Total 463 Junior Executive level Health / Beauty / Fitness job vacancies in SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

The Geriatric and Extended Care PA will provide high quality patient centered care to veterans under the different services such as Geriatric Medicine Outpatient Clinic, Community Living Centers, and Palliative/Hospice care service as assigned. The CLC/GEC PA is a licensed practitioner who will provide high quality patient centered care to veterans in different services throughout VA clinics and the VAMC's as assigned.

1. Administrative Duties

• Leadership responsibilities: Participation in staff meetings, hospital committees, and peer review process. Demonstrate effective communication both down to staff and up to leadership, to include issues that urgently affect Veteran patient care, safety, and/or satisfaction, completion of issue briefs, and acting as Section Chief when the Section Chief is on leave.
• HR: Maintaining VA training requirements, timely completion of documentation and upkeep of credentials required for privileging and re-privileging.
• Staff Management: Participate in the FPPE/OPPE process. Adheres to employee health requirements. Participate in Clinical Pertinence Reviews (routine medical record reviews).
• Time/Leave Management: Adherence to tour of Duties, timely requests for leave in VISTA and for clinic cancellations.

1. The exact privileges and procedures for a particular provider will be approved by the Professional Standards Board. Physician Assistant must meet the following qualifications:
2. Patient Care: Practitioners are expected to provide patient care that is compassionate, appropriate, and effective for the promotion of health, prevention of illness, treatment of disease, and care at the end of life.
3. Medical/Clinical Knowledge: Practitioners are expected to demonstrate knowledge of established and evolving biomedical, clinical and social sciences, and the application of their knowledge to patient care and the education of others.
4. Clinical Judgment: To ensure practice-based learning and improvement, practitioners are expected to be able to use scientific evidence and methods to investigate, evaluate, and improve patient care.
5. Interpersonal & Communication Skills: Practitioners are expected to demonstrate interpersonal and communication skills that enable them to establish and maintain professional relationships with patients, families, and other members of the health care team.

1. Practitioners are expected to show effectiveness in teaching, monitor and coordinate educational activities, and comply with necessary trainee supervision. The PA may supervise PA students from affiliated PA programs (and other programs on an occasional basis) who come to the VA for their required practicum.

The incumbent serves as a Lead Medical Support Assistant for Patient Care Services. The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to:

• Assuring coverage of all areas of responsibility.
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Ensuring productivity is maintained at the established level.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met.
• Organizing the work structure of assigned areas.
• Acting as liaison between MSA's and staff in order to resolve day to day conflicts.

Duties for this position includes, but is not limited to the following:

Enrollment Outreach Specialist

• Provides outreach services to all Veterans and their families and provide support for recently discharged service members transitioning to civilian life.
• Tracks the impact and outcome of the outreach events providing feedback to executive leadership including the number of enrollees per event.
• Assists in distributing outreach materials including applications, brochures, fact sheets, web content, and other targeted information which highlights medical center services and events and locations.
• Functions as a liaison for Veterans navigating the VA System and those community providers assisting with their care in the community.

• Serves as an expert benefit advisor to Health Administration Service Leadership and support the management information components of all eligibility related programs.
• Applies an extensive body of rules and regulations relative to Veterans Eligibility for VA healthcare benefits, assisting families with a Veteran's death, burial and explanation of death benefits.
• Enters demographic, insurance, and income information, into the Vista and Enrollment System.
• Provides administrative support and collaborates with inpatient staffing personnel such as Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative professional staff throughout AAVAMC area transitioning patients identified as ineligible for VA patient care.
• Processing Request for an Authorization to Release Health Information utilizing a Verbal Passcode (PO ran program) for family members/significant others to receive specified PHI.

• Identifies and collates health insurance information from all applicants for entry to the ICB or Vista, copies or scans insurance company enrollment identification cards, researches employers as needed to obtain complete data when applicants do not have complete information.
• Accurately generates patient data cards for veterans through the Identity Management Toolkit for proofing identity and the Veterans Health Identification Card (VHIC) System.
• Monitors enrolled patient data base information on a regular basis (at a minimum, annually) to perform updates to health insurance data, income assessments for the Means Test and Pharmacy Co-pay Exemption programs as mandated by law.

• Managing the New Enrollment Appointment Request (NEAR) list, and electronic wait list to verify and validate accuracy and resolve issues; providing input during team meetings to assist in resolving problems having to do with enrollment issues or panel assignments; performing administrative follow-up actions; sharing information and collaborating with the medical team in order to ensure continuity of care; evaluating patient information and clinic schedule lists to determine whether patient is vested.
• Generates and monitors enrolled patient data base information for accurate health insurance data, income assessments for the Means Test and Pharmacy co-pay exemption programs on a regular basis.
• Performs a variety of administrative functions associated with patient care and treatment in one of several clinics performing a variety of medical services.

• Prepares written correspondence for a broad spectrum of complex inquiries from internal and external customers by independently recognizing issues, topics or problems.
• Prepares and compose correspondence for the purpose of obtaining or supplying information.
• Prepares notification letters to new Veterans who are determined to be ineligible along with their appeal rights.
• Resolve conflicting or inconsistent information by dealing with various VA offices, sorting out errors and researching cases and events.

• Actively listen to customers with respect and concern; the incumbent will pay attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.

• Promotes Veteran registration for and utilization of My HealtheVet (MHV).
• Orients medical staff to basic administrative policies and procedures dealing with outpatient scheduling and other administrative topic.

Duties:
This position serves as the Security Assistant for Police Service within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems. Major duties and responsibilities include:

• Physical Security Support: monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs.
• Communications: monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations.
• Operations Support: performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits.
• Performs other related duties as assigned.

This position serves as the Security Assistant for Police Service within the Veterans Health Administration (VHA) with a primary purpose to monitor physical security equipment and systems. Major duties and responsibilities include:

• Physical Security Support: monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs.
• Communications: monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations.
• Operations Support: performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits.
• Performs other related duties as assigned.

• Physical Security Support: monitors and responds to alarms; traces access patterns, programming, assigns or removes user permissions, and remotely opens and secures doors during routine and emergency operations; determines when to dispatch law enforcement or other personnel to investigate; maintains radio/alarm activity records/logs to include dates, times, and results of communications and activities; prepares completed reports; issues and retrieves government issued keys and/or identification cards; and maintains accountability of Police Officer badges issued and all associated logs.
• Communications: monitors and receives routine and emergency calls from a variety of sources that need police, fire, medical or other emergency services; maintains contact with law enforcement units; monitors and directs responses to security and life safety communications, radio dispatches, telephone calls, and other emergency communication circuits; coordinates with various federal, state and local law enforcement officials for coordination of emergency situations; and operates a variety of communications equipment, telephones and computer systems to support both routine and emergency operations.
• Operations Support: performs system checks on a variety of equipment used in the dispatch center; troubleshoots systems when problems arise and resolves issues whenever possible; conducts equipment inventories and completes records and other logs; enters, updates and retrieves information from a variety of computer systems/databases; uses state and the National Crime Information Computer (NCIC) to access sensitive law enforcement information to support field operations and investigations; enters or updates regional and national records; compiles and prepares reports related to events occurring in the operation of the police control center; completes vehicle registration tasks and issues decals and permits.
• Performs other related duties as assigned.

Major duties include, but are not limited to:

• Monitoring, for compliance and timely update, of expiration of time-limited credentials.
• Serving as subject matter expert (SME) in the field of credentialing.
• Receiving and reviews VetPro reports detecting problem areas requiring further investigation.
• Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.
• Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.
• Determining processes for coordination of incoming data and documents from a variety of sources.
• Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
• Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.
• Developing and providing routine and special reports as requested by the C&P manager/Analyst.
• Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).
• Reconciling transactions and resolving discrepancies with Fiscal Service.
• Performing other credentialing duties as assigned.

Supports Diagnostic Procedures

• Assists physicians and nurses in the performance of diagnostic examinations by performing duties such as monitoring vital signs, preparing, and positioning the patient, or by performing a variety of routine diagnostic tests such as glucometer test for blood glucose level, collection of urine sample, etc.
• Assists with Technical Nursing Treatments
• Assists physicians and nurses in the care and treatment of veteran patients receiving medical, surgical, or skilled longer-term treatment.
• Observes and reports to the professional nurse changes in patient behavior, attitude, bodily complaints, and appearance.
• Observes patients for any change in condition (deviation in color, pulse, respiration, temperature, and blood pressure) and reports them to the Registered Nurse.
• Reports the condition of wounds and skin and any reaction to or results of treatments.

• Provides a full range of patient care to complex patients with a variety of physical and/or behavioral problems including personal nursing care, support duties and treatments.
• Uses good communication skills in dealing with patients, some of whom are unusually difficult to care for or communicate with.
• Provides effective action in emergency situations.
• Performs actions targeted to the maintenance/restoration of skin integrity by assisting nurses with turning patients and cleaning patients as needed.
• Assists nurses, preparing patients for transport to procedures by obtaining oxygen tanks or other needed equipment.
• Complies with universal precaution and with all infection control policies and procedures
• Provides emotional patient and family care.
• Maintain patient privacy.
• Responds appropriately to emergency situations
• Assists/completes clerical and transport functions as needed.
• Makes rounds to ensure visual contact, safety and comfort of each patient.

• Maintains a safe/clean work environment and completes assigned environmental duties
• Demonstrates appropriate actions in environmental emergency situations.
• Employs appropriate lifting/moving, transfer and assistive devices and demonstrates safe and proper body mechanics.
• Utilizes equipment in a safe manner.
• Reports unsafe equipment and working conditions to appropriate individuals.
• Offers assistance to coworkers when needed.
• Participates in QI activities as directed.
• Practice cost effective measures in the use of supplies and equipment.
• Enters Information on the Patients' Records/Charts
• Enters specific information onto the patients' records using the Computerized Patient Record System (CPRS).
• Enters information regarding the care rendered and the condition and progress of the patient.
• Performs direct patient support work including personal patient care and/or basic patient education.

• Performs a wide variety of duties aimed at increasing the comfort and spirit of the patient.
• Takes care of patients' routine care and comfort needs for psycho/social/spiritual well-being, personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, safety, etc.

• Teaches patients and family members the necessity to continue the procedures for proper health care.
• Assists with specific health teaching, such as reminding diabetic patients of the importance for skin care and following a diet, reinforcing the importance of exercise and diet for the cardiac patients, etc.

• Support professional staff and veterans as needed with maintaining a clean, safe environment of care.
• Cleans bedside tables, stocks linens, cleans wheelchairs and other direct resident care equipment using appropriate precautions.

• Use standard precautions and personal/patient protective devices
• Recognizes and reports unsafe situations. Initiates appropriate emergency interventions
• Maintains a safe/clean work environment, ensuring patient privacy
• Participates in unit-based medical center and organizational in-services and continuing education activities
• Adheres to dress-code policy

Supports Diagnostic Procedures

• Assists physicians and nurses in the performance of diagnostic examinations by performing duties such as monitoring vital signs, preparing, and positioning the patient, or by performing a variety of routine diagnostic tests such as glucometer test for blood glucose level, collection of urine sample, etc.
• Assists with Technical Nursing Treatments
• Assists physicians and nurses in the care and treatment of veteran patients receiving medical, surgical, or skilled longer-term treatment.
• Observes and reports to the professional nurse changes in patient behavior, attitude, bodily complaints, and appearance.
• Observes patients for any change in condition (deviation in color, pulse, respiration, temperature, and blood pressure) and reports them to the Registered Nurse.
• Reports the condition of wounds and skin and any reaction to or results of treatments.

• Provides a full range of patient care to complex patients with a variety of physical and/or behavioral problems including personal nursing care, support duties and treatments.
• Uses good communication skills in dealing with patients, some of whom are unusually difficult to care for or communicate with.
• Provides effective action in emergency situations.
• Performs actions targeted to the maintenance/restoration of skin integrity by assisting nurses with turning patients and cleaning patients as needed.
• Assists nurses, preparing patients for transport to procedures by obtaining oxygen tanks or other needed equipment.
• Complies with universal precaution and with all infection control policies and procedures
• Provides emotional patient and family care.
• Maintain patient privacy.
• Responds appropriately to emergency situations
• Assists/completes clerical and transport functions as needed.
• Makes rounds to ensure visual contact, safety and comfort of each patient.

• Maintains a safe/clean work environment and completes assigned environmental duties
• Demonstrates appropriate actions in environmental emergency situations.
• Employs appropriate lifting/moving, transfer and assistive devices and demonstrates safe and proper body mechanics.
• Utilizes equipment in a safe manner.
• Reports unsafe equipment and working conditions to appropriate individuals.
• Offers assistance to coworkers when needed.
• Participates in QI activities as directed.
• Practice cost effective measures in the use of supplies and equipment.
• Enters Information on the Patients' Records/Charts
• Enters specific information onto the patients' records using the Computerized Patient Record System (CPRS).
• Enters information regarding the care rendered and the condition and progress of the patient.
• Performs direct patient support work including personal patient care and/or basic patient education.

• Performs a wide variety of duties aimed at increasing the comfort and spirit of the patient.
• Takes care of patients' routine care and comfort needs for psycho/social/spiritual well-being, personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, safety, etc.

• Teaches patients and family members the necessity to continue the procedures for proper health care.
• Assists with specific health teaching, such as reminding diabetic patients of the importance for skin care and following a diet, reinforcing the importance of exercise and diet for the cardiac patients, etc.

• Support professional staff and veterans as needed with maintaining a clean, safe environment of care.
• Cleans bedside tables, stocks linens, cleans wheelchairs and other direct resident care equipment using appropriate precautions.

• Use standard precautions and personal/patient protective devices
• Recognizes and reports unsafe situations. Initiates appropriate emergency interventions
• Maintains a safe/clean work environment, ensuring patient privacy
• Participates in unit-based medical center and organizational in-services and continuing education activities
• Adheres to dress-code policy

MAJOR DUTIES AND RESPONSIBILTIES

Technical Program Duties: 65%

• Under general supervision, the Program Support Assistant (PSA) is responsible for the submission of all statistical and administrative reports or data from their designated assignment area with the aforementioned programs. This may include data research and entry, program reports, patient lists, accounting and budgetary duties and ongoing responsibility for projects. problems. or requirements that arise within their designated work site. The work will be performed in a timely, professional and courteous manner to sustain quality patient care and customer satisfaction.
• Responsible to operate all necessary applications within FBCS, CPRS and VistA (including but not limited to VistA FEE, Lodging, Admissions, AOD, Caregiver, TCM, MFH and Eligibility Computer Systems as well as ability to work with Microsoft Word, Outlook, Power Point, SharePoint and Excel Spreadsheets).
• Will assess the dimension, consequences, and impact of the assigned work and thus prioritize, collect, and assemble the necessary facts, resolving conflicts, and performs these functions independently. Creativity in the development of procedures where no guidelines exist may be necessary; will identify these irregularities in the course of the work and reconcile those problems .
• Educate Veterans and family members of Veterans on benefits, eligibilities alternative lodging and other available programs with in the Service. Issue discount letters for non-eligible or families, meal vouchers as appropriate by policy.
• Monitor and ensure external supporting services goals are met i.e. dietary, housekeeping, logistics, respiratory and voluntary to complement our systems or services.
• Resolve problems with office equipment malfunctions, obtaining JRM, Engineering, copier/fax technician, or Facilities Management support as indicated.
• Assigned as an authorized user of the Government Purchase Card for small item purchasing in their designated site and section. As an authorized user of this card the incumbent is responsible for meeting the standards for documentation and monthly reconciliation of the purchase cards in accordance with all rules and regulations.
• Automated Data Processing Application Coordinator (ADPAC) liaison, responsible for systems administration within the service and will provide guidance and assistance to clinical staff within the service. Conduct training for new employees as to the administrative requirements of their jobs in the program, i.e., function, documentation, clinic encounters. etc.

• Works with a patient population ranging from age 18 through senior adults (age 65 and over) and must be aware of, and respond appropriately to the physical, social, and psychological differences among these groups.
• Communicate effectively with patients, patient's family or caregiver, clinical staff, and hotel contractors in person or by telephone in order to assess the Veteran's needs.
• Take messages; track call-ins/call-off by other staff members, and notify the appropriate supervisor, they will assess Veterans' needs, assist with the Veteran's situation or redistribute to the appropriate manager, social worker, department, patient advocate, etc.
• Handle consult requests expeditiously or assign to the respective social worker as they are received in the service and log them into the tracker.
• Working with the clinical unit/providers, the PSA will ensure Veterans are screened and approved appropriately prior to social services being rendered.

• Obtain, organize, file and retrieve reports, correspondence, and numerical data for use in preparing status reports, briefings, and presentations i.e. daily AOD log, gain and losses sheets, lodging lists and admission reports, medical records etc. in accordance with all Federal, VA and local policy and guidance.
• Responsible for the administrative handling of all records, forms and documents, retrieval and dissemination of data relating for the programs listed above.
• Type, edit, maintain current copies of records or forms relating to the program such as letters, memos, reports and summaries, surveys, program brochures, letters of introduction, and other types of written communications.
• Compose correspondence; prepare agendas and meeting minutes as indicated to assist clinical functions of as the need arises.
• Print daily roster of Veterans when necessary, maintain a weekly list of scheduled CNH Veteran VA medical center appointments and arrange travel consults to meet the appointments.
• The PSA will perform other duties as assigned.

VA offers a comprehensive total rewards package.

Duties include, but are not limited to:

• Performing initial medical histories and physical examinations on new and established patients at the Aleda E. Lutz VA Medical Center, indicating clinical problems and patient assessment.
• Providing and coordinating comprehensive care for assigned patients in any care setting, within the limits of this Scope of Practice.
• Performing special examinations, such as compensation and pension examination, examinations on outpatients and also non-adjudicative employee health examination after appropriate training has been completed.
• Performing periodic physical examinations on outpatients ,and screening them to determine the need for further health care.
• Ordering appropriate laboratory tests, consultations, and other diagnostic studies according to criteria previously established by the supervising physician(s) and the Medical Staff Executive Committee.
• Drawing blood specimens (venipuncture) for testing and performing other comparable procedures when personnel who customarily perform such procedures are not available.
• Making interim or final summaries of patients' medical records as required. The responsible physician(s) will review and sign the summary.
• Making appropriate records on all procedures performed for which the PA is responsible.

The duties of the position may include but, are not limited to:

• Responsible tor determining Veteran eligibility status for BT mileage reimbursement and requests for payment of special mode transportation (ambulance, air ambulance, wheelchair, etc.).
• Processes BT mileage reimbursement requests, assigning the correct Fund Control Point (FCP) to each transaction.
• Performs BT financial Co-pay tests to determine BT eligibility and notifies veteran of outcome.
• Incumbent serves as a liaison between medical center personnel, Veterans and their representatives requesting transportation, and is responsible for arranging and coordinating, ambulette, ambulance, and airline trips etc., using the most cost-efficient mode to the Government. Incumbent ensures completion of consults for special mode trips in Computer Patient Record System (CPRS) daily.
• Patient Record System (CPRS) daily. Assures all vendors billing information, BT data, and control point obligation data is entered correctly in the pertinent computerized fiscal budget accounts.
• Assures all vendors billing information, BT data, and control point obligation data is entered correctly in the pertinent computerized fiscal budget accounts.
• Daily responsibilities include transportation appointment scheduling, collecting, compiling, and tracking data and statistical information in support of VTS and SMT programs.
• Performs a basic analysis of the data and generates a variety of reports.
• Aggregates incoming data from a variety of sources.
• Reviews documents, reports, and/or application for omissions and inconsistencies, and ensures data entry is complete and accurate.
• Enters pertinent information into an automated tracking system.
• Maintains automated system of program-specific data to track items such as service project milestones, progress reports, program
  trends, performance measures, compliance strategies, etc.

Major Duties Include, but are not limited to the following:The Nursing Assistant provides direct patient/resident care in a variety of settings, including acute care units, acute mental health unit, community living center. Care includes assisting with Activities of Daily Living (ADLs), such as bathing, dressing, eating and mobility. Operates a variety of equipment including, but not limited to, wheelchairs, stretchers, vital sign machines, bladder scanners, lifts and oxygen. Assists with procedures using proper technique. Transports patients using safe technique. Completes thorough, timely and accurate documentation of care provided. Must be able to recognize and react to acute changes or emergent patient conditions such as bleeding, abnormal vital signs and behavior crisis. Duties if this position include but are not limited to :

• Assists in the care and treatment of patients receiving medical, surgical, or mental health treatment. Observes and reports changes in patient behavior, attitude, and appearance, such as patients' color, vital signs, wound/skin condition, and reaction to/results of treatment.
• Assists in the performance of treatment by performing duties such as the taking/monitoring, recording, and reporting of vital signs, height, weight, patient concerns/symptoms, and less obvious changes in patients' condition. Assists with treatment and diagnostic procedures by preparing and positioning the patient, obtaining supplies/equipment, reassuring the patient, cleaning up following the procedure, documenting/reporting concerning the procedure, and conducting post-procedure checks on the patient as directed by the RN.
• Provides care to patients experiencing extremes of behavior, including those who are severely depressed, agitated, and/or acting out and those patients with complex medical conditions. The care provided frequently involves setting up/working around various types of medical equipment and the use of medical supplies.
• Recognizes emergency situations and appropriately intervenes while awaiting assistance

Duties include, but not limited to, the following major responsibilities:

• Utilizes glucose monitoring machine to receive glucose readings for Veterans refers deviation to appropriate health care staff
• Provides direct care for Veterans
• Makes observations of subtle changes in resident's condition, i.e., behavior shifts, mood, skin coloring, appetite, etc. and acts accordingly within the NA's assigned role.
• Documents care given, observations and responses on appropriate tools or forms.
• Responds appropriately to subtle patient changes by contacting the appropriate nursing personal
• Administers complete tracheostomy care, including suctioning.
• Monitor and documents patient intake and output reports deviations timely and accurately
• Performs nursing procedures within scope of practice and according to policies and standard procedures to care for the Veteran for such procedures but not limited to enemas, catheterization, colostomy care, skin care simple dressing, application of braces and prosthetic devices, monitoring of
• Works on small group activities with Veterans/residents according to the patients/resident treatment plan.
• Recognizes the residents' autonomy and promotes independence by means of respect, limit setting and individualized treatment Actively participates in Treatment Planning Meetings.
• Utilizes equipment to promote the Veteran self-care, such as lift equipment, Hydro sound Tubs, and Veteran/Resident Wandering System.
• Follows established safety practices and reports to the supervisor as promptly as possible unsafe conditions, unsafe practices or any occupational illness or injury sustained.
• Adheres to all safety and health standards, regulations work practices and uses proper protective equipment as required.
• Demonstrates safe work practices. Complies with safety rules and regulations for safe job performance and fire protection. Practices safe body mechanics, uses mechanical devices, and or requests help when needed in moving, lifting, or turning patients to prevent injury to patient, self, or others.
• White Boards completed and updated each shift
• Collaborates with the appropriate leads to remove broken equipment from services immediately, tags it as such and follows through for appropriate disposition of the broken equipment.
• Pressure ulcer & fall prevention and Fall Prevention

The Supervisory Medical Support Assistant will perform administrative support duties that may be performed in a Clinic Based Outpatient Clinic (CBOC), Inpatient or Outpatient Clinic. The Supervisory MSA at this level plans and directs programs at a medical center and/or satellite outpatient clinic and is delegated full supervisory responsibility. Assignments at this level include but may not be limited to: assigning and evaluating the work of subordinate staff; resolving complex problems to ensure that patient services are met; evaluating new products, equipment, and systems in order to make recommendations for improved operations; identifying educational and training needs; making final decisions on selections; evaluating performance; and taking disciplinary action when necessary. The Supervisory MSA is delegated full administrative responsibility for planning and directing the MSA's activities. The Supervisory MSA is responsible for extracting and analyzing data in order to provide reports in support of performance measures to senior management.

• Supervision. Including but not be limited to, carries out a full range of administrative and supervisory duties, to include assignment of work, performance evaluations, selection of staff, and recommendations for awards and advancements. Organizes work, sets priorities, and delegates tasks and responsibilities in order to meet deadlines.
• Resource Management. Manages fiscal matters, forecasts resource and equipment needs, and identifies budgetary needs.
• Demonstrates Courtesy and Professionalism. Shows courtesy, respect, and a positive attitude toward patients, co-workers, subordinate staff, and the public. Demonstrates ability to collaborate, communicate, set priorities, and organize work in order to meet deadlines and to ensure compliance with established processes, policies, and regulations.
• Identifies Customers' Concerns. Applies discernment and sensitivity when performing tasks required to resolve issues accurately and timely. Demonstrates advanced knowledge of technical health care processes as they relate to patients' access to care. Collaborates, communicates, and demonstrates customer service and interpersonal skills with all healthcare professionals in order to ensure quality and continuity of care and as well, to ensure compliance with established policies and regulations.
• Advanced Clinical Support. Demonstrates advanced knowledge of managing care in the community and authoritatively utilizes various reference sources. Makes decisions and empowers others to collaborate in order to resolve problems within a complex systems environment. Applies authoritative knowledge of policies and procedures associated with operational activities that affect community care workflow, patient care, and the revenue process.
• Operates Computerized Programs. Utilizes computerized programs and databases in order to enter, modify, and retrieve sensitive information and various data into or from electronic medical records, scheduling systems, and/or reporting formats. Maintains patient confidentiality with written and verbal information, per HIPAA requirements. This may include preparing reports in various formats and presenting data to various organizational levels.
• Applies Knowledge of Medical Terminology. Demonstrates advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians in order to be able to communicate effectively with both professional and non-professional employees in a variety of occupations and at various levels of responsibility.
• Employee Education. Complies with Employee Education requirements by completing mandatory annual assignments through the TMS and complies with any other training or education requirements as determined by the supervisor.