Total 36 technical support job vacancies in Health / Beauty / Fitness category in Fargo, North Dakota

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. BHIP or SUD team) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules forone or more outpatient clinics.Duties of this position are, but not limited to:

• Support mental health face to face, VVC and telehealth scheduling.
• Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Use a caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.
• Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• May participate in BHIP, SUD or other team huddles and meetings where patient care planning and management occur, except during staff shortages for coverage.
• Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting
• Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning
• Other duties as assigned

• Interviews patient to obtain pertinent patient registration information.
• Determines the eligibility of patients seeking health care, who have not previously been treated at the facility by obtaining the certificate of Indian Blood or other documentary proof of Tribal membership, according to IHS guidelines.
• Collects third party recipient health cards, obtains photocopies of the card and explains the program to the beneficiaries.
• Upon direction, or as the need arises, initiates all admitting forms to complete the admission with current patient data, including the RPMS Patient Registration System

***This is an open continuous announcement. Resumes/Questionnaires received in USA Staffing in response to this announcement will be maintained in the USA Staffing job file. Qualification determinations will be done based on the applicant's resume/questionnaire submitted for the position and a list of qualified candidates will be referred to the Service. The Application packets for those who are found qualified for this position will be referred every 2 weeks until the announcement is closed, canceled or filled.

Duties of this position are, but not limited to:

• Provide specialized and expert administrative patient care while working collaboratively in an interdisciplinary coordinated care delivery model.
• Judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.
• Develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests procedures etc.).
• Scheduling, canceling, and rescheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• Other duties as assigned

The Advanced MSA works collaboratively in an interdisciplinary coordinated care delivery model (i.e. BHIP or SUD team) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients and maintains appointment schedules for one or more outpatient clinics.

Duties of this position are, but not limited to:

• Support mental health face to face, VVC and telehealth scheduling.
• Assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.
• Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Use a caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone.
• Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• May participate in BHIP, SUD or other team huddles and meetings where patient care planning and management occur, except during staff shortages for coverage.
• Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting
• Ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning
• Other duties as assigned

***This is an open continuous announcement. Resumes/Questionnaires received in USA Staffing in response to this announcement will be maintained in the USA Staffing job file. Qualification determinations will be done based on the applicant's resume/questionnaire submitted for the position and a list of qualified candidates will be referred to the Service. The Application packets for those who are found qualified for this position will be referred every 2 weeks until the announcement is closed, canceled or filled.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties of this position are, but not limited to:

• Provide specialized and expert administrative patient care while working collaboratively in an interdisciplinary coordinated care delivery model.
• Judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.
• Develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests procedures etc.).
• Scheduling, canceling, and rescheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• Other duties as assigned

• Maintains patient confidentiality.
• Determines the eligibility of patients seeking health care.
• Obtains and verifies the health records and information for the RPMS Patient Registration System for Medicaid, Medicare, and Private/Commercial Insurance eligibility information for all patients prior to clinic visits.
• Initiates and carries out a variety of clerical duties associated with the treatment of patients.
• Enters and verifies data entry within electronic health systems.

Duties of this position are, but not limited to:

• The Advanced MSA works collaboratively with multiple service lines, patient care teams, providers and schedules for Radiologist in the Imaging department.
• The advanced MSA also performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients, while maintaining appointment schedules for all 11 Imaging clinics.
• The Advance MSA coordinates administrative services for veterans, family members, caregivers, public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
• The Advance MSA develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care.
• The Advance MSA intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services to prevent congressional and adverse publicity with services a Veteran may have received.
• The work requires the ability to work in a busy environment, multi-task, ensure compliance, as well as process and follow-up on a very high volume of phone calls or written requests from patients inquiring about appointments or their status on the waiting list.
• The Advanced MSA will correctly and appropriately identify, verify, and register / check in patients presenting themselves to the Imaging Department for procedures in accordance to the Medical Center and Imaging Department policies.

Duties of this position are, but not limited to:

• The Advanced MSA works collaboratively with multiple service lines, patient care teams, providers and schedules for Radiologist in the Imaging department.
• The advanced MSA also performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients, while maintaining appointment schedules for all 11 Imaging clinics.
• The Advance MSA coordinates administrative services for veterans, family members, caregivers, public, administrative and clinical staff to insure continuity of inpatient and outpatient care.
• The Advance MSA develops and maintains effective working relationships with all clinical and administrative staff in determining priorities of activities in support of direct patient care.
• The Advance MSA intervenes to resolve difficult problems and diffuses potential dissatisfaction with VA services to prevent congressional and adverse publicity with services a Veteran may have received.
• The work requires the ability to work in a busy environment, multi-task, ensure compliance, as well as process and follow-up on a very high volume of phone calls or written requests from patients inquiring about appointments or their status on the waiting list.
• The Advanced MSA will correctly and appropriately identify, verify, and register / check in patients presenting themselves to the Imaging Department for procedures in accordance to the Medical Center and Imaging Department policies.

• Receive visitors and telephone calls, referring to the appropriate staff.
• Receive patients to the clinic; determines the nature of their visit.
• Perform a variety of receptionist duties associated with patient care and treatment.
• Utilize office automation software to enter and retrieve patient data.
• Order supplies and office equipment for the reception desk.
• Check patients into clinic for schedule appointments.
• Maintain weekly calendar, appointments and meetings for the division head.

Major duties include but are not limited to:

• Scheduling and rescheduling patients for treatment; interviewing patients for appointments;
• Referring patients to other medical specialty clinics
• Perform front desk duties, receives telephone calls, and visitors to the MSA unit
• Providing information to patients necessary to resolve complaints
• Interacting with both internal and external customers
• Reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records
• Verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• Obtaining medical information from patients
• Coordinating information and actions related to patient care and services
• Scheduling appointments in accordance with VHA national scheduling guidelines
• Consult with clinic staff when processing physician scheduling and administrative orders.
• Advises clinical staff on current administrative processes
• Relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources
• Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitoring both inpatient and outpatient appointments in areas of responsibility
• Verifying and updating demographics and insurance information when patients check-in for appointments
• Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Major duties include but are not limited to:

• Scheduling and rescheduling patients for treatment; interviewing patients for appointments;
• Referring patients to other medical specialty clinics
• Perform front desk duties, receives telephone calls, and visitors to the MSA unit
• Providing information to patients necessary to resolve complaints
• Interacting with both internal and external customers
• Reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records
• Verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system
• Obtaining medical information from patients
• Coordinating information and actions related to patient care and services
• Scheduling appointments in accordance with VHA national scheduling guidelines
• Consult with clinic staff when processing physician scheduling and administrative orders.
• Advises clinical staff on current administrative processes
• Relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling guidelines.
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources
• Participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic
• Monitoring both inpatient and outpatient appointments in areas of responsibility
• Verifying and updating demographics and insurance information when patients check-in for appointments
• Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned

Major duties include, but are not limited to, the following:

• Involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines.
• Expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjusts as necessary.
• Develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
• Processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed; assists the team to reinforce the plan of care and self-help solutions;
• Enters appropriate information into the electronic record
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

• Assign work, daily, weekly or monthly to employees, providing special instructions as necessary for new or unusual assignments.
• Review and resolve complaints from subordinates.
• Evaluate work performance of employees and prepare work performance appraisals.
• Merge individual health care provider (HCP) templates into a Master Schedule system, and schedules daily appointments as the Patient Appointment System Master Scheduler
• Briefs Unit Commanders, soldiers, family members and groups on clinic policies, procedures, and issues.
• Coordinate with clinic chiefs and the supervisor to prepare, maintain, and update appropriate access codes and appointment menus.
• Operate Office Automation equipment (i.e., electronic typewriter, word processor, and personal computer) and systems such as MHS Genesis, DMHRSi, and ATAAPS to prepare a variety of office documents and functions.

The Lead MSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow. Assignments at this level include, but are not limited to: assuring coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work; ensuring accurate and timely scheduling of appointments; providing guidance to staff members to include changes in policies and procedures; distributing and balancing workload; creating and maintaining employees work schedules; orienting and providing on-the-job training for new and current employees; ensuring all training requirements are met; organizing the work structure of his/her assigned areas; and acting as liaison between MSA and staff in order to resolve day to day conflicts.

The Lead MSA works collaboratively in an interdisciplinary coordinated care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. The Lead MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs.

The Lead MSA will have the responsibility of performing the duties related to the Beneficiary Travel Program which includes assuring travel requests are processed in a timely manner and that they are reviewed and appropriate documentation completed before sending to Has or Fiscal Service. The Lead MSA will also train the MSA staff on how to process the beneficiary travel requests. The Lead MSA must assure that the requests entered by the MSA staff are reviewed by the Lead MSA or Supervisory MSA and if the requests are entered by the Lead MSA, they are reviewed by the Supervisory MSA or Supervisory Medical Administration Specialist/designated management staff.

Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number. The patient may also present the Veterans Health Identification Card (VHIC) for identification. When assisting the MSA staff in the check-in process, he/she must use each interaction with the patient to validate and update patient demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patient by phone due to incorrect number.Assures MSA staff explains the VA's mandate to collect insurance information to veterans, their families, and other eligible patients.

Assures staff collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third party insurance. Promotes veteran registration for and utilization of MyHealtheVet (MHV).

Assures front line contact with patients and staff by setting the tone for perception concerning quality of healthcare services at the VA. A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment. A caring, compassionate and sensitive manner is essential when explaining procedures to veterans and their family members both in person and on the phone. When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to the appropriate department for scanning.

Incumbent(s) must be able to train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities:
a. Schedule appointments and utilize the Electronic Waiting List accurately in a timely manner. All appointments will be made with the patient's input, either in person or by phone. This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible.
b. Notifies his/her supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
c. Daily review of active/pending consults, Electronic Wait List, Recall list and Audiocare communications for accuracy and disposition.
d. Must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.

All other duties as assigned.


Work Schedule: 0730 -1600
Telework: Not eligible for Telework
Virtual: This is not a virtual position.
Financial Disclosure Report: Not required