Total 462 Customer Service job vacancies in Stowmarket, Suffolk

Support Worker

East Ipswich

Permanent, full time (37.5 hpw)

Pay £12 per hour (salary £23,464 per annum) plus Sleep In payment of £50 per shift and great benefits including Health Cash Plan

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review

Home, a place where you belong

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Worker, you’ll be at the heart of supporting our customers who have complex mental health may also have a substance misuse issue and/or a mild learning disability needs to develop their skills to live more independently in the community. You’ll make a big difference each day as you help our customers achieve their hopes and aspirations. Amazing we know!

Typical day as our Support Worker

• Starting the day with a cuppa and handover from colleagues, catching up on any changes since you were last on shift and the tasks/ support planned for the day ahead.
• You will be supporting customer with their identified support needs such as helping with cleaning, paying their rent/ bills, accompanying to community activity or appointment, or you could be supporting customers to learn and regain skills with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving on to independent accommodation when they are able.
• You might be arranging an in-house cooking group, BBQ or activity in the community such as a trip to Felixstowe for fish and chips.
• Supporting customers at times of distress and being resilient to support them
• Contributing to risk assessments, support planning, goal setting and regular reviews.
• Contributing to the maintenance of the property, reporting repairs and Health and safety requirements.

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the Top Ten Great Places to Work in the UK!

You bring

• Passion to support our customers to live their best life, working together as a team with an eye for detail
• Experience of supporting others, you may have worked in Supporting/ housing environment before or have experience of supporting others such as family members who have experienced mental health issues
• The ability to work on your own initiative, remain calm under pressure and have a resilient approach
• Recognise every customer is different and you’re able to adopt a flexible, personal approach, listening to customers to understand their needs
• Have a positive attitude with a solution focused approach
• Able to use technology to update support plans, complete online learning and to collaborate with colleagues.

Our team

You’ll join our Manager Elle, who’s been with us at Home Group for six years, and is a true example of Grow Our Own as she’s been promoted to our Manager. When she’s not at work, you’ll normally find her with her head in a book or with her yappy Yorkie, Lottie! You’ll also join our Ipswich Cluster team who are super passionate about what we do! We’re a supportive bunch and like to have a good laugh and get together for lunch. There's nothing like a Greggs sausage roll or team cake!!!

Job details

• Where we’re flexible with you, we do need to meet the needs of our customers. That may mean adapting your start or finishing times on occasion.
• Work pattern is a 4 week rolling rota, where you take your turn to work sleep ins and weekends.
• Although there are times you’ll lone work, we often have other colleagues on shift in the service or as part of our wider cluster services and an out of hours on call in the event of an emergency should you need some assistance.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Learn more about our benefits on our website.

Find out more

Click APPLY NOW to see our Support Worker Job Description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.

Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk .

Proud member of the Disability Confident employer scheme

Your new company
This is a newly created Sales Support Coordinator (6 Months FTC) job working as part of a fast-paced customer service team for a busy and growing company based in Ipswich.

Your new role
This Sales Support Coordinator (6 Months FTC) job involves delivering second-to-none customer service for my client's customers, dealing with a wide range of day-to-day queries around orders, products and returns. You will have the opportunity to work with our skilled and professional sales team, to build good relationships with our customers and liaise with manufacturers, warehousing and logistics. The duties will be varied and include but not limited to:

• Process customer orders accurately, within 24 hours SLA.
• Monitor sales orders to ensure delivery deadlines are met, communicating any delays to the customer.
• Progress forward orders/back orders by monitoring stock available and completing purchase orders.
• Resolve customer queries and issues.
• Collaborate with the logistics and sales teams to ensure smooth order processing and delivery schedules.

What you'll need to succeed
To succeed in this job, you will need to be:

• Positive with a proactive attitude, with a commitment to delivering high-quality customer service.
• Prior customer service experience is essential.
• Excellent verbal and written communication skills.
• Strong problem-solving skills, with the ability to manage and answer queries effectively.
• The ability to work well within a team while managing individual responsibilities efficiently.
• The ability to work efficiently in a fast-paced environment.
• Good organisational skills and attention to detail.
• A passion for providing excellent customer service.

What you'll get in return
In return, you will have the chance to work as part of an experienced, friendly and collaborative team environment.

• Monday to Friday (Hours) 8.30-4.30 or 9-5
• 100% office based
• On-site parking
• Auto enrolment pension and value-added benefits

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This is a newly created Sales Support Coordinator job working as part of a fast-paced customer service team for a busy and growing company based in Ipswich.

Your new role
This Sales Support Coordinator job involves delivering second-to-none customer service for my client's customers, dealing with a wide range of day-to-day queries around orders, products and returns. You will have the opportunity to work with our skilled and professional sales team, to build good relationships with our customers and liaise with manufacturers, warehousing and logistics. The duties will be varied and include but not limited to:

• Process customer orders accurately, within 24 hours SLA.
• Monitor sales orders to ensure delivery deadlines are met, communicating any delays to the customer.
• Progress forward orders/back orders by monitoring stock available and completing purchase orders.
• Resolve customer queries and issues.
• Collaborate with the logistics and sales teams to ensure smooth order processing and delivery schedules.

What you'll need to succeed
To succeed in this job you will need to be:

• Positive with a proactive attitude, with a commitment to delivering high-quality customer service.
• Prior customer service experience is essential.
• Excellent verbal and written communication skills.
• Strong problem-solving skills, with the ability to manage and answer queries effectively.
• The ability to work well within a team while managing individual responsibilities efficiently.
• The ability to work efficiently in a fast-paced environment.
• Good organisational skills and attention to detail.
• A passion for providing excellent customer service.

What you'll get in return
In return, you will have the chance to work as part of an experienced, friendly and collaborative team environment.

• Monday to Friday (Hours) 8.30-4.30 or 9-5
• 100% office based
• On-site parking
• Auto enrolment pension and value added benefits

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk