Total 1,540 technical support job vacancies in Health / Beauty / Fitness category in Malaysia

Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.

Once you understand the requirements outlined in the advert, please ensure your application accurately reflects where you match them. For further information regarding the role please read the attached Job Description and Person Specification.

The Pharmacy Department provide medicines management and medicines optimisation services from both sites. We have implemented a 7 day working service delivering high quality pharmaceutical care to thepatients of this Trust 7 days a week. We provide an exciting and sociable working environment and are looking for forward thinking, enthusiastic and highly motivated staff to join our highly regarded team. You will have the ability to work as a team member and to work on own initiative, completing allocated work and ensuring rotas are complied with.The post holder will be given specific training in all areas to help develop skills further; this will include working towards an NVQ level 2 in Pharmacy Services. The directorate actively promotes development, education and training. For more information on working for the Trust, please see the attached Job Description and Person Specification.

Major Duties include but are not limited to the following:

• Serves as an expert providing authoritative advice and consultation for more markedly difficult, complex, unique, and/or emerging tests requiring special knowledge. Examples are, but not limited to, molecular/DNA testing, bone marrow examination, genetic testing, and flow cytometry.
• Conducts studies and recommends changes to correct deficiencies and improve the specialty area.
• Recommends new/replacement instrumentation.
• Designs work flow to accomplish objectives in the clinical specialty area.
• Advises all organizational levels on various aspects of the specialized testing, including the appropriateness of specific tests and takes into consideration the clinical context and usefulness of the test information.
• Advises on alternate testing to overcome ambiguities in the clinical diagnoses.
• Identifies training needs appropriate for the type and complexity of the laboratory services performed.
• Identifies, defines, and resolves issues associated with complex aspects of data or unique or controversial aspects of the testing where no direct precedent exists.
• Analyzes emerging trends and technology and adopts appropriate methods and testing.
• Applies laws, policies, precedents, regulatory, licensing, and accrediting requirements to establish, monitor, and maintain the specialized testing.
• Maintains process control in a specialty area through a multifaceted quality assurance program.
• Serve as a technical expert providing authoritative advice and consultation in the areas of Microbiology and Medical Technology including concepts, principles, practices, and methodologies sufficient to perform manual and automated ID/AST, validation and verification, quality control/assurance, document control, proficiency testing, inspection, and accreditation to all levels of the organization.
• Operate autonomously within the confines of the Microbiology laboratory and serves as the subject matter expert and point of contact in the absence of the Microbiology supervisor.
• Evaluate Microbiology activities to assess ongoing day-to-day compliance with established protocols and guidelines. Recommends policy/protocol changes to correct deficiencies and improve the program.
• Develop Validation/Verification Plan.
• Perform data collection and evaluation for validation/verification of a range of test systems. This includes the ability to apply Categorical agreement and Essential agreement to collected data, define Very Major, Major, and Minor error/discrepancy, and perform related calculations for data analysis.
• Knowledge of current CLSI standards and guidelines, applying them correctly in the clinical setting.
• Trains and evaluates the competency of a variety of individuals in the performance of Microbiology procedures and in the reporting of test results promptly, accurately, and proficiently.
• Creates, applies, and monitors performance improvement initiatives within the program and/or the organization.
• Assists in identifying, recommending, and implementing technology and workflow changes to improve the quality of lab results and/or lab service.
• Consults with Infection Control, Infectious Disease, or other clinical services to identify testing needs and to analyze emerging trends and technology and adopts appropriate methods.
• Identifies, defines, and resolves problems associated with unique aspects of tests performed in Microbiology.
• Develops procedures, training materials and other program materials, which ensure accreditation and compliance with all regulatory agencies concerning patient testing, result reporting, and proficiency testing. Develops and implements corrective action when deficiencies are identified.
• Comprehensive knowledge of Microbiology to apply new scientific and technological developments and theories to laboratory and an understanding of complex laboratory testing issues.
• Trains CLS students on the principles, concepts, and practical applications of Microbiology as they relate to the clinical lab setting.
• Assists the supervisor with inspection readiness programs for CAP/TJC and other government agencies. Maintains records and ensures that standards/requirements of accrediting/regulatory agencies are met.

Work Schedule: Monday to Friday, 7:00am to 3:30pm, includes rotating weekends and holidays, plus on call duties
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $115,519 Per Year (GS 11)

We are recruiting for a Pharmacy Support Worker Technical Services who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.

The post holder will have excellent organisational and interpersonal skills to work in our busy manufacturing unit within the pharmacy department at the Lister Hospital.

We have a state-of-the-art new unit that has undergone extensive refurbishment. This is an exciting time for you to join our team and work in a brand-new facility.

The Lister Pharmacy Aseptic team is a growing and progressive team that makes personalised medicines, mainly injectable chemotherapy doses, in clean room environments for our Trust's patients.

At the heart of everything we do are our core values: Include, Respect, and Improve. We encourage you to embrace these values throughout the recruitment process and in your role with us.

You will be expected to follow strict standard operating procedures in the preparation of drug products.

Aseptic preparation of medicines and assembling and transferring drugs and consumables into the clean rooms.

Creating documentation using pharmacy software systems.

Conducting cleaning of aseptic rooms and associated equipment.

Supporting stock maintenance of drugs and consumables.

Applicants are required to be able to work methodically and have rigorous attention to detail. You must be willing to meet the strict personal requirements for clean room working and be dexterous to undertake aseptic preparation, including the manipulation and use of needles and syringes.

In house training and accreditation will be provided to achieve the required level of competency; on-going validation of aseptic technique is a requirement of the post.

At East and North Hertfordshire NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.

We run the following hospitals:

• The Lister Hospital, Stevenage
• New Queen Elizabeth II (New QEII), Welwyn Garden City
• Hertford County, Hertford
• Mount Vernon Cancer Centre (MVCC), Northwood

We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.

We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.



Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.


This advert closes on Friday 29 Nov 2024

VA Careers - Lead Medical Support Assistant: https://youtube.com/embed/UJO_XH5uCLs

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

Duties include, but are not limited to:

• Assigning coverage of all areas of responsibility; conducting ongoing reviews to ensure quality of work.
• Ensuring accurately and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met.
• Organizing the work structure of his/her assigned areas.
• Conducting audits of adherence to scheduling processes and acting as liaison between administrative and clinical staff in order to resolve day to day conflicts.

Work Schedule: Monday through Friday, 7:30 A.M. to 4:00 P.M.
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 92790-0
Permanent Change of Station (PCS): Not Authorized

Starting at $53,435 Per Year (GS 7)

The VA Eastern Kansas Health Care System is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans.

Advanced Medical Support Assistants at this level provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model. Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources. Assignments at this level include, but are not limited to:

• Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
• Develops and/or maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; prepare correspondence to notify patients of normal lab results; manage a system for follow-up care such as consults, tests, etc.).
• Processes incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Identifies incomplete encounters and communicates findings to providers as needed.
• Assists the team to reinforce the plan of care and self-help solutions.
• Enters appropriate information into the electronic record.
• Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure
• Manages patient systems to verify and validate accuracy and resolve issues.
• Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment
• Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf


Work Schedule: Monday through Friday, 8:00AM to 4:30PM
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

Starting at $52,871 Per Year (GS 6)

The incumbent performs duties related to the receipt, intake, and indexing of health and administrative information. Major duties include, but are not limited to:

• Assµring coverage of all areas of responsibility
• Conducting ongoing reviews to ensure quality of work
• Ensuring accurate and timely scheduling of appointments
• Providing guidance to employees to include changes in policies and procedures
• Distributing and balancing workload
• Creating and maintaining employee work schedules
• Orienting and providing on-the-job training for new and current employees
• Ensuring all training requirements are met
• Organizing the work structure of his/her assigned areas
• Acting as liaison between MSA and other employees in order to resolve day to day conflicts.

Work Schedule: Fulltime, Monday - Friday, 7:30am - 4:00pm
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 67943A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Critical Skill Incentive (CSI): Not Approved

Starting at $51,690 Per Year (GS 7)

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

VA Careers - Lead Medical Support Assistant (LMSA): https://youtube.com/embed/UJO_XH5uCLs
Medical Support Assistant (MSA): vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Major duties include (but not limited to):

1. Customer Service

• Greet and check in patients, assist patients with mobile check-in if needed.
• Gather medical information if needed.
• Refer patients to appropriate member of health care team as needed.
• Report backlogs, difficulties in meeting deadlines, uncooperative physicians.
• Document complaints.
• Ability to identify customer's concerns, perform the tasks required to resolve the issues accurately and timely, and follow-up as necessary to ensure a satisfactory resolution.
• Resolve difficult problems and diffuse potential dissatisfaction with VA services.

2. Perform receptionist duties.

• Monitor copying and faxing.
• Answer and route incoming phone calls.

3. Maintain Medical Charts

• Manage leave schedules and coverage for Medical Support Assistants (MSA).
• Manage clinic grids.
• Serve as a technical advisor and liaison.
• Respond to and manage secure messages.
• Respond to and manage appointment requests through organizational systems.

4. Scheduling Expectations

• Follow the current VA Scheduling Directive, facility policies and operating procedures.

5. Administrative duties

• Check Recall Reminder lists to avoid delinquencies.
• Prepare for clinic including printing appointment and clinic lists.
• Monitor ICB and patient demographics.
• Manage encounters, return to clinics, recalls, and consults to ensure these are completed daily.
• Interpret, verify, and disposition of provider orders.
• Complete reports.
• Record meeting minutes, scribe with co-signer.
• Monitor appointments for area of responsibility.
• Process all transfer to other facilities.
• Perform basic eligibility requirements.
• Manage warehouse supplies and clinic forms.
• Assist with clinic access contingency plans by adjusting appointment times, locations, or dates.
• Manage completion and accuracy of all data programs.
• Request medical records from Community Care providers and non-VA healthcare Institutions.
• Conduct special audits, studies or surveys as requested.
• Collect complete and appropriate data for reporting purposes.
• Organize and implement quality assurance documents for supervisor.
• Manage work orders.
• Order supplies and equipment and entering applicable forms.
• Provide coverage for scheduling staff during intermittent shortages.

6. Serves as a mentor to Grade 3-6 Medical Support Assistants (MSA)

• Complete all New Employee Orientation
• Learn new processes to oversee training and implementation among other Medical Support Assistants (MSA).
• Provide remedial training for existing staff as needed.
• Resolve daily workplace issues.
• Provide guidance to staff members to include changes in policies and procedures.
• Provide guidance to Medical Support Assistants (MSA) staff on the most current VA Scheduling Directive and Minimum Scheduling efforts.

7. Special Duties as assigned.

Work Schedule: 40 hours per week. Tours will vary and will be discussed during the interview process
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 000000/Lead Medical Support Assistant
Permanent Change of Station (PCS): Not authorized

Starting at $49,495 Per Year (GS 00)

***This is an open continuous announcement. Resumes/Questionnaires received in USA Staffing in response to this announcement will be maintained in the USA Staffing job file. Qualification determinations will be done based on the applicant's resume/questionnaire submitted for the position and a list of qualified candidates will be referred to the Service. The Application packets for those who are found qualified for this position will be referred every 2 weeks until the announcement is closed, canceled or filled.

Duties of this position are, but not limited to:

• Provide specialized and expert administrative patient care while working collaboratively in an interdisciplinary coordinated care delivery model.
• Judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.
• Develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests procedures etc.).
• Scheduling, canceling, and rescheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• Other duties as assigned

Work Schedule: Monday-Friday 8:00am-4:30pm CST
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized

Starting at $44,117 Per Year (GS 6)

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

Job Title: Move on Support Worker

Location: London - Great location, numerous transport links

Assignment: 2-3 months (possible extension).

Rota: Monday to Sunday - Earlies 07:30-15:30, Lates - 14:30-10:30

Maximum 1-2 weekends a month

Pay: £15.83 + holiday pay = £17.74 per hour or £20.40 per hour via an umbrella company

We are looking for three Support Workers to join our client's Homeless Assessment hub in central London! In this role you will be supporting clients at the assessment hub, readying them for move on and helping clients to obtain longer term accommodation. The service supports clients who have been referred by the local authority and outreach teams. The aim is to assess clients, provide support for their needs and find accommodation for them within a 28-day period. This is not always possible due to the complex nature of move on, but the service plays a pivotal role in the lives of many homeless people.

This is a fantastic opportunity for people who are looking to further their social care career and gain more experience supporting homeless people.

The successful candidate will:

• Carrying out and updating needs and risks Assessments
• Accompanying clients to appointments
• Helping clients get ID if they do not have it already
• Assisting with benefits applications
• Ensuring all clients are receiving the benefits they are eligible for
• Help clients set up bank accounts
• Liaising with Outreach and Move on teams
• Liaise with external agencies such as GP, Drug and alcohol charity and mental health teams

To be successful in this role:

• Having sound knowledge on benefits, universal credit and right to work
• Possess great client interaction skills
• Working with other agencies,
• Need to be organised and be able to manage your own diary
• Must be IT literate, able to type up documents efficiently
• Possess housing knowledge and knowledge of the entitlement homeless clients have under different housing laws/ acts
• Possess experience and knowledge of the Homeless Reduction Act

Things to be aware of:

• Dogs allowed in service.
• No smoking service but clients do smoke in rooms - bit of an ongoing battle!

If you are interested, please apply ASAP, this position is going to be a popular opportunity!

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Duties include but not limited to:

• Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
• Utilizes Bed Control Menu in VISTA to perform Patient Movements.
• Handle multiple phone lines on in an inpatient care setting, making sure these calls are forwarded to correct staff if needed.
• Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
• Perform administrative duties on the inpatient wards; inpatient chart creation, ordering supplies, breakdown of charts to send to scanning, updating of Bed Management System and other administrative duties.
• Train other MSAs on correct inpatient wards operations and serve as a preceptor to developmental level MSAs.
• Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
• Processing physician orders from CPRS and verifing orders in CPRS upon completion.
• Completes discharge and transfer packets for patients being discharged from the hospital or being transferred to another facility.
• Organizes work independently and handles administrative and scheduling problems and deviations based on personal knowledge of inpatient ward operations and policy, schedules, and provider's preferences.

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Work Schedule: Various tours are available and are to be determined by the Service during interview and confirmed upon selection.
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized.
Critical Skills Incentive (CSI): Not Approved.
Functional Statement #: PD40592F, PD000000, and PD000000

Starting at $48,841 Per Year (GS 6)

The incumbent will independently determine the needs of the Veteran/caregiver and provide administrative support across inter-professional clinics and support centers. The MSA is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordination information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSA refers all questions regarding medical attention to the appropriate health care team member.

Independently performs a full range of duties related to the delivery of healthcare services at JJP VA Medical Center. The MSA advises clinical staff on current administrative processes, working collaboratively across administrative and clinical services at the medical center to address patient's needs. The MSA provides customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

The MSA's responsibilities can include any point the Veteran interacts with the medical center while navigating their health services. This includes but is not limited to assistance with screening patients, visitors, and caregivers, assisting with Veteran's interaction with kiosks and self-service machines, clinic registration and scheduling. MSA will be required to communicate with Veterans through all patient outreach modalities including: JJP Call Center, VA Video Connect Appointments (VCC), VetText, and Vetlink.

The MSA will use advance knowledge of the health care process to ensure clinic utilization is optimized and effectively supports the needs of the organization and the Veterans. This requires practical knowledge of computerized data entry and information processing systems to enter, modify, and retrieve sensitive patient health information (PHI). These systems include electronic health records, consult referral tracking, and patient scheduling systems. MSAs will ensure clinic optimization through generating reports, administrative follow-up actions and evaluation of patient information and clinic schedules.

Responsibilities at this level may include, but are not limited to making independent decisions regarding: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information in accordance with VHA national scheduling guidelines; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record; obtaining medical records, faxing, participating in huddles with other MSAs and/or JJP Medical Center staff to determine the daily needs of the facility; monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients.

The MSA provides accurate details of organizational information to Veterans regarding the different services the VA offers. Provides high-quality customer service to Veterans and their families/caregivers. Communicates effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. The incumbent is an effective member of a team working collaboratively across all administrative and clinical services throughout the health system. Other related duties may be assigned. Performance will be evaluate based on the incumbent's ability to effectively, efficiently and safely perform duties of the position.


Work Schedule: Monday-Friday 08:00 a.m.-4:30 p.m.
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 49758F, 49786F, 49787F/Medical Support Assistant
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Starting at $37,020 Per Year (GS 3-5)