Total 287 Health / Beauty / Fitness job vacancies in Norfolk, NR4 6AU

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.


An exciting opportunity has arisen to join the Docking Ward team as a Deputy Sister.

Docking Ward is a Surgical Ward specializing in Vascular Surgery. We are a friendly and welcoming team who are committed to ensuring we provide the highest standard of care to patients on the ward.

We are looking for somebody who is enthusiastic and highly motivated, strives to improve patient experience, leads by example and is a positive and influential role model to the team. The successful candidate will work alongside the Ward Manager and current Deputy Sisters to develop managerial/ leadership skills including, recruitment, retention, management of staff, attendance management, and clinical audit.

Post holder will be expected to work a varied shift pattern which will include nights and weekends. Flexible working available and can be discussed at interview.

Secondment opportunity also available if desired.

The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification.

To be responsible for promoting and implementing practice conducive to the development of high quality patient care, by providing professional, clinical and managerial leadership. To take charge of the Ward/Department in the absence of the Ward/Departmental Sister/Charge Nurse and provide support and guidance to all staff.
• Support to complete the SCEC Band 6 competency pack and progress in a leadership role
• Dedicated Band 6 study days within the division
• You will be adaptable and ambitious, and will help lead on development and delivery of high standards of nursing care

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH site
• Free 24-hours confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
• Ensure practice is in accordance with the NMC Code of Professional Conduct and work within limits of competence.

Assist the Ward/Department manager in maintaining standards of nursing practice.
• Carry out and advise/supervise junior staff in the assessment, planning, delivery and evaluating of nursing care.
• Carry out the daily personal care of patients.
• To take charge of the clinical area in the absence of the Ward/Department Sister/ Charge Nurse.
• To ensure the patient administration systems e.g. PAS are up-dated to ensure real time data collection and confidentiality.
• To ensure the effective use of information technology for the benefit of patient care in accordance with the Trust’s Cyber Code of Conduct.
• To ensure the confidentiality of information (written, verbal, electronic) is maintained, whilst being aware of the Freedom for Information Act.
• To co-ordinate and monitor the progress of patients within their plan of care and to promptly and effectively communicate relevant changes in patient status to the multi-disciplinary team.
• Effectively communicate complex, sensitive or contentious information to the multi-disciplinary team gaining their co-operation.
• To ensure that all staff adhere to Trust policies and the principles of their professional body.
• To manage complaints in accordance with the Trust’s Complaints Procedure.
• To assist in the development of patient information liaising with PALS as necessary.
• Use leadership skills to create an environment that is safe and supportive to ensure effective teamwork and a motivated, efficient workforce.
• Gain awareness of resource management and departmental budgets utilising allocated resources appropriately.
• Conduct staff appraisal using constructive performance review and establish Personal Development Plans

Please see the attached job description for full details.


This advert closes on Thursday 5 Dec 2024

Ensure practice is in accordance with the NMC Code of Professional Conduct and work within limits of competence. Assist the Ward/ Department manager in maintaining standards of nursing practice. Carry out and advise/ supervise junior staff in the assessment, planning, delivery and evaluating of nursing care. Carry out daily personal care of patients. To take charge of the clinical area in the absence of the Ward/ Department Sister/ Charge Nurse. To ensure the patient administration systems e.g. PAS are updated to ensure real time data collection and confidentiality. To ensure the effective use of information technology for the benefit of patient care in accordance with the Trusts Cyber Code of Conduct. To ensure the confidentiality of information (written, verbal, electronic) is maintained, whilst being aware of the Freedom of Information Act. To co-ordinate and monitor the progress of patients within the plan of care and to promptly and effectively communicate relevant changes in patient status to the multi-disciplinary team. Effectively communicate complex, sensitive or contentious information to the multi-disciplinary team gaining their co-operation. To ensure that all staff adhere to Trust policies and the principles of their professional body. To manage complaints in accordance with the Trusts Complaints Procedure. To assist in the development of patient information liaising with PALS as necessary. Use leadership skills to create an environment that is safe and supportive to ensure effective teamwork and a motivated, efficient workforce. Please see the attached job description for full details.

What were looking for: Strong secretarial skills with previous experience essential. Familiarity with medical terminology is a plus. Experience in a clinical setting, such as a hospital or clinic, is ideal. Proficiency in IT and data processing, especially with patient databases like PAS (training provided). Excellent administrative support abilities for other secretaries and administrators. Key responsibilities: Handle patient inquiries via phone and email. Collaborate with waiting list coordinators and other secretaries to ensure efficient clinic scheduling. Manage diaries and assist in office organisation, maintaining service continuity during absences. Organise and take minutes at meetings. Uphold confidentiality while handling sensitive patient information. Maintain a professional telephone manner and strong interpersonal skills. Skills required: High level of confidentiality and discretion. Proficiency in Microsoft Office (Outlook, Word, Excel). Excellent organisational, time management, and multi-tasking abilities. Ability to work autonomously and prioritise effectively. Previous NHS experience and knowledge of the PAS system desirable (training available). To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. From the job description: Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. Attend to all communications, for example, emails, faxes, investigation results on a daily basis and prioritising and actioning as required. Accurately transcribe all correspondence by touch typing from audio / digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their Carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient and waiting lists as required in local work area, escalating to senior staff as required. Adding patients to waiting lists as requested taking into account the urgency of the case and the patients preference. Arrange urgent admissions direct from clinic and ambulatory care areas, contacting the patient and liaising with ward/theatre/clinics as required. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Location:
Woodstock Care Home
Gressenhall
NR20 4DT

The Opportunity...
Are you an experienced Head Chef looking to work in a fast paced environment? Are you a good team player with experience in volume catering? Then we would like to hear from you!

The Home...

Welcome to Woodstock Care Home in Norfolk, situated in the middle of the beautiful rural village of Gressenhall. Woodstock is located just four miles from Dereham town centre and in easy reach of the A47 for drivers. Those travelling by public transport can take the number 21 bus from Dereham to reach us.

Nestled in the heart of this close-knit, friendly community, Woodstock has strong connections with local groups, school children and neighbours. The entire Home is on the ground floor, with plenty of indoor and outdoor space for Residents to relax in.

Your Duties...


Prepare, cook and serve hot and cold meals as and when required
Provide for special dietary requirements when necessary and take into account the preferences of the residents
Liaise with the Home Manager when planning/costing menus in order to provide a balanced nutritious diet, making the best use of available fresh food
Maintain accurate records of food supplies/freezers and fridge temperatures
Keep in line with food budgets/cost control
Ensure stock rotation, order stock and check deliveries
Prepare staff rota for kitchen
Interview new domestic staff members with the Home Manager as and when required in line with company recruitment policy
Supervise and instruct Kitchen Staff members in the use of all equipment and hygiene procedures
Help and guidance to all staff members as and when needed
Ensure statutory and safety standards in the kitchen and dining areas
Ensure all crockery and equipment is clean and stored appropriately
Report immediately to the Home Manager, or person in charge, any illness of an infectious nature or accident


In Return we can offer...


Free Parking
Competitive pay rates
Flexible pay through Wagestream
Paid Family Leave
Free DBS check and uniform
Refer a Friend scheme
Robust Continuing Professional Development


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

Are you a newly qualified Physiotherapist looking to gain experience in a rotational position? Or a current Physiotherapist who is looking to widen your knowledge and skills set?

Norfolk Community Health and Care are excited to offer this excellent opportunity as a Band 5 Rotational Physiotherapist. This rotational position offers experience in a wide variety of settings, which are either community based or ward based. The Trust is passionate about our staff's development and offers a wide range of internal training opportunities to support your development, some very specific to the location where you are based, others to develop your management skills going forward. You will also have an opportunity to attend the rotational development days, which are led by you as a group.

We are looking for an enthusiastic and motivated Physiotherapist to join our integrated teams with experienced therapists and therapy assistants, who work closely alongside our nursing colleagues. There will be a requirement to travel to clinics and patients within the Community, therefore a valid driving licence and access to transport is essential.

To apply you will need to have a BSc/MSc in Physiotherapy and be registered with the HCPC or an undergraduate student nearing course completion. It is also open to those returning to practice.

Flexible working is possible. Weekend and evening working may be required as per the demands of the Service.

The Post Graduate Physiotherapist Rotational Scheme offers a broad base of clinical experience. Staff on the Rotation will be expected to work on any of the placements on the scheme.

The duration of the rotations are 6 months and currently covers the following areas: -
• Community Rehabilitation – Various locations
• Willow Unit - New state-of-the-art therapy led centre
• Caroline House - Level 1 neurological rehabilitation unit providing specialist care and rehabilitation for patients with complex neurological injuries
• Stroke ESD
• Community Neurology
• Social Services
• Urgent Community Response Teams
• General In-Patient Rehabilitation

The role is based across various locations in Norfolk which include North Norfolk, South Norfolk and Norwich, for example.

Please see detailed job description and prospectus.

Apply now to join an organisation that has been awarded an ‘Outstanding’ rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.

If you are aged 16-30 and not currently in education, employment or training, our colleagues at the Norfolk and Waveney Integrated Care Board (supported by the Princes Trust), can provide application and interview coaching. To request this support please contactNWICB.Careers@nhs.net




1. To be professionally and legally responsible and accountable for all aspects of own work.
2. To maintain a high standard of clinical care for the patients under your management.
3. To undertake the assessment of patients using investigative and analytical skills.
4. To formulate an individual management and/or treatment programme, using clinical reasoning skills and a range of treatment skills.
5. To undertake a variety of rotations; this will provide a broad base for both personal and professional development.
6. To accept clinical responsibility for a designated caseload of patients, and, with support, to organise this efficiently and effectively with regard to clinical priorities and use of time.
7. To accept responsibility for ensuring the effective selection and use of all treatment resources available both in the department and on the wards.
8. To communicate effectively with other members of the multi-professional team, about patient issues in order to facilitate a team approach to patient care.
9. To communicate effectively with patients and carers to maximise rehabilitation potential and to ensure understanding of condition.
10. To assess capacity, gain valid informed consent and have the ability to work within a legal framework with patients who lack capacity to consent to treatment.
11. To delegate to, and supervise the work of health care assistants and assistant practitioners.
12. To assist senior staff in the provision of advice, teaching and instruction to relatives, carers and other professionals, to promote understanding of the aims of physiotherapy and to ensure a co-ordinated approach to patient care.
13. To be responsible for equipment used, and to adhere to department equipment policy, including competence to use equipment.


This advert closes on Wednesday 4 Dec 2024

Proud member of the Disability Confident employer scheme

We are looking for a Locum Dental Hygienist to cover an assignment with the Ministry of Defence (MoD), at RAF Marham Dental Centre, in King's Lynn, Norfolk.

This is a locum role (37.5 hours) and the successful candidate will deliver an exceptional standard of care to the MoD service personnel.

About the Role:
• To provide the Dental Officers with clinical and administrative support to enable him/her to achieve his/her primary purpose, including the provision of dental hygiene treatment, oral hygiene instruction and education and any other appropriate clinical procedure as prescribed by a Dental Officer working towards improving and maintaining the oral health of entitled personnel.
• To undertake all activities described in the GDC Scope of Practice. Carrying out work under the direction of a registered dentist who has examined the patient and indicated in writing the course of treatment to be provided. To ensure that not less than 6.5 hours per day in 2 sessions are set aside for appointed patients.
• To comply with all Health and Safety Policy directives and legislation.
• To maintain own appointment book when a receptionist is not available and liaise between Dental Officer and patients concerning appointments.
• To carry out preventive cross infection procedures including sterilisation of instruments and materials in compliance with current legislation.
• To manage his/her surgery to a high standard at all times with respect to cleanliness, equipment maintenance (including end-of-day), documentation and security.
• To accurately record treatment on the integrated Electronic Health Records (either) such as the Defence Medical Information Capability Programme (DMICP).
• To ensure that all periodontal patients and other risk categories that are entered on the IEHR are recalled for reviews and annual inspection appointments.
• To collect and promptly file FMed 271s of his/her concern, reporting any appointment delays or FTAs to the Practice Manager, receptionist and/or patient as appropriate.
• To carry out interim treatments (between dental examinations by the dentist), provided that the treatment intervals have been specified in the written prescription. (This is a GDC ruling and applies to DHs working in general practice, community or hospital service.)

Essential Requirements / Qualifications / Experience:
• Must be a fully qualified hygienist registered with General Dental Council (GDC) without restrictions.
• Must hold valid suitable and appropriate indemnity insurance with a recognised dental defence organisation.
• Must have completed GDC highly recommended Continuing Professional Development (CPD) including medical emergencies, safeguarding children and vulnerable adults, disinfection and decontamination, radiography and radiation protection.
• Must be trained and current in emergency and resuscitation procedures and have practised and tested these procedures at least annually in accordance with Resuscitation Council (UK) guidelines.
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

About Military Medical Personnel and Our Benefits:
Military Medical Personnel (MMP) is a specialist recruitment consultancy dedicated exclusively to providing locum civilian medical, dental and healthcare professionals to the Ministry of Defence. We are a contracted supplier to the MOD and have locum vacancies on military bases throughout the UK and occasionally overseas locations.

Military Medical Personnel offer an attractive package for candidates which may include the following:
• Attractive rates of pay with weekly payments and choice of payment model
• A generous “Refer a Friend” bonus scheme
• Flexibility of long- and short-term assignments to suit your availability
• Free uniforms provided (if required)
• A disclosure check PVG membership in Scotland or Access Northern Ireland certificate is required for this post.
• Free mandatory training
• Weekly payments
• Assigned an experienced consultant who will support you throughout your application and will continue to look after you during your assignment

All job placements are subject to the receipt of satisfactory compliance requirements and a current DBS.

Please note that MMP does not provide working visas. You must possess valid leave to remain and have UK work experience.

We are looking for a Dentist to cover a locum assignment with the Ministry of Defence (MoD), at RAF Marham Dental Centre, in King's Lynn, Norfolk.

This is a locum role (37 hours per week) and the successful candidate will deliver an exceptional standard of care to the MoD service personnel.

Job Role:
• To work independently and to provide both a full range of dental treatment to maintain oral health and to undertake related general administrative duties where required to work towards improving and maintaining the dental health and operational fitness of personnel for whom they are providing care for.
• To assist the Senior Dental Officer (SDO), when present, or operate independently to achieve dental fitness targets, for all entitled personnel, as detailed in the SG Policy and Standards Document (P&SD).
• To ensure that not less than 6.5 hours per day in 2 sessions are set aside for direct patient contact.
• To ensure that all treatment is correctly recorded on the electronic health record and any relevant FMed documents

Essential Requirements / Qualifications / Experience:
• Fully registered with the General Dental Council (GDC) without restrictions.
• Certified completion of Foundation Training in Dentistry in the UK, or have evidence of at least 12 months of full-time postgraduate clinical experience derived in a primary dental care setting, or have qualified before foundation training became compulsory in the NHS.
• Must hold valid suitable and appropriate indemnity insurance with a recognised dental defence organisation
• Must provide evidence of clinical currency in accordance with JSP 950 Leaflet 4-1-4 Returning to Clinical Practice, specifically a minimum of 2 clinical sessions per week over the last 15 months.
• To have completed GDC highly recommended Continuing Professional Development (CPD) including medical emergencies, safeguarding children and vulnerable adults, disinfection and decontamination, radiography, and radiation protection.
• To be trained and current in emergency and resuscitation procedures and have practised and tested these procedures at least annually in accordance with Resuscitation Council (UK) guidelines and JSP 950 Leaflet 4-6-1 DMS CPR Standards and Training.
• Must have undertaken the additional health clearance checks for clinicians required to perform Exposure Prone Procedures (in accordance with the Department of Health policy entitled “Health clearance for tuberculosis, hepatitis B, hepatitis C and HIV: New Healthcare Workers”).
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.


About Military Medical Personnel and Our Benefits:
Military Medical Personnel (MMP) is a specialist recruitment consultancy dedicated exclusively to providing locum civilian medical, dental, and healthcare professionals to the Ministry of Defence. We are a contracted supplier to the MOD and have locum vacancies on military bases throughout the UK and occasionally overseas locations.

Military Medical Personnel offer an attractive package for candidates which may include the following:
• Attractive rates of pay with weekly payments and choice of payment model
• A generous “Refer a Friend” bonus scheme
• Flexibility of long- and short-term assignments to suit your availability
• Free uniforms provided (if required)
• A disclosure check PVG membership in Scotland or Access Northern Ireland certificate is required for this post.
• Free mandatory training
• Weekly payments
• Assigned an experienced consultant who will support you throughout your application and will continue to look after you during your assignment

All job placements are subject to the receipt of satisfactory compliance requirements and a current DBS.

Please note: MMP does not provide working visas. You must possess valid leave to remain and have UK work experience.

1. Ensure practice is in accordance with the NMC Code of Professional Conduct and work within limits of competence. 2. Assist the Ward/Department manager in maintaining standards of nursing practice. 3. To take charge of the clinical area in the absence of the Ward/Department Sister/ Charge Nurse. 4. To ensure the patient administration systems e.g. PAS are up-dated to ensure real time data collection and confidentiality. 5. To ensure the effective use of information technology for the benefit of patient care in accordance with the Trusts Cyber Code of Conduct.

Proud to be winner of the 2023 National Care Awards Large Care Home Group

About the Home

• Ivy Court, Norwich, Norfolk, NR5 8BF
• 71 Bedded Nursing/Residential
• 9.4 Carehome.co.uk Review Score

About the role

• Registered Nurse
• NMC Pin Required
• Part Time - 12 hours per week
• £20.00 per hour

What will Aria Care Offer you?

• Long Service Awards
• Employee Discount Scheme
• Blue Light Discount Card
• Plenty of opportunities to develop your career
• And much more!

As a caring Registered Nurse at Aria Care, you will lead an amazing care team that promote independence and dignity, enriching the lives of those individuals in your care.

We are proud to be a diverse and inclusive employer and thrive on learning from each other’s cultures, beliefs, and experiences. If you are empathetic, respectful and have a growth mindset, Aria Care is the perfect place for you.

It would be great to hear from you!

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. To provide a support service to the technical, secretarial, medical and nursing staff of the Department. To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department. To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required. To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern. To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff. To ensure appointment lists are maintained and prepared in readiness forTo obtain and prepare notes in readiness for clinics, investigations or at the request of staff within the department. To maintain a record of the transfer of notes to and from the department. To understand the 18 Week Pathway, input the correct RTT codes and validate the patient pathway where appropriate. To liaise with Secretaries and other departments within the Trust as necessary to ensure case notes, X-rays and referrals are available for every patient attending an outpatient clinic. Liaise with external stakeholders to obtain referrals if necessary. Please see the attached job description for full details. Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

To accurately and promptly carry out the instructions of the Registered Nurse who is professionally accountable for the delivery of care. To deliver care and carry out duties as specified within the Trusts Approved core task list for Healthcare assistants. To report to Registered Nurse any patient who gives cause for concern or any observed changes in the patients condition. To respond appropriately to clinical emergencies to ensure the patient receives appropriate care. To participate in the admission process under the supervision of the Registered Nurse Provide and deliver a high standard of individualised personal nursing care. To report all care that has been given to patients within the team to a Registered Nurse. To accurately document all care delivered to patients, countersigned by a Registered Nurse maintaining confidentiality at all times. To assist in the preparation of patients and equipment for treatment, investigations or procedures as directed by the Registered Nurse. To keep the clinical area clean and tidy maintaining a safe environment. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 6131does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

Ensure practice is in accordance with the NMC Code and work within limits of competence. Maintain a high standard of paediatric nursing care by acting as a professional Role Model to others Implement effective assessment and delegation of workload to more junior members of staff ensuring that their duties are carried out efficiently and competently. Carry out assessment, planning, delivery and evaluation of nursing care to an individual or a group of patients, ensuring family centred care is actively encouraged where appropriate. Ensure continuity of care by reporting all changes and ongoing plans to staff at the beginning and end of shifts as appropriate to role. In the absence of a senior nurse ensuring adequate staff cover on a daily basis. To support bereaved relatives in the department and junior staff whilst they are undertaking this role. Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

What We Offer? Entrance to not just a job but a career that makes a difference to Norfolk. Collaborative working approach means that the team is responsible, no lone working allowed here! Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich. Opportunities to further your education, and branch out within the Trust or the wider NHS To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures. Attend to all communications, for example, emails, faxes, investigation results on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultants/clinical teams attention. Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy. Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient, diagnostic and waiting lists where relevant. Book patients from waiting lists and update associated booking systems (e.g. ORSOS, ARIA etc.) in line with departmental requirements and in line with the Trust RTT Policy. Utilise outpatient and inpatient PTLs to track patients through pathway. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

What We Offer? Entrance to not just a job but a career that makes a difference to Norfolk. Collaborative working approach means that the team is responsible, no lone working allowed here! Opportunity to network across NNUH Trust, working with people from all walks of life in Norwich. Opportunities to further your education, and branch out within the Trust or the wider NHS To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUHs PRIDE values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture. Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquiries from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to complex enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns, needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients. To sensitively provide and receive complex information using tact and adapting communication style to meet the needs of individual levels of understanding. Recognise the importance of individual rights in accordance with legislation, policy and procedures. Attend to all communications, for example, emails, faxes, investigation results on a daily basis. Use judgement to undertake a preliminary assessment of content to determine the appropriate course of action and the priority for the consultants/clinical teams attention. Accurately transcribe all correspondence by touch typing from audio/digital dictation or shorthand using knowledge of medical terminology. Generate routine and non-routine correspondence independently. Assist patients and their carers by arranging translation/interpretation facilities. Demonstrate and maintain knowledge and understanding of Trust RTT policy. Update RTT in accordance with Trust guidelines and ensure accurate patient pathways, investigating and correcting errors as required. Assist the Administration and Clerical team with data management utilising PAS and other departmental patient databases. Complete the Tertiary referral proforma/template for internal/external referrals as per Trust policy. Promptly action clinical investigations, results and outcomes. Utilise Trust reports to service and administer waiting lists, which may include outpatient, inpatient, diagnostic and waiting lists where relevant. Book patients from waiting lists and update associated booking systems (e.g. ORSOS, ARIA etc.) in line with departmental requirements and in line with the Trust RTT Policy. Utilise outpatient and inpatient PTLs to track patients through pathway. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.