Total 18 Customer Service job vacancies in Shah Alam

We are seeking an experienced Training Manager to develop and deliver comprehensive training programs for our front-of-house team, which includes Restaurant Managers, Assistant Managers, Supervisors, Team Leaders, and Restaurant Crew. This role is integral to ensuring that our team provides exceptional service to guests, upholds operational standards, and creates a positive dining experience. The ideal candidate will have a strong background in restaurant operations, excellent communication skills, and a passion for mentoring and developing others.

Key Responsibilities:

• Design and implement training programs focused on service excellence, operational standards, and team leadership for all front-of-house staff.
• Conduct hands-on training sessions and workshops to enhance team members' skills in customer service, problem-solving, and operational efficiency.
• Work closely with restaurant leadership to assess training needs and continuously improve training materials and methods.
• Evaluate staff performance during and post-training to ensure they are meeting service and operational standards.
• Provide ongoing coaching and development for restaurant managers and leaders to help them cultivate a positive, service-driven team environment.
• Develop training materials, including manuals, instructional guides, and digital resources.

Qualifications:

• Minimum of 3-5 years of experience in a training or managerial role within the restaurant or hospitality industry. Prior experience training front-of-house teams is highly preferred.
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field is an advantage
• Strong knowledge of restaurant service operations and customer service excellence.
• Exceptional communication and presentation skills.
• Ability to create training materials and deliver engaging training sessions.
• Proficiency in assessing staff development needs and tailoring training programs accordingly.
• Strong organizational skills with the ability to manage multiple training initiatives.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Regular team activities
• Medical insurance
• Personal leave
• Sabbatical leave
• Personal development opportunities

• To be responsible for the day-to-day administrative activities of the office and reception function;
• To ensure all guest & visitors are welcomed and usher to the appropriate person/place;
• To screen and answer phone calls and attend to enquiry & request;
• To monitor tea lady & cleaner duties;
• To maintain and ensure pantry stock replenish & office tardiness;
• To be responsible in Safety Awareness role such as committing & identifying safe work procedures for work-related activities;

Perks & Benefits

• Central location
• Medical insurance
• Personal leave

1. OBJECTIVE

• Cooperate with sales team, business support team and technical team to perform aftermarket field service activities on Fusheng, FS Curtis & FS Elliott air compressors, Field service activities inclusive of commissioning, service, maintenance, repair, upgrade and troubleshoot.

• Maintain good customer relationship and increase customers’ satisfaction via top quality work at site.

2. JOB DESCRIPTION

• Perform all maintenance and service on compressed air systems for customers. Primarily Rotary Screw & Piston Compressor.

• Assist in workshop and warehouse activities inclusive of pre-commissioning, assist in stock count and unloading of equipment and parts.

• Be capable of preparing all work orders, time sheets etc.

• Assist in shop jobs including tear down, inspection and rebuilds of complete units.

• Mechanical assembly/disassembly abilities Electrical troubleshooting and diagnostic skills.

• Communication with technical Department to identify solutions to problems on compressors.

• Standby and on-call accordingly to duty roaster over the weekend / public holiday.

3. WORKING EXPERIENCE

• At least 2 Year(s) of working experience in the related field is required for this position.

• Required Skill(s): Mechanical & Rotating / Industrial Machinery Maintenance / Repair.

4. REQUIREMENT

• Candidate must possess at least Vocational school certification / Diploma / Advanced in any technical field.

• Preferably Junior Executive specialized in Engineering - Mechanical/Automotive or equivalent.

• Possess Good Driving License and able to operate forklift within company premise.

• Required language(s): Bahasa Malaysia, English, (Mandarin is an option)

5. PERSONALITY

• Good working attitude & persistency in pursuing own goals.

• Strong customer focused.

• Result oriented with a clear focus on the given tasks.

• Analytical person with innovative problem solving ability

• Must be able to work independently and as a team player

6. WORK STATION

• Shah Alam, Selangor / Across Malaysia.

• May require to travel within Peninsular Malaysia from time to time for outstation job assignment.

7. REMUNERATION PACKAGE

• Basic salary

• Overtime

• Out-station meal allowance

• Monthly incentive

• Year end bonus

8. OTHERS

• Preferable below 35 years old.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Open culture
• Paid training and development

我們正在尋找一位經驗豐富的培訓經理，為我們的前台團隊制定和提供全面的培訓計劃，其中包括餐廳經理、助理經理、主管、團隊領導和餐廳工作人員。這個角色對於確保我們的團隊為客人提供卓越的服務、維護營運標準並創造積極的用餐體驗至關重要。理想的候選人將擁有深厚的餐廳營運背景、出色的溝通技巧以及對指導和發展他人的熱情。

主要職責：

• 為所有前台員工設計和實施專注於卓越服務、營運標準和團隊領導的培訓計劃。
• 舉辦實踐培訓課程和研討會，以提高團隊成員在客戶服務、解決問題和營運效率方面的技能。
• 與餐廳領導層密切合作，評估培訓需求並不斷改善培訓材料和方法。
• 評估培訓期間和培訓後的員工表現，以確保他們符合服務和營運標準。
• 為餐廳經理和領導者提供持續的指導和發展，幫助他們培養積極的、服務驅動的團隊環境。
• 開發培訓材料，包括手冊、教學指南和數位資源。

資格：

• 至少 3-5 年在餐廳或酒店業擔任培訓或管理職務的經驗。有培訓前台團隊經驗者佳。
• 酒店管理、工商管理或相關領域的學士學位優先
• 對餐廳服務營運和卓越客戶服務有豐富的了解。
• 優秀的溝通和表達能力。
• 能夠創建培訓材料並提供引人入勝的培訓課程。
• 熟練評估員工發展需求並相應定制培訓計劃。
• 強大的組織能力，能夠管理多項培訓計劃。

津貼和福利

• 津貼（旅費、交通費等）
• 中心位置
• 彈性的工作時間
• 定期團隊活動
• 醫療保險
• 事假
• 休假
• 個人發展機會

1. 目標

• 與銷售團隊、業務支援團隊和技術團隊合作，對復盛、FS Curtis 和 FS Elliott 空氣壓縮機進行售後現場服務活動，包括調試、服務、維護、維修、升級和故障排除。

• 透過高品質的現場工作維護良好的客戶關係並提高客戶滿意度。

2. 職位描述

• 為客戶執行壓縮空氣系統的所有維護和服務。主要是旋轉螺桿和活塞壓縮機。

• 協助車間和倉庫活動，包括預先調試、協助庫存盤點以及設備和零件的卸載。

• 能夠準備所有工單、時間表等。

• 協助車間工作，包括完整單元的拆卸、檢查和重建。

• 機械組裝/拆卸能力 電氣故障排除和診斷技能。

• 與技術部門溝通以確定壓縮機問題的解決方案。

• 週末/公共假期根據當值烘焙師的情況進行待命和值班。

3. 工作經歷

• 該職位需要至少2 年相關領域的工作經驗。

• 所需技能：機械和旋轉/工業機械維護/修理。

4. 要求

• 候選人必須擁有至少任何技術領域的職業學校證書/文憑/高級證書。

• 最好是工程專業的初級管理人員 - 機械/汽車或同等專業。

• 擁有良好的駕駛執照，並且能夠在公司範圍內操作堆高機。

• 所需語言：馬來語、英語（可選擇國語）

5. 個性

• 良好的工作態度和堅持不懈地追求自己的目標。

• 強烈以客戶為中心。

• 以結果為導向，明確地關注給定的任務。

• 具備創新解決問題能力的分析人員

• 必須能夠獨立工作並具有團隊合作精神

6. 工作站

• 莎阿南，雪蘭莪/整個馬來西亞。

• 可能需要不時前往馬來西亞半島進行外地工作分配。

7. 薪資待遇

• 基本工資

• 隨著時間的推移

• 外站餐補

• 每月獎勵

• 年終獎金

8. 其他

• 35歲以下優先。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 開放文化
• 有薪培訓和發展

Responsible in day to day coordination function of entire Logistic Activities in order to ensure accurate and timely shipment pick-up and delivery, loading and unloading to both consignor and consignee.

Responsibilities:

• • Covers all logistics activities on an operational basis for Malaysia and Thailand.
  • Ensure logistics workload monitored well and under control.
  • Work closely with the trucking department.
  • Quick responding to customers needs or questions while executing the shipment coordination jobs.
  • Willingness and readiness to undertake additional tasks within ability to support and execution.

Requirement:

• • Familiar with export and import procedures especially Thailand and Malaysia.
  • Knowledge of computer based logistics systems.
  • Ability to communicate clearly via phone and writing.
  • Preferable Transport Executive specializing in logistics / shipping line.
  • Conversant and fluent in written and spoken in Bahasa Malaysia, English or Mandarin.
  • Work based in Section 25 Shah Alam.
  • Full time positions available.

Perks & Benefits

• Open culture
• Personal development opportunities
• Paid training and development

• 負責辦公室的日常行政活動及接待職能；
• 確保所有客人和訪客受到歡迎並引導至適當的人員/地點；
• 篩選和接聽電話並處理查詢和請求；
• 監督茶水女工及清潔工的職責；
• 維持並確保食品儲藏室庫存補充和辦公室遲到；
• 負責安全意識角色，例如提交和確定與工作相關的活動的安全工作程序；

津貼和福利

• 中心位置
• 醫療保險
• 事假

職位說明 ：

· 在美國貿易航線有經驗的候選人將獲得高薪。

· 與客戶聯絡整箱/拼箱/進出口運送安排。

· 處理並負責所有進口/出口文件，並使用適當的SOP準備提單、SI、NOA、證書等。

· 在最後一哩交付之前向客戶更新貨櫃狀態。

· 及時、相應地參加現有和新客戶的詢問。

· 為現有客戶維持良好的服務水平，以達到長期成長。

· 及時向客戶開立發票，避免不必要的延遲付款。

· 能夠在各方面支援銷售並向客戶發送船期表

· 能說、寫、讀英語、國語，具備良好的與客戶的溝通能力。

· 願意為客戶做「額外里程」。

· 責任 ;問責制；快速學習者是我們尋找的人。

· 需要非常注重細節和解決問題的能力。

要求 ：

· 候選人必須至少擁有商業研究、管理、商業、經濟、行銷、物流/運輸或同等學歷的文憑/學位。

· 能夠在緊迫的期限內和壓力下獨立工作。

· 良好的溝通能力，能與各個層次的人互動。

· 工作努力，具有團隊合作精神。

· 提供全職職位。

· 也鼓勵應屆畢業生申請，並提供訓練。

辦公室工作時間為上午 9 點至下午 6 點（週一至週五）

歡迎有興趣的候選人在線申請職位或參考以下聯絡方式：

Whatsapp :
012 288 6791 – 瑞安先生

或者您可以將您的履歷透過電子郵件發送至：
電子郵件 : ryan@globalconcord.com.my

或致電我們：-

603- 5033 2121 – 辦公室電話

012- 288 6791 - 瑞安先生

津貼和福利

• 醫療索賠
• 牙科
• 停車處
• 公司旅行
• 績效獎金
• 開放的文化和現代的工作環境。
• 職涯發展的個人發展機會

Job Description :

• Provide technical support to customers, ensuring timely and effective solutions to technical issues.
• Troubleshoot technical problems and collaborate with the Research & Development department to resolve complex issues.
• Develop technical documentation, including user manuals, troubleshooting guides, and FAQs.
• Conduct training sessions for customers and internal staff on product use and troubleshooting techniques.
• Continuously update knowledge of product feature, technical specifications, and industry trends.

Requirements :

• Bachelor's degree in Electrical Engineering, Electronics Engineering, or a related field.
• Prior experience in technical support or a similar role, preferably in the electrical or electronics industry.
• Strong problem-solving skills and attention to detail.
• Excellent written and verbal communications skills.
• Ability to work independently and collaboratively as part of a team.
• Proficiency in using diagnostic tools and troubleshooting techniques.
• Experience with electrical protection systems and energy monitoring solutions is a plus.

What We Offer :

• On-the-job training to equip you with the necessary skills and knowledge.
• Opportunities for professional growth and career advancement.
• A supportive and collaborative work environment.
• Exposure to the latest industry trends and technologies.

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job Description :

· High pay salary will be rewarded for experience candidates in USA trade lane.

· Liaising with clients for FCL/ LCL/ Export & Import shipments arrangements.

· Handling and Responsible for all import / export documentation and preparing bill of lading, S.I, NOA, certificates etc with proper SOP. 

· Update clients on the Container status until the last mile delivery.  

· Attend Existing and New Customers inquiries timely & accordingly.

· To maintain good service level to existing customer for long term growth.

· To do invoice billing to customer timely to avoid un-necessary delay in payment.

· Able to support Sales in all aspects and send sailing schedules to Customers

· Can speak, write and read English, Mandarin and have excellent communication skills with customers.

· Willing to do the “ Extra miles “ for customers.

· Responsibility ; Accountability ; Fast learner is what we looking for.

· Very details-oriented and problem-solving skills is required. 

Requirement :

· Candidate must possess at least Diploma / Degree in Business Studies, Management, Commerce, Economics, Marketing, Logistic/Transportation or equivalent.

· Able to work independently within tight deadline and under pressure.

· Good communication skills and able to interact with all level of people.

· Hard working and a team player.

· Full-Time position(s) available.

· Fresh graduates are also encourage to apply as training shall be provided. 

Office working hour is from 9.00am- 6.00pm (Monday to Friday)

Interested candidates are invited to Apply Jobs Online or refer to below contacts:

Whatsapp :
012 288 6791 – Mr Ryan 

Or you may email your resume to :
Email : ryan@globalconcord.com.my

Or Call us at :-

603- 5033 2121 – Office Tel

012- 288 6791 - Mr Ryan

Perks & Benefits

• Medical claims
• Parking
• Performance Bonus 
• Open culture & Modern working environment. 
• Personal development opportunities for career growth

職位描述：

• 為客戶提供技術支持，確保及時有效地解決技術問題。
• 解決技術問題並與研發部門合作解決複雜問題。
• 開發技術文檔，包括使用者手冊、故障排除指南和常見問題。
• 為客戶和內部員工舉辦產品使用和故障排除技術的培訓課程。
• 不斷更新產品特性、技術規格和產業趨勢的知識。

要求：

• 電機工程、電子工程或相關領域的學士學位。
• 具有技術支援或類似職位的經驗，最好是在電氣或電子行業。
• 強大的解決問題能力和對細節的關注。
• 優秀的書面和口頭溝通能力。
• 能夠作為團隊的一部分獨立工作和協作。
• 熟練使用診斷工具和故障排除技術。
• 有電氣保護系統和能源監控解決方案經驗者優先。

我們提供什麼：

• 在職培訓，讓您具備必要的技能和知識。
• 專業成長和職業發展的機會。
• 支持性和協作性的工作環境。
• 接觸最新的產業趨勢和技術。

津貼和福利

• 事假
• 開放文化
• 個人發展機會

Requirements

• Fresh school leavers are encouraged to apply.
• Communicate fluently in English & Bahasa Malaysia
• Clear, simple & effective communication & good interpersonal skills.
• Computer literate, proficient in Ms. Excel.
• Hardworking, positive attitude and committed to work.
• Able to work independently with minimum supervision.
• Ability to work under pressure.

Responsibility

• Manage day to day operations in support of the Call Centre.
• Provide administration support; work closely with the team to ensure smooth flow of daily operation.
• Arranging Delivery of Good.
• Perform any other duties assigned from time to time.

Perks & Benefits

• Employee equity
• Nearby public transport
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

1. 客觀的
   • 與FS Curtis 和FS Elliott 團隊成員合作，協調和領導現場服務技術人員進行各類空氣壓縮機和空氣處理設備的售後現場服務活動，現場服務活動包括測試和調試、服務、維護、修理、升級和故障排除。
   • 透過高品質的現場工作，維持良好的客戶關係並提高客戶滿意度。

1. 職位描述
   • 進行、提供協助並領導服務團隊成員進行各種類型的空氣壓縮機現場服務活動，包括：啟動、大修/維修、維護和故障排除。
   • 為馬來西亞各地的通路合作夥伴和客戶提供故障排除和技術支援。在台灣或中國經驗豐富的技術顧問的指導下執行任務。
   • 跟進客戶的保固索賠、解決和/或推薦解決方案。
   • 安排並完成服務和維護計劃。
   • 為客戶和通路合作夥伴開展培訓計畫。
   • 發布與壓縮機相關的技術報告並向其他部門提供回饋以及製定和執行改進解決方案
   • 履行管理層指派的其他相關職責。
2. 工作經驗

• 該職位需要至少 5 年相關工程領域的工作經驗。
• 所需技能：機械和旋轉/工業機械維護/修理。

1. 要求

• 候選人必須至少擁有任何技術領域的學位。
• 最好是工程機械/汽車或同等專業的高階主管。
• 擁有良好的駕駛執照，能夠在公司範圍內操作堆高機。
• 流利的英語和普通話（閱讀、寫作和口語）； Microsoft Office 軟體的工作知識；有ERP經驗者佳。
• 強大的口頭和書面溝通技巧，包括專心傾聽和清晰有效地傳達訊息的能力。
• 展現解決問題和過程分析的能力；良好的判斷能力，能夠及時做出正確的決定。
• 解釋技術圖/圖表的基本知識。

1. 性格

• 良好的工作態度和堅持不懈地追求自己的目標。
• 強烈以客戶為中心。
• 以結果為導向，明確地關注給定的任務。
• 具備創新解決問題能力的分析型人才。
• 必須能夠獨立工作並具有團隊合作精神。
• 注重細節，組織嚴密，能優先考慮職責和責任。
• 自我激勵、足智多謀、適應能力強；能夠在以團隊為中心的環境中獨立工作。

1. 績效評估

• 現場服務工作、問題解決與客戶滿意度

1. 工作站

• 總部位於莎阿南，願意前往馬來西亞各地為服務團隊、分銷管道和最終客戶提供支援。

1. 薪資待遇

• 基本工資
• 站外餐補
• 就業激勵
• 目標激勵
• 年終獎金

1. 其他的

32歲以下優先。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 有薪培訓和發展
• 繼續教育津貼

1. OBJECTIVE
   • Cooperate with FS Curtis and FS Elliott team members to coordinate and lead field service technicians in aftermarket field service activities for various type of air compressors and air treatment equipment, Field service activities inclusive of test and commissioning, services, maintenances, repairs, upgrades and troubleshooting.
   • Maintain good customers’ relationships and increase customers’ satisfactions via top quality works at site.

1. JOB DESCRIPTION
   • Conducts, provides assistance and leads service team members on various type of air compressors field service activities include: start-ups, overhauls/repairs, maintenance and troubleshooting.
   • Provides troubleshooting and technical support to channel partners and customers, across Malaysia. Executes assignments with guidance from experienced technical advisor from Taiwan or China.
   • Follows up on customers’ warranty claims, resolve and/or recommend solutions.
   • Schedules and completes service and maintenance plans.
   • Conducts training programs to customers and channel partners.
   • Issues technical reports pertaining to the compressors and provides feedbacks to other departments as well as develops and executes improvement solutions
   • Performs other related duties as assigned by management.
2. WORKING EXPERIENCE

• At least 5 Year(s) of working experience in the related engineering field is required for this position.
• Required Skill(s): Mechanical & Rotating / Industrial Machinery Maintenances / Repairs.

1. REQUIREMENT

• Candidate must possess at least Degree in any technical field.
• Preferably Senior Executive specialized in Engineering - Mechanical/Automotive or equivalent.
• Possess Good Driving License and able to operate forklift within company premise.
• Fluent in both English and Mandarin (reading, writing and oral); Working knowledge of Microsoft Office software; ERP experience preferred.
• Strong verbal and written communications skills including ability to listen attentively and to communicate information clearly and effectively.
• Demonstrate problem solving and process analysis skills; Good judgement skills with the ability to make timely and sound decisions.
• Basic knowledge in interpretation of technical drawings / diagrams.

1. PERSONALITY

• Good working attitude & persistency in pursuing own goals.
• Strong customer focus.
• Result oriented with a clear focus on the given tasks.
• Analytical person with innovative problem-solving ability.
• Must be able to work independently and as a team player.
• Detail oriented and highly organized with the ability to prioritize duties and responsibilities.
• Self-motivated, resourceful, and adaptable; able to work independently within team focused environment.

1. PERFORMANCE ASSESSMENT

• Field Service Work, Problems Solve and Customer Satisfaction

1. WORK STATION

• Based in Shah Alam, and willing to travel across Malaysia to support service team, distribution channels and end-customers.

1. REMUNERATION PACKAGE

• Basic salary
• Out-station meal allowance
• Job Incentive
• Target Incentive
• Year-end bonus

1. OTHERS

Preferable below 32 years old.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development
• Allowances for continuing education

Responsible in day to day coordination function of entire Logistic Activities in order to ensure accurate and timely shipment pick-up and delivery, loading and unloading to both consignor and consignee.

Responsibilities:

• • Covers all logistics activities on an operational basis for Malaysia and Thailand.
  • Ensure logistics workload monitored well and under control.
  • Work closely with the trucking department.
  • Quick responding to customers needs or questions while executing the shipment coordination jobs.
  • Willingness and readiness to undertake additional tasks within ability to support and execution.

Requirement:

• • Familiar with export and import procedures especially Thailand and Malaysia.
  • Knowledge of computer based logistics systems.
  • Ability to communicate clearly via phone and writing.
  • Preferable Transport Executive specializing in logistics / shipping line.
  • Conversant and fluent in written and spoken in Bahasa Malaysia, English or Mandarin.
  • Work based in Section 25 Shah Alam.
  • Full time positions available.

Perks & Benefits

• Open culture
• Personal development opportunities
• Paid training and development