About the Company:

Global Angle Pte. Ltd. is a rapidly growing market research start-up company that offers companies world-wide connection to build new knowledge and make informed decisions through a team of expertise. We are presently sourcing for a Japanese Speaking Senior Market Research and Business Development Manager to join us.

Job Description:

The ideal candidate will have network connections in the market research industry to lead initiatives to generate and engage with business partners to build new business for the company. This candidate will strategically plan their approach to clients and offer compelling solutions to cater to client's needs. He/she is responsible for maintaining and developing relationships to meet sales goals.

Responsibilities:

• Acquire leads and research projects from existing connections and professional firms including consulting, market/industry research firms.
• Conduct and manage objective research on current market trends, the client’s potential partners, the competition landscape, and other related topics to support critical analysis.
• Checks, analyses, and finalizes the output/deliverable from the local team.
• Develop new business opportunities and relationships to grow the business and aid expansion efforts.
• Conduct market research analysis to identify areas of improvement and/or seek new opportunities for growing/expanding work with existing clients.
• Plan strategically while adhering to company and industry regulations to ensure project success ensure smooth operation.

Qualifications:

• Diploma/Bachelor's degree or equivalent experience.
• Minimum 5 years of business development and consulting experience in a market research agency or market research consultancy (eg: Kantar,etc).
• Strong knowledge of successful marketing strategies.
• Extroverted and proactive with strong project management and leadership skills.
• Strong written and verbal communication skills in English.
• Native and Japanese speaking and writing is preferred.
• Strong interpersonal skills to develop clients’ relationships and participate/collaborate in teamwork or group settings.

The Role:

This role will execute the sales plan to deliver maximum revenue potential. You will manage the engagement of customers and present the value and impact of our services to prospective customers. You will also be involved in sales forecasting to achieve targets while creating a good customer experience and satisfaction. Reporting to the Head of Sales and Operations, you will be part of a customer-fronting team within an education services company.

Responsibilities:

A. Customer Experience & Engagement:

• Reach out and engage parents and students about our products and services through various communication channels such as telesales, messaging, etc.
• Discover, analyse and identify the customer requirements
• Promptly follow up on lead inquiries and personalise the message to each customer.
• Present the unique value of our services, tailoring them to achieve the needs of the prospective customers
• Provide excellent customer services, resulting in a strong referral or word of mouth

B. Sales Pipeline and Management:

• Involve in developing an individual sales plan to effectively build a pipeline and generate top-line revenue growth
• Work to achieve monthly sales targets as well as track sales goals and results
• Update all sales and follow-up activities in the sales reporting tool efficiently.
• Feedback to the management on ways to optimise lead channels and close the customers.
• Work with marketing to generate content and traffic for our social media channels.

Requirements:

• Bilingual in English and Chinese (Majority of customers are from China).
• Passion for direct sales, telesales, or telemarketing experience, preferably within the education or ed-tech space.
• Experience in developing new opportunities, closing sales, and exceeding the target-driven environment, focusing on B2C customers (e.g. young learners, parents, and their guardians).
• Comfortable with cold-calling, self-sourcing, and following through on leads.
• Demonstrated success in achieving ambitious sales goals.
• You are energetic, hungry for success, and achievement-oriented while being empathetic engaging, and consultative to our customers.
• Poly/Uni Graduates are welcome to apply

The right opportunity awaits the right candidate for the job. Apply today!

Be part of a high-performing start-up culture and Grow with a education services company on the way up!

Roles & Responsibilities

· Full spectrum of recruitment and selection process

· Maintains management guidelines by preparing updating and recommending human resource policies and procedures

· Has a service excellence mindset and is passionate about addressing organisational and employees' needs and issues.

· Manage all the HR matters relating to business including foreigner worker permit application

· Prepare employees for assignments by establishing and conducting orientation & administration of employee benefits

· In-charge of employee’s attendance, claim and monthly allowances, time in & time out records, leave and medical records

· Ensure all the matters are comply with government regulations

· Any adhoc duties as assigned

Requirements

· Diploma/Degree in Human Resource or equivalent

· At least 3 Year(s) of working experience in the related field is required for this position

· Preferably Executive and/or Manager specialized in Human Resources

Jobscope:

• Ensuring strategic alignment of the training department with business goals
• Evaluating individual and organizational performance to ensure training is meeting business needs and improving performance
• Identifying training needs by consulting with stakeholders and using needs assessments
• Developing and delivering training solutions that meet business needs
• Optimizing training processes for efficiency
• Selecting and managing resources, including working with both internal employees and training vendors to develop and deliver training
• Managing the technologies and technical personnel required to develop, manage and deliver training

Requirements:

• Knowledge of learning and development best practices
• A proven track record of training program development and management
• Excellent leadership skills
• Excellent written and oral communication skills
• At least a bachelor’s degree in education, or a related discipline and equivalent in Professional certification

At Chong Sin Education, we’re proud to offer innovative products that meet the needs of our customers. To help us continue expanding our offerings, we’re in search of a product manager to lead a multi-disciplinary team in our drive to digitise our company and our service offerings. The ideal candidate should be a highly skilled market analyst with an eye for details. We’re looking for a product leader who can guide cross-functional teams in the creation of products that improve customer experience and grow our market share.

Objectives of this role

• Drive the product and business planning processes for cross-functional teams.
• Analyze customer needs, current market trends, and potential partnerships from an ROI and build vs buy perspective.
• Assess current competitor offerings and seek opportunities for differentiation.
• Analyze product requirements and develop appropriate programmes to ensure they are met.
• Develop, implement, and maintain production timelines across multiple departments.
• Appraise new product ideas and strategise appropriate go-to-market plans.

Responsibilities

• Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch.
• Translate product strategy into detailed requirements for prototyping and final development by engineering teams.
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI.
• Analyse market data to develop sales strategies, and define product objectives for effective marketing communications.
• Collaborate closely with engineering, production, marketing, and sales teams in the development, QA, and release of products, and balance resources to ensure success for the entire organisation.
• Develop product positioning and messaging that differentiates the Company across primary market segments.

Requirements:

• At least 3 years experience handling product management role;
• Effectively bilingual in English and Chinese (ALL OUR CUSTOMERS ARE CHINESE);
• Degree from a world class institution, Master's degree preferred;
• Excellent interpersonal, communication, presentation and organisational skills;
• Highly motivated, good working attitude and strong sense of responsibility;
• Experience in working in a multilingual and Chinese environment (ALL OUR CUSTOMERS ARE CHINESE).

We offer an attractive package with excellent employee benefits, conducive working environment and career growth potential. Remuneration and benefits will commensurate with qualifications and experience. Interested candidates are invited to apply online stating your current and expected salary and date of availability.

Suntory is a global leader in consumer-packaged goods, renowned for producing and distributing a uniquely diverse portfolio of beverages, premium spirits, beer, wine, and wellness products throughout the world. With a history dating back to 1899, we are driven by a profound purpose: To inspire the brilliance of life, by creating rich experiences for people, in harmony with nature. At Suntory Beverage and Food, we boldly move forward together to realize the dreams of becoming a world-leading next-generation global beverage company, always together with Seikatsusha – you are an important part of this and here’s how your role helps us win.

We are seeking an inquisitive and tenacious Assistant Manager, Scientific Research to join our Scientific Research team at Suntory Beverage & Food Asia Pacific. In this role, you will be conducting commercial research to contribute to business. Commercial research refers to developing and validating the efficacies of new functional ingredients for new product development; investigating the efficacies of existing products as well as to discover bioactive compounds or markers that can be used for communication.

Job Responsibilities

• Propose, design and manage biological studies to demonstrate the efficacy and safety of food and/or health supplement products.
• Assess existing science, identify research gaps, and propose studies for new ingredient development for New Product Development (NPD) with deep understanding of consumer needs, health and ingredient trends.
• Assess existing science, identify research gaps and propose studies to support communication of benefits of health supplements and/or to meet health claim regulatory requirements.
• Work with external scientist/professionals/key opinion leaders on research collaborations.
• Manage various aspect of studies, including proposal of research topics, protocol design, budget management, timeline management, statistical analysis results review, manuscript writing, etc.
• Collaborate with cross-functional project teams including regional and local marketing, regulatory affairs and product development teams for business direction alignment and execution of biological studies.

Skills & Experience

• Doctor of Philosophy (PhD), Master, Bachelor Degree in Science, Life Science, Biology or Biochemistry. Other doctorate or Master’s Degree with relevant working experience will be considered.
• Commercial experience in food industry or nutritional products and industrial collaborations is highly advantageous.
• Possess common biological technical skills such as cell culture, western blotting, ELISA, real time PCR, microscopy, etc.
• Experience with cell culture work & screening platform using human/animal cells.
• Possess commercial acumen to link the research to business output
• Strong communication skills - able to explain the science in simple laymen’s terms to non-scientist stakeholders.
• Possess consumer-centric mindset.
• Chemistry skills such as fractionation, peptide isolation and identification highly advantageous.
• Having an understanding of the regulatory environment (especially in Asia Pacific) and health claim requirements for food and health supplements would be advantageous.

The Administration Manager plays a role in many parts of a business’s operations. This is a top-level role, meaning the Administration Manager works with other leaders and team members in each of the business’ departments. Administration Manager has a lot of duties to perform on a daily basis, including:

• Guiding the company’s activities
• Identifying opportunities to improve a business’ policies or objectives
• Ensuring the company is operating securely and effectively
• Preparing and reviewing operational reports
• Leading and/or participating in meetings
• Assisting line managers in compiling annual budget information and reports
• Maintaining all policies and procedures manuals
• Hiring and training administrative staff
• Delegating tasks to administrative assistants
• Creating personnel folders for new hires
• Monitoring and projecting staffing needs
• Overseeing department budget planning and development
• Managing and maintaining all department databases
• Performing clerical accounting and general office duties as needed
• Developing strong relationships with cross-functional teams and departments

About the role

The Senior Research Manager (SRM) is the primary contact for the clients allocated to his / her portfolio. The Senior Research Manager is responsible for all aspects of project delivery, project team management, handling relevant client communications and general queries, and bringing in subject matter experts where appropriate.

What you will do

Client Services

• Responsible for overall client relationship for dedicated accounts allocated to him / her.
• Demonstrates in depth understanding of client’s product, service and strategy and their competitive market to build and grow Ipsos credibility and business with client.
• Works closely with the Research Director and Head of CX to ensure retention and growth across his / her accounts and overall CX.

Business Management

• Demonstrates extensive knowledge or Ipsos-Insights products and services, including competitive marketplace offerings, to identify and propose potential opportunities with existing and new clients.
• Works with the Research Director and Head of CX to prepare proposals that deliver key thinking on business challenges.
• Ensures all projects are delivered on time, within budget and billing is up to date.
• Supports the Research Director to develop skills and coach junior team members to provide expertise in CX solutions and methodologies.
• Contributes to the overall wider CX team collaboration and culture.

Execution and Delivery Management

• Responsible for the overall research design of their client projects. Including all elements from setup i.e. sample design, questionnaire design through to delivery of results.
• Oversee the supporting teams to ensure flawless execution of all market research projects from design to delivery
• Responsible for the analysis, insights and recommendations on research projects.
• Presents compelling insights through storytelling to client in a way that evokes confidence and expertise to deliver actionable insights for client business impact.

People Management

• Responsible for the management of direct reports.
• Develops, manages and mentors staff to build client understanding across all disciplines to work process vs. just project orientation, strategic insight and presentation skills.
• Work in partnership with the team and ensure that everyone understand what is expected of them in contributing to the goals of the organization.

Thought Leadership

• Contributes to company and CX strategic activation plans and thought leadership initiatives.

Who you are

• At least 5 years of strong Market Research Experience (preferred CX experience)
• Strong innovative research and analytic skills
• Quantitative and Qualitative experience
• Strong client industry knowledge
• CX solutions and skills (preferred)
• Advanced analytical skills
• Proficiency with the MS Office package
• CX Technology experience (an advantage)
• Ability to learn other software packages

About the Company:

Global Angle Pte. Ltd. is a rapidly growing market research start-up company that offers companies world-wide connection to build new knowledge and make informed decisions through a team of expertise. We are presently sourcing for a Japanese Speaking Senior Market Research and Business Development Manager to join us.

Job Description:

The ideal candidate will have network connections in the market research industry to lead initiatives to generate and engage with business partners to build new business for the company. This candidate will strategically plan their approach to clients and offer compelling solutions to cater to client's needs. He/she is responsible for maintaining and developing relationships to meet sales goals.

Responsibilities:

• Acquire leads and research projects from existing connections and professional firms including consulting, market/industry research firms.
• Conduct and manage objective research on current market trends, the client’s potential partners, the competition landscape, and other related topics to support critical analysis.
• Checks, analyses, and finalizes the output/deliverable from the local team.
• Develop new business opportunities and relationships to grow the business and aid expansion efforts.
• Conduct market research analysis to identify areas of improvement and/or seek new opportunities for growing/expanding work with existing clients.
• Plan strategically while adhering to company and industry regulations to ensure project success ensure smooth operation.

Qualifications:

• Diploma/Bachelor's degree or equivalent experience.
• Minimum 5 years of business development and consulting experience in a market research agency or market research consultancy (eg: Kantar,etc).
• Strong knowledge of successful marketing strategies.
• Extroverted and proactive with strong project management and leadership skills.
• Strong written and verbal communication skills in English.
• Native and Japanese speaking and writing is preferred.
• Strong interpersonal skills to develop clients’ relationships and participate/collaborate in teamwork or group settings.

• Develop organisational direction for cross-centre partnerships and delivery of services.
• Develop strategic long-term plans to improve the quality of learning environments.
• Drive cross-centre partnerships to enhance initiatives and programmes.
• Drive improvements on systems, processes, operations and risk management initiatives including digitalisation.
• Drive the implementation of the recruitment strategies.
• Establish new or revised policies, procedures and standards.
• Establish processes to improve programmes.
• Lead development of centre programmes and initiatives.
• Manage escalated feedback from stakeholders.
• Manage staff performance.
• Oversee staff development, training and mentorship programmes.
• Oversee student enrolment for the centre.
• Prepare annual work plans and budget plans.
• Report student statistics to the relevant agencies.
• Review manpower plans for approval.
• Set centre's directions for engagement with families, community and other stakeholders.
• Set the centre's Key Performance Indicators (KPIs).
• Set the strategic direction for the centre.

We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.

The Adult Education Service is part of Coventry City Council. We provide a wide range of courses for Coventry residents age 19+ and much of our provision is targeted at people with the highest levels of need.

We offer long courses in English, maths, English for Speakers of Other Languages (ESOL), ICT/Digital and vocational subjects such as Early Years, along with provision for adults with learning disabilities.

We also offer a very wide range of short community courses in arts, crafts, music, dance, exercise, and family learning. In addition, we run a highly supportive study programme for young people.

Our work-based learning offer includes Apprenticeships in the following subject areas:

• Nursery Workers
• Teaching Assistants
• Leadership/Management; and
• Customer Care.

We also provide courses for adults who are seeking work via the Council’s Job Shop.

Our main base is at Southfields Old School, CV1 5EJ, with provision delivered at around 25 other sites within Coventry, mostly in areas of highest need.

We welcome applications from anyone who wants to make a difference to the lives of people in Coventry.

In line with our One Coventry Values we strive to have a workforce that reflects our local communities and welcome applicants from all sections of the community. We particularly welcome applicants from minority ethnic backgrounds, applicants who have a disability and applicants who are from the LGBTQ+ community to apply for our senior leadership roles.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

Coventry City Council’s Adult Education Service is seeking to recruit three highly skilled, experienced, and passionate individuals to support Education & Skills Area Leads as part of our journey towards outstanding teaching, learning and assessment practice.

What is the role?

The Adult Education Service is positioned in the Skills, Employment & Adult Education team within the Council’s Regeneration and Economy Directorate. The strategic intent of the service is to maximise the employability of adults, so they can progress into work, further learning/training, or engage in voluntary, social and community activities.

As such, you will play a key role in co-designing, delivering and managing an inclusive and culturally sensitive curriculum that supports the aims of the One Coventry Plan and meets the educational needs of our diverse communities and employers, to make an active contribution to the local economy.

This work will involve: community outreach and development with internal and external stakeholders to engage new and different learners with a particular focus on under-represented groups; monitoring inclusive curriculum development and quality; effective line management of tutors and learning support assistants; reflective practice; and embedding new technologies to drive improvements in learning outcomes and impact.

1 x Delivery Manager with focus on Work Skills (1.0 FTE – 37 hours p/wk)

This role has a particular focus on managing the delivery of employment focused learning opportunities, particularly regarding Into Employment Programmes and wrap-around support, Apprenticeships and in-work/career progression.

1 x Delivery Manager with a focus on Language Skills (1.0FTE – 37 hours p/wk)

This role has a particular focus on managing the delivery of language focused learning opportunities, particularly regarding modern foreign languages such as German, Arabic, French, Spanish, British Sign Language and Makaton as well as English Language acquisition for speakers of other languages (ESOL).

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

For all of the above roles you will need a strong understanding of how to attract and engage learners from diverse backgrounds and raise aspirations. You will demonstrate significant contribution to curriculum innovation, ensuring quality improvement, diversity and inclusion in all provision. In addition, you will have a working knowledge of adult education funding methodology and experience of managing and motivating staff, including staff development and performance management. You will also demonstrate ability to promote provision using a range of methods, including social media platforms.

Our workforce data shows that people from minority ethnic backgrounds are under-represented within the service, and in particular the above roles, and we encourage applicants from these backgrounds to apply to further develop our work to ensure learning opportunities are culturally sensitive. This does not prevent individuals with or without other protected characteristics as set out within the Equality Act 2010 from applying for this post.

Coventry City Council is making positive progress in transforming its services and is looking for committed, energetic, professional leaders to be part of our improvement journey. Join us at the council if you're ready to take on challenges and elevate our service with your unique expertise and dedication. For more information or an informal discussion about the role please contact: Howard.Croft@coventry.go.uk

Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre employment check with effect 1 Sept 22, please note, an online search may form part of this recruitment process.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.

Interview date(s): Monday 26th August

Following recommendations from Keeping Children Safe in Education (KCSIE) for an additional pre employment check with effect 1 Sept 22, please note, an online search may form part of this recruitment process.

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies

Proud member of the Disability Confident employer scheme

Our growing company is seeking to hire a sales manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

A Bachelor's degree in business or a related field is required. In order to succeed in this role, you will need excellent communication skills and the ability to lead a sales team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.

• Seeting individual sales targets with the sales

team.

• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

• Bachelor's degree in business or related field.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.
• Ability to lead a sales team.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• External Grants Administration
• During the pre-award stage: Assist grant applicants who are interested in applying for research grants, and review research grant applications so as to ensure that the applications meet the funding agencies' requirements.
• During the post-award stage: Review progress reports and grant variations prepared by grant awardees for onward submission to funding agencies. This includes advice on justifications for grant variations, checks for accuracy, consistency, and completeness for the various reports to be submitted to the funding agencies.
• Research Contracting
• Review RCAs together with internal stakeholders to ensure that terms are aligned with the university's positions for research collaboration agreements and the university's interests, while escalating non-standard clauses to management for discussion and approval.
• Negotiate RCAs with external research partners together with internal stakeholders.
• Multi-disciplinary And Knowledge Exchange Research X (MAKER-X) engagements
• Support the planning and logistics for MAKER-X engagements.
• Executing the engagements and post-workshop follow-ups according to the approved agenda, which include performing any secretariat duties and regular reporting to management on outcomes from each engagement.
• Execute thematic research grant calls and review process for research collaborations with strategic research partners.
• Planning & Policy
• Support SMU university level research meetings by providing secretariat support, preparing meeting materials and monitoring and following up from meeting discussions.
• Articulate SMU research activities and performance of SMU in research in reports to SMU senior management and external stakeholders such as MOE.
• Review or draft university level research policies and attend to ad hoc policy related queries with regard to Research Data Management.
• Any other matters in other ORe functions where assistance is required.

• At least a Bachelor's Degree in any major.
• Minimum 7 or more years of working experience is preferred.
• Experience in research and grant management, and report writing will be highly advantageous.
• Excellent written and verbal communication and ability to influence and communicate effectively with external stakeholders, faculty and senior management.
• Pro-active, independent and resourceful with strong decision-making skills and the ability to work with minimal supervision.
• Meticulous, attention to detail, and exercise care in delivering quality work.
• Resourceful and responsible.
• Proficient in the use of Microsoft Office Word, Excel and PowerPoint.
• Proficient in the use of online meeting platforms for virtual meetings such as Zoom and Microsoft Teams.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Key Responsibilities:

Product Strategy and Vision:

• Develop and articulate a clear product vision and strategy in alignment with the company’s business goals.
• Conduct market research and competitive analysis to identify market trends, customer needs, and opportunities for innovation.
• Drive market research studies to explore new technology and oversee the development of business proposals for new opportunities.

Product Development:

• Manage the entire product line life cycle, from strategic planning to tactical activities.
• Lead cross-functional teams, including engineering, design, marketing, and sales, to deliver high-quality digital products.
• Define and prioritize product features and requirements based on customer feedback, business goals, and technical feasibility.
• Create detailed product roadmaps, ensuring timely and effective delivery of product milestones.

User Experience and Design:

• Collaborate with UX/UI designers to create intuitive and engaging user experiences.
• Conduct user testing and gather feedback to continuously improve product design and functionality.

Data-Driven Decision Making:

• Utilize analytics tools to monitor product performance, user engagement, and customer satisfaction.
• Evaluate product functionalities and performance and propose enhancements to products based on market feedback.
• Analyze data to identify trends, measure product success, and inform future product decisions.

Stakeholder Management:

• Communicate product vision, strategy, and progress to internal and external stakeholders.
• Work closely with sales and marketing teams to develop go-to-market strategies and support product launches.
• Research and analyze potential partner relationships for the product and generate ideas to grow market share, improve customer experience, and drive growth.

Project Management:

• Manage the entire product lifecycle from ideation to launch and post-launch optimization.
• Ensure projects are delivered on time, within scope, and within budget.

Specific Requirements:

Industry Knowledge:

• Experience in digital product management within Healthcare/Pharmaceutical Industry/Commercial Insurance Industry etc.
• Understanding of industry-specific challenges and opportunities, and the ability to develop products that address these needs.
• In-depth knowledge of the healthcare, pharmaceutical, and commercial insurance sectors in Asia, especially China.
• Ability to design solutions tailored to the industry's stage and customer needs, ensuring commercial viability and value.

Technical Proficiency:

• Familiarity with modern software development practices and tools, such as Agile, Scrum, and Kanban.
• Experience working with development teams to build scalable and robust digital solutions.
• Experience in working with large language models (LLMs) such as ChatGPT, and understanding their applications and limitations.

Customer-Centric Approach:

• Strong focus on understanding and meeting customer needs.
• Ability to translate customer feedback into actionable product requirements.

Analytical Skills:

• Proficient in using analytics tools (e.g., Google Analytics, Mixpanel, etc.) to track and analyze product performance.
• Experience in A/B testing, user segmentation, and behavioral analysis.

Communication and Leadership:

• Excellent communication skills, both written and verbal in English. Ability to do in Mandarin will be advantageous to communicate with internal stakeholders based overseas.
• Proven ability to lead and inspire cross-functional teams.

Team Management:

• Demonstrated ability to manage and mentor a team, fostering a collaborative and high-performance work environment.
• Experience in setting clear objectives, providing regular feedback, and supporting the professional development of team members.

Qualifications:

• At least a Bachelor’s degree in Computer Science, Information Technology, Programming & Systems Analysis, Science (Computer Studies), or a related field. Master’s degree is a plus.
• 5+ years of experience in product management, with a focus on digital products.
• Demonstrated success in launching and managing digital products that achieve business goals.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Institute of Innovation & Entrepreneurship (IIE).
• Programme Development
  • Design/ curate curriculum for innovation & entrepreneurship education programmes.
  • Drive the execution of Global Innovation Immersion (GII) Programme and Overseas Work Study Elective (OWSE) -- develop and manage programme timelines, milestones, and deliverables.
  • Ensure effective operations in compliance with university policies.
  • Build unique selling points (USPs) and develop market penetration strategies for new GII markets in the region to ensure that SMU's innovation and entrepreneurship programmes remain differentiated from other similar programmes available.
  • Work with the marketing team to develop campaigns to raise the profile of the programme as well as student interest for GII programmes.
  • Monitor and evaluate the performance of programmes and its impact on the startup ecosystem.
• Student Club Management
  • Provide institutional support and cultivate the entrepreneurial mindset among student leaders and clubs through experiential activities & events.
  • Oversee, mentor and guide student leaders in the areas of club governance, workplans and finance to establish credible student-led clubs in SMU.
  • Maintain statistical and financial related records/transactions of the student club activities.
  • Develop and conduct regular reviews and assessments of student programmes / events / activities to meet education and I&E interests.
• Stakeholder Engagement and Partnership Building
  • Identify and partner with internal and external stakeholders, including but not limited to student leaders, faculty, investors, sponsors, universities and corporate partners.
  • Spearhead collaborative initiatives with the innovation & entrepreneurship ecosystem partners and identify strategic opportunities for IIE and SMU.
  • Keep up to date on developments across the region, including innovation & entrepreneurship related policy developments and to highlight the impact and opportunities.
  • Report and communicate strategy and plans to management, including regularly presenting proposals and performance update.

• University degree in areas such as education, business, and/ or related fields preferred.
• 1 to 5 years of relevant working experience.
• Excellent project management and organizational skills.
• Experience in designing and delivering quality experiential learning educational programmes.
• Effective communication, presentation and stakeholder management skills.
• Detail-oriented and team-oriented with a strong desire to be successful.
• Comfortable with minimal amount of direction, thrive in high pressure and high expectation situations.
• A keen sense of ownership and accountability and act with a sense of urgency to meet tight deadlines.
• Humble, authentic, value hard work, creative problem solver and outcome driven.
• Up to date with industry trends in the innovation and entrepreneurship eco-system.
• Relevant experience as an educator or mentor to the youth is a plus.
• Deep knowledge and network in the local & SE Asia innovation and entrepreneurship ecosystem will be viewed favorably.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.