Total 10 Business Management / Project / Planning job vacancies in Tokyo - Japan

About SmartNews

SmartNews is a global leader in redefining information and news discovery, committed to providing users with accurate, timely information and supporting quality journalism. We combine the power of our unique machine-learning technology with the expertise of our first-rate editorial team to bring news that matters to millions of users from our over 3,000 global publishing partners.

Founded in 2012 in Tokyo, Japan, SmartNews has offices in Tokyo, San Francisco, Palo Alto, New York, and Singapore.

The Team

Our team’s role is creating a safe, secure, and trustworthy environment for users and partners while balancing the need for freedom in expression of the content/ad, innovation and business growth. This role is critical in maintaining user confidence and mitigating risks and thereby supporting the overall growth and reputation of our platform.
We will build and support the healthy content/ad ecosystem and support the successful product launch and updates across many products.

The Role

In this role, you will mainly work to support users for the JP market as a customer support team by resolving their issues efficiently,  identify the issues on our app and deliver the user voices to the Product team and Engineering team to support them to improve the product for better user experience. These are crucial in ensuring user satisfaction and maintaining the overall reputation of our service.

In addition, you will also support the operation team such as content/ad quality with designing the operation process, data analysis and implementing it to contribute to the acceleration of our business. 

In addition, proactive collaboration with Sales, Product, and stakeholders are highly expected to lead the product success.

Responsibilities

• Respond to user inquiries by providing accurate and helpful information. Create and keep maintaining user support resources, such as FAQs and help articles, to streamline the support process.
• Promptly troubleshoot and resolve customer issues, escalating more complex cases to relevant departments when necessary.
• Provide feedback to the product and engineering teams based on customer insights to support to improve the product's functionality and user experience.

• Capture up-to-date knowledge of the company’s products and services to effectively support internal teams and external users.

Minimum requirements:

• Experience: 2-3 years of experience in customer support or Trust & Safety(especially ads), preferably within a technology or online platform company.
• Communication Skills: Strong written and verbal communication skills, with the ability to convey complex issues clearly to both technical and non-technical stakeholders or users and articulate solutions in professional Japanese.
• Analytical Skills: Strong ability to analyze complex data sets, identify patterns, and make data-driven decisions.
• Technical Proficiency: Basic technical knowledge or the ability to quickly learn and understand the company’s products and services. Ability to to solve the issue or build the operation process with using technology for scalability.
• Cross functional collaboration skills: Collaborate across the divisions and contribute to the multiple project success.
• Japanese: Native, English: Business

Nice to have experiences/skill sets

• Operation/moderation process planning and management skill: 
• Build the operation/moderation process from scratch and manage it for the better quality of operation output. Clarify the business requirement and prioritize them to ask engineering team to develop the operation/moderation tools based on the overall strategy and operator's needs. 
• CRM Proficiency: Experience with customer relationship management (CRM) software, such as Zendesk.
• Flexibility and adaptability: To achieve the company goal in the fast-paced environment, flexibly adapt oneself to it and proactively play the roles are keys to success.
• Customer-Centric Mindset: A strong commitment to providing a positive customer experience, with an empathetic approach to understanding and addressing customer needs.

Working Condition

• Office Location: Tokyo

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• Annual health check covered by the company
• Visa sponsorship and overseas relocation support available for eligible candidates

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We are looking for an experienced Project Manager to join our Player Support Team, based in Japan. This is a fantastic opportunity to lead a remote team of 20+ to support a AAA gaming partner. You will lead 4 language-based teams, working closely with our client to drive quality and efficiencies in service delivery. Our preferred candidate would be a a gamer and have experience working the games industry.

Job description:

• Lead the daily operations of the team, managing, coaching, and supporting 4 team leads and their teams. .

• Proactively monitor and improve service levels through KPI tracking andanalysis, and implementing necessary changes, when required.

• Act as the main point of contact both internally and externally with partner, proactively communicating and escalating in a timely manner, when required ,

• Responsible forchecking and reviewing work and business reports before sending them to partner.

• Accountable for creating presentations to support weekly, monthly, and quarterly business reviews to report on the performance of the team, including sharing insights to support the data and highlight opportunities for improvement.

• Manage all staffing needs, including hiring, performance management, and vacation planning to ensure the team is running efficiently.

• Develop formal coaching plans and provide support to team members

• Ensure the team follows all company security guidelines and take required action, if necessary.

• Take on additional managerial tasks as needed.

• Flexibility for meetings that may fall outside regular hours due to time zone differences.

• Minimum of 4 years of customer service and/or technical support experience in a contact centre.

• Proven track record in managing and leading a small to mid-size team.

• Effective verbal and written communication skills in English (C1 Level)

• JLPT N1 fluency in Japanese or higher.

• Experienced in delivering excellent customer service via email and chat,

• Gamer or understanding of games and ability to provide in-depth gaming (PC/console/mobile) troubleshooting and support.

• Ability to create, analyse, and present information confidently

• Team management experience

• Team player mentality.

• Salary increase available

• Transportation expenses paid

• Free dress and hairstyle

• Various types of social insurance

• Annual paid leave system

• Full remote

About us:

PTW is a global games services company, providing technical and creative services to many of the largest developers and studios around the world. Founded in Japan in 1994, PTW has grown to become a global force in the gaming industry, with over 40 studios in 16 countries worldwide and offices across North America, Europe, South America, and Asia.

Our industry-leading services include art production, game development, quality assurance, player support, community management, localization, localization QA, audio production, and data collection. The PTW family of brands includes SIDE, 1518 Studios and Ghostpunch Games. For more information, visit www.ptw.com.

Project Management, to include:

• Proving advice at a strategic level from the project conception stage, and on different approaches that can be adopted in order to successfully achieve the client’s overall objectives
• Leading the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• Planning for and the ongoing management of quality, safety, health and environment issues
• Establishing effective project governance, processes and systems to be utilised throughout project
• Project planning, including ensuring the production of the detailed project plan
• Advising upon the procurement of resources
• Leading and facilitating the overall cross－functional project team
• Monitoring and applying performance management techniques, including the use of KPI’s to improve project performance
• Managing the change control process
• Monitoring and advising upon project finances
• Managing the flow of project information between the team and the client, through regular meetings and written communications
• Ensuring the production of formal project progress and other reports
• Taking a leading role in interfacing with the client and other consultants, at all project stages

Marketing and business development, to include:

• Taking responsibility for developing new business opportunities with existing and new our clients
• Identifying and acting upon cross－selling opportunities
• Working with Associate Directors and Directors to construct bids for new work
• Attending marketing events and Client interviews
• Ensuring that project case study, photograph and project CV files are kept up to date
• Identifying and acting upon opportunities to improve project management procedures, templates and products and hence improve the service provided to clients
• Identifying and acting upon cross－divisional opportunities    

• Assist the Project Manager in ensuring the project is managed to the right quality standards and completed efficiently and on time.
• Assist with establishing effective project governance, processes and systems to be utilized throughout project.
• Ensure that key information and data is effectively shared and appropriately retained.
• Build & maintain strong relationships with the client and team members.
• Interface with multiple stakeholders, including executive management, project team members, consultants and vendors.
• Assist with the flow of project information between team members / stakeholders.
• Attend relevant meetings, update and maintain issues/actions logs as current.
• Development of detailed project plans, attendance at status meetings and follow-up with team members on completion status, close-out of open items.
• Contribute to monthly reporting on various aspects of the Client's program.
• Preparation of various reports for multiple audiences, including formal project management reports, executive dashboards and other reporting requirements.
• Assist with the preparation of proposals for new projects or variations to existing projects.
• Procurement: Assist with the procurement of suppliers / resources as required.
  • Manage the Supplier Performance Management Program which includes all strategic suppliers, including General Contractors, Architects and key Subcontractors.
  • Collate and report performance data.
  • Coordinate regular supplier/ Client meetings to review performance and propose supplier development initiatives.
• Monitor and assist the Project Manager with applying performance management techniques.
• Assist with risk management processes & maintenance of the project risk register.
• Monitor and report on project costs/spending, maintain project cost tracking & EVM systems.
• Liaise with the client’s finance team and others to obtain information, review & report finance/cost data.
• Manage the change control process.
• Identify opportunities to improve Project Management procedures, templates and products referring ideas to the appropriate line manager.
• Assist with development of new business opportunities with existing and new clients. 
• Identify and act upon ways to improve systems and processes referring ideas to the appropriate manager.
• Quality, Health, Safety & Environment: Identify and make the appropriate manager aware of quality, safety, health and environment issues.

Team Overview

The Japan Client Relationship Management (CRM) team is accountable for managing client relationships with payment ecosystem stakeholders such as banks, financial institutions, platformers, eCommerce companies, wallet providers, etc.

The CRM team also works in collaboration with Product team, Marketing team, Consulting and Analytics team and other business function at Visa for the clients.

What a Sr. Business Development Manager does at Visa
The primary objective for this role is to manage relationships whilst identifying and executing on key business opportunities with platform clients, including Mobile Network Operators. This will center on understanding client objectives, business challenges and opportunities and collaborating with internal stakeholders to bring the best of Visa’s capabilities to help grow their business.

Key responsibilities of the role include

• Excellent execution of key strategic priorities.
• Distill the right vision and strategy for client relationships in collaboration with cross-functional Visa team members.
• Build and maintain highest quality relationships across all levels of our client.
• Working with client executives and working team to ensure their priorities and operational capabilities are clearly understood and our work plans are clearly aligned with them.
• Act as the orchestrator of how our clients consistently experience the best of Visa’s global expertise by ensuring that the way that the entire Visa team interact with clients is professionally coordinated and clearly aligned to the priorities agreed with the client.
• Achieving optimal balance of client and Visa’s interests. This will also include consistently analyzing the Visa business, market trends, regulations and competition to support optimal decision making.
• Driving delivery of a quality sales pipeline for core products and value added services.
• Take clear ownership and accountability of the risks of the business and ensure that as a team, we effectively manage risk through consistent application of all of Visa’s relevant Key Controls.
• Becoming a go-to specialist of acquiring business and any related value added services for the accounts managed by the team

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

The Business Development Director’s primary responsibility is to lead, plan and oversee business development for Japan in a global context. This means that the incumbent will be responsible for bringing business to and from Japan for Clinigen.

Key Accountabilities:

• Business Development
• Partner Relationship Management
• Customer Relationship Management
• Administration
• Technical Expertise and Compliance

Major Tasks & Activities:

Business Development

• Identify opportunities for product and company acquisition’s and engaging with brokers/companies to nurture opportunity through to agreement.

• Identify opportunities for strategic partnerships to commercialize medicines inside and outside Japan with Clinigen becoming the market authorization holder (MAH).
• Act as key contact with strategic partners and companies through legal agreement and ensure a smooth handover to the project manager.
• Work with key internal stakeholders to ensure that all necessary due diligence has been conducted on opportunities to identify all risks and potential upsides.
• Lead contract development negotiations with partners to maximize ROI.

Partner relationship management

• Develop and maintain professional relationships with partner companies/suppliers
• Attend partner meetings and product training (as required).
• Identify opportunities for new business through partner relationships
• Take responsibility for assigned partner communications
• Responsibility for wholesaler / partner agreements and ensure conditions are being adhered to
• Support the team with partner company business plan development and marketing material
• Ensure partner reporting of sales where required

Customer relationship management

• Develop and leverage professional relationships with key customers, KOLs, patient advocacy groups and other key stakeholders relevant to the business
• Provide feedback to partners with customer intel as required
• Represent the organisation in negotiations, at conferences, seminars and official occasions

Administration

• Manage the Commercial, Regulatory, BD and Medical finances and input into the budget planning process and approve costs and expenses within limit.
• Ensure filing and documentation is compliant with standard processes and formats
• Complete required reports within designated timeframes (e.g. monthly sales report)
• Participate in meetings as needed
• Liaise with senior management and staff to ensure projects are conducted efficiently
• Communicate with staff & management using proper channels
• Oversee workload and priorities of the Commercial, Regulatory, BD and Medical teams to meet company objectives and legislative timeframes. Proactively inform line manager(s) of any conflicts or delays in projects.

Technical Expertise and Compliance

• Maintain a current and comprehensive knowledge of the regulatory environment, including specific regulations and associated guidelines, apply this knowledge in day-to-day activities
• Maintain a current and comprehensive knowledge of Clinigen, competitors and the local healthcare environment
• Attend relevant industry conferences to expand knowledge of relevant therapeutic areas
• Understand the issues affecting the customers who prescribe our products and patients who use them
• Maintain up-to-date knowledge of industry trends, cutting-edge practices and techniques, current publications, regulations, etc.
• Maintain up-to-date knowledge of Japan related standards
• Maintain up-to-date knowledge of the Group’s Quality Management System and Policies and ensure compliance at all times
• Ensure Company related activities comply with relevant Acts, legal demands and ethical standards.

• 10+ years’ experience in healthcare environment
• 5+ years management/supervisory experience

• Tertiary qualification in science, business or related field is desirable
• Budget & P&L management experience
• Knowledge of Japan regulatory framework
• Knowledge of relevant legislation, professional regulations and codes of conduct
• Experience in market and asset analysis relating to medicines
• Outstanding influencing and negotiation skills employed at all levels of the organization, including senior leadership
• Product knowledge
• Knowledge of GVP, GMP, GDP & ISO9001
• Understanding of Japan reimbursement mechanisms

• Competitive base salary
• Annual performance bonus
• Ongoing professional development
• Flexible working arrangements
• Supportive team environment

The Head of Strategy & Operations is responsible for developing, executing, and optimizing Wolt's strategic initiatives in Japan. You will play a key role in shaping the company’s market approach, driving growth, and ensuring alignment across all teams. This includes conducting in-depth market research, analyzing data, and generating actionable insights to guide the product roadmap, marketing strategies, and operational improvements.

As a strategic and analytical leader, you will be hands-on in leading initiatives and driving the execution of key projects. You will support teams in optimizing their processes, set ambitious goals, and help the organization achieve its objectives. This role reports directly to the GM in Japan and is an integral part of the Japan leadership team, working closely with sales, operations, marketing, product, and engineering teams.

Key Responsibilities:

• Develop and execute strategic plans for Wolt’s operations in Japan, ensuring that local strategies are aligned with global objectives and tailored to meet market needs.
• Lead cross-functional collaboration with teams across Japan and globally, fostering strong partnerships to identify new opportunities, analyze data, and drive market growth.
• Take a hands-on approach to project execution, directly managing key initiatives from ideation through to delivery, ensuring the strategic plan translates into tangible results.
• Drive 0 to 1 innovation by building and leading new product and service opportunities. Develop roadmaps for these initiatives and prioritize investments to achieve business outcomes.
• Optimize operational processes across teams, identifying inefficiencies and working collaboratively to improve workflows, enhance productivity, and drive continuous improvement.
• Set ambitious goals for the team and key stakeholders, ensuring alignment with overall company objectives. Provide direction and support to help the team meet and exceed these targets.
• Partner with Finance and Strategic Planning teams to define quarterly goals and key performance indicators (KPIs). Regularly track, measure, and report on performance to ensure strategies are delivering results and adjust tactics as necessary.
• Build and lead a high-performing team. Hire top talent, foster a culture of excellence, and ensure the team has the resources and support to succeed.

As the Paid Media Planner, you contribute to added customer value, a strong brand and increased fashion perception by setting customer-centric communication plans across specified paid media channels. You work towards aligned and cross-functional goals, driving customer development & profitable sales and brand growth in your sales market through locally relevant paid media channels; in strong alignemtnw ith the regional stakeholders and global paid media team.

Your strategic thinking involves goal-setting, audience definition, and selecting suitable channels and ad formats, aligning with marketing objectives and budget constraints. You leverage strong analytical skills to optimize advertising campaigns, interpreting metrics such as click-through rates, conversion rates, ROI, and CPA, as well as Recognition, Consideration and Purchase Intent. As a Paid Media Planner, you have a keen eye to detail and the ability to manage multiple campaign elements.

Key responsibilities

• You plan, create, and execute paid media plans and advertising campaigns connected to the strategy, budget and goals in your market that align with the overall marketing objectives and budget direction.
• Secure media investments that are optimized towards performance and brand goals, ensuring channel performance from a sales and consumer/customer perspective.
• Responsible for driving customer growth, retention and as well as attract new customers via local paid channels.
• You use your strong analytical skills to interpret campaign performance metrics, such as Recognition, Consideration, Purchase Intent as well as short- and long-term ROI.
• Strong communication and leadership skills for coordinating cross-functional teams and stakeholders in a retail-focused Customer Activation & Marketing department.

• To perform the role of a senior management team member, taking responsibility for the growth, profitability and sustainability of the business unit through leadership, new business development, client management and service delivery.
• Advise at a strategic level at the project conception stage, including providing advice on the different approaches that can be adopted in order to successfully achieve the client’s overall objective.
• Coordinate the strategic and operational management of Project Management
• Leading the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters.
• Plan for and the ongoing management of quality, safety, health and environment issues.
• Establish effective project governance, processes and systems to be utilised throughout project.
• Project plan, including ensuring the production of the detailed project plan.
• Monitor and advise upon project finances.
• To perform the role of the Commission Manager, taking overall responsibility for end to end service delivery of commissions of varying size and complexity.
• Lead and facilitate the overall cross-functional project team.
• Manage the flow of project information between the team and the client, through regular meetings and written communications.
• To act as the key, day to day client interface, ensuring that client objectives are met through the delivery of a value added cost management service.
• Ensuring the development of priority plans including risk mitigation, performance measurements, management controls and critical success factors.
• Managing the Project management and related activities to include taking ownership of and ensuring that at all stages, client and consultant communication, analysis and cost advice are performed effectively.

As a trusted HR business partner, this role will be responsible for providing advice, coaching, counsel and problem solving to the organization and acts as a focal point to provide human resources solutions for client organization in Japan affiliate. The role will interface with HR Centers of Excellence to deliver consistent, scalable solutions across the affiliate.

Job Description

In this role, s/he will be responsible for the development and execution of HR strategies and activities that drive organizational growth, team effectiveness, and team engagement. The HR partner will be responsible for supporting effective working relationships across the affiliate, as well as within the global Human Resources organization

Key accountabilities for this position are:

Provides HR generalist support for clients to implement and manage human resources processes, including:

• Provides support and coaching for people managers and employees in client organization on a variety of HR process including performance management, talent acquisition, compensation planning, and employee relations
• Partners closely with the leaders in client organization on setting mid-long term people strategy including talent attraction, development, and retention
• Partners with talent acquisition team, HR Centers of Excellence (COE), on recruiting strategy working with hiring managers
• Partners with the compensation and benefit team, HR Centers of Excellence (COE), on job analysis and evaluation, compensation design based on career ladders, and benefit review and update. 
• Utilizes people tools (Org Review, 360, engagement survey) that drive growth of the business
• Works with managers in client organizations and other HR partners in managing issues on employee relations, performance issues, employees’ mental health, complaint investigation and disciplinary conduct
• Builds collaborative working relationships with the HR Centers of Excellence (COE) functions to roll out corporate-wide programs and ensure client’s needs are understood and met
• Ensures appropriate adherence to local labor laws and compliance related reporting
• Act as a consultant and advisor with understanding of DE&I (Diversity, Equity & Inclusion) to further learning and capability building within client group, and broader Japan organization
• Works in partnership with global DE&I, the HR community, to build a strong internal and external reputation as a great place to work for all and cultivate a strong external network of appropriate DE&I connections
• Utilizes the HR dashboard to understand diversity metrics, and review data regularly to reinforce and inspire action, accountability and outcomes