Total 9 Others level Business Management / Project / Planning job vacancies in DN32 9DL

The main objectives of this role are: To provide efficient and effective management in respect of business development and project management. This will include working in collaboration with clinical and non-clinical managers in order to formulate sound business proposals, co-ordinate and manage specific projects and implement people management in accordance with local policy and applicable legislation, and where appropriate, working in partnership with the relevant corporate services teams. To serve as the initial contact both internally and externally for NHSTT with regard to project, quality, performance and business matters. To be involved (or ensure appropriate representation) with recruitment, ensuring consistency, fairness, transparency, ethical standards, integrity and legislative compliance. Promote a values, attitudes and behaviour-led recruitment culture in order to support the Navigo mission, values and ethos To work with corporate service colleagues and stakeholders including, but not limited to, Workforce, Estates, Finance, Clinical Managers, Quality & Performance, Corporate, Administration, colleagues and the individuals using our services to formulate ongoing service, process, information and people development provision To act as co-budget holder in partnership with the Clinical lead, ensuring that services operate in a manner that is financially viable and sustainable and provide regular financial communication. To be involved in the strategic and operational management and development, including policy co-production and revision, training compliance, attendance rates, conducting disciplinary investigations, capability, supervision, PDR, coaching and establishment formulation and revision as required. To lead on and manage NHSTT quality projects and developments to enhance care delivery and efficiencies within the service. To keep accurate, up to date, action plans and updated documents to enable feed back to the clinical lead and management team. To monitor, have oversight, highlight and escalate any concerns around the NHSTT national targets and IPR dashboard in good time allowing for a proactive approach to improve targets alongside patient care. To lead and work alongside corporate services on appropriate forums and platforms for co-production and engagement, corresponding these to formulate and develop action plans and service and organisational objectives Work with senior managers to formulate long term plans and strategies for service provision and development using project management knowledge and experience To work with the Business Development Team on areas of service development and policy writing which impacts the wider organisation, developing and implementing policy, proposing changes in conjunction with workgroups and service area leads Embed the Navigo mission, values and ethos across the workforce and all teams ______________________________________________________________ Principal job duties / main tasks Business Management To be part of the senior managers on-call rota once a month including occasional weekends. Act as finance lead ensuring financial awareness, budget performance and risk/contingency planning. To work alongside corporate services, in the collecting and presentation of data, and other evidence relating to NHSTT to support business proposals, monitor ongoing projects and make recommendations for improvements. Design and use complex spreadsheets and initiate and produce high standard correspondence, action notes, reports, graphics, etc. To provide regular business development updates to colleagues and those individuals using services as appropriate Liaise with colleagues in all areas of Navigo (including Corporate, Estates, Finance, SMT, etc.) in order to identify and secure appropriate business development opportunities and any grants or other funding in order to support business and service provision and development To review processes across services in order to promote efficiency and quality, seeking and implementing solutions to barriers where these exist. Ensure process reviews are supported by evidence generated with support from corporate services and linked into existing governance processes, e.g. quality improvement plans go to the Quality working group for initial planning and support. To be involved and lead in the planning, costing, implementation and final execution of NHSTT projects. To work with corporate services to combine appropriate data with own clinical expert knowledge of NHSTT and that of others in order to produce meaningful, factual, purposeful management reports to aid decision making, service development and continuous improvement within services and teams Devise and facilitate (including conducting) audit of people, process, service and policy in order to provide quality assurance and continuous improvement To work with corporate services and stakeholders within existing governance structures to co-produce and implement standardised brochures, booklets and other documentation across the service To complete the Navigo Respect instructor training, ensuring that courses are offered in line with training needs analysis. Be responsible for producing the yearly training plan and attending quarterly instructor meetings. People and Performance Management To ensure robust recruitment and on-boarding processes exist and that these are adhered to in order to promote and role-model the organisational and service objectives, values, attitudes and behaviours To instil and reinforce a culture of openness, honesty, professional bravery, resilience, integrity, equity and humanity through the development and application of appropriate people practice, process and consistent application of policy To ensure that colleagues have access to information that is appropriately presented in order to aid safe and effective service provision, finding solutions to barriers that may exist To support in directing clinicians time towards clinical matters, mitigating avoidable barriers to this Acting as investigating officer for disciplinary or other performance related matters, ensuring impartiality and compliance with internal policy and legislation To work alongside corporate services and lead within NHSTT to support team managers with fair and consistent people and performance matters such as consultation, mediation, redeployment, risk assessment and performance action planning Implementing a consistent and meaningful meeting structure and the provision of comprehendible information and data to all stakeholders Manage and maintain establishment and budget overview for NHSTT, acting as co-budget holder Overseeing the provision of listening groups (forums) for colleagues and service users including drop-in sessions, and ensure that outcomes are cascaded acted upon and progress communicated regularly Must be able to travel fair distances to any relevant meetings including conferences, national events and local events, allowing for personal development and showcasing of the service. Act as incident/Datix handler/investigator where appropriate, and be notified of all incident reporting in order to facilitate (or provide) meaningful incident debriefs with colleagues and individuals using services Attend team meetings and other necessary meetings in order to provide and gather information in relation to business and performance matters and embed the organisational and service objectives, values and ethos, chairing where required Lead on and sustain the implementation of values, attitudes and behaviour-led work culture Handle complaints and grievances in accordance with local policy and legislation n conjunction with the corporate PALS Manager Support and lead on monthly team meetings, ensuring the day is organised and well prepared for, including liaison with other services, internal and external to ensure guest speakers are planned. Support the team managers and clinical lead with any ad-hoc support requests to ensure the smooth running of the service. Cover any supervision needs in the absence of team managers for the team. Clinical Management To be part of the Navigo house duty rota once per week, supporting individuals who attend Navigo house in distress or who require additional support outside the scope of the receptionist staff. To offer clinical oversight to waiting well initiatives and triage clinicians, ensuring they are adequately supported in their roles. Support in the oversight and development of care pathways according to the NHSTT manual and current NICE guidance. Support the development of a group therapy programme ensuring capacity is maximised and flow through the service is effective and efficient Completion of the annual and quarterly NHSTT staffing census alongside the clinical lead and relevant corporate services, ensuring timely completion and accurate information is provided. To be up to date with all changes to NICE guidance or NHSTT manual, ensuring this is shared with the management team in NHSTT and cascaded effectively to the teams. Complete Records for approval requests as they arise, in a timely fashion to a high standard. Support and lead on Mortality Reviews, Structured Judgement Reviews, After Action Reviews and Swarm huddles as required under the PSIRF framework. Share joint responsibility with the team managers for ensuring the SystmOne task box is checked on a daily basis and actions are taken appropriately.

Your new role
We are looking for a detail-oriented and proactive Production Planner to join our team. The successful candidate will be responsible for planning and coordinating production schedules to ensure efficient and timely delivery of products. This role requires strong organisational skills and the ability to work collaboratively with various departments.
Key Responsibilities:

• Develop and maintain production schedules to meet customer demands and optimise resource utilisation.
• Coordinate with production, procurement, and logistics teams to ensure smooth workflow and timely delivery of products.
• Monitor inventory levels and manage raw material requirements to prevent shortages or overstock situations.
• Analyse production data and performance metrics to identify areas for improvement and implement corrective actions.
• Communicate production plans and changes to relevant stakeholders, ensuring alignment across the organisation.
• Utilise production planning software and tools to enhance scheduling efficiency and accuracy.
• Prepare regular reports on production status, inventory levels, and other key metrics.
• Assist in the development and implementation of production planning policies and procedures.

What you'll need to succeed

• Proven experience in production planning within the food production industry.
• Strong analytical and problem-solving skills.
• Excellent organisational and time management abilities.
• Effective communication and interpersonal skills.
• Proficiency in production planning software and Microsoft Office Suite.
• The ability to work collaboratively in a fast-paced environment.

What you'll get in return
A competitive salary of £27,000 to £32,000 per annum plus full company benefits package. You will also have a genuine opportunity for career progression. The role is a full-time, permanent position, working Monday to Friday.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
An esteemed chemical manufacturer at a notable UK production site is on the lookout for a Business Development Manager to join the team and drive significant growth. The successful candidate will be responsible for developing sales of speciality fibre and fabrics, contributing to strategy development alongside the Commercial Director, and generating revenue in line with business objectives. The role includes monitoring sales performance, identifying new business opportunities, and systematically building knowledge about key accounts and market trends.

What you'll need to succeed
The ideal candidate will have experience in developing both domestic and international markets, a background in solution selling with a focus on high-performance fibres and fabrics, and a proven track record in relevant industries. Technical acumen is essential, as is the willingness to travel internationally at least 50% of the time, primarily to Asia, North America, and Europe. Proximity to East Yorkshire/North East Lincolnshire for commuting purposes is also required.

What you'll get in return
In return, the company offers a competitive remuneration package with a bonus, flexible working conditions, and significant opportunities for professional development. The company is known for its unique product offerings and market-leading innovation, with strong relationships across the globe and a commitment to continuous growth and excellence.
If you are ready to take on this challenging and rewarding role, apply now to contribute to a company that values innovation and growth.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Days based, Project Engineer for an organisation in Grimsby with major CAPEX programmes in 2024-25 and beyond.
You'll be joining an organisation with investment following consistent growth and new product innovation, coupled with positive change programmes to increase product output and also reduce manual machine handling by increasing automation across the operation.

The role is suited to someone seeking to lead projects from cradle to grave. Maybe you've taken accountability for projects within your role as a Maintenance Engineer and are seeking to grow your career further in this area.

The successfully appointed individual will be joining a team of project engineers. You will bring strengths in electrical engineering with exposure to lathes, milling and similar. Ideally, you will work in a heavy industrial environment, such as chemical, petro-chemical, oil, gas, energy and/ or steel manufacturing, or similar.

What your accountabilities will look like:

• Effectively lead engineering projects from conception to hand over and provide continued technical support post handover
• Support other engineering projects and maintenance activities
• Routinely achieve individual targets and make significant contributions to team and company objectives
• Deliver continuous improvement initiatives for wider business benefit
• Key point of contact for operations and maintenance support requirements.

What you'll need to succeed

• You will be a self-starting individual, someone that strives for continuous improvement and is able to lead a project to completion. You will have some exposure to Project Management and be passionate about carving your career further. In addition, you will:
• Hold a HNC, Degree or similar in Electrical discipline or equivalent
• You'll have working knowledge of project management techniques and tools.
• First class communication skills are essential as you will work cross-functionally with internal and external stakeholders to ensure smooth completion of projects.
• Good working knowledge of computer packages, such as Microsoft Office and MS projects (Or similar)
• An efficient problem solver and analytical skills, for example RCA & Pareto
• Track record of successfully leading multidisciplinary project teams
• Managing complex projects from conception to commissioning
• Design and construction of industrial machinery and systems installation, commissioning and maintenance of industrial machinery
• Consideration will be given to an experienced electrical technician looking for career progression into a project engineering role.
• Wide knowledge of site assets
• Health and Safety legislation and design codes
• Demonstrated competence / understanding of site safety systems, including permit to work procedures and other company policies.

What you'll get in return
On top of exciting projects and an opportunity to join an organisation investing in capex and future growth, you will also get:

• Up to £45,000 depending on experience
• Days, Monday to Friday, 37.5 hours per week.
• Competitive pension Scheme
• On-site gym
• Bonus Scheme
• 26 days holidays plus bank holidays(pro rata for part-time and shift workers)
• Flexible working & Hybrid Policy.
• On-site subsidised canteen
• Cycle to Work Scheme

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new role
Hays Supply Chain are excited to be recruiting a new role as a Production Planner, based in Grimsby. The Production Planner will be responsible for ensuring the production schedule/plan is on-time and running smoothly between departments. The role will be a day-based, working 4-on-4-off shift pattern.
Duties of the role will include:

• As part of the planning team, ensuring appropriate stock levels are maintained, so production teams are not waiting for materials.
• Maintaining stock targets and scheduling raw materials to meet the production plan.
• Ensuring medium to long-term forecasts are maintained to ensure product and material availability.
• Following up with suppliers regarding quality issues, rejections, and returns.
• Updating the schedules to include the latest sales information and production plans.

This will be a busy role offering plenty of opportunities for growth and progression as we work to support an exciting new customer.

What you'll need to succeed
To excel in this Production Planner role, you will be able to demonstrate:

• Prior experience of working in a planning role or working with a planning department, ideally in manufacturing with food/FMCG being preferred.
• Ideally with experience of using SAP.
• Highly organised and able to adapt in a fast-paced environment.
• Strong attention to detail.
• Strong MS Office skills, particularly Excel.

What you'll get in return
On offer an excellent starting salary of £28,000 per annum, alongside a competitive package and the opportunity to influence a market leader during a time of real growth.
If you feel you have the skills and experience needed to excel in this Production Planner role, then apply today to find out more.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

Teacher of Business & Computing

Chryston High School

Lindsaybeg Road

Chryston

G69 9DL

You will require to become a Protecting Vulnerable Groups (PVG) Scheme member prior to commencing in this role.

Full GTCS registration is required for both subjects.

Any offer of appointment to this post is subject to satisfactory reference(s) and any other appropriate conditions.

If appointed we will contact your referee(s) by email to complete your reference(s).

GUIDANCE NOTES

Salaries will be in accordance with the Scottish Negotiating Committee for Teacher (SNCT).

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council also supports a guaranteed interview for young people involved with The Promise who meet the essential criteria for the role. The Promise is a programme which supports care experienced young people to achieve their full potential.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process.

Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***

Proud member of the Disability Confident employer scheme

CONTEXT BEHIND THE ROLE: Navigo Health and Social Care have developed various trading arms that address gaps and opportunities in service delivery that are not financed by NHS statutory funding. All our trading arms are developed as stand-alone enterprises with Navigo acting as the parent company and operating within the Navigo ethos on a not-for-profit basis. All trading arm employees are employed on a commercial contract with our trading company Nurtrio, and all profits go into developing and/or enhancing mental health services. As such there are no dividends for shareholders/annual bonuses etc. We are committed to the prevention and reduction of suicidality and have joined forces with CAMS Care USA to secure exclusive rights to deliver their established and trusted CAMS Care Training Framework across UK territories (incl. N Ireland) trading as Navigo Cams Care UK (NCCUK). CAMS ( Collaborative Assessment and Management of Suicidality) is a proven intervention for suicidality in the USA. Navigo have championed this approach within their services, with the ambition to change the way suicidality and its prevention is more effectively managed across the UK. NCCUK has been operating for 2 years as part of Phase 1 development activity, developing the in-house systems and protocols to support the launch & ongoing business development & service delivery of the CAMS product. Phase 2 development is scheduled to launch April 2024 and we are seeking a pro-active and committed Business Manager to work with us to take the business to the next level, further developing the infrastructure and client base. Ongoing duties will include maintaining and developing client relationships, providing guidance and advice on availability of courses and pricing, and ensuring our client organisations needs are being met on an ongoing basis and to expected standards. You will work with the NCCUK senior management team to consolidate and grow operations and geographical reach in line with business planning and developing opportunities, and ensure all reporting is consistent, accurate and timely for internal needs and our hosts at CAMS Care USA. You will also work with teams to align NCCUK with other developing Navigo programmes to ensure a robust and joined-up offer, and work with our Communications Team to establish clear and consistent messages about the detail of our offer. There is also a robust clinical research programme in place, supporting opportunities to develop our reach across the Health and Social Care sector and education sectors. You will initially work with support from the Business Team and longer term, provide supervision to an administrative staff member. You will liaise with clients and follow up enquiries, ensuring needs are addressed in an accurate and timely manner, including targeting & developing new business. You will also work with a small team of training staff and senior clinicians to manage training bookings and support their external training activity & ongoing training compliance. You will be an enthusiastic team player, keen to support NCCUK to grow and thrive. You will work with colleagues to address the challenges and opportunities that come with developing and sustaining a training offer across the public and private sectors and be pro-active in supporting business continuance & growth to meet income targets. We aim to offer our customers a high-quality experience at a competitive price while maintaining our social sector ethos & sensibilities. NCCUK has exclusive rights to deliver the CAMS Care Training Framework in UK territories and is a relatively new product to the UK Health & Social Care sector. As such it operates within a competitive arena of other suicidality prevention and reduction training, and will win business through promoting its proven efficacy, and high-quality training, delivered by practising clinicians. As part of a growing evidence base and research programme, you will work proactively with Navigo Comms to spread the word about the NCCUK ethos, liaise with Research Leads and NCCUK Senior Management Team to lead on social media content, identifying opportunities to promote our message, and liaise with all parties to ensure communications about NCCUK activity and research is appropriate & timely. You will combine excellent NCCUK product/service knowledge, sales skills, and interpersonal skills to succeed in embedding NCCUK as the premier service provider of suicidality prevention and reduction training in the UK. You will be expected to develop an understanding of the NCCUK financial position and targets, and work with the team to co-develop an action/delivery plan with strategies & approaches to business development, supported by Navigo Business Team. You will take part in team meetings and report to Management regularly contributing to reporting forums. ROLE SUMMARY: The Business Manager will join the NCCUK Team working under the direction of Navigo designated Business Manager and NCCUK Senior Management structure. You will be accountable to the NCCUK Senior Management Team to agree a schedule of activity (and attendant client charges), and be responsible for liaising with the staff team to ensure high quality customer experiences. You will field enquires/bookings from existing/potential customers in the first instance, guiding clients through the processes of training and options and leading on admin to ensure robust documentation. Working alongside others as appropriate you will liaise with Navigo Communications Team to ensure NCCUK website information and events contribute effectively to marketing activities. You will provide business support to the NCCUK Team and have overall responsibility for managing, maintaining and developing the CAMS database and filing systems. As the business grows you will also provide supervision, training and support to additional administrative staff. MAIN DUTIES / RESPONSIBILITIES: Work with the NCCUK Team to further develop and deliver the NCCUK Development and Delivery Plans, in line with Business Planning Work with the wider NCCUK Teams to develop the UK website & strategies for promotion, liaising with CAMS Care USA as required Manage and coordinate event/activity delivery working closely with others as appropriate to ensure development objectives are met. This includes setting up simple systems/protocols for ensuring different clients are suitably/appropriately serviced in terms of percentage of staff trained and refresher/recertification activity/planning Ensure all training continues to meet CAMS Care Framework standards and ensure all relevant data is available for regular audits Lead on CAMS Care Framework accreditation/submission/renewal for continued certification and exclusivity of the NCCUK training offer Work with Navigo Communications team to develop Marketing & Promotional materials/schedules and ensure all promotional activity is accurate and timely. Manage responding to enquiries and negotiating bookings. Coordinate training staff to deliver services as appropriate to the booking. Ensure all confirmed booking details are forwarded to finance for invoicing. Ensure any costs that are incurred from third party charges are discussed, identified and signed off by Navigo before entering any verbal or written contracts. Build relationships with Navigo staff & teams to support collaborative approaches to working & problem solving. Ensure a clear understanding of the NCCUK Training offer in all communications. Source & promote opportunities for engagement with the NCCUK offer & ethos through networking with others i.e., business & networking events. Pursue income targets for the service. Ensure high quality responsive interactions & experiences for clients. Maintain a professional relationship with staff and key internal and external stakeholders, with particular attention to confidentiality and the maintenance of boundaries. Work with external agencies to maximise potential of service delivery. Adhere to administrative and data capture protocols which record training activities and support the keeping of accurate and complete records of bookings and costs. Ensure that effective monitoring and evaluation systems are adhered to and promote/collect client feedback. Undertake mandatory training as required as an employee. Actively participate in own continuous professional development. Ensure that all relevant policies are implemented such as information governance, safeguarding etc. under the guidance of the Navigo Business Team/NCCUK Senior Management Team This job description reflects the current main organisational priorities for the post. In the context of rapid change taking place within the NHS (and ultimately Navigo), these priorities will develop and change in consultation with the post holder in line with service business needs and priorities.

The role of the Project Support Manager (Operational Managerial Team Memory Service) The role of this job will be pivotal in ensuring the provision of dedicated, comprehensive and effective support to the Senior Management and Operational Team. The post-holder will be able to demonstrate excellent communication and organisation skills, be able to multi-task planning and prioritising workload pulling information together to support the delivery of Navigo objectives gathering of information relative to requirements. The role will plan and manage elements of projects, support and facilitate and monitor progress of projects across or within sites and support performance improvement. The postholder will be able to provide high level dedicated support including complex diary management at Senior level fielding inboxes and prioritising responses in line with Operational need and Senior workload. The post-holder will be well organised and able to demonstrate effective management of workload with proven communication, organisational and decision making skills; putting the needs and opinions of the service users, staff and stakeholders at the forefront of their actions. The post-holder will have the skillset for dealing with complex enquiries and investigating a variety of issues and proposing solutions and will support the development and delivery of objectives, achieving high quality outcomes, planning and prioritising own workload and working to tight and often changing and challenging deadlines. The postholder will have sufficient understanding to escalate project risks and issues that cannot be resolved at project level. The post-holder will demonstrate the ability to plan and organise a range of events including travel arrangements, venue bookings and the organising of attendees and speakers as directed. The postholder will have an excellent working knowledge of the full range of administrative and organisational policies and procedures of the organisation. The post-holder will have a proven track record of working within and promoting Navigo values dealing effectively with conflict; negotiating; empowering others and facilitating effective teamwork. MAIN DUTIES / RESPONSIBILITIES 1. To provide full business support and assistance to the Senior Management and Operational team, including Senior Manager and Team Leads, offering comprehensive and highly complex diary management skills. 2. To provide dedicated SI support to the Senior Management and Operational team where they are the Lead Investigator for Serious Investigations, complaints and staff grievances etc 3. To manage multiple high level senior inboxes managing complex enquiries and prioritising requirements and workload for Senior Management and Operational team. 4. The role will support the delivery of Navigo objectives, service objectives, planning, collating and supporting management of projects gathering of information relative to requirements. 5. To manage elements of a project and support and facilitate and monitor progress of a project across or within sites supporting performance improvement supporting and administering high-level project work producing specific project reports as directed including: Setting up/producing and updating/maintaining project documentation, including, producing reports, the role holder will oversee production and updating of project plans to ensure all actions are undertaken, fed back appropriately and updated into project/actions plans. Maintain activity registers and actions plans for operational areas of the service. Contributing to the development of programme and project documentation including Plans and Business Cases etc. Keeping the Senior Manager aware of the project status. Preparation of project reports. Attend Project meetings as required, feedback and maintain action logs as required. 6. To be the first point of contact for the Senior Manager, dealing with communications professionally and appropriately responding to sensitive and complex enquiries with the ability to feedback and investigate a variety of issues and propose solutions. 7. To set up, manage and support complex internal and external management (Senior Management team) business meetings, taking accurate meeting minutes (verbatim as required), following up and reporting back on meeting actions including: Sourcing and booking of suitable venue Invitations/Meeting apology collation for Chair in relation to meeting attendees Preparation of Meeting Agendas and dissemination of documentation pre meeting Taking, producing and distributing accurate and reflective minutes of meetings and relevant documentation. Undertaking post meeting actions, following up and reporting back on attendee actions relative to the role of the Project Support Manager (Operational management Team). To plan and prepare, in draft, correspondence and reports on behalf of the Senior management team in accordance with agreed priorities. 9. To set an example to all staff in terms of professionalism and customer care. 10. The postholder will maintain an excellent working knowledge of the full range of organisational policies and procedures. 11. The post-holder must be able to analyse information received and when the information received is not straightforward, use initiative or seek advice as necessary when making a decision regarding the appropriate course of action. Collates information and data for the preparation of reports and management information. Collates and presents statistical data to Managers, as required. 14. Effectively communicates information and actions across the management Team. 15. Prepares written responses to other agencies and enquiries. 16. To provide and receive complex and sensitive information. 17. The ability to work with and co-operate with NHS staff and other staff, families, carers, users and other professionals at all levels within a variety of situations with the ability to deal tactfully and professionally with service users and external stakeholders. 18. Maintains an excellent knowledge of all mental health teams and will have a proficient working knowledge of policies and procedures including administration. 19. Informs staff, other agencies and the general public on relevant changes to policy and procedures appropriate to the specified section if requested. 20. Participates in new initiatives as service dictates. 21. The post-holder must be able to deal with a demanding workload which will involve continuous interruptions. 22. The post-holder must have effective time management skills and be able to prioritise own workload on a day to day basis and that of others. 23. Must have a working knowledge of and comply with Health and Safety regulations, confidentiality and data protection policies and Access to Health Records ensuring that they are adhered to at all times. 24. Ad hoc duties to meet the needs of the Service. Undertakes any other relevant duties required from time to time, as reasonably correspond to the general character of the post and is commensurate with the level of responsibility. NB: This job description gives only the principal duties and responsibilities; therefore the post holder may be required to undertake various duties that are implicit in the principal duties of an administrator / project manager. Navigo reserves the right to review and modify the job description (in accordance with the grade of the post). Any changes will be discussed fully with the post holder in advance. The job description will be reviewed periodically to take into account changes and developments in service requirements and any modifications will be by mutual consent wherever possible.

CONTEXT BEHIND THE ROLE: Navigo Health and Social Care have developed various trading arms that address gaps and opportunities in service delivery that are not financed by NHS statutory funding. All our trading arms are developed as stand-alone enterprises with Navigo acting as the parent company and operating within the Navigo ethos on a not-for-profit basis. All trading arm employees are employed on a commercial contract with our trading company Nurtrio, and all profits go into developing and/or enhancing mental health services. As such there are no dividends for shareholders/annual bonuses etc. We are committed to the prevention and reduction of suicidality and have joined forces with CAMS Care USA to secure exclusive rights to deliver their established and trusted CAMS Care Training Framework across UK territories (incl. N Ireland) trading as Navigo Cams Care UK (NCCUK). CAMS ( Collaborative Assessment and Management of Suicidality) is a proven intervention for suicidality in the USA. Navigo have championed this approach within their services, with the ambition to change the way suicidality and its prevention is more effectively managed across the UK. NCCUK has been operating for 2 years as part of Phase 1 development activity, developing the in-house systems and protocols to support the launch & ongoing business development & service delivery of the CAMS product. Phase 2 development is scheduled to launch April 2024 and we are seeking a pro-active and committed Business Manager to work with us to take the business to the next level, further developing the infrastructure and client base. Ongoing duties will include maintaining and developing client relationships, providing guidance and advice on availability of courses and pricing, and ensuring our client organisations needs are being met on an ongoing basis and to expected standards. You will work with the NCCUK senior management team to consolidate and grow operations and geographical reach in line with business planning and developing opportunities, and ensure all reporting is consistent, accurate and timely for internal needs and our hosts at CAMS Care USA. You will also work with teams to align NCCUK with other developing Navigo programmes to ensure a robust and joined-up offer, and work with our Communications Team to establish clear and consistent messages about the detail of our offer. There is also a robust clinical research programme in place, supporting opportunities to develop our reach across the Health and Social Care sector and education sectors. You will initially work with support from the Business Team and longer term, provide supervision to an administrative staff member. You will liaise with clients and follow up enquiries, ensuring needs are addressed in an accurate and timely manner, including targeting & developing new business. You will also work with a small team of training staff and senior clinicians to manage training bookings and support their external training activity & ongoing training compliance. You will be an enthusiastic team player, keen to support NCCUK to grow and thrive. You will work with colleagues to address the challenges and opportunities that come with developing and sustaining a training offer across the public and private sectors and be pro-active in supporting business continuance & growth to meet income targets. We aim to offer our customers a high-quality experience at a competitive price while maintaining our social sector ethos & sensibilities. NCCUK has exclusive rights to deliver the CAMS Care Training Framework in UK territories and is a relatively new product to the UK Health & Social Care sector. As such it operates within a competitive arena of other suicidality prevention and reduction training, and will win business through promoting its proven efficacy, and high-quality training, delivered by practising clinicians. As part of a growing evidence base and research programme, you will work proactively with Navigo Comms to spread the word about the NCCUK ethos, liaise with Research Leads and NCCUK Senior Management Team to lead on social media content, identifying opportunities to promote our message, and liaise with all parties to ensure communications about NCCUK activity and research is appropriate & timely. You will combine excellent NCCUK product/service knowledge, sales skills, and interpersonal skills to succeed in embedding NCCUK as the premier service provider of suicidality prevention and reduction training in the UK. You will be expected to develop an understanding of the NCCUK financial position and targets, and work with the team to co-develop an action/delivery plan with strategies & approaches to business development, supported by Navigos Business Team. You will take part in team meetings and report to Management regularly contributing to reporting forums. ROLE SUMMARY: The Business Manager will join the NCCUK Team working under the direction of Navigos designated Business Manager and NCCUK Senior Management structure. You will be accountable to the NCCUK Senior Management Team to agree a schedule of activity (and attendant client charges), and be responsible for liaising with the staff team to ensure high quality customer experiences. You will field enquires/bookings from existing/potential customers in the first instance, guiding clients through the processes of training and options and leading on admin to ensure robust documentation. Working alongside others as appropriate you will liaise with Navigos Communications Team to ensure NCCUK website information and events contribute effectively to marketing activities. You will provide business support to the NCCUK Team and have overall responsibility for managing, maintaining and developing the CAMS database and filing systems. As the business grows you will also provide supervision, training and support to additional administrative staff. MAIN DUTIES / RESPONSIBILITIES: Work with the NCCUK Team to further develop and deliver the NCCUK Development and Delivery Plans, in line with Business Planning Work with the wider NCCUK Teams to develop the UK website & strategies for promotion, liaising with CAMS Care USA as required Manage and coordinate event/activity delivery working closely with others as appropriate to ensure development objectives are met. This includes setting up simple systems/protocols for ensuring different clients are suitably/appropriately serviced in terms of percentage of staff trained and refresher/recertification activity/planning Ensure all training continues to meet CAMS Care Framework standards and ensure all relevant data is available for regular audits Lead on CAMS Care Framework accreditation/submission/renewal for continued certification and exclusivity of the NCCUK training offer Work with Navigo Communications team to develop Marketing & Promotional materials/schedules and ensure all promotional activity is accurate and timely. Manage responding to enquiries and negotiating bookings. Coordinate training staff to deliver services as appropriate to the booking. Ensure all confirmed booking details are forwarded to finance for invoicing. Ensure any costs that are incurred from third party charges are discussed, identified and signed off by Navigo before entering any verbal or written contracts. Build relationships with Navigo staff & teams to support collaborative approaches to working & problem solving. Ensure a clear understanding of the NCCUK Training offer in all communications. Source & promote opportunities for engagement with the NCCUK offer & ethos through networking with others i.e., business & networking events. Pursue income targets for the service. Ensure high quality responsive interactions & experiences for clients. Maintain a professional relationship with staff and key internal and external stakeholders, with particular attention to confidentiality and the maintenance of boundaries. Work with external agencies to maximise potential of service delivery. Adhere to administrative and data capture protocols which record training activities and support the keeping of accurate and complete records of bookings and costs. Ensure that effective monitoring and evaluation systems are adhered to and promote/collect client feedback. Undertake mandatory training as required as an employee. Actively participate in own continuous professional development. Ensure that all relevant policies are implemented such as information governance, safeguarding etc. under the guidance of the Navigo Business Team/NCCUK Senior Management Team This job description reflects the current main organisational priorities for the post. In the context of rapid change taking place within the NHS (and ultimately Navigo), these priorities will develop and change in consultation with the post holder in line with service business needs and priorities.