Total 22 Manager level Information Technology job vacancies in Phra Khanong, Bangkok

• Design the Event experience, ensuring a high level of delivery in support of the Event’s strategy and customer needs
• Develop and improve the customer experience at each Event, ensuring feedback is collated and incorporated
• Develop the longer term Event design alongside the Events Director/ Manager, using both customer feedback and innovative thought to develop and maintain the Brand as a market leader   
• Support the Events Director/ Manager in the management of the Brand P&L, including successful delivery of complementary products including conferences and seminars
• Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to create successful event
• Negotiate with venues and suppliers together with Operations and Procurement for Event specific requirements
• Build relationships with key customers to understand both specific and wider market needs, feeding trends / issues back into Event strategy
• Develop deep industry knowledge through personal relationships and market analysis
• Support the Events Director / Manager in overseeing the Event's floorplan, managed by the Sales Operations team, escalating any strategic decisions where required
• Perform additional responsibilities as assigned

If you have a passion for marketing and events, IM Thailand provides an opportunity to further develop your skills and careering emerging ASEAN markets

You will play an important role to:

• Develop marketing strategies and take lead to implement the marketing campaigns to promote the trade show
• Partner with sales, project, and marketing team to work out effective marketing campaigns to engage audiences, and undertake campaign planning and execution for multi-channel and cross device marketing by proposition to deliver campaign metrics
• Translate marketing strategies into practical campaign execution metrics including acquisition targets, customer engagement and retention targets, brand awareness and new proposition development and other innovation goals
• Develop of new initiatives to engage with established and new audience segments, and support the growth of both existing and new brands in the event portfolio
• Develop content strategy with wider marketing and related teams (e.g. Creative), to define specific content, customer experience and target journeys by channel and specific measurable goals to inform optimisation and RoI
• Manage processes and platforms to ensure appropriate visibility and tracking of multi-channel conversion and channel attribution
• Leverage in depth audience understanding to better target/ personalise marketing content that resonate with audiences at the right time
• Manage budgets for specific campaigns and optimises spend according to metrics
• Support ongoing focus on analysis and data driven decision making to allow more efficient use of time and marketing spend to focus attention on results, experiences and performance

• Collaborate with management and stakeholders to define project scope, objectives, and deliverables aligned with organizational goals.
• Translate the product roadmap into well-defined product requirements and manage the product backlog.
• Estimate resources required for project success and propose budget adjustments when necessary.
• Assess the need for additional project staff or consultants and facilitate their recruitment, if required.
• Develop comprehensive project plans and communication documents.
• Lead scrum teams to support them in achieving release and sprint goals.
• Facilitate effective team coordination, communication, and task assignment.
• Track project progress, monitor milestones, and proactively mitigate risks and obstacles.
• Implement quality assurance processes to ensure deliverables meet defined scope and quality criteria.
• Manage changes within the project scope, ensuring smooth transitions and effective communication to the team and stakeholders.
• Plan the product release and set expectations for the delivery of new product features.
• Engage with stakeholders to gather feedback, address concerns, and ensure alignment with project objectives.
• Collaborate with other departments to align and integrate project objectives and deliverables.
• Continuously enhance technical and project management skills, staying updated with industry trends and best practices.
• Responsible for tasks related to a project that is required by company executives.

• Previous experience in project management or relevant internships.
• Basic understanding of AI technologies and web development frameworks.
• Familiarity with the product life cycle and the software development process.
• Familiarity with project management methodologies and tools.
• Possess theoretical knowledge or practical experience in utilizing sprint ceremonies within an Agile methodology is advantageous.
• Strong analytical and critical thinking skills, with the ability to assist in planning and estimation.
• Good communication and presentation skills to work effectively with cross-functional teams and stakeholders.
• Assist the senior project manager in creating, refining, and modifying project documents.
• Ability to work in a team environment and contribute to a positive work culture.
• Excellent organizational and time management skills for managing multiple tasks.
• Problem-solving and decision-making abilities.
• Demonstrated ability to meet deadlines and work on projects within budget.
• Familiarity with project management tools and software is advantageous.
• Background or knowledge in UX/UI design or development is advantageous.
• Fluent in spoken and written English.

• Hybrid work
• Health insurance
• Mental wellness service
• Annual health check
• Laptop and other equipments
• Free snacks & drinks
• Weekly massage
• Yoga class
• Education allowance
• Performance bonus

CyberSource Technical Account Manager is the technical liaison for CyberSource’s Premier Enterprise clients. We are currently looking for an Analyst to manage the relationships with our highest value partners and merchants in Thailand. This individual will be responsible for engaging our partners/merchants on new products, requirements, and issue management. The individual will have a vital role in ensuring that our partners’/merchants’ integrations are functioning optimally. The candidate will foster relationships with our valued partners/merchants and will play a key primary role during business reviews, training, and presentations.

• Act as the primary technical point of contact for a portfolio of merchants and partners, addressing any technical challenges or payment questions that may be raised.
• Oversee and coordinate implementations and provide consultative integration guidance for new partners/merchants
• Support in pitching value-add of Cybersource products and functionalities to partner’s/merchant’s business
• Proactively suggest business opportunities for partner/merchant and create win-win business models
• Define engagement process and the operating model between partner, merchants, and Cybersource teams
• Own production issues end-to-end from escalation to resolution and client communication
• Champion product enhancement requests with our cross-functional teams
• Lead product trainings and perform merchant business reviews as needed
• Build deep product knowledge in Cybersource products and services
• Partner with our internal teams to build relationships with technical and business contacts with our partners/merchants
• Engage directly with partners/merchants in meetings
• Aggregate key business inputs from client engagements to help track business requirements
• Coordinate with the Technical Account Management team on shared initiatives/product matters
• Travel may be required (up to 20% travel)

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Job Summary: 

The Technology Innovation and Solution Manager (In-Store Backend System) will support the development, implementation, and maintenance of in-store backend systems that drive the company’s in-store technology initiatives. This role involves assisting in system development, providing technical knowledge, and ensuring the efficiency and reliability of in-store backend operations. 

Key Responsibilities: 

1. Technology Innovation and Strategy:

• Develop and execute strategies for in-store technology innovation.
• Identify emerging technologies and trends that can be leveraged to enhance the customer experience and improve operational efficiency.
• Collaborate with stakeholders to understand business needs and align technology solutions with strategic objectives.

2. Project Management:

• Lead the planning, execution, and delivery of in-store technology projects.
• Ensure projects are completed on time, within scope, and within budget.
• Coordinate with internal teams and external vendors to manage project timelines and deliverables.

3. Solution Development:

• Design and develop innovative in-store technology solutions, including point-of-sale systems, digital signage, mobile applications, and customer engagement tools.
• Conduct feasibility studies and cost-benefit analyses for proposed technology solutions.
• Oversee the testing and deployment of new technologies in pilot stores and full-scale rollouts.

4. Collaboration and Communication:

• Work closely with cross-functional teams, including IT, operations, marketing, and customer service, to ensure seamless integration of technology solutions.
• Provide technical guidance and support to store staff and management.
• Communicate project status, challenges, and successes to senior leadership and stakeholders.

5. Continuous Improvement:

• Monitor and evaluate the performance of in-store technology solutions.
• Collect feedback from customers and store staff to identify areas for improvement.
• Implement enhancements and updates to ensure optimal performance and user satisfaction.

We are seeking an enthusiastic and experienced Assistant HR Manager to join our team at Informa Markets Thailand. The successful candidate will support the HR Manager in various HR functions, focusing on the unique needs of the exhibition industry, including recruitment, employee relations, performance management, and compliance. This role requires a proactive individual with excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.

Job Description

Recruitment and Onboarding:

Assist in developing and implementing recruitment strategies tailored to the exhibition industry.

• Screen and interview candidates, coordinate hiring processes, and ensure a smooth onboarding experience for new hires.
• Facilitate new employee orientation programs and ensure proper integration into the company culture.

Employee Relations:

• Serve as a point of contact for employee inquiries and concerns, fostering a positive and collaborative work environment.
• Support conflict resolution and employee engagement initiatives, promoting a healthy workplace culture.
• Assist in organizing company events and activities to enhance team cohesion.

Performance Management:

• Help administer performance appraisal programs and provide support to managers in addressing performance issues.
• Coordinate training and development programs to enhance employee skills and performance.
• Track and analyze employee performance metrics, offering insights and recommendations for improvement.

HR Policy and Compliance:

• Ensure compliance with federal, state, and local employment laws and regulations specific to the exhibition industry.
• Assist in the development, implementation, and enforcement of HR policies and procedures.
• Maintain accurate and confidential employee records and HRIS systems.

Compensation and Benefits:

• Assist in administering compensation and benefits programs, ensuring competitive packages for employees.
• Conduct market research to ensure industry-competitive compensation and benefits offerings.
• Provide guidance to employees regarding benefit programs and enrollment processes.

HR Metrics and Reporting:

• Prepare and analyze HR metrics and reports for management review, identifying trends and areas for improvement.
• Assist in developing strategies to address workforce needs and optimize HR processes.

Other Duties:

• Support the HR Manager in various projects and initiatives, contributing to the overall success of the HR department.
• Stay current with HR best practices and industry trends, particularly those relevant to the exhibition industry.

• Design the Event experience, ensuring a high level of delivery in support of the Event’s strategy and customer needs
• Develop and improve the customer experience at each Event, ensuring feedback is collated and incorporated
• Develop the longer term Event design alongside the Events Director/ Manager, using both customer feedback and innovative thought to develop and maintain the Brand as a market leader   
• Support the Events Director/ Manager in the management of the Brand P&L, including successful delivery of complementary products including conferences and seminars
• Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to create successful event
• Negotiate with venues and suppliers together with Operations and Procurement for Event specific requirements
• Build relationships with key customers to understand both specific and wider market needs, feeding trends / issues back into Event strategy
• Develop deep industry knowledge through personal relationships and market analysis
• Support the Events Director / Manager in overseeing the Event's floorplan, managed by the Sales Operations team, escalating any strategic decisions where required
• Perform additional responsibilities as assigned

ROLE SUMMARY:

The Sales Manager is responsible for revenue generation from new customers and existing customers (retaining and maintaining relationships, growing accounts and driving exhibitor attendance). The role needs to source and close new customers, manage select customer accounts & targeted on their retention. The role will focus on Jewellery whilst developing flexibility to work across multiple brands if needed.

The role will be required to continually develop their Brand and industry knowledge through engagement both internally and externally at industry events.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Sales & grow existing customer accounts and lapsed customers (those who have not exhibited for one show cycle)
• Revenue generation from new customers (including some customers who have not exhibited for several years) through sales (booth, sponsorship/ advertisement and fully integrated packages) across products and revenue streams within a business unit
• Manage overseas sales offices and agents to achieve assigned targets
• Feeding key customer feedback and market trends / issues for Event and Marketing strategy
• Support the Event Director in revenue planning for the Event for both virtual and physical exhibition
• Generation of new business leads, through customer relationship development, cold calling, attendance at industry related events and market searching
• Maintain and strengthen existing customer relationships through demonstrating a detailed understanding of customer business strategy and needs
• Develop Sales plans and approaches to grow existing customer account share of wallet, through cross and up selling as well as the sale of integrated packages, sponsorship and advertising
• Develop retention campaigns in collaboration with Exhibitor Marketing teams
• Deliver assigned Sales campaigns, against accounts, products and revenue targets
• Development of brand and industry specific knowledge, including competitor events, to enhance and improve new business sales performance
• Support on the on-site re-booking of existing customer accounts
• Communicate to leadership the latest customer pipeline and booked information through accurate use of Salesforce reporting
• Maintain accurate and timely customer information and notes within Salesforce (CRM system)
• Manage the handing over of Sale information and customer requirements (via Salesforce) to the Event Operations and Event teams
• Support Finance in resolving bad debt customers as a final escalation point
• Act as an informal mentor to Account executives to share industry knowledge and experience
• Perform additional responsibilities as assigned

ILLUSTRATIVE ROLE METRICS:

• Revenue targets
  • New business revenue growth (new & lost customers)
  • Existing customer retention revenue
  • Rebook revenue
  • Existing customer revenue growth
  • Brand (Event/product) existing customer revenue performance against target

• Individual performance metrics
  • Number of open opportunities
  • Number of pipeline opportunities
  • New business sales conversion % (win rate)
  • Existing customers sales conversion % (retention off site)
  • % re-book on site
  • Deal size (average sales value for closed – won deals)
  • Sales cycle time (average time it takes a team to close a customer)
  • % of sales target attained
• Individual sales activity metrics
  • Number of calls and meetings (by sector / account size)
  • Number of new f2f customer meetings
  • Number of new leads/ existing customers into pipeline
  • Customer contact volume
• Overseas sales office & agent management metrics
  • % of sales target attained
• Sales process and technology adoption metrics
  • Key Salesforce system adoption metrics
  • Sales Excellence pipeline process adoption

The Registration & Digital Marketing Specialist will play a crucial role in managing the entire registration process for our exhibitions and driving our digital marketing efforts. This position involves pre-show, onsite, and post-show registration setup, comprehensive data analysis and reporting, and support for digital marketing campaigns. Additionally, the role includes creating and designing e-newsletters to promote our exhibitions throughout the year.

Key Responsibilities:

Registration Management:

• Set up and manage pre-show, onsite, and post-show registration processes.
• Coordinate with internal teams and external vendors to ensure smooth registration operations.
• Analyze registration data and prepare detailed reports to inform decision-making.

Digital Marketing Support:

• Assist in planning and executing digital marketing campaigns across various platforms (social media, email, search engines).
• Monitor and report on the performance of digital marketing initiatives.
• Provide CID and tracking on all channels to track all channels performance and report.

E-newsletter Creation:

• Design and create engaging e-newsletters to promote exhibitions and communicate important updates.
• Tracking performance and provide summary report for individual e.news by monthly basic.

• Design the Event experience, ensuring a high level of delivery in support of the Event’s strategy and customer needs
• Develop and improve the customer experience at each Event, ensuring feedback is collated and incorporated
• Develop the longer term Event design alongside the Events Director/ Manager, using both customer feedback and innovative thought to develop and maintain the Brand as a market leader   
• Support the Events Director/ Manager in the management of the Brand P&L, including successful delivery of complementary products including conferences and seminars
• Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to create successful event
• Negotiate with venues and suppliers together with Operations and Procurement for Event specific requirements
• Build relationships with key customers to understand both specific and wider market needs, feeding trends / issues back into Event strategy
• Develop deep industry knowledge through personal relationships and market analysis
• Support the Events Director / Manager in overseeing the Event's floorplan, managed by the Sales Operations team, escalating any strategic decisions where required
• Perform additional responsibilities as assigned

1. Recruitment and Onboarding:
   • Assist in developing and implementing recruitment strategies tailored to the exhibition industry.
   • Screen and interview candidates, coordinate hiring processes, and ensure a smooth onboarding experience for new hires.
   • Facilitate new employee orientation programs and ensure proper integration into the company culture.
2. Employee Relations:
   • Serve as a point of contact for employee inquiries and concerns, fostering a positive and collaborative work environment.
   • Support conflict resolution and employee engagement initiatives, promoting a healthy workplace culture.
   • Assist in organizing company events and activities to enhance team cohesion.
3. Performance Management:
   • Help administer performance appraisal programs and provide support to managers in addressing performance issues.
   • Coordinate training and development programs to enhance employee skills and performance.
   • Track and analyze employee performance metrics, offering insights and recommendations for improvement.
4. HR Policy and Compliance:
   • Ensure compliance with federal, state, and local employment laws and regulations specific to the exhibition industry.
   • Assist in the development, implementation, and enforcement of HR policies and procedures.
   • Maintain accurate and confidential employee records and HRIS systems.
5. Compensation and Benefits:
   • Assist in administering compensation and benefits programs, ensuring competitive packages for employees.
   • Conduct market research to ensure industry-competitive compensation and benefits offerings.
   • Provide guidance to employees regarding benefit programs and enrollment processes.
6. HR Metrics and Reporting:
   • Prepare and analyze HR metrics and reports for management review, identifying trends and areas for improvement.
   • Assist in developing strategies to address workforce needs and optimize HR processes.
7. Other Duties:
   • Support the HR Manager in various projects and initiatives, contributing to the overall success of the HR department.
   • Stay current with HR best practices and industry trends, particularly those relevant to the exhibition industry.

JOB OBJECTIVE:

To ensure that the solutions offered are tailored to meet the customers’ requirements by working closely with the sales team.

JOB RESPONSIBILITIES:

• Works closely with the sales team on proposals and pitches for business.
• Attends meetings with Sales Managers and acts as a solution expert.
• Puts together business cases for the sales team to support their proposals.
• Works closely and collaboratively with customers to devise effective solutions.
• Ensures that the company’s solutions can be delivered to the customer’s requirements.
• Works closely with customers to understand and capture requirements.
• Responds to customers following requests for information and proposal requests.
• Presents proposals to customers alongside members of the sales team.
• Provides ongoing support for customers post implementation.
• Produces detailed costings for customers and ensure the contract is profitable.

As Marketing Manager, you will be responsible for the strategizing, planning, development and implementation of marketing activities and campaigns for the events, with the core KPIs of delivering good and quality attendance and attendees’ experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Design and execute brand communications strategies and marketing plans for the events, as well as result-driven marketing promotions campaigns
• Develop marketing and client engagement strategies and initiatives for the Asia region to enhance Events awareness, drive sales and grow market share. Then work hands-on with members of the Marketing team to deliver each initiative on the marketing calendar
• Develop regional digital and social media strategies in line with event branding guidelines and campaigns, leveraging local insights and influencers to build brand awareness 
• Work closely with key stakeholders to gather audience and commercial insights, develop a data driven POV on what motivates our buyers, and execute effective, measurable marketing campaigns
• Track responsible budgets and investments, ensuring budgets are managed in a timely manner and evaluate effectiveness and relevant performance metrics
• Support competitive benchmarking and provide data-driven insights and best practices for strategic planning;
• Manage content, social media, creative and marketing agencies and suppliers for identifying market opportunities and delivering aligned impacts
• Works closely and collaboratively with the Event and Sales team to plan and execute the event’s entire marketing campaign. 
•  Work with trade media and partners such as trade associations to extend promotional reach
• Onsite event management including but not limited to
  • Pre-registration and onsite registration
  • Supervision of survey temps to ensure quality insights are captured
  • Obtaining exhibitor and visitor quotes

The Sales position is responsible for revenue generation from new and existing customers. This role will manage Sales to different tier customers depending on the market and brand context.  This team is critical to the business, as the key to our success is retention, growth and cultivating new business

The Sales role will involve a combination of internal and external sales activity, meeting customers face to face and attending competitor events. He/ She will sell to valued existing customers, generate new business, and performance will be evaluated based on achieving revenue and new business targets

The Sales will be expected to develop their awareness of the brand industry, building greater insight over time. Maintaining and strengthening the relationship throughout the year is an important focus, to develop an understanding of the customers’ needs and expectations from their attendance at the event. He/ She will understand the customers’ needs and articulate a compelling value proposition as part of the sale. They will have a significant role in supporting re-booking of customers at an Event.

Job Responsibilities:

• Meet or exceed revenue target for assigned accounts through sales (digital, booth, sponsorship/ advertisement and fully integrated packages)
• Sell to existing/ lapsed customer accounts with engaging conversations and compelling proposals while guiding them through buying process
• Prospect and close new business opportunities inside and outside of existing client base through cold calling and follow-up calling
• Leverage understanding of customer buying trends to help develop Sales plans and approaches
• Execute on assigned Sales campaigns, against accounts, products and revenue targets, in line with sales plan
• Support the on-site re-booking of existing customer accounts, in line with at event account allocation and sales targets
• Maintain accurate pipeline, sales activity and customer information within Salesforce (CRM system)
• Distribute customer insight and marketing information to marketing team
• Manage the handing over of sale information and customer requirements (via Salesforce) to the event Operations and Brand teams

Senior Event Manager’s role is to strategically build and develop their live and virtual event portfolios, drive the tactical implementation of these strategies with their show team, and deliver results in line with established KPIs and financial goals.  As the ‘face’ of their brands, the Senior Event Manager will forge strong relationships with key stakeholders in their assigned industries on the exhibitor, attendee and association partner sides. 

They will have responsibility for, and be evaluated against the financial, operational and customer performance and outlook of their events. This will require them to make decisions to deliver a commercially successful and financially viable product for the customer, with a growing market presence, engaged community and outstanding customer experience.

Role Accountability and Duties:

Strategy and growth
•    Develop long and short term strategic plans for events – both physical and virtual
•    Manage tactical implementation of strategic plans and lead Event Manager in developing tactics brief
•    Deliver on financial, operational and customer oriented-brand objectives (e.g., new business and customer retention, customer satisfaction)
•    Build strategies to seize new market opportunities, or grow the brand(s) into adjacent sectors or customer segments (across geographies, platforms, and verticals) 
•    Support the development of event/product pricing strategies, based on strategic layout of an event space, product bundling options, value-based pricing and commercial drivers
•    Support the development of key strategic partnerships and management of association relationships

Excellence and innovation
•    Lead the delivery of outstanding customer experience, working with the team to create innovative and interactive experiences at the events
•    Drive creative and new ideas to engage customers at and around the events. Prototyping new ideas and innovative approaches.
•    Challenge current restrictions in thinking to increase engagement of an event for the customer

Operational leadership 
•    Manage P&L in collaboration with team managers and Finance
•    Provide accurate and timely reporting of KPIs and forecasts
•    Provide monthly reports and high-level leadership reports
•    Manage collaboration across the business functions of Sales, Marketing, Operations, Finance, IT and Registration
•    Responsible for the overall customer experience
•    Line management of team managers through regular 1:1’s, professional development, and coaching | mentoring
•    Monitor team and individual performance against targets, KPIs, and OKRs
•    Support on the recruitment and assessment of new hires to the team
•    Support where necessary in the annual financial planning and quarterly forecasting meetings reviews

Flawless Execution 
•    Monitor and manage the day-to-day execution of events across Event, Marketing, Sales, Operations, and more 
•    Provide guidance in the development of all marketing, experiential, and partner programs 
•    Help guide the development of all live content and conference programming
•    Manage the development and execution of all operationally related programs