Total 7 job vacancies by Rapsys Technologies Pte. Ltd.

Role:Capability and Quality Management Specialist

JD:

Responsibilities
• Evaluate individual staff performance through regular quality audits to ensure all customer interactions meet professional, quality and compliance guidelines
• Conduct regular call sharing with staff to ensure alignment of best practices and high service standards
• Identifying training and development needs through analysing data to identify areas of improvement
• Conduct thematic reviews examining themes across multiple products, services or processes to identify trends, patterns and common issues
• Supporting in the design of training and development programmes based on the needs of the organization and the individual;
• Supporting in evaluation of training and development programmes;

Requirements
• A recognized degree / Graduate
• Knowledge/working experience of Singapore Insurance is preferred
• Good learning attitude, analytical, problem solving and with good time management skills.
• Excellent interpersonal and communication skills with an ability to write well
• Experience in a customer service environment or related position, preferably in a financial industry
• Must be proficient in English language
• Committed, self-disciplined, Customer Service oriented, able to multitask with an eye for details.
• Ability to work independently, and with high level of initiative in a high pressure and tight timeline environment
• Team worker, works well under pressure and self-driven

Responsibilities:-

Engagement Management

• Manage project work or selected work streams in DRC service line
• Work on Risk and Compliance (AML/KYC/Financial Crime) projects, often in roles such as PMO or Functional Business Analysts (FBAs).
• Supervise a project team in all components of strategy and governance, process excellence and integration, regulatory reform, performance insights and execution
• Assist clients throughout the full lifecycle of project implementation, integration business process redesign, communication and training, etc
• Work with client's business units, including Compliance, Risk Management, IT, Internal Audit, Legal, Strategic Planning, Analytics and Finance to gain thorough understanding of the corporate risk processes and procedures development
• Identify, define and document complex business specifications for risk platforms and procedures

Business Development

• Maintain contact with client management, assume leadership role in pursuit teams, and participate in all aspects of the proposal development process

Domain Development

• Lead/ assist in the development of new intellectual capital, conduct leading edge research on white papers, support development of marketing collateral, and assist in publishing articles in industry periodicals

Professional Skill Requirements:-

• Experience within a consulting (preferred) and/or banking firm is essential.

• Between 3 to 10 years of relevant work experience in any of the areas below: o

• Regulatory change management focused on implementation of new regulatory requirements from local/global regulatory bodies and/or remediation of regulatory gaps.

• Experience in managing regulatory engagement will be a plus o Client Lifecycle

•Management, inclusive of Know-Your-Client (KYC) onboarding, risk rating, ongoing account reviews, Transaction Monitoring.

• Familiarity with FATF, MAS 626, sanctions, and other applicable laws and regulations. o Experience as an ex-regulator and/or experience liaising with the regulators on matters arising from AML/CFT, KYC, fraud, data privacy, conduct and technology risks.

• Certifications in ACAMS or ICA Diplomas and/or accredited trainings in Data •Governance / Data Privacy (PDPA, GDPR) / Data Quality (BCBS 239).

• Proven track record in project delivery and change management.

• People management skills, with proven experience in leading teams, will be expected of Managers.

• Excellent communications skills, and proficiency in MS suite, particularly Powerpoint.

• Keen attitude to learn new skills, positive team player People Development

• Managers are expected to perform role of counselor and coach, provide input and guidance into staffing process, actively participate in staff recruitment and retention activities, and actively participate in building a practice and training in DRC service line

Primary Skill: Risk Management

Risk Management within IT. Must have IT audit experience .

• Collaborate with various T&O technology teams in the maintenance of effective internal controls;

• Liaise with the Group Audit, Group Legal and Compliance and T&O ORM teams on a regular basis;

• Support team lead to manage internal/external audit engagements;

• Raise issues/concerns, and provide constructive advice to the management so that significant IT risk and control issues are escalated and resolved properly;

• Execute risk assessments and perform controls testing to ensure their effectiveness;

• Track process improvements and issues corrective actions to ensure timely closure;

• Work closely with stakeholders and security teams to mitigate/resolve reported security vulnerabilities

• Provide support and review on the privilege ID usage and conduct review to ensure adherence to access controls standards, including investigate on reported exceptions

• Perform data analysis or procedure reviews to ensure compliance to the bank security standards;

• Work with internal stakeholders and vendor to review and streamline the work processes of the bank and vendors

Requirements

• Minimum a degree in Information Technology, Engineering or related discipline

• 4-7 years of working experience in Risk Management within IT.

• Experience in IT audit, Cloud Security will be an advantage

• Good understanding of Secure Software Development Life Cycle, Threat and Vulnerabilities Assessment, Agile Methodology and IT General Controls

• Good understanding of technology and operational risks, regulatory requirements

• Strong communication, interpersonal and written skills

• Able to work independently with minimal supervision and with a positive attitude

• Willing to learn and take new challenges with an open-mind.

Job Description & Requirements:

The Quality Specialist will be primarily responsible for performing Quality transaction monitoring across the SMB Programs for internal stakeholders as well as external vendors in APAC. The person will be responsible for producing a high-level of market and quality insights, in collaboration with the respective Call Center's Quality Manager and Client Experience PM to drive continuous improvement.

Ideal candidates will need to be proficient in both Customer Service and Sales environment as well as having a good understanding of the APAC market nuances in the specific market he/she is supporting in. Success in this position requires strong critical-thinking and problem-solving skills and the ability to thrive in a dynamic and changing environment.

JOB DESCRIPTION

• Perform audits on recorded client interactions and provide evaluation feedback through QMS
• Conduct regular 1:1 or group calibration to ensure evaluations are aligned based on business requirements.
• Support the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuances
• Highlight trends and red flags to the business for better improvements
• Ensure accurate maintenance of sample calls/chats library
• Provide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders.

Requirement

• Degree preferred or equivalent practical experience;
• Minimum of 2 years Quality auditing experience in a call center environment
• Has a clear understanding of Call Center’s quality framework and methodology.
• Excellent interpersonal and communication skills.
• Multilingual - Fluent in English, Mandarin and Bahasa Indonesi. (speaking and writing)
• Self-motivated, entrepreneurial, and comfortable dealing with ambiguity.
• Ability to work in a fast pace environment.
• Strong attention to detail.
• Coaching experience is a plus
• Knowledge of digital advertising is a plus
• Experience in performing Root Cause Analysis/drilldown is a plus

Role:Performance Tester

JD:

• Good knowledge on performance testing with any of the tools Load runner/Jmeter/NeoLoad.
• Should have experience in at least 3 protocols where Web (HTTP/HTML), Truclient and Web services is Mandatory
• Should have good knowledge in server monitoring such as Nmon, sitescope etc…
• Citrix, Mainframe and Mobile protocols will be an added advantage
• Linux shell scripting (bash/zsh) • Hands-on Java programming skills
• Profiling tools like App dynamics & Dynatrace will be an added advantage
Mandatory
• Should analyse PT results and provide suggestions on the area to concentrate.
• Experience on profiling tools such as Jprofiler/Dynatrace/AppDynamics/ will be an added advantage.
• Should support resources on their technical challenges (script, execution, result collation etc…)
• Must have Problem solving skill, good writing & oral communication skills
• Should have experience in monitoring tools like Geneos and Splunk
• Linux shell scripting (bash/zsh) • Hands-on Java programming skills
• JIRA experience • GIT/Stash, Jenkins or Bamboo
• Confluence & Other programming languages such as Python, Go, Scala, Clojure etc.

Job Description

• This is a delivery cum support role, working on cloud (private and/or public) operations with the infrastructure delivery and support teams.
• You will execute daily operational activities as well as implementations in technical customer engagements including basic infrastructure operations and administration, specific implementation projects and/or proof-of-concepts in the infrastructure.
• The ideal candidate will have experience in delivery roles and successes in implementation discussions, hands-on experience with good client handling skills and good team player within the team.
• The candidate should also be able to provide solutions and technical expertise to fellow team members and in client accounts.

Responsibilities

• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud (private and/or public) infrastructure.
• Ensure all configurations conform to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications.
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous.
• Ability to codify or maintain infrastructure systems in an automated fashion using tools such as but not limited to Ctrl-M, Ansible, Terraform etc with proper documentation will be advantageous
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment.
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the infrastructure.
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role.

Job Requirements:

• Job Role/Level: Engineer, Workload Automation Mgmt.
• Mandatory Skills (must-have): Control-M
• Preferred Skills: Troubleshooting, Problem and Change Management
• Work Location: Tanjong Pagar
• Contract Duration: 12 months
• Security clearance * Need to be cleared for the project (project clearance) before onboarding
• 24 * 7 standby: Yes
• Shiftwork: No
• Monthly Claims: Mobile: up to $ 50 per month (on reimbursement basis along with receipt/invoice subjected to project team’s approval)
• Transport: on reimbursement basis along with receipt/invoice subjected to project team’s approval
• Monthly Allowance: NA
• Bonus: 1 month of Performance Bonus
• Notice Period: 2 Months

Professional Experience

• At least 2 years of successes in operational/administration and deployment/migration infrastructure projects.
• Problem Solving. Ability to solve customer problems through technologies.
• Collaboration and Communication. Acknowledged helping to provide solutions to issues collaboratively, resolving conflicts and ensuring follow through with proper follow up and closure.

Technical Experience

• Strong technical experience with cloud infrastructures, migrations, and technology management preferred

1. Should be able to perform Control-M Administrative activities involving:

a. Agent on-boarding on Windows and Linux platform

b. Control-M Env Configuration – Windows Servers and MSSQL DB

c. Monitor Housekeeping jobs and Control-M Server resources.

d. Configure/Update authorization profile (RBAC)

e. Configure/Update Calanders, Workload policies, Site standards.

f. Support maintenance activities like OS patching and DR activity

g. Troubleshooting issues and provide RCA, involve vendor if required.

2. Should have good knowledge on Control-M Application HA and DR setup.

3. Will be responsible to perform job configuration inline to site-standards and naming convention.

4. Provide consultation to application team to address there scheduling requirements.

5. Should be well worse with change life cycle and Jira.

6. Should provide inputs to documentation like – TDS, OPS Guid etc.

7. Mitigate security risk highlighted by VA scan.

8. Conduct KT session for customer

9. Should have good knowledge of Linux and windows platform

Certifications

BMC Ctrl-M Certified Associate, BMC Ctrl-M Certified Fundamentals, BMC Ctrl-M Certified Professional

Vmware Certified Technical Associate and/or VMware Certified Professional will be desirable.

Job Type: Contract

Salary: Up to $12,500.00 per month

Work Location: Tanjong Pagar (In person)

Risk Management within IT.

• Collaborate with various T&O technology teams in the maintenance of effective internal controls;

• Liaise with the Group Audit, Group Legal and Compliance and T&O ORM teams on a regular basis;

• Support team lead to manage internal/external audit engagements;

• Raise issues/concerns, and provide constructive advice to the management so that significant IT risk and control issues are escalated and resolved properly;

• Execute risk assessments and perform controls testing to ensure their effectiveness;

• Track process improvements and issues corrective actions to ensure timely closure;

• Work closely with stakeholders and security teams to mitigate/resolve reported security vulnerabilities

• Provide support and review on the privilege ID usage and conduct review to ensure adherence to access controls standards, including investigate on reported exceptions

• Perform data analysis or procedure reviews to ensure compliance to the bank security standards;

• Work with internal stakeholders and vendor to review and streamline the work processes of the bank and vendors

Requirements

• Minimum a degree in Information Technology, Engineering or related discipline

• 4-7 years of working experience in Risk Management within IT.

• Experience in IT audit, Cloud Security will be an advantage

• Good understanding of Secure Software Development Life Cycle, Threat and Vulnerabilities Assessment, Agile Methodology and IT General Controls

• Good understanding of technology and operational risks, regulatory requirements

• Strong communication, interpersonal and written skills

• Able to work independently with minimal supervision and with a positive attitude

• Willing to learn and take new challenges with an open-mind.