Total 11 call center job vacancies in Health / Beauty / Fitness category in Malaysia

This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 30, 2025 or until all positions are filled. The initial cut-off date for referral of eligible applications will be November 29, 2024 with subsequent cut-off dates on the 1st of each month. Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Medical Support Assistant (MSA) performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting within the Office of Community Care Call Center including but not limited to:

• Interfaces with personal computer (PC) applications, including a digital phone system as well as VISTA/CPRS, HSRM Consult Tracking Manager and Consult Toolbox in line with VHA Care
• Provides customer service to include answering phone calls
• Determines and verifies eligibility
• Explains the requirements for medical care through the VA Medical Center
• Advises clinical staff on current administrative processes.
• Answers phones, relays messages to appropriate staff inside or outside of the office
• Schedules appointments
• Interprets and verifies provider orders in accordance with VHA national scheduling guidelines.
• Schedules, cancels, re-schedules [patient] appointments and/or consults;
• Confirms care, requests patient records, enters no-show information; monitors [appointment requests from multiple] electronic sources;
• Participates in huddles with other MSAs and/or clinic staff to determine the daily needs of the office
• Monitors community appointments [in] areas of responsibility
• Maintains computerized medical record in an up-to-date manner according to pre-established policy.
• Resolves patient complaints whenever possible.

Registered Nurse (RN) is responsible for providing competent, evidence-based care to assigned residents and oversight of licensed vocational nurses/nursing assistants, as appropriate to the setting. Duties listed below but not limited to:

• The Registered Nurse will assist in directing the provision of nursing education, orientation, competencies and providing quality improvement and outcomes utilization consultation.
• Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others.
• Responsible for coding the sections of the Resident Assessment Instrument (RAI)/MDS Assessment and the Care Area Assessments (CAAs) that are assigned to nursing, adhering to current Centers for Medicare and Medicaid Services (CMS) and Veterans Health Administration (VHA) timeframes of assessment completion.
• Collaborating with the CLC Resident Assessment Coordinator (RAC) to educate CLC staff on the completion of the RAI/MDS process.
• Participating in ongoing survey readiness activities in the CLC. Documenting and taking corrective action when notified by the CLC management team, charge nurse, or designee of any discrepancies in coding or documentation of RAI/MDS assessments and CAAs reported during the interrater reliability review.

This position is located on the Community Living Center (8A) unit at the Alvin C. York Campus in Murfreesboro, TN. and reports to Nurse Manager, The specific patient population to whom direct care is provided includes adults with a variety of different conditions. The incumbent must also be able to direct non professional staff's lifting, moving, and/or transferring of residents, and use equipment to provide resident-centered care which usually involves lifting and/or pushing the equipment. The RN is responsible for the storage, proper cleaning techniques, and use of reusable medical equipment (RME). He/She is responsible for carrying out proper procedures for caring for residents in an isolation environment by following proper infection control procedures. Communicates regularly with nurse managers, physicians, nursing supervisors, charge nurses, transfer coordinators, allied healthcare staff, healthcare technicians, Pharmacy, and the business office.

The RN's role will include, but is not limited to the following duties:

• Establishing nursing diagnoses.
• Direct patient care
• Providing health education and procedural teaching to patients and significant others.
• Administering and evaluating pharmacological and other therapeutic treatment regimens.
• Administering medicine
• Establishing priorities and making ethically-sound decisions to ensure safe patient care.
• Assisting the physicians during diagnostic and therapeutic procedures to promote optimal patient outcomes by team collaboration.
• Responding to emergency situations to promote optimal patient outcomes by recognizing changes in patients' health status.
• Performing diagnostic studies within the scope of nursing practice as ordered by the physician.
• Documenting patient data to ensure continuity in the provision and coordination of patient care.
• Collaborating with other health care professionals.
• Communicating with veterans and family members regarding veteran's care.
• May be responsible for charge nurse duties
• Managing follow-up care.
• Acting as resource to others.
• Participating in continuing education achieving/maintaining certification.
• Possess knowledge of unit level monitors and quality improvement findings.
• Additional duties as assigned

Duties include but are not limited to:

• • Providing and/or supervising direct patient care.
  • Assuming responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
  • Administering medications and procedures per established policies and guidelines.
  • Influencing care outcomes by collaborating with members of the interdisciplinary team.
  • Participating in the unit/program level quality improvement process and initiatives as well as customer service programs.
  • Leading the provision of nursing care to patients with complex care needs utilizing the nursing process in alignment with the ANA Standards of Nursing Practice.
  • Applying clinical knowledge/judgment to lead staff involvement in planning, decision-making, and evaluating outcomes within the immediate practice setting.
  • Improving Veteran/patient driven care by resolving experience issues such as coordination of care, timeliness or process issues, common themes of dissatisfaction, or environment of care concerns for the immediate practice setting.
  • Applying patient, family, and caregiver knowledge, values, and beliefs into care delivery without judgement or discrimination.
  • Serving as an advocate for patients, families, and caregivers, improving outcomes for the immediate practice setting.
  • Serving as a resource for patients, caregivers, and staff to address and resolve ethical issues in the immediate practice setting.
  • Respecting the opinions, abilities, and contributions of others.
  • Encouraging individual growth and development.
  • Taking responsibility for personal and professional career goals. Supports the professional growth of others.

As the VISN 22 VA Health Connect Clinical Contact Center (CCC) Chief Nurse you will report directly to the VA Health Connect CCC Director. The Clinical Contact Center Chief Nurse will provide executive leadership and direct supervision to the Nurse Managers over the Clinical Contact Center nursing staff and other employees as assigned. Assesses, plans, and evaluates the processes and daily operations of the Clinical Contact Center, collaborating with the Nurse Managers and administrative and clinical leaders within the VISN (e.g. from Clinical Contact Centers and Tele Emergency Care), at the medical centers where patients are assigned (e.g. from Primary Care, Emergency Medicine, and Specialty Care), and with Program Offices (e.g. Homeless Program, Veterans Crisis Line) to design and implement interdisciplinary programs and processes within the service.

Chief, Clinical Contact Center is responsible for:

• Assessing and recommending the allocation of human and material resources, in determining staffing levels, managing overtime, and plays a significant role in the recruitment and retention of staff.
• Ensure competency assessment meets the learning needs of nursing staff and are completed on each employee annually.
• Reviews Clinical Contact Center Data, quality assurance findings, and business operations data related to nursing and clinical operations for trends and early intervention; formulates follow-up plans with stakeholders within and outside of the VISN.
• Evaluates findings from VISN Clinical Contact Center Quality Assurance Program and collaborates with both administrative and clinical services to monitor quality and safety within the service and during transitions in care to the medical centers.
• Functions as facilitator in implementing action plans and performance and process improvement strategies at services for follow up to include regular progress reports.
• Performance improvement projects may be co-led with leaders from medical centers.
• Promotes evidence-based practice designed to validate and/or improve patient care and health care delivery.
• Acts as a liaison with the nursing leaders in Offices of Nursing Services, Office of Integrated Veterans Care (IVC) and the Office of Nursing Services to address issues related to nursing as needed.

• Chief Nurse experience preferred
• Three plus years of experience in Emergency, Critical Care or Call Center leadership preferred
• Doctorate degree with Evidence Based Practice experience is a plus

The VA has been named one of the Top 5 Best Places to Work in the federal government.

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VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Community Living Center - Registered Nurse:

• Delivers fundamental knowledge-based care to assigned clients while developing technical skills.
• Assesses, plans, implements, and evaluates care based on age-specific components.
• Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care.
• Administers medications and procedures per established policies and guidelines.
• Influences care outcomes by collaborating with members of the interdisciplinary team.

They function as a role model, educator, practitioner, and supervisor providing leadership to the team. They influence care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes. The ANM engages in professional organizations to enhance leadership and career growth. They adhere to ethical principles in decision-making, fostering accountability at personal, organizational, and staff levels. They equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost-effective outcomes. They cultivate alliances across the care continuum, building trust through active listening, engagement, and emotional intelligence.
The ANM contributes to the development of care delivery models and environmental design, ensuring evidence-based, accessible, affordable, and equitable patient care. Ensures compliance with accreditation and regulatory standards. Aligns nursing/clinical objectives with organizational strategic outcomes, participating in strategy planning and execution. They promote an inclusive workplace valuing diversity to achieve the organizations vision and mission. The ANM maintains knowledge and ensures compliance with all regulatory and accreditation standards, Directives, policies, and standard operating procedures (SOP).

VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Monday-Friday, 07:30am-04:00pm; Position will include occasional off tours and weekends. May be required to work other shifts, be on call, work weekends and/or holidays as patient care and needs of the service require. Should operational needs dictate, candidates must be willing to work within other units (including community based outpatient clinics, for example) to assist and support continuation of the provision of care/services.
Compressed/Flexible: Available
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements, and evaluates care based on age specific components.
• Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team.
• Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care.
• The Primary Care/Mental Health nurse is a vital member of the Mental Health Team who works in collaboration with Licensed Independent Providers (LIPs) to assure high quality care to the Veteran with psychiatric diagnosis/mental health needs.
• The PC/MH nurse ensures the mental health treatment provided is documented within prescribed guidelines in the electronic medical record. Responsible and accountable for all elements of the nursing process when providing and/or supervising the delivery of care to employees.
• Demonstrates performance and leadership that is broad enough to improve the care for a group of outpatients.
• Provides peers with formal or informal constructive feedback for improvement. Supports colleagues and other nurses through knowledge sharing to provide safe, quality outpatient nursing care.
• Fosters a safe and supportive environment conducive to the professional development of health care professionals. Evaluates outcomes of evidence-based decisions and practice changes for individuals, groups, and populations.
• Responsible for the documented outcomes at the program or service level. Program or service level outcomes must be broad and complex and can be demonstrated at any organizational level within a facility.
• Identifies patients at risk for harm to self or others related to mobility issues, disruptive behavior, suicidal/homicidal ideations, or withdrawal complications with appointments, phone call, and/or walk ins.
• Demonstrates a commitment to customer service and maintains a therapeutic and professional relationship with appropriate professional role boundaries.
• Maintains confidentiality of all patient information, including electronic, print, and conversations.
• RN facilitates warm hand-offs, telemental health care, and nurse-led education groups; use therapeutic communication techniques, practice de-escalation techniques, utilize recovery-oriented language, and provide Veterans, their family members, and/or significant others with education regarding their illness, medications, and treatment plan.
• The nurse supports worker-centered occupational safety and health procedures while also promoting worker health, monitoring, and tracking the health status and well-being of employees, and assessing workplace safety from hazards and contaminants in the workplace.

Nurse Manager Pay Schedule NG59

This position is located at the Alvin C. York VA in Murfreesboro, TN.

The Nurse Manager of the Urgent Care and Infusion Clinic is a designated first-line supervisory authority, responsibility, and accountability for clinic nursing team operations, ensuring that subordinate personnel provide timely nursing care which complies with generally accepted standards of clinical practice. This includes the authority to accept, amend, or reject the work of subordinates.

Has continuing responsibility for all of the following functions:

• Planning work to be accomplished by subordinates, setting priorities and preparing schedules for completion of work
• Assigning work to subordinates based on priorities, selective consideration of the difficulty and the requirements of the assignments, and the capabilities of subordinates; evaluating the performance of subordinates
• Making recommendations for appointments, advancements, or reassignments of subordinates
• Giving advice, counsel, or instruction to subordinate personnel on work and administrative matters
• Hearing and resolving complaints of subordinates, and referring more serious complaints not resolved to higher level supervisors
• Recommending and/or tracking disciplinary action where appropriate
• Identifying developmental and training needs of subordinates and providing or making provisions for such development and training
• Makes daily rounds of clinic area to ensure compliance with Long Term Care Institute, OSHA, and ADA and corrects deficiencies immediately
• Demonstrates ability to work effectively with multidisciplinary groups to identify, analyze, and resolve problems to improve patient care.
• Demonstrates competencies in clinical practice, staff development, and leadership.
• Demonstrates effective communication and organizational skills.
• Additionally responsible for performance improvement, customer service/patient satisfaction, patient and employee safety, interviewing applicants, employee relations, standards of care and practice, the work environment, and accreditation and regulatory standards
• Additional duties and responsibilities as assigned

• A Masters degree in leadership is preferred
• Three to five years of recent Urgent Care or Emergency Department experience is preferred
• Previous experience as a Nurse Manager or one to two years as an Assistant Nurse Manager

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Advanced Medical Support Assistant in Nursing Service at the Central Arkansas Veterans Healthcare system in Little Rock and/or North Little Rock, Arkansas is assigned to one or more of the following Units of the Department of Veterans Affairs Medical Center: Medical/Surgical, Community Living Center, 6C Hematology/Oncology, Dialysis, Hospice & Palliative Care, Critical Care, Step-down, Emergency Department and/or any other inpatient/outpatient area as needed.

The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Initiating a variety of clerical duties associated with patient care and treatment
• Making routine administrative decisions regarding administrative functions of the ward/unit and Department of Veterans Affairs policies
• Using the Electronic Record System
• Verifying physicians' orders and forward requests in a timely manner
• Keeping Pharmacy Service informed of patient movements, i.e., discharge, transfers, etc.
• Identifying various chemical compounds, symbols, and abbreviations comprising medication orders
• Transcribing and directing a wide variety of physician orders for inpatient and outpatients
• Transferring patients in the computer between departments, routes information to appropriate departments for action
• Extracting Encounter Forms/Prescription Profiles for clinic visits
• Entering appropriate codes from completed Encounter forms
• Performing checks in/out of clinic visits
• Issuing meal tickets
• Scheduling and notifying nursing personnel of patient appointments with various clinics and Services throughout the medical center
• Making records of patients available to accompany patient if indicated
• Enduring all pertinent data is included before releasing records for appointments
• Coordinating and scheduling return appointments for follow-up outpatient treatment
• Ensuring medical records are reviewed and coded prior to transfer out to another VA facility
• Initiating nursing home referrals, and related forms, when ordered by physician
• Recording telephone messages pertaining to matters such as detailed laboratory reports, x-rays, test results
• Recognizing and referring urgent messages to the clinical staff for immediate action
• Sorting and distributing mail
• Serving as the point of contact for the ward
• Receiving and handling most callers, both personal and telephonic
• Assisting patients by contacting volunteers or Social Workers as needed, and Veterans' representatives as requested
• Maintaining census information of patients on applicable forms and/or through the computer terminal
• Discharging and transferring of patients to and from the unit
• Compiling statistics on patient days of care as needed
• Orienting new physicians, residents, interns, nurses and nursing students to clerical operations of the unit
• Inventory and requisitioning stock of supplies and forms for the ward
• Receiving and distributing cash to patients and deposits moneys as required
• Typing purchase orders for incidentals for patients; and various forms to secure indigent services, newspapers, work orders, etc.
• Preparing requests for deposit or withdrawal of funds for patients; and purchase orders for as needed
• Obtaining patients' funds for non-ambulatory patients if family members are not present at time of discharge or transfer
• Performing monitoring of the patient safety monitoring system
• Serving as a preceptor for competency validation for the Patient Safety Monitoring System.
• Monitoring and updating the Bed Management System