Total 15 Manager level Education / Training job vacancies in D25 Kranji, Woodgrove, Woodlands

About Us

At Speech Concept, we provide inspiring and enriching programmes to students -

preschool through early tertiary. Our team aims to empower the next generation and help

them navigate through their education journey in a fun and purposeful way. Join us on

our journey as we give our students the platform and support to push boundaries.

About the Opportunity

As Speech Concept, you will be the primary point of contact for the Community and act

as the "face" of Speech Concept! You will report to your centre each day to support the

rest team to achieve the following:

• Build a welcoming and collaborative community environment through events and building relationships!
• Ensure that your centre is fully operational and processes are running efficiently.
• Drive growth and promotion of Speech Concept-provided service offerings.
• Take direction from the Business Manager to support the team as necessary.
• All of this while illustrating Speech Concept's core values and working towards achieving our mission.

In this role, you'll:

Front Desk Management:

(Being present and contributing to a positive learning environment)

• Cover the front desk during the centre's set business hours1 and be an on-site point of contact.
• Learn the names of students and parents with the goal of building relationships in order to facilitate the sense of community.
• Anticipate students and parents needs before they arise using relevant information collected about members to enhance and personalise their experience.
• Keep the front desk clean and organised.
• Answer any questions from students, parents, new clients and the extended team.
• Organise and follow up on any enquiries in relation to your community.
• Represent our brands and programmes.
• Investigate, escalate, and resolve service recoveries.

Centre Operations:

(Maintain operational excellence)

• Ensure administrative processes and SOPs are observed and completed which includes following up with our Leads and Enrolment pipelines.
• Receive, process, sort, and organise all messages and mail.
• Ensure centre-specific operational requirements are met for each programme (logistics, materials)
• Gather and input notes into our customer relation management system about students and parents.
• Learn and explain Speech Concept policies and procedures and communicate, inform, and update students and parents.
• Maintain the community database and report to the Business Manager with relevant KPls.
• Write and send broadcasts relating to centre updates.

Student and Community Engagement:

(Generating engagement and genuine interest in our centre and programmes}

• Consistently celebrate students' successes and milestones through gifts and notes.
• Distribute all necessary info to promote programmes including creation and posting of weekly events poster and individual event posters.
• Provide feedback on programming types (based on student makeup} and evaluate events based on attendance, satisfaction, and impact on the team.
• Play a creative and executive role in event planning and execution with community
• stakeholders.
• Identify and execute opportunities to connect students with the right programme offerings.
• Learn and understand the in and outs of the local education system (e.g., DSA, GEP, PSLE, 0-Levels and N-Levels, Special Needs Assistance, Preschool} which are knowledge required when conversing with parents.
• Keep the team updated on opportunities for students in your community (e.g. performance, competition opportunities}.

About You

We'd love to hear from you if you meet the qualifications below:

• Have a minimum of a Degree education.
• Customer service and/or sales experience is a plus.
• Must have strong verbal and written communication skills.
• Outstanding interpersonal and multitasking skills.
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion.
• Passion for entrepreneurial communities and education.
• Be self-sufficient and solution-focused and be able to act quickly in the interest of our brand and customers.
• Proficient in basic computer skills.

Life at Speech Concept

Being part of the team at Speech Concept is more than just a job. We believe the magic

of your work is sparked by the passion you bring. Here, we aspire to work to provide

quality programmes to the community and play a positive role in the growth and

education of students.

Main Duties and Responsibilities

We are seeking a dynamic and experienced Learning & Development Manager to join our pre-opening team for the Mandai Rainforest Resort by Banyan Tree.

This will be an excellent opportunity for HR professionals to shape the culture and set the standards for Human Capital practices for the new Resort. The incumbent will deepen and advance their HR career by being involved in the formulation and setting up of the HR department and HR policies for the new Resort.

Key Responsibilities

• Responsible for cultivating and embedding Banyan Tree’s culture and ethos in the organization.
• Ensure that our vision, mission, core values (IDEALS), Banyan Tree Roots and brand positioning are key aspects of the Resort’s Employee Value Proposition.
• Promote and inculcate a culture of continuous learning
• Conduct regular training needs analysis, and formulate an annual training plan for the Resort.
• Design and curate various training programs to meet both the Resort’s and individual’s learning and development needs.
• Conduct training and orientation programs, core training programs and other related development programs to strengthen the bench-strength of the organization.
• Measure the effectiveness of the training programs. Monitor and advise on the effectiveness, produce data and report on performance, measuring them against specified indicators. Propose strategic and tactical interventions where needed.
• Support Banyan Tree’s Talent Management Programs. This includes recommending outsourcing of training courses and, if and when required, provide suggestions for inviting external resource speakers as part of training programs. The incumbent will also ensure that high potential associates undergo appropriate development programs and activities.

Job Requirements

• Degree or Diploma in Human Resources, Business Administration or a related field. Advanced Certificate in Training & Assessment (ACTA) will be advantageous.
• Proven track record of 7 to 10 years’ experience in a similar capacity, preferably in the hospitality industry. The candidate should have a proven track record of formulating and developing L&D strategies and programs.
• Experience in curating training courses, conducting and delivering training programs will be required. This should be complemented with a strong understanding of instructional design frameworks and applications.
• Strong interpersonal, communication and organizational skills.
• Able to handle matters independently, and able to exercise self-motivation to complete projects.

Key Responsibilities:

Instruction and Training:

• Provide riding lessons to individuals and groups, tailored to different skill levels from beginner to advanced.
• Develop and implement comprehensive training programs for competitive riders, including goal setting and progress tracking.
• Develop result-driven pathways and trainings for competitions.
• Offer specialized training sessions in dressage as needed.

Supervision and Leadership:

• Manage and oversee the Riding School Office operations, hospitality, scheduling and profitability
• Mentor and supervise junior instructors, providing guidance and support to enhance their teaching skills.
• Conduct regular training sessions and workshops for staff to on updated competition rules, consistent teaching standards, and safety practices.

Horse Care and Management:

• Ensure the health, safety, and welfare of all horses used in the program.
• Coordinate with the Yard Manager to develop and maintain a horse care schedule, including feeding, grooming, and veterinary care.
• Assist in the selection and training of horses for the Instructor Schooling Programme.

Safety and Compliance:

• Enforce all safety protocols and procedures to ensure a safe riding environment for students and staff.
• Conduct regular safety inspections of riding facilities, equipment, and horses.
• Ensure compliance with local, and club regulations regarding equestrian activities.

Customer Service:

• Maintain positive relationships with students, parents, and the equestrian community.
• Handle customer inquiries and complaints in a professional and timely manner.

Administrative Duties:

• Oversee scheduling lessons, managing bookings, and maintaining accurate records of student progress.
• Allocate suitable horses for riders for lease and competitions.
• Prepare reports and provide feedback to the General Manager on program performance and student development.
• Handles office administrative, include but not limited to manpower planning.

Qualifications:

• Extensive experience (5+ years) in horse riding instruction and training
• Specialisation in dressage training
• Professional certification from a recognized equestrian organization (e.g., British Horse Society, American Riding Instructors Association).
• Proven leadership and supervisory skills.
• Strong communication and interpersonal skills.
• Thorough knowledge of horse care and stable management.
• First Aid and CPR certification.
• Ability to work flexible hours, including weekends and holidays.

Physical Requirements:

• Capable of performing physical activities required in horse riding and stable management.

Working Conditions:

• The job involves working in an outdoor environment, including exposure to various weather conditions.
• Regular interaction with horses, which involves risk of injury.
• May require evening, weekend, and holiday work based on the needs of the riding school.

Salary commesurate with experience.

Only shortlisted candidates will be notified.

Assistant HR Manager Job Scope:

- Full spectrum of Human Resource functions in terms Recruitment & Selection, Compensation & Benefits, Talent Acquisition Manager, Training, Learning & development, Payroll Management.

- Crafting of job ads and employment contract and ensuring it's in accordance to MOM framework guidelines

- Creating clear and persuasive presentations to improve policy knowledge

- Ensuring all payroll are accurate and precise

- Effective motivation of staff to maintain morale

- Ensure consistent application of disciplinary actions and compliance to company policies

- Balance staff happiness with company's productivity and profitability through effective policy proposals

- Develop training and upgrading frameworks including the effective tracking of staff against measurable promotion metrics

- Develop effective grievance counseling frameworks

- Train and manage a team of HR and admin personnel to ensure timely and accurate completion of HR related tasks.

- Work with operations team to ensure efficient allocation and renewal of staffing

- Analyze cost projections and implement labour cost controls across all departments

- Whole-company labour policy planning

- Analysis of market trends to propose and implement systematic improvements

- Develop HR systems and company structures to improve effectiveness and efficiency

- Stay abreast with legal frameworks and ensure consistent compliance

- Maintain robust business continuity plans

- Develop year end appraisal formula for the entire company, measuring staff productivity metrics and manpower budgeting

- Handle work pass application, renewal and cancellation of foreign workers

- Handle and administer the company's yearly insurance renewal

- Manage work injury and hospitalization claims

- Apply / renew business license and permit

- Overseeing any other adhoc office administrative matters

KPI:

1. Achieve a net income of more than 10% consistently for the year (bottom line)

2. Obtain Time to hire rate of 30 days for all vacant positions

3. All outlets minimum headcount manpower is achieved consistently for 3 months with no major food hygiene lapse

4. Staff handbook, online training system is comprehensive and enforced consistently resulting in strong corporate governance across all HQ departments and outlets

5. Maintain staff turnover rate at below 8% annually

6. Improve staff retention rate at 30%

7. Ensure that all talent acquisition matches the CEO & Director's requirement and needs

8. Able to accurately measure staffs happiness through surveys and conduct a Goal/ KPI re-alignment exercise at least once every 6 months

9. All P-files and all office administrative duties are documented and maintained to the highest standards

10. On average less than 1 error a month is made during his/ her payroll duties

11. All Full time staff complete world manager quiz on their every Quarter via TRS Academy App with 100% pass rate

12. All outlets FULL-TIME staff come back office for a full day HQ restaurant proficiency course by End of every calender year

13. Ensure successful launch and management of the individual outlets and HQ EXCO functions

Training Manager Job Scope:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

Working Hours: 5 days working week

Salary: SGD $3500-$4500

Requirements:

- Bachelor’s degree in human resource management or other related in HR.

- Minimum 5 years’ experience in HR jobs and minimum 2 years in HR manager’s role.

- Possess strong interpersonal, written and verbal communication skills in particular English language

- Ready to step off their comfort zone to take on new challenges and grow with the company

- Ability to multitask, work under high pressure, plan personal and delegate subordinates' workload effectively, and is able to track the productivity of the entire HR team

- Possesses strong talent acquisiton skills in particular finding and identifying hardworking and positive candidates who has the right skillset for the job as well as ensuring they are a good cultural fit for the company

- High standards for integrity and confidentiality

- Exceptional time management skills and is able to improve the entire company's productivity

- Strong organisational and documentation skills with a results and SOP driven mindset through the use of data analytics

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Benefits:

- Individual Profit-Sharing bonus of up to 0.5% of company's annual net income

- Hospitalization and Surgery Insurance Coverage

- Private Clinic Consultation

- Paid medical leave

- Dental and TCM Benefits

- 14 Days Annual leave

Interested candidate, please apply here directly or contact our HR Department at 92978413/98889975 for further queries.

Only shortlisted candidates will be contacted.

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Bachelor's Degree in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

10) Dental and TCM Benefits

Key Responsibilities:

Instruction and Training:

• Provide riding lessons to individuals and groups, tailored to different skill levels from beginner to advanced.
• Develop and implement comprehensive training programs for competitive riders, including goal setting and progress tracking.
• Develop result-driven pathways and trainings for competitions.
• Offer specialized training sessions in dressage as needed.

Supervision and Leadership:

• Manage and oversee the Riding School Office operations, hospitality, scheduling and profitability
• Mentor and supervise junior instructors, providing guidance and support to enhance their teaching skills.
• Conduct regular training sessions and workshops for staff to on updated competition rules, consistent teaching standards, and safety practices.

Horse Care and Management:

• Ensure the health, safety, and welfare of all horses used in the program.
• Coordinate with the Yard Manager to develop and maintain a horse care schedule, including feeding, grooming, and veterinary care.
• Assist in the selection and training of horses for the Instructor Schooling Programme.

Safety and Compliance:

• Enforce all safety protocols and procedures to ensure a safe riding environment for students and staff.
• Conduct regular safety inspections of riding facilities, equipment, and horses.
• Ensure compliance with local, and club regulations regarding equestrian activities.

Customer Service:

• Maintain positive relationships with students, parents, and the equestrian community.
• Handle customer inquiries and complaints in a professional and timely manner.

Administrative Duties:

• Oversee scheduling lessons, managing bookings, and maintaining accurate records of student progress.
• Allocate suitable horses for riders for lease and competitions.
• Prepare reports and provide feedback to the General Manager on program performance and student development.
• Handles office administrative, include but not limited to manpower planning.

Qualifications:

• Extensive experience (5+ years) in horse riding instruction and training
• Specialisation in dressage training
• Professional certification from a recognized equestrian organization (e.g., British Horse Society, American Riding Instructors Association).
• Proven leadership and supervisory skills.
• Strong communication and interpersonal skills.
• Thorough knowledge of horse care and stable management.
• First Aid and CPR certification.
• Ability to work flexible hours, including weekends and holidays.

Physical Requirements:

• Capable of performing physical activities required in horse riding and stable management.

Working Conditions:

• The job involves working in an outdoor environment, including exposure to various weather conditions.
• Regular interaction with horses, which involves risk of injury.
• May require evening, weekend, and holiday work based on the needs of the riding school.

Salary commesurate with experience.

Only shortlisted candidates will be notified.

If you are a individual who thrive in high-speed environments, embrace challenges of continuous growth, self-proclaimed workaholic who has insatiable drive to push boundaries and always perform beyond expectations, then Takagi Ramen is the professional playground that you have always been looking for!

Join us and join the team that revolutionizes the QSR industry and rewrites the rules of success!

Job Description & Responsibilities:

Marketing

• Execute innovative online marketing campaigns and oversee its successful implementation by pulling resources from the production & design industry
• Lead the conceptualization and development of digital contents while ensuring compliance with brand positioning, brand standards and guidelines
• Drive regular management and analytical reporting against performance of all digital marketing activities
• Manage and maintain partnership with respective appointed project stakeholders
• Report digital marketing activities for review with management on a weekly basis
• Lead and coordinate CSR projects from beginning to end to shape our brand direction strategies that will drive acquisition and customer loyalty retention
• Implement, track, execute and prioritize marketing project roadmaps and timelines
• Provide analysis and regular reporting of social media and CTA marketing engagement metrics to improve outlet sales
• Manage both digital marketing and loyalty budget to achieve efficiency of spend to meet business goals
• Manage the marketing aspects of the business, ensuring timeline in social media calendar is achieved. Creates stronger brand recalls and branding for the company to help improve company year on year sales
• Management of company’s social media channels (Website, FB, IG, Google reviews, etc)
• Regular organic posting according to social media calendar, engaging followers, and responding to their enquiries
• Develop strong relationships with cross functional teams to ensure the efficient execution of marketing initiatives
• Assist with measuring the effectiveness and performance of marketing campaigns against company Growth KPIs
• Work closely with influencers on marketing campaigns and events, utilising the approved budget
• Launch targeted campaigns to increase Mobile App acquisition and usage rate

Training and Compliance

• Understand the business goals, identify performance gaps, and recommend solutions
• Develop, plan, prepare, implement, and improve the training program for staff
• Update and maintain the training manual, materials, and knowledge base
• Conduct soft-skills training for all outlets staff according to SOP and required standards
• Design and implement new training framework and ensuring full use of our company's internal training app
• Plan, implement, execute, and evaluate training plans.
• Co-ordinate and communicate effectively on outlet staff performance issues with the HR & Operations department
• Manage and track induction and onboarding program for new employee
• Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset
• Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime
• Evaluate and ensure the effectiveness of the training program
• Manage and oversee the company's call center department
• Conduct compliance and CCTV audit checks of outlets remotely
• Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner.
• Conduct weekly theory and practical training with outlet staffs in strict accordance to our training modules at our HQ
• Troubleshooting all IT related matters relating to our website, delivery platforms as well as Mobile App.

Working Hours:

5 days work week

Salary Range:

$4500 - $5500 per month

Working Location:

31 Woodlands Close #07-22/23 Woodlands Horizon, Singapore 737855

Job Requirements：

• A Bachelor's Degree in either Business/Hospitality or Marketing preferred.
• Proven working experience in Marketing for at least 3 years and/or at least 3 years working experience as Training Manager in strategic planning and relevant experience in a reputable Restaurant Chain.
• Track record in executing successful training programs.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)
• Excellent interpersonal skills, communication skills, and leadership skills.
• Ability to plan and manage time effectively
• Strong multitasking skills
• Basic Canva and Graphic Design skills will be an additional bonus

Job Benefits:

• Running a well-respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals
• Quarterly staff recreation and entertainment budget (for managers' use only)
• 14 Days Annual leave,
• Individual Managerial Profit-Sharing bonus of company's annual net income paid out every quarter the next year
• Good Career Advancement Opportunities
• Paid medical leave and compassionate leave

If you are interested, please Whatsapp our HR Dept @ 98889975 or 92978413!

Would you like to help in growing our future generation towards intelligent and loving society? Then, being a part of our team could be the right pathway. Genius Mind Academy Singapore is currently recruiting for full time teachers/ brain development trainers.

Requirements

• Welcome tuition teacher or 1 experience as a teacher
• Excellent communicability and interpersonal skills
• Well-organized and committed
• Creative and energetic
• Strong moral values and discipline

Expected salary: $7,000 - $8,500 per month

5 Days work (Weekend must work)

- Evaluate and recommend new techniques and technologies

- Manage Research and Development (R&D) credit studies and related activities

- Develop and sustain excellent client relationships during delivery of Research and Development (R&D) services

- Assist (other) Research and Development (R&D) project personnels with the delivery of engagements as needed,

including research and writing with regard to technical issues

- Provide Research and Development (R&D) quality assurance, engagement reviewer and exam support

- Builds effective cross-functional relationships with field implementation, regional food, distribution, facilities and

other professional services teams

- Implements and monitors quality assurance programs to ensure they meet or exceed intended objectives

- Manages third party audit program for region

- May provide technical guidance for quality assurance specialists in Region

Job Description

• Be responsible for the day-to-day management of Training Center
• Formulate, design and plan monthly and annual training calendar
• Produce and compile all training material needed for training
• Consolidate and create all Training SOP, work flow charts and policies
• Development and review of curriculum, course materials & QA processes
• Design and develop WSQ and non-WSQ modules from conceptualization and course accreditation
• Plan, direct and supervise the work activities of the training team and operations
• Defines training budget (training equipment, videos, and exterior training programs)
• Recruit, appraise, train and develop Associate Trainers, Associate Developers and Associate Assessors
• Submission of training grants applications and all reports required to SSG/WSG/e2i
• To develop and enhance the process flow within the organisation to conform to SSG/WSG and other agency requirements
• To lead and ensure all audits meet the compliance of the respective government agencies and internal & external audits
• To upkeep and update the company’s process flow in compliance with government regulations
• Conducting internal audits for the training accreditation requirements based on the training guidelines and requirements set by the accrediting organization
• Assist in Marketing team on training courses
• Assisting the development, implementation & monitoring of the Management System (MS)
• Conduct interview and training to internal employees
• Other ad-hoc activities as assigned by the Senior Manager
• Manage end-to-end training administration on the Organization’s internal Training and Learning Management System (TLMS) and the SSG Training Provider Gateway (TPG)
• Support the Deputy Director or Manager in the maintenance of training SOP, workflow, and policies to meet government regulations
• Serve as the primary point of contact for inquiries coming from prospective trainees, staff and volunteers by handling communications relating to training ie emails and phone calls
• Manage the entire registration process which includes processing, accepting, and sending confirmation emails to prospective trainees
• Support communication efforts related to training, including announcements, dissemination of training materials and certificates, or reminders
• Monitor and track attendance, progress and completion of all training programs, adhering to the SSG-funding requirements
• Input and maintain accurate records and data on the Organization’s TLMS and on TPG to meet funding requirements, and for future audits and references
• Liaise with external vendors and manage training-related resources, ensuring timely delivery and cost-effectiveness
• Manage withdrawal, waivers, appeals or other trainee circumstances related to training
• Update training and course information on websites or collaterals
• Support internal and external audits on training processes and documentation, ensuring compliance and transparency.

Job Requirements:

• Minimum 2 years of relevant experience in Course development and Instructional design skills including blended learning for WSQ and non-WSQ courses for accreditation, and Facilitated & conducted training delivery for adult learners
• Able to meet KPI set by senior management
• Possess good IT skills and familiar and able to navigate SSG or TMS portals independently
• Familiar with Skillsfuture SG (SSG) and Workforce Singapore (WSG) compliance/auditing, submission of documents' requirements and SSG Skills Frameworks
• Strong verbal and written communication skills
• Proficient in Microsoft Word, Excel & PowerPoint
• Strong leadership, interpersonal and motivational skills
• Highly meticulous and detail-oriented
• Able to work in a fast-paced environment to meet the required submission timelines by SSG
• Possesses good interpersonal skills to liaise well with Adjunct trainers and prospective trainees

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Diploma in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Bachelor's Degree in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Bachelor's Degree in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

10) Dental and TCM Benefits

Job Responsibilities:

1) Understand the business goals, identify performance gaps, and recommend solutions

2) Develop, plan, prepare, implement, and improve the training program for staff

3) Update and maintain the training manual, materials, and knowledge base

4) Conduct soft-skills training for all outlets staff according to SOP and required standards

5) Design and implement training framework and ensuring full use of our company's internal training app

6) Plan, implement, execute, and evaluate training plans.

7) Co-ordinate and communicate effectively on staff performance issues with the HR & Operations department

8) Manage and track induction and onboarding program for new employee

9) Responsible for identifying all the staff training needs and actively involved in the professional upgrading of the staff skill set and mindset

10) Work on all areas of training including product knowledge, customer service, service excellence and other modules in the total training regime

11) Evaluate and ensure the effectiveness of the training program

12) Manage the company's call center department

13) Conduct compliance and CCTV audit checks of outlets remotely

14) Ensure all Recovery, Disciplinary, Retraining and Compliance (RDRC) is conducted in a timely manner

Job Requirements:

- Possess a Bachelor's Degree in Business/Hospitality or equivalent

- Proven working experience as a Training Manager with 5 years in strategic planning and relevant experience in an reputable Restaurant Chain (preferably with full ACTA Certification)

- Track record in designing and executing successful training programs.

- Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in-classroom training, e-learning, workshops, simulations etc.)

- Excellent communication and leadership skills.

- Ability to plan and manage time effectively

- Strong multitasking skills

Job Benefits:

1) Running a well respected company in the industry that is known for being the only homegrown affordable QSR ramen chain serving affordable food to the locals

2) Daily Free Office Staff meal

3) Free flow office coffee and drinks

4) Quarterly staff recreation and entertainment budget (for managers' use only)

5) 14 Days Annual leave

6) Individual Profit-Sharing bonus of company's annual net income

7) Hospitalization and Surgery Insurance Coverage

8) Free Private Clinic Consultation

9) Paid medical and compassionate leave

10) Dental and TCM Benefits

We seek to appoint a Behaviour Manger to join our team at Graham School. This role will form part of an exciting strategic project which will develop the provision for behaviour and inclusion across our Trust, initially focussing on our Scarborough schools. You will work as part of the established pastoral team in school, as well as developing links with the Trust strategic partners.

Graham School is a growing 11 - 16 school in Scarborough. We are very proud of our transformation in the past few years and the huge progress being made by everyone in our community. Everything we do is based on our values Honesty, Empathy, Aspiration, Resilience, Teamwork and our vision is to 'Grow, Learn and Achieve together'. Our aim is for our students to flourish academically and to develop into responsible and resilient young people who will succeed and make a positive contribution to their community. Colleagues are valued and respected, benefiting from support from experienced staff both in school and across the Hope Sentamu Learning Trust. Professional development is important to us and we will support your aspirations and ensure you have every opportunity to develop your career. Join our committed and enthusiastic staff at #TeamGraham and be part of the continued growth of our school.

We welcome visits to the school. If you would like to come and see our school during a working day please contact hello@gra.hslt.academy. We look forward to meeting you soon!

This role will work during the school day to maintain good pupil behaviour so that pupils can enjoy a safe and orderly environment and requires working across the school to implement school behaviour systems.

Job Details


Hours of Work: 37 Hours per Week, Term Time Only

Position Type: Permanent Post

Line Manager: Vice Principal

Travel Required: Occasional

The salary is dependent on current qualifications and experience, please see the attached job description for more information.

Application Process



Please complete the online application form to apply for this role. All candidates are advised to refer to the job description and person specification before making an application. You should use the information supplied with in the Job Description & Person Specification to make the best of your application by identifying some specific pieces of work you may have undertaken in any of these areas. Your application may be viewed in regard to some or all of the skill specific areas over the course of the selection process. Applications via agencies will not be considered.


Interviews will take place as soon as possible after the closing date.



Hope Sentamu Learning Trust is committed to safeguarding and protecting our children and young people and expects all staff and volunteers to share this commitment. All posts are subject to a safer recruitment process which includes enhanced criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks.

Our safeguarding system is underpinned by a range of policies and procedures which encourage and promote safe working practice across the Trust. On joining you will be required to undergo continuous professional development to maintain safe working practice and to safeguard our children and young people.