Total 13 Senior Executive level Information Technology job vacancies in Cambridge, Cambridgeshire, EC4M 7RB

Description -

Senior Technical Support Engineer

This is a fantastic opportunity for an senior level customer-facing Technical Support Engineer to join our team in Cambridge. You’ll be helping make our customers successful by providing high-quality, efficient support for our virtualization-based security solutions and cloud customers. The Senior Technical Support Engineer interacts with our customers and takes ownership of technical issues through to resolution, using a variety of tools, resources, and expertise.

Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills. You’ll work well within a team but will be able to work through hard problems independently and have a self-motivated enthusiasm for continuous learning.

What you’ll be doing as a Senior Technical Support Engineer:

• Fulfil incoming incidents, requests, and escalations, assisting customers and stakeholders in a courteous and professional manner

• Perform technical problem diagnosis and resolution

• Schedule, manage and deploy configuration changes/endpoint updates to our customer cloud environments

• Schedule, manage and health-check customer cloud environments

• Provision and deprovision customer cloud environments

• Assess, analyse and make technical recommendations to improve customer supported cloud platforms

• Schedule, manage and deploy configuration changes/endpoint updates to our customer cloud environments

• Through effective communication, ensure customers are well informed

• Where appropriate, perform customer follow-ups to gather further information to drive issues through to resolution

• Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve the efficiency and quality of our services

• Responsibility for customer-facing support of pre-sales prospects, customers and partners.

• Serving as a HP subject matter expert, educating customers on best practices.

• Communicating with customers and stake holders via e-mail, ticket systems and remote conference calls.

Requirements for the Senior Technical Support Engineer:

• Exceptional customer service skills, particularly the ability to empathise and follow through tasks to ensure customer satisfaction

• Excellent organisation to ensure that many concurrent incidents are all being taken care of in a timely manner

• Direct work experience in a similar environment (ideally supporting external clients)

• Experience with managing and supporting customers in a cloud environment or SaaS style service

• Prior experience troubleshooting and maintaining Windows Operating environments

• Knowledge of enterprise endpoint deployment tools

• Solid understanding of networks and networking protocols

• Solid understanding of virtualization products and concepts

A great Senior Technical Support Engineer will have-

• Bachelor’s degree in Computer Science/Engineering or related technical degree or equivalent

• Experience deploying, configuring and/or supporting endpoint security products

The important criteria for joining our Technical Support team are:

• Good analytical skills, demonstrating the ability to break down complex problems and a desire to get to the bottom of things.

• Rich technical skills and passionate about new technology and the tech industry.

• Detail-oriented, diligent and with the ability to multi-task and follow through on multiple cases.

• Confidence to operate in a customer facing role, with excellent communication skills.

• Ability to work with minimal direction, pick up new concepts and technologies quickly are highly desirable.

If you are convinced that you are a perfect match then apply now and join our HP family!

#LI-Post

About you:

You’re out to reimagine and reinvent what’s possible- in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.

About HP Wolf Security

The primary focus of the HP Wolf Security team is developing cyber security solutions to protect our customers devices and data. The digital threat landscape is ever-changing and as the cyber security industry reacts and adapts to changes, so too do the malware authors.  Our unique micro-virtualization technology ensures that customers are protected from even the most bleeding edge cyber security threats. That micro-virtualization technology forms a key pillar in a wider cyber security suite that we're actively developing. 

To see what our engineering teams are working on, check out our technical blogs: https://threatresearch.ext.hp.com/blog

Our history:

Inspired by the isolation principles of traditional virtualization, our team known then as Bromium, created a game-changing technology called micro-virtualization to protect end users against advanced malware. Every task the user performs, such as opening a document or clicking on a link, is isolated in its own micro-VM, with access to just the resources required for that task, and existing just for the life of the task. Protection is thus provided through isolation, without relying on detection, hence reliably defending the user from polymorphic and even zero-day malware. 

Bromium was acquired by HP Inc on 19 September 2019 forming HP Wolf Security. 

For more information, visit our website: https://www.hp.com/uk-en/security/endpoint-security-solutions.html

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Job Title

Job Description

Sr. Software Development Engineer - Surgical Robotics (Cambridge, MA)

Breakthrough Innovation Teams (BRITE) are the embodiment of Philips' approach to driving breakthrough innovation by accelerating innovation to nurture nascent projects from early innovation stage to full ability to scale.

Your role:

• Work on a collaborative, interdisciplinary, and experienced medical robotics R&D team, tasked with inventing and launching the next generation of medical solutions for Philips’ Image Guided Therapies business.

• Architect and implement prototype and production-quality software solutions to develop a novel medical robot system in an FDA-regulated environment.

• Focus on robot system software infrastructure and multi-arm robot control algorithm implementations.

• Participate in or lead software design discussions and code reviews (both internal and multi-functional) for robotic solutions and workflows; and follow quality & regulatory processes (ISO13485, IEC 62304).

• Join the team in a state-of-the-art R&D labs are located at the Philips Innovation Campus in Cambridge Massachusetts. 

You're the right fit if:

• You’ve acquired 5+ years of professional experience developing software for medical devices and preferably for medical robots.

• Your skills include C++, Python; experience in hands-on design and development and troubleshooting of embedded software, and hardware-in-the-loop systems; implementing signal processing algorithms; developing multi-process integrated applications; using Unit Testing and software Verification and Validation processes; developing real-time software applications on RTOS; in robotic control system design, integration, debugging, verification, and testing is a bonus

• You have a MS, or PhD, in Computer Science, Computer Engineering, Electrical Engineering, or equivalent experience

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this Office/Remote position. Lift/carry equipment of up to 10lbs; travel for Business as needed for testing with customers and require vendor credentialing; work in an office/lab on regular basis; wear all required personal protective equipment.

• You’re a self-motivated individual with good organizational and time management skills; and a strong desire to learn and adapt to new technologies and challenges.  You enjoy a high-paced professional and environment but also including significant individual contributions, as well as team collaboration using agile methodologies. You have strong interpersonal and communication skills with the ability to interface in a cross-disciplinary manner, including engineers, product managers, and clinical specialists.  

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.

• Discover our rich and exciting history.

• Learn more about our purpose.

• Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Job Title

Job Description

R&D Senior Software Architect – Medical Device / Motion Control (Cambridge, MA)

Breakthrough Innovation Teams (BRITE) are the embodiment of Philips' approach to driving breakthrough innovation by accelerating innovation to nurture nascent projects from early innovation stage to full ability to scale.

Your role: 

• Work on a collaborative, interdisciplinary, and experienced medical robotics R&D team, tasked with inventing and launching the next generation of medical solutions for Philips’ Image Guided Therapies business.

• Architect and implement clinical-quality software solutions for a novel medical robot system in a medical-regulated environment with focus on requirements and feature definition, design, implementation, and use of robot software frameworks and multi-arm robot control algorithms; and integration in an Image Guided System.

• Participate in or lead software design discussions and code reviews (both internal and multi-functional) for robotic solutions and workflows; and follow quality & regulatory processes (ISO13485, IEC 62304).

• Join our Robotics team in our state-of-the-art R&D labs located at the Philips Innovation Campus in Cambridge, Massachusetts. 

You're the right fit if:  

• You’ve acquired 10+ years of professional experience developing software for medical devices and preferably for medical robots, as an individual contributor and a team lead with experience in robotic (HW/SW) control system design, integration, debugging, verification, and testing.

• Your skills include expert proficiency in C++, Python, Linux/Windows/RT Oses and experience with common frameworks and libraries (DDS, OpenCV, ROS, QT, WPF, QNX).  You have extensive experience in hands-on design and development and troubleshooting of embedded software and hardware-integrated systems; and relevant design patterns, data structures and architectures for distributed and multi-process RTOS applications.

• You have a MS, or PhD, in Computer Science, Computer Engineering, Electrical Engineering, or equivalent

• You are a self-motivated individual with good organizational and time management skills; and a strong desire to learn and adapt to new technologies and challenges.  You enjoy a high-paced professional environment but also can excel in individual contributions, as well as team collaboration using agile methodologies.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.  

Additional Information 

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. 

About Philips 

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.  

• Learn more about our business.  

• Discover our rich and exciting history.  

• Learn more about our purpose.  

• Read more about our employee benefits.  

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. 

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#LI-Hybrid

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.

Do you want to work for a company whose purpose is to improve society by considering social outcomes, and to transform businesses, communities, and opportunities for its employees?

This is a unique opportunity for an experienced, qualified and enthusiastic transport professional to join our award winning Light Rapid Transit team in the southeast of England focussed on light rapid transit; including light rail, bus rapid transit, tram-train and personal rapid transit, aligned with our global Urban Transit & Mobility practice.

Successful technical delivery and maintenance of trust between Client and the company are key to commercial and financial success for Mott MacDonald. The role may oversee one or several projects, supporting Project Managers and Mott MacDonald management as well as mentoring and coaching as necessary with the prime aim of ensuring that projects deliver a successful outcome.

The right candidate shall be able to combine managerial leadership and broad subject matter understanding with technical leadership responsibilities that promote a collaborative approach, inspire teams successfully delivering outcomes for both client and for Mott MacDonald.

You will be offered, and be expected to take on, a high degree of autonomy and responsibility and be able to actively contribute to growing the Infrastructure team's profile and work portfolio through successful project delivery and active participation in business development

Key Accountabilities:

Senior Associates / Technical Principals are highly accountable for the successful completion of all projects under their oversight. Success means commercial, financial, technical success and realisation of client benefits agreed at bid stage. Broken down it means:

• Accountable for commercial success. This means ensuring contract terms and risk mitigations from WIN are put into practice; that terms and risk are challenged during WIN to ensure project is feasible.
• Accountable for client satisfaction. This means supporting the Project Manager to ensure that suitably skilled staff are made available and deliver to meet the project requirements. This also means balancing and managing the tension between internal and external needs.
• Accountable for sound project technical delivery. This means instigating formal reviews and application of lessons learnt within projects, assessing whether the project structure is fit for purpose, that risks are reviewed and mitigations put in place, and that the Project Plan of Work (PPW) is actively used to manage the project. It also means ensuring that the project team deliver outputs 'right first time'.
• Heavily involved in the resourcing of projects including collaboration with other offices, regions and countries, including the development of staff capabilities.

Ultimately accountable for Health, Safety and Welfare. This means working to Mott MacDonald's global standards and demonstrating leadership in Health Safety and Welfare alongside project commercials and risk.

T

he successful candidate will meet the following criteria:

• Degree qualified in Civil Engineering or transport related discipline, or extensive equivalent experience
• Chartered (or Incorporated) Engineer
• Demonstrable record in providing technical leadership on LRT and infrastructure projects
• Demonstrable record of successfully managing project teams and of planning and controlling project programmes, budgets and resources
• Demonstrable record in providing team leadership
• Experienced in the preparation of fee proposals
• Proven ability of commercial and financial competency
• IT and standard industry software skills, including knowledge of BIM
• Able to communicate confidently and professionally with colleagues, fellow professionals and clients at all levels (written and verbal)
• Able to contribute to business development & development of client relationships
• Confident, articulate, collaborative & proactive
• Strong client-focussed behaviours and a desire to develop opportunities with clients.
• Knowledge and experience of local authority governance.

Experience in working in the design and implementation of urban rapid transit systems is preferred, though broad experience within the transportation sector would also be considered.

We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds.

Proud member of the Disability Confident employer scheme

Python programmer required to work on cutting edge scientific application development deployed over the cloud.

The ideal candidate will have experience of:

Python
Flask / Django
Unit testing
Agile
Terminal UNIX/Linux with Bash or other
Postgres SQL
Web applications development
Modern DevOps: Docker, Jenkins, Mesos etc.
AWS

You will also have a degree in Computer Science or other scientific subject.

This is a fantastic opportunity to work on complex software challenges at the cutting edge of technology.