Total 191 Customer Service job vacancies in Surat Thani, Mueang Surat Thani District

We strongly encourage applicants to read the entire announcement before submitting their applications.

As the Director, Identity Assurance you are responsible for providing executive leadership and direction in the establishment and maintenance of a Service-wide strategy that ensures consistent oversight of all authentication and authorization needs across IRS functions and programs, ensuring the establishment of a secure environment for taxpayers to interact with the IRS.

As the Director Identity Assurance your duties and responsibilities include the following:

• Serves as consultant and principal advisor to senior management on all matters relating to identity assurance needs across IRS functions and programs. Provides executive leadership and direction through coordination with top-level heads of office. Formulates short and long-range program policies, strategies, and objectives for identity assurance efforts throughout the IRS. Manages a broad set of activities to enhance identity assurance and digital identity services related to federal tax matters. Coordinates program activities with other top-level IRS executives to prepare Service-wide policies, address cross-functional issues, new identity assurance strategies, and ensure consistency of approach. Provides strategic direction for the development and publication of policies and procedures regarding identity assurance including procedures for initiating new and/or enhanced services and for defining stakeholder roles and responsibilities and governance processes.
• Directs activities to build leveraged partnerships and collaborate with internal and external partners and stakeholders to provide organizational support and strategically deliver value-added, cost-efficient business and technology solutions. Provides executive oversight of the Digital Identity Risk Assessment process that defines the identity level of assurance and risk mitigations for IRS public facing applications. Provides executive leadership to design, develop, and implement the strategic vision for enhanced identity assurance. Collaborates with senior IRS executives to align people, processes, and technology initiatives to achieve this strategic vision and continuously monitor performance, identify risks and weaknesses, while also preserving the IRS's reputation as a premier governmental steward of private taxpayer data. Briefs all levels of IRS management as well as external stakeholders on IRS identity assurance developments. Prepares input to testimony and may participate in Congressional hearings related to IRS identity assurance matters.
• Leads development of business requirements for identity assurance, including the development and prioritization of business justifications and the establishment and monitoring of performance measures for initiatives. Assesses taxpayer needs, capabilities, and expectations to determine appropriate channels for optimal service delivery. Collaborates with the Chief Privacy Officer and other senior IRS executives to generate, develop, prioritize, and execute the portfolio of identity assurance activities/services/mitigations. Manages and chairs Advisory/Executive Steering Committee(s) that are composed of stakeholders from across IRS and responsible for oversight of the development of identity assurance program.
• Partners with other federal agencies, private industry, and international organizations to stay current with new technologies and assess trends and related practices in the identity assurance industry and evolving patterns in taxation. Consults with the Chief Privacy Officer in the design and implementation of security measures (standards and systems) to ensure the measures comply with policy and legal requirements and provides effective protection of taxpayer privacy. Partners with internal organizations, such as Records Management and Disclosure, to coordinate privacy aspects of regulatory adherence to email, instant message and other electronic files management policies and the control of sensitive information. Partners with Information Technology and Cybersecurity to develop and deploy innovative technologies to ensure a secure environment for taxpayers to interact with IRS.
• Ensures Service-wide adherence with identity assurance principles and National Institute of Standards and Technology's (NIST) digital identity guidelines technical requirements through a robust risk assessment process that looks at business processes for risks to identity assurance. Regularly assesses all applicable controls to the current environment identifying gaps and mitigations. Collaborates across IRS business units, functional units, and senior executive leadership to develop and implement identity assurance to increase operational efficiency and reduce taxpayer burden.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

The selectee will serve as a Protection Officer in the Office of Protective Operations. Typical work assignments include:

• Monitoring and operating various audio/visual communications equipment, alarm systems, and access gates to the facility or residences.
• Utilizing security screening procedures (e.g., magnetometer and x-ray screening technology) prior to allowing individuals entrance to a secured area and controls access of visitors and contractors.
• Preparing written reports for all activities, observations, incidents.
• Advising leadership on how to improve security gaps to increase the safety of occupants and/or visitors to facilities; and
• Detecting and identifying suspicious packages that necessitates coordination with canine and/or Explosive Ordnance Disposal teams

The selectee will serve as a Technical Security Investigator specializing in one of the following areas: Fire, Life-Safety, Hazmat; Chemical Biological Countermeasures; Electronics; Explosive Ordnance Disposal; or Technical Surveillance Countermeasures in the Office of Technical Development and Mission Support, Technical Security Division. Typical work assignments include:

• Installing, monitoring, maintaining, analyzing, and evaluating the latest known technologies (e.g. state of the art intrusion detection systems and devices) that may potentially be used by hostile entities, both domestic and abroad, either independent or as groups to penetrate the Agency sites or otherwise harm protectees; conducting routine security searches of protective and investigative locations to identify, detect, deter, and stop potential or actual threats involving hazardous materials, items, devices, persons, or unsafe environmental conditions; and advising senior Technical Security Investigators on potential violations and security deficiencies, matters that are not routine.
• Assisting in protective countermeasures and related law enforcement response planning duties; assisting in planning, organizing investigative tactics and techniques to assist with investigations of suspected criminal violations.
• Assisting in protective advances and conducting surveys and analyses; adjusting plans and schedules; and assisting in developing alternative strategies in response to delays, sudden and/or major changes in itineraries or the introduction of critical intelligence.
• Assisting in providing advice and assistance to U.S. Secret Service, White House Officials and representatives from other federal agencies and organizations on issues.

The work routinely requires long hours with minimal breaks and to be on call 24 hours a day. Must be able to operate in sensitive, real-time situations that may produce physical and emotional stress. Required to work in environments that involve risks of unknown hazards when performing protective searches of remote unsecured areas that may harbor unauthorized persons or environmental hazards, as well as the discomforts associated with working in hard to reach, dirty and hazardous areas of buildings, facilities and outside areas. You will not have control of the environmental conditions or schedule of operations; and will be required to be flexible to ensure mission completion. At times, you may be subjected to explosives handling and/or radio frequency (RF) exposure.

Apply for this exciting opportunity to directly impact the mission of the agency by providing operational support to protective operations and criminal investigations through the identification, fielding and monitoring of unique or specially tailored equipment necessary to provide protective countermeasures, document criminal activity and acquire criminal target location.

• Advise field staff and / or others on the conservation planning process
• Propose recommendations based on analysis results and knowledge of conservation programs.
• Provide technical guidance and support for natural resource or conservation planning policy.
• Apply natural resource conservation management concepts in order to advise others on conservation planning.
• Provide recommendations on existing rules, regulations, procedures, and/or techniques to resolve operational issues.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Reviews business records and other documents and makes findings of an individual’s actions "responsibly connected" status to a firm under investigation.
• Establishes and maintains good working relationships with members of the fruit and vegetable industry and counsels and provides advice to them on fair trade practices.
• Describes rights, liabilities, and sanctions under Perishable Agricultural Commodities Act (PACA), and Produce Agency Act (PAA).
• Maintains the integrity of the PACA database with timely updating of the status and actions of license information, complaint files, and administrative actions.
• Conducts a range of licensing activities of firms throughout the United States. Participates in license task force projects.
• Reviews complaints filed with the Department by the industry, compiles information to be made part of the official record.
• Keeps abreast of recent court decisions.
• Reviews trust notices for technical sufficiency, reviews court decisions, and provides recommendations to the supervisor in the case of a firm's insolvency or bankruptcy.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Review audits conducted for compliance with Country of Origin Labeling requirements and prepare notices for compliant and non-compliant retailers and suppliers.
• Collaborate with the team to enhance and deliver training modules for internal and external stakeholders and participate in developing outreach materials for all Division stakeholders.
• Investigate complaints using knowledge of the regulations and statutes to make recommendations on whether corrective action is required.
• Assist in the maintenance and enforcement of 46 Cooperative Agreements for State and Federal reviewers to conduct annual retail audits.
• Maintain effective contacts and working relationships with State and Federal Reviewers, other members of the Fair Trade Practices Program and the Agricultural Marketing Service.
• Represent the Division during various meetings, discussions, and conferences with representatives of the retail and food supply industry regarding the Division’s activities and responsibilities.
• Use the data collected from various compliance and enforcement activities to prepare reports and develop findings and recommendations for use by Division management.

WHAT IS THE HCO-HUMAN CAPITAL OFFICE DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Human Capital Office, Engagement and Retention Office

The following are the duties of this position at the full working level.

• Serves as project leader for the planning, development, coordination, and implementation of engagement and retention projects that impacts multiple organizations and/or IRS locations. In this role, he/she typically directs at least three (3) projects/programs potentially impacting up to 80,000 thousand IRS employees and are multi-year in duration. Provides key input to leadership and team members and ensures all project tracking and documentation aspects are completed accurately, thoroughly, and timely.
• Represents the IRS interests and Engagement & Retention Office in front of external stakeholders (including but not limited to other federal agencies/bureaus/bodies, Congressional staff, and professional organizations) during IRS sponsored internal events and cross-bureau/agency meetings
• Responsible for monitoring the progress of projects and updating all project control systems used by Engagement & Retention. As needed, conducts reviews of projects assigned to others within the business units to ensure compliance with all customer requirements. Provides OJI (on-the-job-instruction) to other analysts/specialists in business units as needed.
• Utilizes the full range of project management skills in the accomplishment of work assignments. This includes addressing such areas as compliance/integration with organizational goals and objectives; workload and workflow issues; impact to staffing levels; timelines; coordination with IT (Information Technology), Department of Treasury, contractors; and identification and coordination with all other program specialties involved in the implementation, execution, and tracking phases. Resolves all problems encountered pertaining to resource, funding, and/or project requirement issues.
• Responsible for the planning, development, coordination, implementation, and assessment of assigned engagement and retention projects. Proactively consults with leadership at all levels to identify/define customer needs and requirements relative to employee engagement and retention.

The selectee will serve as Data Scientist in the Office of Strategy, Planning, and Innovation. Typical work assignments include:

1. Consulting with stakeholders and customers to identify the appropriate data, methodological approach, and design to ensure proper data governance and records management.
2. Working with teams to develop electronic records products and definitions.
3. Assisting with observational analyses using software and/or programming languages to explore/group data, test hypotheses, predict outcomes, and inform decisions.
4. Analyzing and evaluating the effectiveness of data science projects, models and operations.
5. Employing diverse data science techniques including using appropriate analytical and statistical software to improve data quality for enhanced data driven decision making.
6. Articulating the findings of quantitative analysis and findings through data visualization and other interactive techniques to technical and non-technical audiences using narrative storytelling.

Duties include, but are not limited to:

As part of the team, the incumbent will be responsible for planning and controlling administrative matters and programs under their purview by planning and monitoring action plans, evaluating corrective actions, and making recommendations for improvement.

The incumbent assists in providing guidance, support and assistance to Directorate staff in the realm of program management. Working with the divisions, the incumbent assists with the management of short and long-range data reporting requirements. As well as assisting with the development and implementation of planning and execution documents.

Incumbent will assist in the development of a program management architecture in consultation with Associate Directors to ensure alignment and integration. Participates with Associate Directors, Deputy Director, and Executive Director in reviewing and developing Directorate goals and objectives and assists in mapping out a course of action. Prepares materials, minutes, reads and drafts communications to assist managers with arbitration and grievances, employee labor relations concerns and supervisory responses. Utilizes standardize program status and performance reports; prepares and summarizes data in presentable formats or dashboard for discussion; identifies issues for concern or risks as well as recommends strategies to achieve goals within set limitations.

The incumbent assists in strategic planning, operational planning, strategic decision making, portfolio/project management, restructuring, downsizing, changing current operations, future strategies, and business process transformation. As well as risk identification and mitigation. The incumbent assists in providing guidance, support and assistance to Directorate staff in the realm of program management. Incumbent also serves as an assistant liaison for the facilitation of operational planning within the directorate.

Works in coordination with the Project Management Lead and Associate Directors to promote program management practices across the organization to include all phases of planning, the development of performance metrics that align and integrate with those at the national level, and develop the architecture required to control scope, time and cost across multiple portfolios and projects being executed simultaneously.

Uses qualitative and quantitative analytical techniques to provide ongoing evaluations and internal review and assessment of program operations. Assists with the identification of program issues and problems, assesses and tracks program improvement and provides feedback on progress. Assists with the interpretation of requirements and considers other internal demands and constraints as directed by leadership. Establishes and maintains adequate internal control over reporting program performance and progress. Ensures reporting is reliable and that transactions and other data that support measures are properly recorded, processed, and summarized. Assists with evaluation of organization, methods, and procedures for providing support such as records, communications, directives, forms, files, and documentation.

Incumbent will create, organize, manage and maintain resource sites. Compiles, consolidates, organizes, analyzes, synthesizes, and summarizes information on a variety of complex issues needed by, or of interest to leadership and staff. Provides administrative and program support on other aspects and matters related to services, initiatives, and partnerships as assigned.

Performs other related duties as assigned.


Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday - Friday, 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: Not available
Telework: Available
Virtual: This is not a virtual position.
Position Description/PD#: 18851A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

WHO IS THE OFFICE OF CHIEF COUNSEL, FINANCE & MANAGEMENT (HUMAN RESOURCES DIVISION)? The Associate Chief Counsel (Finance & Management) supports the administrative, financial, and managerial programs of the Office of Chief Counsel and provides advice to the Chief Counsel and Deputy Chief Counsel on all management matters for the organization nationwide. The Human Resources Division is within the ACC (F&M) and is committed to excellent customer service and to fairly and equitably identify and employ innovative recruitment, retention, and professional development programs and services in the areas of staffing, classification, payroll, and benefits.

As a Human Resources Assistant (Office Automation) in the Payroll, Processing & Benefits Branch, you will:

• Compute or assist employee/supervisors in completing paperwork associated with employee benefits.
• Process claims forms or applications for health benefits, life insurance and thrift savings plan.
• Counsel employees and managers/supervisors on employee benefits and employee groups when changes occur in the status of entitlements.
• Assist with conducting orientation and training sessions for new employees on all aspects of employee benefits (health insurance and life insurance;
• Use personnel computer, word processing and/or other office automation equipment and various software programs to create, copy, edit, store, retrieve and print a variety of documents; produce correspondence, memoranda, directives, forms reports; create or maintain spreadsheets or databases, etc.

The selectee will serve as a Cartographic Technician (Geospatial) in the Office of Protective Operations, Special Operations Division. Typical work assignments include:

1. Collecting, maintaining and analyzing spatial and non-spatial data utilizing GIS software to develop maps and other visual products.
2. Participating in the planning and the development of briefings on geospatial plans as they relate to integrated tactical coverage for National Special Security Events.
3. Leveraging programs such as ArcGIS Desktop, ArcGIS Enterprise, ArcGIS portal, ERSI City Engine to collect, edit, manipulate and generate interim and final digital data and GIS products such as Grid Reference Guides.
4. Coordinating and liaising with other Secret Service divisions and federal, state and local agencies to obtain data/information and tactical coverage.
5. Providing technical guidance and direction to USSS personnel and partners regarding usage and application of GIS data.

• Provides strategic leadership and operational direction to a professional team of direct-hire and contractor staff.
• Formulates and develops short-term and long-range strategic and financial plans and justifications for programs, budgets, staffing, and related projects for the Division.
• Plans, organizes, and manages the development and delivery of a broad range of problem resolution and technical support services.
• Synthesizes and analyzes available information; recognizes patterns or trends and draws reasoned conclusions from data.
• Manages a variety of customer services and experiences such as walk-in expert support at DT's multiple IT Marts, Bureau VIP customers, domestic equipment refresh upgrades and IT office equipment relocations, and onsite Tier 2 deskside support.

• You will provide executive level administrative support to the Section Head, Deputy Section Head, and other members of the section directorate management team.
• You will arrange conferences and meetings for the Section Head, Deputy Section Head, and other members of the section directorate management team, including notifying participants, preparing agenda, and handling other logistics-related matters.
• You will manage all files regarding the work that is performed within Naval Reactors and provide support to section directorate management staff as needed as ensure record management requirements for federal records are met.
• You will review all types of directives, policy statements, memoranda, sensitive communications, and correspondence to ensure they are submitted as complete and accurate documents.
• You will make all necessary arrangements for travel according to knowledge of the Section Head, Deputy Section, and team members within the section.
• You will coordinate travel plans with accurate estimates, ensuring no conflict with local, high priority commitments.
• You will maintain various classified record systems, including archiving and scanning, using manual and electronic tracking systems.
• You will verify and confirm appointments and reschedule appointments when necessary.
• You will prepare correspondence and other work products including reports and presentations for the Section Head in support of objectives for the organization.

As the Chief Administrative Officer (CAO), you will oversee the major functions, services, and operational programs supported by and aligned under the Office of Enterprise Readiness (ERO). The Office is comprised of the Administrative Operations Division which drives, supports, and promotes various administrative functions and programs of the Secret Service to include administrative operations, vehicle lease management, personal property management, real property management, as well as procurement policy and management. You will be responsible for the overall leadership, strategic management, and annual performance in these areas and for promoting development and continuous improvement in management policies, practices, workflow and productivity, workforce skills and experience, and resource management to ensure the most efficient and effective means of support are provided in overall agency operations.

As a key executive advisor, you will inform the Chief Management Officer and the Chief Operating Officer of challenges or issues that have significant implications for the agency and work to resolve any deficiencies which directly impact the investigative and protective operations of the Secret Service. Your stewardship of ERO and its programs will require oversight of facilities and property management through several subordinate managers, who directly supervise facility and property management specialists, fleet management specialists, logistics and warehousing specialists, and support personnel in the worldwide management of Secret Service facilities and property.

The primary duties include, but are not limited to, the following:

• Oversees program planning activities for real and personal property, vehicle fleet management, integrated supply logistics and warehousing, space utilization and sustainability, and centralized procurement activities for all equipment, supplies, and services for Secret Service operations worldwide.
• Promotes the development of alternative solutions to problems arising from changes in work situations that have an impact on administrative program operations. Monitors and evaluates overall program effectiveness with a view toward efficient accomplishment of objectives.
• Represents leadership in administrative communications with internal partners, the Department of Homeland Security (DHS) and its components, the Office of Management and Budget (OMB), and other Federal agencies; defines objectives and priorities, and coordinates activities associated with administrative support functions. Develops and maintains liaison with officials from other Federal agencies as well as state and local agencies, the private sector, administrators of other related programs and professional associations, and OMB.
• Participates in policy development or revision activities; assures thorough and accurate policy and regulatory interpretations on the part of subordinate officials; and is accountable for the smooth functioning and coordination of programs under his/her authority.
• Directs short and long-range program plans and projections, oversees budget development, reviews budget forecast and justifications; conducts a comprehensive evaluation of organizational goals, objectives, achievements, staffing and equipment requirements, and organizational structure, and identifies and implements solutions to operational problems and issues to ensure the efficient and effective completion of work assignments and projects.
• Keeps abreast of newly proposed or enacted legislation impacting procurement programs, program innovations at the Federal, state, and local levels, and in the private sector. Provides authoritative interpretations, instructions, and guidance relative to all phases of readiness and administrative operation management. Provides information and guidance at meetings with senior officials of the Secret Service.