Total 26 Health / Beauty / Fitness job vacancies in D08 Little India

• Provides financial advice and performs financial evaluation and assistance work for internal agency operating programs. Examples of such programs include: medical care funds, education, research, operations or maintenance programs in direct support of the mission or objectives of the facility.
• Performs budget analysis work for internal operating programs in support of one or more of the phases or systems involved in budget administration including the formulation, presentation, or execution of a budget. This includes preparing salary projections, monitoring FTEE projections, and reporting actual performance compared to budget.
• Monitors staffing by program and subaccount and provides summary reports with exceptions or questions identified for Supervisor and Fiscal management.
• Performs operational program budget execution duties. Performs studies and audits on control and use of funds throughout the year. Assures that obligations incurred and resulting expenditures of funds are in accordance with pertinent laws and regulations.
• This includes monitoring the propriety and rate of expenditures of budgeted funds through contacts with program officials, review of documents, and examination of accounting records.
• Responsible for accurate preparation and entry of budgetary data into a variety of forms, schedules, and reports. Recommends and makes adjustments when required. Prepares a variety of reports related to the status of funds, expenses, obligations, FTE and workload. Enters data from a variety of sources into forms, reports and schedules. Makes adjustments to ensure accurate portrayal of status of funds. Ensures that all reconciliations are made as to workload data, accuracy, distribution of programs, etc.
• Provides timely customer support to service and program managers for funding-related activity.

• Performs a range of duties associated with either financial or operational audits of internal operating programs. Reviews the program or organization's degree of compliance with the principles of sound financial management.
• Prepares financial reports and compiles financial data in a meaningful way.
• Creates reports and develops constructive recommendations for improvements to the financial position of the organization. Monitors compliance and implementation of recommendations.
• Prepares a variety of reports and recommendations based on findings.
• Enters budgetary data into a variety of forms, schedules, and reports. Recommends and makes adjustments when required.
• May be called upon to provide assistance and/or serve as a back-up for Employee Travel functions.

• Serves as the Agency/Organization Program Coordinator (A/OPC) for the facility, manages the day-to-day duties of the staff travel office, and acts as the facility liaison for U.S. Bank Travel Card Program accounts.
• Provides training to program support personnel in requesting approval for travel, performing travel plans, and completing the reimbursement process.
• Responsible for assisting with or computing and providing travel estimates to all employees for requested travel plans, this includes being able to provide accurate estimates based on federal travel per diem guidelines.
• Analyzes all travel receipts to determine the accuracy of the receipts and to validate the amount of reimbursement the traveler is entitled.
• Sets priorities, coordinates operations, and ensures sufficient planning of activities by adjusting workload when necessary to meet deadlines and work priorities.
• Advises budget and education leadership in the formulation of service-level budgets for education-related travel. Documents and maintains balances in three major appropriation travel accounts and multiple fund control points.
• Serves as the facility Point of Contact for the electronic travel request and processing systems
  

• Answers telephone calls, and coordinates information and actions relating to patient care and services.
• Assists patients, visitors, and others requesting information, guidance or referral for special assistance.
• Communicates with management concerning all laboratory issues and other clinical staff members on any new procedural requirements and new equipment for point of care testing.
• Works with a variety of individuals, including patients, staff, and visitors, providing satisfactory customer service.
• Maintains adequate quota of sterile and non-sterile supplies, instruments, and equipment and checks for outdated supplies/items.
• Uses the automated patient management system to correctly triage patients based on arrival time and/or STAT request.
• Conducts data input and verification of results when specimens are sent to outside referral laboratories.
• Makes adjustments to equipment of laboratory testing, sets up all necessary accessories and supplies regarding laboratory testing.
• Monitors the patient's status and inform the Provider of critical changes in health status and lab values.
• Ensures all quality control materials are run and acceptable daily or as required by regulations.
• Monitors and documents temperature and humidity of room and equipment, refrigerators instruments etc.
• Processes orders and collects specimens and evaluates tests for processing determination.
• Performs patient care procedures such as collection of lab specimens and adjusting simple supportive equipment.
• Follows proper patient preparation and venipuncture while following sterile collection techniques and bandage patient appropriately following collection.

Duties:

• Provides customer with consistent information according to established policies and procedures.
• Knowledge of telemetry equipment to assist in providing safer and proper functioning of equipment.
• Recognizes and reports changes in patient's telemetry reading outside the established parameters to appropriate personnel.
• Answers telephone and replies or refers calls appropriately.
• Recognizes potentially emergent situations to respond as necessary.
• Communicates and treats customers in courteous, tactful and respectful manner.
• Performs telemetry monitoring activities including; initiation, recording, documenting, interpreting and discontinuing telemetry.
• Measures and interprets telemetry readings on hard copy printouts.
• Recognizes and reports changes in patient's telemetry reading outside the established parameters to appropriate personnel.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

The duties of the Supervisory Medical Supply Technician in the Sterile Processing Service include, but are not limited to:

• Maintains current knowledge of the Standard Operating Procedures (SOP) which document the processes and procedures for cleaning, disinfection, sterilization and preparation of RME.
• Utilizes an acceptable proficiency in the use of RME appropriate to this position.
• Provides sterilization, preparation, supply items, and RME decontamination and distribution support for the medical center. The term "supply item" refers to disposable and reusable items for patient care including instrumentation (scissors, forceps, retractors, etc.), RME (suction machines infusion pumps, etc.), surgical trays and sets, and various other items that could be processed or assembled through the Preparation and Decontamination areas of the Sterile Processing Service.
• Performs the full range of supervisory duties; this includes assigning, planning and evaluating work, recommending awards, promotions and reassignments, approving leave, identifying training needs, and resolving staff issues.
• Informs higher level management of anticipated vacancies or increases in workload.
• Holds corrective interviews with employees, referring disciplinary problems to higher levels of management.
• Resolves informal complaints of employees and works with union representatives on personnel matters.
• Provides technical supervision necessary for accomplishing the work of the organizational unit.

Roles & Responsibilities

1) 2 years of massage experiences preferred

2) Hardworking & Active

3) Perform massage treatment include back , shoulder & body massage for unisex customer

4) Provide treatment according to company operating procedure and service standard

5) Manage appointment and keep on time

6) Responsible for house keeping , maintenance and cleanliness at all times

7) Need to have a good attitude and attentive to what customer need at all time

8) Maintain self discipline on personal hygienic and cleanliness at all time

9) Must be presentable and willing to learn and upgrade

10) Present a warm , gracious and professional qualities to all customer and staff

If you AREa current, permanent VA employee or Federal employee from another agency, you should apply under: CBST-12611631-25-KMS.

This is an OPEN CONTINUOUS ANNOUNCEMENT (OCA) and will remain open until September 30, 2025 or until all positions are filled. The initial cut-off date for referral of eligible applications will be December 5, 2024, with subsequent cut-off dates of every two weeks until all positions are filled.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Healthcare Engineer: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-General-Engineer-Career-Flyer.pdf

The duties include but are not limited to:
The position determines the requirements for healthcare projects in relation to the needs of the Healthcare System, inclusive of the parent site, as well as off-site locations under the auspice of the Healthcare System, whether VA owned or leased.
The position provides a broad review of all disciplines of Engineering when applied to a healthcare environment to support construction document reviews and preparation.
Working knowledge of The Joint Commission (TJC) requirements, NFPA 101 the Life Safety Code and NFPA 99 Healthcare Facilities Code, in addition to VA design requirements.
Develops initial concept documents, creates and maintains project and lease applications in multiple VA database system.
Performs an array of pre-planning activities that include coordinating cross-departmental planning meetings, developing Scopes of Work, conceptual project designs, and government cost estimates.
Develops specifications and plans for alterations, additions to existing buildings, grounds, utility plants and systems, as well as for preparing the site for the installation of highly complex medical equipment ranging from smaller Ultrasound type equipment to larger MRI type equipment.
Reviews A/E documentations as the technical authority and quality assurance.
Oversees all phases of assigned projects to ensure integration and coordination within established time frames.
Responsible for reviewing contractor submittals, contractor change order requests and training the facility maintenance staff on new equipment or complex utility systems.
Lead COR on most construction projects at the facility and leads inspectors in the oversight of the construction activities along with coordination with the contracted architect and engineering firm of record for the project.
Develops and reviews competitive bidding cost estimates for a variety of projects of multiple-use nature.
Investigates a variety of problems experienced in construction requiring modification to the original design of the project.
Participates in the negotiation and pre-selection, and actively manages design A/E contracts.
Participates in the development of the independent government estimate (IGE) and negotiations with A/Es to develop professional engineer design products.
Position requires frequent interdependent modifications, adaptations, or compromises for successful integration with the systems and future long-range plans.
Provides training and guidance to the contractor to improve the contractor's ability to work within the medical facility requirements and confinements to better perform the scope of work.
Responsible for the project oversight of multi-million-dollar, complex healthcare projects, the position reviews work performed by inspectors, internal and contracted.

Work Schedule: Monday-Friday, 7:30 AM- 4:00 PM
Recruitment Incentive (Sign-on Bonus): Authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not authorized
Virtual: This is not a virtual position.
Functional Statement #: 00804-F, 00805-F, 00806-F, 00807-F
Permanent Change of Station (PCS): Not authorized

If you ARE NOTa current, permanent VA employee or Federal employee from another agency, you should apply under: CBST-12611632-25-KMS.

This is an OPEN CONTINUOUS ANNOUNCEMENT (OCA) and will remain open until September 30, 2025 or until all positions are filled. The initial cut-off date for referral of eligible applications will be December 5, 2024, with subsequent cut-off dates of every two weeks until all positions are filled.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Healthcare Engineer: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-General-Engineer-Career-Flyer.pdf

The duties include but are not limited to:
The position determines the requirements for healthcare projects in relation to the needs of the Healthcare System, inclusive of the parent site, as well as off-site locations under the auspice of the Healthcare System, whether VA owned or leased.
The position provides a broad review of all disciplines of Engineering when applied to a healthcare environment to support construction document reviews and preparation.
Working knowledge of The Joint Commission (TJC) requirements, NFPA 101 the Life Safety Code and NFPA 99 Healthcare Facilities Code, in addition to VA design requirements.
Develops initial concept documents, creates and maintains project and lease applications in multiple VA database system.
Performs an array of pre-planning activities that include coordinating cross-departmental planning meetings, developing Scopes of Work, conceptual project designs, and government cost estimates.
Develops specifications and plans for alterations, additions to existing buildings, grounds, utility plants and systems, as well as for preparing the site for the installation of highly complex medical equipment ranging from smaller Ultrasound type equipment to larger MRI type equipment.
Reviews A/E documentations as the technical authority and quality assurance.
Oversees all phases of assigned projects to ensure integration and coordination within established time frames.
Responsible for reviewing contractor submittals, contractor change order requests and training the facility maintenance staff on new equipment or complex utility systems.
Lead COR on most construction projects at the facility and leads inspectors in the oversight of the construction activities along with coordination with the contracted architect and engineering firm of record for the project.
Develops and reviews competitive bidding cost estimates for a variety of projects of multiple-use nature.
Investigates a variety of problems experienced in construction requiring modification to the original design of the project.
Participates in the negotiation and pre-selection, and actively manages design A/E contracts.
Participates in the development of the independent government estimate (IGE) and negotiations with A/Es to develop professional engineer design products.
Position requires frequent interdependent modifications, adaptations, or compromises for successful integration with the systems and future long-range plans.
Provides training and guidance to the contractor to improve the contractor's ability to work within the medical facility requirements and confinements to better perform the scope of work.
Performs scheduling and layout of construction operations, and inspection and surveillance of materials, methods, and equipment used in construction.
Responsible for the project oversight of multi-million-dollar, complex healthcare projects, the position reviews work performed by inspectors, internal and contracted, to ensure project requirements are being met.

Work Schedule: Monday-Friday, 7:30 AM- 4:00 PM
Relocation Incentive: Authorized
Permanent Change of Station (Relocation Assistance): Not authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not authorized
Virtual: This is not a virtual position.
Functional Statement #: 00804-F, 00805-F, 00806-F, 00807-F
Permanent Change of Station (PCS): Not authorized

Duties include but are not limited to:

• Provides oversight of the daily operations of the assigned PENTAD members office.
• Serves as subject matter expert for all administrative processes, providing guidance and training on administrative policies, procedures, and common rules of written correspondence.
• Draft's memorandums, coordinates conferences, including preparation of agenda, notification of participants, and arranging luncheons and similar matters.
• Oversees processes to ensure a smooth flow of communication between the leadership and staff.
• Provides education on administrative policies and procedures as needed to hospital staff.
• Establishes work priorities; organizes flow Page 2 of 4 of clerical and administrative processes to meet deadline conflicts and duplications.
• Other duties as assigned

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Advanced Medical Support Assistant in Nursing Service at the Central Arkansas Veterans Healthcare system in Little Rock and/or North Little Rock, Arkansas is assigned to one or more of the following Units of the Department of Veterans Affairs Medical Center: Medical/Surgical, Community Living Center, 6C Hematology/Oncology, Dialysis, Hospice & Palliative Care, Critical Care, Step-down, Emergency Department and/or any other inpatient/outpatient area as needed.

The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Initiating a variety of clerical duties associated with patient care and treatment
• Making routine administrative decisions regarding administrative functions of the ward/unit and Department of Veterans Affairs policies
• Using the Electronic Record System
• Verifying physicians' orders and forward requests in a timely manner
• Keeping Pharmacy Service informed of patient movements, i.e., discharge, transfers, etc.
• Identifying various chemical compounds, symbols, and abbreviations comprising medication orders
• Transcribing and directing a wide variety of physician orders for inpatient and outpatients
• Transferring patients in the computer between departments, routes information to appropriate departments for action
• Extracting Encounter Forms/Prescription Profiles for clinic visits
• Entering appropriate codes from completed Encounter forms
• Performing checks in/out of clinic visits
• Issuing meal tickets
• Scheduling and notifying nursing personnel of patient appointments with various clinics and Services throughout the medical center
• Making records of patients available to accompany patient if indicated
• Enduring all pertinent data is included before releasing records for appointments
• Coordinating and scheduling return appointments for follow-up outpatient treatment
• Ensuring medical records are reviewed and coded prior to transfer out to another VA facility
• Initiating nursing home referrals, and related forms, when ordered by physician
• Recording telephone messages pertaining to matters such as detailed laboratory reports, x-rays, test results
• Recognizing and referring urgent messages to the clinical staff for immediate action
• Sorting and distributing mail
• Serving as the point of contact for the ward
• Receiving and handling most callers, both personal and telephonic
• Assisting patients by contacting volunteers or Social Workers as needed, and Veterans' representatives as requested
• Maintaining census information of patients on applicable forms and/or through the computer terminal
• Discharging and transferring of patients to and from the unit
• Compiling statistics on patient days of care as needed
• Orienting new physicians, residents, interns, nurses and nursing students to clerical operations of the unit
• Inventory and requisitioning stock of supplies and forms for the ward
• Receiving and distributing cash to patients and deposits moneys as required
• Typing purchase orders for incidentals for patients; and various forms to secure indigent services, newspapers, work orders, etc.
• Preparing requests for deposit or withdrawal of funds for patients; and purchase orders for as needed
• Obtaining patients' funds for non-ambulatory patients if family members are not present at time of discharge or transfer
• Performing monitoring of the patient safety monitoring system
• Serving as a preceptor for competency validation for the Patient Safety Monitoring System.
• Monitoring and updating the Bed Management System

JOB DESCRIPTION:

Financial Accounting & Reporting:

• Manage and review of entity-level and preparation of group consolidated financial statements, and management reports, ensuring accuracy and compliance with relevant accounting standards and group accounting policy.
• Ensure timely submission of monthly, quarterly, and annual financials
• Ensure intercompany transactions are reconciled and eliminated for consolidated accounts
• Ensure all balance sheet schedules are reviewed and reconciled
• Work closely with the Shared Service Team, providing inputs and guidance on workflow and accounting treatment for new business arrangements; set expectations on recurring deliverables from the Shared Service Team to ensure quality and timeliness of outputs
• Coordinate audit process, liaising with auditors and preparing required documents

Tax – liaise with tax agents and handle tax submissions

Quarterly board meetings - Assist Finance Business Partner (“FBP”) in coordination and preparation of board meeting materials, including quarterly financials and operational performance updates

Budgeting & Forecasting:

• Support FBP in budgeting and forecasting activities, including preparation, analysis, and monitoring of actual performance against budget.
• Support FBP in providing insights into variances and recommend corrective actions as needed.
• Preparation of cash flow forecast and projections to monitor available cash balance and assist in treasury activities to minimize interest expense and maximize interest income, estimate capital requirement based on cash collection patterns and budgeted spendings.
• Handle operational debt management activities such as initiation & monitoring of drawdown/repayment of debt facilities, debt schedules preparation and maintenance

Financial Analysis & Decision Support:

• Prepare financial analyses to support business decisions, providing insights into key financial metrics and operational efficiencies.
• Support ad-hoc analysis and reporting requests, aiding in the development of business strategies and initiatives

MOM Primary Care Plan Business - Review of GIRO deduction and Corporate refund schedules prepared by the Shared Service Team, to ensure timeliness and accuracy of deduction and refund.

Doctor’s fee Computation, Payout, Automation, and System Maintenance:

• Preparation of monthly resident doctor’s fee computation and ensuring adherence to payout timeline
• Assist Finance Business Partner (“FBP”) to ensure accurate alignment, mapping, and processing of doctor’s fee computation across all Specialist Businesses within HMI Group (HMI Medical Centre, Eagle Eye Centre, The Orthopaedic Practice and Surgery, Advance Urology Associates)
• Maintain accurate records and reconciliations related to doctor’s fees and liaison with doctors / other departments for onboarding of new doctors and mapping of new codes.

Other projects:

• Assist FBP in system integration projects – ie. Clinic System to Accounting System;
• Assist FBP in Pricing/ coding projects for Specialist Care Businesses – ensure proper coding structure and item code mapping to the Accounting System to allow accurate accounting of revenue and cost of sales;
• Assist FBP in system setups and liaison with System vendor, Shared Service Team and other departments for inputs required for generating of Department P&L

Internal Controls & Compliance:

• Ensure strong financial controls are in place to safeguard company assets and ensure compliance with internal policies and regulatory requirements.
• Identify and implement improvements in accounting processes and controls, ensuring alignment with best practices.

Team Collaboration & Mentoring:

• Work closely with cross-functional teams to streamline financial operations and improve reporting accuracy and timeliness.
• Mentor junior team members, providing guidance on best practices and fostering a positive and collaborative working environment.
• Any other duties as assigned by the HMI Group CFO and Finance Business Partner.

• Maintains efficient combustion levels and ensures compliance with air pollution laws and regulations
• Monitors, adjusts, and controls all phases of the boiler plant operations
• Uses electronic, hydraulic and pneumatic controls and zone charts in conjunction with meters, gauges, and computer-generated data to determine proper boiler operations or changing load requirements
• Starts, operates, adjusts, stops, maintains and performs various operational repairs on multiple fuel boilers, medical waste disposal systems, water and chemical conditioning equipment
• Tests and analyzes feedwater, boiler water and condensate using standard chemical tests;
• Determines and calculates effective dosages of chemical treatment to maintain samples at established levels
• Observes, records and interprets pressure gauge readings, flow chart readings, temperature readings, draft gauges, flow meters and water meters, and annotates data
• Monitors the operation of chillers, air handlers, pumps, cooling towers, computer rooms, refrigeration equipment and alarms to assure proper pressures and temperatures are maintained in the facility
• Maintains inventory of hand tools, power tools, chemical lockers, replacement part lockers, personal protection equipment gear and cleaning supplies
• Receives calls, determines responsibility and dispatches appropriate personnel for service calls;
• Performs other related duties as assigned.

Duties include but are not limited to:

• Responsible for the annual in-processing of 500+ personnel (i,e, students, residents, interns, etc.) that complete educational training program requirements at the facility.
• Incumbent is responsible for ensuring and maintaining accounts and remote access when needed.
• Aids, advises, supports, trains, and participates conflict resolution as required.
• Creates or collects, maintains, and processes documentation.
• Supports administrative duties of multiple services facility-wide.
• Provides remediation, advice, support, training, and conflict resolution as required.
• Reviews and processes of all formal requests for rotation and preceptor, verification of provided credentials and electronic archiving of approved requests.
• Plans, prepares, and submits budget requirements/requests.
• Develops and maintains a variety of databases in order to track the onboarding and tracking of medical residents and students, as well as financial transactions associated with program.
• Experience working with administrative policies and regulations and the ability to apply them to practices related to clinical education programs.
• Displays good communication skills and the ability to clearly convey information to a variety of stakeholders in a timely manner.
• Mastery of a wide range of qualitative and quantitative methods for assessment and improvement of program effectiveness or the improvement of complex management processes and systems.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

This position will be assigned to support contingency operations and cross service coverage operations as Medical Support Assistant (MSA), for the Central Arkansas VA Healthcare System. The MSA is responsible for a wide range of assignments and provides administrative support to increase scheduling and communication integrity across all services. Work is performed collaboratively in an Interdisciplinary Coordinate Care delivery model (Patient Aligned Care Team, or Specialty Care Setting).

The primary duties of the Medical Support Assistant (MSA) may include but are not limited to:

• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Schedules and reschedules patients for treatment.
• Interviews patients for appointments.
• Refers patients to other medical specialty clinics
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veteran registration for and utilization of HealtheVet (MHV).
• Stocks basic office supplies for the clinical area.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits. Updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly, and regulations followed.
• Schedules outpatient appointments using Veterans Health Information Systems and Technology Architecture (VISTA) or DHCP scheduling options and VS GUI (when available).
• Consults with clinic staff when processing physician scheduling and administrative orders.
• Reviews and documents medical outpatient and inpatient electronic health records as well as administrative records.
• MSAs at this level refer all questions regarding medical attention to the appropriate health care team member.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Lead MSA is responsible for answering questions for lower graded staff relating to healthcare services in an inpatient or outpatient setting. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues, and maintains efficient workflow.

The primary duties of the Lead Medical Support Assistant (LMSA) may include but are not limited to:

• Assuring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work;
• Ensuring accurate and timely scheduling of appointments;
• Providing guidance to staff members, to include changes in policies and procedures;
• Distributing and balancing workload;
• Creating and maintaining employee work schedules;
• Orienting and providing on-the-job training for new and current employees;
• Ensuring all training requirements are met;
• Organizing the work structure of his/her assigned areas;
• Acting as a liaison between MSA and staff to resolve day to day conflicts.