Communication skills to facilitate engagements with customer and regulatory agencies

5. Project management capabilities and familiarity with Process Mapping, Six Sigma, Lean Methodology, Agile or Design Thinking

6. Apply data-driven decision making with the use of data analytics and visualization tools like Power BI and competency in Microsoft Office applications like Excel, Word, and PowerPoint

Overall Responsibilities:

• Perform incoming inspections/analysis or 1st article inspection on raw materials/components according to written procedures and spec control drawings.
• Maintain instrument calibration system, documentation and procedures
• Will apply world-class techniques (Six Sigma, Anova, Taguchi, SPC, Gauge R&R etc.) to ensure the development of robust, predictive quality systems which are easily transferable and maintainable in a production environment.
• Prepares and utilizes basic hand tools and machines including but not limited to power screwdriver, ruler, soldering iron, clamp machine, heat gun, solder pot, crimpers, pinning machine and automatic wire strippers.
• Manage and maintain the QA laboratory.
• Support the internal/supplier auditing function to ISO Quality System requirements. Audit/review/approve final product/assemblies prior to acceptance into finished goods inventory; process associated shop folder documentation.
• Coordinate the day-to-day inspection support for validation requirements and ensure completion of inspection requirements to ensure timely completion of project timelines.
• Create Certifications of Analysis/ Conformance, as required.
• Meet daily quality inspection output & quality requirements.
• Perform any other duties assigned by superiors.

Requirements:

• Minimum ITE/ Diploma preferably in Engineering courses
• Basic understanding/ reading of CAD drawings
• Microsoft Office skills required.
• Minimum 1-2 years of relevant working experience.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

The job :

• Attend to customer quality issues.
• Improve manufacturing processes and products
• Provide quality services to ensure compliance with the quality system
• Achieve quality targets of products

Requirements :

• Diploma / Degree in Engineering
• No experience are welcomed
• Good interpersonal and communication skills
• Proficiency in spoken and written Chinese is required

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

The Company

Our client, a prominent Singapore-based organization based in Changi. Headquartered in Singapore, this organization has established a strong presence throughout APAC, Europe, and other key global regions. Known for its dynamic, fast-paced environment, the company is currently seeking a skilled Compliance Manager to join its growing team and contribute to advancing the company’s global compliance framework.

Responsibilities

In this mid-level role based in Singapore, you will work closely with the Chief Legal Officer and VP of Ethics & Compliance to enhance and manage the company’s compliance policies and regulatory initiatives across multiple jurisdictions. This position will focus on data privacy while supporting a broader compliance scope, ensuring that the company adheres to relevant regulations and industry standards worldwide. Key responsibilities include:

• Assisting in the development, documentation, and implementation of compliance policies and procedures to support the Ethics & Compliance team within the Legal & Secretariat department.
• Leading efforts in areas of personal data protection, anti-bribery measures, trade sanctions, and ethics, with an emphasis on translating local and international regulations into actionable company policies.
• Administering third-party due diligence, managing vendor risk, and handling compliance risk areas, such as sanctions red flags or bribery concerns.
• Creating and delivering compliance training programs, including e-learning modules, in-person sessions, and organization-wide compliance communications.
• Collaborating with business units to establish compliance-related processes and effectively engage with internal and external stakeholders, including senior management.
• Managing incident responses for data breaches and assisting in ongoing compliance initiatives as required across jurisdictions.
• Taking a proactive approach to stay updated with regulatory changes and enhance the organization’s compliance standards.

Requirements

• A degree in Law preferred.
• Professional certification in data protection (such as Singapore PDPA certification or GDPR) or an equivalent qualification is preferred.
• 5-10 years of relevant experience in compliance, particularly in data privacy, regulatory compliance, and/or ethics.
• Solid understanding of legal and regulatory requirements in Singapore and other key jurisdictions (US, UK, EU).
• Excellent communication skills, with the ability to draft clear policies and deliver precise communications to various stakeholders.
• Self-motivated with strong initiative, adaptable in a fast-paced environment, and resilient with a high level of professionalism.
• Ability to collaborate effectively within a global team structure, fostering positive relationships with colleagues and stakeholders.
• Open to learning new areas within regulatory and compliance frameworks as required.

Location: Singapore, Changi Office (4 days a week on-site).

Prism is an independent audit, tax and business advisory firm committed to deliver "one-stop" professional services. Our integrated services are tailored to help clients grow, protecting their businesses, and ensuring their prosperity.

Experienced Audit Associate/Audit Senior

Job Description

1) Carrying out the audit relating to a portfolio of companies across a broad spectrum of industries, prepare appropriate audit work papers;

2) Understanding the relationships between objectives of the audit sections, the need for the sufficiency of audit evidence, and presentation of the conclusions

3) Review of financial statements in accordance with Singapore Financial Reporting Standards (SFRS) or SFRS for SMEs.

4) Communicate effectively and proactively to respond to clients and team members.

Job Requirements

1) Candidate preferred to possess at least Bachelor's Degree/ Post-Graduate Diploma/Professional Degree in Accountancy or equivalent.

2) Minimum 1 or 2 years of related working experience, for Audit Senior, minimum 2 to 3 years of relevant work experience.

3) Good knowledge in IT processes, MS Office

Positive attitude, meticulous, organised and able to work independently.

The Company

Our client, a prominent Singapore-based organization based in Changi. Headquartered in Singapore, this organization has established a strong presence throughout APAC, Europe, and other key global regions. Known for its dynamic, fast-paced environment, the company is currently seeking a skilled Compliance Manager to join its growing team and contribute to advancing the company’s global compliance framework.

Responsibilities

In this mid-level role based in Singapore, you will work closely with the Chief Legal Officer and VP of Ethics & Compliance to enhance and manage the company’s compliance policies and regulatory initiatives across multiple jurisdictions. This position will focus on data privacy while supporting a broader compliance scope, ensuring that the company adheres to relevant regulations and industry standards worldwide. Key responsibilities include:

• Assisting in the development, documentation, and implementation of compliance policies and procedures to support the Ethics & Compliance team within the Legal & Secretariat department.
• Leading efforts in areas of personal data protection, anti-bribery measures, trade sanctions, and ethics, with an emphasis on translating local and international regulations into actionable company policies.
• Administering third-party due diligence, managing vendor risk, and handling compliance risk areas, such as sanctions red flags or bribery concerns.
• Creating and delivering compliance training programs, including e-learning modules, in-person sessions, and organization-wide compliance communications.
• Collaborating with business units to establish compliance-related processes and effectively engage with internal and external stakeholders, including senior management.
• Managing incident responses for data breaches and assisting in ongoing compliance initiatives as required across jurisdictions.
• Taking a proactive approach to stay updated with regulatory changes and enhance the organization’s compliance standards.

Requirements

• A degree in Law preferred.
• Professional certification in data protection (such as Singapore PDPA certification or GDPR) or an equivalent qualification is preferred.
• 5-10 years of relevant experience in compliance, particularly in data privacy, regulatory compliance, and/or ethics.
• Solid understanding of legal and regulatory requirements in Singapore and other key jurisdictions (US, UK, EU).
• Excellent communication skills, with the ability to draft clear policies and deliver precise communications to various stakeholders.
• Self-motivated with strong initiative, adaptable in a fast-paced environment, and resilient with a high level of professionalism.
• Ability to collaborate effectively within a global team structure, fostering positive relationships with colleagues and stakeholders.
• Open to learning new areas within regulatory and compliance frameworks as required.

Location: Singapore, Changi Office (4 days a week on-site).

About Perx:

Perx Technologies introduces the world’s first intelligent, autonomous loyalty and customer engagement solution. Headquartered in Singapore, the platform synergizes gamification, behavioral science, and AI to support brands in elevating customer actions and interactions using data-driven experiences.

By designing customized, incentive-driven journeys, Perx Technologies simplifies customer acquisition, activation, monetization, and growth, cultivating enduring loyalty and remarkable user experiences, solidifying its position as an industry trailblazer.

Quick Snapshot:

As a Senior Software QA Engineer, you will be a key member of an exciting product development team at Perx. You will be responsible for developing, configuring and maintaining Automated Testing Framework, to ensure the software product quality at the utmost levels.

The ideal candidate must have effective communication skills, strong analytical and problem-solving skills, good experience of automated testing frameworks/tools, testing strategy, software debugging and end-to-end testing both black box and white box styles. Applicants must be highly motivated and willing to work in a fast-paced agile team with highly talented individuals on complex and early-stage development projects.

What’s the role?

• Design and implement automation testing framework and drive that strategy to execution to ensure operational efficiencies across the product team.
• Define, develop, execute and maintain automated end-to-end test cases/use case scenarios that will help with continuous deployment.
• Write clear, concise and comprehensive test cases.
• Estimate, prioritize, plan and coordinate automated testing activities.
• Debug, analyze, record, document and track software issues based on end-to-end testing.
• Investigate the root causes of issues and continuously improve test coverage and regression testing.
• Track and report QA metrics, like defect densities and open defect counts, to continuously improve the team’s performance.
• Define and perform various testing aspects like functional, scalability, reliability and performance of the product.

Who are we looking for?

• Must have programming or scripting experience with Ruby, Python, Java, JavaScript, Linux shell script and SQL (at least 2 or more).
• 8+ years of designing, developing, deploying and maintaining automated testing frameworks.
• Experience in testing cross-browser GUI applications and REST APIs etc.
• Wide exposure in functional and load testing frameworks/tools like Robot Framework, Selenium, Postman, JMeter, etc.
• Experience working in microservices, Container and Cloud environments.
• Good knowledge of software QA methodologies and processes.
• Experience working on Agile/Scrum development teams.
• Good communication and organizational skills with the ability to self-manage time and deliverables.
• BS/MS degree in Computer Science, Information Technology, Engineering, or equivalent.

What's on offer?

• Collaborative environment and the opportunity to work with one of Asia’s leading players in the Martech and Fintech space.
• Opportunity to work with > 1Bn B2C global conglomerates in the banking, large retail, insurance and telecom sectors.
• Work with a globally hand-picked talent of 60+ employees who power some of the largest brands in the region who leverage the SaaS platform to engage with 50Mn+ consumers each day.
• Great career development opportunities across marketing, pre-sales and customer engagement teams offered with cross-developmental training.

Join us to discover the exciting possibilities at the intersection of gamification, behavioral science, and AI. Help us empower businesses to acquire, engage, monetize, and retain customers through innovative, data-driven experiences.

We are seeking an experienced and detail-oriented Compliance Officer to join our team. This role is to support the Chief Compliance Officer in ensuring that the company complies with regulatory requirements as well as internal policies.

Job Responsibilities

1. Responsible for the implementation and enhancement of the Compliance framework within the company

2. Develop and update the Compliance policies and procedures e.g AML, Data Protection, Risk Management etc

3. Conduct screening and due diligence review on prospects and referral partners before onboarding

4. Conduct ongoing monitoring on existing clients

5. Conduct post transaction review to ensure adherence to regulations and internal policies

6. Track the CPD training hours of the licensed representatives and maintain the record keeping

7. Prepare and maintain the compliance reports for management and regulatory reporting

8. Assess the Outsourced Service Providers and administer the Outsourcing Register of Outsourced Service Providers

9. Handle compliance related queries from staff

Job Requirements

1. Bachelor’s degree, preferably in Business related fields

2. Minimum 3 years of compliance experience in the financial services or insurance industry

3. Self-motivated and driven, able to work independently

4. Meticulous, good analytical and problem solving skills

5. Good communication and interpersonal skills

6. Familiar with Financial Advisers Act (FAA) or Insurance Act or MAS Notices/Guidelines is preferred

7. Familiar with Balanced Scorecard (BSC) framework is an added advantage

Job Responsibilities:

• Lead and supervise the day-to-day operations of the Credit Control department, ensuring efficient and effective credit and collections processes that align with company goals and regulatory standards.
• Ensure that all collections activities are conducted in a fair, transparent, and ethical manner, maintaining positive customer relationships while securing payment.
• Provide hands-on management of the Credit Control team, guiding and assisting in the resolution of complex cases, and addressing any customer concerns with professionalism.
• Oversee the recovery process for delinquent loans, ensuring a balanced approach that minimizes risk while adhering to fair collection practices.
• Compile and prepare detailed monthly, quarterly, and half-yearly reports for submission to the Monetary Authority of Singapore (MAS) or any relevant regulatory bodies.
• Promote and uphold the company’s commitment to fair dealings by ensuring that all credit control and collections activities are conducted in accordance with both regulatory standards and the company’s ethical guidelines.
• Collaborate closely with other departments (e.g., Finance, Marketing and Risk Management) to align on credit-related issues and foster interdepartmental cooperation in resolving complex matters.

Job Requirements:

• Bachelor's degree in Banking/ Finance or equivalent.
• With 5 - 7 years of working experience in Financial Institutions, at least 2 - 3 years of experience at Managerial/ HOD position.
• Excellent communication and written skills.
• Strong knowledge in hire purchase agreements, and hands on experience.

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format or please click on “Apply Now”.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lee Zhi Hui (Christine)

EA Personnel Reg No: R24120510

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Training will be provided.

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets