Total 28 job vacancies by AccorHotel

• Collaborate with L&D Manager to identify training needs based on organizational goals and employee performance evaluations.
• Create engaging and interactive learning content using a variety of media and instructional techniques.
• Facilitate training sessions, workshops, and seminars.
• Stay updated on e-learning trends and tools to enhance training delivery and accessibility.
• Work collaboratively with internal stakeholders, subject matter experts, and external training providers to deliver comprehensive learning solutions.
• Communicate regularly with management to provide updates on training activities, outcomes, and recommendations for improvement.
• Maintain database and records of history, attendance, and training reports.

Training:

• Conduct general training for new comers, current staff (orientation, guest service skill etc)
• Handle English training for operation staff (if applicable)
• Coordinate external training activities (First Aid, Fire-fighting, Labor safety etc.)
• Maintain efficient and structured training records
• Maintain good relations with departmental trainers, Head of Departments and Supervisors
• Collect data for monthly training report
• Coordinate internship issues with local schools (hotel tours, practical training, certificate etc)
• Assist Talent & Culture Manager in coordinating Career Fair & Talk, Work Experience

Internal communication:

• Assist Talent & Culture Manager with internal communication (meetings, bulletin board, EES…) including translation from Vietnamese into English and vice versa if necessary
• Draft T&C presentation for Monthly Celebration, year-end event
• Conduct first day welcome to new employees (Momentum, introduction, hotel tour)

Supportive functions:

• Assist Talent & Culture Manager in ensuring that all in house rules and regulations are adhered to
• Assist Talent & Culture Manager to organize T&C and hotel events (Trade Union activities, monthly celebration, annual year end party etc.)
• Maintain and update Talent & Culture database

Ensure all training and developmental activities are strategically linked to organization’s mission and vision and brand standards through promoting ibis brand attributes being mirrored in the Heartists.

Institute suitable audit processes to track efficacy of training and liaise closely with L&D Manager to align training execution with needs and expectations.

Travel to ibis hotels in the region to deliver training by utilizing various learning methods across behavioral, soft skills & brand standards.
 

Training:

• Conduct general training for new comers, current staff (orientation, guest service skill etc)
• Handle English training for operation staff (if applicable)
• Coordinate external training activities (First Aid, Fire-fighting, Labor safety etc.)
• Maintain efficient and structured training records
• Maintain good relations with departmental trainers, Head of Departments and Supervisors
• Collect data for monthly training report
• Coordinate internship issues with local schools (hotel tours, practical training, certificate etc)
• Assist Talent & Culture Manager in coordinating Career Fair & Talk, Work Experience

Internal communication:

• Assist Talent & Culture Manager with internal communication (meetings, bulletin board, EES…) including translation from Vietnamese into English and vice versa if necessary
• Draft T&C presentation for Monthly Celebration, year-end event
• Conduct first day welcome to new employees (Momentum, introduction, hotel tour)

Supportive functions:

• Assist Talent & Culture Manager in ensuring that all in house rules and regulations are adhered to
• Assist Talent & Culture Manager to organize T&C and hotel events (Trade Union activities, monthly celebration, annual year end party etc.)
• Maintain and update Talent & Culture database

• Design and lead a variety of fitness classes and personalized training sessions for guests.
• Provide guidance and support to guests on correct exercise techniques and fitness plans.
• Ensure the fitness facilities are clean, safe, and welcoming at all times.
• Engage with guests to promote fitness programs and encourage regular participation.
• Assist in wellness activities and collaborate with other departments to enhance the overall wellness experience.
• Monitor the usage of fitness equipment and ensure it is maintained in good condition.
• Stay updated on the latest fitness trends and incorporate them into training programs.

• To supervise the security and safety of the public ensuring their enjoyment in pool area and carry out rescues as required.
• Responsible for the Fitness Centre operation of all exercise equipment within the section.
• To assist the Duty Manager in the preparation and activities of Open Air Pool in a professional manner to ensure a high quality of service is provided to pool users and visitors.
• To maintain the facility to a high standard of cleanliness and hygiene at all times.
• Ensure that all equipment is properly maintained and in excellent working order at all times.
• To establish good public relation with all users of the facilities of the Fitness Centre.
• To attend any training required, both technical and practical in operating the equipment and being able to get the maximum out of all equipment located within the Fitness Centre.
• To be familiar with all equipment within the Fitness Centre.
• To introduce all activities and facilities of the Fitness Centre to its patrons.

To ensure that at all times staff working within the Centre are neat, in the correct attire and ready to perform their utmost at all times

Primary Responsibilities

Supports Work on Learning & Development

• In conjunction with the Director L&D, develop an effective annual Training Plan which meets the needs of associates as outlined in appraisals and assists the Complex achieve its goals and objectives and per the annual business plans. Assists to sustain the hotel’s position as an employer of choice and a leading world-class hospitality icon.

• Liaise with Heads of Departments on a regular basis regarding specific training requirements within their Departments, regarding attendance at planned training courses and develop training actions as required.

• Coordinates with Marketing Communications in work related to employer branding.
• Assists in the preparation and submission of Talent and Culture related awards.

Competencies

• Oral fluency and written excellence in English.
• Ability to speak other languages and basic understanding of local languages and dialects an advantage.
• Strong communicator with presentation and influencing skills.
• Strong interpersonal skills with ability to work with colleagues from different cultures and connect well with colleagues at all levels.
• Good understanding of what it takes to build a strong service culture in a world-class hospitality icon.
• Driven and ability to work independently with high proactivity in a dynamic environment.
• Ability to contribute and work effectively in a team.
• Creative and resourceful.
• Flexible and able to embrace and respond to change effectively.
• Sense of urgency
• Loyalty, high integrity and ability to keep confidentiality.

Work closely with the Director, Talent & Culture to develop and implement training strategies and programs for all levels of staff within the property.

• Collaborate with department heads to identify training needs and design customized learning solutions.
• Creation of training materials, presentations, and e-learning modules.
• Coordinate and schedule training sessions, workshops, and seminars.
• Monitor training effectiveness and provide recommendations for improvement.
• Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs.
• Support employees with continuous development plans and career progression.
• Maintain and update training records, ensuring compliance with industry standards.
• Keep abreast of industry trends, best practices, and new training techniques.

Work closely with the Director, Talent & Culture to develop and implement training strategies and programs for all levels of staff within the property.

• Collaborate with department heads to identify training needs and design customized learning solutions.
• Creation of training materials, presentations, and e-learning modules.
• Coordinate and schedule training sessions, workshops, and seminars.
• Monitor training effectiveness and provide recommendations for improvement.
• Conduct training sessions, ensuring they are interactive, engaging, and tailored to the audience's needs.
• Support employees with continuous development plans and career progression.
• Maintain and update training records, ensuring compliance with industry standards.
• Keep abreast of industry trends, best practices, and new training techniques.

The position supports the learning and development of colleagues through the delivery of trainings as well as promotes colleague engagement through active participation in colleague activities

DELIVER LEARNING AND DEVELOPMENT PROGRAMS TO COLLEAGUES

· Prepare training requirements

· Deliver brand training programs and property-specific modules to colleagues

· Assist in training needs analysis and development of property-specific programs

· Coordinate with leaders and department trainers to record departmental training activities and assist in their training requirements

· Liaise with external training providers

· Ensure upkeep of training room and proper ordering and inventory of training supplies

· Maintain accurate training records and reports

SUPERVISE THE INTERNSHIP PROGRAM

· Oversee Hotel Internship Program

· Build strong partnerships with schools

· Recruit, orient, and train all trainees who can be potential colleagues

· Maintain accurate records of interns (including MOAs, medical records, job task checklist, evaluations)

Ensure all training and developmental activities are strategically linked to organization’s mission and vision and brand standards through promoting ibis brand attributes being mirrored in the Heartists.

Institute suitable audit processes to track efficacy of training and liaise closely with L&D Manager to align training execution with needs and expectations.

Travel to ibis hotels in the region to deliver training by utilizing various learning methods across behavioral, soft skills & brand standards.
 

• Assists the L&D Manager in the selection and training of department trainer
• Ensures that all training records are maintained, filed and updated in the HRM system
• Assists in the preparation of the annual training plan ensuring the objectives fully address the business objectives of the hotel and the training needs of the associates.

JOB SUMMARY:

Reporting to the Director of Talent & Culture, the Director of Learning & Development will be responsible to identify the training needs and develops cost effective training initiatives to achieve the hotel's goals. He/She will also monitor, in coordination with Departmental Heads, the correct application of policies, standards and procedures.

MAIN JOB RESPONSIBILITIES:

• Collaborate with the management team to ensure departmental orientation processes are in place and Heartists receive the appropriate new hire training to successfully perform their job.
• Ensure all HOD/Departmental Trainer use all available on the job training tools for Heartists; supervise on-going training initiatives, record them and conduct training, when needed.
• Conduct frequent Learning Needs Analysis and effectively partner with stakeholders to implement learning and development initiatives to drive performance.
• Liaise with the Accor Academy and outsourced training providers to ensure that all L&D opportunities are leveraged to maximise Heartist development.
• Direct the design and implementation of L&D plan and blended learning initiatives, including on-the-job training, classroom training, mentoring etc. to address capability and knowledge gaps, equip Heartists with the skill sets required to meet operational objectives and ultimately enhance guest experience.
• Work with operational leaders in analyzing available data through guest feedback system (TrustYou, LQA) to identify skills and service gaps, and design multi-dimensional interventions programs to address these gaps in positive sustainable way.
• Facilitate a learning culture through the development of Departmental Trainers and education of Leaders on available resources and options to enhance knowledge and capability.
• Ensure compliance to all relevant Health, Safety and Environment management procedures and controls within a defined area of activity so that the hotel provides world class and luxurious hospitality services to its guests and protect the shareholders’ interests.
• Manage the talent management process including Talent Review, Goal setting, succession planning, and end of the year review in an end-to-end manner for the property while liaising with the Accor Regional Office.
• Contribute to the preparation of the Learning & Development/ training budget and monitor the financial performance of a given area versus the budget so that areas of unsatisfactory performance are identified, rectified promptly and potential performance improvement opportunities are capitalized upon.
• Support Group Wide and Hotel L&D initiatives to develop key leaders including HOD’s and Executive Committee by driving autonomous learning and incorporating that into company issued development initiatives.
• Ensure coordination and facilitation of new hire orientation program to generate a positive first impression for Heartists and emphasize the importance of guest service in company culture.
• Develop an effective annual Training Plan which meets the needs of Heartists as outlined in Annual Reviews and PDP and which assists the hotel achieve its goals and objectives.
• Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.
• Publish an annual and monthly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.
• Provide an advice service to both managers and Heartists on training opportunities, career choices, qualifications and other T&C issues.
• Develop effective links with partnership organizations such as Universities and Colleges, Training Providers, other Training Managers, etc.
• Maintain accurate and up to date records of all training activities.
• Ensure all requests for training by Heartists are responded to in a timely manner and follow up is conducted where appropriate.
• Monitor the effectiveness of pre and post course briefings to ensure maximum benefit from training courses and identify future training needs.
• Monitor department training and on job training (dept. induction, dept. trainers, dept. processes) and ensure consistency and quality of training.
• Member of the Heartist Engagement Team supporting in building and collaborative initiatives that supports Heartist Engagement.

This position is responsible to oversee and manage the learning and development process for all talent in the hotel.  This position will ensure that all learning activities support Accor Hotels philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.   

Assistant Learning and Development Manager will co-ordinate the actions of the hotel leaders and team in the elements of the Talent Journey including but not limited to, Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration and coaching.  

Assistant Learning and Development Manager is to ensure that all members of the team are aware of the company mission, live the values and are consistent in their behavior to enable excellence in serving and anticipating guest needs. 

Custodian of the Company Culture 

• Ensure that the guest is at the center of every single strategic initiative, project or process; 

• Share the vision and strategy of Accor Hotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate; 

• Provide feedback from the guest on the teams’ performance to the team; 

• Ensure that all team members feel trusted and valued for their accountability and risk taken. 

Employer Branding 

• Establish relationships with local schools and universities; 

• Engage in social media to promote the hotel as best place to work; 

Recruitment and Selection 

• Deliver training on behavioural interviewing and selection to the heads of department and those responsible for recruitment; 

• Identify high potentials through vertical and laterally movements within existing talent by providing recommendations for departmental transfer in accordance to their skill set; 

• Assist in monitoring present and future trends in the local labor situation, social legislation and make appropriate recommendations. 

Induction and Onboarding 

• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival; 

• Co-ordinate and conduct orientation programs and three month training plans; 

• Appoint a support person within the operational team for each and every new talent; 

• Seek feedback from new talent in their first month of employment; 

• Arrange probationary reviews and provide feedback to talent. 

Performance Assessment and Feedback 

• Train leaders in the annual performance appraisal process in line with the Leadership Capability Framework; 

• Work with line managers to analyse performance by identifying area for improvement; 

• Encourage an environment which supports open ongoing feedback and coaching to breach gaps for better performance; 

• Celebrate team and individual success; 

• Train and assist managers in setting objectives and goals for talent which are SMART and inline with the business strategy;

Learning and Development 

• Conduct/review training needs analysis annually and budget accordingly; 

• Plan training for future skill requirements and not just current; 

• Ensure development and implementation of annual training plan training to address and narrow the peformance gap; 

• Maximise the use of Accor Hotels Academie programs to address gaps in performance; 

• Deliver all BrandPremise, Service Promise and quality standards training to all members of the team;  

• Maintain accurate reporting on the the training delivery and learning programs implemented;  

• Evaluate the effectiveness of the training for ROI and ROE; 

• Seek feedback from participants and their managers for effectiveness of learning and development programs; 

• Create a learning environment where each person has a personal development plan; 

• Follow up talent after attending Accor Hotels Academie training programs to support the application of learning on the job; 

• Co-ordinate cross exposure and project based learning for star talent; 

This position is responsible to oversee and manage the learning and development process for all talent in the hotel.  This position will ensure that all learning activities support Accor Hotels philosophy of creating an environment where each and every member of the team is recognized as talent and feels valued for their contribution.   

Assistant Learning and Development Manager will co-ordinate the actions of the hotel leaders and team in the elements of the Talent Journey including but not limited to, Employer Branding, Recruitment & Selection, Induction & Onboarding, Performance Management & Feedback, Learning & Development, Talent Potential Identification, Career Management, Culture Diversity & Inclusion, Policies & Procedures, Corporate Social Responsibility and Satisfaction & Engagement with the objective of providing business support to all departments through collaboration and coaching.  

Assistant Learning and Development Manager is to ensure that all members of the team are aware of the company mission, live the values and are consistent in their behavior to enable excellence in serving and anticipating guest needs. 

Primary Responsibilities  

Custodian of the Company Culture 

• Ensure that the guest is at the center of every single strategic initiative, project or process; 

• Share the vision and strategy of AccorHotels, the brand and the hotel, giving everyone the opportunity to contribute, collaborate and innovate; 

• Provide feedback from the guest on the teams’ performance to the team; 

• Ensure that all team members feel trusted and valued for their accountability and risk taken. 

Employer Branding 

• Establish relationships with local schools and universities; 

• Engage in social media to promote the hotel as best place to work; 

Recruitment and Selection 

• Deliver training on behavioural interviewing and selection to the heads of department and those responsible for recruitment; 

• Identify high potentials through vertical and laterally movements within existing talent by providing recommendations for departmental transfer in accordance to their skill set; 

• Assist in monitoring present and future trends in the local labor situation, social legislation and make appropriate recommendations. 

Induction and Onboarding

• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival; 

• Co-ordinate and conduct orientation programs and three month training plans; 

• Appoint a support person within the operational team for each and every new talent; 

• Seek feedback from new talent in their first month of employment; 

• Arrange probationary reviews and provide feedback to talent. 

• Establish onboarding procedures which ensure new talent feel welcome and all team members are prepared for the new talent arrival; 

• Co-ordinate and conduct orientation programs and three month training plans; 

• Appoint a support person within the operational team for each and every new talent; 

• Seek feedback from new talent in their first month of employment; 

• Arrange probationary reviews and provide feedback to talent. 

Learning and Development 

• Conduct/review training needs analysis annually and budget accordingly; 

• Plan training for future skill requirements and not just current; 

• Ensure development and implementation of annual training plan training to address and narrow the peformance gap; 

• Maximise the use of AccorHotels Academie programs to address gaps in performance; 

• Deliver all BrandPremise, Service Promise and quality standards training to all members of the team;  

• Maintain accurate reporting on the the training delivery and learning programs implemented;  

• Evaluate the effectiveness of the training for ROI and ROE; 

• Seek feedback from participants and their managers for effectiveness of learning and development programs; 

• Create a learning environment where each person has a personal development plan; 

• Follow up talent after attending AccorHotels Academie training programs to support the application of learning on the job; 

• Co-ordinate cross exposure and project based learning for star talent;