Total 71 Customer Service job vacancies in Saint Mary, Montana

• Perform a variety of technical duties in a field or laboratory setting including gas flux sampling and soil chemical analysis.
• Maintain, calibrate, and modify automated robotic equipment used for test and evaluation procedures.
• Locate and compile data or other information from various sources.
• Adapt, modify, and develop new techniques or procedures to satisfy the needs of the research project.

• Manages laboratory experiments, field plot studies and collection of environmental samples, and verifies supporting records.
• Performs general handling activities and sample collection of water, soil, or plants.
• Adapts, modifies or develops new techniques or procedures to satisfy the needs of the research project.
• Participates in one or more phases of the research process by performing a variety of complex technical duties, in a laboratory, greenhouse or outdoor research environment.
• Tabulates, statistically analyzes, and summarizes data using personal computers and software packages.
• Operates, maintains, calibrates and orders supplies for complex/specialized analytical and extraction equipment and automated-samplers, sensors and data loggers.

• Serve as the primary contact for the Veteran and explain the full range of VA benefits and all related programs to Veterans, Representatives, and their advocates.
• Make determinations as to the eligibility for the type of benefit sought to include questions relating to adequacy of military service, medical evidence and the evaluation of evidence of income, employability, dependence and relationship.
• Request examinations, re-examination or opinions to evaluate disabilities resulting from diseases or injuries.
• Review claims cases to assure all issues have been addressed, applies and interprets VA laws, including veterans' case law, existing statutes and procedures, precedent rulings and state law in the adjudication process.
• Conduct interviews in person or by phone with veterans, representatives and advocates to explain the full range of VA benefits and related programs.
• Prepare and release correspondence for use by other federal, state and local agencies.
• Utilize various electronic data processing (EDP) systems to input data for processing claims and generating automated correspondence.

• Directly and through subordinates, supervises Section workforce responsible for inbound and/or outbound customer service calls.
• Counsels and provides program guidance to delinquent customers to best resolve their delinquency through servicing options and financial review.
• Manages and directs customer focused standards to minimize line blockage and maximize speed of response to wide ranging for customer inquiries.
• Manages and directs staff through training and support to provide superior, accurate customer service to borrowers, third parties, field staff and RD and other governmental contacts.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• The duties may include, but are not limited to:
• Oversees the identification of plant pest pathways through analysis and utilization of risk data.
• Contribute to effective outreach programs to importers, travelers and industry on importation requirements.
• Directs/administers federal export certification program for plants, plant products, and animal by-products within the state.
• Cooperates with State Plant Regulatory Officials (SPRO) to develop and document state emergency management plans.
• Determines strategies to control or manage invasive species based on risk and data analysis, chemical or biological control, and availability of funding.
• Manages all administrative and programmatic activities while complying with appropriate Federal and state regulations and guidelines.
• Manages all facets of personnel, finance and property management for the assigned state.

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.

Education Debt Reduction Program (Student Loan Repayment): Learn more.
EDRP Authorized: Contact michael.warner3@va.gov, the EDRP Coordinator for questions/assistance NOTE: Former EDRP participants ineligible to apply for incentive
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting

The PACT Physician (MD/DO) position is responsible for direct supervision of outpatient care at assigned location. The PACT Physician (MD/DO) Primary Care position reports to the regional section chief who oversees his/her assigned location.

Duties:
- Functions as the Physician Team leader of their Patient Aligned Care Team (PACT), Ambulatory Care Services, Community Based Outpatient Clinic (CBOC) setting at (MTVAHCS). May perform additional duties (temporary or permanent) as a float provider (face-to-face or via telehealth) as those duties are assigned.
- Responsible for providing medical care in an outpatient setting following PACT principles. Will routinely provide medical care using Face-to-Face (F2F), VVC, and/or Telephone appointments. When performing duties as a float provider (F2F or telehealth) for remote patients, will provide care to outreach clinics as needed. Float provider duties (temporary or permanent) may require travel to the supported CBOC(s) periodically to cover a provider vacancy.
- Assures that Veterans receive compassionate, efficient and safe patient care in their respective care line.
- Assures that clinical care provided meets all timelines and required documentation as required by VA. Providers must review alerts daily and have no more than 200 alerts at any given time. They must encounter their notes within 72 hours. Encounter errors must be completed within 7 days.
- Participates in multi-disciplinary team meetings to achieve a patient centered, holistic approach for clinical care and needs of the Veteran. This includes daily and weekly huddles with your PACT.
- Leads by example. Attend either by skype or in person all Primary care statewide meetings and whenever possible, participates in the clinical and teaching activities at MTVAHCS Ambulatory Care statewide meetings.
- Comply with all directives and policies related to space management to achieve optimal resource utilization (space, professional and administrative) to maximize clinic utilization within the PACT model.
- Improves quality of care by achieving a. Excellence in meeting national and VISN 19 patient safety goals b. Participate in PACT huddles and manage your PACT patients with diabetes, hypertension, heart disease and mental health disorders (HEDIS) with the goal to reduce your PACT metrics and obtain excellence of HEDIS metrics. c. Excellence in ORYX (Joint Commission) measures.
- Will meet 6 core competencies for professional performance and conduct: a. Patient Care b. Medical Knowledge (evidence-based medicine) c. Practice-Based Learning and Improvement d. Interpersonal and Communication Skills e. Systems-Based Practice f. Professionalism: Practice the principles of the MTVA's Civility in the Workplace policy. This includes but is not limited to: - Promote civility, through your actions, among employees and the Veterans we serve and actively participate in an environment where people from all walks of life embrace and practice respect, courtesy and consideration. - Through your actions, maintain a workplace that is effective and productive. - Support civil interactions with peers, colleagues & staff that create the best possible environment for providing excellent care to Veterans. - Practice courteous and positive communication without belittling, being rude, and showing hostile behavior. - Complaints from staffing or clinic personal about provider professionalism

Work Schedule: Monday - Friday, 8am to 430pm

• Perform technical processes, e.g., filling, labeling, and preparing sterile and nonsterile medications for dispensing and or distribution to patients.
• Maintains pharmacy storeroom and hospital drug stocks.
• Repackage drugs into usable sizes and maintain controls for review by a pharmacist.
• Communicate with patients, medical personnel, vendors and other persons utilizing pharmacy information systems and knowledge of medications.
• Provide assistance to Pharmacy staff by answering and prioritize calls from patients needing information on prescription status, refills, etc.

• Duties are listed at the full performance grade level GS-12:
• Prepares long-range functional plans including formulation of policies, objectives, and priorities and the correlation and integration of natural resource plans into the overall land management planning.
• Leads the development of short- and long-term action plans associated with an integrated vegetation management program and associated budgets.
• Develops technical guides and standards for timber marking and sale preparation, contract selection and preparation, and harvesting techniques to meet integrated program objectives in collaboration with first level units and staff areas.
• Oversees and conducts team-based technical field reviews of project implementation of timber sales and integrated resources contracts.
• Plans and conducts studies on complex problems created by natural resources practices and other vegetative management activities.
• Evaluates adequacy and effectiveness of vegetation management programs through periodic on the-ground inspections.
• Serves as a consultant and advisor to other staff officers and to first level units in all aspects of timber management functions and practices associated with timber management with a focus on integration between program areas.
• Works closely with coordinators of insect and disease damage control programs as applied to natural resources management and related practices and techniques.
• Takes the lead on timber and stewardship programs for the national forest(s) to which the incumbent is assigned.
• Incumbent performs supervisory duties for 20% or less of the time.

Major duties include but are not limited to:

• Provides specialized and expert communication and appropriate information across service lines for seamless function of program and collaboration of care for Veterans
• Expertly develops and maintains effective and efficient communication with the Veterans, outside agencies, all VA staff and any customers
• Participate in and independently follow up on team huddles, sharing information and collaborating with the medical team assuring continuity of care
• Participates with expanding face to face and non-face to face care by using Veteran Health Coaching skills and enhancing Veteran self-management
• Screens calls and determines if the call requires attention from a Registered Nurse, Licensed Practical Nurse, Provider, or other designated professional
• Maintains, and secures medical records as appropriate and in accordance with Health Insurance Probability and Accountability act of 1996 (HIPAA)
• Enters appropriate information into the Veterans electronic medical record
• Assures appropriate forms and documents are presented, sent out, or completed by the Veterans. Facilitates Release of Information for records and documents being received from outside facilities following national guidelines, monitoring and tracking the progress of receiving required information
• Sets deadlines and priorities, adjusting the flow to help meet those deadlines and workload
• Prepares agendas and minutes. Records, and publishes meeting agendas and minutes
• Updates Veteran's demographic information to include the following: address, phone number, next of kin, insurance, preferred method of communication, power of attorney information, and other information as new programs that are added or changed
• Receives and responds to inquiries via Secure Messaging, VAR, Vetext, Letters, or phone calls. These can include getting information to Veteran care teams through the entry of a note into the CPRS system and alerting to the appropriate clinical staff member, requesting of tests or medications, questions on appointments, scheduling, and various other inquiries. They are able to recognize and refer urgent inquiries to professional staff for immediate action as needed
• Follows all National and local scheduling, Health Care System, and service line policies, procedures, and guidelines
• Monitors pre-appointment requirements (i.e. x-rays, labs, etc.)
• Coordinates with teams to review clinic appointment availability utilization to ensure clinic schedules are closely monitored to effectively support the needs of the clinics and recommend necessary adjustments

• Serves as the Service Center technical authority on the Farm Loan Programs and the primary point-of-contact on all farm loan issues addressed in the counties serviced;
• Supervises and directs the work of a subordinate staff responsible for making, servicing, and liquidating loans under FSA farm loan authorities;
• Has delegated loan approval authority and performs the full range of loan specialist duties;
• Attends public meetings with various groups and associations, and performs public relations and outreach efforts in the geographic areas serviced;
• Has knowledge of the technical and administrative concepts, principles, and practices of farm loan and financial management;
• Has knowledge of farm operations, land use and value, and production and marketing of various crops and livestock.

• Actively engage in visitor contacts to provide emphasis on winter backcountry safety and preventative search and rescue (PSAR), informing visitors about current avalanche safety, lake ice conditions, incoming weather events, and other related winter safety messages.
• Work with local backcountry volunteer outreach groups to educate wilderness users about avalanche and winter recreation safety.
• Collaborate with local avalanche professionals to assist with hazard assessments, weather station and monitoring projects, forecasting and mitigation work.

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As a working leader performs the following:

• Maintains current knowledge, and answers questions of other workers on procedures, policies, written instructions, and other directives.
• Passes on to other workers the instructions received from the supervisor by assigning daily tasks to individuals of the work group.
• Demonstrates proper work methods and works along with others to set a work pace.
• Ensures necessary plans, materials, supplies, equipment and tools are available when needed.
• Recommends operation needs per work requests to the supervisor.
• Answers workers questions or obtains needed information or decisions from supervisor on problems that arise during the process of the project.

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• Administer Special Park Uses permits
• Educate, interpret, and inform visitors about resources, conservation, laws, and regulations
• Coordinate, track, plan, and facilitate entire permitting process for park visitors and staff, including the billing and payment process, and field monitoring for special use permit activities.

• Serves as initial contact for customer problems. Resolve more difficult problems with the assistance of more senior IT Specialists.
• Diagnose and resolve routine problems with applications, operating systems, and equipment.
• Maintain problem tracking and resolution databases.
• Provide daily security of the physical and automated IT infrastructure.
• Process requests for systems access, issues, and resets passwords, maintains records of access.

Career-Seasonal appointments are permanent positions and include the same benefits as Career appointments, but do not provide work on a year-round basis. You will work from approximately April- December and will be in a non-pay status for the remainder of the year.

Major duties of the position include are but are not limited to:

• Carries out sea turtle nesting surveys, distinguishes nests from false crawls, monitors nests, and performs post-hatching evaluations.
• Carries out nesting shorebird surveys, identifies nesting behavior, and monitors chicks through to fledging.
• Implements invasive plant management activities parkwide.
• Conducts natural resource interpretive programs to the general public and school groups.