Total 217 Customer Service job vacancies in Roanoke, Virginia

Incumbent typical work assignments may include the following:

• Supports the establishment and implementation of the ATSD(PCLT)'s strategic goals, objectives, and resourcing strategy for the development and execution of goals, priorities, programs, policies, and procedures related to the effective and efficient management of the organization.
• Provides expert support, advice, and consultation to senior leadership and staff across ATSD(PCLT) on all administrative, human resources, managerial, records management, travel and training budgets, Information Technology (IT) assets, security, telephone support, supply requests, and facilities issues.
• Provides oversight, tracking, and reporting of all ATSD(PCLT) taskings and suspense, monitors the progress of assigned tasks and enables the timely, accurate and professional completion of ATSD(PCLT) tasks and suspense.
• Analyzes and monitors the utilization of resources in order to recommend ways to improve administrative support to the Office of the ATSD(PCLT), all subordinate directorates, and all supported elements and components.

• Oversee military and civilian personnel actions and processes; monitor manpower activities/tasks and programming of future manpower requirements; and provide overall direction to team members on personnel services to support SAF/IA mission. Advise SAF/IA on military and civilian personnel policy, federal regulations, workforce planning, staffing, hiring flexibilities, training, recognition, performance evaluation, career development, employee management relations, equal employment opportunity, and military assignments and promotion systems.
• Facilitate civilian International Affairs Career Field (IACF) policy, plans, and career field education and training. Serve as a focal point for IACF initiatives and career development programs; provide functional and technical advice concerning all aspects of the IACF.
• Provide program management for Air Force International Affairs education, training, and professional development programs. Serve as Air Force lead of required training for SC and SA personnel (other than Security Cooperation Organization personnel) assigned to positions that execute or support SC and SA duties; provide SC and SA training policy and guidance; and manage training data in the Security Cooperation Workforce Database.

-Responsible for all elements of the nursing process providing competent , evidence-based care to residents with oversight of licensed vocational nurses/nursing assistants as appropriate to the setting.
-Assesses, plans, implements, and evaluates care based pm age specific components.
-Administers medications and procedures per established policies and guidelines, influences care outcomes by collaborating with members of the interdisciplinary team.
-Facilitates communication among licensed and unlicensed staff, the physician, the Veteran, their family, and other department personnel, as needed.
-Utilize the nursing process and evidence-based practice in order to develop individual plans of care for patients in the CLC.
-Community and Living Center (CLC) Staff RN considers all characteristics of the individual, including age and life stages, state of health, race and culture, values, and previous experiences.
-Administers medications and procedures per established policies and guidelines, influences care outcomes by collaborating with members of the interdisciplinary team.
-Assumes responsibility for the coordination of care focused on patient transition through the continuum of care.





VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory

Work Schedule: Evening Shift with required weekend and holiday rotation
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• Records a variety of physician's orders involving patient activities, diets, and medications, on a timely basis to various charts (Patient Profile, medication and treatment records)
• Identifies various chemical compounds, symbols and abbreviations comprising medication orders and accurately transcribes drug names, dosages, and times of administration.
• Initiates and receives telephone calls to obtain and provide information.
• Records telephone messages pertaining to such things as detailed laboratory reports, X-ray and test results.
• Recognize and refers urgent results to the professional staff for immediate action.
• Properly files the results of various tests in patients' charts as they are received, keeping the record of care current and accurate.
• Acts as the information receptionist for the clinic.
• Receives visitors and phone calls to the unit.
• Utilizes automated systems as required by the clinical area assigned (e.g., workload management system, DMHRSi, Clinical Event Review Module, OR Scheduling system, CHCS-I, AHLTA, Trace-View).
• Scans and files outpatient charts as needed.

• Serve as a Foreign Disclosure Security Specialist responsible for authoritative information and service for the Foreign Disclosure (FD) Program as it applies to the assigned organization and its subordinate activities.
• Maintain continuing responsibility of the Personnel Security Program by implementing and/or ensuring compliance with DoD, Dept. of Army (DA) and local policy and procedures.
• Administer the Information Security Program through development of instructions, procedures, program reviews, and inspections.
• Maintain a wide range of security activities internal and external to the organization's various areas of operations.
• Solve conventional security problems and fulfills requests for information (RFIs) by interpreting U.S. Army regulations.
• Perform duties primarily in Foreign Disclosure, Information Security, Personnel Security, Industrial Security, and investigating security violations.
• Responsible for need-to-know determination and release of all classified and unclassified reports to requestors including contractors or DOD agencies.

• Perform basic account maintenance procedures to ensure files, logs, and reports are complete.
• Ensure adequate stock and operating supplies are maintained.
• Operate computer systems to input or correct data, and produce documents, reports, shelf labels and signs.
• Verify receipts against invoices.

PRIMARY PURPOSE: to serve as a Foreign Affairs Specialist and a Branch Chief within the Central Division, leading a team of regional area experts, both military and civilian, to build, sustain and expand relationships in the Central Command (CENTCOM) Area of Responsibility (AOR) on behalf of the Secretary of the Air Force.

DUTIES:

1. Responsible for recommending and implementing policy guidance for the direction, integration, management and supervision of international programs and activities affiliated with the Department of the Air Force concerning country and/or regional responsibility.
2. Areas of direct responsibility include implementation of US and USAF policy, military contacts and cooperative activities, country and regional reviews, USAF security assistance, disclosure policy and related activities, technology transfer, and other USAF international programs with foreign countries, coordination of senior AF official's international travel and visits of senior foreign officials to the United States.
3. Reviews and establishes policy on current developments in the Central Division. Identifies items that affect USAF bilateral or regional programs.
4. Represents USAF at interagency and departmental conferences and meetings. Represents SAF/IA as a member of committees and working groups.

• Plans, organizes, and directs the activities of the administrative section, ensuring that support services complies with legal and regulatory requirements and meets customer needs. Develops goals and objectives that integrate organization and support services objectives.
• Exercises supervisory personnel management responsibilities. Advises and provides counsel to employees regarding policies, procedures, and directives of management. Selects or recommends selection of candidates for vacancies, promotions, details, and reassignment in consideration of skills, qualifications, and mission requirements.
• Represents the squadron) with a variety of installation and functional area organizations. Establishes, develops, and maintains effective working relationships with other section supervisors.
• Plans, organizes, and provides a variety of services in support of all operative elements of the 733 Security Forces Squadron (SFS). lnterprets instructions, regulations and policies and develops and implements working procedures lAW those instructions, regulations and policies.

• You will serve as CHINFO's primary liaison with DON/AA Human Resource Division (HRD) for all civilian personnel matters.
• You will serve as records management liaison with DON/AA Directives and Records Management Division. Functions as SME in records management assists the HQ and field activities in all aspects of records management.
• You will review and analyze administrative policies.
• You will respond to administrative issues and inquiries and resolves a variety of conflicts regarding administrative policies and processes among organizational issues.
• You will serve as timekeeper administrator for CHINFO and is responsible for reviewing data entry of all civilian time and attendance in Standard Labor Data Collection and Distribution Application (SLDCADA).
• You will coordinate all SLDCADA issues with DON/AA Timekeeper to ensure accuracy and completeness of information entered. Maintains all timekeeping files and documents in accordance with audit guidelines.
• You will maintain all timekeeping files and documents in accordance with audit guidelines.
• You will assist employees in obtaining personnel and payroll information, disseminates personnel and payroll information, and helps resolve problems.
• You will serve as alternate Government Purchase Card Holder for CHINFO HQ, including determination of cost, propriety, and legality of purchase.
• You will prepare and maintain all documentation for the Purchase Card Program using all available resources and in accordance with federal and Navy regulations.
• You will assist and advise senior managers in identifying personnel needs and problems, position management, and human resource utilization by reviewing, preparing, and processing all personnel action.

Major Duties Statement
The position is an Engineering Equipment Operator for the Blue Ridge Parkway. Two positions will be filled from this announcement, one in Roanoke, Co, Va (Vinton sub-district) and one in Floyd Co, Va. (Rocky Knob sub-district.) The primary purpose of the position is to operate various engineering and construction equipment. Major duties include:

• Operates gas or diesel powered engineering and construction equipment with wheeled or crawler-type traction, such as road graders, tractors with bulldozers or angle dozer blades, front-end loaders, backhoes, wheel loaders, trench diggers, and large industrial tractors with pan or scraper attachments.
• Operates equipment to push, pull, pile, excavate, backfill, grade, or level earth and /or refuse.
• Uses equipment to perform such functions as cutting, moving, digging, grading, and rolling earth, sand, stone, and other materials to maintain ditches, road shoulders and beds.
• Road maintenance including winter snow removal on mountain roads in winter storm conditions

The duties and responsibilities of the CY Program Assistant have been grouped into categories, including curriculum, indoor and outdoor environment, interactions and relationships, supervision of children and youth, parent and employee communication, assessment, compliance, and additional responsibilities. Each is described below.

Curriculum

Develops schedules and activity plans. This may include reviewing and providing input into schedules and activity plans developed by the entry level and intermediate level Educational Aids (CY Program Assistants), CY-1702-I. Ensures that program plans and activities incorporate the observed needs of individual children and youth.

Implements activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth. Incorporates special instructions provided by parents such as special dietary needs, physical needs, or other information that may affect the child or youth's experience in the program.

Prepares and implements program options for children and youth with special requirements. Cares for children and youth with special needs as directed by the supervisor.

Demonstrates, instructs, leads, and facilitates planned and spontaneous program activities.

Role models developmentally appropriate practice and classroom or activity area management techniques.

Promotes and models safety, fitness, health, and nutrition practices.

Helps arrange for and/or serve appropriate snacks or meals where applicable.

Indoor and Outdoor Environment

Helps prepare, arrange and maintain indoor and outdoor activity areas and materials to accommodate daily schedules.

Sets up displays and bulletin boards.

Inventories equipment on a recurring basis and recommends replenishing damaged, missing, and depleted supplies.

Secures supplies, equipment, and facilities.

Interactions and Relationships

Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth and adults.

Interacts with children and youth using approved child guidance and youth development techniques.

Supervision of Children and Youth

Provides care and supervision, oversight, and accountability for program participants in compliance with the Department of Defense (DoD), NAF Component, and local installation policies, guidance, and standards.

Maintains control of and accounts for whereabouts and safety of children and youth.

Supervises children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events.

Ensures children and youth (as applicable) depart with authorized person according to written parental instructions.

Observes program participants for signs that may indicate illness, abuse, or neglect and reports as directed. Incumbent is a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect.

Parent and Employee Communication

Interacts professionally with employees, parents, and local installation command personnel.

Provides parents with daily verbal or written feedback about their child/youth or program activities.

Participates in conferences with parents and employees.

Assessment

Observes children and youth and documents developmental progression and/or concerns. Uses the information in planning.

Participates in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools (as required), self-inspection materials, and national accreditation tools.

Compliance

Assists in achieving and maintaining DoD certification and national accreditation or equivalent.

Ensures compliance with law, policies, and regulations applicable to DoD CY programs Notifies supervisor of health, fire, and safety compliance concerns.

Additional Responsibilities

Collects, maintains, and reports program participation data.

Performs other related duties as assigned.

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION***

Major duties and responsibilities include but are not limited to:

• Identifies strategies to maintain high quality environmental operations and to facilitate data drive decision making.
• Measures the effectiveness of cleaning activities through various monitoring techniques, evaluates findings, and implements action plans as needed.
• Develops, implements, and maintains formal, comprehensive training and quality assurance programs.
• Conducts regular inspections and audits to ensure and validate employees are following internal processes.
• Functions as the central technical representative regarding contract compliance for various contracts and purchase card program.
• Designs the scope, representative testing periods and appropriate testing strategies for varying frequencies and types of controls and leading and participating in quality assurance reviews, executing testing, analyzing results and communicating findings to management.
• Other related duties as assigned.

The primary purpose of this position is to: Serve as the Senior Technical Advisor for the Concepts and Strategy Directorate, Deputy Chief of Staff (DCS), A5/7, Headquarters Air Force (HAF).

• Serves as Senior Technical Advisor for the Concepts and Strategy Directorate (A57S), on policy matters
• Integrates and coordinates functional efforts within the Concepts and Strategy Directorate
• Performs professional level work in support of policy development, analysis, and implementation at a senior level
• Maintains a continuous liaison with other Air Staff, other service headquarters counterparts, and DOD offices to ensure that A57S efforts are consistent and integrated throughout the defense community

The Supervisory MSA plans and directs programs at Medical center primary care clinics and has full supervisory responsibility. Assignments include but are not limited to:

Assigning and evaluating the work of subordinate staff, resolving complex problems, evaluating new products, equipment , and systems to make recommendations for improved operations. Identifying educational or training needs, making final decisions on selections, evaluating performance and taking disciplinary action when necessary. Responsible for managing medical center primary care clinic grids and cancellations, letters and any other clinic scheduling needs in collaboration with the primary care administrative officer. Works collaboratively in the PACT care delivery model and performs all related duties; customer service and other duties assigned for the proper and timely treatment of patients and assure appointment schedules are maintained by MSA staff for one or more outpatient clinics. He/she must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The supervisor makes assignments by defining objectives, establishing priorities and determining deadlines, assists with unusual situations which to do not have clear precedents. Plans and carries out successive steps of work assignments and independently handles scheduling problems and deviations based on person knowledge of clinic operations and policy, schedules, and provider's preferences.

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Work Schedule: Monday - Friday 8:00 AM - 4:30 PM
Compressed/Flexible: Not Available
Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 000000
Permanent Change of Station (PCS): Not Authorized

PRIMARY PURPOSE: Responsible for developing, leading and designing strategic education and career broadening opportunities for Air Force Futures team members and key positions.

DUTIES:

1. Plans, organizes, and oversees the activities of the DCS' Talent Management activities for all personnel.
2. Plans, organizes, and oversees the activities of the DCS' Professional Development activities for all personnel.
3. Establishes, develops, and maintains effective working relationships with Air Force Futures senior leaders, catalysts leaders and team leader coaches.
4. Performs personnel management responsibilities.