Total 38 workforce administration job vacancies in Health / Beauty / Fitness category in West Haven, Connecticut

• Provide supervision for employees responsible for clinical care coordination and financial and administrative work in the support of the VA Community Care.
• Discuss, investigate, and respond to employees grievances and dissatisfactions to resolve conflicts.
• Provision and oversight of an annual multi million-dollar budget which includes budget formulation, justification, and financial reporting.
• Prepare, review, and submit budget estimates to executive leadership.
• Responsible in developing and coordinating internal review systems to assure that both clinical and administrative activities are in compliance with agency and accrediting and regulatory requirements.
• Provide for full administration of reporting, evaluation, and fee requirements associated with the accreditation of the organization.
• Develop both long and short-range policies and plans by coordination the needs of VA Community care for the medical center.
• Provide planning and direction for the Care in the Community.
• Identify needs and potential issues/concerns and devises flexibilities in operation and constructive, cost-effective approaches to the resolution of problems.
• Establish minimum standards for quality and productivity.
• Direct program implementation.

Major Duties may Include:

• The incumbent performs key duties in the areas of program management analysis, administration, supervision and coordination in support of the various units under the Patient Administration Section (PAS), including Eligibility, Enrollment, Compensation & Pension, Emergency Room Administration, decedent affairs, fugitive - felon, as well as after-hours administrative operations performed by the Administrative Officer of the Day (AOD) as well as to the lower lead positions.
• The incumbent provides a high level of administrative support to the Business Office, upper management and clinical services. The primary supervisory function of this position is to provide leadership in a wide variety of activities relating to enrollment, eligibility, compensation and pension, as well as emergent and after hours administrative operations and to provide support to the section's lead positions.
• The incumbent has full responsibility for organizing, planning, directing and controlling all the programs aligned under PSS, and directly supervises several Program Support Assistants and AODs.
• Sets priorities and assigns work to be accomplished to meet these priorities.
• The incumbent assures staff capabilities through recruiting, continuing short and long-term training, and staff participation in meetings and seminars. The incumbent is responsible for the application and the implementation of EEO requirements and EEO.
• Keeps informed of, supports, and communicates to employees EEO policies, plans, and programs. Seeks out and utilizes available resources, including appropriate personnel generalists, EEO specialists, and training resources in conducting these responsibilities. Incumbent will be appraised on the effectiveness of his/her EEO performance.
• Incumbent is responsible for all the enrollment programs to include administrative processes, health benefits eligibility determination, and all aspects of the health benefits administration as outlined by the Health Eligibility Center (HEC).
• Serves as the system-wide technical expert and Program Manager for all enrollment and eligibility activities for the HWWVAMC. This includes both overseeing and performing technical activities with screening, processing and assisting Veterans, non-Veterans, and other beneficiaries seeking all varieties of health and other VA benefits. As the Enrollment Program Manager, the incumbent will be responsible for developing program materials, i.e. Standard Operating Procedures (SOPs), station policy, and relaying content to appropriate staff throughout the VAMC.
• Responsible for completing routine and special reports, i.e. Catastrophically Disabled, Inconsistency Data Elements, Military Service Data Inconsistencies, etc. required by local management and VACO regarding Veterans.
• This position requires coordinating and integrating the functions of several organizational segments. Contacts with all sections of the Business Office and other services in the VAMC, both clinical and administrative, are required with emphasis on the medical staff and Business Office. Because the work is part of a group section, it is imperative that the incumbent have a cooperative attitude in carrying out the duties as related to other employees and can communicate with staff members at all levels, from highly trained professionals such as physicians and nurses, to clerical support personnel who have not had experience or skill in enrollment and eligibility processes.

Assignments at this level include, but are not limited to:

• Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
• Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and makes adjustments as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.
• All other duties as assigned.

Duties are, but not limited to:
1. Provides direct shift supervision of all subordinate employees to ensure appropriate diagnostic and therapeutic respiratory care is provided.
2. Responsible for directing and/or modifying the scheduling of staff shift assignments for routine and/or urgent respiratory and pulmonary procedures.
3. Records and maintains patient and procedures data and associated departmental records for statistical purposes.
4. Regularly monitors condition of respiratory equipment and is responsible for recommending necessary repair or replacement.
5. Evaluates effectiveness/appropriateness of clinical/diagnostic activities and staff performance and makes recommendations for improvement.
6. Teaches and evaluates techniques, procedures and equipment use.
7. Regularly (night/evening shift) monitors quality control, ensures staff compliance with physician orders, patient education, and departmental policies and procedures.
8. Monitors day-to-day functioning of equipment and equipment needs.
9. Assists with purchasing supplies and equipment, and provides input, when requested, to all major decision making and program changes.
10. Ensures that all respiratory care patient activities are properly documented in the clinical record and department workload records, and where/when necessary, coach's staff on appropriate corrective actions (monitors every shift).
11. Provides periodic workload and utilization reports (at least two/yr).
12. Initiates performance improvement action plans as directed by the Chief and follows through until completion.
13. Proactively identifies problems, recommends, and as directed, implements effective solutions in a timely manner (within in two weeks).
14. Assists in the orientation and training of new staff and provides clinical instruction to other members.
15. Keeps staff therapists informed of matters that affect them and has the authority to authorize overtime and enlist additional therapist support.
16. Assists the Assistant supervisor in preparing the 24/7 staff work schedule.
17. Makes recommendations for promotion, special advancements, reassignments, awards, and when appropriate disciplinary action of subordinate staff therapists.
18. Participates in the orientation program for new employees.
19. Provides input into the development and evaluation of patient care standards.
20. Provides respiratory care consults for requesting medical staff by performing patient care assessments.
21. Administers oxygen and other gas therapy; humidity therapy; and aerosol therapy; as specified by a physician's order.
22. Performs Bronchopulmonary Hygiene Therapy including, IPV, Cough Assist, Chest Physical Therapy (CPT) to assist broncho-pulmonary drainage and assists patients in performing hyperinflation-breathing exercises using Incentive Spirometry, EzPAP, and similar devices.
23. Monitors patient's physiological responses, i.e., vital signs, arterial blood gases, and blood chemistry changes to therapy and documents results/evaluation in the appropriate medical record.
24. Performs arterial puncture (radial, or brachial) to obtain specimen for arterial blood gas analysis, analyzing values using the iSTAT machine or sends specimen to lab in a timely manner. May also perform STAT ECG's and provides ECG support during off-tours and when the Heart Station is closed.
25. Administers respiratory medications (e.g. bronchodilators, pentamidine, nitric oxide) and collects respiratory specimens (e.g. sputum) per doctor's order and in accordance with department policy.
26. Provides emergency airway management to include endotracheal intubations, CPR, and manual ventilation.
27. Initiates, monitors, and manages complex respiratory care devices such as mechanical ventilators, metabolic monitors, Bronchoscopy systems, CPAP/BiPAP, Sleep lab.
28. Monitor Sleep lab procedure during the sleep study physician.
29. Inspects and tests respiratory care equipment to ensure equipment is functioning properly.
30. Provides support when assigned for various pulmonary section programs, e.g.: Bronchoscopy Suite, Home Oxygen Therapy, Pulmonary Clinic, and Consult Services.
31. Performs routine trach changes, including upsizing and downsizing per physician order.
32. Provides training to patient and/or caregiver on use of home nebulizer, portable suction machines and other devices for respiratory home care.
33. Provides accurate and timely documentation of ALL procedures and therapy in the appropriate medical record, e.g. BCMA, CPRS.

Work Schedule: Monday through Sunday from 12:00 am to 8:00 am. OR 8 hour shift for 5 nights with rotating weekends.
Telework: Not available
Functional Statement #: 41637F
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Duties include but not limited to:

• The incumbent functions as the primary liaison to multiple staff offices and serves as the conduit for information flow and management of assignments between such offices. Monitors and manages incoming actions and requests from initial receipt to completion and closeout. Analyzes the subject matter of incoming information for appropriate distribution to offices internal or external to the office. Receives and monitors completed actions or responses; analyzes responses for completeness and accuracy against known policies and procedures; and ensures action or inquiry is closed out with the inquirer or office. Conducts or participates in special information flow studies, analyses, presentations and briefings, as assigned.
• Conducts analytical studies on particular operational processes, issue topics, or related special projects. Studies and projects addressed are commonly so diverse and intense that they often require input and assistance from departmental or program offices.
• Works in coordination with other internal reviewing services regarding complex audits and internal/external reviews of a national concern; i. e, fiscal efficiencies and organizational structure that are reviewed by prominent parties such as the Office of the Inspector General (OIG) or the Government Accountability Office (GAO). The incumbent tracks both routine and uncommon deadlines initiated by OIG/GAO and internal reviewing officials to ensure timely submission of responses and actions.
• Manages and coordinates of all online communication tools such as assigned intranet websites, internal SharePoint website collection, and other related informational tools in consultation with communication specialists. Assures compliance with all applicable policies, and development and maintenance of internal management processes related to these online tools.
• Coordinates events hosted by officials, including town hall meetings with internal staff, with assistance from continuing educational staff and initiatives when warranted. The incumbent completes all steps required within an event management process, including facilitating selection of the event time, developing a formal agenda, managing any required contracts and all logistical items, disseminating information to attendees, and ensuring smooth execution of the event.

This nurse provides health promotion, health education and coaching on wellness, disease prevention, and chronic care management. The focus is on individual growth and development in outpatient PACT nursing practice.

Major duties include, but are not limited to:

• Promotes patient-centered care in the management of chronic disease using VA guidelines and protocols.
• Implements nursing interventions/orders in a timely and complete manner.
• Has knowledge of population characteristics including cultural, ethnic, gender and religious diversity. He/she must have knowledge of family dynamics, psychotherapy, developmental theory and interpersonal relationships and systems approach to clinical care.
• Serves as a preceptor or field instructor for students and employees in orientation.
• Utilizes systematic data collection, aggregation, analysis, and reporting techniques to achieve concurrent compliance review of identified quality/patient safety metrics.
• Triages walk-in/acute care visits and utilizes RN protocols to assist with triaging.
• Manages same day patient care needs and coordinates procedures, labs, transitions, education and follow up if indicated.
• Based on the daily huddle, identifies patients that will require special nursing care and collaborates with the team about how best to meet that patient's needs.
• Maintain ongoing appointments of varying modalities (telephone clinic, face-to-face, telehealth, secure messaging). Face-to-face and scheduled telephone follow up visits should be at least 4-7 visits per day.
• Promotes collaborative behavior and team efforts. Is confident of abilities, effectively initiates solutions and, is alert to new opportunities, techniques, and approaches.
• Recognizes ethical issues related to professional nursing practice and models appropriate action by providing and directing others in the provision of care following established policies and ANA Code of Ethics for Nurses.
• Formulates a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing Practice.
• All other duties as assigned, pertaining to this occupation, to meet the needs of the Agency, Department, Facility, and/or Service.

The Advanced Practice Nurse position is located in Mental Health service at the West Haven, CT campus. This position is full time at 40 hours per week.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

The incumbent practices in Mental Health (MH) Service as a Psychiatric Mental Health Nurse Practitioner (PMHNP) to provide a full range of services emphasizing quality, timeliness, and the advancement of the VA mission. The PMHNP provides advanced clinical practice, consultation, and management.

The PMHNP practices to the full extent of their education, training, and certification. Core functions are outlined in the clinical privileges that correspond with this position. The PMHNP has prescriptive authority as indicated by their position.

The PMHNP is a licensed independent practitioner with advanced education and national certification who provides evidence-based care for a population of patients.

Major duties and responsibilities of the position:

• Uses advanced clinical judgment to independently provide evidence-based treatment to Veterans with acute or chronic mental illness including use of psychotropic medications, psychotherapy, and other modalities.
• Provides patient and family education on medical/mental health conditions, preventive measures, and prescribed treatments.
• Demonstrates leadership and engages in collaboration with other mental health and specialty care professionals while involving Veterans and their families (as appropriate), in treatment plan development.
• Assesses and adjusts the plan of care as needed to achieve optimal patient outcomes.
• Counsels and treats patients with substance use disorders.
• Orders and interprets diagnostic studies.
• Initiates referrals/consults to specialty services.
• Exemplifies the ICARE core values of-Integrity, Commitment, Advocacy, Respect, and Excellence

• This position is an AFGE Bargaining Unit position.
• May be required to attend conference at other facilities or other VA sites on occasion.
• This position is in the Excepted Service.

The Patient Aligned Care Team (PACT) Outpatient Staff Registered Nurse (RN) is responsible for providing competent, evidence-based gender-specific care to primary care patients and oversight of licensed vocational nurses/nursing assistants, as appropriate to the setting. This nurse provides direct Veteran care and care coordination, as it pertains, to Veterans and their care within the Primary Care Department. The selectee manages assigned panel(s), utilizes registries, and ensures appropriate evaluation and access is provided to patient panels. This nurse provides health promotion, health education and coaching on wellness, disease prevention, and chronic care management. The nurse will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization. Demonstrates leadership in delivering and improving holistic, primary care through collaborative strategies with others. Evaluates practice in an ongoing process, based on best evidence. Provides peers with informal constructive feedback for improvement. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Contributes professional outpatient nursing perspective in discussions with the interdisciplinary team. Partners with others to effect change and produce optimal outcomes. Supports colleagues through knowledge sharing to provide safe, quality outpatient nursing care. Shares educational findings, experiences, and ideas with peers. Questions PACT clinical practices for the purpose of providing evidence-based care. Participates in activities and strategies to sustain an evidence-based-practice culture. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Core elements of performance include knowledge and active participation in the unit/program level quality improvement process and initiatives as well as customer service programs.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday - Friday, 8:00am-4:30pm
Telework: Not available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

Duties are, but not limited to:
1. Provides direct shift supervision of all subordinate employees to ensure appropriate diagnostic and therapeutic respiratory care is provided.
2. Responsible for directing and/or modifying the scheduling of staff shift assignments for routine and/or urgent respiratory and pulmonary procedures.
3. Records and maintains patient and procedures data and associated departmental records for statistical purposes.
4. Regularly monitors condition of respiratory equipment and is responsible for recommending necessary repair or replacement.
5. Evaluates effectiveness/appropriateness of clinical/diagnostic activities and staff performance and makes recommendations for improvement.
6. Teaches and evaluates techniques, procedures and equipment use.
7. Regularly (night/evening shift) monitors quality control, ensures staff compliance with physician orders, patient education, and departmental policies and procedures.
8. Monitors day-to-day functioning of equipment and equipment needs.
9. Assists with purchasing supplies and equipment, and provides input, when requested, to all major decision making and program changes.
10. Ensures that all respiratory care patient activities are properly documented in the clinical record and department workload records, and where/when necessary, coach's staff on appropriate corrective actions (monitors every shift).
11. Provides periodic workload and utilization reports (at least two/yr).
12. Initiates performance improvement action plans as directed by the Chief and follows through until completion.
13. Proactively identifies problems, recommends, and as directed, implements effective solutions in a timely manner (within in two weeks).
14. Assists in the orientation and training of new staff and provides clinical instruction to other members.
15. Keeps staff therapists informed of matters that affect them and has the authority to authorize overtime and enlist additional therapist support.
16. Assists the Assistant supervisor in preparing the 24/7 staff work schedule.
17. Makes recommendations for promotion, special advancements, reassignments, awards, and when appropriate disciplinary action of subordinate staff therapists.
18. Participates in the orientation program for new employees.
19. Provides input into the development and evaluation of patient care standards.
20. Provides respiratory care consults for requesting medical staff by performing patient care assessments.
21. Administers oxygen and other gas therapy; humidity therapy; and aerosol therapy; as specified by a physician's order.
22. Performs Bronchopulmonary Hygiene Therapy including, IPV, Cough Assist, Chest Physical Therapy (CPT) to assist broncho-pulmonary drainage and assists patients in performing hyperinflation-breathing exercises using Incentive Spirometry, EzPAP, and similar devices.
23. Monitors patient's physiological responses, i.e., vital signs, arterial blood gases, and blood chemistry changes to therapy and documents results/evaluation in the appropriate medical record.
24. Performs arterial puncture (radial, or brachial) to obtain specimen for arterial blood gas analysis, analyzing values using the iSTAT machine or sends specimen to lab in a timely manner. May also perform STAT ECG's and provides ECG support during off-tours and when the Heart Station is closed.
25. Administers respiratory medications (e.g. bronchodilators, pentamidine, nitric oxide) and collects respiratory specimens (e.g. sputum) per doctor's order and in accordance with department policy.
26. Provides emergency airway management to include endotracheal intubations, CPR, and manual ventilation.
27. Initiates, monitors, and manages complex respiratory care devices such as mechanical ventilators, metabolic monitors, Bronchoscopy systems, CPAP/BiPAP, Sleep lab.
28. Monitor Sleep lab procedure during the sleep study physician.
29. Inspects and tests respiratory care equipment to ensure equipment is functioning properly.
30. Provides support when assigned for various pulmonary section programs, e.g.: Bronchoscopy Suite, Home Oxygen Therapy, Pulmonary Clinic, and Consult Services.
31. Performs routine trach changes, including upsizing and downsizing per physician order.
32. Provides training to patient and/or caregiver on use of home nebulizer, portable suction machines and other devices for respiratory home care.
33. Provides accurate and timely documentation of ALL procedures and therapy in the appropriate medical record, e.g. BCMA, CPRS.

Work Schedule: Monday through Friday from 12:00 am to 8:00 am, and rotating weekends OR 8 hour shifts 5 nights with rotating weekends.
Telework: Not available
Functional Statement #: 41637F
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Incumbent works under the direction of the Nurse Manager. Responsibilities include providing nursing care to patients undergoing radiology special procedures, monitoring and administering moderate sedation, recovery of patients post sedation, and other duties as required for patient care needs. Documents treatments and patient care utilizing CPRS. Maintains a safe and dignified environment. Rotation to on call during all weekend, holiday, evening, and night (WHEN) hours.

Work Schedule: Days with rotation to on-call
Compressed/Flexible: Authorized
Telework: Not Authorized
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not Required

Notifications:

• This is a NAGE Bargaining Unit position.
• Current employees must submit copies of their most recent Sf-50, (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is in the Excepted Service.
• Veterans preference does not apply for other current permanent Federal agency employees.
• May be subject to satisfactory completion of our credentialing process.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

The Outpatient Mental Health (MH) Registered Nurse (RN) is responsible for providing competent, evidence-based care to assigned patients. The MH RN will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization consultation. The psychiatric MH RN independently provides patient-centered and recovery-oriented care and maintains self-awareness while caring for patients living with MH conditions. They facilitate warm hand-offs, telemental health care, and nurse-led psychoeducational groups; uses therapeutic communication techniques, practice de-escalation techniques, utilize recovery-oriented language, and provide Veterans, their family members, and/or significant others with education regarding their illness, medications, and treatment plan. The MH RN actively participates in care coordination, liaising with Inpatient MH Units to facilitate continuity of care, MH interdisciplinary treatment team huddles and meetings and responds to psychiatric and medical emergencies as directed. The MH RN reports and addresses safety concerns, document nursing triage assessments, risk screens, clinical reminders, and patient plan of care, according to facility policy. The MH RN maintains professional boundaries to protect patient vulnerabilities and act in the best interest of the patient. Fosters a safe and supportive environment conducive to the professional development of healthcare professionals. Supports colleagues through knowledge sharing to provide safe, quality nursing care. Questions clinical practices for the purpose of providing evidence-based care.

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Full Time; 7:30 am - 4:00 pm Monday-Friday
Telework: Not eligible
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required

Notifications:

• This position is an AFGE Bargaining Unit position.
• Selectee may be required to work at any VA Connecticut Healthcare System campus, as needed.
• Current and former Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action). The SF-50 must identify the position title, series, grade, step, tenure and type of service (Competitive or Excepted). In some cases, more than one SF-50 may be required to show a higher grade previously held.
• This position is in the Excepted Service.
• The salary is based on the grade and step approved for the selected candidate.

Duties may include, but are not limited to:

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological. maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly and regulations followed.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

The Duties of the Medical Technologist position include, but not limited to:

Duties include but not limited to;

• Demonstrate proficiency in practice based on conscious and deliberate planning.
• Self-directed in goal setting for managing complex client situations.
• Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Administers medications and procedures per established policies and guidelines. Influences outcomes by collaborating with members of the interdisciplinary team
• Demonstrates positive, effective communication skills and professional behaviors that promote cooperation and teamwork with internal and external customers.
• Participates in unit based educational activities and continuing education requirements.
• Ability to formulate a plan of care based on nursing assessments
• Meets the needs of the Veteran and as appropriate the Veteran's family, caregiver and/or significant other, the Veteran's representative, visitors to VA facilities, all VA staff and other customers.
• Demonstrates knowledge of specific unit level performance improvement activities
• Makes sound decisions under pressure. Effectively handles multiple demands, anticipates, and resolves conflicts.