Total 28 job vacancies by AccorHotel

This is how you make our hotel something special ...

• You design and develop training programs, slides, materials and other training initiatives necessary to achieve organizational goals.
• You conduct and facilitate training sessions to meet the strategic business need of the organization.
• You conduct training needs analysis and develop the employee development plan.
• You develop, organize and conduct orientation for new employees.
• You set up On-the-Job Training system, handle placement and scheduling of trainees, monitor and supervise their performance. 
• You administer all training records, ensure efficient records keeping and filing system. 
• You coordinate with the different departments on training reports and schedules, including the confirmation of participants for all training programs.
• You support your colleagues in the People & Culture Department, participate in People & Culture initiatives and projects.

• Collaborate with department heads and L&D managers to identify training needs based on organizational goals and employee performance evaluations.
• Conduct surveys, interviews, and assessments to gather data on skills gaps and learning preferences.
• Create engaging and interactive learning content using a variety of media and instructional techniques.
• Facilitate training sessions, workshops, and seminars.
• Monitor and evaluate training effectiveness through participant feedback, assessments, and performance metrics.
• Stay updated on e-learning trends and tools to enhance training delivery and accessibility.
• Work collaboratively with internal stakeholders, subject matter experts, and external training providers to deliver comprehensive learning solutions.
• Communicate regularly with management to provide updates on training activities, outcomes, and recommendations for improvement.
• Maintain database and records of history, attendance, and training reports.

• Being an Ambassador for the Brand and for the Talent & Culture Department by offering engaging service to our colleagues, being approachable, friendly and assisting colleagues when needed on a daily basis
• Promoting the Mission, Values and Service Promises by creating programs that support these and bringing them to life in the hotel. As well as acting as a role model for the Accor Values
• Develop and drive the L&D strategy in line with the hotel / Accor vision
• Ensure Learning Needs Analysis is performed annually with departments in order to budget accordingly and develop the following year L&D strategy fulfilling the training needs of the business
• Evaluating training programs to ensure effectiveness and implementing action plans
• Managing the appraisal process within the hotel, and tracking the L&D needs of ambassadors / leaders to then implement action plans for training based on these
• Designing and organizing training programs (both skill and interest based) for the ambassadors / leaders of the hotel based on the needs and requests of the hotel
• Creating monthly, quarterly and yearly training plans for the entire hotel ensuring consistent and structured delivery which meets the needs of the business
• Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about learning and development activities
• Facilitating all Accor / Fairmont Standard Training Courses
• Working with leaders and departmental trainers within the hotel to identify needs and deliver learning solutions including departmental welcoming
• Any other duties as assigned by the Director of Learning and Development or the Director of Talent and Culture

Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.

The Fitness Instructor is responsible for overall operations and guest satisfaction of the fitness area, ensuring the highest level of professionalism in service to all Guests/Members through maximum efficiency, safety, and uncompromising attention to detail and Guest care. 

Primary Responsibilities  

PROVIDES GUEST SERVICEEXPERIENCE THAT MEETS GUEST’S EXPECTATION 

• Maintain thorough knowledge of all spa-fitness services, protocols and procedures.  

• Maintain cleanliness of all types of equipment, common areas, and service areas.  

• Bus and stock all service area items including towels, water, ice, beverages, magazines, newspapers, clean headsets.  

• Maintain smooth operation of all equipment through periodic service checks, lubing and reporting work orders promptly.  

• Maintain thorough knowledge of all strength and cardio equipment and their programs as well as the proper use, alignment, safety and contraindications.  

• Maintain current CPR, First Aid certifications.  

• Maintain professional certifications while continually pursuing a greater degree of knowledge and expertise through self-study, in-services offered, program development and other continuing education efforts.  

• Administer health history, questionnaires, fitness-wellness evaluations as set forth by Programs Administrator.  

• Lead fitness exercise sessions, personal training sessions, group training experiences, in - service education sessions.  

• Appointment setting and scheduling of personal appointments as well as appointments for Team Members.  

• Safeguard all Clients, Guests, Members, Colleagues and Team Members throughout each experience, while upholding the philosophy of the spa fitness center.  

• Maintain accurate records of all personal training clients, classes taught, coaching sessions and other professional services provided.  

• Maintain current tracking records of all clients, with a special emphasis on proper procedure and protocol.  

• Timely written reports of all incidents, work orders, safety and first aid occurrences.  

• Attend weekly/monthly facility team and departmental communications meetings.  

• Adhere to Spa Policy & Standard Operating Procedures Manual.  

General Responsibilities 

Health and Safety 

• Follow all safety procedures and ensure that Colleagues follow all safety procedures and practices.  

• Adhere to facility operations departmental emergency procedures/safety manual.  

Colleague Relation 

• Ensure spa-fitness department maintains a positive relationship with all departments in the spa and hotel.  

• Ensure Colleagues have a complete understanding of and adhere to the spa-fitness center’s policy relating to safety.  

• Ensure that Colleagues are well versed in all spa-fitness center operations (cross-trained).  

• Ensure all Colleagues adhere to spa-fitness standards as stated in the employee handbook.  

Guest Service 

• Ensure the spa-fitness facility is in peak condition at all times (operations and cleanliness).  

• Ensure Guest/Member satisfaction at all times by ensuring that safety and service is always the spa fitness center’s first priority.  

• JOB PURPOSE

To manage the learning and development process for all talent in the hotel. This position will ensure that all learning activities support Hotels philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.

• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT

• The Learning and Development will co-ordinate the actions of the hotel leaders and team in the elements of the Talent Journey including but not limited to, Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration and coaching.
• KEY OPERATIONAL RESPONSIBILITIES

Custodian of the Company Culture  

• Ensure that the guest is at the center of every single strategic initiative, project or process;
• Share the vision and strategy of Hotel the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate;
• Provide feedback from the guest on the teams’ performance to the team;
• Ensure that all team members feel trusted and valued for their accountability and risk taken.

Employer Branding

• Establish relationships with local schools and colleges;
• Engage in social media to promote the hotel as best place to work;

Recruitment and Selection

• Deliver training on behavioral interviewing and selection to the heads of department and those responsible for recruitment;
• Identify high potentials through vertical and laterally movements within existing talent by providing recommendations for departmental transfer in accordance to their skill set;
• Assist in monitoring present and future trends in the local labor situation, social legislation and make appropriate recommendations.

Induction and Onboarding

• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival;
• Co-ordinate and conduct orientation programs and three month training plans;
• Appoint a support person within the operational team for each and every new talent;
• Seek feedback from new talent in their first month of employment;
• Arrange probationary reviews and provide feedback to talent.

Performance Assessment and Feedback

• Train leaders in the annual performance appraisal process in line with the Leadership Capability Framework;
• Work with line managers to analyse performance by identifying area for improvement;
• Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance;
• Celebrate team and individual success;
• Train and assist managers in setting objectives and goals for talent which are SMART and in line with the business strategy;

Learning and Development

• Conduct/review training needs analysis annually and budget accordingly;
• Plan training for future skill requirements and not just current;
• Ensure development and implementation of annual training plan training to address and narrow the performance gap;
• Maximise the use of Hotels Academic programs to address gaps in performance;
• Deliver all brand customer service and quality standards training to all members of the team;
• Maintain accurate reporting on the training delivery and learning programs implemented;
• Evaluate the effectiveness of the training for ROI and ROE;
• Seek feedback from participants and their managers for effectiveness of learning and development programs;
• Create a learning environment where each person has a personal development plan;
• Follow up talent after attending Hotels Academies training programs to support the application of learning on the job;
• Co-ordinate cross exposure and project based learning for star talent;
• Ensure all talent have access to learning opportunities;
• Participate actively in the Certified Trainers Network

Talent Potential Identification

• Assist the department heads in completing talent potential assessments to identify star talent;
• Provide access to development activities for star talent.

Career Management

• Understand the career ambitions of star talent and ensure this is communicated within the leadership team and to corporate;
• Provide communication on career paths available with Hotels;

Culture Diversity and Inclusion

• Demonstrate the Hotels values in all behaviours and identify and address integrity gaps in others;
• Communicate the Hotels Ethic Charter, monitor behaviours of others and address any behaviour which is not in line with the charter;
• Support diversity in the leadership of talent during training events ensuring equality of treatment based on competencies;
• Communicate to talent all corporate diversity programs such as Women at Accor Generation and He For She and support through active participation in any associated activities.

Policies and Procedures

• Follow the Talent and Culture policies and procedures including Keys to Success;
• Ensure departmental Keys to Success are communicated and implemented throughout the hotel, provide training support where required;
• Communicate on Talent and Culture policies and procedures to all employees;
• Deliver training on how to provide a safe working environment by ensuring local regulations are upheld for workplace health and safety;
• Conduct regular fire drills, evacuations and training on safety and emergency procedures;
• Gain a thorough understanding of the Hotels crisis procedure and follow these in times of need (APACHE).

Corporate Social Responsibility

• Support the local community through the co-ordination of strategic CSR activities;
• Communicate and encourage the participation in CSR activities by all team members;
• Provide education to talent on key areas of corporate concern including Planet 21, WATCH and Hotels Ethics Charter;
• Provide opportunities for talent to share their ideas and to contribute to the community;

Satisfaction and Engagement

• Monitor productivity, sick leave and turnover as indicators of disengagement;
• Provide feedback to relevant leaders following discussions in training sessions which indicate dissatisfaction or engagement issues.

Main Complexity/Critical issues in the Job

• The ability to manage information available internally and externally (eg issues raised in a training session) in a sensitive and confidential manner and sharing information in a selective and professional manner.
• The ability to engage a diversified workforce, helping talent to embrace diversity.
• Delivering modern and attractive learning and development solutions in a cost effective manner.

The position supports the learning and development of colleagues through the delivery of trainings as well as promotes colleague engagement through active participation in colleague activities

DELIVER LEARNING AND DEVELOPMENT PROGRAMS TO COLLEAGUES

· Prepare training requirements

· Deliver brand training programs and property-specific modules to colleagues

· Assist in training needs analysis and development of property-specific programs

· Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements

· Liaise with external training providers

· Ensure upkeep of training room and proper ordering and inventory of training supplies

· Maintain accurate training records and reports

SUPERVISE THE INTERNSHIP PROGRAM

· Oversee Hotel Internship Program

· Build strong partnerships with schools

· Recruit, orient, and train all trainees who can be potential colleagues

· Maintain accurate records of interns (including MOAs, medical records, job task checklist, evaluations)

Learning & Development Manager
You embody the essence of a skilled coordinator, proficient in executing a wide array of tasks independently to bolster the effectiveness of our team. Your ability to handle complex and confidential administrative duties plays a pivotal role in ensuring the smooth operation of our learning initiatives. You demonstrate exceptional communication skills, facilitating seamless interaction with diverse contacts and cultivating robust working relationships. Your knack for anticipating and promptly resolving issues underscores your proactive approach to project management, consistently keeping the team informed about the status of various initiatives. In this capacity, you are dedicated to steering the success of our team through meticulous coordination, embodying a commitment to nurturing a culture of continuous learning and improvement.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
• Initiate, coordinate, deliver and follow-up on all training activities within the hotel
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
• Share responsibilities for the integration and orientation process of new hires
• Assist with the implementation of new policies, procedures, and standards
• Prepare and submit training reports
• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
• Initiate, coordinate, deliver and follow-up on all training activities within the hotel
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
• Share responsibilities for the integration and orientation process of new hires
• Assist with the implementation of new policies, procedures, and standards
• Prepare and submit training reports

This is how you make our hotels something special ...

• You’ll develop a strategic training plan that aligns with business goals and addresses skill gaps.
• You’ll design and deliver impactful training programs to achieve organizational goals.
• You’ll drive company culture.
• You’ll ensure delivery of an effective onboarding program to support the retention of new talent and encourage a smooth transition into the business.
• You’ll conduct training needs analysis and develop the employee development plan.
• You’ll set up on-the-job training system, handle placement and scheduling of trainees, monitor and supervise their performance.
• You’ll manage the training budget effectively, ensure cost-effective solutions without compromising the quality of programs.
• You’ll administer all training records, ensure efficient records keeping and filing system. 

Training & Development Management

• Assist in the creation, implementation and facilitation of the Hotel Training Plan and budget that is aligned with the hotel’s goals and strategic plan
• Conduct annual training needs analysis and coordinate with department managers to help identify training opportunities for their team members
• Initiate, coordinate, deliver and follow-up on all training activities within the hotel
• Actively initiate relationships and partnerships with industry associations, external training companies and academic counsels related to the hospitality industry
• Update and maintain accurate records of training activities and participant information
• Maintain an ongoing Training Calendar to ensure learning resources and opportunities are maximized
• Develop and manage a central internal resource library of videos/books/magazines that can be utilized by all employees
• Share responsibilities for the integration and orientation process of new hires
• Assist with the implementation of new policies, procedures, and standards
• Prepare and submit training reports

Other Responsibilities

• Be fully conversant with hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Maintain a high standard of personal appearance and hygiene at all times
• Be aware of the hotel fire & life safety/emergency procedures
• Perform other reasonable duties assigned by the assigned by the Management

Main Complexity/Critical issues in the Job

Maximize learning by providing a creative and efficient environment in the delivery of training sessions

Analyzes training needs in the hotel.

· Review training policies, procedures and practices and recommends improvement to management.

· Assists department heads in the selection and training of department trainers.

· Develops annual hotel training plans and prepares quarterly reports to management

· Develops hotel training budget.

· Maintains employee, supervisory and management record of training.  

· Conducts an orientation to new employees

· Oversees on the job training of new employees.

· Monitors present and future trends, practices and systems in the training field·  

Responsibilities

• Assist in reviewing training policies, procedures and practices and recommends improvement. 

• Assists the L&D Manager in the selection and training of department trainers. 

• Assists and conducts Training Programs if needed. 

• Assist in conducting assessment/interviews for talents and other related tasks for recruitment. Interview limited up to Casual and Supervisor candidates. 

• Assist in L&D and T&C day-to-day activities in general. 

• Ensures efficient office administration procedures. 

• Ensures that all training records are maintained, filed and updated in the HRM system 

• Ensures training documents are properly routed with strict accuracy and confidentiality 

• Maintains and updates manual and computerised filing system as required 

• Liaises with the local labor authority for all related matters as assigned by the Learning and development manager. 

• Assists in the compilation and accuracy of the departmental operations manuals, job tasks lists and task breakdowns 

• Assists in the preparation of the annual training plan ensuring the objectives fully address the business objectives of the hotel and the training needs of the associates. 

• Assists the Learning and development manager in compiling training attendance confirmation lists for all training courses. 

• Assists in conducting associate survey according to HR plan.

1. Training Needs Analysis: Conduct a comprehensive assessment of the training needs for various departments in the preopening and post opening stage.
2. Training Program Development: Design and develop training programs that cater to the specific needs of different departments, including Front Desk, Housekeeping, Food and Beverage, Sales, and other relevant areas. These programs should cover essential skills, job-specific knowledge, and the hotel's service culture.
3. Preopening Team Training: Organize and facilitate preopening training sessions for all new hires. These sessions should encompass onboarding, hotel orientation, brand standards, safety procedures, and customer service training.
4. Standard Operating Procedures (SOPs): Develop and maintain standard operating procedures for various roles in collaboration with department heads and managers. Ensure that all training materials are aligned with the hotel's policies and procedures.
5. Employee Induction: Conduct orientation sessions for new employees to introduce them to the hotel's mission, vision, values, and organizational culture. Familiarize them with the hotel's history, brand positioning, and the importance of their roles in achieving the hotel's success.
6. Performance Evaluation: Implement a system to assess the effectiveness of training programs. Regularly review and refine training modules based on feedback, performance data, and evolving industry trends.
7. Team Building Activities: Organize team-building exercises and workshops to foster a positive and collaborative work environment.
8. Cross-Training Initiatives: Identify opportunities for cross-training employees to enhance their skillsets and promote flexibility within the hotel's workforce.
9. Compliance and Regulations: Stay up-to-date with relevant industry regulations and ensure that training programs comply with legal requirements and safety standards.