Total 39 Human Resources job vacancies in Birmingham, West Midlands, B3 3AG

Our client are an international market leader, and now seeking to employ a suitably experienced Customer Service Representative in their Head Office.

General tasks will include;
• Communicate with key Accounts through various channels: phone, email, and Service platform.
• Provide information to Key Accounts about solutions.
• Ensures accurate and prompt order processing and complaint handling.
• Support internal customers: Finance, Account Managers and Technicians.
• Maintain records of client interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary between departments.

Other Responsibilities will include;
• Incoming calls and emails.
• Provide information to clients about solutions.
• Maintain records of client interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary between departments.
• Support internal customers: Finance, Account Managers and Technicians
• Raising services orders according to guidelines.
• Create order confirmations and follow the process until order is receive at the warehouse for dispatch.
• Check with logistics availability of products.
• Create Quotes as per Sales request
• Oversee request from creation of the account at CRM,  raise the service job and give feedback to the customer.
• Create proforma Tax -Invoice.

Qualifications
• Diploma, Degree or equivalent
• Minimum 4 years’ experience working within customer support team.
• Microsoft Office - Intermediate / Advanced

We're a trusted recruitment partner, renowned for connecting Sydney's top talent with leading employers. Our passion for excellence drives us to deliver tailored, high-impact solutions that set the standard for recruitment success.
Client Details
We are the world's leading recruitment agency with more than 32,000 passionate full-time employees in thousands of branches across 60 countries. We are committed to connecting organisations with the talent needed to succeed.
In Australia, our network of offices across the country allows us to support you no matter where you are. Our local teams understand the Australian market and are busy connecting people with jobs and jobs with people every day.
Every year in Australia alone, we help thousands of people get into exciting new careers. At any given time, we have over 2,500 temporary employees working for us and each year we place more than people into full time permanent ... Click here to view more detail / apply for 360 Recruitment Consultant ? Blue Collar Specialist

Our client is a well-established growing company that finds and attracts the best talent in the market and delivers people-focused solutions for Australia?s leading businesses. They successfully operate a range of marketplaces such a Finance, IT and the Legal Services industry and are passionate about delivering unrivalled service by putting people?s interests first.
Our client is looking for a motivated graduate to join as an entry-level recruitment consultant.
About you:


Bachelor?s degree
Excellent organisational and time management skills, inter-personal and written communication skills with the ability to cope with competing demands.
Goal orientated and ambitious
Demonstrated capacity and strong willingness to learn and develop
The role:


Responsible for the ongoing and sustainable growth of client accounts and candidate relationships, through filling permanent and/or temporary job orders and providing solutions to assist clients and candidates with their employment needs.
Identifying and
... Click here to view more detail / apply for Graduate Recruitment Consultant Position | 12-month salary review ? NSW

20th November,
James Hardie Industries is the worlds #1 producer and marketer of high-performance fibre cement and fibre gypsum building solutions. As a local manufacturer, trusted innovator and industry leader James Hardie empowers homeowners and trade professionals to achieve dream modern homes with premium quality solutions that deliver endless design possibilities, trusted protection, and long-lasting beauty. With a diverse workforce of employees across Asia Pacific, our company culture is built on providing a foundation of Zero Harm and creating a positive impact in communities. We have a relentless focus on achievement, learning and continuous improvement. The Opportunity    Reporting to the Head of People Partnering, the People Partner will work closely with the Commercial leadership team to develop and implement HR strategies that align with the businesss goals and create an environment where Smart, Driven and Real people can thrive.    What youll do

Partner with

... Click here to view more detail / apply for HR Business Partner ? Commercial

We are delighted to be working on behalf of a world leading manufacturer to recruit a Production Operative to join their team in Broxburn on temporary to permanent basis.

This is a great opportunity for the right people to be part of an exciting journey with the growing Company. To be successful in this role, you will be a hands-on, practical team player with an eye for detail and good quality standards.

• Hours of Work: Candidate will work Monday till Friday from 7am to 4pm


• Pay rate: £11.50 per hour


• Immediate start!


• Full time position for the right candidates after 13 weeks.

Full training will be provided.

Main Duties Include:

• Cable preparation and assembly


• Functional testing


• Boxing & Packing

The ideal candidate has:

• Some experience in a manufacturing


• Strong practical skills and good dexterity


• Strong eye for detail and high standards of workmanship


• Willingness to learn and develop

If you have manufacturing background and good attention to details apply today. Send your CV to pawel.kania@escaperecruitment.com

We are currently recruiting for a Sales and Operations Manager for a prestigious client based in Halifax, West Yorkshire.

This is a permanent role, and an amazing opprtunity to join a rapidly growing company working in a modern, friendly office environment.

Duties will include, but are not limited to:

Key Responsibilities
- Develop and implement a comprehensive strategy for the client, focusing on sales initiatives, service level processes, HR management, and scalable growth.
- Drive sales activity to maximise commercial opportunities and contribute to profitability.
- Manage and grow new and existing customer activity through telephone, mobile, email, webchat, and reporting channels.
- Ensure prompt and professional responses to all sales leads, quotes, abandoned baskets, and inbound to maximise sales and service performance.
- Implement, develop and manage relevant operational KPIs for the department.
- Collaborate with the Marketing department on marketing initiatives, ensuring alignment with the overall marketing plan and budget.
- Develop and maintain a comprehensive customer database, supported by activity reports and analysis.
- Participate in and assist with organising trade shows, exhibitions, and training events as needed.
- Work with internal teams on the delivery of new product development (ENPD) plans based on customer insights and feedback

Processes & Systems
- Engage with key stakeholders to develop and implement process improvements.
- Collaborate with IT and other departments to enhance internal systems for better data processing, ordering, sales analysis, reporting, and customer service levels.
- Coordinate technical support provision for products and services to ensure exceptional customer service.
- Handle complaints and work with other departments for escalations and resolutions
- Identify and implement ways to improve efficiency and customer service using technology & systems.

Resource / People Management
- Oversee the recruitment, training, and development of personnel across all sales and customer service teams, considering the seasonality trends of the business model.
- Ensure comprehensive induction, training, and personal development plans for all departmental staff.
- Monitor and manage personnel performance, HR processes, and overall wellbeing.
- Develop a winning contact centre team, that is prepared for surges during peak trading times
- Implement means of handling volume, with strategies implemented for additional cover and future weekend support to customers.

Culture & Communication
- Serve as a role model for a quality-first culture, with your team and wider departments
- Work with the wider team to establish a positive, customer-centric, and collaborative culture across the group.
- Contribute to the companys goals and objectives, aiming to improve market share via brand visibility, customer satisfaction, and productivity.
- Maintain clear and effective communication with all relevant internal departments.
- Lead by example.

KPI's:
- Sales (vs Targets)
- Refunds (vs Targets)
- Service Levels (vs Targets)
- Examples; Time in queue/abandonment, Calls/ Emails presented, Average handle time, First response time etc
- Customer Feedback, Ratings and Lifetime value (social media/ Trustpilot)
Team Retention & Development

Required Skills/Experince:
- Proven experience in managing sales and customer service teams, preferably a contact centre environment within retail or home improvement sectors.
- Strong strategic planning an execution skill
- Excellent communication and interpersonal skills
- Ability to drive sales and maximise commercial opportunities
- Proficiency in managing and developing internal systems and processes
- Strong leadership and people management ability
- Growth mindset, can do attitude and willingness to deliver results to improve customer experiences and long term business performance.

Hours:
- Monday to Friday
- 08.30am - 17.30pm

Salary & Benefits:
- Competitive Salary between £30,000 and £40,000 DOE
- 28 days holiday (inclusive of bank holidays)
- Quarterly performance bonus
- Free parking
- Modern and friendly working environment

Click APPLY today to submit your CV for review!

Due to the high number of online applications, if you have not heard from us within 7 days, your application has unfortunately been unsuccessful on this occasion.

We are currently recruiting for a Sales Support Administrator for a prestigious client based in Halifax, West Yorkshire.

This is a permanent role, and an excellent opportunity to work for a rapidly expanding company, in a modern and friendly office enviroment.

Duties will include, but are not limited to:
- Fuel Order Management: Oversee the management and organisation of fuel orders, ensuring timely and efficient processing.
- Customer and Supplier Communication: Serve as the primary point of contact, managing communication with both customers and suppliers to address inquiries and resolve issues.
- Collaboration: Work closely with management and other members of the sales team to coordinate efforts and drive sales success.
- Supply Chain Management: Maintain and manage the supply chain, ensuring stock levels are met and delivery timelines are adhered to.
- Sales Reporting: Produce monthly sales figures and reports for management, highlighting key insights and performance metrics.
- Inbox Management: Manage shared inboxes, ensuring prompt responses to customer and supplier emails.
- General Administration: Perform any other general administrative duties as required to support the smooth operation of the business.

Required Skills/Experience:
- Proven experience in a similar administrative role
- Strong organisational skills and attention to detail.
- Excellent communication and interpersonal skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Hours:
- Monday to Friday
- 08.00am-17.00pm

Salary & Benefits:
- Competitive salary of £25,000 per annum.
- Performance-based end of year bonus.
- A supportive and dynamic work environment.
- Modern offices with excellent facilities.

Click APPLY to submit your CV for review!

Due to the high number of online applications, if you have not heard from us within 7 days, your application has unfortunately been unsuccessful on this occasion.

Your new company
Due to the partnership between Hays and a local authority within the Birmingham area, we have a new job for 4 Customer Service Assistants to join the ticketing team.
Your new role
As a Customer Support Assistant, you will be working as part of the ticketing team specifically supporting the Concession tickets. You will be looking through applications and approving them on the system for the concession tickets. Occasionally, you will be required to input information from the paper applications onto the system.
As this job is a Customer Service Advisor, you will be required to take any inbound calls from customers regarding the process of their application or any queries.
What you'll need to succeed
You will need experience of working in a busy administrative environment where you can prioritise your workload. In addition, you will need to have previous experience working in a call centre or contact centre. Furthermore, you should be able to articulate yourself well due to the nature of this role.
In addition, this job will be an ASAP start,. Before starting, you will need to pass your reference and compliance checks. On registration please have your 2 most recent employment details available for reference checks.
What you'll get in return
This is a full-time, temporary role based in Birmingham. This is a three-month contract but may be open to extension. The pay rate for this job is £13.46 per hour, paid on a weekly basis.
At Hays, we are here to support you developing your career and grow to your potential. Therefore, you will have an assigned consultant who will support you throughout your journey. You will have access to our exclusive training to enhance your skills as well as exclusive job opportunities in Local Authorities where you can apply these skills.
What you need to do now
If you're interested in this job, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Location: Batley (with some flexibility for remote work once familiar with processes and software)Hours:

• Monday to Thursday: 8:30 AM - 5:00 PM
• Friday: 8:30 AM - 2:30 PM
• Minimum 30 hours per week, open to part-time or full-time arrangements
• Flexibility available

About Us:
We are a dynamic company based in Batley, looking for a dedicated Accounts professional to support our team. We offer a supportive work environment with the possibility of remote work once you are up to speed with our systems and processes.

Key Responsibilities:

• Invoicing and adding to invoice finance
• Supplier payments and bank reconciliation
• Adding AP invoices to the system and associated filing
• Processing payroll and related journals (wages, VAT, etc.)
• Paying PAYE and pension payments
• Submitting VAT returns and setting up payments
• Adding expenses to SAP with correct GL codes (using Expensin)
• Supporting with other basic tasks as needed

Skills and Experience:

• Experience in a similar role
• Proficiency in SAP and ideally Sage Payroll (though not essential)
• Strong understanding of invoicing, supplier payments, and bank reconciliation
• Ability to process payroll and manage related financial tasks
• Familiarity with VAT returns and expense management

Availability:

• Immediate start preferred, with potential start dates from next week or W/C 02/12
• Initial contract until end of January or mid-February, with potential for extension

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

I am currently working with a private sector client near the Coventry area who are looking for an IT professional to join their growing business. This role will operate within the IT department underneath the IT Director with the ability to grow, upskill and build a career within a fast-paced environment.
- This role will offer - £32,000 p/a
- 5 days working on site in the West Midlands Area
- You must hold a valid UK DL and access to a car full time

Essential experience

• Working knowledge of an IT service desk
• ServiceNow
• Strong technical knowledge/understanding of IT Infrastructure
• O365
• Proven experience of working with suppliers and internal customers
• Project Management Accreditation
• ITIL/Service Management
• Relevant Microsoft technical certifications
• Navision
• VMWare, Veeam
• Desktop virtualisation
• HP & Cisco Switch management
• Project coordination or project management experience

What you will get:
- Company Car Allowance
- Company pension (7.5% employer contribution)
- Life Assurance x4
- 25 days plus BH & service days
- Non-contractual Bonus

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

My client is a growing boutique commercial practice based in the centre of Leeds who are looking to acquire an experienced commercial litigation solicitor with anywhere between 1-4 years of post-qualification experience.

This opportunity can provide the successful candidate with an excellent platform for becoming a leading expert in the commercial litigation sector. With a unique way of working which is not replicated in any other established firm in the region, this role will for the successful candidate alleviate a lot of the typical barriers that are associated with private practice work whilst receiving the remuneration and benefits which are directly comparable with national legal practices.

The level of success achieved by my client over recent years has been unparalleled and future growth forecasts show that they are rapidly the go-to for commercially orientated legal advice. Applicants can expect to be directly involved in building client relationships and working on high-value disputes across a number of different sectors as well as being involved in occasional other jurisdictional matters.

My client is very keen to speak with candidates who have trained and qualified within large national practices and who are looking for a culture less reliant on target-driven work and more about the development of lawyers and continuing to build a practice which is attracting a lot of interest from clients across various sectors as well as recognised award / benchmark providers across the country.

For further information about this role please contact Samuel Higgins at Hays Legal (0113 200 3717 / ).

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
We are recruiting on behalf of a leading mechanical and electrical engineering company, renowned for delivering innovative and practical solutions in the commercial, healthcare, and educational sectors.
Your new role
As an Electrical Design Engineer/Estimator, you will be responsible for creating detailed electrical designs and schematics, preparing accurate cost estimates, and collaborating with various stakeholders to develop integrated solutions. You will also provide technical support throughout the project lifecycle and incorporate sustainable, energy-efficient solutions into your designs.
What you'll need to succeed

• Experience in electrical design and estimation, within the construction industry.
• Skills: Proficiency in design software (e.g., AutoCAD, Revit), strong analytical and problem-solving abilities, excellent communication and teamwork skills

What you'll get in return

• Competitive salary and benefits package
• Opportunities for professional development and career advancement
• A collaborative and supportive work environment
• Involvement in high-profile and diverse projects

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Our client is a global insurance law firm who are currently recruiting a Subrogated Recoveries Lawyer on a home-working basis. This is a retrain opportunity for those with a keen interest in property recovery work and a strong litigation background. You can expect a competitive salary and remote working.

Your new role
This Subrogated Recoveries Lawyer position will see you handle your own caseload of subrogated recovery claims valued from £5,000 up to £100,000 on a delegated authority basis. Claims will typically involve fire damage, floods, escape of water and impact claims. This is a claimant-based role.

What you'll need to succeed
You must be a qualified solicitor or lawyer with strong litigation experience. This is a retrain opportunity and, as such, previous subrogated recovery experience is not necessary. You must have a keen interest in property damage law and be willing to train in this field.

What you'll get in return
This is an excellent opportunity for qualified solicitors / lawyers to enjoy a challenging caseload of fast and multi-track property damage claims. You can expect extensive training to help come up to speed. The firm are offering a competitive salary of up to £45,000 and remote working.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Alternatively, email or call us now on 0161 228 7770.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Shifts - 4/4 (days & nights) and after 7x rotations of the shift pattern, you get 18 days off.
Location - Wakefield.

I am delighted to be working with one of the largest aluminium can manufacturers globally, to add an experienced Chemical Process Technician to their team. A strong foundation in mechanical engineering is needed for this role as you will be expected to attend to breakdowns & general maintenance.

Purpose of the role
To control, operate and troubleshoot pumps, can washing equipment, RO Unit, and ensure the effluent treatment plant is monitored and meets legal requirements. You will be involved in process engineering practices. General process technician methods might include being able to start up a process, shut down a process, diagnose problems, undertake planned maintenance and restore repaired equipment to working order. Additionally, process technicians must comply with safety health and environmental rules.
Roles & Responsibilities:

• Maintain correct product quality and monitor product quality through manual checks and automated monitoring systems.
• Keep chemical process under control.
• Mechanically maintain all area machinery and systems as required to ensure preventative maintenance is carried out as per a schedule.
• Ensure metal coating solutions are compatible with operation conditions and machinery can operate in optimum performance.
• Must follow instructions and perform tasks stated by the Maintainer.
• Have knowledge about and apply principals of ISO 9001, ISO 14001, and OHSAS 18001.
• Liaise and generate a good working relationship with suppliers

Benefits

• Starting salary offered at £47.6k, rises to 50.2k and then again to £52.9k when fully trained.
• Every 7x shift rotation, you receive 18 days off
• Pension - company contribute up to 12%

If this role sounds right for you, please apply here or contact Keifer Oxley () for more info on the role

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A highly oversubscribed school in Walsall is seeking a dedicated and enthusiastic English Teacher to join their team. This role involves planning and preparing English lessons, as well as providing general cover across the school. The successful teacher will be paid to scale.

Your new role

• Deliver high-quality instruction to students across various year groups.
• Provide general cover as needed, ensuring a smooth and effective learning environment.
• Assess and monitor student progress, offering constructive feedback and support.
• Collaborate with colleagues to enhance the overall educational experience.

What you'll need to succeed

• Qualified Teacher Status (QTS) or equivalent.
• Experience teaching English at the secondary school level in the UK.
• Strong knowledge of the English curriculum.
• Excellent communication and organisational skills.
• Ability to inspire and motivate students.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk