Total 144 technical support job vacancies in Information Technology category in Fort Meade, South Dakota

Job Description

Daily Task

• Timely response to customers’ enquiries. Log cases, provide information and troubleshoot to solve customer problems
• Keep customer informed, set and follow through commitments
• Keep precise case documentation and case ownership
• Timely elevate and/or escalate to next level support when the case is too complex
• Testing & Deployment of new releases on the client side.
• Suggest product improvements that can minimize cost of support. 

SMS

• Monitor the SMS server and ensure the smooth running of the programme
• Troubleshoot and resolve SMS related issued when contacted by clients
• Maintaining software applications, operating systems and regular maintenance 

Team Work

• Attend and contribute to team meetings in a positive manner
• Share information with team members
• Be comfortable in working with all stakeholders
• Collaborate with other team members to apply new ideas, practices and tools to improve the team’s effectiveness
• Perform other duties as required, including covering absences/leave where required

Job Requirements

• College or University degree in Computer Science or a related discipline
• Strong desire to learn
• Exposure to Microsoft.NET development using C#
• Knowledge of client/server application development, DB, MS Office products etc
• A technical, logical thought process
• Attention to detail is essential
• Problem-solving skills
• An ability to stick to strict deadlines
• An ability to prioritise and delegate 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal development opportunities

About Us

The Missing Link has been operating in Australia for over 27 years, helping businesses achieve their goals through IT transformation with our core offerings; IT & Cloud, Cyber Security and Automation.

Today, The Missing Link is one of the most awarded IT companies in Australia – recognised mainly for our people and processes. With over 190+ staff and 25+ different countries represented in our business, we’ve cultivated a respectful and positive workplace where everyone feels valued, respected and empowered. We pride ourselves on our training and development that ensures our staff can grow their careers alongside our growing business.

Our people are our difference, and we are always looking for amazing talent to join our team. If you’re looking for a highly successful, inclusive and fast-growing workplace, we’d like to talk to you.

The Role

The Missing Link is seeking an experienced Technical Consultant to join our friendly, collaborative and supportive IT Solutions Team.

As Technical Consultant, you will play a crucial role in managing and delivering IT projects that align with the strategic goals of our diverse client base. You will work closely with cross-functional teams to ensure projects are completed on time, within scope, and within budget. Your expertise will be essential in guiding project teams, managing stakeholders, and ensuring the successful implementation of IT solutions.

Responsibilities

Working with the Project team to deliver projects adhering to project methodologies and frameworks, you will:

• Lead and manage IT projects from initiation to completion.
• Develop project plans, timelines, and budgets.
• Coordinate with internal and external stakeholders to ensure project objectives are met.
• Identify and mitigate project risks and issues.
• Provide regular project updates to senior management and stakeholders.
• Ensure compliance with industry standards and best practices.
• Conduct post-project evaluations and provide recommendations for future improvements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 3 Years + experience in project delivery or professional services organisations (preferably MSP)
• Proven ability in deploying architecture based on Solutions Architect designs
• Previous experience working within a PMO (Project Management) team and experience in Pre-Sales activities
• Implementation knowledge on Microsoft M365 and Entra ID services ranging from Intune (AutoPilot), Exchange Online, SharePoint, Conditional Access
• Implementation knowledge with vendors such as Veeam, Mimecast, Dell, VMware
• Strong understanding of project management methodologies and tools.
• Ability to manage multiple projects simultaneously.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills with the ability to liaise with all levels of stakeholders
• Previous defence force experience is desirable

What We Offer:

• Competitive salary and benefits package.

• Opportunity to work with a talented and passionate team.
• Professional development and growth opportunities.
• Flexible working arrangements.

• Supportive, collaborative and respectful environment

Major duties include but are not limited to the following:

• Researches complaint, communicates with congressional office staff, Veteran Service Officers, patients, and elements within the hospital.
• Receives, schedules, refers and contacts members of the staff, agency and persons outside the agency ranging from other government agencies to the general public.
• Provides general clerical public contact support services such as answering the telephone, referring visitors or providing information about the office, its functions and standard operating procedures as well as similar information.
• Supplies the requested information when a question concerns information the employee is familiar with or can easily obtained (e.g., status of reports, suspense dates, procedural requirements).
• Provides customers with consistent information according to established policies and procedures.
• Scheduling conference rooms, preparing meeting agendas and taking minutes.
• Monitor, certify, and submit contractor timesheets.
• Processes incoming and outgoing materials such as correspondence, reports, memoranda, and other forms of written communication.
• Performs the following types of duties: edits letters, composes letters and reports, reviews correspondence for accuracy and completeness, prepares public presentation outlines, and develops standard or form letters and replies to inquiries.
• Provides general clerical mail and correspondence services such as preparing a variety of recurring reports, reviewing outgoing correspondence for proper attachments, or consolidating/coordinating submittals of information.
• Schedules appointments, coordinates meetings, and/or schedules conferences.
• Provides general calendar maintenance clerical services such as maintaining calendars and recording appointments or arranging for meetings and small conferences.
• Maintains appointment calendar, schedules appointments, reminds supervisor/staff members of the subject matter prior to the meeting and makes administrative arrangements as required.
• Obtains and monitors the use of services, supplies or equipment for the office. Justifies and requests replacements for outdated equipment by identifying the outdated equipment, gathering relevant information on office equipment or requesting office equipment for own work area.
• Prepare personnel action requests such as resignations, recruitments, retirements, promotions.

• Assist in providing training to Special Agents on procedures and policies pertaining to time and attendance, human resource matters, procurement and supply processes, case file compilation, travel processes, and security and facilities protocols.
• Provide clerical and administrative assistance with maintaining and reporting manpower structure within the field office.
• Establish and maintain administrative business files in connection with policies and procedures.
• Prepare various administrative reports, ensuring the accuracy and validity of data prior to submission to management.
• Serve as the primary or alternate Facility Coordinator, responsible for facility inspections and the processing of service calls for maintenance and repair to office spaces.
• Serve as a Defense Travel System (DTS) Reviewing Official (RO) responsible for verifying that a particular action (e.g., line of accounting selection, overseas travel coordination) has been correctly accomplished.
• Perform a variety of clerical, administrative, and technical work involved in the administration of civilian allowance programs.
• Serve as the subject matter expert on case file compilation both paper case files and digital copies for the field and subordinate offices.
• Update and queries internal case control database and provides managers and agents with various reports to include weekly pending listings, statistical data, and listing of closed case files for retention and, destruction.

Major Duties will consist of but not limited to:

• Serves as a Consult Coordinator responsible for coordination of assigned consults to include scheduling, discontinuation of duplicate consults, correction of consult errors, handling of no-show consults, ensuring providers have correct consult title set-ups in the system, preparation of consult management reports, contacting patients to schedule appointments, etc
• Monitors patient-access performance metrics, assures timely scheduling and access to care provided by the section.
• The incumbent assists the senior management and attending staff in the educational endeavors of the program to include performing extensive literature searches, preparing Power Point presentations and assembling lecture material.
• Performs a variety of administration functions and assignments to include timekeeping, patient scheduling, answering phones, and check-in desk(s) for coverage.
• Maintains an automated system of program-specific data to track dates on items such as progress reports, funding accomplishments, compliance strategies, correspondence, etc.

Major Duties:
The Program Support Assistant (MHV) will assist in providing critical, timely and effective communication in support of the Department of Veterans Affairs On-line Personal Health Record, My HealtheVet (MHV), Social Networking Media and Secure Messaging (SM) components. You will serve as the facility champion supporting existing and future veteran communication initiatives. You will execute local program implementation, providing training and outreach to Veterans and their families with the goal of optimizing Veterans' healthcare management.

Outreach: Promotes the use of MyHealtheVet (MHV) by advertising the program, promoting MHV through interaction with Veterans and with employees, and attending community events. The incumbent conducts extensive communications with Veterans in person, telephonically, over email, and by letter to comply with technical requirements, program parameters, national and local policies, and assist with enrollment outreach efforts. The incumbent will assist with My HealtheVet enrollment drives in the community, at town halls, at new patient orientation, and nursing homes. The incumbent also serves as a Marketing and Advertising representative knowledgeable about MHV and will assist Veterans with general enrollment and use issues consistent with written guidelines and policy. The incumbent completes face-to-face communications, training, demonstration of MHV uses with Veterans, family members, and employees. The incumbent assists Veterans for enrollment, authenticates accounts, and demonstrates the platform functionality and uses with the Veteran, family members, and employees. Demonstrates this technology such as secure messaging, remote monitoring, medication refills, medical record management. Verifies qualifications and credentials of Veterans enrolling onto the MHV web portal including authentication and online patient education resource sites both on the local intranet page and the Internet. Ensures that veterans are enrolled in the system correctly and follows up with Veterans who did not enroll correctly. Incumbent conducts system platform demonstrations with the Veteran or family member and coaches through the use of various functions, resources, and features. - 60%

Training: The MHV Assistant participates in New Employee Orientation and New Patient Orientation and is a Subject Matter Expert for all MHV related activities. On a day-to-day basis, the MHV Assistant trains employees on MHV and Secure Messaging and adds them to the MHV system. Incumbent acts as the local "help desk" for both employees and Veterans who have operational questions regarding MHV, educates patients on the
benefits of MHV, system enrollment, and navigation.

Administration: The incumbent promotes organizational efficiencies and productivity gains with respect to use of this program. Works with various services within the organization to ensure that My HealtheVet is promoted. Visits various health care points of care to discuss program objectives and promote participation. Explains operating details of the program and available benefits which may be expected. Responds to questions presented in person, via letters and phone calls. The incumbent monitors program participation and use, completes reports on enrollment, account status, and
messaging trends in response to escalation expectations. Collect, develop, and document data for facility operational decisions. The MHV Assistant monitors kiosk functionality, use, and related areas of concern. Issues that arise locally with the program, which may include equipment or system issues are immediately referred to the program coordinator for appropriate higher-level action if required.

Preferred Experience: My HealtheVet experience preferred.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 7:30am - 4:00pm
Position Description/PD#: Program Support Assistant - My HealtheVet/PD92442-A and PD92443-A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• Operates in both a proactive and a reactive troubleshooting work center environment for the command.
• Support desktop systems on classified and unclassified networks to provide support to customers.
• Assist in the design and justification of any necessary augmentations to the various desktop applications and operating systems to adjust equipment to command needs.
• Prepare evaluations and impact statements for proposed changes for presentation to higher level decision makers.
• Make recommendations and/or system modifications to preclude problem recurrence.
• Assist in the development of business solutions using standardized applications for the organization.

• Operates in both a proactive and a reactive troubleshooting work center environment for the command.
• Support desktop systems on classified and unclassified networks to provide support to customers.
• Assist in the design and justification of any necessary augmentations to the various desktop applications and operating systems to adjust equipment to command needs.
• Prepare evaluations and impact statements for proposed changes for presentation to higher level decision makers.
• Make recommendations and/or system modifications to preclude problem recurrence.
• Assist in the development of business solutions using standardized applications for the organization.

Manpower UK Print & Packaging Division are excited to bring some opportunities to market for Technical Machine Operators based on our clients Rotherham site. These full-time permanent opportunities are working for one of Europe's leading manufacturers of innovative and reliable packaging solutions for various industries. The company has a long-standing history dating back over 100 years. Now in its fourth generation as a family-owned business, it provides security, reliability, and fostering strong partnerships with customers, employees, and suppliers at the heart of its operations.

• There is a requirement to train in Poland for 2-4 weeks with these roles.
• 3 shifts; 6am-2pm, 2pm-10pm, 10pm-6am.
• Salary attached to the role is £27,000.

Duties will include:

• Safe and efficient operation of the Aro machines by following the relevant, specified safe systems of work (SSOW). Start-up process must be performed so that the machine run is possible with as fewer rejects as possible and the highest stroke rate. During the set-up process, the machine operator must ensure first of are correct to required standards and reduce set-up times whilst reducing waste.
• Cost-efficient operation of the machine(s) with the aim of increasing utilisation and hourly output while maintaining the required quality within the specified limits.
• Reduction of rejects through the best possible machine settings, optimisation of process capabilities and following the controlled, approved procedures in place.
• Replenishing stocks of cartons, pallets, paper, bubble, labels, tapes, & other consumable supplies used in the production process whilst removing consumable waste; pallets, cardboard, paper reel cores, bubble general waste to the correct area, be that waste bin or other; Environmental compliance includes separating & disposing of the different waste streams, using the compactor and baler under compliance of relevant SSOWs.
• Recording in the production report with appropriate comments throughout the course of the shift. Precise input into SAP system to ensure maximum data integrity.
• Blocking and rejecting items that do not conform to the requirements of the specifications in compliance with valid work instructions &/or customer requirements and assigning them to the correct reject area in an appropriate manner.
• Implementing effective cleaning and maintenance in accordance with valid work instructions, (SSOW) and existing cleaning and maintenance schedules to retain best machine condition. Observing "order and tidiness" at the workplace.
• Assist on the other Machines when requested by the Production and under compliance of relevant SSOWs.

So, if you tick the above boxes, we encourage you to apply today, and a member of the team will review your details and book in a call at a time convenient to you!

• Translate organizational goals into work assignments for IT team and personnel.
• Coordinate regional short and long-range planning and utilization of IT customer support functions, resources, coordination of systems and applications procedures and integration.
• Manage technical and non-technical aspects of the region service center relations and activities to customer support operations, network, LAN/WAN connection and applications in geographically dispersed locations, workstation service support, Help Desk field support, oversight of field operations, and on-site management.
• Exercise significant program responsibilities in working with management, other work team leads, and the IT executives and management DUS and ACIO, contractors, vendors, and other Federal entities.
• Maintain the operational management of the service center environment to include configuration and problem resolution, software distribution, call logging and tracking, workstation configurations, asset management, software discovery, and configuration management.