Total 1,087 Information Technology job vacancies in East Lothian Scotland, EH32 0QF

You will be tasked to:

• Execute a project effectively once a project order is being received
• Have a complete understanding of the requirements of the project and the delivery schedule
• Liaise with purchasing team with regards to the procurement of the items
• Work with various departments to problem solve and mitigate arising issues such as facilitating changes in project requirements in terms of products or the delivery schedule.
• Handle the billing for each project in an accurate manner
• Maintain excellent control on inventory to facilitate timely shipment and delivery, thereby maximising customer satisfaction and minimising cost;
• Plan, schedule as well as coordinate materials availability to meet customer requirements
• Engage in regular meetings with internal departments to review project, production and procurement updates
• Other related duties as required by HOD/ Management

The ideal candidate should be:

• Recognised Diploma or Degree in any field
• Preferably 2 years' experience in a related customer-facing field (Eg, Customer Service, Order Processing, Sales Coordination, etc)
• Entry level candidates are welcome to apply as training is provided
• Working experience in import/export or related environment would be advantageous
• Working knowledge and experience in SAP system preferred but not a must
• Must be effectively bilingual in English and Mandarin to communicate with mandarin speaking customers to maximise customers satisfaction regards in shipments and deliveries.
• Able to analyse information quickly and accurately
• Excellent planning, communication and problem solving skills with an eye for details;
• Customer service oriented and result-driven with ability to work independently in a fast paced environment.

The individual will have a strong background in designing, developing and testing complex hardware systems.

This position involves working across multiple phases of product development cycle, from design to implementation. He/she should be self-motivated, resourceful and proactive, able to work independently in a fast-paced environment and closely with multi-discipline professionals to support project or product development

Responsibilities

1. Design and simulate electronics circuitry, including microcontrollers, SoC, DDR, wire & wireless communication interface and power supply.
2. Circuit draft and schematic capture with popular EDA tools.
3. Perform prototype testing, system integration, debugging and troubleshooting to identify and resolve hardware related issues.
4. Generate documentations on design concepts, specifications, test reports and verification reports, etc.

Job Description

• Responsible to configure, setup, design process sequences, troubleshoot, and fine-tune processes on projects using FASA applications or help to develop them.
• Responsible for carry-out machine on-site setup and buy-off process.
• Act as a lead for core efforts such as setup, troubleshooting, and buy-off project using established procedures.
• Contribute to documentation.

Job Requirements:

• Experience in semiconductor process and engineering knowledge with a demonstrated understanding of troubleshooting at a high level.
• Have good experience in writing programs for flow control with motors, DIOs, and TCP/IP or RS232 communication in some machines.
• Have the experience to plan and design all flow control, Interlock, and data process by the database system.
• Experience as a team or project lead.
• Advance understanding of software configuration, machine system architecture, multi-thread, maintenance, and repair.
• Intermediate level of Windows OS, including installation, systems administration, and troubleshooting.
• Intermediate level with one or more general-purpose programming languages including but not limited to C/C++ and C#.
• Effective interpersonal and communication skills, with the ability to interact appropriately with users of various technical-skilled levels and to remain professional while working to resolve problems.

What skills and experience we're looking for

Rye College is seeking to appoint an enthusiastic, energetic and adaptable Teacher of Food Technology, who can demonstrate excellent subject knowledge, to join our highly-motivated team. We are driven by a pursuit of high academic standards regardless of background and a desire for all students to experience an exceptional education. We are open to applications from experienced teachers or ambitious newcomers.

Our ideal candidate will:

• Be an excellent teacher to students of all abilities in key stages 3 and 4;

• Have a love of the subject and desire and ability to convey this to students;

• Be enthusiastic, energetic and open to innovation;

• Possess effective communication skills and be emotionally intelligent;

• Possess effective ICT skills and be open to new uses of technology in the workplace;

• Be committed to extra-curricular activities including lunch time activities;

• Be committed to continuing professional learning;

• Have integrity, optimism and a good sense of humour;

• Hold a good honours degree along with qualified teacher status.

What the school offers its staff

n return, we offer:

• A happy community committed to the professional development of all colleagues;

• A distinctive local context ensuring we place inclusivity at the heart of all we do;

• A skilled and experienced team of teachers and other professionals;

• A motivated leadership team leading rapid improvement to the students’ life chances;

• A college in which the students are enthusiastic, engaging and thoughtful.

Commitment to safeguarding

Rye College is committed to safeguarding and promoting the welfare of children and expects all colleagues and volunteers to share this commitment. We have a number of policies and procedures in place that contribute to our safeguarding commitment, including our 'Child Protection Policy' which can be viewed in the 'Policies' section of our website.

• Monitor organization's equipment life cycle program.
• Review automation initiatives to identify future IT requirements and recommend changes.
• Manage Army Cybersecurity Program within command.
• Coordinate hardware and software installation to maintain operational standards.
• Review modifications to installed hardware and software to maintain system stability.
• Provide technical support to staff with computer or network issues.
• Monitor local area network, cable and wiring to ensure network configuration is operational.
• Serve as a network security officer for organization.
• Establish security awareness training program to teach protection of sensitive or classified information.
• Enforce network policies and procedures.
• Maintain Secret Internet Protocol Router Network (SIPRNET), Non-classified Internet Protocol Router Network (NIPRNET).
• Utilize data to develop budget projections.

Starting at $91,897 Per Year (GS 12)

Join our team of tech enthusiasts as a Software Engineer!

Verdant Innovations is looking for someone who thrives on learning and tackling tough challenges with cutting-edge technology. If you're passionate about problem- solving and innovation, this is the perfect opportunity.

? Analyze system requirements and create technical designs
You will begin by thoroughly understanding the business and technical requirements for each project. This involves analyzing the needs of the system or product and crafting detailed technical designs that address these requirements.
? Write clean, efficient, and high-performance code
You will write code that is not only correct and functional but also clean, efficient, and optimized for performance.
? Develop and maintain software estimates for applications, feature enhancements, and integrations
Part of your role will be to estimate the time and resources required to build new applications, enhance existing features, or integrate with other systems.
? Manage task scheduling and track time effectively
You will be responsible for organizing your workload, scheduling tasks, and tracking the time spent on each task.
? Engage in all stages of the project lifecycle, from planning through to execution
From the initial stages of planning, through design and development, to testing, deployment, and maintenance, you will be involved in all phases of the project lifecycle.
? Build both backend systems and web frontends using JavaScript, React, TypeScript, and CI/CD practices
You’ll be involved in full-stack development, working on both backend services and frontend interfaces.

We seek a highly motivated and experienced IT professional with:
? A strong educational foundation in Computer Science or Information Technology
? A minimum of 2 years industry experience, demonstrating relevant skills and knowledge
? Excellent interpersonal skills, facilitating effective communication and collaboration
? A positive, proactive, and solution-focused attitude, driving results and growth.

Skills We Would Love:

? Web Development
1. TypeScript
2. Keystone.js (Node.js)
3. Python

? System Programming
1. C++
2. C#

Take Charge as an Analyst Programmer!

We invite applications from highly motivated and experienced Analyst Programmers to join our ICT team. The successful candidate will lead business unit analysis, drive organizational improvements, and deliver project results that enhance profitability.

Key expectations for this position are:
? You will be responsible for the full lifecycle of developing computer systems and applications. This includes designing the system architecture, writing the code, conducting thorough testing, and documenting the entire process
? As part of the development process, you'll use system-analysis methods to gather detailed requirements
? To ensure consistency and best practices, you will be responsible for creating and updating policies, guidelines, and procedures related to the development, testing, and deployment of software systems
? In addition to development tasks, you’ll create and maintain user documentation to help users understand how to use the system effectively.
? Part of your role will be to research emerging technologies and best practices to identify the most suitable solutions for user needs
? You’ll maintain clear records of the system's functionality, technical specifications, and requirements
? You will write the actual code based on the specifications and workflows you’ve created. This involves encoding the functional requirements into a programming language and inputting the code into the computer system for execution, ensuring the software behaves as expected.

It is essential that the applicant has:
? a formal education in Computer Science or a closely related discipline
? at least two years of hands-on experience in a Analyst Programmer role
? should be adept at identifying, diagnosing, and resolving technical issues efficiently
? be comfortable using a range of IT tools, including troubleshooting hardware and software systems, and have a solid understanding of Microsoft Office Suite
? should demonstrate strong interpersonal skills and the ability to collaborate effectively with team members, managers, and cross-functional stakeholders

What We're Looking For:
? Proficiency in UNIX (basic commands and introductory Shell scripting)
? Experience with SQL Server, Web Services, and IIS (Internet Information Services)
? Ability to Thrive Under Pressure
? Strong Analytical and Problem-Solving Abilities

Job description
Grow your career as a Software Engineer at Verdant Innovations Pty Ltd!

Join our IT Team to work on major projects, build innovative platforms, and shape the future of our industry as a Software Engineer and work collaboratively to create innovative software solutions.

As our software engineer, you key tasks will be:
? Evaluate and Enhance Software Development Lifecycle: Assess and refine the software development process to ensure efficiency, effectiveness, and quality.
? Conduct Thorough System Testing and Analysis: Verify system integrity, analyze data, extract and validate features, and document results to ensure optimal performance.
? Provide Ongoing Maintenance and Support: Ensure existing software systems and platforms remain operational, secure, and up-to-date, addressing issues promptly.
? Design, Develop, and Install Solutions: Determine and design system specifications, standards, and programming requirements to meet client needs.
? Build Reusable Software Components: Create modular, adaptable components for client platforms to reduce development time and increase efficiency.
? Collaborate with Stakeholders: Consult with in-users and colleagues to identify modifications and enhancements for current operating systems.
? Develop High-Performance Software: Design and code software applications in C++ to achieve high performance, reliability, and scalability.
? Create Scalable and Automated Solutions: Design and implement solutions that scale efficiently, automate processes, and support multi-platform deployment.
? Optimize System Performance: Analyze and improve system performance, memory usage, and scalability to ensure seamless operation.
? Contribute to Technical Documentation: Regularly update and maintain technical software documentation to facilitate knowledge sharing and future development.

We're looking for someone with:
? Bachelor’s Degree in Computer Science, Software Engineering, or a related field.
? 2+ years of professional software development experience (or equivalent experience in a technical role).
? Experience in environmental or sustainability-related software solutions is a plus.
? Ability to work collaboratively in a cross-functional, dynamic team environment
? Strong analytical skills and the ability to tackle complex technical challenges

Desired Expertise:
? Clear and effective communication skills, both verbal and written, to collaborate with technical and non-technical stakeholder
? A strong interest in sustainability and the role that technology plays in advancing environmental initiatives.
? Familiarity with machine learning or data science frameworks (e.g., TensorFlow, Scikit-learn) is a plus.

Overview
We are an Australian technology company creating the future of mobility with software-defined driverless transport. To build this new future and respond to growing demand, we are on the hunt to employ fresh thinking, technical minds to join our dynamic team, where we will continue to innovate and thrive together.
Applied EV develops safety-rated, autonomous-ready, digital control systems (Digital Backbone) and modular vehicle platforms (Blanc Robot), for global commercial applications. We are developing the next generation of mobility, where vehicles run entirely on software and are programmable, improving efficiency & sustainability.
Applied EV creates an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for technology, automotive and innovation to explore our open positions and join our growing team.
www.appliedev.com

Job Purpose:

The role will include the following responsibilities:

• Work closely with software engineers to understand software requirements, specifications and control methods.
• Work with software engineers to ensure the embedded software functions as required, for Applied EV designed hardware, including ECU’s, battery management systems, motor drivers and communication modules.
• Extensively test the software features and elements for valid performance and behaviour, in simulated and real-world environments.
• Make use of model-in-the-loop (MiL), software-in-the-loop (SiL), processor-in-the-loop (PiL), hardware-in-the-loop (HiL), unit test and related test methodologies.
• Design manual and automated test procedures to evaluate each software product, including validation & verification testing, and writing documentation.
• Build, code, and implement software evaluation test programs.
• Run test programs to ensure that testing protocols evaluate the software correctly.
• Review and adjust the software testing systems for maximum performance.
• Complete final release tests and create related test reports.
• Present test reports to management and suggest software fixes.




Requirements for the role

The ideal candidate will bring a suite of skills, including:

Mandatory skills
• A bachelor's degree in computer science, software engineering or related field.
• 5+ years experience in an embedded software development or a software testing environment, including proficiency using Embedded C, Python and V-Model components related to ISO26262
• Demonstrated experience in test execution in a HiL environment.
• Exposure to, or experience with the following programming scripts:
- Python
-Matlab
- Simscape
- C/C++ programming
- LUA
• High level communications in written and verbal English.
• Demonstrated experience reviewing schematic designs, HSI and participating in code reviews for Hardware and Software teams.
• Proven experience in the design and implementation of test cases for multiple ECUs, ideally as they relate to autonomous vehicle automation.
• Strong knowledge of analysis or development of CAN bus communications.
• Proven software testing experience (unit testing, regression testing, functional testing).
• Demonstrated experience in automotive manufacturers’ communication protocols such as ModBus, CAN and XCP.
• Experience in firmware development and understanding how MCU peripherals including UART, Timers, Watchdog, ADC, SPI, TCP/IP, RTOS, Lunux, C/C++ and Linux operate.
• Advanced knowledge of debugging code and/or model-based software features.
• Ability to read and understand System and SW requirements to extract/design test cases accordingly.
• Experience using Speedgoat highly regarded.
• Outstanding attention to detail.
• Ability to collate data and compile test reports.
• Proven ability to be a key member of a high performing team.
• Experience working in a fast-paced environment dealing with complex and multiple tasks.
• Ability to analyse problems and come up with innovative solutions.
• Ability to be adaptable and flexible to business needs.
• Strong written and oral communication skills.

Job Description:

We are looking for one (1) Research Fellow for research activities in the following areas:

(a) Theory and computational modeling of electromagnetism in media, plasmonic systems, and metamaterials, including cavity quantum electrodynamics.

(b) Inverse design in nanophotonics or quantum nanophotonics.

(c) Application of plasma modeling tools like particle-in-cell and magnetohydrodynamics to plasmonic or excitonic systems.

(d) Study novel optoelectronic effects in low-dimensional materials and time crystals.

The applicants should have a Bachelor's degree (for the Research Assistant position) or a Ph.D. degree (for the Research Fellow position) in Physics, Applied Physics, Engineering, or Applied Mathematics. Preference will be given to those with a strong publication record, open-minded, independent, and able to collaborate with other team members and experimental partners. Ph.D. students (graduating within 6 months) with relevant expertise are also encouraged to apply.

Technical requirements:

(a) Ability to formulate physical models and solve the formulated equations analytically or numerically.

(b) Strong foundation in numerical simulation, including developing and modifying existing codes to include multiple physics.

(c) Solid foundation in electromagnetism, quantum mechanics, solid-state physics, material sciences, and computational methods like finite-difference-time-domain, finite-element, particle-in-cell, etc.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

• Citi Internal Audit (IA) provides independent assessments of Citi’s control environment, risk management and governance for key stakeholders including Citi’s board of directors, senior management and regulators. We are a global function with over 2,500 professionals providing assurance across all of Citi's businesses.

We’re currently looking for a high caliber professional to join our team as Assistant Vice President, Senior Auditor (Technology) - Hybrid (Internal Job Title: Senior Auditor I – C12) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

The Technology Senior Auditor role participates in the timely delivery of high quality, value-added assurance and audit reports for a portfolio of business activities, which meet the requirements of the Boards of Citigroup and Citibank, their affiliates and of Citi’s respective regulators, globally. The suitable candidate should possess relevant knowledge and skills required for auditing one or more areas covering Applications, Infrastructure, Information / Cyber Security, Continuity of Business, and Third Parties including IT Governance and the ITIL-based IT General Controls processes. Exposure to regulatory requirements relating to these areas, a good understanding of risk and controls and performing risk assessments of these functions is also essential.

Responsibilities:

• Understand and grasp the audit methodology, corporate standards, and internal control processes.
• Participate in technology audits by identifying key risks and controls, develop and execute control assessment plans, draft control issues and present them to the technology management, discussing practical solutions.
• Execute audit assignments through effective collaboration with other audit teams within budgeted timelines and costs.
• Monitor the risk and control environment of the Technology and Cybersecurity operations including emerging risks through the Business Monitoring process.
• Assess impact of applicable regulations to the technology processes and adequacy of controls for compliance.
• Develop and maintain effective line management relationships for a no-surprises approach.
• Assess appropriateness and sustainability of pragmatic solutions for risk mitigation.
• Learn and apply the data quality standards for high quality audit documentation.
• Actively contribute to the automated auditing initiative for efficient and continuous control monitoring
• Contribute to various corporate initiatives by active participation.
• Travel as necessary to deliver the audit plan (Less than 5% annually).

As a successful candidate, you’d ideally have the following skills and exposure:

Qualifications and Competencies:

• University Degree (preferably IT related)
• At least 7 years of experience of auditing or managing IT infrastructure systems or applications in a medium to large scale environment, preferably in Banking and Finance field, with strong understanding of related IT risks, controls, and regulations.
• Specific areas of experience should include Desktop and Server technologies including virtualization and Cloud operations, Databases, Middleware, data and voice networks, Software Development and Production Support practices, Cybersecurity management, and the ITIL general controls processes including IT Governance and IT Program/Project Management.
• Demonstrated analytical ability to understand IT control issues and related risks and controls, to identify root cause and recommending solutions.
• Strong written and verbal communications skills in English with ability to clearly articulate issues and facilitate identification and implementation of solutions.
• Preferred with relevant professional qualifications such as Certified Information Systems Auditor (CISA) or Certified Information Systems Security Professional (CISSP).
• Preferred experience in designing or using Computer Assisted Audit Tools and Techniques (CAATTs)
• Working knowledge of the modern banking technology systems.
• Good project management and interpersonal skills.
• Travel as necessary to deliver the audit plan (Less than 5% annually).

A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Take the next step in your career, apply for this role at Citi today https://jobs.citi.com/dei

Job Summary

Our prestigious client is seeking for a Network Engineer(s) to enhance and maintain the network performance service level to ensure the smooth business operations within the organization. You will be responsible to handle the incident response & investigation, working with vendors and the respective teams to efficiently resolve issues within the agreed Service Level Agreement (SLA).

Mandatory Skill-set

• Degree in Computer Science, Engineering, Electronics or Information Technology;
• At least 7 years of working experience in managing IT system network operations and support (24x7), service recovery, problem management, risk mitigation and impact assessment;
• Proven track record with over 7 years of hands-on experience in successfully implementing IT infrastructure projects for LAN and WAN environments;
• Proficient in installing and configuring a wide range of network technologies, including LAN, WAN,VoiP, WiFi, wireless controllers, access points, firewalls, security gateways, VPNs, 802.1x protocol, VLANs, and L2/3 switches;
• Skilled in using monitoring, network diagnostic, and network analytics tools to ensure optimal network performance and troubleshoot issues efficiently;
• Experience in project and vendor management;
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users;
• Strong problem-solving skills and the ability to work independently and collaboratively in a team environment.

Desired Skill-set

• Professional and technical certifications that include CCIE, CCNA, CCDP, CCNP, ITIL, PMP, CITPM, CISSP, AWS Certified Solutions Architect.

Responsibilities

• Lead and manage the network operations, incident handling, maintenance, compliance, and renewal of IT infrastructure systems (Wired/Wireless) to ensure all systems are working in good condition to maintain normal operations;
• Ensure proper project and change management to ensure delivered solutions meet technical, functional, performance and business requirements;
• Coordinate with vendors and act as a point of contact for mitigation measures and assist to resolve the issues and investigation for root cause;
• Collaborate with the IT teams to address vulnerabilities and respond to security incidents;
• Responsible to detect signs of abnormality and to report overall system health status to ensure recovery actions, correction actions and preventive measures are in place for every incident reported;
• Lead and manage 24/7 operations and conduct periodic audits to ensure that the network infrastructure complies with industry standards, regulations, and company policies;
• Maximizing network performance through ongoing monitoring and troubleshooting;
• Scheduling and coordinating network upgrades while investigating network faults;
• Provide regular reports to senior management on network performance, incident resolution, and compliance status.

Should you be interested in this career opportunity, please send in your updated resume to apply@sciente.com at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA Licence No. 07C5639

Job Description:

We are currently seeking talented individuals with:

• A PhD in many-body quantum physics or similar
• Able to do literature review and summarize the main findings from the literature
• Competence in numerical many-body quantum physics
• Competence in disseminating the outcomes of the research including in peer-reviewed academic publications of international standing
• Ability to support the research team
• Perform other tasks as required by the Principal Investigator

Job Requirements:

To apply for this position, applicants should be:

• Proficiency or understanding many-body quantum systems out of equilibrium
• Expertise in simulating many-body quantum systems
• Proficient communication and writing skills in English
• Possess excellent problem-solving abilities as well as strong attention to detail.
• Someone who can work independently while still collaborating effectively within a team environment when needed.

1 year contract under employment agency payroll

Work Location: Changi Business Park

Salary Budget: $5500 - $6800 (Company do not provide bonus)

Primary Skills: Python, Unix, SQL

Requirements:

• Singaporean
• Degree in Computing, Computer Science, or Engineering preferred.
• 3 to 8 years of experience, preferably in the financial/fintech industry.
• Experience in supporting trading desks.
• Familiarity with Agile/Scrum methodologies.
• Excellent troubleshooting and debugging skills for 2-tier and multi-tier applications.
• Experience as first-line application support for trading systems and back-office, handling issue analysis and general system checks and maintenance tasks.
• Strong analytical and problem-solving skills.
• Experience documenting design and development work in Confluence.
• Expertise in Python (OOPs concepts, Flask/Django frameworks, multithreading, web sockets, and analytics tools such as Pandas and NumPy).
• Strong experience in SQL and PL-SQL database design with at least one RDBMS (preferably MariaDB and MS-SQL).
• Proficiency in writing batch scripts using shell scripting.
• Experience with Linux, OpenShift, Avro-based Kafka, Docker, Nginx, Sentinel Redis, AngularJS basics, REST APIs (Flask), JSON, and web sockets.
• Experience with CI/CD pipelines and Bitbucket.

Job Description:

• Design and develop highly complex and scalable Python modules.
• Take ownership of end-to-end technical delivery, adhering to project timelines and requirements.
• Participate in requirement analysis and propose alternative solutions where necessary.
• Integrate applications using middleware software such as Avro Kafka and handle database design.
• Deploy applications to OpenShift via CICD pipelines.
• Collaborate with application support, developers, and product owners to ensure successful releases.
• Be flexible to work extra hours to meet corporate and departmental goals.
• Ability to prioritize and manage multiple tasks in a fast-paced environment, working under pressure.

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.