Total 601 Customer Service job vacancies in Wirral, Merseyside, L3 9SJ

Do you have demonstrable transferrable skills but lack healthcare experience? If yes, we have career opportunities available for you.

Since the 1stNovember 2021 a Recruitment & Retention premia has been introduced to attract and retain staff working within the Secure Care Division in High, Medium and Low Secure Services and further support our “Grow Our Own Strategy”. For our nursing assistants this will be a premia of £600 for individuals allocated to our Low Secure wards at Hollins Park.

The division is responsible for specialised secure mental health and learning disability services, in low, medium and high secure settings for service users with a primary classification of mental illness, personality disorders, learning disabilities and autism.

Due to the role being advertised for those without previous care experience, training will be delivered alongside the role. These sessions are mandatory.

This role will be paid at band 2 until completion of relevant competencies.

* Allocations will be determined by the service, R&R will reflect the amount for that clinical area


1. To carry out assigned duties, involving direct care and observation of service users under the
guidance and indirect supervision of qualified staff.
2. To report to the qualified staff any observations made whilst providing care to service users
activities and leisure, providing details of mental state and risk factors.
3. To work with service users on an individual and group basis as outlined in the care plan and
as directed by the appropriate named lead professional.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please see attached job description and person specification for full details.

Hollins Park (Warrington) - Low Secure:
Our Low Secure ward provides mental health rehabilitation for men and women with mental health problems. The services monitor, manage, & reduce risk, whilst balancing therapy & security with the aim of helping prepare service users to lead a more independent life in the community.




This advert closes on Sunday 1 Dec 2024

A Vacancy at Mersey Care NHS Foundation Trust.


MALE APPLICANTS ONLY - Due to a genuine occupational need we are currently only able to accept male applicants for this role

This vacancy is for full time positions.
Do you have demonstrable transferrable skills but lack healthcare experience? If yes, we have career opportunities available for you.



Since the 1stNovember 2021 a Recruitment & Retention premia has been introduced to attract and retain staff working within the Secure Care Division in High, Medium and Low Secure Services and further support our “Grow Our Own Strategy”. For our nursing assistants this will be a premia of £600 or £4034* dependant on service allocations.

The division is responsible for specialised secure mental health and learning disability services, in low, medium and high secure settings for service users with a primary classification of mental illness, personality disorders, learning disabilities and autism.

Due to the role being advertised for those without previous care experience, training will be delivered alongside the role. These sessions are mandatory.

This role will be paid at band 2 until completion of relevant competencies.

* Allocations will be determined by the service, R&R will reflect the amount for that clinical area


1. To carry out assigned duties, involving direct care and observation of service users under the
guidance and indirect supervision of qualified staff.
2. To report to the qualified staff any observations made whilst providing care to service users
activities and leisure, providing details of mental state and risk factors.
3. To work with service users on an individual and group basis as outlined in the care plan and
as directed by the appropriate named lead professional.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Please see attached job description and person specification for full details.

Ashworth Hospital - High Secure:

Ashworth Hospital is one of three high secure hospitals in the country.

Ashworth provides comprehensive, multidisciplinary treatment & care for patients with a mental illness & have been assessed as presenting a grave & immediate danger to others. Patients remain in the high secure service until they are safe & well enough to move to conditions of lower security or return to prison.

Rowan View – Medium Secure:
Rowan View provides specialist Learning Disability & Mental Health services over 8 wards. This state of the art hospital provides care & treatment to men and women. Whilst relational security & the capacity to work in an individualized and therapeutic way are central to the treatment offer, we are supported with the use of therapeutic technology for the benefit of service users & staff including virtual reality and avatar therapy.

Rathbone Hospital - Low Secure:
Our Low Secure Unit provides mental health rehabilitation for men with mental health problems. The services monitor, manage, & reduce risk, whilst balancing therapy & security with the aim of helping prepare service users to lead a more independent life in the community.


This advert closes on Sunday 8 Dec 2024

Please see attached job description and person specification for full details. Ashworth Hospital - High Secure: Ashworth Hospital is one of three high secure hospitals in the country. Ashworth provides comprehensive, multidisciplinary treatment & care for patients with a mental illness & have been assessed as presenting a grave & immediate danger to others. Patients remain in the high secure service until they are safe & well enough to move to conditions of lower security or return to prison. Rowan View Medium Secure:Rowan View provides specialist Learning Disability & Mental Health services over 8 wards. This state of the art hospital provides care & treatment to men and women. Whilst relational security & the capacity to work in an individualized and therapeutic way are central to the treatment offer, we are supported with the use of therapeutic technology for the benefit of service users & staff including virtual reality and avatar therapy. Rathbone Hospital - Low Secure:Our Low Secure Unit provides mental health rehabilitation for men with mental health problems. The services monitor, manage, & reduce risk, whilst balancing therapy & security with the aim of helping prepare service users to lead a more independent life in the community.

Please see attached job description and person specification for full details. Hollins Park (Warrington) - Low Secure:Our Low Secure ward provides mental health rehabilitation for men and women with mental health problems. The services monitor, manage, & reduce risk, whilst balancing therapy & security with the aim of helping prepare service users to lead a more independent life in the community.

Support Worker Norris Green, Liverpool - £11.45 per hour

Typical Shifts are Monday to Sunday, 8:00am - 3:00pm, 3:00pm - 10:00pm and 10:00pm - 8:00am

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Support Workers with a passion for enhancing the quality of life of the people we support. As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service at Tate Lodge in Norris Green, Liverpool is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities. One day you could be out with the people we support in local bars and pubs, the next you could be unwinding with them playing video games, watching films or going to the cinema.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

We’re interested in our Support Workers having both the right experience and the right values. This is why at this service our Support Workers need to be resilient, flexible & composed in their approach and preferably have experience with following Positive Behaviour Support plans and reflective practice.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

We are currently recruiting for: Secure Support Worker

Hours of work: 38 hours per week

Location of role: St Helens, Merseyside

Salary range: £24,909 - £27,317 per year, pro rata

Secure Care Worker - Join Our Team and Make a Difference

We are a nationwide provider of secure and open care facilities, dedicated to supporting young people aged 10-17 in crisis. Our primary mission is to protect and support these young individuals through their challenges, guiding them toward a brighter future.

We are currently recruiting Secure Care Workers who will play a crucial role in delivering compassionate and respectful care to the children and young people in our services. This role will involve a variety of duties, with a primary focus on either intervention work or activity work, depending on your skills and experience.

Key Responsibilities:

• Provide outstanding care to young people in a secure environment, offering protection and guidance through times of crisis.
• Support young people in achieving the best outcomes, focusing on areas such as education, health, independence, and building self-confidence.
• Foster an environment of optimism, compassion, and respect while recognizing and addressing the individual struggles that young people face.
• Work collaboratively as part of a dedicated team to make a lasting difference in the lives of the young people in our care.

What We Offer:

• Competitive Salary and Benefits:

  • Group Personal Pension Scheme
  • Life Assurance Scheme
  • 30 days paid annual leave (including bank holidays)
  • Enhanced maternity, paternity, adoption, and shared parental leave
  • Occupational Sickness Scheme

• Additional Perks:

  • Access to exclusive offers and discounts (Blue Light Card eligibility)
  • Recommend a Friend Scheme
  • Values Awards for exceptional service

• Support for Your Career Development:

  • Comprehensive induction and ongoing training
  • Regular supervisions and annual appraisals
  • Career progression opportunities
  • Enhanced DBS check, fully paid for and maintained on the DBS update service

The Ideal Candidate:

• Passionate about supporting young people and making a positive difference in their lives.
• Compassionate, optimistic, and considerate of the challenges young people in crisis may face.
• Able to adapt to a dynamic and varied role where no two days are the same.

If you are ready to make a meaningful impact and help young people reach their potential, we invite you to apply today.

#NUG

Your new company
Hays are supporting a Secondary School in West Derby. They require a motivated and experienced learning support assistant to support students across all year groups (KS3, KS4,). This is a long-term contract that will start as soon as possible and the school supports students with a variety of complex needs including ASD, non-verbal, downs syndrome, PDA and GLD.

Your new role
We are sourcing an enthusiastic and experienced Learning Support Assistant (LSA) to join the school's SEN team. You will work with students who have a range of special educational needs, such as autism, dyslexia, ADHD, and emotional and behavioural difficulties. You will provide 1:1 and classroom support, helping students to access the curriculum and develop their skills and confidence. You will also work closely with the SENCO and other staff to implement individual education plans and monitor progress.

What you'll need to succeed
- A minimum of Level 2 qualification in Supporting Teaching and Learning or equivalent
- Experience of working with SEN students in a secondary school setting
- Knowledge of the SEN Code of Practice and relevant strategies and interventions
- Excellent communication and interpersonal skills
- A positive and flexible attitude
- A commitment to safeguarding and promoting the welfare of children and young people

What you'll get in return
You will be paid a competitive daily wage, based on your experience and the responsibilities of each assignment, plus you will accrue holiday pay with the option to take it at any point of the year. You will receive free, up-to-date safeguarding training and the option to join our guarantee pay scheme is also possible. If you know of other education professionals looking for supply, long-term or permanent work, you can also receive £250 worth of vouchers every time you recommend a colleague to Hays Education.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A detailed job description and person specification for this role can be found attached to this vacancy. Please note this role can be based in the following locations: Regatta Place, Liverpool L3 4BL 3 Piccadilly Place, Manchester, M1 3DN Willingness to work with colleagues in person in our Liverpool and Manchester office a minimum of one day per week.

We are Hiring!!!

Support Workers needed in Liverpool, Merseyside!
Rate per hour: very good rate and negotiable depending on experince and ability to drive.
Type: Permanent, Full-time
Start Date: ASAP
Requirement: UK Driving License with access to a car

If interested, please send your name and phone number with ref: SWL1 to 07950780359. You can also call 02071939470 for inquiries or send your CV to recruit@gen122.com

Main duties and
responsibilities


To work in partnership with class
teachers to support learning with individuals or small groups of children under
the direction of the class teacher.


Learning Support Assistants will
be expected to:


1. Work with the class teacher
and implement planned learning activities/teaching programmes as agreed with
the teacher


2. Adjust learning activities
based on pupils’ responses as appropriate to achieve effective learning
outcomes


3. Keep notes of children’s work
and provide information to the teacher for monitoring, assessing and recording
pupil progress/activities. Contribute to review meetings as necessary


4. Provide feedback to pupils in
relation to attainment and progress under the guidance of the teacher


5. Support learning by
arranging/providing resources for lessons/activities under the direction of the
teacher


6. Liaise with other teachers and
specialist staff, provide information about pupils as appropriate and support
programmes of work which they may set


7. Deliver Literacy and Numeracy
intervention strategies as appropriate


8. Understand and support pupils
with special needs. Be prepared to support children with sensory, physical,
learning and behaviour needs


9. Support the work of volunteers
and other learning support staff in the classroom


10. Assist with break-time
supervision including facilitating games and activities


11. Assist with escorting pupils
on educational visits


12. Assist with the preparation
and maintenance of stocks of materials and resources. Maintain equipment so
that it is easily accessible to children


13. Carry out clerical and
display tasks as directed by the class teacher


14. Attend to pupils’ personal
care needs including help with social, welfare and health matters including the
administration of first aid at an appropriate level


15. Establish and maintain good
relationships with parents and carers


16. Work within the school’s
framework promoting equal opportunities for all and embrace the inclusive,
diverse nature of the school community


17. Work as a member of a team,
showing initiative as required


18. Ensure that confidentiality
is maintained at all times


19. Carry out any other duties
requested by the Headteacher


Training
Your full role and responsibilities will be set out by your employer. Pleasant street Primary will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day.
You will be working towards the Level 3 Teaching Assistant Apprenticeship standard, which includes:

Knowledge, Skills and Behaviours
Level 3 Teaching Assistant Standard
CACHE Level 2 Certificate in Understanding Safeguarding and Prevent
Level 2 Functional Skills in maths and English (by exception)This will be delivered through Pleasant street Primary's dedicated training provider, Realise.
Realise is an established training provider that’s enjoying an exciting period of growth following a management buyout and rebrand in late 2020


Qualifications required
English and Maths to a Grade 4 or equivalent - desirable
Experience of working with or caring for children of a relevant age in a voluntary or work experience capacity is desirable.


Skills required

Good team player
Good communicator with parents teachers and pupils
Good time management skills
Good organisational skills
Good sense of humour
Knowledge and understanding of confidentiality
Ability to use IT

Prospects
Opportunities of a full time role and progression for the right candidate
Qualification / Standard : ST0454 Teaching assistant
Duration 15 months

To work with the Head of School to support all trainers on the North West to review support in place for trainees struggling with the Primary or Final examinations. Identify practice with regards to examination preparation across the school and embed pre-emptive strategies to support trainees to pass examinations. For full information please see attached job description. Secondments Applicants from within the NHS will be offered on a secondment basis only, agreement should be obtained from their employer prior to submitting the application.

Liverpool City Centre
£21,000 - £23,000+ basic with monthly team bonus
Onsite parking

We are working with a specialist Taxi Insurance Brokerage who are industry leaders, they maintain a customer centric and personalized approach to their growing client base. With excellent scores on FEEFO and almost 40 years sector specific knowledge, they really understand their client base.

As an Insurance Advisor you will be essential aspect of the customer journey, key duties include;
- Offering support across a wide range of Insurance products, liaising with customers regarding their adjustments, renewals and claims.
- Speaking with any customers who pop into branch for a face-to-face visit.
- Abiding by FCA regulations and ensuring work is compliant
- Managing the renewals process, midterm adjustments and keep control of your own diary.
- Supporting the wider team objectives, making a positive input and making suggestions to workflow improvements.
- Dealing with inbound calls and making outbound calls to existing customers.
- Liaising with Insurers via phone call and email.

What we are looking for;
- Experience within Customer Service, ideally in an office based environment.
- An individual who wants to be part of a tight knit office dynamic, where everyone gets on and enjoys work social events.
- An ability to develop relationships with customers and build rapport.

What they offer ;
- Core hours - 9am - 5pm, Monday - Friday (no late hours or weekends)
- Cert CII study support
- £21,000 - £23,000+ dependant on background within Insurance
- Monthly team bonus averaging £150

Please apply today with your latest CV to be considered for an immediate interview!

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Excellent rates of pay- Starting from £14.00 - £14.50 per hour PLUS HOLIDAY PAY & PENSION!

We’re looking for Complex Care Assistants with previous experience in Complex to provide outstanding care for our clients with complex needs based in Huyton,Litherland & Crosby.

Alcedo Care has been rated top 20 homecare provider in the UK for the past 5 years by our clients, a testament to the work of our amazing care teams. We’re a family owned company, and operate with family values at the heart of everything we do

Our nurse-led complex care team are looking to build a permanent team to support with a complex care package in North Liverpool.

We’re looking for someone with a caring nature and bubbly personality to join a team of regular carers. You should have previous professional experience as a Health Care Assistant, Support Worker, or even as a Nurse.

Working with Alcedo Care’s Complex Care team gives you:

• Excellent rates of pay with weekly pay starting at £14.00 - £14.50 per hour
• Milage pay & holiday pay (separate to quoted hourly rate)
• Pension Scheme
• Referral bonuses for you and any friends you refer to us that we employ
• Free mental wellbeing support available 24/7
• Fantastic in-house training program including online/practical training
• On-going career development with progression opportunities and opportunity to complete NVQs in Health & Social Care via external source.

If you are looking for complex care jobs in North Liverpool and want to work for a company that genuinely values its carers and feel like you’d be a good fit, please apply now for an initial conversation.

This vacancy is based in the United Kingdom. Alcedo Care operate in the UK and can only process applications from candidates who are currently UK residents and eligible to work in the UK.

Proud member of the Disability Confident employer scheme

Excellent pay rates from £13.00 PLUS HOLIDAY PAY & PENSION!

Are you a Children's Care Assistant committed and passionate about delivering high standards of care both to the clients and their families? Or a Care Assistant looking for that next career step? Then maybe it time to make the move to Alcedo care.

We are looking for Childrens Support Workers in the North Liverpool area to support Children and Young Adults in their own home to live the best life possible. You will be supporting individuals with a range of needs including autism, ADHD, learning difficulties, challenging behaviour, and complex needs.

All applicants must be willing and able to travel to the following areas: L11, L13, L14 & L1.

You will be joining Alcedo Care at a great time in its development as it expands its complex care & clinical services across the Northwest of the UK.

Benefits of joining Alcedo Care?

• Excellent rates of pay- starting from £13.50 per hour.
• Mileage, holiday pay and pension scheme paid separately to hourly rates, not hidden!
• Specialised Nurse training tailored to the Complex package you will be supporting.
• Fantastic career progression opportunities and knowledge growth.
• Ongoing support from senior staff.
• Employee of the month scheme.
• Weekly pay (every Friday).
• Fantastic Mileage contribution for drivers during shifts.
• End of year carer awards.
• Referral bonuses for you and any friends you refer to us that we employ.
• Free mental wellbeing support available 24/7.

What Alcedo Care needs from you as a Support Worker:

• Must be 18 and above
  
• Reliable, Trustworthy, friendly
  
• Right to work in UK (unfortunately we do not offer sponsorship)
  

  For immediate consideration, please Apply now! We look forward to receiving your application with Alcedo care.

  Alcedo Care has been rated top 20 homecare provider in the UK for the past 5 years by our clients, a testament to the work of our amazing care teams. We’re a family owned company, and operate with family values at the heart of everything we do

Proud member of the Disability Confident employer scheme

Excellent rates of pay starting from £13.00 per hour PLUS HOLIDAY PAY & PENSION!

Home Carer – Alcedo Care – Full or Part Time – North Liverpool - No Experience required

Are you passionate about making a positive difference in people's lives? Do you have a caring nature and a desire to support individuals in their own homes?

Join our team of Home Carers in North Liverpool (including Aintree, Bootle, Crosby, Knotty Ash, Huyton, Litherland, Maghull and Sefton) to help provide care and assist people in their own homes. No previous experience is required as our in-house training team will ensure you are trained to the high standards of care we expect.

This role will include:

• Providing personal care (including bathing, dressing, toileting)
• Supporting clients with mobility and transfers, using appropriate equipment and techniques
• Administering and documenting medication
• Documenting care activities and reporting any changes in conditions to our branch teams.

Working with us offers:

• Excellent pay rates from £13.00 per hour
• Mileage, holiday pay and pension scheme paid separately to hourly rates, not hidden!
• Reward and recognition schemes, including annual carer awards
• Access to FREE confidential 24/7 wellbeing and mental health support
• Genuine healthcare career progression opportunities, including full support to complete NVQ qualifications

Whether you have experience in a care setting or nursing home; if you have been a care assistant in the community; a private carer for a family member; or no care experience at all, we offer full training and support to become a qualified and confident care assistant.

Alcedo Care has been rated top 20 homecare provider in the UK for the past 5 years by our clients, a testament to the work of our amazing care teams. We’re a family owned company, and operate with family values at the heart of everything we do

You must be 18 to apply for this role and it is subject to an enhanced DBS check. You will also be required to provide satisfactory professional and/or character references.

Proud member of the Disability Confident employer scheme