1. Communications and Relationships Provide and receive complex information; using persuasive, motivational, negotiating, trainin.....
1. Communications and Relationships Provide and receive complex information; using persuasive, motivational, negotiating, training skills are required. Plans and delivers a wide portfolio of people development activities to a broad range of staff. Communicates with a range of clinical and non-clinical staff and managers at all levels often using persuasion and negotiation skills. Requirement to communicate and understand complex information requiring a degree of tact and empathy, particularly with learners. Following organisational values at all times to promote the reputation of the team and the organisation. Being present and providing a professional service to colleagues and clients. Social interaction and team working with colleagues, demonstrating active listening, curious questioning and an understanding of strengths and weaknesses of the people you support. Communication with services users through a wide range of formats, including social media, email and telephone. Willingness to present information to a variety of groups. 2. Knowledge, Skills, Training and Experience Expertise within specialism, underpinned by theory. Level 5 qualification in an appropriate subject or equivalent portfolio of experience. Level 2 functional skills, including literacy, mathematics and digital skills (see Information resources below). Understanding of departmental structure gained through prior experience. Knowledge of education and people development good practice gained from previous experience of working in a similar environment. Willingness to engage in continuous professional development to enhance the service and career aspirations. Experience of facilitating and delivering a wide range of education and people development projects and programmes, in partnership. Ability to work with a range of Trust staff in multidisciplinary teams both internal and external to the Trust. Ability to schedule and organise own time and work independently with minimal supervision. Excellent communication, presentation and interpersonal skills evidenced by the development of strong, trusted relationships. Skills in leadership and management of staff and/or projects. 3. Analytical Skills Range of facts or situations requiring analysis Able to deal with complex facts or situations requiring analysis, interpretation and comparisons of a range of options and able to make suitable judgments. Able to analyse and assess situations to recommend courses of action or solutions to managers. Ability to make decisions and be challenged with integrity regarding people development matters. Responsible and accountable for own decisions, seeking advice and support as and when necessary. Having a broad awareness of people development activities and events, for the purpose of information advice and guidance. Requires the ability to use analytical and judgement skills when supporting a wide range of learners. 4. Planning & Organisational Skills Plan and organise complex activities or programmes, requiring formulation and adjustment. To facilitate and support a broad range of activities, which include the formulation and adjustment of people development plans and strategies to meet specific targets and projected outcomes. To manage multiple programmes and projects simultaneously and ensuring that these are well planned and delivered. Create accurate data and information with precise attention to detail, in line with organisation quality assurance standards. Flexibility to work across sites and from home. Ability to plan and organise own time. Including role priorities, projects and scheduled commitments. Develop and monitor own objectives and development in line with career aspirations and service needs. 5. Physical Skills Physical skills obtained through practice and experience Dexterity and coordination needed for e.g. keyboard skills. Presentation skills, facilitating sessions, teaching presentations, project reports. At times required to move resources to events and activities. Standard driving skills 6. Patient/Client care Assist patients/clients during incidental contacts. Contact with patients is incidental 7. Policy & Service Development Implement policies and propose changes for own (and beyond own) area. To contribute towards the policy development for areas of people development across the organisation including proposing and implementing new developments or areas of best practice designed to positively impact on the organisation. Ensure that the Trust policies, procedures and standards for records management are implemented, maintained, monitored and reviewed. Complete appropriate statutory and mandatory training and annual appraisal. 8. Financial & Physical Resources Recording, monitoring the budget for income and expenditure including tracking invoices and managing suppliers. Participate in the planning of programmes and activities ensuring costs remain within budgeted levels, workload is managed and quality is maintained. Responsible for office equipment and supplies Authorises expenses claims by staff members. Appropriate and safe use of equipment and report faults on any equipment used. Participate in cost effectiveness and quality improvement activities. 9. Human Resources Teach, devise training and development programmes as a major job responsibility; Deliver comprehensive range of People Development services. Delivers comprehensive range of education and people development services Provides a range of information, advice and guidance on people development to managers and staff. Advises managers on all aspects of people development in line with Trust policies and procedures and best practice (internally and externally). Develops and delivers both formal and informal learning in a wide variety of subjects. Works with colleagues to delegate work to administrative staff in support of data input and extraction from existing systems To manage/supervise others in a confident and engaging manner. 10. Information Resources Occasional requirement to develop or create reports and documents. Responsible for maintaining one or more information systems as a significant job responsibility. Occasionally/regularly develops spreadsheets and systems. To ensure the people development projects, programmes and solutions are readily available to all staff via different organisation platforms. To manage data from a range of sources and able to report on these e.g. attendance, compliance and evaluation. Assist in the development of content for People Development communication platforms (e.g. webpages) and associated information provided to staff and managers. To process the gathering of information within the department in order to comply with information requests under Freedom of Information Act requirements. Able to safely and securely handle sensitive information in line with information governance and confidentiality policies and procedures. You will be expected to have functional skills, including literacy, mathematics and digital skills. Digital literacy is the ability to locate, organise, understand, evaluate and analyse information using digitalsources. This is in line with digital readiness indicator for health and social care, which has been developed in the Building a Digital Ready Workforce Programme (BDRW), between Health Education England (HEE) and NHS Digital, and is part of the Governments Digital Transformation Portfolio (DTP) (2019) 11. Research & Development Undertake surveys or audits, as necessary to own work. Completes surveys, research and training (etc) to enhance own continuing professional development and service development. Support team evaluation activities in relation to People Development quality improvement. 12. Freedom to Act Clearly defined occupational policies, and work is managed rather than supervised. Works within service policies and procedures and operates autonomously, using own initiative. Takes advice from manager if required on an ad-hoc or formal basis utilising 1-1s and meetings Plans the workload of the team in the absence of the Practitioner roles as and when required. Ability to manage own health and well-being, particularly during times of pressure. To be adaptable, open to new ideas and willing to learn to meet the needs of the service and the role.
