The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.

Supervisory Medical Supply Technician duties includes but are not limited to the following:

• Responsible for assisting the Chief, Sterile Processing Services (SPS), in oversight of all operational and administrative activities of the service.
• Responsible for the quality management system activities within Sterile Processing Services, to include training, competency assessment, development, and enforcement of standard operating procedures.
• Through subordinate supervisors provides technical and direct supervision to over 24 GS3/4 through GS8 Medical Supply Technicians.
• Manages, directs, and adapts work to accomplish program goals and objectives, and to meet new and changing program requirements.
• Serves as liaison between SPS and other departments.
• Assists Chief, SPS, in managing the SPS Equipment Inventory Listing (EIL) for equipment assigned to SPS such as sterilizers, washer/disinfector, ultrasonic, sealers through the nonexpendable property program for the assigned facility/system and requests replacement of all equipment under their purview as needed.
• In the absence of the Chief, serves as a member or in an advisory capacity on committees such as Commodity Standardization, Infection Control, Environment of Care, and Reusable Medical Equipment. In addition, the Assistant Chief is required to attend regularly scheduled meetings as assigned to represent SPS and to provide written and verbal reports as required.
• Issues, adapts, implements, and maintains local SPS policies and procedures as applicable to specific facility/system programs.
• Assists the Chief, SPS in developing, directing, and maintaining a Quality Control Program ensuring product quality assurance through random sampling, biological monitoring, product assessment and other means, and providing specific reports as required.
• Solicits assistance from, or responds to, inquiries from outside regulatory and advisory agencies to ensure compliance with established policies and procedures from organizations such as the Food and Drug Administration (FDA), Association for the Advancement of Medical Instrumentation (AAMI), Joint Commission (JC), International Association for Healthcare Central Service Materiel Management (IAHCSMM), Association of Perioperative Nurses (AORN), and others.
• Responsible for facilitating training of various aspects of SPS, including reprocessing and inventory management. Conducts departmental orientation, training, skills review and assists with educational programs to maintain high staff quality performance standards. Identifies and promotes staff development.
• Responsible for coordination and integration of production requirements to meet needs of customers, both scheduled and non-scheduled.
• Assists Chief, SPS in preparing a devaluating future scheduling projects, anticipating future workload requirements to forecast appropriate staffing levels.
• Works closely with Supply Chain Management to monitor inventory levels to identify and take corrective action on matters relating to potential inventory shortages created because of additional case volume, scrap, or any customer related skills that may exist.
• Oversees appropriate reprocessing of reusable medical equipment (RME) to eliminate risk of infection and to provide timely safe patient care in all patient care areas.
• Responsible for continuous quality improvement projects that result in improved services to all customers. - In conjunction with Chief, SPS, responsible for developing policies and procedures that meet the infection prevention standards set by JC, AAMI, AORN, IAHCSMM and others and for monitoring compliance with those policies to meet established local, VISN, VHA and JC requirements for safe patient care.
• Knowledgeable and prepared to function as Acting Chief of the service.

Work Schedule: Monday-Friday, 8:00 am to 4:30 pm.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $78,102 Per Year (GS 9)

Work Schedule: Monday-Friday, 8:00 am to 4:30 pm.
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $78,102 Per Year (GS 9)

To develop, maintain and ensure compliance with the Quality Management System (QMS) in collaboration with the AccountablePharmacist. To write, develop, maintain and assure implementation of policies and standard operating procedures (SOPs) and maintain thecontrolled documentation system in cooperation with the Accountable Pharmacist. To ensure that all activities, documentation, and procedures within the unit meet current legislation such as GMP, GCP, Health andSafety and COSHH. To assist in all aspects of internal and external audit of the aseptic service, including audits ofcurrent practice, and development of service improvement strategies. To be responsible for the local delivery of the pharmacy education and training strategy for production staff.

1. TECHNICAL RESPONSIBILITIES To manage and be responsible for all aspects of the day to day delivery of the production service ensuring that the service complies with all current regulatory requirements within designated rotation. Operating within bounds of COSHH, Health and Safety, GMP, GCP and QA regulations. To develop and maintain personal expertise in all technical aspects of manufacture ensuring his/her own accreditation for all appropriate tasks is maintained at all times. To develop and maintain all controlled documentation such as worksheets and standard operating procedures, in liaison with the Principal Pharmacists, Technical Services and Quality Assurance. To ensure that all relevant documentation is reviewed on a regular basis, updated as necessary and all out of date documentation is taken out of circulation. Ensure stock management of starting materials and final products and be responsive to market changes. To undertake the final product check, for batch products in which he/she has had no production involvement, prior to bonding and transfer to Quality Assurance testing. To ensure that no product is released for use in patients without undergoing the appropriate Quality Assurance process, where relevant. To ensure all quality exceptions and deviations from SOPs are reported to Quality Assurance, are appropriately documented and that resolution of the problem(s) is (are) undertaken in a timely fashion. Investigations are documented, in a timely manner, in accordance with the current practice and error reporting statistics are supplied to the national monitoring scheme. To ensure that all environmental monitoring is carried out, at the required time frequency, by appropriately trained staff. To ensure that regular broth fills, both by individual operators and for particular products are carried out at the required time. To ensure that the clean rooms are operating within specification prior to manufacture. To provide first pass engineering assessments for any facilities and equipment malfunctions. Implement and corrective and remedial actions prior to arranging visits to external contractors. 2. RESPONSIBILITY FOR COMMUNICATION To ensure that communication channels exist within the production unit so that staff at all levels are kept up to date with information that is appropriate with their role. To liaise with the dispensary, procurement and distribution departments and review procedures for requests, preparations and delivery of all products from the production unit to minimise waiting times. To communicate effectively with all users of the service. To chair weekly team meetings. To report all errors using internal reporting systems (EQMS/ Datix) and follow up with QA and relay information to Production staff for CAPA. To attend and contribute to all relevant meetings as required by the department leads e.g production meetings, departmental meetings, education and training. Create and support a culture of collaborative working between all areas of the department. Ensure good customer service culture for external and internal end users. To liaise with other senior staff members, ensuring the most efficient use of staff and facilities on daily and routine operational meetings. 3. RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT To support the Principal Pharmacists to determine which Specials medicines can be prepared within the capability of the unit. To be responsible, for the qualification, commissioning and validation of new manufacturing facilities and equipment and subsequent requalification activities. To ensure adequate procedures are written and staff training is carried out, to ensure safe operation. To ensure that the facilities and practices within the Pharmacy Manufacturing Unit meet the standards expected by the Medicines and Healthcare products Regulatory Agency (MHRA). To be present at MHRA inspections of the Trusts facilities and to provide appropriate documentation and answers to questions, as required. Join local and regional networks to support best practice. To undertake other duties as requested by the Principal Pharmacist, Technical Services. The Pharmacy Services of the Royal Free London are constantly evolving to best meet the needs of patients and our healthcare colleagues and partners and this may lead to providing a full and comprehensive pharmaceutical support over 7 days a week. Introduce change control to improve efficiency and quality of the manufacturing processes. 4. RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES To ensure accurate stock control is maintained in the Pharmacy Manufacturing Unit and for those items used in both Sterile and Non-sterile Production and that appropriate entries are made on the electronic dispensing system. To run daily stock take activities and rectify and discrepancies in a timely manner. To lead the annual stock-take for relevant area. To obtain quotes and service contracts for outside contractors services repair visits. Raise orders for payments of these services. To ensure timely booking out of materials and products on the electronic pharmacy system ensuring prompt release and inventory management. To ensure all written and computerised records are kept and maintained. Take active role in cost efficiency and waste reduction projects. 5. RESPONSIBILITY FOR LEADING AND MANAGING Complete all general management duties in line with trust policy. For example these will include: o To be involved in the recruitment and selection of full-time production staff and to ensure trust policies on recruitment are followed. o To monitor the performance of staff in their relevant rotations and identify any issues which the appropriate senior member of staff. o Conduct annual appraisal for direct line reports. o To approve annual leave requests for staff working in their relevant rotations, ensuring safe and adequate levels of experience at all times. o To conduct direct line report back to work health interviews for Production staff. To undertake the early stages of Trust personnel procedures such as excessive sickness review and performance and conduct review and maintain suitable records of performance and meetings undertaken within these processes. To liaise with the senior technicians in all areas of Pharmacy Production, together with the other Operations Chief Technician, to provide appropriate management cover, in their absence, to ensure the efficient and safe production of quality products. To oversee the running of the teams and assist/support in the absence of the senior technician. To ensure that communication channels exist within all areas of Pharmacy Production so that staff, at all levels, are kept up to date with information that is appropriate to their role. To ensure that regular staff meetings take place to ensure two way communications between junior staff and management. Ensure section KPIs are monitored and fulfilled on a monthly basis and provide data and support end of month reporting. Responsible for facilities and equipment management in those areas and co-ordinate maintenance and repairs with the trust estates department and external contractors including software systems in the areas. Management of the senior technicians and responsible for co-ordinating the staff within these areas ensuring manufacturing productivity. Organise and co-ordinate Planned Preventative Maintenance (PPM) programs and repair activities to limit downtime in the units. Ensuring there are always sufficient suitably experienced staff available to provide the necessary level of service. To produce the monthly batch production timetable for manufactured products. Distribute staff allocation/ rota according to accreditations and availability daily. Other relevant duties as assigned by the Chief Pharmacist, Principal Pharmacist or Deputy Production Manager. 6. RESPONSIBILITY FOR INFORMATION RESOURCES To work in strict compliance and accordance with MHRA guidance Note 14 The supply of unlicensed medicinal products specials. Ensure compliance with GMP, Good Distribution Practice (GDP), GCP and Falsified Medicines Directive (FMD) regulation and guidance. Operate under the quality management system and attend self-inspections with quality assurance team. To ensure compliance all other relevant legislation, national and local policies and procedures. e.g. The Medicines Act, Health and Safety at Work Act, etc is applied in Pharmacy Manufacturing Unit at all times. To uphold the principles of Clinical Governance within the trust.

See attached Job Description (JD) / Person Specification (PS) for further details about this position.

The Director of Estates and Facilities will contribute fully to the development of strategy and policy and is responsible for governance, performance management and oversight of estates and facilities across a portfolio of hospitals and health facilities to define and deliver a ground-breaking operating model for services that overcome traditional organisational boundaries and align across the ICS and Provider Alliance for North Central London.

As a DEF you will be responsible to the Technical Operations Director managing director and RFLPS board for developing and maintaining effective systems, processes, and capability to be the best intelligent supplier of operational hard and soft FM services across customer sites and to effectively manage the increasing regulatory requirement, volume, and service complexity to optimise performance capability, responsiveness and operational/commercial excellence.

The DEF will have multi-site responsibility in leading and managing estates and facilities team.

To take responsibility for providing strategic and dynamic leadership to site-based heads of hard and soft FM services plus common multi organisation contracts leads, customer site leads, heads of service and operational teams for bothin-house service provision, contracted out services and advising the PFI manager on all aspects of hard and soft FM performance levels pertaining to the PFI contracts. Be accountable for the efficient and effective provision of comprehensive and flexible client centred services for estates maintenance, resilience planning & management and facility support activities delivering safe, secure and fit for purpose environments across owned, leased and PFI premises in support of NHS Improvement best practice (e.g. PAM).



To support and advise the Technical Operations Director, MD, RFLPS board, other RFLPS directors, customer trust Executives, Divisional Directors, clinicians in the delivery of operations in line all statutory/legislative requirements within agreed financial and performance objectives so as to achieve long-term best value for the organisations whilstensuring the provision of a safe and secure environment for patients, visitors and staff.




• 25 days annual leave + bank holidays
• 3% employer pension contribution
• Access to NHS non contractual benefits

Provide and be responsible for stewardship, leadership, management, monitoring and professional oversight of hard and soft FM services to ensure that the environments are safe, compliant and support effective high-quality care and an outstanding patient experience

Provide assurance to the customer executive boards on all aspects of statutory compliance and provide expert advice on general estate and property matters, assurance and governance resulting from activities associated with the management of customer healthcare premises, infrastructure, and facilities

Put in place quality standards, data collection, analysis, and reporting systems along with evidenced externally verified standard audit process to give assurance to the customer on estate safety, security and compliance; where shortfalls or defects are identified ensure remedial actions are put in place

To manage reactive & planned maintenance, testing, validation, certification and repair of building infrastructure, equipment, and assets across customer estate portfolio.

Provide management oversight of clinical engineering understanding failures, risks, planned maintenance and servicing, replacement programme.

Ensure compliance with all relevant legislation in effective management of hard and soft FM services

Produce and publish a strategic plan and operating model for the future delivery of estate operational services across multiple diverse customer sites that drives improvement, innovation, compliance, capacity, and capability at all levels

Lead and actively participate in the annual budget setting: providing real clarity on costs to safely maintain, operate and manage the RFLG and customer estates services in line with objectives, where budget does not meet cost provide ‘choice’ for others to reduce spend, identifying risks to compliance and business continuity

To support the RFLPS, RFLG and customer sites executive team, Trust Boards, Clinical/Divisional Directors, General Managers, Matrons, Ward Sisters IPC team and other Clinicians by ensuring that they have the right technical & commercial information at the right time to exercise authority.

Ensure that estates strategic design is supported by relevant information technology solutions to ensure delivery of a workable process design, using open protocol hardware, where appropriate and available, allowing an informed options appraisal of solutions based on reliability and life cycle costing.

Identify and schedule technical risks and uncertainties for estates services and ensure these are incorporated in the Trust group risk register. Provide regular monthly updates to reflect how key risks are mitigated / dealt with.


This advert closes on Friday 19 Jul 2024

Provide and be responsible for stewardship, leadership, management, monitoring and professional oversight of hard and soft FM services to ensure that the environments are safe, compliant and support effective high-quality care and an outstanding patient experience Provide assurance to the customer executive boards on all aspects of statutory compliance and provide expert advice on general estate and property matters, assurance and governance resulting from activities associated with the management of customer healthcare premises, infrastructure, and facilities Put in place quality standards, data collection, analysis, and reporting systems along with evidenced externally verified standard audit process to give assurance to the customer on estate safety, security and compliance; where shortfalls or defects are identified ensure remedial actions are put in place To manage reactive & planned maintenance, testing, validation, certification and repair of building infrastructure, equipment, and assets acrosscustomer estate portfolio. Provide management oversight of clinical engineering understanding failures, risks, planned maintenance and servicing, replacement programme. Ensure compliance with all relevant legislation in effective management of hard and soft FM services Produce and publish a strategic plan and operating model for the future delivery of estate operational services across multiple diverse customer sites that drives improvement, innovation, compliance, capacity, and capability at all levels Lead and actively participate in the annual budget setting: providing real clarity on costs to safely maintain, operate and manage the RFLG and customer estates services in line with objectives, where budget does not meet cost provide choice for others to reduce spend, identifying risks to compliance and business continuity To support the RFLPS, RFLG and customer sites executive team, Trust Boards, Clinical/Divisional Directors, General Managers, Matrons, Ward Sisters IPC team and other Clinicians by ensuring that they have the right technical & commercial information at the right time to exercise authority. Ensure that estates strategic design is supported by relevant information technology solutions to ensure delivery of a workable process design, using open protocol hardware, where appropriate and available, allowing an informed options appraisal of solutions based on reliability and life cycle costing. Identify and schedule technical risks and uncertainties for estates services and ensure these are incorporated in the Trust group risk register. Provide regular monthly updates to reflect how key risks are mitigated / dealt with.

About the company:

cutting-edge sensor technology, revolutionizing industries with innovative and precise sensing solutions for enhanced automation and safety.

Job Summary:

Key tasked with realizing strategic cost containment in procurement by formulating enduring commodity strategies. Additionally,responsible for establishing a resilient and adaptable supply chain to navigate evolving business conditions in the APAC region.

Job scope:

• Efficiently lead and cultivate the regional procurement organization
• Implement regional procurement initiatives, ensuring timely completion of key projects with a focus on cost optimization, NPI, value analysis, material sourcing, component localization, supplier quality, and indirect spend.
• Develop and execute strategies for key commodities
• Promote new technology and innovation with suppliers for product development, emphasizing cost optimization and performance enhancement
• Collaborate with the corporate procurement organization, providing input and contributing to overall procurement, category, and supplier strategy

Key Requirements:

• Msc / Bachelor’s degree in Engineering, Business, Supply Chain Management, or related fields,
• Minimum 10 years of procurement and supply chain experience within a manufacturing environment. Ideally from Industrial Machinery / Industrial Sensor
• Prior Experience in supply chain & procurement transformation project
• Strategic regional procurement planning and business development
• Able to travel APAC for work assignment (around 25%)

If you are interested in the position , kindly send your CVs in to yitwei.kwan(@)randstad.com.sg

Please include your availability, expected salary and reason for leaving current job

We regret that only shortlisted candidates will be contacted

EA: 94C3609 / Reg: R1325913

Our team at Bloom Energy embraces the unprecedented opportunity to change the way companies utilize energy. Our technology empowers businesses and communities to responsibly take charge of their energy. Our energy platform has three key value propositions: resiliency, sustainability, and predictability. We provide infrastructure that is flexible for the evolving net zero ecosystem. We have deployed more than 30,000 fuel cell modules since our first commercial shipments in 2009, sending energy platforms to data centers, hospitals, manufacturing facilities, biotechnology facilities, major retail stores, financial institutions, telecom facilities, utilities, and other critical infrastructure customers around the world.

Our mission is to make clean, reliable energy affordable globally. We never stop striving to improve our technology, to expand and improve our company performance, and to develop and support the many talented employees that serve our mission!

We are looking for a Director, Worldwide Facilities, to join our team in one of today’s most exciting technologies.  This role will be based in San Jose, CA.  This is a fully on-site, in office role.

Role and Responsibilities:

• Lead global facilities management, including directing day-to-day operations, maintenance, facilities construction, real estate, and physical security for all Bloom facilities.
• Coordinate large-scale facility projects such as moves, space planning/utilization, plans to accommodate new machines, personnel, production equipment.
• Must have experience working in a manufacturing work environment. 
• Collaborate with company leadership on space planning; evaluate and advise on the design and allocation.
• Manage/oversee the construction of Bloom facilities. Create and manage real estate strategy.
• Own and manage process, tools, policies related to real estate, lease administration, project management (construction and design) and facilities management.
• Ensure continuous processes for 24/7 emergency repairs and response to allow for continuous building and facility operations.
• Oversee emergency preparedness, disaster recovery, and physical safety.
• Partner with Environmental Health & Safety to ensure a safe workplace.
• Own the strategy, development and deployment of a comprehensive physical security operations program that aligns with our organizational and operational risk profile
• Financial/Budget
  • Develop the global facilities annual budget, quarterly forecasts, and management of actual expenses. Drive costs down on a continuous basis.
  • Plan, budget, and schedule facilities modifications.
  • Develop and track budgets for management review for all capital facilities projects.
  • Review capital project and operating budget reports for multiple properties. Create action plans to improve financial position.
• Manage and negotiate all facilities related purchases, including contractors, consultants, services, etc.
• Hire and direct facilities staff, set priorities, and actively coach and develop staff to meet organization goals and deliver exceptional service levels within the prescribed budget.
• Cultivate strong working relationships with key stakeholders and cross-functional teams.
• Willing to Travel Internationally 30% of the time.

Skills and Experience:

• BS degree
• 15+ experience in Facilities Management, including international
• Experience managing facilities in a manufacturing environment is a must
• Superior communication skills, (written, verbal and active listening.)
• Highly motivated self-starter, capable of self-management with little to no oversight
• Strong interpersonal skills and proven ability to establish effective cross-functional working relationships; Ability to effectively participate on multi-disciplinary teams.
• Exceptional ability to influence and collaborate at the executive level and dive alignment by influencing business partners, senior leaders, and stakeholders.
• Excellent relationship and negotiations skills with internal and external stakeholders.
• Skill Areas: • Strategic planning and thinking.
• Creative problem-solving skills.
• Ability to break down complex problems in a simplified way.
• Creative thinking and ability to innovate.
• Ability to work cross-functionally for the greater good of the company.

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.

#LI-JS1

Salary Ranges:

$189,400.00 - $272,600.00

Job Summary: The IT Operation and Maintenance Director is a senior leadership role responsible for overseeing, strategizing, and managing the operation, maintenance, and support of an organization's IT infrastructure, systems, and services. This position plays a pivotal role in ensuring the reliability, availability, and optimal performance of IT assets, while also providing leadership for the IT support functions. The IT Operation and Maintenance Director typically reports to the Chief Information Officer (CIO) or Chief Technology Officer (CTO).

Key Responsibilities:

1. Strategic Planning:Develop and implement long-term strategies for IT operation and maintenance that align with the organization's overall business objectives.
Establish and manage budgets, resource allocation, and performance goals for IT operation and maintenance.

2. Operation and Maintenance:Oversee the daily operation, maintenance, and performance monitoring of IT systems, networks, data centers, and other infrastructure components.
Ensure the highest level of system availability and performance while minimizing downtime and disruptions.

3. Team Leadership:Lead and manage the IT operation and maintenance teams, which may include system administrators, network engineers, helpdesk/support staff, and other IT professionals.
Recruit, mentor, train, and evaluate team members to maintain a high-performing and collaborative workforce.

4. Problem Resolution:Identify and resolve complex IT issues, incidents, and service disruptions through effective incident management and problem-solving processes.
Implement efficient troubleshooting and escalation procedures.

5. Asset Management:Manage IT assets, including hardware, software, licenses, and contracts.
Maintain accurate inventories, ensure compliance with licensing agreements, and optimize asset utilization.

6. Security and Compliance:Establish and enforce IT security policies, procedures, and best practices to safeguard data and systems.
Ensure compliance with relevant industry regulations and standards, and manage security audits and assessments.

7. Disaster Recovery and Business Continuity:Develop and maintain robust disaster recovery and business continuity plans to protect against data loss and ensure the continuity of critical operations.
Regularly test and update these plans to accommodate changes in the IT environment.

8. Vendor and Supplier Management:Manage relationships with IT vendors, service providers, and suppliers.
Negotiate contracts and service-level agreements (SLAs), ensuring adherence to agreed-upon terms and high service quality.

9. Performance Monitoring:Implement comprehensive performance monitoring and reporting tools to proactively detect and address performance issues.
Analyze performance metrics and recommend improvements to enhance system and network performance.

10. Documentation and Knowledge Sharing:

• Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
• Develop operational manuals and encourage knowledge sharing within the team to enhance operational efficiency.

Requirements:

1. Education: A bachelor's degree in computer science, information technology, or a related field is typically required. A master's degree or relevant certifications (e.g., ITIL, CISSP) may be preferred.

2. Experience: A minimum of 10-15 years of experience in IT operations and maintenance, with at least 5-7 years in a leadership or directorial role, is typically required.

3. Technical Knowledge: Proficiency in IT infrastructure, network administration, system management, and security best practices. Familiarity with the organization's specific technology stack is a significant advantage.

4. Leadership and Communication: Strong leadership, team management, and communication skills are essential for effectively leading diverse IT teams and collaborating with various stakeholders.

5. Problem-Solving and Strategic Thinking: Strong analytical and problem-solving abilities to address complex IT issues and make strategic decisions that align with organizational goals.

6. Regulatory Knowledge: Understanding of relevant industry regulations, compliance requirements, and the ability to implement and maintain compliance measures.

7. Project Management: Proficiency in project management methodologies and tools is essential for ensuring the successful delivery of IT infrastructure projects.

The IT Operation and Maintenance Director plays a critical role in maintaining the integrity and reliability of an organization's IT infrastructure. Their strategic vision, leadership, and operational expertise are vital for ensuring the consistent availability, security, and performance

Job Summary: The IT Operation and Maintenance Director is a senior leadership role responsible for overseeing, strategizing, and managing the operation, maintenance, and support of an organization's IT infrastructure, systems, and services. This position plays a pivotal role in ensuring the reliability, availability, and optimal performance of IT assets, while also providing leadership for the IT support functions. The IT Operation and Maintenance Director typically reports to the Chief Information Officer (CIO) or Chief Technology Officer (CTO).

Key Responsibilities:

1. Strategic Planning:Develop and implement long-term strategies for IT operation and maintenance that align with the organization's overall business objectives.
Establish and manage budgets, resource allocation, and performance goals for IT operation and maintenance.

2. Operation and Maintenance:Oversee the daily operation, maintenance, and performance monitoring of IT systems, networks, data centers, and other infrastructure components.
Ensure the highest level of system availability and performance while minimizing downtime and disruptions.

3. Team Leadership:Lead and manage the IT operation and maintenance teams, which may include system administrators, network engineers, helpdesk/support staff, and other IT professionals.
Recruit, mentor, train, and evaluate team members to maintain a high-performing and collaborative workforce.

4. Problem Resolution:Identify and resolve complex IT issues, incidents, and service disruptions through effective incident management and problem-solving processes.
Implement efficient troubleshooting and escalation procedures.

5. Asset Management:Manage IT assets, including hardware, software, licenses, and contracts.
Maintain accurate inventories, ensure compliance with licensing agreements, and optimize asset utilization.

6. Security and Compliance:Establish and enforce IT security policies, procedures, and best practices to safeguard data and systems.
Ensure compliance with relevant industry regulations and standards, and manage security audits and assessments.

7. Disaster Recovery and Business Continuity:Develop and maintain robust disaster recovery and business continuity plans to protect against data loss and ensure the continuity of critical operations.
Regularly test and update these plans to accommodate changes in the IT environment.

8. Vendor and Supplier Management:Manage relationships with IT vendors, service providers, and suppliers.
Negotiate contracts and service-level agreements (SLAs), ensuring adherence to agreed-upon terms and high service quality.

9. Performance Monitoring:Implement comprehensive performance monitoring and reporting tools to proactively detect and address performance issues.
Analyze performance metrics and recommend improvements to enhance system and network performance.

10. Documentation and Knowledge Sharing:

• Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
• Develop operational manuals and encourage knowledge sharing within the team to enhance operational efficiency.

Requirements:

1. Education: A bachelor's degree in computer science, information technology, or a related field is typically required. A master's degree or relevant certifications (e.g., ITIL, CISSP) may be preferred.

2. Experience: A minimum of 10-15 years of experience in IT operations and maintenance, with at least 5-7 years in a leadership or directorial role, is typically required.

3. Technical Knowledge: Proficiency in IT infrastructure, network administration, system management, and security best practices. Familiarity with the organization's specific technology stack is a significant advantage.

4. Leadership and Communication: Strong leadership, team management, and communication skills are essential for effectively leading diverse IT teams and collaborating with various stakeholders.

5. Problem-Solving and Strategic Thinking: Strong analytical and problem-solving abilities to address complex IT issues and make strategic decisions that align with organizational goals.

6. Regulatory Knowledge: Understanding of relevant industry regulations, compliance requirements, and the ability to implement and maintain compliance measures.

7. Project Management: Proficiency in project management methodologies and tools is essential for ensuring the successful delivery of IT infrastructure projects.

The IT Operation and Maintenance Director plays a critical role in maintaining the integrity and reliability of an organization's IT infrastructure. Their strategic vision, leadership, and operational expertise are vital for ensuring the consistent availability, security, and performance

A Vacancy at St George's University Hospitals NHS Foundation Trust.


We are looking for an exceptional Chief Facilities, Infrastructure and Environment Officer to lead the vision for GESH.



AcrossSt George’s, Epsom and St Helier University Hospitals and Health Group (GESH), our vision is clear and powerful – we will offer outstanding care, together. Working as a Group gives us the opportunity to think about the role we’ll play in our local communities and across the wider NHS. We are better able to address challenges and ultimately create a more united and aligned voice within south west London. Our Group Chief Facilities, Infrastructure and Environment Officer (GCFIEO) will be fundamental to this goal by creating a safe, effective and healthy estate and ensure the right results for the people that matter most – our patients and their families. Against this landscape, there is no better time to join GESH.



The GCFIEO sits on the Group Executive team and has responsibility for ensuring a strategic approach to all Estates and Facilities management across GESH. You will have overall responsibility and accountability for the Group’s entire estate portfolio, ensuring the delivery of affordable services, regulatory compliance and a common effective approach to capital projects. You would oversee and manage day-to-day the Estates and Facilities functions across the Group, providing senior leadership and expertise to the function and carrying corporate responsibility and accountability for the services.

The GCFIEO will be expected to effectively manage diverse stakeholder interests and demonstrate a commitment to providing exceptional non-clinical services across the Group. They will also be able to make effective and efficient use of sustainable resources to support the GESH vision, whilst championing a safe working environment. The successful candidate will have significant senior management experience in an NHS acute Trust. Additionally, they will have extensive experience of leading a complex, large service / organisation, with a demonstrable track record of sound operational management.

We strongly encourage applications from all sections of the community, particularly from under-represented groups, including disabled people and members of our black, Asian and minority ethnic communities to improve the diversity of experience within our senior leadership team.

A thriving Foundation Trust at the heart of an integrated healthcare system. One that delivers improved patient care at a community, hospital and specialist setting, supported by a unique and nationally recognised programme of research, education and employee engagement. We expect all our staff to share the values that are important to the Trust, being Excellent, Kind, Responsible & Respectful, and behave in a way that reflects these.

For an informal and confidential conversation about thisexciting opportunity, please contact Brendan Davies at our executive search partner, Hunter Healthcare, atbdavies@hunter-healthcare.comor on07585 356985.


This advert closes on Sunday 21 Jan 2024

Proud member of the Disability Confident employer scheme

The IT Operation and Maintenance Director is a senior leadership role responsible for overseeing, strategizing, and managing the operation, maintenance, and support of an organization's IT infrastructure, systems, and services. This position plays a pivotal role in ensuring the reliability, availability, and optimal performance of IT assets, while also providing leadership for the IT support functions. The IT Operation and Maintenance Director typically reports to the Chief Information Officer (CIO) or Chief Technology Officer (CTO).

Key Responsibilities:

1. Strategic Planning:Develop and implement long-term strategies for IT operation and maintenance that align with the organization's overall business objectives.
   Establish and manage budgets, resource allocation, and performance goals for IT operation and maintenance.
2. Operation and Maintenance:Oversee the daily operation, maintenance, and performance monitoring of IT systems, networks, data centers, and other infrastructure components.
   Ensure the highest level of system availability and performance while minimizing downtime and disruptions.
3. Team Leadership:Lead and manage the IT operation and maintenance teams, which may include system administrators, network engineers, helpdesk/support staff, and other IT professionals.
   Recruit, mentor, train, and evaluate team members to maintain a high-performing and collaborative workforce.
4. Problem Resolution:Identify and resolve complex IT issues, incidents, and service disruptions through effective incident management and problem-solving processes.
   Implement efficient troubleshooting and escalation procedures.
5. Asset Management:Manage IT assets, including hardware, software, licenses, and contracts.
   Maintain accurate inventories, ensure compliance with licensing agreements, and optimize asset utilization.
6. Security and Compliance:Establish and enforce IT security policies, procedures, and best practices to safeguard data and systems.
   Ensure compliance with relevant industry regulations and standards, and manage security audits and assessments.
7. Disaster Recovery and Business Continuity:Develop and maintain robust disaster recovery and business continuity plans to protect against data loss and ensure the continuity of critical operations.
   Regularly test and update these plans to accommodate changes in the IT environment.
8. Vendor and Supplier Management:Manage relationships with IT vendors, service providers, and suppliers.
   Negotiate contracts and service-level agreements (SLAs), ensuring adherence to agreed-upon terms and high service quality.
9. Performance Monitoring:Implement comprehensive performance monitoring and reporting tools to proactively detect and address performance issues.
   Analyze performance metrics and recommend improvements to enhance system and network performance.
10. Documentation and Knowledge Sharing:

• Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures.
• Develop operational manuals and encourage knowledge sharing within the team to enhance operational efficiency.