Total 2 Health / Beauty / Fitness job vacancies in Kuantan

工作範圍和一般目的：

協助建立、協調和管理財務規劃，以控制持續營運並取得成功。協助指導管理設施所有營運和財務事務的政策、程序、計劃和項目的運作。營運上，確保健身中心和游泳池始終平穩且有效率地運作。

主要職責

客戶服務

• 確保所有健身中心員工始終兌現品牌承諾並提供卓越的賓客服務。
• 確保賓客/會員的安全和服務始終是水療中心的首要任務，始終確保賓客/會員的滿意度。
• 確保健身中心員工為其他員工（內部客戶）和其他訪客提供適當程度的專業、禮貌和貼心的服務。
• 確保所有健身中心員工熟悉飯店的產品和服務、當前促銷活動、政策和其他重要資訊。
• 協助實施一致並維護相關的賓客歷史資料庫。
• 以禮貌和高效的方式處理所有客人和內部客戶的投訴和詢問，確保親自負責跟進，以確保問題得到解決，超越客人的期望。始終與前廳經理保持聯繫。
• 親自並經常核實客人/會員是否在健身中心獲得最好的服務。

金融的

• 透過使用多技能、多任務和靈活的日程安排來最大限度地提高員工的生產力，以滿足企業的財務目標和客人的期望。
• 協助確保健身中心以盡可能最低的成本結構運營，同時向客人兌現品牌承諾，根據關鍵績效指標主動管理成本。
• 將注意力集中在提高生產力水平以及在可接受的指導方針內審慎管理公用事業/工資成本的需要，以確保所有設備的最佳部署和能源效率。
• 確保遵守飯店、公司和當地有關資金處理的規則、政策和法規，包括及時、準確地報告資訊。
• 協助制定客房年度業務計劃，並負責財務預算和分析領域，包括為健身中心內的各個子部門制定年度預算。
• 確保在適當的情況下探索和實施新技術和設備的使用，以提高生產力，同時將工作從系統中解放出來。
• 透過協調和管理已製定的計劃以及足夠的支援時間表來建立對財務運營的控制，以便能夠衡量預算的實際績效、成本監控並確保適當的控制以實現最大的盈利能力。
• 準備營運和資本改善預算。
• 制定設施的財務營運假設、設施的業務、預算和人員配置計畫。
• 根據要求批准與營運預算一致的支出，並根據要求在付款前批准所有發票。

操作

• 確保所有公司最低品牌標準均實施，並在適當的情況下實施可選品牌標準。
• 透過有效監督，確保健身中心提供的所有服務始終可用，並按照健身中心部門運作手冊以最高效率和禮貌進行。
• 根據要求協助前廳經理處理營運的各個方面。
• 協助指導設施的運營，包括短期和長期策略規劃，以便設施具有成本效益和效率。
• 根據需要進行廣告和促銷工作。
• 協助監督/營運所有部門，如健身中心、接待處、設施運作、游泳池等。
• 確保健身中心、游泳池和所有其他飯店部門之間的有效溝通。
• 採取積極措施協助宣傳、提高員工和客人對健身中心和游泳池的認識。
• 對建築物以及所有固定裝置和設備 (FF&E) 以及操作設備 (OE) 的狀態進行密切檢查，並採取必要的糾正措施，使上述設備始終保持良好狀態。
• 以支援和靈活的方式與其他部門負責人密切合作，專注於飯店的整體成功和飯店客人的滿意度。
• 回應消費者審計和賓客滿意度調查以及公司進行的任何其他調查的結果，確保相關變更得到實施。始終注重品質、一致性和對細節的關注。
• 和成長，並向管理層推薦任何新的創新和/或變革。

健康與安全

• 確保所有員工遵守所有安全程序和做法。
• 協助制定和遵守所有部門緊急程序/安全手冊。
• 確保健身中心和游泳池員工遵守飯店的所有安全措施。
• 確保員工完全了解並遵守飯店有關風險和安全的政策。
• 確保泳池救生員隨時注意所有房客並確保泳池旁客人的安全。確保所有客人始終遵守游泳池的規則和規定，並立即停止任何客人從事不允許的活動。
• 確保所有使用設施的客人和健身中心會員在指定的登記表上登記。

人員

• 展現並強化凱悅的價值觀。
• 必要時協助招募和選拔健身中心員工，確保招募時遵守飯店指南，並使用基於能力的方法來選擇員工。
• 確保所有員工完全了解並遵守員工規則和規定。
• 確保員工遵守所有飯店、公司和當地有關火災和危險安全及安保的規則、政策和法規。
• 將員工敬業度調查（EES）的結果回饋給團隊，並確保相關變革得到落實，部門的調查總體得分每年不斷提高。與員工和前廳經理一起制定影響計劃並確保其在部門內的有效實施。

其他職責

• 始終實行負責任的管理和行為，並積極代表酒店管理團隊和凱悅國際酒店。
• 與競爭對手酒店和其他組織的相關代表保持牢固、專業的關係。
• 確保始終維持高標準的個人表現和儀容儀表，並協助員工在所有區域實施衛生規範。
• 靈活地履行您的工作職能，並履行可能分配給您的任何其他合理職責和責任，包括根據需要調動到其他部門/區域，以滿足業務需求和賓客服務需求。
• 熟悉合夥關係和勞資關係的法定立法。
• 回應產業、公司和飯店對健身中心功能的變化。

津貼和福利

• 員工股權
• 事假
• 個人發展機會

Scope and General Purpose of Job:

To assist to establish, co-ordinate and administer financial planning for the control and success of ongoing operations. To assist in directing the operation of policies, procedures, plans, and programmes governing all operational and financial matters of the facilities. Operationally, to ensure the smooth and efficient running of the Fitness Centre and the Swimming Pool at all times.

Main Duties

Customer Service

• To ensure that all Fitness Centre associates deliver the brand promise and provide exceptional guest service at all times.
• To ensure guest/member satisfaction at all times by ensuring that their safety and service is always the Spa's first priority.
• To ensure Fitness Centre associates provide the appropriate level of professional, courteous and caring service to other associates (internal customers) and other visitors to the division.
• To ensure that all Fitness Centre associates are familiar with the hotel’s products and services, current promotions, policies and other important information.
• To assist to implement consistent and to maintain a relevant guest history database.
• To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner ensuring personally take ownership in following through to make sure problems are resolved by exceeding guests’ expectations. To always liaise with the Front Office Manager.
• To personally and frequently verify that guests/members are receiving the best possible service in Fitness Centre.

Financial

• To maximize associate productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.
• To assist to ensure that Fitness Centre operates with the lowest possible cost structure while also delivering on the brand promise to the guest, proactively managing costs based on key performance indicators.
• To focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment.
• To ensure that hotel, company and local rules, policies and regulations relating to money handling are adhered to, including the timely and accurate reporting of information.
• To assist in the preparation of the Annual Business Plan for Rooms and the responsibilities to encompass the area of fiscal budgeting and analysis, including the development of annual budgets for the various sub-departments within the Fitness Centre.
• To ensure that the use of new technology and equipment is explored and implemented wherever appropriate to improve productivity whilst taking work out of the system.
• To establish the control of financial operations by coordinating and administering an established plan with sufficient supporting schedules to enable measurement of actual performance to budget, costs monitoring and to ensure a proper control to achieve maximum profitability.
• To prepare operations and capital improvement budget.
• To develop the facility’s fiscal operating assumptions, facility’s business, budget and staffing plans.
• To authorise expenditures in keeping with the operating budgets as required and to approve all invoices before payment as required.

Operational

• To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
• To ensure through effective supervision that all services offered in the Fitness Centre are always available and carried out with the utmost efficiency and courtesy as per the Fitness Centre Departmental Operations Manual.
• To assist the Front Office Manager in every aspect of the operation as requested.
• To assist to direct operations of facility including short and long range strategic planning so that the facility operates cost effectively and efficiently.
• To work with advertising and promotion as required.
• To assist in the supervision/operation of all departments such as Fitness Centre, Reception, Facility Operations, Swimming Pool, etc.
• To ensure effective communication between Fitness Centre, Swimming Pool and all other hotel departments.
• To take active measure to assist in the promotion, associate and guest awareness of the Fitness Centre and Swimming Pool.
• To main a close inspection of the state of the building and all Fixed Fixtures & Equipment (FF&E) and Operating Equipment (OE) and to take necessary corrective action to keep the above in excellent condition at all times.
• To work closely with other Department Heads in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
• To respond to the results of the Consumer Audit and Guest Satisfaction surveys as well as any other surveys conducted by the Company ensuring that the relevant changes are implemented. Quality, consistency and attention to details to be focused on at all times.
• and Growth, and to recommend to Management any new innovations and/or changes.

Health and Safety

• To ensure all associates adhere to all safety procedures and practices.
• To assist in the development and adherence of all departmental Emergency Procedures/Safety Manual.
• To ensure the Fitness Centre and Swimming Pool associates adhere to all safety practices of the hotel.
• To ensure associate have a complete understanding of, and adhere to the hotel’s policy relating to Risk and Safety.
• To ensure the swimming pool Life Guards are attentive to all guests at all times and to ensure the safety of the guests by the pool. To ensure all guests abide by the swimming pool rules and regulations at all times and to stop immediately any guest/s engage in activities which are not permitted.
• To ensure all guests and Fitness Centre members who use the facilities register in the designated sign-in sheets.

Personnel

• To demonstrate and reinforcing Hyatt’s Values.
• To assist in the recruitment and selection of Fitness Centre associates when necessary ensuring that hotel guidelines are adhered to when recruiting and use a competency-based approach to selecting associates.
• To ensure that all associates have a complete understanding of and adhere to e associate rules and regulations.
• To ensure that associates follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
• To feedback the results of the Employee Engagement Survey (EES) to the team and ensure that the relevant changes are implemented and the overall score of the survey is continuously increased every year for the Department. To work together with the associates and the Front Office Manager in developing the Impact Plans and ensuring its’ effective implementation in the department.

Other Duties

• To exercise responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.
• To maintain strong, professional relationships with the relevant representatives from competitor hotels and other organisations.
• To ensure high standards of personal presentation and grooming at all times and to assist associates to implement Hygiene practices for all areas.
• To be flexible in your job function and perform any other reasonable duties and responsibilities which may be assigned to you, including redeployment to other department/areas if required, in order to meet business demands and guest service needs.
• Is knowledgeable in statutory legislation in associate and industrial relations.
• To respond to changes in the Fitness Centre function as dictated by the industry, company and hotel.

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities