Total 111 Others level Quality Assurance / Control job vacancies in Pune

About World Business Lenders (www.wbl.com)

World Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding.

WBL is a U.S.-based company with a 100% remote workforce.

This is a remote Contract/Consultant position. Generally, working hours will be 9:00am-6:00pm Eastern, Monday through Friday, although hours worked may be greater based upon operational requirements. The job requires excellent oral and written command of the English language. Resumes must be submitted in English.

About the Job: 

In a fast paced, high expectation, results oriented environment, the Regulatory and Compliance Counsel will be responsible for all legal, compliance, regulatory and operational matters (excluding litigation and administrative matters).

Responsibilities:

· Provide advice, guidance and support in connection with all U.S. regulatory and compliance matters.

· Coordinate and oversee an effective U.S. compliance environment and protocol that is in line with current industry best practices, and legal and regulatory guidance and requirements.

· Ensure all required internal and regulatory reporting is conducted in a timely, accurate and compliant manner.

· Develop and implement cost effective compliance related solutions.

· Conduct a multi-state residential mortgage lending licensing survey.

· Manage a multi-state residential mortgage lending licensing application project.

· Oversee compliance with applicable licensing requirements, including maintenance and renewal, as well as regulatory examinations and complaints.

· Identify and prepare required residential mortgage loan closing documents and disclosures.

· Develop and maintain relevant policies and procedures.

· Communicate with and manage outside counsel.

· Perform other projects and duties as assigned.

• Law degree; from a nationally accredited U.S. law school preferred.

• 5-10 years’ regulatory and compliance experience in residential mortgage banking throughout the U.S.
• Demonstrated experience with and working knowledge of U.S. federal and state residential mortgage lending laws, rules and regulations, and licensing requirements.
• Excellent command of the English language (both written and verbal).
• Excellent organizational, communication (both written and verbal) and technology skills.
• Strong legal research, document drafting and writing skills.
• Superior analytical skills.
• Demonstrated ability to work in a fast-paced, deadline-driven environment and handle multiple projects simultaneously, while establishing and maintaining effective work relationships both internally and externally.
• Detail-oriented and resourceful with excellent follow-through skills.
• Proficient in all Microsoft Office and Adobe applications.

• CONTRACT / CONSULTANCY POSITION
• Compensation: DOE
• 11 Paid Holiday Days per year
• 100% Remote Working
• USD Salary

CRF- REF52661Q – Lead Associate – Transactional Quality – Pune- Phursungi (F&A)

Vertical: - Travel

Role: - Individual Contributor

Shift: - Rotational Shift 

Mode of work: - 5 days WFO (Sat & Sun fixed week offs)

Experience range: - Min 2 years of total work ex with 1 year (mandatorily) into either Procure-to-Pay (p2p)/ Order-to-Cash (o2c) / Record-to-Report (r2r). O2C PREFERRED.

Good to have: - Knowledge of the Quality domain

Interview Rounds: - 2

Job Description

Special Skills-

• Good Understanding of Quality Management System
• Good Communication skills
• Should be able to do Client and Stakeholder Management
• Excellent People Management Skills along with Feedback giving Skills
• Ability to drive Quality Initiatives, Projects and Improvements

 Job Description-

• Conduct process documentation as per ISO standards
• Conduct & review sampling strategy in the team
• Conduct root cause analysis for process improvements
• Conduct MSA as per schedule
• Drive & conduct process compliance
• Drive & conduct audits (pre-post duties)
• Conduct base lining & analyze CTQs
• Conduct measurement system analysis.
• Drive brainwave initiative in the team
• Conduct quality related trainings
• Team-up with BBs / QAM’s to be a co-facilitator of projects/initiatives
• Drive open forums/best practice sharing sessions
• YB six sigma improvement project to be certified
• Successfully complete ISO training.
• Working on the product & helping the team to achieve deadlines.
• Provide timely reports, updates and system entries as required by the internal and external management.
• Understand and abide by the importance of discipline, punctuality & protocol

Position Type :

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Education Desired :

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JR0284544 - Software Test Analyst Senior (Manual QA, Transfer agency domain)

As the world works and lives faster, FIS is leading the way.Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:

• Writing up test cases and executing them too. Understanding requirements, bug fixes
• Manual testing for this project, aptitude to work on automating the test cases.
• Working on Mutual core application which processes all financial conditions for mutual fund client

About the team 

Global Transfer Agency Services is a group of highly talented and motivated individuals who strive for providing best products for Mutual Fund Transfer Agents. Team at Pune and Hyderabad location is focused working on US, Canada and International TA systems.

What you will be doing 

This position is for Senior Lead Engineer – Testing for Global Transfer Agency Services team. You would be working on complex financial product development in Mutual Fund Transfer Agency. You would be required to do communication with business stake holders, technical / product engineering teams, and senior management. You would be working in highly quality & client focused environment.

• Work with Product Owners / BAs / Scrum Master to understand business requirements and assignments.
• Collaborate well with stake holders and other team members.
• Analyze functional requirements and work on test specifications as per FIS guidelines.
• Develop, maintain, and upgrade manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans.
• Execute functional as well as regression tests.
• Work on automation project with the team whenever needed.
• Provide support during critical business months.

What you need: 

• Year of Experience: 6 to 8 years
• Strong domain knowledge in Capital Markets.
• Strong knowledge and experience in manual testing (sanity, functional, regression)
• Design & development of Test Scenarios, Test cases, Test data etc.
• Hands-on work experience on tools like Quality center, Zephyr, Test-Link, JIRA , SQL , Web-Services, Postman etc.
• Hands on experience on Unix commands, shell scripting is an added advantage.
• Ability to understand complex functional requirements and design test cases.
• Experience in using Agile / Lean practices and methodologies.
• Excellent verbal and written communication skills.
• Proactive, result driven approach and be able to work with business side stakeholders.
• Positive outlook, strong work ethic, and responsive to internal and external clients and contacts.

What we offer you

• A competitive salary and benefits
• Attractive benefits including private medical cover, dental cover, and travel insurance.
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A work environment built on collaboration, flexibility, and respect.
• A broad range of professional education and personal development possibilities.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Manual/Automation Testing (OMNI and US Retirement) - 3+ yrs - Pune/Bangalore

Job Description:

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team:

In today’s highly competitive private equity market, firms must not only deliver superior returns, but also respond to more stringent reporting requirements and increasing demands for information – both from within and outside their organization. Throughout the industry there is mounting pressure on organizations to do more, requiring a clear technology strategy that not only addresses the demands of today, but also enables the growth and performance of tomorrow. 

What you will be doing:

• Works with other members of Implementations/Conversions management team to establish division business strategies that align with corporate goals and objectives; effectively communicates strategies translating them into actionable items.
• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• Performs resource planning and allocation; supports direct reports in meeting conversion timelines and requirements.
• Manages a staff of multi-functional and technical professionals:
• Performance management: establishes clear performance goals that align with team, division, and corporate goals; communicates strengths/development needs; mentors and coaches team members; provides challenging assignments and opportunities for development; recognizes, rewards, and communicates individual accomplishments and contributions.
• Staffing: approves hiring recommendations; holds direct reports accountable for staff continuity; maintains varying and complimentary levels of skills, knowledge, and abilities across multiple teams.
• Employee relations: fosters and promotes cooperation and information sharing among team members; proactively addresses performance issues through appropriate Human Resources tools.
• Uses knowledge of FIS’s conversion management principles and methodologies to identify, develop, and implement new processes, improve existing processes, and/or eliminate ineffective processes; holds teams accountable for compliance.
• Uses financial and qualitative information and tools to effectively establish and manage budget and revenue goals.
• Understands technical and functional concepts of FIS products including the interrelationships between products and technologies that support products.
• Interacts directly with clients at a senior/executive management level, managing problem escalation and providing sales support.
• Remains abreast of industry trends and technology standards.
• Other related duties assigned as needed.

What you bring:

• Omni QA with strong experience with AdminWeb.
• knowledge of US retirement, DVW Automation.
• Requires strong management skills
• Requires strong organizational, team building, coaching and mentoring skills
• Requires general business skills, industry knowledge, financial management and planning skills, long-term vision and executive presence
• Ability to identify, address and resolve employee related issues
• Strong analytical, statistical and problem solving skills
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Ability to meet tight deadlines
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner including presentations
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Skill in productivity, planning and workload management
• Ability to design, document and implement process improvements

Education Requirements:  Bachelor’s degree or the equivalent combination of education, training, or work experience.

What we offer you:

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• An international work environment and a dedicated and innovative team
• An extensive range of personal development opportunities  
• A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

• Ability to Lead a POD, Act as key point of contact for all QA aspects of releases of the POD, guide, mentor and coordinate QA team members accordingly. Coordinate with relevant stakeholders to ensure business requirement completeness
• Ability to understand the holistic requirements(functional and non functional), review and analyze stories, specifications, and technical design documents and develop detailed test cases and test data to ensure business functionality is thoroughly tested - Automation & Manual
• Expertise in designing and building automation frameworks, scripting and execution, maturity to consider cross-functional feedback while designing.
• Hands-on with test preparation, scripting, and execution in the Agile and DevOps environment
• Ensure maximum feasible automation coverage after each sprint.
• Preparation, scripting, review and update of test cases and relevant test data consistent with system requirements including functional, integration & regression
• Be proactive and follow Shift-left testing approach in identifying the issues early and following up on them efficiently
• Support quality assurance initiatives and help institutionalize best practices
• Maximize the opportunity to excel in an open and recognizing work culture. Be a problem solver and a team player to make a bigger contribution to the achievements.
• Open to learn from each other in the team and each experience day-to-day

CRF- REF51932T – Lead Associate – Transactional Quality – Pune- Phursungi (F&A)

Vertical: - Travel

Role: - IC

Shift: - UK Shift (1:30pm-10:30pm)

Mode of work: - 5 days WFO (Sat & Sun fixed week offs)

Experience range: - 2+ years total work ex with min. 1 year exp into Accounts receivable (AR)/Accounts Payable (AP)/General Ledger (GL) + having excellent communication skills

Interview Rounds:- 2 Technical rounds

Job Description

• Complete Daily Call Audit checks as per the process requirement and agreement
• Provide Feedback to the agents for the error identified on a daily basis
• Conduct Customer comeback analysis for all the errors received from the clients
• To meet the monthly Sampling numbers as per the target
• Complete the Feedback targets as specified in the QSD
• Contribute Brainwave Ideas to improve the process
• Prepare all team and client related reports for Call Audits conducted by Quality
• Complete RCA for all the errors identified- Internal and External Errors
• Ensure the QA process adheres to ISO guidelines and GDPR Guidelines
• Identify the improvement areas for staff and share it with the AM- Quality
• Communication with clients on a periodic basis through the Dashboards/Reports/Connects
• Complete the Calibration exercise on a periodic basis as defined
• Create Error analysis/RCA Report on a weekly basis
• Attend all the development and quality trainings that are identified for a QA
• Help operations in identifying the training needs for the ops associates
• Drive projects and be part of the projects that are identified in the team
• Conduct Training and Refreshers for Soft Skills and arrange any Process related findings on a regular basis
• Manager Bottom Quartile for the Call Audits

Skill Requirement

• Analytical skills and time management
• Excellent Communication skills – verbal and written
• Coaching and Feedback
• Conflict Management
• Interpersonal skills and people skills
• Eye for Detail

The Quality Management Associate, QEs and CAPA and is supporting administration, tracking and ensuring that Quality Events (QEs) and Corrective and Preventative Actions (CAPAs) are completed in accurate and timely manner and are managed in compliance with global regulations, legislation and PrimeVigilance requirements.

Role and Responsibilities

• Support PrimeVigilance Quality Team and Quality Manager, QEs and CAPA in recording and tracking deviations, non- conformities, issues - and CAPA plans.
• Support the Quality Manager, QE and CAPA team for gathering information of deviations data across the company
• Assisting Quality Manager, QE and CAPA Team in developing and managing project-specific documentation, deviation and CAPAs trackers and in managing relevant project- specific training
• Supporting and assisting Subject Matter Experts to conduct root cause analysis or QEs and CAPAs
• Assist QE and CAPA, Quality manager in audits and inspections to by providing and gathering information of deviations, documentation on relevant projects.
• Support administrating and tracking deviations and reviewing CAPAs process

We are seeking a detail-oriented and analytical QA Engineer to join our team in Pune, India. As a QA Engineer, you will play a crucial role in ensuring the quality and reliability of our software products through rigorous testing and quality assurance processes.

• Develop and execute comprehensive test plans, test cases, and test scripts
• Perform manual and automated testing of software applications
• Identify, document, and track bugs using bug tracking systems
• Collaborate with developers to resolve issues and improve software quality
• Participate in Agile development processes, including sprint planning and retrospectives
• Analyze test results and provide detailed reports to stakeholders
• Continuously improve testing processes and methodologies
• Stay up-to-date with industry trends and best practices in software testing

Role purpose

1. To provide financial compliance expertise and monitor Syngenta Internal Controls Framework (ICF), with focus on Process Level & Company Level controls compliance.
2. To work on continuous improvements projects within financial compliance areas
3. Act as independent control auditor and assess critically of test results

Accountabilities

• Execution of independent management walkthroughs, testing and review as per agreed scoping provided by Global Financial Compliance and ensure proper documentation of Walkthrough.
• Ensure timeliness and accuracy of various financial compliance reporting activities and liaise with control performers for clarifications and agreement on remediation actions.
• Ensure that all compliance documents are stored centrally in document library/sharepoint to meet applicable statutory requirements.
• Conduct a review of testing to comply with the four-eyes principle.

Critical success factors & key challenges

• Strong awareness of Financial Risk & Controls and effective ways of risk management
• Strong, effective communication in relation to key stakeholders (global, regional, local), including senior managers
• Global player: ability to think globally but to work effectively on regional and local level by considering different cultures and ways of working
• Stay abreast of changing rules and legislation; and the implement the ongoing testing requirements and documentation accordingly.
• High degree of intellectual curiosity; ability to self-learn and to continuously identify areas of improvement in existing processes.
• Collaborating within the team and contributing in establishing trust.

Knowledge, experience & capabilities

Critical knowledge

• Deep understanding of financial compliance and internal controls concepts 
• Solid understanding of control documentation requirements and how it is implemented / sustained
• Excellent communication skills, knowledge of internal controls, business process best practices within agrochemicals/manufacturing environment, and auditing techniques
• Knowing about and be partly trained in PCAOB, COSO & US/China SOX requirements
• Basic knowledge of IFRS

Critical experience

• Accounting / Finance graduation qualification (Chartered Accountant / CA Intermediate / CIA preferred but not mandatory qualifications.
• 4 / 5 years of audit experience in a decentralized environment.
• Good and firm understanding in the design, implementation and mx`onitoring of internal controls, risk libraries and compliance process management

Critical technical, professional and personal capabilities

• Ability to handle multiple and shifting priorities without losing focus is necessary.
• Demonstrated strong communication skills, including strong English skills (written and spoken); must be able to communicate well with senior management in both verbal and written form.
• Ability to communicate complicated issues in an easy to understand and concise method.
• Self-starter, positive attitude, high-energy, motivated, enthusiastic with an outgoing, can-do attitude.
• Ability to drive changes and implementation of processes and standards.
• Personal computer skills are required and advanced skills with excel, word and access is desirable.

Critical leadership capabilities

• Ethical
• Results-oriented & Communicative

Position Title: Junior Game Tester
**Note**: Final Designation/Level will be decided based on the relevant experience and interview ratings 

Department: Quality Control

Mode of Employment: 1 Year Contract (May be extended depending upon availability of role in future)

Job summary: 

Ubisoft India - Pune location, we are looking for passionate, enthusiastic, and ambitious individuals for the role of Junior Game Tester. You will be responsible to test games of different genres on multiple platforms, look for bugs and accurately report them in the database to ensure superior game quality before release.

In this role, you should have excellent written and verbal communication skills, and have an eye for detail to identify issues in the game. If you are a team player and passionate about video games in general, then you are the right fit for this role. Ultimately, you will ensure the games quality and will be helping the team in creating a memorable gaming experience for end users. With this job you will get a chance to work with Industry experts from different studios around the globe.

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work

on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. 

About the team 

We are client centric testing services team that aims at reducing manual testing effort and cycle time by automating client business scenarios using client dataset. With simplified process along with customized approach of automation, we support faster application upgrade to latest release with confidence and without capital or headcount cost.

What you will be doing 

We are seeking Senior QA Manager to join our Testing Services team supporting Clients globally. This role focuses on designing and executing test strategy and automation plans (including both functional and non-functional test automation) end-to-end for Clients, thereby enabling and expediting application upgrades. You will be responsible for the Delivery of the Projects. You will be the first point of contact for the Portfolio Manager and have holistic responsibility for Project Delivery and route everything through their Portfolio Managers. May have to assist the Portfolio Managers as necessary outside of project delivery as needed. You will have direct interaction with Customers and Professional Services SMEs globally. You will also establish best and innovative practices to boost overall team productivity and efficiency.

What you bring: 

Knowledge / Experience

• 15+ years of professional working experience in Software Quality Assurance with thorough understanding of SDLC.
• Leadership experience of atleast 6+ years spanning across manual and automation testing teams.
• Good Project, People and Client Relationship Management skills.

Skills

• Ability to estimate, design, execute and report on end-to-end test automation plans (including both functional and non-functional test automation) for Clients.
• Monitor and manage project progress and status reporting to Clients and Internal Stakeholders.
• Good People Manager. Proactively manage resourcing for entire area and execute sustainable hiring strategy. Conduct mid-year and year-end appraisal processes.
• Manage customer expectations and relationships.
• Identify and manage risks with mitigation plans.
• Strong analytical, problem-solving and communication skills.
• Create a skilled, well trained and sustainable team.
• Be able to get quick POCs done wrt effort estimates and timelines.
• Work with internal/external stakeholders for firm wide initiatives on team development, future technologies and innovation.
• Suggest and implement industry wide best practices and bring in continuous process improvements via automation, utilities and other methodologies.
• Ensure that projects are delivered in line with FIS process and methodologies.
• Exhibit capability to understand pricing models and help pitch to new prospects.
• Deliver customer projects successfully and continue support during the BAU.
• Knowledge and exposure to Automation tools e.g. Selenium.
• Knowledge and exposure to Automation frameworks e.g. Keyword Driven, Data Driven etc.
• Knowledge and exposure to Source Code Management tools e.g. GIT, BitBucket etc.
• Basic knowledge on usage of SQL queries.
• Exposure to Project/Defect/Test Management tools e.g. JIRA, ALM etc.
• Possesses the desire to increase knowledge and skills when circumstances call for additional learning.

Added bonus/secondary skills:

• Knowledge of Finance domain especially Capital Markets, Risk and Treasury.
• Experience of developing tools/utilities/automation from scratch using latest tech.
• Practical knowledge of performance test automation using tools like JMeter.
• Exposure to working on Agile methodology based projects – SCRUM, KANBAN etc.
• Practical knowledge on Zephyr - Test Management tool.

Qualifications

• Minimum BS/BSc/BTech degree in Computer Science, Engineering or a related field

Competencies

• Ability to create and execute comprehensive test automation plans.
• Ability to pre-empt and plan for unknowns and risks.
• Ability to analyze and suggest ideas to improves processes and automation suite to increase productivity and efficiency.

What we offer you 

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities

With a 50-year history rooted in the financial services industry, FIS™ is the world's largest global provider dedicated to financial technology solutions.  We champion clients from banking to capital markets, retail to corporate and everything touched by financial services. Headquartered in Jacksonville, Florida, our 53,000 worldwide employees help serve more than 20,000 clients in over 130 countries. Our technology powers billions of transactions annually that move over $9 trillion around the globe.  FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index.

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the FIS Online Privacy Notice.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

Key Responsibilities:

• Revenue Accounting: Oversee accurate revenue reporting and journal entries, manage closing activities like accruals, provisions, and reconciliations in compliance with US-GAAP/Stat rules, and ensure timely financial closings.
• Financial & Regulatory Reporting: Ensure regional compliance with statutory requirements related to revenue accounting; coordinate with operational controllers for regulatory filings and tax compliance.
• Customer Billing: Oversee the management of unbilled receivables and approve adjustments in compliance with local VAT laws.
• Contract Processing: Collaborate with internal teams to guarantee accurate revenue recognition and provide guidance on contract variations.
• Compliance & Controls: Maintain stringent controls over revenue processes and balance sheets, addressing any control discrepancies.
• Collaboration: Work closely with Client Services and Finance teams to support sales proposals, clarify financial rules, and provide training on revenue-related matters.
• Regulatory Filing: Complete the necessary documentation for filing forms, obtaining certification of residency for POC clients
• Inquiry Support & Audit Support: Assist with various internal and external audits, ensuring adherence to standards and developing mitigation plans for any identified deficiencies.
• Proven technical knowledge of SAP with a track record of test scrip development, performing and managing a UAT process, migration and implementation.

CRF- REF43818L –Lead Associate –Transactional Quality– Pune

Vertical: - Telecom

Role: - Individual Contributor

Shift: - UK Shift 

Mode of work: - 5 days WFO

Experience range: - 3+ years with min. 1 year exp into P2P/O2C & should have fair knowledge about Transactional Quality

Job Description

Roles and responsibilities-

• Complete Daily Quality checks as per the process requirement
• Provides on time Feedback to the agents for the errors identified
• Conduct Customer comeback analysis for all the errors received from the clients
• To meet the monthly sampling numbers as per the defined target
• Complete the feedback targets as specified in the QSD
• Contribute brainwave ideas to improve the process
• Complete the WB Role Roadmap within the stipulated time
• Prepare all team and client related reports for Quality
• Complete RCA for all the errors identified
• Ensure the QA process adheres to ISO guidelines
• Identify the improvement areas for staff and share it with the AM- Quality
• Communication with clients on a periodic basis
• Complete the Calibration exercise on a periodic basis as defined
• Create Error analysis/RCA Report within the defined timeline
• Attend all the development and quality trainings that are identified for a QA
• Help operations in identifying the training needs for the ops associates
• Drive projects and be part of the projects that are identified in the team

Skills required:

• Analytical skills and time management
• Excellent Communication skills – verbal and written
• Coaching and Feedback
• Conflict Management
• Interpersonal skills and people skills
• Eye for Detail

At WNS Co-creation Lab we aim to change the way we (WNS) engage with clients over complex business problems using human-centered design as our central philosophy. This role requires a strong blend of creative design skills, leadership abilities, and a deep understanding of user-centered design principles. The ideal candidate will have 4-6 years of professional experience in UI design, with a proven track record of delivering exceptional design solutions.The job of UI/UX Designer is to envision how people experience product ideas and bring that vision to life in a way that feels inspired, refined and at times even magical

CRF- REF49818L – Lead Associate – Transactional Quality – Pune

Vertical: - Travel

Role: - Individual Contributor

Shift: - Rotational Shift 

Mode of work: - 5 days WFO (Sat & Sun fixed week offs)

Experience range: - Min 3 years of total work ex with 1 year into p2p/o2c/r2r 

Job Description

Special Skills-

• Good Understanding of Quality Management
• 3 to 5 years of experience
• Good Communication skills
• Should be able to do Client and Stakeholder Management ,
• Excellent People Management Skills along with Feedback giving Skills and Ability to drive Quality Initiatives, Projects and Improvements

Job Description-

• Conduct process documentation as per ISO standards
• Conduct & review sampling strategy in the team
• Conduct root cause analysis for process improvements
• Conduct MSA as per schedule.
• Drive & conduct process compliance
• Drive & conduct audits (pre-post duties)
• Conduct base lining & analyze CTQs
• Conduct measurement system analysis.
• Drive brainwave initiative in the team
• Conduct quality related trainings
• Team-up with BBs / QAM’s to be a co-facilitator of projects/initiatives
• Drive open forums/best practice sharing sessions
• YB six sigma improvement project to be certified
• Successfully complete ISO training. Working on the product & helping the team to achieve deadlines.
• Provide timely reports, updates and system entries as required by the internal and external management.
• Understand and abide by the importance of discipline, punctuality & protocol.