Total 6 Manager level Quality Assurance / Control job vacancies in Abel Wolman Municipal Building

[What you will be working on]

In this role, you will help to review and implement policies with a focus on the

Environmental Control Officer for Specified Construction Sites [ECO(SCS)] scheme in Singapore.

• Work with the team on the formulation and review of operational policies and procedures to support NEA’s strategic objectives
• Conduct research and analysis to identify best practices and regulatory requirements for policy development
• Evaluate existing policies and recommend updates or revisions to ensure relevance and effectiveness
• Collaborate with cross-functional teams to gather inputs and feedback on proposed policies
• Review key pieces of legislation in consultation with legal department and undertake the required Act amendments
• Work with stakeholders to identify training gaps, develop competency framework, review Code of Practice and enhance training curriculum for relevant industries
• Engage stakeholders and industry to communicate policy changes, updates and/or share best practices via newsletters, organisation of webinar/seminar or other means
• Handle complex queries, feedback and appeal cases
• Coordinate meetings and assist in secretariat duties

[What we are looking for]

• Prior experience in policy formulation, learning & development, stakeholder engagement and event organisation will be an advantage
• Strong analytical and sense-making skills
• Excellent communication, writing and presentation skills to engage and influence stakeholders across different levels
• A good team player who enjoys interacting and working with others
• Self-driven, able to work independently and multi-task
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

[What you will be working on]

In this role, you will help to review and implement policies with a focus on the regulation of vector pesticides and repellents in Singapore:-

• Work with the team on the formulation and review of operational policies and procedures to support NEA’s strategic objectives
• Conduct research and analysis to identify best practices and regulatory requirements for policy development
• Evaluate existing policies and recommend updates or revisions to ensure relevance and effectiveness
• Collaborate with cross-functional teams to gather inputs and feedback on proposed policies and ensure alignment with stakeholder needs
• Review key pieces of legislation in consultation with legal department and undertake the required Act amendments
• Engage stakeholders and industry to communicate policy changes, updates and provide guidance on policy implementation
• Handle complex queries, feedback and appeal cases
• Coordinate meetings and assist in secretariat duties

[What we are looking for]

• Prior relevant working experience in policy formulation and stakeholder engagement will be an advantage
• Strong analytical and sense-making skills
• Excellent communication and writing skills to engage stakeholders across different levels
• A good team player who enjoys interacting and working with others
• Self-driven, able to work independently and multi-task
• Proficient in Microsoft Office applications

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

This role will be responsible for managing the CISO Manager’s Control Assessment (MCA) Execution Team primarily responsible for developing and executing strategies to innovate, support and help lead global MCA Transformation efforts including approach design, development, implementation, reporting, and governance. Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function.  May have responsibility for planning, budgeting, and policy/standard formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval.

The CISO MCA Manager will help innovate, foster a positive culture, and strengthen Citi’s risk and controls environment.

Responsibilities:

• Responsible for leading CISO’s Manager’s Control Assessment (MCA) team to ensure compliance with enterprise risk management policies and standards (e.g., MCA Standards and Procedures)
• Lead and develop a high-performing team of risk management professionals, fostering a culture of collaboration, innovation and continuous learning
• Set clear goals and objectives for the team, aligning them with organizational priorities and driving accountability for results
• Provide strategic direction and guidance to team members, empowering them to make informed decisions and take calculated risks
• Oversee the execution of MCA including identification of risk trends, analysis, and governance of CISO's Assessment Units (AUs) across all Information Security/Cybersecurity functions/domains including businesses (e.g., Security Architecture Council, Identity & Access Management, Cyber Intelligence Center, Third Party Management, Data Security, Infrastructure Defense, Cyber Security Innovation Center, SMB, USPB and Wealth)
• Drive implementation of Global MCA Transformation efforts in response to Consent Order requirements
• Serve as a liaison between the O&T MCA Transformation and CISO Transformation teams to communicate and implement new changes to the overall MCA governance program while establishing operational processes and identifying efficiencies for the CISO MCA Governance team
• Prepare and deliver presentations to executive leadership (C15-C16/Director-MD) on a regular basis including MGE Quarterly Risk Assessments (QRA) and Annual Risk Assessments (ARA), monthly CISO Domain Reviews and RCMs, to communicate complex MCA concepts and risk management strategy results in a clear and concise manner
• Provide strategic guidance and recommendations to senior leadership on improving risk appetite for the bank
• Lead and liaise with the CISO Transformation Lead on the global transformation efforts focused on improving risk and control environment for the firm, collaborating with functional teams across O&T to standardize processes, enhance controls, and implement best practices for CISO’s MCA Governance program
• Drive change management initiatives to ensure successful adoption of new MCA Transformation activities affecting CISO Assessment Units (AUs)
• Provide thought-leadership to direct reports and influence decisions on a global scale by championing MCA transformation efforts and operational cybersecurity risk, while advocating for necessary resources and aligning efforts with organizational objectives
• Accomplishes results through the management of the MCA team leading Quarterly Risk Assessment (QRA) and (Annual Risk Assessment (ARA) meetings with CISO Assessment Units (AUs), managing creation and enhancements of MCA controls, ensuring policy, standard and regulatory alignments, and partnering with various Operations & Technology functions across engineering, operations, application, and risk management teams to achieve sustained success.
• Supports the strategy, planning, directing and coordination of day-to-day activities of running the MCA team.
• Ensures program plans meet business needs, all stakeholders are identified and included in scope definition activities and understand the program schedule and key milestones and escalates program risks.
  • Integrates subject matter and industry expertise within a defined area and contributes to standards around which others will operate.
  • Actively engage, collaborate, and manage relationships with O&T-wide, technology, governance, risk and controls teams to recommend solutions that improve business processes and reduce risk in the environment.
  • Cross-train on related processes, drive problem solving and root cause analyses, simplify complex messages and summarize key points for senior executive discussions and presentations
  • Develop and produce insightful MCA reporting for partners and stakeholders to gain a better understanding of risk within their functions as well as identifying process optimization opportunities
  • Integrate improvement considerations into the development of new or modified processes
  • Ensure MCA process documentation aligns with enterprise changes as a result of Citi Transformation initiatives
  • Foster constructive dialogue and facilitate open discussion, sharing of knowledge and experience with customers and stakeholders

Qualifications:

• 6+ years of experience in leadership management, risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls.
• Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus. Demonstrates knowledge of in-scope business and product areas.
• Project management and governance experience with demonstrated ability to achieve and exceed critical milestones.
• Ability to foster working relationships and outstanding leadership and communication skills with senior leaders across multiple lines of business and with support organizations, including auditors and regulators.
• Demonstrated judgement and critical thinking skills.
• Innovate and demonstrate the passion and initiative required to enable growth and progress

• Bring creative approaches to help us drive value for clients
• Ability to influence decisions with senior leadership and business partners when confronted with differing opinions on information and cybersecurity risks
• Strong work ethic, critical thinking, and analytical skills
• Ability to work under pressure, meet challenging deadlines
• Ability to work independently and effectively in a large, global corporate environment while also being coachable and open to constructive feedback
• Ability to influence others and achieve desired outcome in areas outside of direct control
• Demonstrate ability to interpret, review and assess enterprise policies and standards
• Demonstrate clear and concise written and verbal communication
• 5+ years of relevant experience (knowledge in Risk Management, and Governance, Risk and Control [GRC], Technology, Information Security, and Cybersecurity is a plus)
• Risk Management, Technical and/or Project Management certifications are a plus (e.g. CRISC, CISA, CISM, CISSP, PMP)

Education:

• Bachelor’s/University degree or equivalent experience

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

The Business Risk and Control Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals. Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function. Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

• Ensures identification of appropriate risks which impact Change Management governance and delivery, and ensure mitigation strategies are developed and executed when necessary.
• Execute and/or influence governance and the facilitation of the execution of the Manager Control Assessment (MCA, i.e.. Risk & Control Self-Assessment) primarily for Change Management as required by the MCA Standard including the assessment and appropriate approval of risk associated with business changes. 
• Responsible for the quality, completeness, and accuracy of the implementation of the Control Framework, including Risk Control Policy, Control Standard, Issue Management Policy, Lesson Learned Policy and Control Inventory.
• Manage and allocate resource for the identification of issue root cause, partnering with control and process owners to recommendations holistic corrective actions and improvements, provide check and challenge to ensure appropriate escalation in according with Issue Management and Escalation Policies.
• Assist in directing teams in the implementation of the Lessons Learned Policy, including monitoring of control breaches and dissemination and learnings across other business units for process improvement to limit the occurrence of similar future events and where similar risk exposure might exist.
• Support review and challenge, within the FLUs, on the effective design and management of controls to mitigate risks as required by the Control Standards, including implementation and operation, conducting the control monitoring, handling deficiencies, and escalating issues for resolution. 
• Direct teams on the timeliness, accuracy and completeness of the MCA through controls prior to the execution of a process (QC).
• Assess adherence to the MCA Standard through controls after the execution of a process (QA).
• Exercise control over Operational and Compliance Risk in accordance with established Policy requirements.
• Allocate resource to identify, assess, escalate, and manage risk exposures across Risk Categories (Operational Compliance, Strategic, Reputational, etc), including material, emerging and concentration risks in accordance with enterprise Policies and the establishment of Key Indicators to monitor risk exposures.
• Assess Risk Appetite and monitor / assess exposures against this in accordance with enterprise requirements (if applicable).
• Take ownership to identify, assess, record and response to Operational and Compliance Risk events, ensuring these are captured accurately, timely and in accordance with requirements.
• Responsible that adequate governance and training are in place to support management of Risk profiles.
• Assess the risks associated with New Activities and changes to the Business, ensuring these are well understood and adequately controlled (if applicable).
• Support operational risk scenario analysis and stress testing for Operational Risk Capital requirements.
• Take ownership of risk and control assessments or coordination for programs within various risk stripes and ensure sufficient subject matter expertise exists to enable management of these risks within the Business (e.g. third party, fraud, sanctions etc) (if applicable).
• Take ownership to ensure that risk and control responsibilities and accountabilities are embedded within FLUs, including providing training and leading by example.
• Guide and influence standards and procedures that conform to enterprise requirements and support sound operational and compliance risk management.
• Apply knowledge of the business, products or services to identify and implement control points and processes throughout the business.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 10+ years of experience
• Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary.
• Excellent analytical skills to ensure all path to green for metrics is reviewed for completeness and accuracy.
• Proven ability to network across levels to understand cross impacts of a proposed change to the MCA program.

Education:

• Bachelor's/University degree, Master's degree preferred.

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

Job Location

Job Summary:

Job Description

Essential Functions

• Monitors compliance standards as defined by Connecting Forward grant.
• Manages and monitors the computer database systems related to programs, services, and individuals enrolled in the Connecting Forward grant.
• Directs or oversees the development of a comprehensive quality assurance and records management program; evaluates existing policies and procedures to coordinate internal practices and to ensure compliance with regulations; works closely with Connecting Forward Program Manager to develop procedures and forms.
• Assists with providing information and training related to Caseworthy and Salesforce database platforms to Connecting Forward staff.
• Ensure proper administration of all client documentation in a timely manner including items such as eligibility forms, service plans, support payments, etc.
• Organizes, conducts, and directs quality assurance audits of Connecting Forward in accordance with standards and protocols; prepares or directs the preparation of audit reports and plans for corrective action; coordinates external audits and reviews.
• Assists the Data Collection and Reporting Coordinator with gathering, analysis, and reporting of statistical data for Connecting Forward grant.
• Be knowledgeable of and ensure compliance with all company policies and procedures, as well as legal requirements, at all times.
• Regular, reliable attendance as defined in Goodwill’s attendance policy.
• Other duties as assigned by management or that specifically relate to the Connecting Forward grant.

Minimum Qualifications

Required Skills:

Education

• Bachelor degree with major coursework in social services, counseling, or a closely related field.

Experience

• 3+ years of professional level experience in the social service, nonprofit, or government agency, including some experience in quality assurance, utilization review, or similar work.

Knowledge/Skills

• Able to understand, communicate, comply with, and enforce policies and procedures.
• Able to learn new processes quickly and possesses strong organizational skills.
• Able to problem-solve, prioritize, and be able to multi-task.
• Able to work independently with minimal supervision.
• Able to travel to and work at other locations as needed.
• Able to prepare clear and concise reports, correspondence, and other written records. 
• Collecting, evaluating and interpreting narrative and statistical data.
• Developing methods for effectively measuring compliance as it pertains to quality management goals and requirements.
• Analyzing complex problems relating to quality management, evaluating alternatives and recommending effective courses of action.
• Excellent computer skills with proficiency in Excel or comparable software.
• Working knowledge of client management systems. 

Position Title:

Department:

Job Description:

General Description:  Coordinates and participates in quality monitoring and improvement activities to support a culture of quality, evidence-based practice, optimal patient outcomes, patient safety, and compliance with The Joint Commission (TJC) standards to include conducting quality reviews of medical and clinic performance on patient outcomes and quality indicators. Works with interdisciplinary performance improvement teams to achieve excellent patient outcomes and industry leading success on publicly reported quality indicators. Prepares reports and presentations to educate and communicate information and results related to infection prevention, quality outcome measures, publicly reported quality data, and regulatory requirements. Provides technical and clinical support to assist clinic and medical staff in achieving continuous readiness on TJC and regulatory standards.

Essential Responsibilities:

• Assist clinics and departments with data analysis and development of quality improvement processes.
• Capture and report quality data as needed. 
• Identify and implement infection prevention and control strategies.
• Participate in the formulation and revision of policies and procedures addressing infection control.
• Collaborate with Employee Health Department to prevent the transmission of infections and to manage exposures.
• Serve as a resource for quality and accreditation information for providers and staff.
• Collect, investigate, and trend unexpected outcomes, patient safety and patient satisfaction data.
• Participate in policy development and review as needed.
• Participate on committees as assigned.
• Ensure compliance with external regulatory and certifying agencies as needed. ​​

General Responsibilities:

• Performs other duties as assigned.

Minimum Requirements:

Education: Bachelor’s degree in a Healthcare related field.

Experience: 3 or more years of experience in healthcare, quality, or risk management

Equivalent/ Substitution: May substitute an Associate’s Degree in lieu of the Bachelor’s degree and 5 to 7 years  of healthcare, quality, or risk management experience.

Licensure/Certifications/Registrations Required: None required

Knowledge, Skills & Abilities:

• Knowledge of the healthcare quality field and accrediting agencies such as JACHO, NCQA, AAAHC.
• Knowledge of how healthcare quality is evaluated, improved, and regulated within the health system.
• Knowledge of quality and safety and patient satisfaction metrics and other health metrics.
• Skill in planning and administering performance improvement activities and using performance improvement methodolog
• Ability to understand quality, safety metrics, and value based initiatives.
• Ability to make decisions, resolve conflict, set priorities, be flexible and adapt to different situations.
• Ability to work independently and in a team environment.
• Ability to understand and apply protocols, policies, and procedures.
• Ability to work under stressful situations and complete projects in a timely manner.
• Excellent written and verbal communication skills.
• Demonstrated proficiency with MS Office Suite.

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OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.