Total 115 Information Technology job vacancies in Tokyo, Tokyo

The Technical Account Manager (TAM) manages a portfolio of customers who have implemented our technology solutions with the goal of increasing product usage and overall adoption. This position is an integral part of MicroStrategy's long term relationship with its customers.  The efforts put forth by this person will directly impact the value realized and the ultimate success of the business relationship. Beyond direct interaction with our customers, TAM’s will work with internal MicroStrategy business units to ensure customer needs are being met in a timely manner. To succeed in this role, this person must have an intense focus on customer success with strong influence abilities.  

Responsibilities :

• Develop strong customer relationships that enable MicroStrategy to become a trusted advisor to our customers 
• Provide business acumen for customers and strive to understand the business problem we are solving in order to best manage the evolution of the solution and exceed customer expectations 
• Develop strong technical understanding of all MicroStrategy products 
• Execute programs to ensure that MicroStrategy is fully aware of the customer's adoption level, value realization, and overall satisfaction with the technology solution(s) 
• Work with the product management and product development organization to channel client feedback and solutions into future releases of the product(s) 
• Collaborate cross functionally to achieve customer satisfaction and resolve customer issues in a timely fashion 
• Collaborate with Sales Account Management, Customer Success Management and executives to identify areas of solution expansion and adoption opportunities 
• Ability to work outside of normal business hours during extraordinary events to ensure customer satisfaction and success 

POSITION SUMMARY

The purpose of this position is to provide technical support to all company group users and external parties connected to the company systems.

The IT Technical Support Engineer is included in everyday tasks, works on the tickets, keeps track of his/her own tickets and group tickets .

KEY RESPONSIBILITIES

• Communications to end users, both internal and external, on incident and service requests, acting as the single point of contact
• Closing and documenting resolutions or workarounds in tickets
• Incident response, providing first line investigation, response, problem analysis, workaround, resolution or progression, categorizing, prioritizing and escalating IT incidents to appropriate resolver groups within SLA
• Maintenance of laptops and servers- user/computer administration
• Equipment provisioning – onboarding/offboarding process
• Ticket triage, ticket point of ownership and active progression through all Tier 2 and 3 queues
• Supporting all applications used company-wide
• Network administration and troubleshooting
• Training of Ergomed Group personnel on IT procedures as appropriate

In the Digital Production team, you will lead Veeva content development within a team focused on healthcare clients. 

As a specialist in healthcare and the Veeva platform, you will oversee content planning, production, development, and operations on the Veeva platform, as well as solutions utilizing external tools. This position requires working closely with clients and internal / external team members to drive projects forward. 

You will also provide technical consultation and quality checks. A key responsibility is to propose advanced and precise Veeva utilization solutions that address client needs and challenges, incorporating the latest Veeva case studies and industry examples. 

As the workload grows, the team will expand, and you will contribute to people management through recruitment, learning initiatives to enhance team expertise, and performance evaluations.

Pix4D is seeking a talented Technical Sales Engineer for GNSS/RTK Hardware to join our growing APAC sales team based in Tokyo, Japan.

Pix4D is the developer of the world’s leading photogrammetry software for drones and mobile-based reality capture.  Pix4D is transforming the way organizations do surveying, mapping, 3D modeling, reality-capture, measurement, and inspections.

The Technical Sales Engineer will be a key contributor to the APAC Sales Team, performing pre-sales technical consultations, helping to support authorized Pix4D resellers throughout the sales process, as well as helping grow our hardware sales in collaboration with our Channel Sales Manager and Product Manager.

Responsibilities

• Perform pre-sales technical consultations with customers for Pix4D products, use-cases, and solutions.
• Focus on Emlid RTK hardware, Pix4Dcatch and software solutions.
• Demonstrate Pix4D products to customers via video calls, in-person, tradeshows, and webinars.
• Master and demonstrate Pix4D products including Emlid RTK hardware, Pix4Dcatch, Pix4Dcloud, Pix4Dmapper, Pix4Dmatic, Pix4Dsurvey, and Pix4Dinspect.
• Collaborate with the Pix4D sales team to qualify leads and close deals.
• Collaborate with the Pix4D sales team on sales strategy and activities.
• Provide technical feedback to Pix4D product and marketing teams.
• Regular travel for trade shows and customer demonstrations.
• Manage sales contacts and activities with email and Hubspot CRM.

• Three or more years of experience with GNSS/RTK hardware in the Geospatial or Construction industries. 
• Experience with Pix4Dmatic and other Pix4D products. 
• Outstanding verbal, written and presentation skills. 
• Knowledge of GIS, geomatics, and geospatial products.
• Experience with one or more of Pix4D’s primary customer industries.
• At least one-year experience in a customer-facing role.
• Experience with Hubspot or similar CRM tools.
• Bachelor’s degree in geospatial information systems or equivalent. 
• Independent and well-organized team worker.
• Proficiency in English and Japanese is required. All other language skills are considered assets.
• Perfect fit with Pix4D’s spirit: passionate, positive, collaborative and respectful attitude

• Exciting work with cutting-edge technology and in an international company.
• Well-located office 10 min walk from Shibuya station. Convenient location with a lot of interesting options for lunch.
• Flexible working hours and remote work possibility.
• Employee Assistance Program.
• Company Social Events.
• Engage in projects that involve other team members around the world.

Working environment

Pix4D is a unique, fun, and intellectually stimulating company where you can grow and excel in your field. Our environment is authentic and multicultural, a place where we respect and learn from each other in the pursuit of being the best at what we do. Get more information here.

Recruitment

Pix4D promotes diversity and offers opportunities across all levels and career paths in all of its offices regardless of gender, race, or religion. We use standardized and structured interviews to ensure all candidates are treated equally and avoid any discrimination.

Company
When you work at Pix4D, you empower professionals worldwide to digitize reality through survey-grade georeferenced 2D maps and 3D models. These outputs can be measured, analyzed, and shared, all based on data from images taken by plane, drone, or mobile phone.

We build solutions that take advantage of technology including reality capture, computer vision, digital twins, and machine learning to help solve our customers' most complex challenges.

Founded in 2011, Pix4D has its headquarters in Lausanne, Switzerland and commercial and R&D offices in Denver, Berlin, Bucharest, Tokyo and Madrid.

#LI-EMI

#Hybrid

About SmartNews 

SmartNews is a leading global information and news discovery company dedicated to delivering quality information to the people who need it. Thanks to our unique machine-learning technology and relationships with more than 3,000 global publisher partners, we provide news that matters to millions of users.

Founded in 2012 in Tokyo, SmartNews also has offices in San Francisco, Palo Alto, New York, and Singapore.

If you share our vision and are passionate about our mission, we encourage you to apply!

The Team & Role

The Ads Mobile Team is responsible for treating Ads as a meaningful content to the users and gracefully merging the Ads into the news feed.

As an iOS engineer, we expect you to drive the ads development of our iOS App. More specifically, we expect you to understand the third-party Ads SDKs and the internal Ads APIs to design and implement the client-server architecture of Ads content. These tasks include: deciding how Ads/News are merged, deciding the caching strategy and leading our external partners and internal backend counterparts to design their interfaces.

Your Responsibilities:

• Follow iOS best practices to build a performant App
• Utilize third-party Ad SDKs such as Google Ads Manager to serve third-party Ads
• Design and implement the client-server architecture of our in-house Ads demands
• Work together with Product Managers to improve the Ad experiences and performance
• Support Data Scientists to collect data and make data-driven decisions

Minimum requirements

• 2 years active iOS development experience for a large scale user base app
• Experience designing a new feature from scratch 
• Problem Solving skills to self-serve finding the deliverables of assigned task
• Proven track of making decisions in a data-driven way

Nice to have experiences/skills

• React Native experience is strongly preferred
• Familiarity with Javascript is strongly preferred
• Experiences with iOS Ads SDK is preferred
• Hands-on experience with iOS App performance profiling

Working condition

• Office Location: Tokyo

Click here or visit our careers site for more info.

• All healthcare and social insurance required by the Japanese labor law, plus annual health check
• Visa sponsorship and overseas relocation support available for eligible candidates

Click here or visit our careers site for more info about our benefits.

Overall requirement:       

We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support to all our users across the Asia Pacific region.

Essential Skills:

Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD (Entra), MS Windows 10\11, MS 365 including Exchange online, Office, Endpoint manager, Intune, etc.

SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

Principal Duties, Responsibilities & Accountabilities:

Responsibilities will include:

• Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
• Support of the IT environment, including servers, systems, networks, and other devices
• To assist on various projects and upgrades to meet Turner & Townsend’s goals
• Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructure and all associated peripherals
• Manage asset database, and control software register
• Build positive working relationships with the business

Duties will vary and be revised due to the nature of the IT Support environment (the above is a guide and not a comprehensive list of responsibilities).

Please note that this is an office based role with limited remote working capabilities.

What you get to do in this role: 

The Customer Outcomes Senior Technical Consultant is responsible configuring ServiceNow Platform (IT Workflow, Customer Workflow, Employee Workflow, and Platform) based on leading practices to provide a solution that achieves customer outcomes. The Senior Technical Consultant is the functional and technical expert in customer engagements.

• Participate in workshops with customers to assess current processes and establish future-state processes.
• Design and deliver ServiceNow <insert workflow name> solutions with a technical architecture designed for long-term success and following ServiceNow technical standards and leading practices.
• Provide oversight and unit testing of code developed by partner or customer employees.
• Advise customers on how to take advantage of the ServiceNow Platform capabilities to improve their business processes.
• Guide customers in completing required documentation such as business requirement workbooks for technical aspects of the solution.
• Provide feedback to product development to improve the product based on experiences gained with customers.
• Maintain skills / certifications on <insert skill or cert> for <insert workflow name>.

Quadric has created an innovative general purpose neural processing unit (GPNPU) architecture. Quadric's co-optimized software and hardware is targeted to run neural network (NN) inference workloads in a wide variety of edge and endpoint devices, ranging from battery operated smart-sensor systems to high-performance automotive or autonomous vehicle systems. Unlike other NPUs or neural network accelerators in the industry today that can only accelerate a portion of a machine learning graph, the Quadric GPNPU executes both NN graph code and conventional C++ DSP and control code.

Role:

The Field Application Engineer (FAE) will work closely with Business Development, Product, and Engineering to provide pre-and post-sales technical customer support. This position requires excellent customer communication and troubleshooting skills to conduct remote and on-site training and product presentations. This position is a technical position that will require additional skills such as system debugging, coding, scripting. Candidates are expected to work independently and acquire expert-level skills with the in-house built product line including HPC Hardware (IP, Chips, Boards), SDK, Algorithms (NN, DSP, Vision, Path Planning, etc.).

Responsibilities:

• Work with Business Development to sell the technology from quadric.io
• Work with customers to install SDK and algorithms and analyze customer systems to determine the best HW/SW solutions for their system.
• Analyze technological problems brought in by customers and communicate with engineering for the best solution..
• Work with business development to prepare technical proposals and statements of work, working with the customer to gather requirements.
• Set up regular technical discussions with customers to help them understand quadric deliverables and resolving customer issues with engineering support as well as conduct regular follow-up and monitoring.
• Deliver periodic training sessions
• Coordinate with the Sales and Engineering team in designing proper application systems and formulating the product specifications according to the customer's needs.
• Interface with product marketing and engineering
• Conduct project feasibility studies
• Some travel required

• Bachelor’s in computer science and/or Electronics Engineering field.
• Minimum 3+ years experience working with customers/business development supporting SDKs.
• Must be able to demonstrate basic knowledge of software perception systems, and/or Computer Vision.
• Proficiency in Python.
• Experience describing, building, running and deploying Docker containers.
• Experience with Linux or Unix based operating systems.
• Experience with at least one of the following neural network / machine learning frameworks: PyTorch, Tensorflow, Tensorflow-Lite.
• Experience quantizing, running and debugging neural networks with ONNX runtime a plus.
• Experience supporting parallel C / C++ languages a plus (CUDA, OpenVX, NEON, etc.)
• Solid understanding of intermediate git concepts such as branching, rebasing, merge conflict resolution, etc.
• Ability to methodically debug problems, relay information to the engineering team, and test and deploy system updates and upgrades.

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Training & Development
• Work From Home
• Stock Option Plan

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help connect the modern enterprise to operate faster and be more scalable than ever before. 

This executive role is an exciting opportunity to join one of the fastest growing cloud software companies and Forbes Magazine’s #1 Most Innovative Company in a highly visible role with massive potential impact. 

To propel our next phase of growth, ServiceNow is investing in Telecom, Media and Tech (TMT) Global Vertical Solutions and Go-To-Market organization. We’re building a team of entrepreneurial and collaborative individuals who are passionate about the opportunity to transform telecommunications leveraging ServiceNow’s powerful digital workflow platform. 

Join a team that will fundamentally re-shape TMT, partnering with leading service providers and the most disruptive software partners in the world. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations, and a career at ServiceNow means challenging yourself to always be better.

The Position

We are looking for a Head of TMT, Japan to join our TMT Global Vertical organization. The ideal candidate is a TMT industry expert with knowledge of Industry pain points, business processes, system landscapes, and solutions, especially in customer service, ordering and/or service assurance domains. The ideal candidate will closely align with our account teams in a few strategic clients to seed and develop strategic opportunities based on industry solutions. S/he has a point of view on how operational transformation can differentiate the employee and customer experience in TMT. S/he has experience building executive relationships and selling enterprise software solutions into the TMT industry in Japan. Finally, s/he is passionate storyteller with the ability to communicate an innovative vision and roadmap for the TMT industry. 

This role will serve as ServiceNow’s thought leader for the TMT industry in Japan. The Head of TMT will build trusted relationships with customer and partner executives, partner with sales leaders and account teams on strategic planning and execution, take new industry solutions to market, seed and develop new solution-based opportunities, and tailor solutions and content as needed to the Japan market. 

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)

BlancAI, Inc is seeking a dedicated and detail-oriented Test Software Engineer to join our innovative team. In this role, you will play a pivotal part in ensuring the quality and performance of our cutting-edge applications. The ideal candidate will be passionate about software testing and possess a strong understanding of software development principles. As a Test Software Engineer, you will collaborate closely with developers, product managers, and other stakeholders to design and execute comprehensive test plans that guarantee the reliability, functionality, and performance of our software products. Your expertise in identifying potential issues before they reach our users will be crucial in delivering a seamless and enjoyable experience. You will utilize both manual and automated testing methods, ensuring that our products not only meet but exceed customer expectations. This position offers the opportunity to work in a fast-paced environment where you can leverage your analytical skills and creativity to enhance our testing processes. If you thrive on challenges, have a keen eye for detail, and are eager to contribute to a team that values innovation and excellence, then we would love to meet you and discuss how you can be a part of our mission to deliver exceptional software solutions.

Responsibilities

• Design, develop, and execute test plans, test cases, and test scripts for software applications.
• Identify, document, and track software defects and issues, ensuring timely resolution.
• Collaborate with developers and product teams to understand requirements and provide feedback regarding testability and quality.
• Perform functional, regression, performance, and security testing as needed.
• Maintain automated test scripts and ensure they are up-to-date with the latest software changes.
• Analyze test results and provide reports on software quality and performance metrics to stakeholders.
• Continuously improve testing processes and methodologies to increase efficiency and coverage.

• Bachelor's degree in Computer Science, Software Engineering, or a related field.
• Proven experience in software testing and quality assurance methodologies.
• Familiarity with testing tools such as Selenium, JUnit, or TestNG.
• Strong understanding of programming languages such as Java, Python, or C#.
• Experience in both manual and automated testing processes and tools.
• Excellent problem-solving skills and the ability to troubleshoot complex issues.
• Strong communication skills and the ability to work collaboratively in a team environment.

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)

What you get to do in this role:   

The Support Engineer is part of a global organization entrusted as a technical resource to guide our customers during critical issues to ensure a timely and effective case resolution. In support engineering, the customer and their positive experience is paramount and central to our daily efforts. ServiceNow support engineering is integral to the success of our customers, as well as for the health of ServiceNow.

In this role, the support engineer will resolve technical cases created by customers looking for help to understand or troubleshoot unexpected behaviors or to answer technical questions about the ServiceNow software and platform.

A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.

Understanding the ServiceNow platform and all core functionalities will be essential while employing various diagnostic tools to isolate the potential cause of the issue. The engineer is expected to diligently manage and resolve challenging issues assigned to them but may need to coordinate assistance from additional teams for more complex cases. As such, creative problem solving, a collaborative nature and flexibility will be key to your success.

Lastly, support engineers also play a key role in providing input across business units regarding process and product improvements due to their unique perspective when working on technical issues for customers.

(INSERT SME TEAM - IE UX, Performance - SPECIFICS HERE)

DataVisor is the world’s leading AI-powered Fraud and Risk Platform that delivers the best overall detection coverage in the industry. With an open SaaS platform that supports easy consolidation and enrichment of any data, DataVisor's solution scales infinitely and enables organizations to act on fast-evolving fraud and money laundering activities in real time. Its patented unsupervised machine learning technology, advanced device intelligence, powerful decision engine and investigation tools work together to provide guaranteed performance lift from day one. DataVisor's platform is architected to support multiple use cases across different business units flexibly, dramatically lowering the total cost of ownership, compared to legacy point solutions. DataVisor is recognized as an industry leader and has been adopted by many Fortune 500 companies across the globe.

Our award-winning software platform is powered by a team of world-class experts in big data, machine learning, security, and scalable infrastructure. Our culture is open, positive, collaborative, and results driven. Come join us!

Summary:

As platform engineers, we are building a next-generation machine learning platform, which incorporates our secret sauce, UML (unsupervised machine learning) with other SML (supervised machine learning) algorithms. Our team works to improve our core detection algorithms and automate the full training process.

As complex fraud attacks become more prevalent, it is more important than ever to detect fraudsters in real-time. The platform team is responsible for developing the architecture that makes real-time UML possible. We are looking for creative and eager engineers to help us expand our novel streaming and database systems, which enable our detection capabilities.

We continue to push the boundary of what's possible in fraud detection and data processing at scale. Join us to help usher in more innovative solutions to the fraud detection space.

What you'll do:

• Design and build machine learning systems that process data sets from the world’s largest consumer services
• Use unsupervised machine learning, supervised machine learning, and deep learning to detect fraudulent behavior and catch fraudsters
• Build and optimize systems, tools, and validation strategies to support new features
• Help design/build distributed real-time systems and features
• Use big data technologies (e.g. Spark, Hadoop, HBase, Cassandra) to build large scale machine learning pipelines
• Develop new systems on top of real-time streaming technologies (e.g. Kafka, Flink)

Requirements

• New graduate Ph.D in Computer Science or related major
• MS in CS, CE or related major with 1-3 years software development experience
• 2 years experience in Java, Shell, Python development
• Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate) is a plus
• Experience in Cassandra, HBase, Flink, Spark or Kafka is a plus.
• Experience in the Spring Framework is a plus
• Experience with test-driven development is a plus
• Based on Japan or willing to relocate to Japan

We offer a flexible schedule with competitive pay, equity participation and health benefits, along with catered lunch, company off-sites, and game nights, as well as the opportunity to work with a world class team.

Software Engineer, Machine learning (Customer Service Platform) - Mercari

• Employment Status:　Full-time
• Work Hours: Full Flextime (no core time) 

• Office: Roppongi

For more details, see the Overview of Our Positions section on our Careers site.
https://careers.mercari.com/en/recruitment-selection/#section3 

About Mercari

Circulate all forms of value to unleash the potential in all people

"What can I do to help society thrive with the finite resources we have?" The Mercari marketplace app was born in 2013 out of this thought by our founder Shintaro Yamada as he traveled the world. We believe that by circulating all forms of value, not just physical things and money, we can create opportunities for anyone to realize their dreams and contribute to society and the people around them. Mercari aims to use technology to connect people all over the world and create a world where anyone can unleash their potential. For more information about Mercari Group’s mission, see Mercari’s Culture Doc.
https://careers.mercari.com/en/culture/ 

Organization/Team Mission

Mercari Engineering Principles  

Mercari Engineering Principles are a shared understanding that serves as the foundation of engineering beliefs and behavior at Mercari. The Engineering Principles are designed to complement the organizational identity (Mercari’s mission, values, and culture) from an engineering viewpoint. 

These principles ultimately help us achieve Mercari’s mission by defining the ideal state we seek to realize in the long term. 

• Passion For The Product
• Grow Together
• Solve Through Mechanisms
• Collaborate Openly

For more details, please see the following link:

• Engineering Culture

In the CS ML team, as a team specializing in machine learning in the field of customer support, we aim to improve and personalize the experiences of customers and customer support operators by developing innovative machine learning models that predict and proactively resolve customer issues and complaints. 

Our mission is to revolutionize customer service and satisfaction by providing machine learning solutions that ensure unparalleled world-class customer experience and trust.

See here for more information about our mission and values.
https://careers.mercari.com/en/culture/ 

Work Responsibilities

• Machine learning engineers active in the customer support field collaborate with the customer support department to develop functions using machine learning for customer inquiries. They develop not only functions and services directly used by customers utilizing "Mercari" but also features for handling inquiries using internal tools by customer support. Mercari is actively applying advanced machine learning technology to provide a more convenient, safer, and more enjoyable marketplace. Machine learning engineers use the cloud and Kubernetes to operate and improve machine learning systems.

Unique Challenges

• By implementing machine learning techniques utilizing inquiry and operation logs, the inquiry system is enhanced and effortlessly improved to elevate the inquiry experience.
• Basic knowledge of statistics, practical experience in data analysis using Python, BigQuery, and BI tools.
• Lead cross-team projects, collaborating with stakeholders to impact departments and the entire company.
• Deploy scalable and efficient machine learning solutions by leveraging machine learning frameworks and libraries.
• Monitor system performance and conduct A/B testing to evaluate the effectiveness of features.
• Develop and deploy machine learning functionalities using the latest text models (MLM and LLM) for practical use.

Qualifications

• Required Experience/Skills
• Experience in natural language processing (NLP), developing machine learning systems, and handling text data.
• Experience in developing and delivering end-to-end machine learning solutions, including BE development and MLOps in large-scale production systems, from experimentation to model deployment.
• Experience using machine learning libraries and frameworks such as HuggingFace, TensorFlow, and PyTorch.
• Deep understanding of the fundamentals of machine learning and software engineering.
• The ability to understand business needs and translate business problems into machine learning problem settings.
• Basic knowledge and skills related to monitoring systems, logging, and common operations.
• Communication skills to carry out projects in collaboration with multiple teams and stakeholders
• Preferred Experience/Skills
• Experience in developing machine learning systems utilizing large volumes of Japanese text data. 
• Functional development and bug fixing skills necessary to improve system performance and reliability.
• Using cloud platforms (AWS, GCP, Microsoft Azure, etc.)
• Experience in developing and operating microservices using Docker and Kubernetes.
• Experience in designing and developing architectures utilizing services on GCP such as VertexAI.
• Language 
• Japanese: Independent (CEFR - B2) [Preferred]
• English: Independent (CEFR - B2) [Required]

For details about CEFR, see here.
https://careers.mercari.com/en/language/  　

Learn More About Mercari Group

• Careers site: https://careers.mercari.com/en/   
• Mercan: https://mercan.mercari.com/en/  
• Social media: X / Linkedin 
• Improving Customer Support Productivity through Machine Learning
• The goal is to provide "Effortless CX" that allows customers to solve problems on their own. This is how the "Auto Reply" function was implemented.

Recruiting at Mercari

At Mercari Group, we value empathizing with and embodying the mission and values ​​of the Group and each company. To promote the creation of an organization that maximizes the total amount of value exhibited by all members, we would like to understand the experience and skills of each candidate as accurately as possible.

Recruiting cycle at Mercari Group

• Application screening
• Skill assessment: For engineering positions, you will be asked to complete a skill assessment on HackerRank or GitHub. For non-engineering positions, you may be asked to complete an assessment depending on the position. (The timing of the assessment may coincide with the interview process.)
• Interview: The number of interviews may vary depending on the position.
• Reference check: We will ask for online references around the timing of the final interview.
• Offer: Offers will be determined carefully in consideration of the final interview and the reference check.

　Learn more about our recruiting process here.

　https://careers.mercari.com/en/recruitment-selection/ 

Equal Opportunity Hiring

Here at Mercari, we work to realize a world in which no one’s potential is limited by their background and everyone has the opportunity to freely create value. We also firmly believe that a mindset of Inclusion & Diversity is essential for us to achieve our mission.

This, of course, extends to our hiring practices as well. Mercari is committed to eliminating discrimination based on age, gender, sexual orientation, race, religion, physical disability, and other such factors so that anyone who shares our mission and values can join us, regardless of their background. For more details, please read our I&D statement.
https://about.mercari.com/en/inclusion-diversity/ 

Please read and acknowledge our Privacy Policy prior to submitting your application.
https://careers.mercari.com/en/privacy/

Software Engineer, Machine learning (Customer Service Platform) - Mercari

• 雇用形態：　 正社員
• 働き方： フレックスタイム制（コアタイムなし・フレキシブルタイムなし）
• 勤務地： 六本木

詳細はキャリアサイトの募集要項よりご確認ください
https://careers.mercari.com/recruitment-selection/#section3　　

メルカリグループについて

あらゆる価値を循環させ、あらゆる人の可能性を広げる

「地球資源が限られているなか、より豊かな社会をつくるために何ができるか」。2013年、創業者の山田進太郎が世界一周の旅で抱いた課題意識から、フリマアプリ「メルカリ」は生まれました。私たちは、物理的なモノやお金に限らずあらゆる価値を循環させることで、誰もがやりたいことを実現し、人や社会に貢献するための選択肢を増やすことができると信じています。

テクノロジーの力で世界中の人々をつなぎ、あらゆる人の可能性が発揮される世界を実現していきます。メルカリグループの目指すべき方針については Mercari Culture Doc をご覧ください。

組織・チームのミッション

•  Mercari Engineering Principles
  Mercari Engineering Principles は、メルカリのエンジニアリング組織における信念や行動の基盤となる共通認識を明文化したもので、メルカリのメンバー全員が共有するMission、Value、Cultureをエンジニアリングの視点から補完するものとなります。これらのPrinciplesは、私たちが長期的に実現しようとする理想的な姿を定義することで、最終的にメルカリのミッションを達成するために活用していきます。

• Passion For The Product
• Grow Together
• Solve Through Mechanisms
• Collaborate Openly

詳細についてはエンジニアリングカルチャー  をご覧ください
https://engineering.mercari.com/culture/ 　

• CS MLチームでは、カスタマーサポート領域の機械学習専門のチームとして、お客さまの問題や苦情を予測し、積極的に解決する革新的な機械学習モデルを開発することで、お客さまとカスタマーサポートオペレーターの体験を向上させパーソナライズします。
• お客さまサービスと満足度に革命をもたらし、比類のない世界クラスのカスタマーエクスペリエンスと信頼を保証する機械学習のソリューションを提供することをミッションに掲げています。
• メルカリのミッション・バリューについての詳細はこちらをご覧ください
  https://careers.mercari.com/culture/ 

業務内容

• カスタマーサポート領域で活躍する機械学習エンジニアは、カスタマーサポート部門と連携し、お客さまからのお問い合わせに対して機械学習を用いた機能開発を行っています。 「メルカリ」を利用するお客さまが直接利用する機能やサービスだけでなく、カスタマーサポートが社内ツールを使って行うお問い合わせ対応の機能も開発しています。 メルカリは、より便利で安全で楽しいマーケットプレイスを提供するために、先進的な機械学習技術を積極的に活用しています。 機械学習エンジニアは、クラウドやKubernetesを活用して機械学習システムの運用・改善を行っています。

ユニークなチャレンジ

• お問い合わせおよびオペレーションログを活用した機械学習の技術を導入することで、お問い合わせのシステムを強化し、エフォートレスに改善することでお問い合わせ体験を向上させる。
• チーム横断的なプロジェクトをリードし、ステークホルダーと協力して、部門や会社全体にインパクトを与える。
• 機械学習フレームワークとライブラリを活用し、スケーラブルで効率的な機械学習ソリューションを展開する。
• システムのパフォーマンスを監視し、機能の有効性を評価するためのA/Bテストを実施する。
• 最新のテキストモデル(MLMやLLM)を使用して機械学習機能を開発し、実運用に投入する。

応募要件

• 求める経験・スキル
• 自然言語処理(NLP)の経験、機械学習システムの開発経験、テキストデータの取り扱い経験
• 統計に関する基礎的な知識、PythonやBigQuery、BIツールを用いたデータ分析の実務経験
• 大規模なプロダクションシステムにおけるBE開発やMLOpsを含む、実験からモデルのデプロイメントまで、エンドツーエンドの機械学習ソリューションの開発およびデリバリー経験
• HuggingFace、TensorFlow、PyTorchなどの機械学習ライブラリやフレームワークの使用経験
• 機械学習とソフトウェア工学の基礎を深く理解していること
• ビジネスのニーズを理解し、ビジネス上の問題を機械学習の問題設定に落とし込める
• 監視システム、ロギング、共通操作に関する基本的な知識とスキル
• 複数のチームやステークホルダーと協力してプロジェクトを遂行するコミュニケーションスキル
• 歓迎する経験・スキル
• 大量の日本語テキストデータを活用した機械学習システムの開発経験
• システムのパフォーマンスや信頼性を向上させるために必要な機能開発やバグ修正のスキル
• クラウドプラットフォームの利用（AWS、GCP、Microsoft Azureなど）
• DockerやKubernetesを用いたマイクロサービスの開発・運用経験
• VertexAIなどGCP上のサービスを活用したアーキテクチャの設計と開発経験
• 語学力
• 日本語：Independent (CEFR - B2) 歓迎
• 英語：Independent (CEFR - B2) 必須

※CEFRの詳細については、こちらをご覧ください
https://careers.mercari.com/language/#page-1

メルカリグループについて知る　

• キャリアサイト https://careers.mercari.com/  
• メルカン：https://mercan.mercari.com/ 
• SNS：X / Linkedin 
• 機械学習によるカスタマーサポートの生産性向上
• 目指すのはお客さまが自身で解決できる「Effortless CX」の提供。「Auto Reply（自動返信）」機能はこうして実装された

選考について

メルカリグループではメルカリグループおよび各カンパニーのミッションとバリューへの共感・体現を大切にしています。メンバーが発揮する価値の総量が最大化されるような組織づくりを推進するために、候補者のみなさんの経験やスキルをより正しく理解したいと考えています。

選考の流れ

• 書類選考
• 技術課題：エンジニアポジションではHackerRankまたはGithubでの技術課題を、エンジニア以外のポジションでは採用ポジションによります（面接タイミングと前後することがあります）
• 面接：ポジションにより、複数回の面接をお願いします
• リファレンス：オンライン回答形式のもので、最終選考の前後でお願いします
• オファー：最終選考とリファレンスの内容より決定されます

　※詳しくは  こちらのページをご覧ください
https://careers.mercari.com/recruitment-selection/#section2

選考における機会の平等  

メルカリでは、バックグラウンドによって個人の可能性が決めつけられることなく、自由に価値を生みだす機会を手にできる社会の実現を目指しています。そしてメルカリがミッションを実現するために「Inclusion & Diversity」という考え方は不可欠な存在だと考えています。

採用活動においても、メルカリのミッション・バリューに共感する、様々なバックグラウンドの方にジョインしていただけるよう、年齢、性別、性的指向、人種、宗教、身体能力、その他記号に基づくあらゆる差別をなくすことを約束します。

詳しくは、I&D statementをご覧ください。
https://about.mercari.com/inclusion-diversity/

なお、ご応募の際にはプライバシーポリシーをご確認ください。
https://careers.mercari.com/privacy/